★ 4

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★ 2

I’ve been coming here for years, and the maintenance has really gone downhill. Parts of the ceiling fell over a year ago and were never fixed. Today (11/22) the place smelled terrible as soon as you walked in — something is definitely wrong with the ventilation.

Equipment repairs are sloppy too. They patch things together like they don’t understand the machines. A double-pull cable was literally soldered into one piece, and the dip machine still gets stuck.

On top of that, nothing is ever in the right place. I get that some members don’t re-rack, but the gym also doesn’t seem to care — weights and equipment are always scattered and never where they should be.

This gym used to be good, but the lack of upkeep really shows now.

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★ 3

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★ 5

Me encantó

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★ 1

Idk her name she’s on the heavier side and wears glasses, worst customer service attitude. I understand gym rules, no problem in that, the problem was in how my mother and I were treated. Lady had no professionalism in how she spoke to other people. Incredibly rude and dismissive

Basic respect and professionalism go a long way, especially when people are trying to make positive changes in their lives.

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★ 5

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★ 5

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★ 1

This place destroyed my $20 a month for life membship. Very greedy, you lost a customer forever. The new lady manger is terrible. Bring the original manager Henery back.

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★ 5

Recommend cien por ciento

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★ 1

I have been to this location and the Union Turnpike. This one is not even half as good as the other one. This location has broken machines and unsafe conditions. There is machines ripped and broken with temporary solutions making it even more unsafe. The lady in the front who I believe is the manager is never attending to customers need and concerns and is just frequently gossiping on the side. I was waiting for 5 minutes while she was laughing before she even realized I was there. The good thing about this gym is that there is a tanning room and massage room but the tanning rooms are unsanitary. I was deeply upset by my experience here.

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★ 5

You want to really work out, that's the gym to be in.

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★ 5

i like how vast it is, with designated areas for certain machines/open space to utilize handheld weights and other equipment. i especially love the back room where classes are held, as when they’re not holding classes it’s a great place to do some yoga before jumping into a workout or just stretch with extra privacy. i also think the theatre room is a versatile addition that i like. it’s also helpful having everything there from protein shakes to energy drinks/waters/water fountain to even meal preps and combination locks for the locker room. overall, this is one of the best gym experiences ive had as a bigger woman, usually i feel judged and not openly welcomed in other gym (such as blink fitness or planet fitness — which i’ve had memberships at both places for a time) whereas at retro it feels very welcoming and inviting.

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★ 5

good!!v

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★ 5

I went to Retro Fitness for some Zumba classes, but I am membership with a lot of benefits for all families.

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★ 5

the gym is clean with ample equipment, and the app is easy to use and helpful

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★ 1

Unprofessional and disrespectful employees especially a white red head with glasses, the chop one, rusty equipment and I got a ticket for leaving my car in there parking lot for a 2 hour workout trust me this is not the gym

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★ 5

This location is Amazing me and my friend come here to workout and its always clean. Mayrio is an amazing and helpful person he always answers questions we have.

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★ 1

Every time you try to cancel the membership they give you the “only the manager can do that” excuse and coincidentally the manager is never there when you go to cancel or just stepped out and won’t be back.

Guy in the front has no customer service skills and just gives you the “not my problem” answer.

Good scheme they have to not let you cancel.

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★ 4

The gym is great but lately I feel that it is a little undermined and way to hot.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Terrible gym, they require you to have an ID, so if you forget they will not let you in even if you’re a member. Terrible policies, awful customer service.

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★ 5

nice gym

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★ 1

First of all, good afternoon, I just want to let you know that I have had bad experiences with the person at the counter. He does not know how to say things or ask for them in a nice way. With that bad attitude, he should not be in charge, much less work with the public if he does not know how. I have been training for more than 3 years and they have never told me that my guest needed the physical ID and I am paying for the ultimate membership, they are not giving it to me for free. I really cannot recommend a friend to sign up at the gym so that they have a bad experience. And how can I bring a guest to train if the counter person is going to have a bad attitude and a bad face? I prefer not to bring them. They really have many things to change.

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★ 5

If you want a great personal trainer@ Retro Fitness, he is called Luis Sanabria. He was gentle, yet assertive with me. I learned to focus, perseverance, and endurance with him. I even had fun!! Working out doesn't have to be a chore!! Great job Luis!! I now have a great foundation to work with!! You are a beast!!

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★ 1

This is the retro fitness walking ramp every single time it rains, 2-4 inches of water at a minimum, it’s been like this for over 2 years with multiple complaints, absolutely nothing has been done, urinal has also been out of order for over a month, I am here to add that it has been 8 months since my intial review and and the retro ocean is still there, and absolutely nothing has been done to fix it.

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★ 5

Very clean and not crowded👍

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★ 2

You can work out shirtless and you can bring tripods / lighting equipment and take up as much room as you need for your TikTok / you tube videos . Staff doesn’t seem to mind

Not stomach turning at all 🙄

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★ 5

I absolutely love everything about Retro Fitness! The equipment is top-notch, the vibe is always positive, and the gym is kept clean. The hours are convenient, and even though the parking lot can get packed, it’s worth it every time. I especially love the morning staff I’m usually there by 5 a.m., and they already know me and what I like. They always start my day off on the right foot! The people who work out here are great too it’s just an all-around amazing environment. Definitely my favorite gym!

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★ 5

I’ve been coming to this Retro Fitness location for about 8 years. I recently had my 1st personal training experience with Rashawn. As an avid gym goer for over 16 years I needed a change in routine and some advice for achieving my fitness goals as a woman that’s now 40+. Rashawn listened to my goals & interests and catered a routine that was both fun and challenging. We did an exhilarating boxing routine one morning and a weights focused routine afterwards. I highly recommend booking a personal training session with Rashawn. He is both knowledgeable and attentive. Thanks Rashawn. See you soon!

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★ 1

It took 6 days for them to acknowledge my freezing a personal training classes frozen classes (don’t even think you can just quite) during the process they charged me anyway. This is retro fitness response:

morning:

Yes, that is correct. All invoices are generated in the system 7 business days before the due date. Once an invoice is generated I cannot stop that payment. I am not able to refund him since that payment was due. The freeze requests need to be made 7 business days prior to the billing date to prevent that month's payment from going through.

We did however apply a freeze from the following payment forward.

Thank you,
Fidelia perez

And as you can read in they’re answer to this review is respond with the same answer as the email. Not a how we are going to help you , just a we’re sorry give us you money.

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★ 5

Recomiendo definitivamente este gimnasio, tiene todas las máquina que necesitas y un ambiente respetuoso. Pero recomiendo aún más al entrenador Luis Sanabria, es respetuoso, eficiente, sabe cómo ponerte a dar más rendimiento y sacar el potencial a tu cuerpo, te pone a sufrir lo que me encanta de un entrenador, cuando dices no puedo, él sabe que sí y te motiva a dar más, conoce los ejercicios para cada parte que quieres trabajar. Recomendado 1000 x 1000.

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★ 5

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★ 4

This is a great location, it just gets very crowded.

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★ 5

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★ 5

I love how clean it was.

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★ 5

They have parking on site and very spacious.....good experience

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★ 5

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★ 5

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★ 5

Absolutely recommend this location. There’s a great assortment of workout machines, free weights and anything needed to help you get to your personal fitness goals. The staff is friendly and there’s is good support from the training staff.

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★ 5

I’ve been coming here for a year and a half, being trained by both Luis and Cynthia. They both have helped me make significant progress towards and achieve my goals in their own specific ways. I had weightlifting experience prior to training with them, but what they’ve taught me is invaluable. Working with Luis helps me work on my form so that I could lift heavier and more efficiently. He motivates me to get out of my head and trust my body. Cynthia helps me understand my body and be in tune with it in a way I was never able to before. She reminds me what my goals are and helps keep my head in check. Depending on what you’re looking for from your training experience, I would recommend them both highly.

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★ 1

unfortunately this gym’s reputation is now stained bad and i don’t wanna have to describe this review for the sake of the other employees who have to deal with the manager but anyone around that area who considers this gym for themselves should be able to know the truth if they want, had my membership revoked only a day after signing because i walked in without a card and when an employee asked for my name i agreed and gave my credentials needed to verify my membership and she had trouble with the system verifying my number three times so she tried my name and couldn’t spell my name after about 2 times repeating the name in the machine so i kindly offered to go behind the counter to help her out and just after i took only a few steps behind the counter the manager victoria with glasses stated i couldn’t step behind the counter so i respectfully walked out to respect the boundary and attempted to help the other employee spell it out again and after another few tries she finally was able to spell it and verify my membership and left it at that and cleared me good to go and the manager said “that’s all we needed” enthusiastically and i gave the manager a head nod and continued on my way to the locker room and just after i was finished putting my stuff in the lockers two other employees one named loui the other i don’t know came in the lockers and said the manager now decided for me to step out and have my membership revoked after already having confirmed it and after already had a respectful addressing of the membership all because of a malicious thought change to instead just revoke my membership and the managers exact new excuse was “stepped behind the counter” out of malicious intent to instead randomly just revoke it 😂, a person with pure spite and hate in their heart unlike the other well represented employees like loui, ari etc. this would be a fantastic portfolio to sue with for considering the proof/camera footage of me going behind the counter and then stepping out immediately out of respect of boundaries after being asked to plus witnesses plus valid membership confirmation, considered it but out of generosity i might just not for the sake of the other kind employees jobs that could receive collateral damage if so. i’m sure the manager would try to lie about it to cover it up and change the narrative to falsely accuse but that’s her karma either way manager cant lie if so in court especially with all the proof. Lesson here is spare your money/time away from this gym and projecting/expressing hate solves nothing, spread love and light :)

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★ 5

If you’re looking for a trainer who genuinely cares about your progress, Luis is your guy! From day one, he’s been nothing short of amazing. His workouts are always fun, creative, and perfectly tailored to my goals, but he also knows exactly how to push me to do more than I thought I could. Luis is not only super professional, but he’s also incredibly kind and patient. He takes the time to teach you new things and ensures you’re always feeling confident and motivated. Plus, his flexibility with scheduling is a lifesaver! I’ve made more progress with him than I ever thought possible, and I can’t recommend him enough. If you want to see real results, have fun while doing it, and work with someone who truly cares about your success, Luis is the trainer for you! ☺️

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★ 1

This gym is not clean. Broken machines and the lack of cleaning is bad in general…. They should hire a cleaning person to regularly clean machines… mirror etc.

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★ 1

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★ 2

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★ 4

Been going here for years. Pretty good gym, only annoying thing as of right now is it feels like the music has gotten louder. I have to turn my headphones up so much to drown out the noise. Even with noise canceling headphones I can still hear the music.

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★ 2

The gym looks good and it's big and there wouldn't be any problems if the manager wasn't too bad and they weren't scammers.
If you signed a contract for 6 months, it does not mean that your contract will end, they will still charge you over 60 dollars for ridiculous half-hour trainings that were not given to you. Everything you were promised, a work plan, a diet plan, and even $25 free when you sign up, you will not get any of that. I honestly think that the manager needs to be fired or that the company's policy should be changed because I will definitely not be using their services again and I live close by. Neither do many. Because they stole me.

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★ 1

Worst location possible. Bunch of juice heads who can rack up 500+ weights then leave them always. If you’re that strong re rack them :) also guys just hang out and do 30 sets on one machine. If I can give it 0 stars I would

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★ 5

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★ 5

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★ 1

Opens at 4 am but closes at 8 pm on Sunday with 100 people still working out Are more than 100 people coming at 4 am ?

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★ 3

They take too long to fix the equipment and too cold.

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★ 5

Buen ambiente amplio y la maquinaria suficiente y necesae8a para desarrollar tu cuerpo💪💪

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★ 1

When it comes to customer service and enrollment they are very good.
But paying for a no-contract plan and being able to cancel it at any time they don't allow you to do it online. You have to come in person and cancel it. But it doesn't end there. They do not allow you to cancel your plan if a manager is not present and what can you imagine every time I come there is not one.
It is now 1:05 in the afternoon and still a manager arrives to cancel my subscription.

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★ 5

This retro Fitness location in Glendale always has available machines or free weights for use

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★ 5

Clean and nice, what you expect from a gym👌🏽

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★ 4

The parking lot is a huge help. Great location. The equipment is sometimes a little run down some tears here and there on the leather but over all I love this gym.

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★ 5

This place it's amazing staff it's always attentive and willing to help u at any time

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★ 4

I’ve never had a bad experience here, and I have gotten a couple of day passes. Much of the equipment is beginning to become a little old and used, but it is still functional. Once I left my belt there and came back 2 weeks later, and the gym staff had held onto it. Also, most of the members seem friendly, and I have often gotten compliments on my lifting from them.

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★ 5

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★ 5

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★ 1

This gym is terrible when it comes to canceling the membership. It’s nearly impossible. You can’t do it online, or calling, or by going in person, unless you happen to catch the manager on-site because it seems like the manager is the only human in that gym apt to click a cancel button. How is that even legal to do? To make matters worse, they require you to write and mail a physical letter to cancel. What is this, the 1930s? Should I send a carrier pigeon next? It’s absolutely ridiculous.

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★ 5

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★ 5

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★ 1

There are machines that have been broken for a long time and they don't fix them, the men's bathroom doesn't work, you make requests and they don't listen to you or motivate you to improve.

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★ 5

Love that 5pm rush. A lot of inspiration here

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★ 1

Barely any AC, filthy, half the equipment is broken, smells like an armpit. They also have over-charged my card SO many times - I’m lucky I caught it.

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★ 5

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★ 1

These people ruined my credit !! They tried to charge an expired card which bounced obviously , havent been in the gym for a year and still paid when i looked at my credit score they put it into collection 30 points dropped and they claimed someone tried to call me on my old phone number !! I been updated the number with them before hand that should not be a excuse . Now i had to renew the contract with them for 1 year to fix my credit pure scam .

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★ 4

Decent gym. Very packed and the equipment is a little dated but good atmosphere and good people.

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★ 5

Amazing gym , clean and equipment is up to par. Staff is great and respectful.

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★ 1

Poor quality gym. Only reason it doesn’t get 1 star is because of the good times I used to have here. The facility and most of its members are a joke. No one puts weights away or takes them off of machines, dumbbells are also a whole scavenger hunt to look for, etc. In addition, extra equipment such as resistance bands is usually not available - I’ve heard they get stolen. Locker rooms are sometimes clean, but they’ve said that they’re “repairing” one of the dryers for 2.5 months. Next, the squat racks/smith machines are placed too close to the walls, so it’s difficult to unrack weights. (The floor for one of the racks is also caved in… ). There is also only one smith machine, machines break frequently and are never fixed in a timely manner, and you can barely even find 2.5lb plates (apparently those get stolen, too). My last few problems with this place is simply lack of maintenance such as replacing the weight numbers on the machines, enforcing a no recording policy in locker rooms, and getting better equipment (2 of the 4 squat racks are a joke).

I only go to this gym because it’s very close to me, but I will end up canceling my membership in the near future. Looking for a better gym for the money (you guys charge a yearly maintenance fee, where does that go????)

Edit: Dropping my review to one star. It’s been a month and the left side dryer in the men’s bathroom still doesn’t work. Not to mention, you go to the front desk and the person there is too busy talking to their friends to even bother asking what you need. Don’t go to this gym.

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★ 2

I’m only giving two stars because the gym is clean. But this is a “dive” gym, the same way there’s a “dive” bar. Very grungy, about 75% of the equipment is broken/missing parts, a lot of the equipment is old. If you’re built then this is basically the atmosphere here. It’s where muscle heads thrive lol, and I’m so serious. The gym is BIG and has a lot to offer for everyone, just VERY PACKED. You can build gym buddies quickly if you're friendly.

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★ 1

One of the most poorly managed and unhygienic gyms I have ever been to.

Management: Inconsistent policies around guest passes- depending on the person at the front desk, they alter pricing, duration of guest passes for guests of long time members. Very unprofessional demeanors. (Multiple experiences in May and more recently the first week of June)

Hygiene: no paper towels, nobody cleans after usage

Weights: are not returned to the right place. While there are 5 people behind the front desk doing nothing, weights are not returned to where they belong.

Capacity: They let in way too many people. I'm sure there is a safety violation to have the gym so incredibly full.

I was considering joining but definitely cannot after these experiences.

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★ 1

I just can’t with the audacity of some people - tried to cancel my membership due to me moving away in less than a week!!! And asked for the manager to cancel my membership and she goes “oh I clocked out” come tomorrow… but she said she clocks out at 9 and it was 8:03 unless people make their own schedules and decide when to leave it was just insanely unprofessional- when I’ve been trying to cancel every day but she is somehow unavailable!! now i have to come tomorrow again- please if i can speak to another manager i don't want to waste my time again tomorrow.

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★ 1

Rashawn is a personal trainer here and management is aware that he has multiple allegations of misconduct and inappropriate behavior with female clients and does not care.

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★ 5

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★ 1

It’s extremely dirty ,let’s start with that .
The wifi is BAD
The weightlifting platform have holes in them aka they are so uneven and what’s the point of those places if you CANT use chalk ?!
The rules are stupid and no one do them anyway lol,you apparently can’t take a gym bag in ye workout area? Huh ? I think the chalk is not allowed cuz that would show even more how rarely they clean the actual gym!

Let’s not even talk about the ye fact tagt absolutely no one,99% of people do not recall rack their weights!?

The two squat racks are that close to each other that it’s a less then a hand separation and from the wall few inches ,so putting weights on is so difficult as you’re pretty much hitting the wall every time!

And ofc it’s crowded always and again -really dirty

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★ 5

Gym was extremely clean and there were a lot of machines, front desk was exceptionally nice including Mat. They made sure I had the best experience at this gym.

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★ 5

Great variety of workout equipment, numerous fitness classes and training programs and overall great fitness environment

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★ 5

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★ 5

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★ 2

It's fine. However, they let people record themselves and there's free range for those with tripod cameras to set them up wherever they want. You all need to check the policy of this- not everyone wants to be recorded while working out. Additionally, the already packed gym is not a place for wasting space with tripod cameras. Just a fyi, people are still recording in the bathrooms despite the sign not to.

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★ 3

I go here daily it’s a great gym. But if you like doing dumbbell workouts go somewhere else. The absolute worst dumbbell situation in NYC. This is very big and spacious so it has two dumbbell racks. But you will never find the two dumbbells you need next to each other and don’t want to do anything in order 25lb,30lb,35lb etc… dumbbells. You will never find all the dumbbells you need in the right order. I’ve asked for over a year of the old manager to fix it. He said he tried but couldn’t now he’s gone and there’s this girl running things and she couldn’t care either because it’s still not fixed.

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★ 5

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★ 2

In general good gym. But certain things are annoying.I lost my wallet recently and didn’t update my debit card with the gym so they charged me 20$ late fees. It’s not about the money. If you greedy and don’t want to wave the fee you lose your client. Plenty other gym around. Goodbye Retro

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★ 1

Good equipment, very spacious gym. Very bad policy. Late Fees in huge amounts. My girlfriend signed personal coaching agreement and after month decided to quit (she wasn’t happy with the approach of the trainer) they kept charging her 1000$ every month. After many calls and talk they sent case to collections. They didn’t inform her that she signed one year agreement and there’s no cancelation besides serious body injuries.
Agreements like that are just not client friendly. Be a human be understandable.

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★ 4

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★ 5

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★ 5

I love this gym

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★ 1

I hate this gym. Full of lies. Got tricked into a personal training membership. They offer you a free 30 min session then wait till after to try and get you to sign up. Manager told me I could cancel anytime. This must be the business truck because of course they do it after when you’re out of breath and just want to go. I emailed and told her I can’t afford it and I was later told I signed a 1 year contract even though again they used shady tactics to get me to do it. I also tried to cancel my membership which also says I can cancel anytime . I emailed as it said to do online but this branch said the only way to cancel is to come in and talk to a manager which is never there when you go in. Funny part is when I called a guy told me normally you can write in a cancellation via mail but it isn’t working. How does that even Make sense. Don’t get tricked into the personal training sessions, it’s a waste . Same price as a private trainer anywhere else and you won’t have to deal with people who are only worried about their commission and not actually trying to help you get in better health. Looking into legal actions now because no way they can be so shady to make that $42 a month that they avoiding letting people cancel that they pay extra monthly just to be able to do

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★ 1

The people who works at the front desk must be nicer with customers because I had a bad experience with Victoria bringing my guest.

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★ 5

Been to many gyms but this is by far my favorite! They have all the best, top notch equipment and such a lovely staff. Shout out to my girl, Ari, who, despite it being 4am, always manages to make me smile and put me in a good mood for the day! Love her and the gym and thank you for being a bright spot in an otherwise stressful day!

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★ 5

Great gym great location lots of equipment and just about everything you need. Minus all the young kids treating it like a playground with their tripods and extra unnecessary things. Oh and we can't forget people using the benches as a phone booth.

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★ 1

Won’t let you cancel unless you do it in person with a manager present, also the dirtiest gym bathroom I ever seen staff isn’t at the front desk half the time machines always broken

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★ 4

Been going here for a while. Huge gym with loads of equipment and huge parking lot. The staff is always so helpful and friendly. Shout out to Ari for always making the best shakes and being available for help!

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★ 5

This gym is phenomenal compared to other gyms. The staff is great, attentive, the members here are also great like my second family.

Ari and Nick in the morning is terrific, they’re super friendly, make awesome shakes, and they’re attentive to all of your needs! I can’t thank them enough during my time here as a member.

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★ 4

Love the time it opens and the space. Great equipment to utilize. I go 4 am and Ari always opens on time. She's one of the reasons I go there, always on time always helpful.

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★ 4

Decent sized gym with parking. Ari at the front desk is great providing a warm welcome to us early risers.

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★ 5

Ari is amazing and makes the best shakes

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★ 5

Good neighborhood gym. Ari, the front desk, girl always give everyone a warm welcome

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★ 5

Ari is great on front desk

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★ 5

thanks to the large parking lot,,,you can get your workout in at any given moment instead of driving around looking for parking,,once you are inside you will see that no matter how crowded it may be,,you can get your workout in without waiting for machines or weights,,,all for the low low,,,

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★ 3

Deberían limpiar las duchas y ponerle mas atención al baño y vestidores de hombre de lo demás todo bien ✍🏻

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★ 1

I’ve been coming here since 2018 and since the past year or so, the men’s bathroom has been smelling like old piss, similar to a smell from a subway station. It’s utterly disgusting! They say they clean it but I guess they don’t use bleach or OxiClean! I’d clean it myself if the owner is willing to pay me 😎

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★ 1

Worst place ever do home workouts but don’t go here

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★ 1

After months of continuous complaints several machines have ripped up rubber handles full of germs and gunk. Even more of them have missing rubber handles on one side while the other side is fine. Making your grip on them uncomfortable.

NO ONE THERE CARES AT ALL!!!!

I have attached just a few photos to this review but will upload several more next week.

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★ 5

Love it you should really sign up there

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★ 1

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★ 5

my second house💘

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★ 5

Retro fitness glendale is the best retro fitness in the tristate area, and I visited betlahan, Connecticut, Jersey and Rhode island..

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★ 5

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★ 1

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★ 4

Good gym with a great layout . They could use a pull over machine . But other than that the owner does a good job of maintaining and cleaning the place without sacrificing pricing. The owner of the forest hills location should take note .

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This has been my home gym for many years
Just love it, I really feel like home, I appreciate the cleaning personal, you guys are the one who made me feel home! Andrea keep up the good work, thank you 🙏🙏🙏

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★ 5

We were at Retro Fitness Glendale today to replace a couple of Fitness cables and fix a couple of machines, manager Victoria was a pleasure to deal with, awesome place.

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★ 5

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★ 1

All was well until out of nowhere this place became a cockroach hotspot. It’s gotten so bad that I’ve had to stop bringing my bag in order to be prevent bringing anything home. When I do have to bring my bag, I always have to shake it well and 80% of the time a cockroach always goes running out. This is a problem specifically in the men’s locker room and I cannot say if the women are having the same issue. I hope this issue is resolved soon and please view the images attached for proof.

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★ 1

Was force to leave this gym about 4 years ago. I help out a few friends because the trainers also sucked. staff sucks including the owner. From the looks of the reviews still the same. Look somewhere else anywhere else trust me I'm doing you a favor.

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★ 1

The customer service here is terrible. I moved to Long Island and have been trying to cancel my membership here for 2 months. I’ve sent emails and called to speak to the manger who just so happens to be in “the hospital” and last time I called he was on vacation. This gym is a scam. I’ll call my credit card company and cancel that way.

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★ 5

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★ 5

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★ 5

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★ 1

This gym is a complete teardown , absolutely not worth the money. Things are always broken and manager take years to replace simple things as if it’s too damn hard to go on Amazon and order a 5$ clip. The one in Glendale is much better, cleaner and equipment is up to date, you will rarely see machines being out of order.

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★ 1

This is one of the worst gyms I’ve ever joined. Dirty locker rooms and rude staff. Save the aggravation and join a real gym. Other branches aren’t as bad but still not great. The Glendale branch is filthy.

Source: Google

★ 5

They are always updating the gym and the equipment. It's clean. And I've been and worked at other gyms I could tell when they clean. Definitely recommended

Source: Google

★ 5

Great customer service and kept clean

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★ 5

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★ 5

I love theatre cardio, helps to ignore the clock

Source: Google

★ 3

I left my old gym to come back. I used to be a member when they first opened. I loved this GYM for the amenities it had at the time. Coming back to this GYM after 9 years I could see there has been some changes. The place was brighter and a lot cleaner back then. As a Facilities Manger its bias of me but I see room for improvement. IT isn't the cleanest GYM but then again what GYM is clean in Brooklyn and Queens. It has a lot of wear and tear that is visible on the leather. And there are some corners that look like they haven't been touched by a duster since I left the first time, especially on the weight machines. I didn't check all the Message Chairs, but Chair Number 2 doesn't work as intended. The Staff are super friendly and very very helpful. Shot Out to Amanda who helped me with what I need to know about Retro. I do like the equipment they have. I hope they could add new ones or maybe switch out some old ones. The smoothie bar is nice. The open Rooms are great if you are about privacy while you stretch and meditate. I love the organization of all equipment is perfect. I would say I have been here in different time slots during morning. The place is pretty packed on a Saturday Early in the morning. But the GYM is less packed after the initial rush on a weekday say on a Monday. I enjoy the amount of parking that is available. I wish I could see more Dry Paper Towel dispensers with the spray throughout the GYM. It's annoying that I like to wipe down the equipment and I must search for spray bottles and then walk a considerable amount to grab the napkins. Other than this and that the gym is decent and not much has changed but some missing equipment and the amount of dust and dirt accumulation.

Source: Google

★ 5

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★ 5

Clean, cool, and spacious

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★ 5

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★ 5

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★ 3

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★ 1

👎

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★ 5

Free parking is a win, and the energy is always right with the staff and the people who go to do work on the gym floor.

Source: Google

★ 5

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★ 5

I must say maneger listens takes action,gets the job done . Changed my whole review, Great job

Source: Google

★ 1

Called to check out the gym and some classes and the first visit went okay. I registered for a membership and was told I have a complementary fitness test. I did that and then was told to sign papers and become a member of a fitness program. A week later, I received horrible medical related news and realized I could no longer afford the lessons so I went to the same lady who enrolled me and informed her of my situation. This is exactly how it went: she’s on her phone, looks up at me for a mere second and goes “oh well not before you complete your first year.” Mind you, at no point in time was I informed that this was an annual deal. I try to explain my situation but she disregards my presence and disrespectfully continues her video call?? Horrible. This is the same lazy that was all bright smiles when she was enrolling me…

I go to the front desk to try and reduce my membership and they inform me that it is an annual contract but I can pay a certain fee to reduce it (a fee higher than the membership). All of this was after an hour of “trying to find the manager.”

Now, they keep charging me for a service that I was TRICKED into and disrespected when trying to manage. I will personally have a lawyer look into their behavior, but would absolutely encourage anyone to go to any other gym regardless. Because in addition to that scamming attitude, the gym goers have no etiquette at all (weights are never where they should be, machines are hogged by groups of people chatting, etc…).

Source: Google

★ 5

Source: Google

★ 1

If I could give this place a 0 I would. They lie in order to get you to have the physical trainer membership. Then the coaches switch every so often. Coach James Sharp told me I could cancel the trainer membership any time. Which is a lie you’re tied into a 12 month contract. I also told them I’d be moving which is the reason I’d like to cancel they were not understanding what so ever. I’ve emailed them many times no response. Keelin Eichert is extremely rude.I would not recommend retro to no one! Bad experience overall and no one takes responsibility for anything.

Source: Google

★ 1

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★ 2

Place is pretty ghetto. Several machines broken, with signs on them saying parts to be ordered. Leg extension padding is completely worn, they solve this by adding a yoga mat on top of the seat. Gym bags all over the gym floor. I’m here because it’s the only game in town but if you can go to the Union tpke one, much nicer.

Source: Google

★ 5

What’s not to like the staff and equipment are amazing. The gym is always clean. I have been a member since the beginning and would not go anywhere else .

Source: Google

★ 5

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★ 1

You need to write, print out, and sign your own written letter and bring it to them to cancel... in 2022. They dont have the technology to cancel your membership on the computer if you ask them...

Source: Google

★ 4

I’ve been working with coach Cynthia for a little over 4 months, and am so happy with the progress I’ve made so far! With Cynthia’s help, I’ve gotten stronger, learned a lot of new exercises and how to lift correctly. She keeps me accountable and is always so encouraging. I always have a great time during our weekly sessions.

The only downside is that the training sessions are expensive and the sessions are a bit short (they’re only 30min each). But we always make the most of our time. Overall, I feel like this is a good investment esp if you know you need some help staying accountable and you have specific goals that you’re hoping to work on.

Source: Google

★ 1

This place is disgusting, they will rip you off if you subscribe to their plans.

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★ 1

The worst gym ever, they kept charging me for 2 years without going to their gym and now they send it to collections. Dont sign up with them.

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★ 4

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★ 5

Great place...I need to visit more often

Source: Google

★ 1

FEMALES/MALES BEWARE HARASSER ON THE LOOSE!!

Retro Fitness has ignored 6 complaints from 6 girls to ban an individual who has been harassing females for the past 2 years!! It's unbelievable, but Retro has preferred to let go of 6 girls than to ban a harasser.

Retro Fitness incompetence to safeguard their customers' safety and well-being is a burden and close to non-existent.

I provided Retro Fitness videos, audios, witnesses and images of this individual harassing me and finally TOUCHING ME! Yet nothing was done! I had to cancel my 1-year membership and lose money, but I refused to become the harasser's next victim. Be safe!!

Source: Google

★ 5

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★ 5

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★ 5

I love my Saturday zumba class with Josue the best.

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★ 5

Great gym!! The have an awesome massage chair . I recommend you get the membership that allows you to bring a friend on very visit!!

Source: Google

★ 5

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★ 5

Muy buen gym

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★ 1

Scammers dont go here

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★ 5

Pretty good atmosphere. Clean, lots of different equipment to choose from. I try to go in, keep my head down and do my thing but I always feel like a piece of meat on display. Ladies please, I come here to sweat, not to be sweated. 😜

Source: Google

★ 5

Love the Gym!!

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★ 5

Extraordinary staff! Professional! Knowledgeable! I must admit—-you have the best people working at the location! Congratulations!
Juice bar is outstanding as well.

Source: Google

★ 5

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★ 5

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★ 5

If you had asked me a year ago when I moved to Glendale if I'd ever be writing a review for retro fitness, I'd laugh. I checked it out when I first moved into the neighborhood but didn't see the ENTIRE FLOOR of cardio equipment (hi i'm dumb) and since I only wanted to use it for cardio I just never went back. Flash forward a few months later, i'm regularly doing crossfit and want a place to lift weights on off days, I joined this gym and I'm so glad I did. not only do they have a ton of equipment from cardio to weights to ropes you can check out, but also a nice smoothie/food area. I complained once on a survey about not having enough spray bottles, not only did the owner email me and say he took my complaint to heart, the next time i went there were a laughable amount of spray bottles around. you could've sanitized the whole neighborhood. last but not least, i cancelled since i'm moving away, it was the easiest, no pressure process. a rarity with gyms. ownership is responsive, staff is great. great gym. wish I had looked up upon my first visit.

Source: Google

★ 5

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★ 5

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★ 1

Terrible experience trying to use the facilities one day I forgot my phone with bar code at home, they won't accept your ID or anything else....so if you don't have your phone you can't use the facilities. Customer service is non existent. No one helps or tries to help, only one person at front desk very young with no experience. Horrible experience and I've been a customer for 5 years. I decided to cancel my membership.

Source: Google

★ 5

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★ 5

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★ 3

Last night I was waiting to order a protein shake for more than 35 minutes.
The girl behind the bar was very busy talking and talking with other customers that they ordered only 1 shake.

Source: Google

★ 5

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★ 1

(REVIEW UPDATED)

I TRIED TO CANCEL MY MEMBERSHIP MANY TIMES AND NEVER WAS ABLE TO BECAUSE YOU HAVE TO TALK DIRECTLY TO THE MANGER WHO IS NEVER THERE… so if you want to sing up with them any employee can get you in . But if you want to quit. You have to camp in the parking lot and hope that “manage” shows up one day!
THIS GYM IS A SWINDLE !!

They charged me 61$ anual fee 2 months before Is actually a year of enrollment , even when they where closed for like 3 months becouse the pandemic. I know business are struggling because of this , but so the customers are !! . Too expensive and is not the best gym in the area. On top of that they got rid of one of the reasons I bécame a member ( the heavy bags)

Source: Google

★ 4

Decent gym could definitely get just about anything done recently it’s been overcrowded in the night time but starting to lighten up wish they had more multiples of the same machine like the dip machine

Source: Google

★ 5

I go there everyday and it’s the best environment and the community and management are so nice downside I got robbed right around the block but I still go there no matter what! - Sarm Goblins on top

Source: Google

★ 4

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★ 5

The best gym in ny

Source: Google

★ 2

I go to this gym. I am new to training, but once I am more comfortable/better at training, I'll probably choose a different place. People are right when they talk about the trainers. 30m sessions are $55 each (didn't make it clear "sessions" are only 30m when I signed up). There's nothing you can learn/do in 30m. The one I was matched with just did a bunch of cardio. That's not why I hired her. I needed to learn how to lift. I am still not sure I am doing RDLs right. Not much space between the machines is accurate, people leaving dumbells and plates everywhere so you have to go on a hunt. I guess that last one is the culture and not RF's fault, but with all the grunting, people not putting equipment back, or keeping a whole rack of equipment for themselves, you get a sense of who goes there. Lots of broken cardio equipment. Lots of competition over the more popular machines.
I wanted to write this review because staff are responding to nearly every review and denying. I just wanted to follow up on the things that are true. All in all, it's not THE WORST, but there are a lot that are better.

Source: Google

★ 5

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★ 1

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★ 5

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★ 5

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★ 1

I should have read other people’s review before signing up for this gym. The gym itself is just okay but the main problem lies in the trickery & I’ll say scam they operate within the Personal Training Department.

First of all, you’ll never be told you’re going into a 12month contract with the personal training which costs a whole lot & you get few sessions in a month between.

I was going out of the country & i sent an email to them to suspend my personal training & gym account till I’m back. Only for Keelin to reply 3 days after my mail saying she doesn’t know my branch. But my name & other details in which i used in registering were present but can’t find my branch? Laughable. They charged me a total of $1,383 that ilI didn’t use for Personal Training. I told them i want a refund and they said I’m on a 12 month contract. What contract? Lol… I was never informed of that.

On top of that i was refused entry when I told them that I want the PT cancelled & money refunded but I’m keeping my gym membership which they took money for. What kind of oppression is that? Anyways. I’m so so done with this gym.

Update after reading Keelin’s response.

1. I was paying & using those months because I wanted to & not because I knew it was a 12month contract. No one ever mentioned any contract to me & everyone with the same issue can’t all be lying.

2. You said you told me what to do. Seems like I the paying customer has to do most of the work. 1st you’re unable to determine my branch after having my name, email address & I even included the name of the coach in the mail?
2nd, I should be the one calling the bank on my end. Why couldn’t you place a stop payment on your systems pending on our agreed time the same way you’re able to set a deny entry for a gym membership I clearly paid for?

3. You said I used 9 months of session. That’s a lie. I only used 5 months of session before traveling and asking you to cancel pending my arrival but you didn’t and charged me for the 4 months that I was away. That’s exactly what caused this whole issue. So stop with the false information.

Finally, I wasn’t trying to make your team look bad I only stated what happened. I hope in the future you guys are more transparent with your Personal Training sessions.

Source: Google

★ 5

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★ 1

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★ 5

Great staff. The most spacious Retro in Queens. Dumbbells go up to 135 and owner is always bringing in new equipment. Morning crew is very mature and respectful. Love my gym

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★ 5

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★ 5

love everything about this Retro in Glendale . Is clean , parking so convenient and friendly staff.

Source: Google

★ 5

Great staff and awesome instructors

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★ 5

Source: Google