★ 5

I have had such a great experience here! All the staff are lovely and helpful, and the coaches are the best. Cannot recommend working out here enough!

Source: Google

★ 5

The best!

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★ 5

I've taken almost 300 classes, visited OT locations all over the country, and switched my home studio to the Harlem location last year. The vibe is more chill and less competitive -- which I view as a positive -- yet still just as effective. The coaches are supportive, capable, and include two who are among the best I've ever had. And shout out to the front desk team who are just the sweetest and most helpful!

Source: Google

★ 5

Great experience here working out...structured exercise at the beat of great music and attentive staff.

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★ 5

The staff here are so kind, knowledgeable and helpful. They make you feel welcome the moment you step in and are approachable with anything you might need. Not to mention this is the best workout you’ll get!

Source: Google

★ 5

Great studio and great people make for a great investment :)

Source: Google

★ 5

The coaches here are truly next level — super attentive, motivating, and always fueled with contagious energy! 💪🔥 Every session feels personal and empowering. And it’s not just the coaches — the entire staff makes you feel welcome the moment you walk in. This place is more than a gym, it’s a community! 🙌

Source: Google

★ 5

I’ve been strength training for years but I always struggled to keep up with cardio but Orangetheory Harlem has totally changed that!
The workouts challenge me every time and have really improved my strength and endurance which has been so helpful for my job. This location also has a great atmosphere; the people at the front desk are so warm and welcoming and the coaches are incredible (special shoutout to coach Cy!)
I love it here and am truly so glad I joined!

Source: Google

★ 5

Love this studio! Amazing coaches! Awesome community!

Source: Google

★ 5

I didn’t think I could love group fitness classes more than I already do, but the combination of rowing, running, and lifting weights keeps me engaged the whole time! I just show up and move. The hour truly flies by. It’s not easy waking up before sunrise, but I leave feeling so proud of myself and everyone who shows up to class. The coaches are very motivating (too motivating sometimes) and the front desk staff are so kind!

Source: Google

★ 5

All the coaches truly care (especially Coach H and Coach Cy!). The studio is clean, well-organized, and very communicative. Getting a membership here has been one of the best things I’ve done for myself; this is the first time I’ve ever been consistent and motivated with exercising. The front staff are always friendly, helpful, and enthusiastic. I am so thankful for everyone here. Thank you West Harlem OTF!

Source: Google

★ 5

Great workouts & amazing vibes!

Source: Google

★ 5

I've been going to OTF West Harlem since they opened earlier this year and absolutely love the results I've seen. The classes accommodate most schedules the energy and community is amazing. All the coaches push and encourage the best out of you especially:Justin, Clay, CY, Coach H. The front desk team are exceptional Kyle and Sage are always so friendly and warm! Highly recommend for anyone focused on the fitness goals.

Source: Google

★ 5

Great gym. I've been with otf harlem as a founding member and couch H and the rest of the couches never disappoints! It's the only gym that gets me to wake up at 5am to work out.

Source: Google

★ 5

Huge shout-out to the amazing team at Orangetheory Harlem! Head Coach H is wonderful. I love that he’ll throw on some nü metal during class because nothing gets me going like Disturbed’s “Down with the Sickness.” Every coach does such a great job with differentiation; meeting people where they are and figuring out how each of us learns best, which I really appreciate since I can be a total space cadet.

Coach Hancock’s classes always end with the perfect mindfulness moment to reanchor you for the week. Coach Clayton brings all the hype and has the best announcer voice ever. Coach Justin’s my favorite to chat with, maybe because of the art and design connection. Mel’s classes are pure joy, fun, inclusive, and full of good energy. I haven’t taken Coach Cy’s class yet, but everyone says his early mornings will definitely wake you up.

And the front desk team? They’re so warm and welcoming, I sometimes wonder if they were all picked from a catalog because they seriously look like models. When I joined OTF, I just wanted to feel better and gain some clarity, and it’s been such a game changer. I feel stronger, happier, and more focused every week.

Thanks, OTF Harlem, for being the kind of community that makes me excited to show up!

Source: Google

★ 5

This is my first experience with Orange Theory and I feel like I really chose the right location. This team is so kind from the front desk to the instructors, people are ready to get your hyped and set up for success. Much love to this community happy to be here #harlemheat 🔥

Source: Google

★ 5

Orangetheory West Harlem isn’t just a gym, it’s a community. I have been a member of W 72 in 2019 and the studios are incomparable! Here is my take of this studio! The staff & coaches genuinely make you feel welcome from day one. They host so many fun community-building events that bring everyone together both inside & outside of class. I’ve met amazing new friends here because of it!

The coaches are dedicated and invested in my progress. They’re motivating, supportive, and always ready to help me push just a little further than I thought I could. The front desk team is just as friendly and makes every visit feel personal. I read someone write a negative review because they passed the 5 min grace period of being let into class- rules are rules and they are very clear about it with us.

My highlight is that the classes are never boring! The workouts are always structured with variety, specialty classes, and creative challenges that keep things exciting and far from boring. Every time I leave, I feel accomplished, stronger than the last time, and completely rewarded, both in mind and body. If you’re looking for a place that’s more than just a workout, OTF West Harlem is it!

Source: Google

★ 5

Honestly, 5 stars aren't enough. This OTF location is AWESOME! The front desk staff are fun and welcoming, and the coaches bring the energy every class to guide and encourage you to get the best workout you're capable of. The signature workouts are especially fun and it seems like there's always some new event or challenge to look forward to/train for.

Source: Google

★ 5

OTF West Harlem is THE PLACE TO BE! 5am crew here, OTF has the best coaches, best community and best workouts! We have been committed members since before the studio opened and they hosted outdoor workouts! Join or ur lame LOL

Source: Google

★ 5

This gym is a great addition to the area. The coaches and staff are awesome and make you feel apart of the community from day one! I’ve been going for a few months and it’s completely changed my lifestyle.

Source: Google

★ 5

The exercises are challenging, and I love that you’re able to go at your own pace. The community is a plus!

Source: Google

★ 5

Learned how to post a google review just for this place….. OT West Harlem is the only place that’s ever tricked me into actually enjoying working out. The coaches genuinely care and take the time to check in even in a group setting. You never feel overlooked or out of place and they help push you at your own pace- which is super helpful especially for people who are on the shyer side about going to the gym. I know there are several studios but I swear, you can walk into this one having the worst day possible and everyone at the desk will make you laugh whether you like it or not! Overall the energy is super positive, supportive and never intimidating. You’ll leave feeling like you actually accomplished something… and maybe earned that bowl of pasta for dinner later (or two).

Source: Google

★ 5

Everyone has been the most accommodating and helpful. From the front desk to the coaches, they'll make you feel like family.

Source: Google

★ 5

Friendly Staff and Attentive Coaches

Source: Google

★ 1

I showed up at 5:06 AM (one minute after the grace period) after paying for an Uber—just to be told I couldn’t take the class. I pay for a monthly membership (and it's not cheap), yet there’s absolutely no flexibility or grace if you’re even a few minutes late. In a city like New York, where trains and rideshares are unpredictable, this policy makes zero sense.

The entire operation feels robotic and money-driven, more focused on enforcing penalties than supporting members who genuinely try to show up. The staff’s lack of empathy and rigid enforcement is disappointing and leaves a bad impression and so I ultimately decided to cancel my membership.

The coaches are great, but the management policies completely ruin the experience. If you’re a working professional with a demanding schedule, save yourself the frustration—it’s not worth the time, money for all the penalties, or stress.

Source: Google

★ 3

Pretty good studio overall I’d recommend them. Minus two stars for charging my card for a class they forgot to charge months back without calling to alert me. Sort of took me off guard.

Source: Google

★ 5

Orange theory Harlem is amazing! Shout out to coach Cy!

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★ 1

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★ 5

My favorite Orange theory gym. They have the best staff - kind, helpful and they go above and beyond. Plus everything is new and the gym was recently renovated and stays clean.

Source: Google

★ 5

I've been going to various OTF locations for a while and I'm impressed at how this location hit the ground running right out of the gate when they opened this year. It's a very convenient location and the staff are all quite friendly.

The space is a bit awkward compared to other locations (both the workout space and the waiting area). However, after a few classes, I grew to like the workout space. It's just different.

Most importantly, the coaches are great, especially Coach H (Herlentz) and Coach Clayton. They both do a wonderful job in explaining and demonstrating the exercises and doing so in a very encouraging, energetic and inspiring style. They both come really prepared, clearly on top of the lesson plan for the day. They put a strong focus on proper form and are paying attention to everything in the room, giving personalized tips and advice throughout the session where needed.

Source: Google

★ 1

I had a very negative experience here. The staff came across as unwelcoming and unprofessional, and I also felt that there were undertones of discriminatory behavior. The manager wasn’t particularly interested in helping me, was very short with me. I would not recommend this place based on my experience

Source: Google

★ 5

Love that more Strength classes are getting on the calendar!

Source: Google

★ 5

Clean and orderly. Most coaches are great!

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★ 5

Absolutely love this studio! As a newbie to Orangetheory and historically not a fan of group workouts, this place provides a warm and inviting way to kick off your fitness journey. Shout out to Coach Cy, Justin and H for making me stronger, more disciplined and actually looking forward to a 6am workout class. And to everyone else who works at the studio for creating that inclusive environment 💪🏾💪🏾

Source: Google

★ 5

Loving coming here!! Every staff member is so kind and the classes are challenging but fun. Great energy and gym community!

Source: Google

★ 1

This place is a major letdown. The studio is a dark, uninviting basement. For the expensive monthly fee, there are never enough classes available, making it impossible to book the times you actually want. The workouts are completely generic, just basic routines playing on a screen with zero personalization from the coaches. The worst part? After months of not providing enough class availability while still charging the full fee, they demand 30 days' notice to cancel your membership. It's a frustrating and inflexible system that is designed without any priority given to fairness for its members. Save your money and find a gym that actually serves its members.

Source: Google

★ 5

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★ 5

Really like the variety/inclusiveness. Easy to fit in before work in morning.

Source: Google

★ 5

I’ve tried out most group fitness classes on the market & have never found one with this environment. The coaches (especially Coach H & Coach Cy) genuinely just care that you achieve the results you’re seeking regardless of where you’re at in your fitness journey. The staff is outstanding & has been so accommodating to my needs (especially the Manager Milly)- in my opinion the staff & diverse workouts they offer makes the price of this gym so worth it. The music is amazing, the environment is supportive & non-judgemental & I’m sooooo happy I found a place I FINALLY am seeing results at. If you’re serious about your health or just want to do something good for your own self care, trust me this is the place to be.

Source: Google

★ 2

The workouts themselves are pretty solid and the coaches generally bring good enough energy. That said, I personally found the management style lacking in flexibility or genuine care. For me, good customer service goes a long way—in my experience, that has been missing here on more than one occasion.

Source: Google

★ 5

I’ve been going to OTF on the UWS for a while, so I was glad to see one open up in Harlem. The place is clean, the staff and coaches are friendly, and classes are easy to book. I especially love not having to think about what I need to do—just show up, work out, and go home!

Source: Google

★ 5

Everyone is so nice to me. Christian at the front desk and all the coaches are always so welcoming, sometimes I feel like I don’t deserve it. I thought about switching locations to another OT closer to me, but then I’d be giving out this nice human experience.

Source: Google

★ 5

I get a great workout, the instructors are great they come up with good ideas each class.

Source: Google

★ 5

Great workouts, super motivating coaches, welcoming vibe. Front desk staff are super helpful and friendly. Happy to call West Harlem OTF home!

Source: Google

★ 5

Great new studio

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★ 5

Great place to work out

Source: Google