★ 1

Had a terrible experience in this gym because of the manager Bria. Just disgusting . This gym deserves 0 stars if had the option. Bria the manager is extremely unprofessional, disrespectful. She has no manners what so ever and is not fit to be a gym manager. She should be working in cleaning bathrooms. Extremely unprofessional, I approached her about my membership which I had for over a year to ask some questions , and she declined to assist me. I asked about the bathroom/ water fountain issues and she basically cursed me out and said get out of my face. Bria will make your gym experience horrible!

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★ 5

This gym is okay but what makes it great is this one employee named lerika whatever her name is, she always says hello to all the customers and she even gave me a fry once for a pre workout snack that’s amazing customer service 🙏

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★ 1

I’m 15 years old and I had a paid for membership and had my dad sign the parent consent. The manager brea Bennett harassed me, threatened to call police and banned me and closed my membership without letting me transfer to another gym because 3 years ago I sneaked into the gym when I was 12💀. I’m currently trying to contact customer service. All my friends have had aggressive issues with her as well with many of my friends being threatened of being banned over stuff like wearing jeans

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★ 2

One of the male employees was giving me a attitude over trying to eat a sandwich at a table saying you can have a snack but not a meal. Being nasty to its members is not a way of being respectful. It was one of my favorite locations until now. Learn to treat people with respect. Totally uncalled for.

Source: Google

★ 1

Stay away from this gym because of THE MANAGER Bria!!! Cancelled my membership bc of her! Experience with her was so consistently negative that it overshadowed everything else about the facility. Zero stars does not even begin to reflect how unacceptable her conduct is. She piig. I had a inquire with my account and membership, extremely unprofessional . Few of few my freinds wanted to come to this gym. I told them do not as long as this manager Bria is working here. Extremely rude and disrespectful. I tried contacting corporate I couldn't get thru. Bria should not be working here. I went to speak to her on another occasion for the locker room, bathrooms were not working and a Male!!! Walked inside as I was chaning. She basically spat in my face... disgusting and rude are the only words to describe Bria the manager . Stay away from this gym .

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★ 3

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★ 5

I've been a member for a little close a year and have very few complaints. It's essentially a you get what you pay for. The staff is super friendly and welcoming every time. I prefer to go in the morning because at times, it can get crowded, especially between 5-7 pm, so if you have the opportunity to go at any other time, do so. The ab and stretching area can get a little tight at times, too, but nothing too big of a deal.

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★ 5

Elements servicing

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★ 1

NO WATER !! NO TOILETS !! Should I say more? Smh… The worst planet fitness nationwide !!

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★ 1

I have been a member for more than two years. Water fountains never work for weeks at a time and instead of finding alternate solutions or offering free water they still charge. It’s okay to be out of service for a few days but for the two years I have been going here, it has never worked consistently. Massage chairs are often out of service. Once all of the Bathroom were out of service for days! Staff is super nice but you can tell whoever owns this place, doesn’t care about its members.

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★ 1

Building on someone else’s report of the manager (Brea Bennet?), I had a funny experience with her today that showed how laughably rude and trashy she is. She was blocking the door (btw, while she came to work wearing pyjamas lol) so no one could go into the gym because she feels she’s entitled to it I guess. When I opened the door, she literally had a temper tantrum and was screaming in my face, bragging she was the manager saying she’d report me and called me a dumbass and whatever for a solid minute. I just ignored her because she’s trashy. I couldn’t care less what she does, but Planet Fitness should have better standards and remove unfit people like this from their jobs.

Oh and the water has been broken for two weeks and apparently won't be repaired for two months. So the manager is too lazy/cheap to even bother getting the water repaired for two months lol. Replace her asap.

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★ 1

This facility has two water fountains. They are both broken at the same time. When I questioned the staff they admitted to breaking them by playing with the pressure too much. Staff said the fountains would not be fixed for at least two months. On top of that they had the audacity to charge me for a bottle of water. I guess I’m just nostalgic for the days when businesses actually cared about the people that keep them afloat. Shame on you Planet Fitness. Bring water with you when you go to work out!!!

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★ 2

Limpio, buen ambiente, pero faltan máquinas, por ejemplo en la foto anexa de esa máquina debería haber mínimo 2, siempre hay que esperar mucho por esa máquina.

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★ 1

Today I had an unpleasant experience at this branch just for using a machine for which I am paying. They came to interrupt my routine three times during my stay at the gym. The staff was chasing me, watching me. I couldn't stand the harassment anymore and I had to leave the gym. I just want to be left alone. I have never felt this feeling of harassment. I just want to exercise.

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★ 5

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★ 1

Terrible gym, they constantly fine me for non-payment, even though I have autopayment enabled, they charged whatever they wanted from my card, this is the first time I've encountered this, I couldn't get my money back, but I won't go back there again and I don't recommend it to anyone

Source: Google

★ 5

Nice exelente lugar para Aser jimnasio y cuidar tu salud

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★ 1

I had a charge on my card for a late fee when my payment is autopay, and was not late. I had my bank statement as proof, including the monthly payment that was returned back the next day, proving a glitch on their part. I tried to get in touch with the manager who said she'd call me back and never did. After a few days I called and she refused to speak on the phone, instead having a front desk staff member named Dante be the middle person, which was unnecessary and unprofessional. She refused to speak to me on the phone, or give me her supervisors name. Instead she said I can send my complaint to her email... really? And what is that going to accomplish, when the complaint is regarding her not carrying out her responsibilities as a manager, at the very least answering a call from a customer. I tried finding a complaint number or email to get in touch with PF, it's practically non existent. Completely ridiculous! But I'm going to continue until I get into touch with the proper department. I would not recommend this gym location to anyone, and the manager Bria, who is employed at the Austin St location in Forest Hills, Queens NY should either be retrained, or fired. She is not management material.

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★ 2

Guy at the front desk rude speaks to u like you’re a child chews gum while talking I was actually getting 3 memberships I paid for one and it wasn’t for me. Completely got turned off by staff .

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★ 1

Why is this place still running? Utterly disgusting service to say the least.Absolutely Unacceptable. Poor greetings at the front. The service was painfully rude and disrespectful.The staff has an obnoxious attitude towards customers. Do not even get me started on the manager. Makes sense why most of the reviews are about the manager because SHE IS THE PROBLEM. There are ways to talk and approach people without needing to show attitude. I wish I could give 0 stars it doesn't even deserve one.

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★ 1

The staffs here are extremely RUDE, UNPROFESSIONAL and beyond incompetent. But the most worst out of the staff is the manager, Bria. She is the most incompetent person in there. No wonder the staff have no manners towards the guest because the manager herself has no idea how to talk to people.

Do not come to this location! Cooperate or whoever is the higher up in this location needs to reevaluate the manager.

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★ 4

Gym is nice and so is staff. It’s clean and the machines are well maintained. The only issue is the machines vs cardio ratio is off. They have entire areas of unused elliptical and treadmill machines but you’ll have lines 2-3 people deep for some chest machines. If they rebalanced this a little bit I would give this a 5 star rating.

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★ 4

The gym isn’t too shabby if you can dodge the crowds on weekdays!

It could really use a little TLC, though. Starting with some better air conditioning, like AC or those huge ceiling fans, would be a game-changer because it tends to get a bit musty. I’ve been to another PF where the AC was fantastic, and the gym was cool all the time.

Plus, it would be awesome to have a few more machines, like a lying leg curl bar, an Elevate core AB machine, and a Glute bridge machine.

Source: Google

★ 1

Had to cancel my membership for the unwillingness to help of a worker here and was sent an email asking: “what could’ve we done differently to keep you as a member.” Well here’s my response:

Hire workers that actually want to help instead of giving attitude and false information. At the Forest Hills location, the employee whose initials are A.B. is the reason I canceled my membership. I arrived a couple minutes before closing, but instead of quickly helping me downgrade as other workers had told me was “easy and fast,” he chose to argue and dismiss me. He stood there at the computer, fully capable of processing my request, while people were still leaving the gym — so it wasn’t like he was rushing home. Yet he preferred to waste time telling me why he “couldn’t” do it, until the time ran out and I had no option left but to cancel.
What made it worse is that he admitted canceling would take only 2 minutes, but downgrading would “take 10.” Instead of helping me with my original request, he dragged out an argument for over 5 minutes, which was more time than it would have taken him to just downgrade my membership. That is pure unwillingness to help. And on top of that, when I asked how long I could still use the gym after paying for the month, he gave me a completely wrong date. He said the 16th but then when I tried to go to a different gym they told me I’m not allowed to use the gyms from the moment I canceled it. Something A.B. DIDNT LET ME KNOW. whether out of laziness or just to make me leave, I’ll never know.
I came in trying to stay with Planet Fitness, willing to accept stricter terms and a one-year commitment, but thanks to this employee’s attitude, dishonesty, and refusal to help, I ended up canceling altogether. He made me feel like my business meant nothing. If you actually care about keeping members, start by making sure employees like A.B. don’t drive them away with disrespect, excuses, and a complete lack of customer service.

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★ 1

Wish i could put 0. Brea Bennet AWFUL manager. Threatening, aggressive and confrontational for a manager. Absolutely not fit for this role. Needs to be footed asap. Corporate has received a full report.

The past week there has been a man walking around the gym with a mini skirt on. A full grown man. Beard and all. I saw him walk into the women’s room once before. I complained to staff but nothing was done. Today I come in and see a bench being disassembled and I fill it to ask what’s going on. Because clearly I’ve seen very suspicious activity and the staff being completely unresponsive. I had a gut feeling that this stranger with a skirt on will do something in the women’s locker room. But I didn’t even get to hear anything until I was promptly kicked out by the manager. Who also wanted to throw hands… but that’s so unprofessional… embarrassing honestly.

I have plenty of evidence and have filed it all to the proper authorities (police precinct 125) right around the corner and Planet Fitness is very well aware of all of this. Still nothing is done. DO NOT COME ANYWHERE NEAR HERE THEY DO NOT CARE ABOUT YOUR SAFETY.

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★ 3

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★ 5

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★ 4

A good gym if your goal is to get stronger and stay fit. Great price, and going 2 or 3 times a week its super-affordable. Don't expect much, or you'll boohoo like some of these reviewers. What you get is a mix of equipment, and, on most days, a clean gym and locker/bathrooms. Staff is good, never had a problem. I usually go earlier evening or late evening on weekdays, because it can get busy. Or, Friday night or weekend mornings when its quiet.

I don't think this is just a PF thing, but there are times ppl hog 🐷machines and watch their phone. Doesn't bother me much, but it'd be nicer to have a friendlier, community sharing vibe.

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★ 1

Today and the other day, this young lady at the front desk was really really really rude. I felt she is taking her frustration out at us. Twice already, we are depressed and upset with the experience. She is the only one that gives us the attitude. I am looking for another gym in the area. Not taking this BS.

Again bad experience today 8/27 4:32pm. When we check in at the front desk with my guest. Front desk lady didn't greet us at all and said "One Second", she looked at the screen for a minute and let out a "um" sound without looking at us. I was confused, are we good to go or what? We had to ask, "everything ok"? She said "yes" without looking at us all. What kind of customer service is this?

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★ 4

Good neighborhood.gym, no other option after NYSC closure. Very good option for the price. I can't justify going for the Black tier...

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★ 1

Staff has terrible people skills. Management is never available to work out any issues.

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★ 5

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★ 1

Not a gym for the disciplined and/or committed bodybuilder.

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★ 1

This young woman at the front desk is really rude. I am wasting my money getting a membership here. Disappointed.

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★ 5

Great place just to work out. Best before 5pm.

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★ 5

Clean gym and good equipment

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★ 5

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★ 1

Yes, charge me the annual fee because I was two days late to cancellation 👍🏻

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★ 5

This is one of the best Planet fitness I’ve been to. First the Cons, there’s only one and that’s the size. It’s one of the smaller gyms. That’s the only con. The Pris are the following: conveniently located on Queens Blvd half a block away from the M,R,E & F trains. Also near 4 different bus lines. The gym is very well maintained and cleaned. Thats due to the person in charge, Bria. Bria always greets everyone with a genuine smile and is so helpful. Her staff is also amazing. Props to them all: Alexandra, Shira, Brendon, Lee, Derrick and Faheem just to name a few. You guys are kind and professional. Keep up the great work.

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★ 4

decent customer service
bathrooms r okay, lockers r fine too
long opening hours
they got more new machines now

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★ 2

I'm extremely disappointed with the experience here. The gym is always overcrowded, and there’s barely any space to move around. On top of that, the staff are consistently rude and unhelpful. They act like they don’t care at all, even when you bring up legitimate concerns.

Just two weeks ago, I reported that someone was hogging three sets of dumbbells at once and refusing to let anyone else use them. When I told a staff member, their response was basically, "That's normal, we can't do anything about it." Seriously? That kind of behavior should not be acceptable in any gym. It’s frustrating, unprofessional, and makes members like me feel completely ignored.

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★ 3

Clean gym. Wonky hours. Biggest complaint is that time there was suddenly no water, & the staff (mainly the males) had the attitude of "you expect me to do something about this?" & there was no announcement in the gym about it either.

The female staff are okay, but a lot of the guys are rude.

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★ 1

Challenge: fix the AC
Difficulty: impossible

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★ 4

Good place to workout when it's not crowded. Locker room is clean but soap dispensers and hand dryers are the best. In the AM it's easy to store your belongings.

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★ 1

Edit: Downgrading to one star. Still no estimate on the AC fix. No signs, apologies, or compensation for the horid conditions in the gym. No control of the kid crowds. Thinking of switching gyms if this location can't get its act together.

Original
The AC is still broken while tons of kids pack the space and hog the machines. Paying members are not getting what they pay for.

Source: Google

★ 4

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★ 1

I really like studying at this place, but lately there are a lot of schoolchildren, I'm thinking of unsubscribing, my friends have already unsubscribed from PF, it's impossible to study, it was comfortable before, I think I'll sign up for NYSC

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★ 1

How long do you need to test this free teen summer promo to realize it creates a HORRENDOUS experience for your paying members?

Nice ChatGPT response from Planet Fitness below. Absolutely not addressing the issue - what is the front desk supposed to do about a ridiculously overcrowded gym? What about the mental health of your paying customers. Hundreds of teens crowding gym machines is NOT IT!

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★ 1

The gym is lacking in lower body equipment—there are very few leg machines compared to the abundance of upper body ones. During all times, especially in the summer, it’s incredibly crowded and difficult to get time on any machine without a long wait, which really limits the effectiveness of a workout.

Additionally, the policy allowing kids to stay all day has a noticeable impact on the environment. It often feels chaotic, and paying members are left waiting while kids occupy space and equipment. A two-hour limit for free access would help make the experience more enjoyable and fair for everyone.

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★ 5

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★ 2

The staff at this location are consistently professional and helpful. However, the overall experience has declined significantly this summer. PF’s free program for high school students has made the gym overcrowded throughout the day. Many of these students monopolize equipment and disregard basic gym etiquette, making it difficult for paying members to get a proper workout in.

To make matters worse, the air conditioning has been out for several weeks—during a stretch of intense NYC heat waves—with no communication about when it will be fixed. This is especially frustrating given that this is the only gym in the neighborhood. At this point, members are simply not getting what they paid for.

Source: Google

★ 1

Packed at all times of the day even at 5 am. Also very hot and humid with no ac.

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★ 5

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★ 5

I like all the personality's of the people who work there. They are always polite and informative and kind. The gym is well organized I like the separation of machine so there is no running to one side of the gym and back and forth which always is a waste of time they have everything in the order it should be. I have seen plenty of gyms and have been working out for 40 years. So I can tell when a gym needs help or not.

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★ 2

The front desk girl behaved pretty rudely and abrasively today. Not sure who spit in her bean curd 🤷🏻‍♀️

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★ 5

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★ 1

Please I beg of you guys for the love of god, stop blaring that lunk alarm 7 thousand times in the last 20 minutes of closing WE LITERALLY KNOW WHEN YOU CLOSE. holy hell we don’t need to be reminded 700x and blast our eardrums. you can have someone on the floor shout 10 minutes left or something but why the alarm??

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★ 5

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★ 5

Good enviroment

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★ 5

🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Absolutely love Planet Fitness!
This gym deserves 10 out of 10 stars. The facility is always spotless, the equipment is well-maintained and modern, and there’s never a long wait to use anything. The staff are incredibly friendly, helpful, and welcoming – they truly make you feel comfortable, no matter your fitness level.

I especially appreciate the judgment-free atmosphere – it’s perfect for beginners and experienced gym-goers alike. The 24/7 access is a huge plus, and the Black Card perks like massage chairs and tanning are just the cherry on top. The value for the price is unbeatable. Highly recommend to anyone looking for a clean, friendly, and motivating place to work out!

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★ 4

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★ 5

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★ 4

Nice staff and atmosphere but chill with the strong synthetic smells, nobody wants to smell that while working out.

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★ 1

I’m writing to express my disappointment and concern regarding the recent referral promotion at planet fitness forest hills location.

Two days ago, I referred my sister to join the gym using the official referral link I received. She completed the application with the same staff member who helped us today. However, when we followed up, we were told that my referral code did not register due to a possible page refresh — and that nothing could be done.

While I understand that technical issues may occur, it’s frustrating to hear that there’s no way to honor the referral when we followed the correct process and acted in good faith. I believe this defeats the purpose of the referral program and reflects poorly on the gym’s commitment to its members.

I kindly ask that you review this matter and consider honoring the referral as intended. We’re both enthusiastic about being part of this gym community, and I’d appreciate a resolution that reflects fair treatment and respect for the promotion terms.

Thank you for your time and attention. I look forward to your response. im extremely disapointed.

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★ 1

PLACE IS A ROBBERY!
They put in wrong banking information and blame me, then wont refund months of late fees. They wait until 7 days pass then charge my account anyway. WHAT A SCAM! HORRIBLE WAY TO TREAT A CUSTOMER. Keep my $100 then keep my business!!! Planet fitness is thievery! Do not join!!!!

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★ 5

Varieties of equipment, membership fee is affordable and reasonable, amenities are great.

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★ 5

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★ 1

They tricked everyone into signing up for 24 hours gym… now that they built the brand the locations and the name…. They suck

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★ 1

@google is there a way to rate a business with negative stars? I feel like the good people at Planet Fitness truly deserve it.

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★ 1

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★ 5

I joined this location 4 months ago and have no complaints.
A fair price for what I want- weights that are in good condition and overall it is clean.

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★ 5

The manager is great very knowledgeable and professional. She and her staff know their clients and their needs very well.

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★ 1

Very disappointed with my experience at this Planet Fitness location tonight (May 20th, around 9:50 PM). I’ve been a loyal member for over six months, but what happened today made me seriously reconsider continuing my membership.

I was denied entry because I was wearing Crocs. The front desk staff — a bald man in a black shirt — told me that starting today, Crocs are no longer allowed. I respected that, even though I wasn’t informed of the change in advance.

But just a few minutes later, I saw another person wearing open-toe slippers go right in without being stopped. The same staff member didn’t say anything to them. Whether he didn’t notice or just chose not to care, it felt like I was being unfairly and possibly even discriminatorily treated.

If Planet Fitness cannot enforce its rules consistently and treat all members equally, I will be canceling my membership

Source: Google

★ 1

Been calling the site numerous times to get refund for being double charged for a year now. Needed to explain the situation again and again because the manager never logs what she promised. Charges misplaced on account and never got refund. Unethical.

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★ 5

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★ 5

Clean dependable and a great addition to the neighborhood

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★ 5

Nice club, good people here.

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★ 5

Excellent Gym.. very clean.. people so nice.

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★ 1

They have more broken ellipticals than working ones, and not a single out of order sign.

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★ 5

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★ 1

The staff were so horrible I canceled my membership. Been a member for years. Just drove and joined blink. Unreal!!

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★ 5

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★ 5

Clean facility, friendly and helpful staff, and plenty of cardio machines! I was a member of Lucille Roberts for over 20 years and switching over to Planet Fitness was the best decision I ever made!

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★ 4

No parking

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★ 4

I enjoy my workouts at PF because the staff is friendly and welcoming, and the facility is well maintained. The equipment selection is comprehensive and other members seem friendly and respectful.

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★ 5

I love Planet Fitness

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★ 5

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★ 1

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★ 5

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★ 5

Lots of room and update. Does get full with kids at night.

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★ 5

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★ 4

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★ 5

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★ 1

Management needs to maintain your machine. Yesterday one guy near killed by the pull up bar which fell on to his head.
Too many complains, bad reviews, and they still not care. All they do just wiping the dust. FIX MACHINE FIRST

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★ 4

Buen lugar para hacer ejercicio, falta lugar para parquear, lo demas esta muy bien.

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★ 5

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★ 5

It’s a really nice gym that has a lot of very good amenities for post workouts. The gym gives a very good vibe when it comes to getting a workout in general.

My only little pet peeve was the payment systems. For some reason I had to add my bank account and my credit card number for payments but instead of using my credit card for payments it took money for my bank account, which is a very weird policy that planet fitness has. Because of the policy I had to cancel and terminate my membership, which was very sad and hurtful towards me given that I liked everything for the most part about planet fitness.

Either way, I love the gym and the vibe within the gym itself .

Source: Google

★ 5

Very spacious. Favorite part is that it is very clean/sanitized !
Friendly staff.
And the room for Black card members is very nice too.

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★ 1

Went to check out this place last summer. Place looks clean, gonna check this out. I keep you posted. I revisited and experience was not good so it's gonna be a hard pass, the black manager, I'm assuming, needs to learn good salesmanship and a good eye for potential customers.

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★ 3

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★ 5

Great teamwork, very good people are working there, the gym is very clean! Thank you!

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★ 1

How come the employees at the front desk aren’t allowed to sit down ? Why is there no seats or even a bench ? These employees come to work with a great attitude and little pay . Standing and leaning all day everyday for no reason is unhealthy and stressful on your lower body .

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★ 3

Hi, just letting you know it’s the 3rd day this machine is without its weight hook.

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★ 5

Great location! Tons of new equipment!

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★ 3

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★ 4

Clean, spacious, convenient and friendly. They could use a few more machines and maybe give each person a max time per machine so there's no backup of those waiting.

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★ 5

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★ 3

Not enough lockers. There are just too many people in the evening and usually you cannot find any available locker.

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★ 1

it’s so crowded your lucky if you get to workout any muscles

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★ 5

Great gym. Great price for membership. Lots of equipment and friendly staff

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★ 5

Very Clean and very neat

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★ 5

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★ 5

Fix the stair climber machines. I will change my rating to 5 stars when they are fixed. Ridiculous that only half of them are working

UPDATE: they are working :)

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★ 5

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★ 1

Great gym besides the staff who were just straight up had their pants sagging low enough to where I could see their ass and they kept ignoring me

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★ 2

Not great, not many machines to choose from. Men cluster around one machine and can’t use much. I cancelled my membership

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★ 3

Water fountains and refill station was down, felt scammed that front desk still had the nerve to charge for water. The cost of the water is trivial, but the dismissive attitude is what set this experience apart as highly negative

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★ 5

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★ 5

I like that there is a new equipment for me to use and the Staff are very nice, and helpful. It is a clean gym also they did a great job working hard.

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★ 5

I love this gym very clean machines always working the massage beds always my favorite and the staff is very please also very very clean place

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★ 5

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★ 5

I had a great time working out at Planet Fitness Forest Hills early Saturday afternoon. It was my first time there.

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★ 5

The best!

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★ 5

👍

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★ 1

Es una estafa,no vallan me están cobrando una membresía la cual no uso pq no voy al gym.y cuando hicieron el contrato no dijeron eso y también nos trataron mal pq no hablamos inglés

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★ 4

La máquina de tríceps ya va para dos meses dañada y no solucionan el problema, después de eso todo está muy bien

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★ 5

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★ 4

Much cleaner and spacious than the reviews claim. Wish there was a scale to weigh myself

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★ 5

Muy buen lugar para hacer ejercicio

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★ 5

Comfortable, Team Profesional and Friendly. 🏋🚴‍♀️

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★ 5

It’s a good gym. Excellent value, very clean. And well-maintained.

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★ 4

A great and convenient gym. Has all the equipment you need. It does get pretty busy at times but overall you can get a machine. My only issue is when it is busy there aren’t enough lockers in the changing/bathrooms.

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★ 5

Planet Fitness de Forest Hills muy limpio, ordenado, suficientes pesas y máquinas.

Últimamente están dejando las máquinas dañadas por mucho tiempo, por ejemplo: la máquina de tríceps está dañada hace más de 1 mes.

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★ 5

Good GYM. Good equipment.
Compared to other GYM's the equipment and machines are plenty.
Other GYMs charge way more for way less.

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★ 1

Возможно вы не знаете, но нужно уделять внимание посетителям. Хотели узнать стоимость абонемента и правила посещения... но полный игнор! Никто даже не оторвался от телефонов, чтоб поздороваться...
Не считаю нужным, даже переводить этот текст

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★ 5

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★ 5

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★ 4

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★ 1

I recently had an unpleasant experience at this location that I feel needs to be addressed.

As I was exiting the elevator, a female staff member was blocking the door, which took me by surprise. I was clearly trying to leave, but instead of stepping aside, she kept saying “excuse me” in a way that felt confrontational and stared at me with an attitude.

As a customer, I come to Planet Fitness expecting to enjoy my time and feel welcomed, but this interaction was unprofessional and made me uncomfortable. I hope the management takes the time to educate their staff on treating customers with respect and courtesy. A gym should be a positive and friendly environment, and I believe this is an area that can be improved.

Thank you, and I hope to have a better experience moving forward.

Source: Google

★ 5

Clean, spacious and convenient location with great customer service and modern equipment to work out with.

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★ 4

Staff is really cool, gym is surprisingly pretty clean.

Only pinch is that some machines are down semi-frequently, though the most important ones (and free weights) are always ready to go.

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★ 4

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★ 3

incredibly empty in the morning (except weekends). way too small otherwise. it gets the job done, but it’s just not the same feeling as being able to take ur time bc yk there are more open machines. no. everyone is waiting to pounce on ur machine, if u go after 3. oh but i loooove the hydro massager 10/10 couldn’t live without it.

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★ 5

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★ 5

Great gym in NC

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★ 4

Nice

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★ 4

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★ 5

I love this planet fitness, unfortunately my location was closed due to new equipment being loaded and renovated. So I had the pleasure of traveling all the way out to forest hills location. , great workout machines and lots of equipment. The locker room could be a bit bigger . But overall it’s clean , and the staff has create customer service. I’m definitely going back to this location.

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★ 5

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★ 5

Always have clean restrooms and showers. Associates are kind and in great spirits.

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★ 5

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★ 5

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★ 5

Friendly staff. Open space to work out in.

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★ 4

Efficient

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★ 5

Muy bueno

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★ 5

Great facility with a load of equipment! I appreciate this PF has free weights that go up to 75 lbs. when my other one before I moved only went up to 60 lbs! Highly recommend!

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★ 3

Would be 5 stars if they opened 24 hours again. Hate the new hours

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★ 5

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★ 1

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★ 5

The gym is close to my workplace. If I get 8 hours of sleep, I can come here to work out and then go to my company for work

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★ 5

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★ 5

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★ 5

Excelente para entrenarv

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★ 5

This place is awesome. It's so clean the staff members are down-to-earth. Everybody looks like they're having a good time. Working out really a fantastic atmosphere.

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★ 1

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★ 1

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★ 5

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★ 2

Not much free weights and some machines are usually broken but you get what you pay for

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★ 2

While the manager Bria and a couple of the staff are a very down-to-earth, approachable ensemble, the gym itself has recently become increasingly lacking in enforcement of protocols concerning appropriate gym behavior, considerations and courtesies.

Because of the manner in which some of the guests use space with no consideration for the elderly especially, this gym location can at times be an unsafe obstacle course. Unfortunately, the gym staff cannot keep up with the goings on at this location.

Moreover, some of the youths at the gym are defensive and snotty when politely asked about other options concerning where they situate moveable benches and weights (spread out to narrow the pathway). For many at this gym, it is a free-for-all where some people wear tank tops, sweating on equipment without cleaning/sanitizing (with many available spray bottles and paper towels to clean the devices in place throughout this location).

Many people spend considerable time on their weight-training machines, using their phones longer while seated than working out. Such circumstances leave more conscientious guests in a place of being singled-out as “bothersome” should they reach out to the young employees, some of whom will never look you in the face or greet you.

Often this is a facility where one cannot count on any given day if one’s workout will go smoothly, in a timely manner, and efficiently or or if one must wait around for machines that are high in demand because there is only one such device.

While several of the staff have lovely, helpful dispositions, some do not, thereby making this particular location proof that the great pricing has everything to do with the saying, “You get what you pay for.” Certainly, if you’re determined to get a great workout and are not in a hurry, this franchise is still a great value until further notice.

If you’re accustomed to a more upscale gym where manners and behaviors of patrons are in order and you are not concerned about your gym budget, this is not an ideal place for a workout you can count on each time you go—especially one that is without people who lack gym manners.

If one attempts to courteously address something directly to a fellow guest concerning weights being in the way or the idea that a guest is monopolizing two machines simultaneously during a busy time—while spending considerable time on one’s Smart phone, one must be prepared to expect that some of the younger guests especially can be aggressive and disrespectful. Bria, this location’s manager, does what she can to within reason and has even in my presence banned a very volatile, hostile guest whose behavior warranted having the police contacted.

So, unless you’re one to ignore the mixed bag of apples at this gym, it can have disappointing, frustrating days. Certainly, if one is determined to get in a great workout—regardless of the many variables at this gym, your workout will happen.

Still, I recommend chanting a Buddhist mantra at home prior to your workout at this gym.

Source: Google

★ 1

Nonexistent customer service. Management is not only incompetent and dishonest, but it appears that they're specifically trained to provide the worst service possible and regurgitate the word "policy" over and over again to the point where it has no meaning. I had to hear the same sentence for 20 minutes straight until I got tired and walked out the door. They'll keep your bank info on a sticky note right on the table for everyone to see or grab. They do not care about you as a customer at all and would rather scam fees out of you than respect your business. Never again.

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★ 5

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★ 5

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★ 5

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★ 2

Not enough machines at all, and kids think they own the few ones available. I just wanna spend 1h training and get back to work, but the lack of machines, and kids spending 10, 15min on them, it’s impossible to do a complete daily training. But there’s no other option in the neighborhood. I wish Blink fitness also comes to Forest Hills. It’s way better than Planet Fitness

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★ 1

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★ 2

Overall experience at first was good. Gym is specious and always clean, machines looked and felt new.
The gym has lots of potential, but I agree with other comments out there going over poor customer service. I understand the lack of experience could limit an employee to come up with proper solutions, it might take few instances to fix a problem - but you could see if an employee is willing to help. However you can also see when a person talks down to you with an authoritative almost aggressive tone. The membership I had was for my son, I was alerted to fix a billing issue and I attended to it in person on 9/14/24 or 9/15/24, a young man with just a week at the gym assisted me and even though he didn't have all answers he was able to figure it out and was polite.
I was under the impression all was fixed until three days later the problem came up again, this time my son reached out to me and I got to speak to a Brienne over my son's phone.
Now, all I can say is that the possible conversation turned quickly to an argument. If the owner of the gym reads this, you could kindly reach out to me and I can certainly elaborate on the details of my interaction with Brienne. I have reached other planet fitness clubs to try to understand where the breakdown was. I can say the following, other managers from other planet fitness in NY agree Brienne's behavior was unacceptable specially since she is your Gym's GM.

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★ 5

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★ 5

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★ 5

Really enjoyed the experience in comparison to my other gym

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★ 5

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★ 5

Great staff and equipment.

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★ 5

State of the art, beautiful equipment. The user has many options, I didn't want to go home! I wanted to keep exercising.

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★ 5

Bellissimo

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★ 1

Very Disgusting Customer Service!!! Dear Owner please teach your front-desk ladies how to speak to the clients! They have no right to yell Very rude and doesn’t do their job properly, they should know customers service requires respect, and it should be their first priority at the job. Never coming back here again. I wish if I could put 0 star.

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★ 4

Nice clean basement gym. Needs more smith machines.

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★ 2

I used the day pass before signing up for the membership. I was charged 20 bucks for the trial day pass. The gym was fully packed by tons of tons kids and no room or weight available to others. I heard there is some sort of free program for kids. Changed my mind. I'd prefer to go to a different gym in a farther location.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

It's my favorite workout place. Just started going there. It's clean and I like it

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★ 3

Good loc and space however overcrowded now a-days and pls bring back the 24/5 hours. Been here since opening. 24/5 is very helpful

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★ 5

It is near where I live. The place is well maintained!

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★ 5

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★ 5

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★ 5

Good gym for the price. Had a few hiccups due to broken machines. Overall though it gets the job done.

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★ 5

Forest hills location is THE location to be at! The staff is just superb

Source: Google