★ 5

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★ 5

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★ 5

Best YMCA facility i have ever seen I drive about 45 minutes just to work out here love it

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★ 5

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★ 2

I would love to give 5 stars but I will be lying. This place needs to get rid of the co-ed steam room in all the YMCA How can you feel comfortable when lustful energy is comfortably looking at you? This place had surprised me. Our bodies are supposed to be our temple. These rooms are awkward and very uncomfortable. You need to do something about this issue I don't think I am the only one who feels disgusted by this.

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★ 5

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★ 5

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★ 5

I find the staff to be friendly and there is a variety of classes and activities they have all the equipment anyone would ever need . Something for everyone of all ages

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

The facility itself is great, and I would love to give it a great review, but the staff/admin here are incredibly frustrating. Mostly older women, they run this place like it's the gym at their assisted living facility, not a family friendly alternative for sitting in front of a television. Additionally, be aware that although your membership comes with access to the pool you will frequently be asked to leave on weekends or weeknights because of swim lessons (even if there is no one in the pool). This place could probably be managed with 20% less staff, less totalitarian rules and be much more enjoyable for all.

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★ 5

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★ 5

Constant movement & strength training !!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love EGYM! Makes it so much easier to use fitness equipment. The staff is always friendly and helpful. There are so many classes! Beautiful building!

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★ 5

Lanes 1 and 2 on the track are nice places for adults who prefer to walk or jog at a slower pace. The outside lane is for runners.

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★ 5

Love having your EGYM weight training there and also the inside track due to so many inclement weather days. Very clean and the air is at a nice temperature to work out. My husband and I are very happy with the facility.

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★ 5

Clean, modern,spacious facility with all of the amenities, programs, and equipment anyone could expect. And, I credit Lisa Patchmeyer for being a very talented, industrious manager who really cares about the Y and its members.

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★ 5

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★ 5

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★ 5

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★ 5

The best place for the whole family! The lazy river and therapy pool is great for the kids. The classes are great. There is always something to do for the kids. The prime daycare is amazing, kids are well taken care of and they love going to daycare while we parents get a work out in. The track is great for when you can't run outside. There is something for everyone here. The staff, especially Lee is absolutely amazing and dedicated. We love our Bville Y!!!! The Green Family

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★ 5

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★ 5

Enjoyable experience. Love the area designated for the weights and the layout for the track these being the two areas I use most frequently at this YMCA. Would recommend to anyone invested in working out.

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★ 1

I normally refrain from writing negative reviews but this is my last straw. They closed for the entire night tonight because their power went out. I work at National Grid and the YMCA’s power went back up within an hour and a half. They were just too lazy to come into work so they close the YMCA for the ENTIRE night. For being a non-profit organization they are the most money hungry business you will ever see. Minimum 50 bucks a month to go to a gym that is packed to the brim every weekday no matter what time you go. They used to turn the a/c on full blast and now they must be trying to save money by not turning it on. It’s a sweat fest and especially worse during peak times when there is an egregious amount of people there. There quality of care towards their customers has gone down significantly and new management is needed to bring back what it used to be.

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★ 4

I have lowered my review from my first after coming here to the gym for awhile now. Many stay on equipment for at least 45 minutes while texting and talking on phones. These are not just teens btw .. The equipment is down a lot and takes weeks to fix. The equipment is limited but what they have is good. They’re pushing circuit training but it’s not for me and they should have added to the gym and moved circuit training equipment elsewhere. Those lines are very long all the time if you’re interested in that. I do however love that it’s clean and there’s a pool and Sauna ( I use the Sauna ) It is a place I will stay but I’m adding another gym if it’s crowded here.

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★ 5

Friendly staff, caring people. Modern clean facility. Love the 3 pools

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★ 5

NW Family YMCA… feel the family vibe!
Knowledgeable, friendly staff!

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★ 2

While the facility is nice, it is way way overcrowded, with the Y accepting new memberships each day to the detriment of the current members. Paying over $50 a month to have to wait in lines for machines because you didn't show up "off peak" is ridiculous. Unless you are taking advantage of the programs outside of using gym equipment, the Y is largely overpriced.

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★ 1

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★ 5

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★ 4

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★ 5

Great place to workout!

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★ 5

I love all the different group fitness classes offered, all the staff are knowledgeable & friendly! You are always greeted at the front desk by all the employees & they go above & beyond to help you with anything:)

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★ 5

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★ 5

Great place to workout, swim, walk , jog, or run on the indoor track. It’s extremely clean and helpful and friendly staff. The pool
Is deep cleaned weekly and there’s group activities if you’re into it. Pickle ball is a popular team sport so if you. There’s basketball and for the young ones day care! Great for all ages 😀

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★ 1

For the monthly price we pay we should be able to have access to the pool and not just reserve for swimming lessons I want to give it better reviews. But the changing rooms in hallway of pool smell of stinky cooter. These need to be cleaned and disinfected more and thoroughly

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★ 5

I reenrolled after being away for a few years. Now that I’m retired, I have time to work out frequently. This facility is always kept sparkling clean. I usually don’t have to wait long to use the machines. I opted to take advantage of SmartStart and Tom Jones was wonderful In explaining everything to get me started. All of the fitness and yoga instructors are top shelf. It’s a wonderful place to frequent as everyone is very friendly.

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★ 5

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★ 5

Great facility. Clean, conveniently located, friendly staff and atmosphere.

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★ 5

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★ 3

Was not happy with how I was treated on the phone when I tried to rectify a situation the women was rude in her response to me need to train your staff better on how to treat a paying customer otherwise very happy with this place

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★ 5

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★ 5

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★ 5

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★ 5

So many great activities and the staff is wonderful

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★ 5

Love it all

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★ 5

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★ 5

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★ 5

I’m able to bring my Parkinson’s patients in the therapy pool. The difference in their mobility and balance after an hour in the pool is amazing to see.

Angie Hibbard, OTA

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★ 1

Baldwinsville,NY YMCA-Front desk staff are very rude especially to youth. Not sure if it’s a race thing or they are just miserable people.. Just a terrible impression and experience for a brand that claims it’s for the youth and the community it’s so far from that! I would never ever donate to a place that treats our kids this way, they are nasty and very disrespectful and it’s not right! This is not the 1st time and I’m sure it’s not the last of their disgusting behavior!

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★ 3

Overall love this place, I feel like I should be using more of the amenities for what I pay but that's not their problem. More recently though the gym floor is overrun with tweens that are only there to socialize and not actually workout...they congregate in groups surrounding several pieces of equipment at a time and this happens frequently between 6-8pm. The staff that is supposed to monitor the gym does absolutely nothing about anything.. I often see very young kids running around in there as well. Last night there were multiple issues.. the groups of kids hanging out, and then a Dad working out with 2 very young kids sitting on the machines next to him hanging out. Someone needs to monitor this and correct it when these things happen. The gym is not big enough to handle the overflow of members who are there just to hang out! There are many other areas that they can do so where they would not be in the way. I went to address this with the front desk and several nights this week when I leave there is only one person on the desk and they're always busy.. If they have to constantly stop our conversation to check people in then I am not getting their full attention and I'm sure nothing will be done. I would really like to speak with someone of authority who may be able to assist me with this and other issues I have with the facility. Thank you!

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★ 5

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★ 5

Friendly people, clean facilities and offers a number of choices to work towards your goals and keep you healthy

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★ 5

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★ 5

Excellent facility, helpful, courteous staff. Only downside is members tend to use exercise equipment as rest/socialization stations.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff. Clean / modern facility. Gym equipment is maintained & repaired regularly. Pool & sauna are a huge bonus

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★ 4

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★ 5

Northwest Baldwinsville YMCA is beautiful and huge! My son and I were so excited to start his classes there and I was impressed how many different areas there were to explore.

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★ 4

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★ 5

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★ 5

It is a great, modern and updated facility however, what makes is truly wonderful is it's staff! Always friendly and helpful. Carol (at the desk in the early morning) is always there ON TIME, with a smile on her face, to greet you. John, is the MAIN REASON the place always looks clean and inviting. He makes the place sparkle! He does such an amazing job and he is soooo friendly. We all call him the morning Mayor but, the truth is he is the HEARTBEAT of the Northwest YMCA. Kim and Julianne are there on the weekends and they are ALWAYS so kind and pleasant! Tom, Tom and Dave are always on the "floor" to help and instruct and they are so kind! You cannot go wrong by joining this special family. If you have a hard time finding it, look for Carol at 5:30 every morning and you will discover it as she is truly the NORTH STAR of the NW YMCA! She is a beacon, she is always there. :)
It is THE BEST!

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★ 5

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★ 1

Have not had the best time at this location. I chose this because it's cleaner than the other facilities, however the Aquatics director Olivia is a nightmare to deal with. She rarely ever responds, holds zero accountability despite her being the director, and is the furthest from professional. Her demeanor is cold, and unwelcoming and comes off bothered to do her job. For months we have been dealing with nothing but chaos. In the beginning we were met with loads of excuses for her behavior etc, and it's just unacceptable to have to deal with.

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★ 5

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★ 5

Very friendly atmosphere! Lots of different activities to switch up your workouts! Childcare has been great!

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★ 5

Quick and easy, has the machine I need.

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★ 5

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★ 5

I’m working on going to the YMCA more often to workout and lose weight and I’m working on being healthy and I’m trying to go to the gym more often.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

It’s handy, not too expensive, and has a good variety of services. And the people are nice.

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★ 5

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★ 5

We love going swimming at the ymca. The activity pool is our favorite!

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★ 5

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★ 5

The building is new, large space for working out on machines and an area for exercising on a mat. I love the track upstairs that opens up to the downstairs. The group exercise room is large with tons of mirrors on the walls. The locker room is large and modern with lots of showers. I especially love the kids pool and the child care center, especially when Jeremy worked there! My son loved spending time with him and we miss him.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

The Northwest YMCA is much more than just a gym. As a father of three pre-teens it is a blessing to be able to spend a weekend afternoon swimming, playing soccer, basketball, pickleball, and everything else the YMCA has to offer. Everything is super clean and the staff is very helpful and friendly. My kids and I Love going to the Y!

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★ 5

Love the classes in the therapy pool. Great teachers and life guards.

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★ 5

Love the Y!

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★ 5

Clean facility, helpful staff

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★ 5

This is a great place to work out! Beautiful facility with great staff!

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★ 5

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★ 5

The staff is just outstanding from the moment you enter the front door. Facility is nice and clean.

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★ 1

Way too many rule’s, with child watch and child watch plus charge’s, and additional fee’s.

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★ 5

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★ 5

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★ 5

Clean and friendly atmosphere

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★ 5

It’s so nice there

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★ 5

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★ 5

The staff here are wonderful, and the place is clean and bright. I've been using the therapy pool to rehab from a back injury. The pool is larger than the one at the Fayetteville YMCA and has a built-in submerged bench where you can sit to receive a gentle massage from water jets and bubbles. But, unfortunately the pool water is not as warm as the one in Fayetteville.

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★ 5

Awesome gym best gym to workout and swim staff are super friendly and helpful

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★ 4

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★ 5

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★ 1

Rasicm is alive and well at the NW
Y... Beware

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★ 5

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★ 3

Nice place for exercises

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★ 5

Great place. Love the variety of available activities to help maintain your health.

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★ 4

The folks who work here are very helpful, friendly, and obliging. This gym is a most valuable community resource. The diversity is refreshing. It would be nice for members to get off their devices, while scrolling and hanging out on machines. We all know the cleaning of equipment is every person's, responsibilityafter usage. That includes mats, Please.

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★ 5

Facility offers many options for fitness and being active with others. Programs are diverse across all age groups. Staff very friendly and helpful.

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★ 5

Friendly and helpful personnel - good variety of classes and times offered - clean premises and machines...handouts always available for class listing, gym and swim times, etc.

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★ 5

The best Y in the region. The staff is friendly, competent, and helpful. The $20 million, 100,000-square-foot facility includes an aquatic center with a family pool, a lap pool, therapy pool; three basketball courts and multiple smaller courts; an indoor track; a turf practice field; a teen/tween center that will double as a gathering place for seniors, an arts/music center; a bicycling studio; a wellness center dedicated to helping cancer survivors recover; and areas for group exercise, weightlifting and cardiovascular exercise. Northwest Baldwinsville Family YMCA is better than the Skaneateles exY that seceded from the national Y program.

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★ 5

I love the Y’s physical activity classes. I can get one in the morning or afternoon. Staff are always helpful and friendly. When I go away for a while and come back it still feels like home.

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★ 5

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★ 1

I am appalled by inept management and genius creators of the programs that serve a handful and ignore the majority. I remember this place's energy and enthusiasm when it opened. The staff working then was competent and courteous. Now, obedient volunteers parrot the program goals while ignoring the facts and feedback. Almost a year ago I pointed out to the manager of the program that the rules of some activities should have been displayed as members were confused. It consists of two short sentences printed on A4 paper but it took eleven months not to do it. How do you call this?

When one closes off the entire building for three hours ( prime time three times a week) to accommodate a handful that is a failed program and its management.

Such a space could accommodate twice as many programs and people (as it did initially)  if managed properly. I have witnessed a significant decline in attendance and membership numbers and I think most of us know the reasons. Now, I see complacency, incompetence, and ignorance. How did you manage to ruin the beautiful culture of that place?

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★ 5

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★ 5

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★ 3

My only criticism is the weight room needs some deadlift platforms and people deadlifting should be allowed to go shoeless I’m trying to work my posterior not my quads and an athletic shoe isn’t preventing any injury of dropping a weight.

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★ 5

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★ 5

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★ 5

Love the Y! Great morning classes, awesome instructors, and amazing facilities!

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★ 5

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★ 5

A whole host of things I can do to improve my health and well being. Employees are awesome, from the front desk workers to the custodial staff to people in the machine area

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★ 5

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★ 5

Great facility and staff.

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★ 5

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★ 5

Absolutely beautiful facility. The aquatic area is top of the line. This is one of the best values in CNY. The pools, various classes, and equipment can't be beat at any other gym. And your membership allows you to go to any of the Y's and other benefits.

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★ 4

Definitely one of the nicer ymca staff! Great facility too

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★ 1

Staff is unfriendly and as a handicapped person who is older, nobody cares. They gossip about you behind your back, if you hate people, then why be in customer service?

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★ 1

Pay 100 dollars a month and the pool is closed.

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★ 5

The Site Coordinator at the Van Buren location is amazing. She is kind, creative, and patient. The other staff this year have been great as well. They offer great activities and work well with the kids. Drop off and pick up times are ideal for my schedule.

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★ 5

Awesome place very clean, staff is friendly.

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★ 5

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★ 5

Good people and a lot of fun

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★ 5

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★ 5

Words can't describe the excitement I feel walking into this 100k sq ft new Y! So many options to choose from. Great equipment, brand new, such diversity. 3 pools to swim in plus steam and dry sauna.I love the classes too. You'll want to come everyday! I didn't include photos of gym or courts but they're there!

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★ 5

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★ 5

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★ 3

This YMCA is one of the nicer ones. Offers a lap, therapy pool, and lazy River. It also has a track to walk or run. Staff is great aside of some of the ladies at the front desk can be rude at times or just ignore you. I wish it offered more classes in the evening and better daycare hours. Also, my husband and I did a pottery class here and I wasn’t impressed unfortunately. I felt it was disorganized, took more time to set up and clean up than it did to actually make something. The instructor wasn’t very helpful. She spent more time making her own pottery than assisting us with ours.

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★ 5

Love the YMCA staff us all friendly and very accommodating.

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★ 4

Convenient from where I live,wish they had more available hours to use pool

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★ 5

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★ 5

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★ 5

Great facilities, friendly staff. Keep up the good work!

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★ 5

Great, friendly, helpful staff, and an excellent selection of classes

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★ 5

10 stars to the YMCA

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★ 5

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★ 5

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★ 5

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★ 5

Variety of equipment, friendly staff, very clean facility,

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★ 5

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★ 5

The facility is so big and clean. I love how many different programs they offer for all ages.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Worse Ymca, the stuff is very racist!!!!!!!

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★ 5

Nice people.
Clean facility.

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★ 5

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★ 5

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★ 5

The instructors we’ve had for our two toddlers have been amazing! Always patient, giving one on one attention even during larger group lessons. Olivia is fantastic and provides extra support to the instructors and students whenever it’s needed. Thank you for everything and we will see you next session!

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★ 2

I put my account on hold back in March and they only allow you to have it on hold up to 3 months, and they did not make me aware that you couldn't extend the freeze on your account. So when I called the day before my account is supposed to go back into effect to freeze it again, I was told that I would be forced to resume the membership. I then decided to cancel my membership, however I was told that I have to let them know prior to the 25th of the previous month, and I will now be charged $45 dollars for a month of membership I'm not even going to use. I won't even be charged until the 1st of the month, so it's ridiculous for me to be forced to purchase an extra month of membership, especially when all I wanted to do was put the membership on hold for another three months.

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★ 5

Hands down best Ymca in NY we need more like this building w the lazy river and bathrooms and the fireplace in the lobby!!

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★ 5

Best Y in the area! The staff is amazing and very friendly. They are knowledgeable and helpful and will guide you in your efforts to improve your workouts.The facility is constantly being cleaned. Friendly, positive atmosphere and the equipment is top notch. 👌. Thank you Y

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★ 5

Clean facility, friendly staff, many classes to choose from.

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★ 3

Really no excuse for having such limited hours at this point. Except to make more while doing less.

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★ 1

Hours MUST be changed. They close at 1 on the weekends!?!!?!?! REALLY???! People work and have stuff to do. This place MUST be open normal hours on weekends.

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★ 5

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★ 5

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★ 5

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★ 1

I get this might be hard for you to Comprehend but Humans require oxygen to survive how am I supposed to do anything when I can't breath with my mask on!?!? Mussles Require alot if oxygen when working out and when there not getting that oxygen you can't function also Florida and Texas doesn't do this and there Covid Numbers are down.

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★ 5

Everyone is so nice

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★ 5

Love this YMCA!! The staff has done an amazing job at making sure that it is a clean and safe place to be. Reservation system is easy to use and staff is very helpful if you have trouble with it. Beautiful facility.

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★ 1

I called on December 30th to cancel my membership. They didn't tell me that I'd have to call prior to the 17th to not be charged. I was on a scholarship for 20 dollars and they charged me full price for January of 82 dollars. My dad died on December 22nd from covid19. These people robbed me at the worst moment of my life with zero compassion. I've had several friends say they are pulling their donations from the Y to another organization because of ridiculous issues like mine. Shameful.

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★ 1

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★ 2

Got yelled at for dropping the weights

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

A good place to exercise

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★ 1

Ran like a daycare. Not a gym. Kids running unattended everywhere on the basketball courts with zero supervision

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★ 5

This location never seems as busy as some of the other local Y's, and that's a good thing. Easier parking and nicer facilities. A great value for families in the greater Syracuse area.

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★ 5

We live in Fayetteville, 5 minutes from the Y there, but frequently drive past the East Area YMCA to visit the Baldwinsville Y. The parking is much better, there are more family changing rooms by the pool and the entire pool area is much better (and better managed) than Fayetteville. The kids love the lazy river and other features of the kid pool. And the warm water pool is huge and almost always open, compared to Fayetteville's, which is smaller and often closed. It's almost like the Y realized everything they did wrong with the Fayetteville location and corrected it when they built the Baldwinsville location. Only things missing from both - neither location's pool has a true "deep end" which means no diving board, no starting blocks or even jumping in off the edge. Having been on a YMCA swim team as a teen in another location where the pools had all of these things, it's frustrating when the lifeguards say you can't even lean forward into the pool from *sitting* on the edge, to begin your lap swimming.

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★ 5

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★ 5

The place was busy!! I was signing up for some follow up after graduating from PT. Abi at the help desk had her hands full, but was super patient and kind.

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