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Gym Fitness center Spa Tanning salonAbout the Club
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
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Reviews
BOT 1
★ 1
There’s no Trainer or helping person in the whole gym to assist beginners. Staffs are not as helpful as they should be. Staffs always gossiping with each other. They don pay proper attention while a member is checking in. And the Locker room. Most of lockers are broken, hooks to lock up are broken almost 80% of the Locker
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Rayan Hussain
★ 5
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Innofishy
★ 1
2nd day in someone alrdy broke into my locker and stole my jacket and van clef bracelet
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Yessica Merino
★ 5
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Lonny DiTella
★ 4
It's planet fitness. Has everything you need to workout. More of the locations need laying down tanning beds. They all have the standing ones. Also the massage chairs should have longer sessions at hours where they aren't bust especially the 24 hour ones. Equipment is mostly new and I'm working condition. The crowd leaves you alone for the most part downstairs. Upstairs by the windows you got people looking in but it's cool. Staff is pleasant.
Source: Google
EE SS
★ 1
**2525 UPDATE**
NEW MACHINES, SAME PROBLEMS. THEIR TESTING OF THE CARDIO MACHINES IS "MAKING SURE THE LIGHTS COME ON" NEVER MIND THE FACT THAT THE RESISTIANCE ON MOST OF THEM HARDLY WORKS. SOME MEMBERS COME IN WITH THEIR OWN PERSONAL TRAINERS THAT STAKE CLAIM ON MULTIPLE MACHINES AND WOULD TRY AND INTIMIDATE PEOPLE FROM NOT USING IT. THE MANAGEMENT WOULD EMAIL YOU FOR HOW YOU FEEL ABOUT THE GYM AT THIS LOCATION AND WOULD BE DISMISSIVE ABOUT IT WHEN YOU LIST OFF ALL THE PROBLEMS. I CAN ONLY IMAGINE THEY'D MAKE IT HELL TO CANCEL IF I TRIED GIVEN HOW MANY TIMES I'VE GIVEN THEIR CUSTOMER SERVICE EXPERIENCE SURVEY A LOW SCORE.
ALTHOUGH THIS GYM HAS NO CONTROL OVER WHO JOINS, BUT THE CLIENTE HERE ARE JUST ABSOLUTELY THE WORST. THEY'LL TAKE A MACHINE, DO ONE SET AND SCROLL TIKTOK FOR ABOUT TWENTY MINUTES. I SWEAR I SEE MORE PEOPLE ON THEIR PHONES AT THIS GYM THAN ANYWHERE ELSE. THE OVERCROWDING IS THE WORST AFTER 12PM, TIME AND AGAIN I'VE ALWAYS SAID THEY NEED TO GO BACK TO 24 HOURS, THIS LOCATION IS NEAR A DENSE TRANSPORTATION HUB. THEY STILL NEED SOME MORE MODERNIZATIONS TO THIS GYM COMPARED TO THEIR NEWER FRESH MEADOW LOCATION. IF THERE WERE ANY OTHER GYMS WITHIN THE LOCATION OF THIS ONE OR NEAR ANY OTHER RELIABLE TRANSPORTATION, I'D GO TO IT.
**2024 UPDATE**
THIS PLACE IS STILL TRASH. MACHINES BROKEN, NOT ENOUGH STAFFING. STILL NOT 24/7 SO YOU GOT LOTS OF CROWDING AND THE WORST POSSIBLE CUSTOMERS THERE.
**2023 UPDATE**
GYM IS NO LONGER 24/7, GOOD LUCK CANCELLING YOUR MEMBERSHIP CAUSE THEY'LL KEEP BILLING YOU. THAT'S COMMON STORY YOU'LL HEAR WHEN EVER YOU COME TO CHECK IN.
Since the gym is no long 24/7 there's a massive overcrowding issue. The place feels more intimidating now because you got the hostile gym rats who hog machines for hours and even though you politely addressed with the other member they'll respond in threatening manner to point feels like you're better off calling the cops (Luckily 103rd is around the corner). You got the summer promo kids hogging the machines. The machines are all mostly fixed but they keep breaking because the gym rats and the high school kids want to make up other exercises on the machines. The management really doesn't care here, the staff don't care either because all the the paper dispenser would be empty and the disinfectant spray as well.
If you can go to Blink on Springfield and Hillside, they have a better parking situation too and a better class of other members too. This place turned into a hole, after the they got rid of the 24/7 hours, you got the IG influencers, roided up monsters, entitled karens and kens who feel they own every machine cause they can occupy two or more machines at once. I want people to read the history of how far down hill this gym has gone to avoid it at all cost till things improve.
**2022 UPDATE**
MANY MACHINES STILL MISSING PINS! EVERYTHING IS STILL THE SAME.
**UPDATE**
If I can grant this gym no stars I would. most of the machines have been vandalized, rusted or the pins are missing. It's perpetually filthy inside. The staff is inattentive to people walking in, so some random vagrant and sketchy people tend to just walk in without checking in. The water pressure for the fountains is ridiculously low, like you need to suck the fountain spout if you need water it's counter productive if you're trying to reduce waste because all it's doing is forcing people to buy the water bottles inside.
I don't appreciate the person here on google telling me to "talk to the manager" because if the manager doesn't know about this at this point they genuinely don't care and Planet Fitness corporate needs to be notified.
Source: Google
Gee walls
★ 5
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Erick Alberto Cerrato Garcia
★ 5
Mi segunda casa
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María Tavima
★ 5
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Lu Kang
★ 5
Gym is nice and the staff is friendly. Shoutout to Isaiah.
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Mahmodul Hasan Aunik
★ 4
Nice
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Marion Howell
★ 5
Clean, good machines, friendly staff, and not too crowded
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Enjai
★ 5
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Chelsea Sandoval
★ 1
I often enjoy visiting this location however on Tuesday morning around 11:27am I had an unpleasant experience with the two ladies at the front desk. The issue I was having was the staff member unwilligness to help. The two ladies were not helpful in any kind of way and they didn’t even attempt to assist me. And were unfriendly in the interaction. It made me feel uncomfortable and not want to come back to this location again.
Source: Google
IamKing
★ 5
Planet Fitness is not following the new "Click-to-Cancel" rule created by the Federal Trade Commission (FTC), which requires companies to make it as easy to cancel a subscription as it was to sign up. The rule was announced in October 2024 and is intended to combat deceptive practices surrounding recurring payments. Stop playing with peoples money/credit. Shut it Down!
Source: Google
Mary Kidwell
★ 5
Source: Google
iamibayat
★ 1
Mens lockers doesn’t clean at all. Even most of the locker hinges are broken. They don’t care fixing it. People also left the lockers locked all day but the authorities don’t take any action.
Source: Google
Chelsea Mason
★ 1
The current General Manager (Vanessa) at this location is truly as incompetent as she looks. Not only does she not take her job seriously, she also doesn't show any real interest for any member concerns. I thought Planet Fitness as a company heavily valued customer service. However, it is clear as day that the value of customer service does not apply to management here. In addition to the horrible effort towards direct support and assistance to many members such as myself, I have observed that this Club especially does not practice what they preach. You will walk past signs and constant reminders that all hold no weight when it comes to the maintenance of this location. For example, did you know that members are not permitted to leave their belongings in the lockers overnight. That would come to you as a surprise if you've ever visited this location as you will notice that some lockers are often occupied for months at a time despite the owners never having returned for them. This as a result, leaves a limited amount of lockers for people who genuinely want to use the gym on a day to day basis. This is unfair, and a far different experience compared to the Planet Fitness on Metropolitan who establish their policies and take them seriously. This avoids confusion amongst members, avoids unnecessary conflicts and penalties on our accounts, and so on. I truly hope that there will be an update in the area of management at this Jamaica Ave location, as I have many friends who frequent this location, this is the most convenient time and travel option as well. But clearly General Management can care less about the members and their needs at the moment, and it is super unfair as I put a lot of money aside towards this membership.
Source: Google
Neil
★ 5
All ways on point good atmosphere n clean facility. Excellent machines. Never over crowded.
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Almazor Dieunica
★ 5
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Abdulla All Noman
★ 5
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M Yasir
★ 1
It depends on what time you go there, sometimes it’s super clean and nice and the next thing you know there’s dookie on the floor at the men’s locker room….made me switch to blink fitness also got kicked out for wearing jeans…
Source: Google
Vanessa Ratcliff
★ 5
All around Groovy place to get your sweat on! Lots of variety! Great staff! I worked out for 6 hours because time flies when you’re having fun! All ages are encouraged to come and work out! I’m 53 and it is NEVER too late to start!
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July Hernandez
★ 5
The perfect way to start the
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Bernice Santigo
★ 4
Always clean.!! 👌🏾
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Edward Escobar
★ 5
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Ahmed Razin
★ 1
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Tyra Janae
★ 1
DO NOT GO TO THIS LOCATION!! I moved states and I’ve been trying to cancel my gym membership for over 2 WEEKS while they play on my phone saying that they were going to cancel it as long as I sent an email. At first they were acting like they didn’t even see my email but then they said they got it, was going to cancel my membership and call me back (I never got a call back). Well last night, 8/21/25 I get an email that they charged me TWICE for a membership I BEEN confirmed I wanted to cancel. So I call them again today and they’re saying they don’t give refunds, they have to speak with the GM and hung up on me with a nasty attitude. Once my partner got on the phone with them and had to get rude, they finally decided to cancel my membership with still NO REFUND! Mind u they took $51.38 out of my account. Save your time and your money when it comes to this location. Nobody in there wants to do their job and all they do is talk to one another! If I could give 0 stars I would! Now I have to go the extra mile to get my money back. The customer service in there is terrible and they don’t care when it comes to them charging you for a membership you don’t even want
Source: Google
Sue Garcia
★ 5
I honestly really like coming to the gym. The workers are always friendly. I actually had an issue today with my payment and the manager was so friendly to me was so helpful. I believe her name was Vanessa. She was so nice and I really appreciate her hospitality and being patient with me
Source: Google
Samantha Waters
★ 5
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shuvo mirza
★ 4
operation hours should be extended. it's tough to meet the time for the people who work late evening. otherwise everything good
Source: Google
Elbert Rivas
★ 1
Sooo disappointed !!! This is a recap of what's been going on this year 2025 , ok so they installed all this new equipment and the regulars where really happy to see the up grades , but here comes the summer and the kids can come in for free deal , not only 2 months later and a bunch of machines are destroyed, they sit on the machines playing with there phones while the regulars wait , this has been going on for a few years now and I'm truly thinking of changing gyms . Really sad cause I love this place I've been coming here for 3 years now but if I can't use the machines cause there broken then what's the use of coming ???
Source: Google
NAYELI RODRIGUEZ
★ 5
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Courtney Tello
★ 5
Great facility! especially great in the morning
Source: Google
Shefat Rahman
★ 1
I had a disappointing experience today. I finished my workout and left around 10:58 AM. A few minutes later, at 11:02 AM, I returned and asked if I could quickly use the bathroom. I explained that it would only take a moment, but I was still not allowed to use it, even after asking multiple times. I found this to be unhelpful and lacking in basic customer service.
Source: Google
Danielle Larkin
★ 5
Source: Google
SAKIB HOSSAIN
★ 5
Every equipment is very good
Source: Google
Kelli Vaughns
★ 1
Unprofessional and can tell there is no real management / oversight because I frequent other locations and the employees are completely different.
Have worked out at many gyms in different cities and states for years, but every time I come to this particular location, there is always staff, particularly this guy, that seems to make it a point to bother me although there are other people working out in the vicinity.
I actually stopped coming to this location for this reason because it makes me feel unsafe.
I run and shop in the area sometimes and will stop in sometimes for a quick workout, and don’t expect to be bothered as I am quiet, stay to myself, and just need to get in and out and want to
be left alone as I usually am on a break.
Not from the area, but discovering this kind of behavior and unprofessionalism seems to be on par with this particular community and surrounding area, unfortunately.
Maybe this is the way the community communicates, but it’s giving “creepy” and borderline harassment/bullying.
There is nothing wrong with being quiet and minding your own business.
I don’t seem to have this problem when I work out in Manhattan and other locations, so will probably just stick to those locations.
Source: Google
T M
★ 1
Almost every machine in here is broken. Terrible.
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Jobayer Hossain Chowdhury
★ 1
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London Dozier
★ 1
This place is horrible, it'is a free for all guys playing loud music off there speaker disturbing other people's work out ,staff allows guest to step all over the machine seating in turn it leaves the seating dirty and it is destroying the machine, most of the machines are broken, people stealing stuff out off the lockers room ,this place is HOOD not happy with this place ,if anything go in the good area to workout ,they allow the guest to treat the place like crap don't waste your money going here, THE SUMMER HERE IS HORRIBLE ITS A DAY CAMP FOR TEENS TO HANGOUT AT, YOU CAN'T GET TO USE THE MACHINES AND TEENS HANGING OUT EVERYWHERE, HELL WITH PAYING FOR SUMMER CAMP WHEN YOU CAN DROP YOUR KIDS OFF AT PLANET FITNESS FOR FREE, ,THIS IS A TERRIBLE IDEA FOR REAL PAYING MEMBERS,THE TEENS SHOULD HAVE A CERTAIN TIME WHEN THEY CAN COME FOR FREE ( LIKE BETWEEN 12 AND 2 BUT NO THEY ARE THERE ALL DAY HANGING OUT IN GROUPS WATCHING VIDEOS SITTING ON THE MACHINES WHILE YOU ARE WAITING TO USE THEM ,ITS A FREE SUMMER CAMP
Source: Google
Joseph Rutherford
★ 3
One thing this gym needs to fix is the phone problem because I exercise at this gym and one thing I found and witnessed is a lot of the people who worked out here don’t really work out they are on their phones most of the time occupying the exercise machines and that’s B.S because if am paying money every month to this company and a set of people decide to just show up and take the machine and just sit their and be on their phone and does completely nothing B.S.
Source: Google
Barbara Jamison
★ 5
I love the atmosphere it's very comfortable. The staff is very helpful and courteous.
Source: Google
Shuaib Ahmed
★ 5
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Waqar Ali
★ 1
I cancelled membership and they charged me again for next many months
Source: Google
Ysrael Batista
★ 5
Muy buen lugar bien equipado y muy buena igiene
Source: Google
angel vassell
★ 5
Source: Google
Rafid100
★ 1
Lady working front desk today at 6pm denied me entry because i was wearing crocs. Never had this problem before with anyone else for the 3 months i was going here. And i searched it up it isn’t even against the official planet fitness rules to wear crocs so she just did that because she felt like it.
Source: Google
angela cardoza
★ 3
Please,please fix the air quality in the gym, fix the broken machines ... what happened to the AC???
Source: Google
Kia Kays
★ 1
did not let me freeze membership even with treatment form. they said they needed a doctor written letter. so I just canceled. dont have time for petty nonsense. terrible experience!
Source: Google
Abdul Guddethota
★ 1
Extremely Disappointed with the Staff and Service
One of the worst teams I’ve ever encountered. The hydromassage has been out of service for over a week, and no one at the front desk seems to care or even know what's going on. Their attitude is unprofessional and unhelpful. It’s clear the front desk staff lacks proper training. Planet Fitness management seriously needs to step in and resolve these issues before more members decide to cancel their memberships. Very disappointing experience.
Source: Google
Anna Mukhopadhyay
★ 1
Fraudulent store location. 168-40 Jamaica Avenue, Jamaica, NY 11433. They took $51.20 out of my bank account as "annual fee" a few days after I canceled my membership! They have refused to give it back despite my having been a member there for years! Can someone help me get my money back?
Source: Google
Robert Murphy
★ 5
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Husain Ahmed
★ 5
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Waliyat Dolapo
★ 5
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Khadedrah Spalding
★ 5
I already shared my thoughts yesterday with management im the short girl with the purple hair if yall remember me. The machines and lockers are not broken. Its spacious and has a pleasant smell. As i stated yesterday i have been to Fordham and 125th-Harlem locations and experienced sea water like smells and broken locker and equipment conditions. The staff at Jamaica are super friendly and its not overcrowded even when it does get busy. Things like that are appreciated for real! Thanks Jamaica PF
Source: Google
Ali Khan
★ 4
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Sanjeev Nair
★ 5
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S M
★ 4
Simple
Come in work
leave out feeling amazing
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Marcelo Guato
★ 5
10/10
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Tasha Washington
★ 5
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Ashek Rahman
★ 5
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Tara Anders
★ 5
Planet fitness is a great place to work out. 🥰..The staff is always friendly.!!
Every location is clean and the machines are well maintained😊
Source: Google
Jamal Jeffrey
★ 4
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tiwana sampson
★ 3
This use to b my favorite comfy zone to work out but after going to this gym for a while now n never had an employee disrespect me dewight is very disrespectful no good customer service after he threatened me I had to switch to a different location cuz I feared for my life. N also he the bathroom started looking old n never clean. But ather that that it's OK just had to switch.
Source: Google
Joana Belizaire
★ 5
Source: Google
Soeurette Bastien
★ 5
Place always clean, new equipment. And convenient
Source: Google
Ismael Lora Suriel
★ 5
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Thomas Thompson
★ 5
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Masroor Ahmed
★ 5
Pretty good place to workout with different sorts of mechanics for different workouts and especially empty spaces for yoga and casual warmup
Source: Google
Davonte David
★ 4
If it works, it works and this works.
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Carla Ramoutar
★ 4
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Rabbi Mahmud
★ 5
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Eren Yeager
★ 4
The music they be playing is diverse but sometimes just quiet completely like I'd rather hear it
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Hamid Hassanali
★ 5
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Anti Romantic
★ 5
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Laquell J Entertainment
★ 5
Love this clean location
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Jhennelle Johnson
★ 1
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Sylvester Bozeman
★ 5
I love my Planet because I work out in peace, and it’s never crowded when I go…which is a nice treat.’
Source: Google
Taniya Linzy
★ 1
They Charged me all through the pandemic for a disgusting, dirty, gym that was CLOSED. They are money hungry and dirty. Do not go here. The ownership is even more disgusting than staff .
Source: Google
MBM MBM
★ 5
Friendly and Helpful Staff
Source: Google
Dawn Nelson
★ 4
Very clean and spacious. You just have to wait to use machines sometimes. Overall, it's a good vibe!
Source: Google
Rezaul Miah
★ 4
Nice and quiet. Not over crowded
Source: Google
Roder Solano Lara
★ 5
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Jhon Santos
★ 2
En el piso de abajo tienen mucho espacio disponible deberían agregar más máquinas y mancuernas muchos vamos a incrementar masa muscular y es muy poco lo que hay y nos toca como de a 4 personas por máquina
Source: Google
Analdy Tamayo
★ 1
Pra inscrbirte es obligatorio poner tu tarjeta de debito...Bien malo ese gimnasio te cobran por encima de lo que te corresponde si no tienes en tu cuenta de débito. No pongan su información de la tarjeta de débito te cobran extra
Source: Google
George Herrera
★ 5
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Rodney Savoy
★ 5
Great experience and atmosphere
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Alejandra Rosales
★ 1
Hay una chica aquí llamada Vanessa ella habla español , grosera , sin ánimos de ayudar , sin ánimos de decirme nada , llegué aquí porque es lo más cerca a donde vivo , pero ella personalmente no es nada agradable , le pregunté si hablaba español y parece que el problema era que no quería hablarme en ESPAÑOL .. Llegué aquí por primera vez , se lo expliqué , pedí que por favor el entrenador me ayudara con algunas instrucciones RÁPIDAS ya que vine con mi hijo para que nos diera una pequeña orientación , me dijo que ella no sabía nada de eso , que el entrenador no hablaba Español asi que ella no podía ayudarme , entonces me preguntó : Si hablas los dos idiomas , estás aquí para ayudar a los clientes , cual es el problema por hacer por lo que te pagan ? Cuál es el problema por hacer tu trabajo ? Yo no fui grosera en ningún momento , trato a todos con respeto , siempre con una sonrisa , pero ni así muchas veces se consigue una buena atención ! Este fue mi caso .. Una lástima de verdad .. Pero volveré a ir , incluso gracias a unas chicas que estaban en sus ejercicios me ayudaron para hablar con el entrenador , él no habla español pero me ayudó así sea en señas y hablando muy despacio para entender.. Pero esta chica necesita valorar su trabajo o buscarse algo más donde señas sienta más a gusto y dispuesta de ayudar a todos los que necesitan de su orientación..
Ya del lugar en general nada negativo que agregar , al contrario es un gym muy completo con incluso dos pisos , tiene de todo , amplio , limpio y buenas máquinas !
Source: Google
Angelo Perel
★ 4
Nice variety of exercises that are manageable and flexible.
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AL AMIN
★ 5
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patricia Hintzen
★ 5
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Jackie
★ 1
Eventime I come to this location no matter what time of day or day of week there is nonstop bagging and dropping the weights/equipment. It's really loud with a constant screeching noise. It's unbearable and hard to focus. Not recommending this location
Source: Google
Tahsan Labib
★ 4
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Arabinda Paul
★ 5
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Jason Mitchell
★ 5
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Roseanna Maharaj
★ 5
Jamaica Ave location is very inconvenient for me closer to work & home also very spacious & a lot more machines to use, very clean, everyone there are helpful 👍
Source: Google
Jean Piero Asualde Herrera
★ 5
Muy agradable me gusta que hay muchos equipos
Source: Google
Shivanand GANESH
★ 3
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dante manigault
★ 5
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New Orleans Native
★ 1
No Steam room and suana
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Mahmud Hossain
★ 5
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Lucho Bermudez
★ 1
There they stole my sweater and my thermos from the locker, that's crazy. It is unsafe, do not come to this location, it is dangerous.
Source: Google
S Robincito
★ 4
The location great, decent selection of machines but they still are missing some free weight machines like beaches that I like would like to see in there. But good for overall training.
Source: Google
Terry Beach
★ 5
I like that they have a large variety of fitness equipment and a friendly atmosphere!
Source: Google
Martina Albert
★ 5
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Dr. Kevin Jenkins
★ 5
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Adid Syed
★ 5
Clean and well Equipped
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Khurshed A Sheikh
★ 5
Very Nicely place
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Jinette Díaz
★ 1
On the page it says that they closet at 11pm but today the employee that was there, told me at 10:40pm that if I didn’t leave he will cancel my membership, he had a rude actitud with me.
Source: Google
Diego Riquelme
★ 5
Lugar muy agradable buenas maquinas
Source: Google
AHM Rahman
★ 5
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Tamiko Gregory
★ 5
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Aliza Thompson
★ 3
Not bad but definitely room for improvement ,the gym need more back machines always a stall for a specific back machine
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Alexander
★ 5
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Tyson Max
★ 5
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Olatunde Bakare
★ 5
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Claire Andrew
★ 5
Loved the upgrades! It now matches the wonderful customer service you have always been giving!!!
Source: Google
Rathi Pragash
★ 5
Actually love it! 2 mins from my house compared to all other plants fitness near jamaica this is best. They actually update this 1/15/2025 with all the new machines.love it
Source: Google
Carmen Gonzalez
★ 1
The gym is DISCUSTINGLY filthy, especially the bathrooms, Ive return everyday to see the same mess I saw last week. Whose cleaning?!
Source: Google
Drew Bucks
★ 3
Been going to this gym for about 3 months now since September 22 2024 and tbh it not a bad gym but definitely room for improvement over the the time i attended this gym i noticed there really not alot of space, machines may be broken and not be in service for a while also the machines are old wear down you will notice most of them lost their grip handle bars , most machines be so occupied that you may have to cut your work out short due to the excessive waiting. On the postive end once you enter you feel like you enter a friendly community at first i felt a bit timod but after a few times it becomes motivating constantly seeing the same faces as you walk in you feel like you are on a journey to fitness together also i will say there is a few times i lost my wallet and every single time i was able to retrive it without any issue there was even an time another customer help me look for it and found it together no thieves are in that gym so no need to worry about a lock
Source: Google
Paul Calderon
★ 4
This place is okay... the layout of machines are questionable but they get the job done
Source: Google
Khadir Manjoor
★ 5
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Mdzonayed Mia86
★ 5
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Michael wilson
★ 5
Very clean and spacious with lots of gym equipments
Source: Google
Manpreet Singh
★ 5
Only problem with gym it’s not 24/7 I think they should start open 24/7 like use to be hopefully planets fitness should work on this problem
Source: Google
sudo
★ 1
Please, Upgrade the treadmills. Also, please add Kettlebells and chest fly machine.
Source: Google
Erica Benjamin
★ 1
Review for Planet Fitness (Supreme Fitness Franchise)
My child was violated.
Request to print the contract for you to read it before signing. They will say they can't unless you sign.
Unless someone raises a class action, lawsuit against this company it won't stop.
The manager said he or she is not required to inform the customer of the fees in person on the first visit of the gym. Especially a minor. It's online in the fine prints. They didn't even inform me. Either I asked them specific questions, and they failed to put in those details. Very deceptive. My child was very excited to go to the gym. You have been taking all his earnings, which is approximately 115.00 in less than 2 months
I want to share our experience with a Planet Fitness franchise, Supreme Fitness, to help others avoid unexpected charges. My child, a minor, joined on November 8th, 2024, after seeing their $1.00 plus tax signup promotion. He also paid $9.00 plus tax to use the gym until November 17th, 2024, their billing date. Unfortunately, important details about the membership were not clearly explained upfront.
Here’s what happened:
After the initial payments, additional charges appeared, including $33.38 as a gym fee and $20 as a late fee, totaling $51.38.
This pattern of unexpected charges continued for two months without a clear explanation at the time of signup.
After two months, an annual fee of $51.28 will be and continue to be charged on the same date every year. This critical detail was not communicated during the signup process.
When we spoke to the manager, they claimed all terms were available online and did not need to be explained in person.
As a parent, I find this practice unacceptable, especially since minors may not fully understand the terms of their membership. Businesses like this should clearly explain all fees, including annual charges, late fees, and cancellation policies, in person during the signup process—not just rely on online fine print.
If you're considering joining this gym, I strongly recommend:
I am asking for a detailed explanation of all fees, billing cycles, and annual charges in person.
Requesting written documentation to ensure you fully understand the terms.
Transparency is essential, and I hope this review encourages Planet Fitness franchises like Supreme Fitness to prioritize clearer communication with their members, especially when minors are involved.
The manager told me via the telephone they are not responsible for telling you anything once you are sign-up online. People understand they will not inform you on your first-time in-person visit. They are required to even if they claim to in their policies, they are required to in New State especially a minor.
I was reading their contract indemnity clause. Go back to New york article and read, which protects you. Start voicing your complaints one by one until you get enough people to get the courts attention to how they conduct business
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Natalie Clarke
★ 5
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Yandry Paredes
★ 3
No hablan español
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Haque Maksudul
★ 5
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Xiaochun Wang
★ 4
This is the place where you can get most authentic Fuzhou local food in Brooklyn. It is cheap with a lot of selections.
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Mithu S.
★ 5
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Tanya Bell
★ 5
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Britni Henry
★ 1
Terrible costumer service and the guy hanged up on me in a disrespectful manner I would not recommend anyone to go join this gym this was supposed to be a no judgement zone but this is ridiculous
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Mainuddin Tuhin
★ 1
This gym have to be changed there age restriction policy. Thire policy is really bad.
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Robert Lewis
★ 5
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Andra Rennie
★ 5
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Asjad Wasi
★ 5
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Nakita Narine
★ 5
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Alamgir Haque
★ 1
I emailed and called to cancel my membership more than a week ago but my membership is not cancelled yet but it’s pending most probably to charge me fees for the next month. The whole reason I called to cancel so that I don’t need to pay next months’s fees. Same happened when my wife requested to cancel her membership. That took several weeks. This is unbelievably greedy establishment and takes unnecessarily lengthy process to cancel membership. Never going back there again.
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Sydrine Jones
★ 5
I always have a lot of options what machine to use for my workouts.clean environment and friendly staff.
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Akilah Kazxhani
★ 5
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Pana Booklynese
★ 1
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Parimal Chanda
★ 5
I love this plase very nice people & I can do whatever I like to do exesise
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Andrew Dorschner
★ 5
The best planet fitness I've been to in NYC. Roomy and well maintained. Came at 10 am on a weekday.
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Jae Jose
★ 4
Parking is a bit of a hassle and the women's locker room and bathroom area need some upgrades/renovations. Overall it's clean and has lots of machines.
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Mr. Thomas
★ 5
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Yucelis Cassiani
★ 5
Me gusta mucho todo está muy limpio además abierto durante muchas horas
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Jesus Miguel Cabrera
★ 5
Atención del personal limpieza y organización equipo de ejercicios
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Rayan Ramlochan
★ 2
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Rupika Thotahewage
★ 5
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Claire Smith
★ 5
New member experience was top notch. Both gentlemen at the desk gave a warm prompt greeting with a knowledgeable tour of the facilities. Will return and will recommend!!
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Efi Kokkotou
★ 1
I stopped going here because the front desk guy had been using my pass to buy himself water which is just super weird, thank God I didn't have a credit card in my pass. I called management, but no one was available at the time to see my receipt and do something about it. It was like nobody cared really. I switched to a forest hills one now.
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Ayesha Siddiqa
★ 4
Do you have gym trainer???
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frank Bassoo
★ 3
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XiomyNY Rod
★ 5
Excellent gym great to work out machines are new is spacious and very clean
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Sylverone Freyre
★ 5
Nice location spacious and clean round the clock, staff working hard to maintain , shame it's not 24 hours anymore though!
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Kalid Jones
★ 4
Value gym
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Eddy Johnson
★ 4
Much cleaner; better staff.
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Kausar Ahamed
★ 5
Very nice and clean
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Daniela maria de las mercedes Albornoz lopez
★ 5
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Timi
★ 3
There are not enough equipments to accommodate all the high schoolers that flood this location. You would need to wait your turn to make use of most things, in the mean time you can burn some fat on the treadmill.
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Peter Owusu
★ 5
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em ra
★ 5
Clean and specious gym ,polite welcome
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Lauren Loyd
★ 1
This place is horrible , it has rats and roaches. The equipment is broken and not clean, they also didn't let my daughter even though with me because she was to young. DONT GO HERE
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angieee denii
★ 1
my friend was trying to buy us a lock and she paid but never received a lock and when we went to front desk and they told us that it isn’t there problem and they can’t do nothing about it. We didn’t receive her money back
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Scarlyn Cruz
★ 1
30% of the machines remain damaged for months, I'm going to change gyms and many people tell me the same thing that they are going to be changed
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Nakib rahman
★ 5
It was a good gym and has all the facilities you would need for a decent gym. Only for workout not for spa therapy.
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Ice Karim (MiyazakiFanTheGrandWeasel)
★ 5
Its good but the gym could be bigger and have more equipment. A pool would be amazing. But awesome people, awesome staff, and an awesome place to reach your peak.
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Ashiqul Ayon
★ 1
Its too hot on downstairs
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Juan Tzul
★ 4
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Elmostafa Sidki
★ 3
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Taylor Savary
★ 5
Really nice planet fitness. Never over crowded. Lots of light, really big and the machines are well taken care offs
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Showmik Chowdhury
★ 5
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luis arturo calcaño santana
★ 5
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Erika Varela
★ 5
Nice and crean gym.
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Zinnat Jahan
★ 5
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Cardosocar Car
★ 5
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Gbolahan epemolu
★ 5
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S Kisson
★ 5
Highly satisfied!
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Ezra Goldmeer
★ 5
Great staff , clean machines
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Fozol Ahmed
★ 5
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Dantae Bogle
★ 5
it is the best gym
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May Parcon
★ 5
nice gym spacious and well maintained.
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prized treasure
★ 5
Clean, accessible, and spacious. Equipment is updated, and staff are friendly.
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Natalie Clarke
★ 5
It's great there
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Unisa Rooplall
★ 5
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Akilah Hemmings
★ 4
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Srijita Heeya
★ 1
This gym has no ac, literally couldn’t workout bc I almost died bc it was so hot and the ac was so minimal. Hate this gym limited machines, and not that clean.
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Sawa Sawa
★ 1
Good 👍🏾😊
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Habib Bhutta
★ 3
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sharard cobb
★ 5
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Richard Bachan
★ 5
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rey arjune
★ 5
Why no longer Monday to Thursdays 24 hours
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JEWEL MD
★ 1
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Lisa Jack-Crooks
★ 5
Love it
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National Broadband
★ 5
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Haydee Khan
★ 5
Pleasure fabulous, my own space.
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Johan roimith Marquez
★ 3
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