★ 5

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★ 1

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★ 1

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★ 1

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★ 5

Great gym

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★ 5

Great workout

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★ 2

The facility is ok. Some of the equipment could be updated. They raise rates randomly then if you try to cancel, they lower them, only to raise them again several months later. Had it happen twice. Not very ethical business. I even had to block them on my credit card. Totally inconvenient as well. I wish they would have a total cost breakdown and honest pricing disclosure with rate raise warnings like a typical gym.

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★ 5

They have all the work out equipment I like and it is clean and not far, but it could use better parking accommodations.

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★ 2

Update- fees have doubled since I’ve posted this 3 years ago. They are supposed to lower it slightly for me, but been waiting for months..

Great gym for the money, especially since it includes classes..

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★ 3

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★ 1

If you’re considering a membership here, please BEWARE that they make it IMPOSSIBLE for you to cancel. We are really struggling to get them to process a simple cancellation and are so disappointed with the shady things that go on behind the scenes at NYSC. They also ding you with a surprise $70 ANNUAL FEE ON TOP OF YOUR MONTHLY FEE. When you sign up it’s hidden in the fine print. Save yourselves and sign up with a different gym.

This was such a bad experience that we reported them to the Better Business Bureau.

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★ 5

This place is very clean and neat.
Mary gave me a tour around the gym. She was great! Helped me as well to plan my membership.
Thank you!

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

If you become a member with NYSC make sure to check what they bill you every month. They will try to charge you for higher memberships, annual dues and late fees without confirming anything or having any signed agreements to reflect the higher charge. Late fees they will charge you even when you have the same active credit card on auto pay and try to argue with you when you reach out. Not worth your time or money since the gym is small, machines constantly aren't working and it's crowded.

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★ 5

NYSC is a great place to be , the classes are incredibly helpful as are the instructors and the personnel trainers, the staff is very helpful and they have a wide variety of equipment to chose from, you can workout without being hassled and gain great results ,I love it there

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★ 1

Staff poorly trained in professionalism. Continuously calling and being put on hold or told to call back later.

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★ 1

I'm really disappointed with them - I cancel my membership with them more then a year ago - we confirmed it with them on site - a year after I still can see a monthly charge of 60$!!! - ITS CRAZY! - and now they're saying that I had to get cancellation Email from them - they never told me that when I cancel it in their front desk - they just said "you're all set" - it's a big scam - till I get my money back - im considering reach out consumer affairs and complain.

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★ 5

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★ 4

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★ 4

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★ 1

Do not go here. They failed to cancel my membership in early 2018 and let it run for months after I directed them to cancel it. Then approached me nearly a year later requesting updated card information so that they could bill me. I had to email the same person 4 times to get my membership cancelled, and when they finally did, they attempted to bill me for an additional month OVER A YEAR AFTER THEY SHOULD HAVE CANCELLED MY MEMBERSHIP ORIGINALLY.

You can expect them to ignore your requests, then repeat over and over again how "they don't see any notes on your account" as evidence that you've never made any requests. Strongly considering retaining an attorney to recover the months I was billed for incorrectly.

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★ 1

I could not overstate how awful this experience was. The gym itself is in disarray, smells, has very limited space, and the equipment is broken more often than not.
Cancelling my membership was an absolutely ordeal, and after it had been cancelled they charged me twice more after not hearing from them for over a month.
I have no idea if this is a problem with this specific location or the franchise as a whole, but I wouldn’t recommend them.

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★ 5

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★ 1

I would give them a zero if I could. I called and email to cancel my membership so many times and they never responded or would say to call back and then they have the decency to call me for a “past due” payment. I had my account on hold which they double charged me one month and they then took off and kept charging me monthly fees when I was not using the gym. They are so quick to take your money but when it comes to canceling they ignore your requests. Terrible customer service. Never returning.

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★ 1

I joined when they first opened, but went with blink instead for a few years. When I got annoyed with that thought I'd come back and wow what a decline. Soooooo hot, cardio equipment all needs.to be fixed, the towels need to be replaced, and a lot of people aren't cleaning up after themselves when they drip and cough all.over the equipment. I triple wipe everything now after getting the flu my first week of working out. Thankfully I'm only month to month so I'll be putting in that 45 day notice after 2 months... one spent sick....at the end of the month and move on to Ludlow.
UPDATE: I cancelled via certified mail and got a confirmation along with a $10 fee, which i wasnt expecting as a month to month, but small price to pay to move on.
I was completely grossed out this weekend when I noticed they were out of wipes for the machines on one floor. I walked downstairs to get some but I saw numerous people use, sweat all over, sneeze and cough all over equipment and just walk away... Im not sure if it was that or the super rough bleached towels, but I ended up with a rash in my eyes the next day. I already started bringing my own sanitizing wipes as back up after catching the flu my first week when they also ran out of wipes, but now i'm bringing my own towel in the last weeks before I leave. I will post another update if they try billing me.
UPDATE 2: i echo what everyone says about the Manager. She threatened to report me to collections after i cancelled in writing via certified mail. Illegal btw. Shame so much could be done here if NYSC would function UNDER NEW MANAGEMENT. Hello Ludlow!

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★ 1

Absolutely terrible. Customer service at the front desk is horrible. Signed up for a 10 day trial and was not told it would enroll in a month to month contract. Had to go in person to cancel and the manager couldn’t get the computer to work. The whole experience felt like a scam. BE CAREFUL before giving this gym your card. This location will take advantage of you.

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★ 5

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★ 5

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★ 1

I honestly thought the managers didn’t care about their members but they just added a new sauna on the 3rd floor. Biggest I’ve ever seen. The entire floor is a sauna.

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★ 1

Would've given zero stars but there's a great sauna on the third floor

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★ 5

Best gym in the neighborhood. I've checked basically every other gym in the same price range in the neighborhood (Blink, Ludlow, Manny Cantor) and this is by far the cleanest and with the friendliest staff.

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★ 1

They steal your money. It’s a scam

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★ 1

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★ 4

EDIT: They have fixed the platform as of January 2019 and I am giving them back a star.

Postives: They've extended their hours to 11pm on weekdays. They are also open early 5:30 AM on weekdays. The selection of equipment is comprehensive. Has a squat rack and a power rack on the 4th floor. Also it's conveniently located to where I live.

Negatives: The primary thing I used to use is the deadlift/weightlifting platform on the 3rd floor. It's been "temporarily" unavailable for almost a year. There's a threshold from temporary to permanent and this club is stretching the definition of "temporary. Second, they lost Femi the instructor on Saturday mornings. My girlfriend as well as many people loved his classes and the community he fostered. It used to be a struggle to get a spot in his classes. Now the Saturday morning classes have rotating, lackadaisical instructors who barely give you a workout.

I would give 5 stars but 2 stars are taken away for the unfixed platform and losing Femi.

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★ 1

Update: I reached out to the email listed in their general automated response below last week and still have not heard back. When/if they ever reply I will post their response here.

Probably the first review for a business I’ve ever had to leave. Place has very lazy and unhelpful management. Equipment and A/C are often broken for months at a time. Ive seen them rope off entire sections of the gym for 4+ months because of things that could be literally fixed in 2 hours. Also place is always insanely crowded, although I’m not sure how that can be fixed.

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★ 2

A ton of the equipment is constantly “out of order” and it takes them several weeks to fix any machine. It’s almost impossible to get a treadmill these days. Well, at least the staff is nice, otherwise would’ve been one star.

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★ 5

Great gym Be ony thing I was disappointed about was that there is no steam roon or sauna

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★ 4

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★ 1

Billing department continually overcharge each month so make sure you check how much they are taking out of your bank account

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★ 5

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★ 1

The second floor (with treadmills, bench press, TRX zone, dumbells) has an issue with ventilation!!! It is HOT and HUMID and SWEATY like an armpit and honestly if I didn't live a one minute walk away I would definitely never work out here.

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★ 1

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★ 1

This gym is terrible. Heat & A/C often broken for weeks at a time, making the temperature control a mess. Currently the heat is apparently stuck on high at all times. You can physically feel other people’s sweat in the air because it’s boiling in here with no air circulation. The AC was broken for over a month in the summer, when it was nearly 100 degrees outside; not only miserable, but unsafe.
Equipment is constantly broken and takes months for them to fix them.

10/10 would recommend literally anywhere else.

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★ 1

So much of the equipment is just broken with no intention of it being fixed, regardless of what the staff says. Worst of all though is that the entire 3rd floor, which has the most free weights, so the bench presses and all the treadmills, has a broken air conditioner. The entire floor is disgustingly humid with sweat and very hot. The smell is unbearable and it's been this way for 2 months now. When I called to ask when this would be fixed, the employee said he'd mentioned to the managers multiple times and they haven't bothered to fix it yet. The deadlift area has been out of order for months, the treadmills all have loose tracks that are extremely loud, the cardio bikes are jumpy and 1 of the 3 stair climbers has been out of order for months as well. I'm seriously considering cancelling my membership. Save yourself the headache and do not become a member here.

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★ 1

I will change this review once I get refunded the amount that was taken. I am repeatedly getting overcharged a rate 3x the amount to which I agreed to when signing up. I was refunded a partial amount of the charges and fees, and now again I was charged a 2nd annual fee when I have been a member less than a year? My request for refund was redirected to Michelle C. (Business Manager) to which she replied "what more does this member want?". I want to be treated fairly and given decent customer service. This is absolutely ridiculous...

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★ 3

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★ 4

Excellent.

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★ 1

DO NOT COME HERE - YOU WILL BE ROBBED! Customer service is horrible, accounting is a joke. They will charge you the wrong amount and when they do, DONT EXPECT YOUR MONEY BACK! They will offer “credit” for the following month but they will just keep charging you. DO NOT APPLY TO THIS NYSC! Horrible experience.

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★ 3

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★ 5

My gym

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★ 4

The areas by the windows are extremely hot, even the water fountain in the area is warm.
They need a better cooling system in those areas or even shades would help. Otherwise, more benches would be helpful since they always seem to be used. Overall good gym.

Update: the gym has listened and everything is nice and cool now! Now we just need some now benches

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★ 4

Good club. Some of the machines could be newer.

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★ 4

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★ 3

Decent, of the NYSC in the city, it's one of the better ones. Crowded during peak times and nearly impossible to workout

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★ 1

Took 3 months to cancel my membership. Had to come in the end and spend the afternoon waiting for the manager to show up and finally sit down with me.
Never got reimbursement for the 3 months.

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★ 3

Gym is fine, management is awful and not helpful unless they're trying to convince to sign up

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★ 5

Great gym, clean and welcoming! Great people! Awesome in terms of the light, space, equipment! Special thanks to Daniel Finkelstein for care, advise and help! Beautiful experience every day!

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★ 1

Did not get refund for 7 business days and general manager, Catherine, was not helpful and rude.

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★ 5

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★ 1

I went and asked for a day pass, which is 15 USD. The manager, Catherine Dulman, told me I could get a 10-day pass for 5 USD by signing up for a subscription and cancel within the 10 days if I didn't want it.

I emailed her the next day to cancel the subscription and never received a reply. I called several times and was lied to about the manager being out (similar to what other reviews indicate). I was charged a total of more than 100 USD before they finally cancelled my subscription. When I went by to ask to be refunded, I was told they'd look into it and refund me, but nothing ever happened.

I don't even live in New York, so this whole situation is completely ridiculous. I certainly would not recommend this place.

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★ 5

Great service and nice facility!

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★ 4

Nice gym. Close to work. The best weightlifting floor in any NYC gym I've been to so far.

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★ 1

DO NOT I REPEAT DO NOT JOIN NYSC unless you want to be charged fees and lied to after you have made attempts to speak to someone and when you finally do they just lie.

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★ 3

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★ 3

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★ 5

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★ 1

I do not recommend joining. The equipment is always broken the staff spend time on the phone and it took me over a month to cancel because the staff kept lying about the manager being out. Must have left her 30 messages with the front desk and she replied to ZERO. Finally had to barge into her office and cancel. she had to put the video game she was playing on her phone down to unpleasantly do what i had asked.

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★ 5

Friendly staff and clean facility. A good amount of equipment. Gets busy at peak hours.

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★ 4

Very good gym for the price. Management were pushy for sales like all commercial gyms in NYC, staff were fantastic and friendly apart from that and kept the gym clean. Gym is spread across many levels. The first workout is reaching the changing rooms on the 5th floor. 2 squat racks and 1 platform, plus bars to deadlift in the functional fitness space. They should probably replace some of the machines with more free weights, benches and racks, as these areas seem to be busier. Annoying compliant is that the lights above some of the bench press area are very bright, it would irritate my eyes during the lift.

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★ 1

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★ 3

Not enough weight machines. Always have to wait for my seated rows and lat pulldowns.

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★ 5

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★ 2

I work out here 5-6 times a week. Gym could do better with smell, towels that actually look clean& 24 hour service SPECIALLY when a gym 4 blocks away & $20 cheaper is 24 hours now (they weren’t when opened but due to customers asking they did) I’m not the biggest fan of Blink gym but I am considering due to convenience and expense.

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★ 5

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★ 5

I LOVE it

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★ 1

Additional charges were made to my card and even after being charged a cancellation fee twice I was charged an annual registration fee for another year. After I cancelled back on October 2017. And they are making it hard to get a hold of the manager and only the manager can help me in this situation!

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★ 4

Good clubs in Manhattan, old equipment in many of the Brooklyn locations.

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★ 5

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★ 3

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★ 1

Decent gym experience. Despite some of the equipment being 'out of order' for what seems like months, on the whole it's a standard gym and probably worth the price you pay.

What is terrible is the customer service. I tried to cancel my membership as was moving away from the area. The staff told me that they had done it and I would receive a confirmation email shortly. Never received it so followed up and they again told me it was done. I repeatedly called the general manager (Catherine Dulman) to confirm but she never responded to any of my calls or emails. I left a message with the front office for her but she still did not respond. I have now just been charged a full next months membership when I notified them weeks away that I want to cancel! Absolutely terrible service with complete disregard for other people.

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★ 5

Newer NYSC

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★ 1

So much potential and so much disappointment. How do you have a new 4 floor gym in NYC and have it be like this . I was a member since they opened like 2 years ago and since then it just went backwards. At 7pm there are so many people there are few times that after I made it to the gym after a day at work I just turned around . The layout is horrible , things falling apart, staff is doing you a favor when they speak to you and cleaners are just walking around all day talking to each other and looking for places to hide (studio corner is the usual spot). Management doesn’t care as they don’t respond to any emails regarding the situation or any emails at all actually

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★ 5

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★ 1

I've been an avid gym goer for 14+ years and I have to say I'm completely disgusted with the customer service, lack of courteousness, follow-through, and it's sad because it's mostly coming from the lack of leadership, top down. While the front desk staff had tried to be helpful and try to accommodate and reach out to the Sales Manager Joel Patrick multiple times via phone call, text, notes, emails, and the like, for over a week since I tried to communicate with him both in person and over the phone, he failed to reach out with so much as a courteous phone call. He also had the audacity to try to be a coward and pass the buck to his own General Manager (I think her name was Kathy), who seemed to have no clue how to do it or what to do with my attempt at transferring my passport membership to their local gym instead. And on top of that, he had the nerve to come out his office when he sensed trouble (to perhaps try to defend himself and lack of professionalism) with a smirk and try to make it into a joke. Needless to say, I ultimately decided to keep my business elsewhere with my second gym membership I've had for years and just cancel my membership altogether!

They really need to train their managers on basic customer service skills and professionalism. I am a nurse and am usually calm, emphathetic, easygoing, and understanding, but they really are a total let down here at NYSC. I've been to others, but this is BY FAR the worst experience and gym I've been to. Hence, why I NEVER take the time to write reviews but I had to with this one! Pay attention to the reviews Googlers because I sure didn't before signing up!

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★ 5

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★ 4

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★ 1

The club itself is fine, but trying to cancel your membership is insanely difficult. They make you come into the club when the manager is there, which is only during 9-5 on weekdays (i.e. when no one can go to the gym because you are at work) and you cannot do it over the phone / email. This policy is nuts in 2017 and sours the whole franchise.

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★ 4

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★ 3

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★ 1

The general manager at this location, Catherine, is very rude. The two rowers at this location have been broken for 3 months with empty promises to fix them each time. When I finally call Catherine to make sure they will be fixed, she was very rude, cut me off without listening, and did not acknowledge that this has been a long standing issue. I will be finding another gym at this point.

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★ 2

Most of the staff are very nice. Unfortunately they need to clean the place more thoroughly and consistently. There are many gyms around and if you want to compete, you got to stay on top of your game. Classes are ok. I joined because of location.

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★ 5

Love the studio

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★ 5

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★ 3

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★ 3

My regular day for going there is Sunday afternoon and true to form it is a decent place to do a 2-hour workout.

My one major complaint is the excessive noise coming in the form of so-called music.

Nearly 90 to 95% of the folks who work out, at least when I am there, wear their own headphones, myself included.

And yet the music blasts, screams at you, through even noise cancelling headphones.

Ask one of the folks who work there( as I have often done) to please turn down or turn off the unforgiving sounds coming from the speakers in the ceiling,... and all you get is a shrug with him or her saying "we can't control it".

I wonder who the music is really playing for?

Since, again, most people who work out wear their own headphones and by doing that, are clear in that they wish to have their own music.

This would be a five-star place if they just didn't have any music.

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★ 2

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★ 5

The people micro

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★ 1

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★ 1

Be careful they increase membership rates without any notifications!

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★ 2

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★ 4

Would be 5 stars if they didn't so many stairs to climb

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★ 3

Fine location, but gets way too crowded during peak hours and there is never enough equipment to go around

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★ 5

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★ 4

its a huge gym with 5 floors

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★ 3

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★ 1

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★ 5

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★ 4

Love the SPIN CLASS... EXCELLENT CARDIO CLASSES..GREAT INSTRUCTORS..

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★ 5

Beautiful new gym. Go to Femis class. I had a great experience at this gum but it does have a ton of floors and they are not marked very well.

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★ 1

The Staff needs to stick to the story. I called and asked for the general manager and was told he stepped out and will be back. I called an hour later and was told he wasn't in. Get your story straight please and thank you.

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★ 5

Recently moved to the area, was looking for a gym that isn't far & has good equipment. I was not disappointed. They provide towels which is great as the benches arent sweaty. Lots of rooms for classes etc. Worth the money!

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★ 3

Weight room ALWAYS smells like dirty diapers, -1 star (original 4).

Otherwise, decent gym

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★ 5

Es un buen trade entre precio y lo que ofrecen

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★ 1

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★ 5

Love the gym and the people

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★ 3

Dirty. Wish they clean the place well. That's my only complain. Besides that, place is great.

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★ 5

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★ 3

Too many floors to go and down

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★ 5

Lift heavy stuff, put it back down, repeat until swole.

Go early or really late if you want to avoid adding a ton of waiting in between the steps above.

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★ 5

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★ 5

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★ 4

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★ 1

NEEDS SERIOUS CLEANING

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★ 1

This gym sucks. OVER PRICED!!! N charges u extra money when u cancel it. They didn't say anything about the fee when u tell them you are canceling it, especially for month to month membership. SUM IT UP I ONLY USED THE GYMS FOR TWO MONTHS N PAY FOR $$$$$$$$123.

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★ 4

Nice new gym.

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★ 5

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★ 3

It's OK....... Would be much better with a sauna.

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★ 5

Great! For $30 a month it doesn't get any better than that! Friendly staff and crowd, also clean and the equipment is great!

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★ 5

People complaining about the lack of steam room are delusional and should get a reality check - if you wanna pay $50 a month and have a steam room, go to Ohio or Nebraska gym. In NYC you don't get much better for <$50 in terms of gyms. This NYSC is awesome!

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★ 1

They do not always open up on time. They also change the agreements on contract whenever they please.

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★ 4

It's a new gym. 4 floors and everything is brand new. Only reason I'm giving it 4 stars is no steam room and sauna which I love. Seems like the new trend at NYSC is not to have them anymore unfortunately.

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★ 3

Nice, clean, new gym. Crowd here varies from young to old, mostly younger. Staff somewhat helpful. Lots of cardio machines.

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★ 1

If your customers can get here on time every day, can your staff? Really pathetic that a line forms outside every day, waiting for your lazy staff to arrive. Just awful customer service

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★ 4

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★ 2

Dear NYSC,
I woke up at 5:45am to go work out at 6:15. I approach your gym to find a dozen grumpy people outside. Your gym was not open. Your hours clearly state that you open at 5:30am. Do you think this is how anyone wants to start their morning off? Especially those with the will and determination to begin their days with an early morning workout?? Rude.

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★ 5

Has 5 floors, clean and decked out locker rooms, classes and brand new everything! I just joined and I'm so glad that I did!

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★ 1

Terrible, No Steam Room:(

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★ 5

Brand new everything.

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