★ 1

If you’re looking for a place where your kid’s birthday can turn into a masterclass on how not to run a business, Phoenix Gymnastics Inc. is the spot. Sure, the kids had fun bouncing around, but once the owner stepped in, the real entertainment began.

Want to be rushed out before your party’s over? Check.
Want surprise “extra costs” explained with a straight face? Check.
Want to feel like you’re haggling at a flea market instead of celebrating your child’s big day? Big check.

It’s truly impressive how one person can take a happy event and make it feel like a bad sitcom. If that’s the kind of “memorable” birthday you’re aiming for, look no further. Otherwise, do yourself a favor—celebrate literally anywhere else.

Source: Google

★ 1

We booked a birthday party for my son at Phoenix Gymnastics Inc., and while the staff working with the kids were great, our experience with the owner completely ruined it. Everything went smoothly until the end, when the owner brought up tipping. Instead of leaving it up to us, he started comparing it to what people normally pay in restaurants and suggested what we should tip based on the number of workers % for each worker.

That was extremely rude and unprofessional. A tip should always be up to the customer—not something negotiated or pressured. If the owner feels his workers should earn more, then he should pay them fairly or include that cost in the party package price. Customers should never be made to feel cornered or uncomfortable about tipping.

It wasn’t about the money—it was about the way we were treated. The staff themselves were kind and helpful, but the owner’s behavior left such a bad impression that I would not recommend this place to anyone. Avoid at all costs.

Source: Google

★ 5

Source: Google

★ 5

I've made two birthdays here and they were both amazing!! This place runs birthdays like a science. It's seamless, well supervised, and whole lot of fun. The kids have an excellent time, and I have to do nothing. The price is by FAR the best around. I'm honestly hoping my kid wants to do her birthdays here forever.

Source: Google

★ 5

I’ve been to awesome birthdays here so I decided to have my 3 year old daughters party here too. They didn’t disappoint! Zhonko is so easy to work with and upfront about every detail. The instructors are awesome and engaging. The kids ranged from 18 months to 8 years old and EVERY kid felt safe and included and had a BLAST. This is a hidden gem - you get so much bang for your buck. Book your party with them, you won’t regret it!

Source: Google

★ 5

I have been bringing my daughter here for gymnastics the last two years and she’s gotten so much out of it. She has also had 2 birthday parties there even though I’ve tried to get her to change her mind to try something new, she insisted to get the 2nd one there. She’s also gone to many of her friends birthday parties there even some people that go to other gymnastic places. I definitely recommend having your birthday party here. It does go fast so if you need to extend for extra times let him know ahead of time and make sure to confirm it before the party so there are no misunderstandings. Also, book ahead of time because the time slots get taken up quick!

Source: Google

★ 5

We had my twins birthday party and if I could give them 10 stars I would. I had a big party w 35 kids and coach Ivana (i think that’s her name) was ABSOLUTELY AMAZING. She had every kid organized and having fun. She made it so special for my girls and had all the children shouting happy birthday and having fun. The Gym is HUGE so parents were welcomed into the gym and could watch from a distance bc the coaches are on the equipment and organizing the children. My girls were so so so happy and the whole thing was so smooth. Total professionals.

Source: Google

★ 5

Source: Google

★ 5

Just had my son's 7th bday party here and I cant speak highly enough about Phoenix Gymnastics! The owner is so wonderful to work with and his staff are amazing! So polite and great with all the kids. Not to mention very fair pricing to have a bday party here! All of the kids had an absolute blast and my son was so happy! I highly recommend this place to anyone looking to have a kids bday party!!!

Source: Google

★ 5

Love this place, the staff are very friendly and my daughter loves coming here. Besides classes, the amazing thing they have is open gym on Sunday mornings for ages 6 month to 5 years where you get access to the whole floor and kids get to run around and get their energy out. Great option when all the kid activities are always closed for private parties.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Rude

Source: Google

★ 1

rude

Source: Google

★ 1

My party just went from great to horrible in a matter of seconds. We booked this party anticipating over 30 kids for a joint birthday for my 2 girls. We booked 5:45-7:45 (extended party) from the jump to ensure each kid would have a good amount of time to play and spend time with a hired character through another company. I made the owner aware we booked a character for 6:45-7:45 as well, so booking the party from 5:45-7:15 makes 0 sense as the characters cost almost as much as the party itself. Well, during cake we suddenly got notice that we had to be out in 5 minutes. This was at 7:10. I approached the owner to remind him that we were booked until 7:45, but apparently that’s not what HE had written down. I was blamed for the “misunderstanding” and something confused “in my head” as he showed me on his calendar that he had 7:15 written down. He was defensive and nasty from the second I approached him about it and his response was that he’s “been doing this for 30 years and has NEVER made a mistake”. Well- he did today. I will say his staff was great and the kids enjoyed themselves, but he lost us and anyone we know for good. There were several ways this could have been resolved, but to not even allow us 5 minutes to take pictures with the character we paid to come is just appalling and rude and inconsiderate. I strongly suggest if you are going to book an event here, that you get your details in writing. I sadly, didn’t- but was not expecting an issue as i had multiple conversations with the owner prior to today, as recently as 2 days ago to review details. The only thing he offered (after being nasty) was to charge us for the extra time (which we anticipated paying for anyway), but by then I was already disgusted and just wanted to go. The kids had already had cake and our character was sadly already forced to do her act at warped speed to finish my on time so there was no point. If you would’ve told me an hour ago I’d be giving this party a bad review, i would’ve never believed you- but the owner was a Disgrace and handled this about as poorly as possible. Money was not an issue here whatsoever, but I don’t believe in doing business with anyone who would speak to someone the way i was spoken to today.
ETA: we have been home less than 20 minutes and have received phone calls and texts from multiple guests regarding their complete disgust for the owner and how he spoke to us. It’s a shame as all of these parents are locals with similar aged kids to mine. I can’t explain how upset i am over how this party ended. I booked it several weeks ago and was so excited to see the kids hang out and also spend time with Mirabel from Encanto…it was destroyed.

Source: Google

★ 5

Source: Google

★ 4

great staff. My daughter has been going there since she was 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My daughter has been coming here for a couple of years. I have no complaints. The staff is warm friendly and accomadating. I had birthday parties here as well and they are great as well, especially for the price.

Source: Google

★ 5

Source: Google

★ 5

Daughter has been going for years for birthday parties and takes weekly classes. Its location makes it difficult to find initially but great people and worth the visit.

Source: Google

★ 5

I have 2 girls who have been attending classes at Phoenix Gymnastics for the past few years. They look forward to it every week. Although my 10 year old is not very good, the coaches are patient and encouraging. My 3 year old loves it so much that she pretends every line she walks on is a balance beam and that my bed is a trampoline. I have found Jolie to be patient and accommodating. I have had birthday parties for both girls at Phoenix and now their friends are booking parties because they had such a great time. I would definitely recommend Phoenix Gymnastics.

Source: Google

★ 1

Stay away at all costs! The owner (and his wife) are completely unprepared to deal with children and their parents in any mature, rational, professional level/capacity. They are terrible business people, terrible with customer service, and just bad examples of people in general. Mind you, I have 3 children and all of them had attended Phoenix at one point or another -- we've always had lovely, young female coaches, and it was smooth sailing with the exception of the fact that the owner's wife, Jolie, pounces on you for money the very day it's due, the very second you walk in, regardless of the situation. (once she followed me into the bathroom as I was carrying my daughter who had just had an accident in her pants because she fell asleep on her way over to class) -- she certainly knows how to make you feel like all you are to them is money in the bank. My youngest son (just turned 6) has been coached by the owner since the start of this school year only -- I had heard unfavorable rumblings about him, but had never dealt with him on a personal level until now. Yesterday, my son wore pull on "jeans" (no buttons, no zippers - Charlie Rocket brand) and the man comes out into the lobby full of waiting parents and siblings, pushing my 6 year old from behind. He had what could only be described as rage in his eyes as he berated BOTH of us in front of the room screaming about how my son is wearing jeans -- apparently an unwritten no-no. I tried to calm the situation down by saying "Ok, not a problem, he'll sit this class out" -- I think he took that as being disrespectful (I believe he expected me to leave immediately, not realizing my 3 year old daughter was still in the room) and then proceeded to berate and degrade my 6 year old and myself -- spewing at us that "he don't listen. He jump in the foam fit when it not his turn." Agreed, that is dangerous, and had he come out to tell me that in any other way, I certainly would have handled appropriately, but seeing as this was my son's only known offense, I was never given the opportunity. This man was on a hate-filled, crazed rant and embarrassed himself and his entire business in the process. All to yell at a small child. His clear intention was to make either one or both of us cry; my son proceeded to collapse into tears and cry in hysterics; I turned red and shaky in embarrassment and shock -- I should mention, I'm also 9 months pregnant. I had a friend who shuffled my son away to a different area with the promise of some gum -- if only I hadn't been as blindsided, I would have protected my child better from the evil inside this man. We left pretty promptly, once I was able to get to my daughter and usher us all out, only to be bombarded by text messages from friends who were still in the lobby, informing me that Jolie was bad-mouthing me (falling on deaf ears) and saying how "it's funny that she didn't care about the safety aspect." I'm known as an over-disciplinarian, and these people were all first hand witnesses to what transpired -- she made herself look ridiculous and silly; they must think everyone is stupid. The scariest thing is that there was no buildup to this situation. No prior altercations, no "hey, can you talk to your son about . . ." -- he's the sweetest boy who has come out every week since the first week with a sticker and a smile on his face saying what a good time he had at gymnastics. I posted what happened on a local board, and was absolutely shocked to learn that there were at least 15 other similar stories -- being screamed at, even manhandled by this man/monster. This was the most shockingly terrifying display of instability by a coach who deals with children ever. I would constantly live in fear that the other shoe could drop at any time. If you do decide to send your children there, god bless, but proceed with caution.

Source: Google