★ 1

I cough a lot and I feel like my asthma activates when I go into the locker rooms I’m worried they don’t clean right and it can trigger my asthma coming in sometimes is really concerning

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★ 5

Excelente 🥰

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★ 4

A well-structured gym featuring a variety of equipment designed to target different muscle groups. Additionally, a trainer is available to ensure fitness is maintained without any distractions.

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★ 1

Ninguna de la bicicleta funcionan ya tienen más de 4 meses dañando las personas

No tiene las máquina suficiente para hacer pecho las personas duran hora y hora haciendo nada solo hablado por teléfono debería tener que las personas tenga un tiempo en las máquina de pecho y haciendo piernas 🦿🦿🦿debería tener las máquina

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★ 5

Buen ambiente y buenos equipos

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★ 2

This location is convenient for me and I like to go at least once a week. The staff is friendly and there is plenty of room in the cardio space.

However, I continue to run into machines that are surrounded by other gym goers trash. And more than half of the bicycle machines are broken. One of which has been down since last year

I am disappointed.

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★ 1

Gym is small. It’s always full. They broke into my locker in the early afternoon. They asked me if I left it overnight I said no, I actually purchased the locker right before I came in I have the receipt showed it to them. They asked me to come the following day for a refund. Went back and they acted like it never happened. Glad I canceled and went to a real gym like Blink or Pure.

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★ 5

The staff is very friendly and the place is kept clean. The one thing I hope they fix is the lock in the dressing room in the women’s locker room. Otherwise, 5 stars!

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★ 3

Great but a lot of people always

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★ 5

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★ 3

It's ok.

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★ 2

Decent gym but staff is meh. The top floor has screens and today on the 7th screen, TNT was on and some sort of crime show was playing. The plot of that show involved a woman being tied down and SA'd by multiple men. I told the staff this and they thanked me for informing them then seemingly did nothing about it.

Ive been at this gym a week and am already considering switching to Blink just from that.

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★ 5

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★ 3

This is my neighborhood location and I’ve been going here on and off for ten years, it’s clean and friendly but also far too small. The cardio floor is always empty with plenty of machines so that’s a plus. The weight floor is hot and over crowded, you can’t actually use anything without getting into it with some bro, so half the time I just don’t bother, which is frustrating. I wish they had a bit more space or a ladies only section.

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★ 3

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★ 4

It’s decent

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★ 5

Excelente equipo de trabajo y todas las facilidades de ejercicios

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★ 5

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★ 5

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★ 5

Place is ok, super busy after 5

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★ 1

Deben sacar a esos “entrenadores personales “ porque está prohibido pero de todas formas se adueñan de las máquinas y no hay como hacer ejerció con facilidad

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★ 1

En ese gym siempre hay entrenadores personales ocupando las máquinas para más de una persona por ende jamás se puede utilizar las máquinas con normalidad ya que siempre hay demasiadas personas usando la misma máquina por mucho tiempo y nunca hay nadie supervisando

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★ 5

Had a good experience.

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★ 1

Equipment needs updating and on a 90 degree weather day, they have the A/C off. Site is not cleaned regularly and the bathrooms are sus

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love that the fitness level isnt on the street level and people cant view you from the windows

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★ 4

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★ 4

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★ 5

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★ 5

Representatives as I walked in the facility were awesome welcoming not only me but everyone. They have no idea this lifted my spirits up and others as well who may not express. Dynamic personalities even over the phone.

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★ 5

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★ 1

YOU DONT HAVE TO GO TO THE CLUB TO CANCEL YOU CAN SEND A LETTER!!

Staff is not trained correctly.

Staff will lie to you any tell you the only way is cancelling in club. (Possibly due to ignorance or a way to force you to keep paying until you come in person)

I wanted to change my account to a 10$$ plan instead of having a black card. The employee helping me didn’t know whether or not I would be placed under commitment for another year and said The only way I could change my membership is in club.

I was told that I had to go to the club to cancel that there was no other way when I called the club. I come by to the club to cancel and had problems with buyout fee. So I waited until the next time I can come to the club which is 4 months later to cancel (I work full time and go to school full time)
This is what they tell me:

1. We are still going to change you for next months bill because it’s already processing 6 days before the due date.

2. We are not going to refund you even though you cancelled before your next bill date.

3. If you wanted to cancel sooner you could have cancelled with a letter. (Mind you I was told the only way to cancel was in club)

If the employees here were trained I would have sent a letter months ago cancelling. Worst experience with a fitness center ever.

Update: According to the owner. If you have questions about canceling ask the manager (Steven)because no one else know what’s going on.

Thanks for nothing planet fitness I will never pay for a membership to come here again. What a total waste of time and money.

Bump: Don’t forget you can cancel with a letter as the response from the gym :)

Bump again

Bump again . . . I’m still mad

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

It's just way too crowded. People come in as groups and hog blocks of equipment at the busiest times.

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★ 5

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★ 1

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★ 5

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★ 5

I was going through a very emotional time when I gave PF a bad review, im sure if i had been in a better place personally my experience would not have been as unpleasant. I just joined and am benefitting from the membership.

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★ 3

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★ 5

"I appreciate the welcoming atmosphere at Planet Fitness Manhattan (Dyckman St.). The staff is friendly and always willing to help, which makes me feel comfortable as I work out. The variety of equipment available allows me to diversify my workouts, and I love the cleanliness and maintenance of the facilities. Additionally, the 24/7 access is a huge plus, as it fits well with my schedule. Overall, it’s a great place to focus on my fitness goals!"

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

I love the friendly staff, clean work out areas and quiet early mornings to work out. I just have one minor complaint. Once a machine is temporarily out of service, it is for a long time. I hope that changes soon.

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★ 1

You will never be able to get a proper workout in.
There are only four smith machines, which are in constant use. Nobody re-racks the weights, or puts dumbells back making it impossible to find the correct weights.
Many people have the same complaints but nothing has been done to fix these issues.
Roaches in the water fountain

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★ 5

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★ 5

Very clean staff is friendly.

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★ 5

Its a great gym to get your workout done

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★ 5

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★ 4

Great location. Weight room is cramped

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★ 5

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★ 4

They could use new massage chairs

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★ 5

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★ 5

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★ 5

Los empleados son muy amables y las instalaciones son muy limpias y todo muy organizado

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★ 5

Good Gym not many lollygaggers and most are polite when asking about machine use

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★ 4

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★ 5

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★ 5

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★ 5

Desk people very cool and prompt for any needs.

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★ 4

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★ 5

Work hard go home

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★ 3

No air conditioner in the middle of summer should be a crime. But hopefully issue resolves soon!

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★ 2

It’s TOO HOT at the lower level. AC is not working well. In the ladies locker room AC is off. Also crowd meter in the App always shows low attendance. In reality it’s FULL

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★ 5

I like the Dyckman location but it can get very busy. The staff is very nice and kind and it’s clean and the machines are well maintained

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★ 1

HORRIBLE! They need to implement a time limit with the bench press machines. The same people everyday sits on the bench press for hours, and hours and don’t care about the other members. For God sake people there are only 4 machines, use it for 15 minutes and let other members use it as well. I canceled my membership because I could never use the bench press.

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★ 5

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★ 5

Good customer service from the team, ande clean, all machines working fine,

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★ 5

It is open early enough for me to visit and still get to work on time.

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★ 1

I had updated my review thinking the owner resolved my issue. But no. The 1 star stands. I’d go into detail, but trust me. Just try another gym or another planet fitness. The entire vibe of this one is off

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★ 4

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★ 5

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★ 5

Gym is pretty nice seems they updated the place. The men’s bathroom smelled really awful tho.

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★ 4

the front desk was friendly, attentive and helpful. The gym despite being packed at the time i went seem to be clean. i didn't check out the bathroom and locker rooms but so far so good

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★ 5

The two young front desk employees were smart professional and super helpful!

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★ 5

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★ 1

Something is always broken, it's no longer 24 hrs and the people who workout here think they own the gym. So many people hog 2-4 weights/machines at once and get mad or try to fight you when you don't let them.

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★ 1

It’s 04/22/2024. Be aware that this place might be unsafe. I just got my bag stolen and other women got their things stolen too including wallets. If you don’t have a lock please do not leave your stuff in the lockers. The staff was not aware of what to do in this type of situation. We called the police and currently waiting for them. They are not letting us see the cameras to see footage. Super disappointed on this location. The staff are nice and this is my home gym but this was a downfall for them.

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★ 3

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★ 5

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★ 5

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★ 5

Bastantes máquinas disponibles y un ambiente donde cada quien esta enfocado en lo suyo

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★ 5

Exelent

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★ 3

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★ 5

De mi parte Todo muy bien solo 2 cosas no me gustaron soy nueva el lugar es bien amplio perfect pero tengo que andar el area entera para ver donde esta cada maquina porque no encuentro aquien preguntarle y sl final termino sin encontrarla soy nueva y no hay un entrenador que te diga que es lo primero que tiene que hacer o como lo bas hacer y asi no creo que tenga yo resultado ciento qué boy en vano perdida de tiempo y dinero pienso buscar un entrenador privado pero Me saldria mas Caro que pagar pagar mi propia renta el lugar me gusta pero a cómo vamo tendre que buscar otro gym ojala y puedan ayudarme con esto aunque sea lo primeros paso lamento tener que comentar esto gracias

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★ 5

Great place!! ❤️

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★ 3

All pf have at least 1 or 2 trainers this one did not have one so people like me that dont know alot about the machines or how to use them over all everything else was good always clean and a great environment

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★ 5

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★ 1

Pareciera que algunos solo vienen a usar la smith 3 horas…

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★ 5

Nicest PF I’ve been to! Super clean and tidy facilities & bathrooms. Black Card Lounge is lush

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★ 3

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★ 4

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★ 1

ase 5 años era bien bonito tenia muchos espejos para darse uno mismo el animo ahora son paredes de blanco lo dejaron mas feo de lo lindo k estaba ese gym

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★ 5

The cleanliness, the machines, the security.It is the best gym in all of upper Manhattan and Inwood without a doubt.

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★ 5

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★ 1

They charged me twice the annual fee. I talked with manager several times but they didn't do anything. I'm still waiting for the refund.

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★ 5

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★ 5

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★ 5

The Dyckman Planet Fitness facility is always clean, staff is friendly, and machines are kept in good working order.

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★ 5

Me encanta ese gyn tiene muchas facilidades para hacer gimnasio. Es limpio organizado y un equipo de trabajadores muy disponibles a servir en caso de ayuda.

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★ 5

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★ 5

Clean. Great staff.

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★ 4

More than enough cardio equipment, decent workout available

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★ 5

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★ 5

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★ 5

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★ 5

Great place to w/o, spacious and machines are usually available so everyone can get there w/o in.

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★ 5

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★ 5

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★ 5

Comfortable. Great vibes. Judgement free.
Thank you!

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★ 5

Perfect 👍

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★ 5

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★ 5

Very very nice....

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Best experience I’ve been in

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★ 5

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★ 5

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★ 1

The gym is quite nice, but they say one thing at the time you sign up for your membership and then change the policy afterwards. Cancelled my subscription real quick, unfortunately.

At the time of my subscription in March, I was sold on the offer for a black card premium membership because they said I could downgrade my membership to classic at any time. Back then, I had to pay an annual maintenance fee of $57 (prorated) plus the membership fee.

This week, I tried to downgrade to classic and was told that I would have to pay another $60…. Basically, a new subscription. Unfair if you ask me. Ended up canceling it.

Suggest you start always on the lower end of the membership. Unless you are totally sure; otherwise you will be up to some disappointment.

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★ 1

This planet fitness really needs to consider putting time limits on the machines. The same person being on the same machine for 3 hours is insane. Like 3 hoursss. Is ridiculous.

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★ 5

Such an amazing gym they always have clean machines and the staff members have an amazing personality highly recommended

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★ 5

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★ 3

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★ 5

Very nice gym

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★ 5

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★ 4

Location can be pretty hectic during the day to get to if you are driving. I've been to this location in the early morning during the week. The regulars are very respectful of the space and are focused on their workouts. I appreciate the set up. Allows for people to have their space. Locker room is a good size. Cardio is upstairs, resistance downstairs. Great location in the early AM

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Trust me I love fitness, but they changed their 24/7 Monday-Thursday to 11pm to close what a big change.

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★ 3

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★ 5

I love it there.

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★ 1

Planet Fitness sucks. After joining the gym and needing to cancel it several months later, they don't let you cancel it online. They require you to go to the gym where you signed up to cancel IN PERSON. However, the happily take ALL PAYMENTS online, no problem there. Of course, the obvious reason for this practice is to decrease the likelihood of member cancellations by creating an obstacle to cancel, i.e., requiring a long trip to the gym after you move away. Pretty pathetic business practice. Don't join. Work out in your local park, at least you'll get fresh air and see squirrels. :)

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★ 5

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★ 5

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★ 2

Stopped being 24 hours without much notice to members. Theres not really a reason to keep the membership here since other gyms offer more and have better hours

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★ 3

Good gym but don’t go in evenings.

People use two or three machines at same time so it is hard to get a routine done

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★ 5

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★ 2

I have serious payment issues with Planet Fitness. Late fees are more than double what the actual monthly fees are, and they just keep taking those auto pays, without permission.
After Covid shut downs they emailed to say they were starting to take monthly fees out again, without my permission and would not give any of it back.
Then I gave my daughter a one year membership but they told me I entered my bank account information wrong to take out the monthly $10 rate. Since they had my credit card on file they were able to take $90 in late fees until I saw what happened. Be careful - there is very little personal service in this mega company.

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★ 5

Love it, they have the most convenient locations everywhere!

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★ 1

Tried to rejoin as a self-care birthday present to myself; they don't take credit cards anymore. You are required to share your banking information. Not happening. Being told that direct extraction from my bank account is a convenience for me is nonsense; it's for the franchise.

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★ 5

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★ 5

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★ 5

I love coming to this gym I feel guilty when I don't go lol

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★ 3

the place is small and there is a great flow of people. the employees literally ignore you, they make their life !!! There are not many teams, therefore you have to wait. the cardio area is acceptable and there are almost no mirrors and the elevator sounds weird.

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★ 5

I’m getting stronger and I love it

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★ 4

I'm extremely grateful to have this PF very close to my home.
I found a routine that works for me, which is what works best with my personal work schedule AND has somewhat the "least" amount of other people working out around me.

Staff are kind, crowd is decent and cleanliness maintenance is okay.

Cardio space is upstairs, where it's usually not that crowded.
Weight space is downstairs, where it tends to be more crowded.

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★ 5

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★ 5

safe, clean, welcoming and friendly

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★ 5

Excellent

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★ 5

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★ 5

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★ 5

Todo súper limpio y ordenado.

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★ 1

No bueno

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★ 5

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★ 5

Buena...

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★ 4

Lots of cardio space, small weight area.

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★ 5

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★ 3

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★ 5

I love this place. They have a lot of machine

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★ 5

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★ 3

They don't have free weights.

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★ 1

Front dest people always always sooo rude 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ Never experienced something like it’s like they are upset to see you !!

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★ 5

Clean and machine always in good shape, front desk are willing and welcome

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★ 5

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★ 5

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★ 1

Poor customer service in the morning shift.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean and organized.

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★ 5

The fitness center is Always clean. The machines are always taken care of. No trash or tissues on the floors or by the machines. Very good staff.

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★ 5

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★ 5

The facility is new and maintained properly. The staff is very professional and friendly. Inwood location is awesome!!👍😊

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★ 1

Too bad,

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★ 5

It's clean nice staff

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★ 5

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★ 5

Machines clean and staff always available to assist you

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★ 4

Its my new home, I would give it 5 stars if they were more diverse with the music. I understand I'm living in little DR but, other music should be played besides Spanish music, I'm just saying🤷🏾‍♂️

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★ 2

Read a review last year mentioning the same thing, but this place breaks its ac during the summer every July apparently, cuz there hasn’t been AC on the cardio floor all week

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★ 5

Pretty friendly place no judgement and staff are really nice and really helpful

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★ 5

Always clean and great staff

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★ 5

Excellent Place

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★ 5

I’ve trained in plenty of gyms and this gym by far is the best I’ve trained in. It has plenty of leg machines, upper body machines and cardio machines etc. You can go in and get your workout done without having to wait around for any equipment. Plus, I’m really happy that they have the lying leg curl machine for the hamstrings. The gym is super clean and the staff are very friendly and welcoming 🙂

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★ 5

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★ 5

Very convenient for a quick workout!

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★ 5

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