★ 5

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★ 5

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★ 5

All the coaches are incredible! Great staff, so welcoming and encouraging! Love this place

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★ 5

Been coming for 6 months and love it! The coaches are amazing.

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★ 5

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★ 5

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★ 5

Very Knowledgable and friendly staff! OTF has plenty of class choices. Coaches are always motivating the members.

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★ 5

You know how you go to a gym and you scan your card for entry and no one looks up are barely acknowledges you That is not Orange Theory They make you feel a part of the place and I love it

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★ 5

I love orangetheory and the workers are super ..The couches always go the extra mile ..After my workout today ..I was informed about a new policy .The policy is the member is aloud to sign up for there number station in the class half hour before ..which always was ..BUT now the policy changed You are not aloud to sign up with your station number and leave the studio ie maybe relax in the car in the front or sit outside ..You MUST stay inside the studio .
IfYou are never late for class or even simple just not show up ..why must you have to sit inside the studio .. As a member for a long time ..I sign up and sit in car to work on private things ..it’s annoying to know we have to sit inside studio..
The reason for signing in earlier is bc the classes fill up bc like I said it’s a good fast workout ..I find this to be a weird policy..wondering how others feel about this change .

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★ 5

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★ 5

Great workouts, great staff.

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★ 5

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★ 5

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★ 1

I canceled my membership they refunded my money . Then ended up charging me again I called them to get if refunded and they told me that’s my problem . What type of customer service is this I do not recommend

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★ 5

The workout is always challenging and the instructors are well prepared and professional. You will see results if you attend consistently.

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★ 5

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★ 5

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★ 5

This is my 3rd class and I'm HOOKED!
The classes are super upbeat and the works outs challenge you. I absolutely love it and plan on continuing!

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★ 5

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★ 5

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★ 5

I’m grateful to Orange Theory and my studio in Merrick. The hour goes fast, the weight, balance and functional exercises are expertly designed, the coaching is consistent and the HIIT always leaves me drenched. I've been getting decent results because OTF fits my lifestyle, stays motivating and helps me to avoid injury (big concern at my age.)*Group* is such an important part of the OTF experience, that and the positive supportive manners of the staff. All together, OTF Merrick studio has made a huge impact in my life. I'm all in, and at intervals, all out!

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★ 5

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★ 5

I've only had a few workouts so far and my experience has been great! The routines are different each time, the equipment is modern and the gym doesn't feel crowded. Front desk staff have been very helpful sorting out some initial account setup problems and answering all of my questions.
There is plenty of parking at the front.

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★ 5

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★ 5

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★ 5

I have been a member for years! Great workout that is flexible and different every day. Because you sign up in advance, you have no excuse to miss the workout. I highly recommend it.

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely love this gym! All the instructors are amazing....never get bored with the workouts!

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★ 5

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★ 5

The facilities are very well maintained, the coaches keep me motivated throughout the class and due to the versatility of the classes my muscles are never stagnant.

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★ 5

I have been a’ member to many different gyms in New York and Long Island and I love the way Orangetheory runs their operation. The staff and instructors are amazing. Kristen and Ahriana are an absolute pleasure to work with and Christina. They are always smiling even at 7:30 a.m. and still smiling and super helpful on those late nights. The studio is kept immaculate. The instructors Sarah, Taylor, Mike, Ashley are so amazing!!! They make you work. Just coming to class to hear Sarah shout, “Let’s do it!!!” .., is worth it. And, Mike’s classic rock playlist is always on point. Thanks for the motivation ya”ll. See ya in class.

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★ 5

I like that it’s always different and that there are other choices available if I cannot do a certain exercise. I like that I’m helped if my form is incorrect so that I don’t get hurt. I like that I’m encouraged to increase speed and do more; but I’m able to go at my own pace. I like that the staff and coaches are helpful and friendly. As a founding member, I am so happy to be back at OTF Merrick!

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★ 5

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★ 5

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★ 5

Super clean and super friendly 👌

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★ 5

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★ 1

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★ 5

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★ 5

AMAZING!!!!!!!!!!!!!!!!

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★ 2

Great Coaches.Front desk - extremely unprofessional and rude.
Bad policies and availability to join the classes.
Cancelling my membership second time for exactly same reason:
unable to join classes. Why to pay for something you can't use?
Beware. Look into this issue before signing your agreement with Orange Theory, Merrick

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★ 5

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★ 5

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★ 5

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★ 4

great workouts, great coaches

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★ 5

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★ 5

Great place, helpful staff and friendly customer services
Faced some difficulties with their application but the customer services supported me and offered alternatives.
Thank you

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★ 5

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★ 5

Always professional, extra attention to cleaning and spacing customers. They are doing an amazing job being courteous and helpful during these trying times. Merrick is a well run facility.

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★ 5

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★ 5

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★ 5

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★ 5

Energetic and friendly staff

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★ 5

Every work out and class is completely different from the one before. Studio employees make it feel like you are a part of an OTF family ! Love coaches Ashley & Patrick.

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★ 5

Best gym ever

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★ 5

Going in there I was nervous because of my size, but that changed very quickly when I talked to one of the employees. I felt right at home. Such a team effort atmosphere, but your working on your individual goal. Classmates and the coaches are so encouraging, they help you pushing forward. There’s no such thing as giving up because there’s always someone there to keep you going.

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★ 1

So I went to take class with a friend last night and I was able to make an earlier class so I called to switch times so I wouldn’t be charged. I woke up this morning and I looked at my credit card statement and bam a no show charge of $12. I called this morning and the guy that was working front desk said I was charged because I never took myself out of the 8:15. I replied no I called to make sure I could switch and that I wouldn’t be charged. They said they would refund, but I’m just very disappointed their front desk dropped the ball. Come on OTF Merrick this has never happened at my home gym in Bethpage, or the number of other OTF locations I have been to. Keep an eye on your card statements to make sure you are not being charged!!! OTF gets enough of your money. Disappointed with the service, will not be returning.

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★ 4

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★ 5

Great coaches, great workout that's never the same.

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★ 5

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★ 5

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★ 5

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★ 5

I finally enjoy working out. The trainers at OT in Merrick are amazing and extremely motivational. The place is extremely clean, music is great, and your never bored. They make sure you work out every part of your body which is great for someone like me who has no idea what to do at a standard gym. I always look forward to going. The staff is always friendly and like I said the trainers are amazing. Love it. Worth every penny.

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★ 5

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★ 5

Although the music is a bit too loud and would like to workout with other types of music (i.e. classic rock), I enjoy the challenging workouts. Instructor Pat and Will are conscious of looking at individual's body form and make constructive suggestions. Glad to be back.

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★ 5

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★ 5

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★ 5

It is always a new and challenging workout. I am addicted to it! The music and instructors are great, the energy in the room is contagious! 30 lbs down since I have joined!! So proud I can do this work out at age 54!!

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★ 5

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★ 5

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★ 5

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★ 5

If you’re looking for your home away from home look no further. Every staff member from the front desk all the way up to ownership is truly invested in helping you achieve your personal best. Every day you walk in to somebody who wants nothing more than to see you crush your personal goals. Worth every drop of sweat.

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★ 5

Amazing workout and staff would recommend to everyone!!

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★ 5

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★ 5

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★ 5

Great studio! Amazing coaches!

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★ 5

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★ 5

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★ 5

Since I started OTF about a year ago I’ve become stronger, lost inches, improved my heart health, feel more in control of my health and I don’t think I’ve done the same workout twice!! The coaches are friendly and knowledgeable and always willing to help refine the workout for any fitness level. I’m so thankful I tried that first class - OTF has literally changed my life! Thank you!!

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★ 5

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★ 1

I was scheduled for a 9:30a.m class and wasn’t able to make it so I called around 9:00a.m and switched to a 7:00p.m class. I spoke to Nick, and everything was fine and no problem. A few minutes after i got called into work so I was unable to attend the 7:00p.m class so i was within the 8-hour
cancellation period, meaning no fee so i cancelled through the app. A couple hours later i checked the app and someone (Nick) put me BACK IN THE CLASS. I didnt see what the problem was if i was well within 8-hour cancellation to cancel the class just like the policy says! As the manager that was very petty and i felt targeted. If there was a problem he couldve clearly contacted me and we could of resolved it. If i didnt check I would’ve gotten charged $12 without knowing. I’ve never had a problem with this gym but now i do. After I noticed this I called the gym again and spoke to a nice young lady and she helped me out but this isnt right there was no need to put me back in the class if i had cancelled it within my 8-hour window.

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★ 5

Orange Theory Fitness in Merrick is the first place that I love going to! I am an avid outdoor runner and usually do not like any indoor activity, except when necessary: Winter :) The staff and the coaches at OTF are fantastic, I learn new things every week, plus have learned to use weights in a safe way. My outdoor runs have gotten faster as my core is getting stronger. Great place, great people, U should try it! I guarantee you will love it too :) Catharina

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★ 5

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★ 5

LOVE OTF Merrick! Fantastic coaches and clean studio. I always enjoy my workouts.

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★ 5

Love that everyday is a different workout and challenging. You can go at your own pace if needed, or push yourself past what you thought were your limits. The coaches are motivating and the studio has a family atmosphere about it. Love otfMerrick!

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★ 5

Been going since November 2017..love my OTF family..coaches are engaging.very supportive . facility is clean and organize ....would recommend to anyone that wants an one hour high intense workout with results

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★ 5

They just need to have better (more variety) of music. I doubt half the people in there listen to that music

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great way to get caloric burn up in one hour.

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★ 5

It is impossible to work out regularly here and not gain muscle, lose weight and get in shape. I’ve done the “other gym” memberships and rolled my eyes on my way in and done a good enough workout and seen little to no results. Then I found OT and they work me so much harder than I would EVER work myself. This place will push you, but we all need a little push don’t we?! Best rating I can give, and I walk out in a pool of sweat every time. But I feel as though I’ve earned something after each class. Best workout I’ve ever had.

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★ 5

The staff is wonderful! The workouts are addicting! You always feel amazing when you get done!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely love the Merrick group. Coaches are fantastic at keeping you motivated, safe from injury, and making sure you challenge yourself. Love that everyday is a new workout to keep it interesting.

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★ 5

Ok so I drank the Orange theory cool aid ,but it's worth it! I feel great! Love the workouts and the coaches are great. Definitely worth the money!

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★ 5

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★ 5

Great workout, super helpful staff

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★ 5

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★ 5

Love OTF! I have tried many different workouts and this one is actually fun - it's always different, the instructors are great, music is fun... love love

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★ 1

Merrick studio- All trainers are amazing! Polite and really helpful while you performing your workout.
Front desk - extremely unprofessional and rude when asked questions about their waiting list process.

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★ 5

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★ 5

OTF is my happy place! The classes are amazing. The instructors and the music keep you working hard throughout the class!

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★ 5

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★ 5

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★ 5

Awesome Staff/ Trainers / Location! I just had my first class and I was really impressed with the overall aesthetics of the location, the helpful staff up front and the trainer who really kept me motivated during the class. The location is convenient for where I live and my commute - thanks for coming to Merrick!

Source: Google