★ 5

Had fun!

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★ 1

Told me my nike athletic slip on shoes (rated for squatting) are not safe for the gym and against policy. Asked me to leave. Physically asked for the policy explaining where it says that this is not allowed and she said I have to go ask the front desk. I showed her that these shoes are not coming off. I literally have to sit down and yank at them to get them off, and are considered shoes and not slippers. Worst planet fitness staff I’ve ever encountered. Avoid if you want a decent experience at a gym.

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★ 3

Edited from 5 to 3... The teenagers here on the weekend are not monitored at all.They run around playing on the equipment vs using it for intended purposes or sit on machines while playing on their phones for absurd amounts of time. Taking a rest between sets is one thing but doing 2 reps at a time and waiting 5 minutes in between while 7 people wait for that machine is a bit much.

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★ 4

This gym is a great example of proofing that the only reason that prevents people going to the gym is free parking

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★ 3

Meh. Place is always crowded, can't ever get a full workout in. There's schools nearby so there's that. Workers are chill tho.

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★ 1

I love this place, but their membership rules are absolutely ridiculous. I started with a Classic membership and upgraded to Black, being told my husband could come in as a guest anytime. Turns out he can’t come in unless I’m there—how is that not communicated upfront?

I asked to downgrade immediately so he could open his own Classic membership. They told me my membership was locked in a one-year contract. Wait—what? When you sign up new for Black, there’s no commitment, but if you upgrade, suddenly there is? The only other option was to pay a buyout fee.

So we were stuck for a year. When the new year came, I tried to downgrade right after being charged the annual fee, and they said I couldn’t unless I paid the $40 downgrade fee or bought out my membership. Ridiculous. I would have simply canceled before the annual fee hit and started fresh.

These fees feel like a trap. There’s no way out of this frustrating loop. Seriously—think carefully before signing up. Read the entire contract and check all commitments. These fees are clearly how they make money.

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★ 4

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★ 3

If your a gym rat, as I used to be, stay away. If you are going for a light workout and are not on a strict training schedule, then this place is for you. Powerhouse is 2 miles away if you are serious about weight training.

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★ 5

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★ 3

Place is clean. Staff is welcoming. However, they don't have any discounts for seniors like silver sneakers but, they do cater to the kids. Hmmm. Plenty of parking. I would like to see extended hours because of the kids during certain months. It's difficult to use the equipment.

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★ 2

Literally ALWAYS crowded. Too many kids crowding the machines. I never get to do any strength training. Gonna have to pass. I cancelled my membership because of this, not worth it!!

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★ 2

Extremely crowded even though the crowd meter shows 2/10. Almost all of the machines are taken on a Friday at 12:30. Biggest issue is with the kids & lack of gym etiquette. Staff should address. Strange, convoluted layout spanning three floors as well.

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★ 1

This place is horrible.. I canceled my sons membership and they still charged me for the month.. I have been dealing with them since mid September to get a refund and the lady at the front counter keeps telling the me same story about speaking to her manager..the “manger” never called me or anything.. quick to take the money but to refund u it’s impossible.. never again will I deal with this place..

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★ 5

Very big gym and various equipments for young and older people.

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★ 5

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★ 5

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★ 1

I have repeatedly written to this location, as well as headquarters to cancel my membership, they have continued to charge me for 7 months. Would rate negative stars if the option were available

Update- the are still attempting to charge me. Even after speaking with the club, sending multiple emails to cancel as they suggested as the way to do so. And after verbally confirming it would be cancelled, they refuse to send anything back to confirm so they can continue trying to charge. Corporate has done nothing, customer service has done nothing, the club has done nothing.

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★ 5

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★ 2

Multiple Treadmills out of service. All of the treadmills were Being used. The busy scale said a little busy it was elbow to Elbow at 8:30 at night. It was extremely busy not a little busy. Upstairs and downstairs machines were being used people waiting. It was unbelievably busy, which is OK and good but show it on the scale I would not have showed up.

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★ 1

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★ 4

Mostly good in many ways ,but this machine has been out of order for more than a month (probably since Aug 2025)

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★ 2

You literally have to wait 10-15 minutes at minimum for each machine. It’s always packed with young kids which come in groups. They should have certain hours for free high schoolers.

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★ 5

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★ 1

Long waits for certain equipment because people take elongated breaks to sit on their phones. A few broken machines, too.

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★ 3

overall what you get for your money it's OK. However that being said in the summertime you cant go past 6pm, there are so many people Most machines you wait and wait. People hog the machines downstairs that's supposed to have a time limit. Nobody enforces those rules. One month they charged me twice and I couldn't fight it so I just let it go they charged me a penalty fee more that was higher than the actual monthly fee. The worst are the summer evenings the AC does not work well and it is very Hot. If you complain they say that its the windows attracting the sun. Maybe they should move the cardio machines a.k.a. treadmills to where there aren't any windows

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★ 5

Buen lugar

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★ 1

"You get what you pay for" - some members have no care in the world on using machines in a timely manner, if you want to join a gym as a beginner, this is the place to go, otherwise, don't waste your money. For the advance gym goer, this location lacks machines types as well as space, good luck!

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★ 1

This place is so crowded and hot that you can barely do anything and it’s so stressful

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★ 1

Its a nice place to work out i just wish they didnt let so many kids enter the GYM but thats just a personal opinion staff is super friendly !!! This is a two year update !! — they let a lot more kids in now , they are just on their phones and destroy the equipment even few weeks ago a fight broke in because some kids were horse playing im going to have to drop the starts its the only planet fitness i see that has this issue i know prefer to go to the one in hicksville

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★ 5

It’s a nice gym which downstairs is a bit of a maze (lol). Very different setup to the Planet Fitness I usually go to, but I liked it and it was an enjoyable experience! Also, just a comment on the receptionist; she was helpful and very polite. Thank you!!

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★ 5

Professional, friendly and serious

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★ 2

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★ 5

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★ 1

Deceptive membership of this commercial gym

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★ 1

TOO CROWDED!!!
It's nice that the gym let's H.S. kids in for free but there's just too many of them. Maybe better to set a time for them. Not fair for PAYING customers.

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★ 4

Karen at the front desk, but gains r huge.

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★ 1

Rules should be enforced every time not only when the “big boss” is in the building.

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★ 5

Limpio , con buen aroma , tranquilo personas respetuosas

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★ 4

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★ 4

Great value, needs more dumbbells.

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★ 2

Too many people and not enough equipment.
The student summer membership is terrible. It makes the gym more crowded, and most of the teens just come to hang out and talk instead of actually using the equipment and they don’t let others use it either. The logistics are awful, and no one is managing machine usage.

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★ 1

Joined this gym when it opened about 2 years and excited to have a place nearby. But it’s been so poorly managed this past year and keeps getting worse. The weights are all out of order & not even the staff try to reorganize throughout the day. The crowds are so awful and most are minors that don’t take care of the equipment. Half the equipment is broken because of this or goes “missing”. But recently it’s been the leaks everywhere. When you have to turn off some of the equipment due to the leaks there some serious mismanagement occurring. The annual fees are supposed to pay for these things aren’t they???
Really unsure if I’ll be doing another year let alone another month.

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★ 5

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★ 1

Management at this gym needs to have better standards for maintaining a comfortable workout environment for the community.

There is a member who regularly comes here around mid-morning/afternoon, and their body odor is so overwhelmingly bad that it genuinely affects everyone’s ability to use the equipment nearby. It’s a strong, sour, almost moldy smell that travels with them from station to station, making large parts of the gym practically unusable during that time.

This isn’t just a one-time issue—it’s a daily problem, and it’s clearly not going unnoticed. Another reviewer mentioned trying to bring this up, only to be scolded by management instead of the situation being addressed professionally. That’s extremely disappointing.

Hygiene policies are essential and exists for a reason. It should be everyone's responsibility as a part of the community to upkeep the standards. No one should have to leave a gym early or avoid certain times just to escape one person’s avoidable lack of hygiene.

This gym is attractive to many because of its affordability and accessibility. If management continues to ignore this issue or respond with a lack of intentional effort, they risk losing members who actually care about maintaining a healthy community. Fitness centers are places that promote good health and good hygiene is fundamental. I really hope that the management decides to take action soon before people just think that this is okay.

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★ 1

If I could give it a zero I would give it to them in the summer. It's horrible to train with those kids who get free after the fact, and one who does pay has to wait longer than normal. In addition, the machines remain damaged and days go by and no one comes to fix them.

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★ 2

There are too many people and no equipment is idle.

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★ 3

I only have one complaint, the women’s bathroom always smells like dead fish it’s incredible how women don’t have personal hygiene or I don’t know but the smell stays impregnated in the place I’m going 4 months ago and there wasn’t a single day that that smell hasn’t gone

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★ 5

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★ 2

Very unhappy with the crowds.. (dear management..the crowd meter is not helpful so dont even) no matter the day or time. You have tons of reviews on the crowds, specifically all the school kids in packs. Its time to do somwthing. They need to limit the number of free students in the summer too. These kids just come to hang out and while I appreciate that it's a good pastime for youngsters.. its not good for those of us paying almost 40$ a month who are unable to use equipment. Its almost impossible to get a treadmill or stair master any time. What am I really able to do in an hour, not much. Not to mention, the students that just spilled water everywhere trying to fill their bottles and then just laughed and walked away. One more thing, the dust is wild. This can't be healthy.

To end on a nice note.. the people in the front are nice. The machines work and the location is great.

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★ 2

This gym should be 24 hours because it is always full

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★ 5

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★ 5

this place is amazing!!!...3 floors of fun...i really enjoyed my 1st visit to this new location!...keep up the good work fresh meadows team!!!...i'll see y'all again soon👍 #impfaf...

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★ 4

Could one more PEC FLY-REAR DELT be added? Everyone here has to wait in line for a long time before they can use this equipment.

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★ 5

My first time coming to this gym with 3 floors and they offer so many different kinds of workout machines including bench presses. When I stepped in, It looked very new and clean. Staff are very friendly and it gets very crowded. There's also a free summer pass, I recommend this place!

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★ 5

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★ 4

YO PLEASE ADD T BAR AND MORE PEC DECM MACHINES

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★ 5

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★ 5

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★ 1

I’ve been a member for six months and realized this gym is always packed. I have to wait forever just to use the equipment. They constantly run out of toilet paper and hand soap, and the machines are broken and never get fixed. Worst of all, the staff are rude, unfriendly, and never smile—they just glare at you like you owe them money. I finally canceled my membership today. No regrets

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★ 1

This is the most uncomfortable gym to work out in ... there is no air by the cardio machines ... u feel the heat as soon as u walk into the bldg... whats up with that?? I'm surprised no one has fainted from heat exhaustion ... get it together PF.

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★ 5

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★ 1

Complaining on Bianca worker, very rude, arrogant, unprofessional, she crew unfriendly environment, I’m like customer of the planet fitness absolutely don’t feel safe , respectfully and friendly policy, so she was very arrogant, talk with me rude and arrogant, which is inappropriate absolutely, it looks very disgusting for customer service that type of business especially, if she so hates peoples she needs do not work in this field, and now she presents the company Planet fitness, which announced about opposite corporation policy. Please , make sure that it never gonna happen again (fresh Meadows location queens on 190 St

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★ 4

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★ 2

This gym would be very nice if you could use it. After walking in a couple times and being unable to actually work out except a lone sad 10lb weight I left. Please don't say "use the app" because it is often wrong, you can't get any workout in--forget about it. It is so cramped and anxiety inducing, everyone is on top of each other. They should limit the teens to certain hours. We are joining another gym.

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★ 1

Staff has bad attitudes water was leaking on the floor

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★ 1

Pay 10 dollars more and go elsewhere, not worth your money

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★ 3

This a no frill gym. The place is cold in the winter and hot in summer

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★ 3

Great location for this gym. Lots of parking. However, a very crowded gym (probably more than a thousand members) and with the High School Summer Pass, it is even more crowded at this time. Gym capacity is exceeded many times. Machines are not available and many of the young people occupy the machines and sit there busy with their phones and totally oblivious to those waiting to use the machines. Management should reconsider the High School Summer Pass.

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★ 5

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★ 5

It is obviously one of your more upscale locations I like the location the up to date maintenance of the branch the atmosphere and the other types of members there

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★ 5

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★ 5

cool friendly environment. good place to work out. reasonable monthly deal.

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★ 5

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★ 1

Too crowded. Can’t use this gym with expectations for any specific workout. It will take you 2 hours to finish a 45 minute workout because every machine requires a 5-10 minute wait.

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★ 1

You can clearly see they have no workers to clean the gym , the showers are absolutely disgusting with the soap never restocked they need to hire people to clean asap…..

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★ 3

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★ 1

Membership are due each 15, today is Tuesday 20 and I wanted to cancel my membership because I’ll be having a surgery and I can’t go anymore. “According to the NEW POLICY” if you cancel your membership today, you can’t come anymore. So I paid $35 dollars for 5 days?? Are u kidding me ? I was supposed to have my membership till June 15th!!

Also, I don’t recommend this place, I know it has good reviews and it’s “cheap” and clean, but every time is SO CROWDED! You waist your time waiting for machines. It the app says it’s not crowded, IT WILL BE CROWDED. I didn’t even do my workout today. I’m so pissed off

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★ 5

I just love the place

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★ 1

Please teach your employees not to spray chemicals next to someone when they are doing cardio the spray is strong and irritated my lungs very poor customer service yes I understand you try keep a clean facility but have some consideration for customers breathing deeply when doing cardio

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★ 5

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★ 5

Spacious, airy place with lots of machines. Especially I love the hydro massage bed!

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★ 5

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★ 4

Ok, Gym. Very crowded. The staff was nice and accommodating. Locker rooms could have been cleaner

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★ 5

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★ 1

This is the only gym in the area, so it’s always crowded. While it stays busy, most of the high-demand equipment is either broken or unavailable. The few machines that do work are often occupied by groups of teens who are more focused on their phones than actually working out. The atmosphere can be loud and rowdy, making it difficult to have a productive session.

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★ 5

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★ 5

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★ 5

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★ 3

The set up takes a moment to figure out. Would love more weights downstairs and for the AC to work in the upstairs cardio section, it gets super hot up there, and to not have any airflow at all makes it feel disgusting even at 5am in the morning.

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★ 2

Ok here goes... I had high hopes for this location. I've gone to multiple locations on long island for 3 years (as someomes guest), but since I live close by, I decided to join this location myself. So let's go....
Pros: lots of machines, friendly staff, great parking, clean
Cons: hot as balllllls!! No fans and doesn't seem to have AC. THEY HAD ONE OF THOSE PLASTIC BOX FANS YOU BUY AT LIKE THE DOLLAR STORE TO COOL OFF THE CARDIO AREA 🤔 no tvs. Overcrowded with the machines on top of eachother. When I joined i asked where the "30 minute circuit room" was and they didn't know what that even was.(i found it downstairs after like my 5th time there)
I hate leaving "bad" reviews, and I'm only writing this in hopes that, as a new location, they may make improvements. I will continue to go to both this location as well as my preferred long island locations.
Pleaseeee atleast fix the AC issue.🙏

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★ 3

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★ 4

The facility is clean, 90% of the machines work, and the staff is knowledgeable and capable. I completely understand why the place is always packed with people - when you have a good gym people want to be there.

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★ 5

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★ 1

I could never understand working out then the lady coming with the vacuum vacuuming the equipment while you are working out on it this happened like three time three different machines in one day it’s kind of aggravating it’s also a hazard someone could trip and fall

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★ 5

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★ 5

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★ 2

This is an Amateur hour gym. Joined this gym when it opened then rejoined this year and all I can say is the quality really went down hill. Sad to see because this area deserves a decent gym. I don’t know if the people who used to clean the gym quit but it’s really so gross. Makes me not even wanna go here anymore. On top of that you’ll have some school kids trying to fight you for the machine. People set up camp on the smith machines. Smallll gym it used to be better until all of queens joined. Hate that turn into the locker room you'll always bump into someone. I much rather work out down stairs. Upstairs is a zoo always packed. The boys think they have privilege over the machines especially the school children that go here in gangs. Meanwhile I’m lifting double the amount as them. Not a gym for body building not enough plates way to many rest in between sets waiting for machines. If your serious about the gym it’s better to go to la fitness because push fitness union is even worst than this too. This gym is just good because it’s convenient but good luck if you go there after 5 pm. Good gym for arms or cardio thank god they got a hack squat machine that was a major benefit. Cardio section is pretty big too when it’s not that busy.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

the only gym as i know that has Parking lot in town

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★ 5

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★ 5

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★ 5

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★ 5

Great little club for a quick workout. Very very clean! Would highly recommend

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★ 1

Over crowded most of the day on all days, waste a lot of time waiting for machines esp. treadmills. Will be joining another gym.

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★ 4

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★ 5

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★ 5

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★ 4

One of my favorite locations. Parking is always available for free. If you need a meal afterwards, you can go to Hooters for your iron or the Poke spot for your protein. The only downside, is the High School kids. The schools should have an after school program at their gym or something. Use your app to determine the crowd level. I recommend during school hours and towards closing time (past the kids curfews).

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★ 5

Great location. Great area. Great customer service. Very crowded though, but i expect that because people like it there. Not enough lockers overall though.

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★ 5

I'm BEYOND! BEYOND! IMPRESSED!
I have a black card membership ai I'm working out in many different planet fitness clubs
Most are really good I have to say
But out of the 50 or so different ones I've been in over the yrs (I'm in sales in the 5 boros)
This club has the most high-tech and latest machines and in abundance no one waits,extremely clean,and the staff was very helpful and engaging,
Tanning they have machines I've seen in the city,
I'd easily give them an 11 with 10 being the top score, wished I lived closer

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★ 5

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★ 5

Great Environment

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★ 5

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★ 5

Over all.akay

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★ 5

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★ 5

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★ 4

Sometimes might be so crowded especially in summer break

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★ 4

Nice facility. Seems to be getting over crowded lately. You have to wait at nearly all the machines.

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★ 1

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★ 5

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★ 5

Great location easy parking

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★ 1

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★ 5

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★ 5

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★ 4

Good gym, often packed especially in the evening. Water fountain often is out of order, but there are two.

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★ 5

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★ 5

So clean and organized the staff is so helpful

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★ 5

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★ 5

I was very satisfied with planet fitness customer service.

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★ 5

My favorite fitness club

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★ 4

Overall good experience with the facility and equipments. Except usually it is very crowded during pick hours.

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★ 5

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★ 4

Best gym in Queens

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★ 4

Bathrooms could be cleaner. Overall, good facility.

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★ 5

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★ 5

Please feel free to join pf

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★ 3

I've been here for nearly a year so far. Now I'm really understanding the backlash on Free gym use for high school students. It's really an issue that PF doesn't seem to care about at all.

In the fall, winter and spring the gym provides a great value. You can quickly do your workouts and head out in a timely manner. Locker rooms are clean for the most part. People are just efficient with the machines and clean up after themselves.

In the summer, it's an entirely different story. High schoolers use this gym a place to hang out and kill time more than a place to workout. Hogging machines. Barely working out. Messy locker rooms. Lack of gym etiquette with messy machines with bars and dumbbells all over the floor and not put back. Overly crowded in nearly every hour of the day. Noticed more frequent broken machines as well.

I still haven't found the "right" time to workout in the summer days trying to avoid this.
In the fall, winter, spring: 4.5/5.
In the summer 0/5.

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★ 5

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★ 4

The workout equipment allows you to use the free weights and the exercise machines to obtain the full body workout to start the day.

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★ 2

Quality went down hill like crazy. Always packed.

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★ 5

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★ 5

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★ 1

Joined a few months ago after a customer at work convinced me to join. He always sung its praises and I joined him for a guest visit on a LATE MORNING/AFTERNOON. There was a decent crowd and I liked the newish facilities. It's definitely a liberal culture ("judgement free zone"; no "lunking") and a beginner's gym, but I liked the price and facilities, so I went all the way and bought a full year black card membership ($340)

Tonight I am livid with regret. Due to work I can only workout in the evenings and this place is horribly packed each and every time. Some people don't practice respectful hygiene so you have to smell their BO. Might be cultural or something. This is a low-end, goofy crowd beginner's gym and I should have known better not to join. Asked for a refund, or even transferring remaining membership as a gift to someone else, staff told me nope not possible. Going to use this mess of a gym as an occasional place to take my wife (free guest pass! I'll give them that), or a treadmill spot at best. The cute perks like massage chairs are not worth it.

Do yourself a favor, look into somewhere serious like Powerhouse or Push before considering PF. You get what you pay for.

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★ 5

Clean and great customer service.

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★ 5

knowledgeable staff

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★ 5

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★ 1

Aside from the fact that equipment is always broken, literally none of the rules of the gym are ever enforced. You wanna text the entire time instead of working out. This is the gym for you. Want to destroy equipment by using it improperly and slamming it. The gym for you.

But the most insane thing I've seen was two dogs running around in the free weights area today. They are not service animals, and they were disrupting people working out. Not only is this not safe I can't even imagine the potential liability issues having two large dogs in the gym can bring. Completely unacceptable. Nothing was done about it either. Gym is a joke.

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★ 3

I have a Porsche is it safe to park cars in the big parking lot ? Any comments will be appreciated. Thanks

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★ 5

The hours are fantastic. The staff is friendly. It’s always clean. The massage room after a workout is the best

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★ 5

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★ 5

Me encantó

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★ 5

Very Good and clean and love the new treadmills.

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★ 4

I recently joined this club and I am enjoying it so far. The machines are well kept and the gym is pretty clean. They have a nice variety of machines and they have a good quantity of each machine. The only thing I don't really like is that it is pretty crowded but that is understandable being that we are right by a university and multiple other schools. The front desk staff is also very friendly.

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★ 4

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★ 5

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★ 3

They have nice equipment but it’s way to crowded

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★ 5

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★ 5

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★ 3

Even though the staff is friendly and the gym is spacious, my only complaint is how people hog the machines. They sit on their phones and take forever to finish a workout. Either that or, people will “reserve” a station by leaving their belongs there and then going to another station. The staff should really monitor that as it’s been an issue every time I come here

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★ 2

I mean the prices are fair, but that's the extent of positive things I can say. If you have a specific routine with specific machines in mind, you can forget it, it's way too crowded. And most nights I found that even with extreme flexibility in my routine I still couldn't get to most of the machines (or even free weights) that I wanted. Way too crowded for weightlifting. Perhaps it's a good place for cardio, but that wasn't my goal.

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★ 4

Good but crowed

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★ 5

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★ 5

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★ 5

Es muy bueno siempre ahí máquina desocupada no ahí que pelear con nadie

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★ 5

It is my time for my self and to keep healthy working out makes my day better and I feel great.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Hi, can you please be more strict with your rules, please? I understand that the use of shoes and clothing goes with the style and personality of each person but allowing customers to use their electronic cigarette is an excess. Thanks

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★ 2

Still the same young kids or young adults that have no clue about the fitness industry Two levels down stairs is better than the upstairs even though there is more equipment up stairs but the equipment is so close to each other. Members that camp out on stations and don't let anyone work in knowing that it crowded up there. This one idiot actually told me she had ten more sets to perform.not even Arnold Mr Olympia did ten sets on one movement. The only thing good about this location is the parking lot 🤬👎👎

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★ 1

There’s a man at this gym who always smells terrible. An Asian gentleman politely told him that he has an odor problem and that it’s unbearable for everyone. However, the man got offended, insulted him, and it was clear he has some mental issues. The staff member in charge at the time came up and yelled at all of us for mentioning it.

It’s torture to work out at this gym because we have to put up with the terrible smell, and if it bothers you, the staff will shout at you instead of addressing the issue.

Additionally, the water from the sink is always boiling hot. Several people have burned their hands, but nobody seems to care. If you complain, they just yell at you and tell you to go to another gym.

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★ 5

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★ 5

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★ 5

A large atmosphere with plenty of equipment to use. Friendly staff & people.

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★ 5

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★ 5

Nice people. Very respectful staff
Location and parking is very good
Machines are well kept clean and functional
My only concern is the stretching area it’s too crowded.

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★ 5

Customer service pay attention to detail - Friendly staff /- have experienced the 24 hour locations.

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★ 5

Everybody here is so nice and helpful. Truly the best gym ive been to so far.

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★ 5

Love this gym close to home everyone is really nice workers and managers thank you for your service. Gym is nice and clean. Love being a black card member.

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★ 4

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★ 5

Immaculate, spacious planet fitness 💪 👌

Source: Google

★ 4

Great atmosphere.. It can get crowded at times.. The staff is great.. clean most times.. Ppl do hog the bench area but you still do ya thing

Source: Google

★ 5

Source: Google

★ 3

I would love to go to this location only if it was less crowded.

Source: Google

★ 5

Source: Google

★ 4

Has most of the equipment, spacious area, can get crowded.

For the 30 minute express room, it doesn’t have the lying leg curl machine that I see at other planet fitness locations. Any reason why? Please add that in the near future!

Source: Google

★ 1

Weirdo employee went creeping around the showers went into the changing room I was using and the assistant manager Kayla was so unhelpful about the situation and they never have any management at this location plus it's over packed to begin with and I Can see I'm gonna get a smug response for this like everyone else did can't wait to see them flip this on me

Source: Google

★ 2

The Planet Fitness at Fresh Meadows is a clean, spacious facility, and the location itself is a positive experience. However, my interaction with the Manager, Britney, was extremely disappointing and unprofessional, which ultimately tarnished my experience.

On Thursday, September 26th, my fiancé and I approached Britney at the front desk to resolve an issue with a secondary payment method that had expired. We had already addressed this matter with our home gym, but Britney’s response was dismissive and unprofessional. She repeatedly interrupted us, making it difficult to explain the situation, and escalated the encounter by stating, "I am noting on your account that you are a rude customer."

I understand that management deals with alot and that Britney was the only one there but it is not a excuse for rude and unacceptable customer service.

This type of interaction is completely unacceptable. Rather than the typical response of advising customers to contact management, I strongly urge Planet Fitness to prioritize retraining some of its managers on proper customer service and conflict resolution. This experience has made me consider canceling my membership and returning to my local gym, where I feel more respected.

To anyone considering this location, I would recommend either choosing another branch or avoiding interactions with Britney altogether to ensure a better experience.

Sincerely,
A Dissatisfied Customer

Source: Google

★ 5

Very clean, friendly and helpful staff, has enough cardio machines, usually short wait (if any) for weight lifting equipment, open seven days and good hours on the weekends, fantastic and motivating app

Source: Google

★ 4

This gym is good. But the only downside is how busy it gets.

I've tried going at various times, but no matter the day/hour, the smith machines are always taken. The benches are usually taken. And you really have to go in with the mindset of using whatever machine is available (otherwise you can spend 2hrs in there just waiting around for machines). Otherwise, its pretty clean and well maintained.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Big space, with lots of natural light and big windows. Brand new equipment, friendly and helpful and non-judgmental staff. There is an enormous parking lot with ample space for everyone. And the membership fees are very acceptable.

Source: Google

★ 4

Source: Google