★ 5

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★ 5

Шала

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★ 5

Arielle is the G.O.A.T

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★ 1

I have been a member of this gym for over a year now and I swear to god, the zen den massage chairs are ALWAYS out of service. I pay the higher membership to use this equipment yet for the past year and a half I’ve gotten to use it twice. Every other time it has been broken. I don’t understand why this isn’t an easy fix. Please fix this or give ur members a discount for unusable equipment you pay extra for.

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★ 5

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★ 5

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★ 5

Great gym. Friendly staff. Have most everything you need. Clean as well. Price is right.

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★ 5

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★ 1

Mario D. Over charged and was promised a return phone call. It's been 4 days...
Neither the owner, Courtney, or corporate has reached out.
Went into the gym and was told that the manager Joe was out all day and will not be returning again? They just don't care, nor do they look at the posts

8/22. No response from retro manager, Joe
8/23 was at the gym to find out Joe doesn't work on Saturdays. Him knowing this, made a conscientious decision to avoid calling me. Why would this not hurt the brand?

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★ 1

This gym has become disgusting. I complain daily to the staff that there is no AC in the dead of summer. The owners don't care. Save your money go somewhere else because you cant even breathe working out in this gym. The weights are all in the basement and there is zero air flow or AC on. They are taking everyones money and supplying an unsafe environment.

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★ 1

Disgustingly hot. They will not turn any AC on even in the summer. They put a few fans around but any member who is near the fan moves it directly on themselves so it doesn't circulate any air. All the fans do anyway is circulate hot air around. I was excited for new owners hoping they would fix the AC and get some new equipment but it seems these owners are even worse then the last. They dont care about the safety or well being of the members.

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★ 1

Some equipment needs updating, benches are very unsteady, They do seem to struggle with AC every summer though. Last year I couldn't go to the gym for two weeks because they had no AC during a heat wave. And it seems the same is happening this week, fans all over the floors but no AC which is very uncomfortable when its 90 and humid out.
Update its a week later and still no Air! This is so disappointing to have to cancel a membership all because they will not have working AC when it is 90 degrees outside. Me and my husband unfortunately will have to cancel.
And in regards to the last response from retro, I think we have been patient enough, this is year two of it being like this, so clearly nothing is being done to fix it. They have also now removed the floor fans that they had all over the different sections of the gym, really making it unbearable to workout heavy. This company is going to regret being cheap and not paying for basic AC when all their members leave!

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★ 5

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★ 1

i was attacked by a fellow member several months ago
when notifying club manager alex, i was accused of being the instigator
with witnesses to the incident corroborating my statement along with the club's own video footage, no action was taken against this member
consequently, i was considered to be a "difficult" patron and my contract was terminated this past thursday for no just cause
when i asked manager alex why it was cancelled, she could not give me an adequate explanation
i tried following up with retro corporate but was given the run around claiming that each franchise is individually owned and any issues i had needed to be redressed locally
as a member for nearly 15 years, i had nothing but positive things to say about the club
it was only until ownership changed hands last year that things went downhill
machines werent repaired, air conditioning was ineffective, etc
i strongly suggest that no one should join this gym and to my fellow members who i was friends with, planet fitness is right down the road with more machines, a friendly environment and a manager who couldnt be more accomodating
P.S. 4 years later, i hear the management is still slovenly when it comes to upkeep
A disgruntled member told me today tat the a/c has been spotty the last couple of weeks which has resulted in moldy mildew throughout the gym
Apparently this condition has led to the floors being wet and therefore dangerous

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★ 5

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★ 5

Clean and ŵell maintained equipment. Staff is friendly , supportive and encouraging! Love it

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Find a different gym in the summertime. The ac barely works in the upstairs or downstairs gym. Management has been notified with no change. The humidity is high enough inside the gym for a potential mold
Issue.

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★ 1

I recently signed up for a membership at Retro Fitness with the intention of participating in the group classes and was genuinely excited to get started. As a new member, I had several questions regarding class locations within the facility and how my unlimited membership worked. Unfortunately, my experience at the Ronkonkoma location was extremely disappointing. The customer service I received left me feeling unwelcome and unsupported. As a result, I chose to cancel my membership before I even had the chance to use the facility. It was a deeply discouraging and unpleasant experience.

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★ 1

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★ 1

I signed up for the unlimited pass and was told I can go to what ever retro fitness facility I wanted . I went to the ronkonkoma retro fitness location there was one employee working and he gave me such a hard time. He is the reason why I’ll never consider this gym again . I had to cancel my membership because unfortunately their is nothing closer to my location. Their policy is described during the sign up but not enforced once I became a member .

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★ 1

I came here for about 1 year. I was told that $19 would be charged when I canceled my membership. This is a robbery. I don't recommend it to anyone

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★ 5

Best gym in Ronkonkoma

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★ 5

The service is great, the gym is great, very calm and chill space and they have a variety of exercise equipment.

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★ 5

All of the staff are amazing. Especially Courtney that works in the morning. She also greets the members and goes out of her way for them. Great hire! Gym is very clean. Protein shakes are always made too the highest standard.

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★ 4

Recommended this gym for anyone who wants to feel so welcome and have fun while geting into shape at your own pace. Great workout with
Kathy & Donna.

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★ 5

Great gym been a member for about 5 months always able to get on machines locker room clean nothing broken I enjoy the massage chairs in the recovery room the ability to not be overcrowded overcharged or stuck in and outrageous contract

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★ 5

Feels like home, would never go anywhere else

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★ 1

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★ 5

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★ 5

BEST. GYM. EVER. equipment is amazing and clean. its quiet and a very great atmosphere. i wish i didnt move i love retro ronkonkama so much. :(

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★ 5

Very friendly and responsive t0 any operational issues, etc

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★ 5

This gym is a piss poor excuse for a fitness center! Management is terrible! I’ve cancelled my membership in May and it’s now January. I’ve called every week because I’ve been charged for monthly membership fees ever since and I’ve gotten nothing but excuses from their staff which is pathetic. I recommend everyone to go to unique or planet at this point as I haven’t heard back from one manager since I first called which should be an embarrassment to retro in general that their managers are this incompetent that they can’t even handle someone cancelling their membership unless this is just a scam from blackrock who bought them out early last year. Either way we recommend that if anyone wants to better themselves that they should definitely not go with retro because they suck as a gym and as a welcoming home to better yourself ! And my name is Arthur Periera, Lisa’s Fiance and I’m a member until now so this in itself should speak volumes.

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★ 1

Very unprofessional and nobody to call to report issue

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★ 5

Been there when i was in long island. Great staff and very good and clean equipment and very nice located. Love that place

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★ 5

Power Up!

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★ 5

I have been coming to this gym 3 1/2 years and it’s great. It is very clean and a ton of upgrades since I started going.

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★ 5

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★ 5

Just want to give a shout out to Cindy, the instructor at this gym. She puts in so much effort in everything she does and you actually see results doing her class. I’ve been a part of multiple gyms and never have i felt like i got results from going to classes like i have with hers. She is SUPERB. An HUGE asset to this gym for sure.

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★ 5

Awesome

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★ 5

I have been a member of Retro Fitness in Ronkonkoma for over 7 years now. I am one of the members that comes in during opening (5:00 AM).Cortney opens and she is the best thing to happen to Retro. She is always on time, which is so important to members working out at this time, as we all need to make it on time to their own jobs on time. Cortney is a breath of fresh air first thing in the morning. She always greets with a nice smile and great attitude. She does not perform just as an employee, but she would make an exceptional manager. Cortney always ensures all the paper towels and disinfectant spray bottles are full. She keeps the front desk/ food prep station spotless. Cortney is the reason I rated Retro Ronkonkoma 5 stars.

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★ 5

I want to take a moment to recognize Cortney at Retro Fitness for her incredible dedication and positive attitude. She creates such an uplifting environment at the gym, making members feel welcome and motivated every time they walk in. Her friendly demeanor, professionalism, and genuine care for everyone’s fitness journey are what truly set her apart. Cortney is always attentive to the needs of members and goes above and beyond to help with any questions or concerns. Her energy makes Retro Fitness an even better place to work out. Alongside, I love this retro fitness. So clean, everyone there is so friendly, and a great staff!!!

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★ 5

Courtney is always a pleasure, courteous, respectful, and outgoing. It isn’t just with me, I see how she interacts with other members. Courtney is the same with everyone.

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★ 5

Great gym nice and clean and a very friendly staff

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★ 5

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★ 5

The staff is extremely friendly and always willing to help. The class instructors, Cathy and Chanelle are friendly, encouraging, and knowledgeable. The facility itself is very clean. Great machine options for workouts!

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★ 4

I may be nitpicking but I would like air conditioning in the summer

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★ 5

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★ 5

This gym is a hidden gem. The equipment are all top of the line. It's very clean. And no matter the day or night it's never overly crowded.

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★ 5

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★ 5

Very clean not to busy very professional

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★ 5

A very nice n clean gym ,very nice people,the staff are wonderful n respectful!

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★ 5

Retro is a great place to work out, and their classes are fantastic. Destiny at the front desk is the amazing, Brian and Dylan are meh, okay I guess (just kidding they're all awesome!) :P

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★ 5

Love this gym. My boyfriend and I were members of unique for a long time and we did not like how crowded it was and how all of the equipment was broken. Everything is better at retro. All of the machines are like new and no matter what time you go, you're always able to get your workout in. It's never bombarded with crowds of people just socializing. It's people that are really there to workout. Such an amazing change for us. We can actually enjoy going to the gym every night now!

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★ 4

I have been a member for 10 years and enjoy taking classes to keep me motivated. My favorite instructor is definitely Cindy and the only reason I am still at Retro. All of her classes are amazing!! She genuinely cares about the people who take her classes and I never had the results I have achieved until taking her classes. She makes me actually look forward to going to the gym!!! Also want to add that Arielle is amazing at the front desk . She always greets you with a big smile and is so helpful. I love the new improvements happening too. It looks really nice. 👍

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★ 5

It's a Friendly unpretentious gym.
Great classes and instructors
This is an update. Love the New look, equipment and ammenities the gym has added. They recently renovated the whole gym. It is a great gym for the price. The classes are amazing. The instructors, Cindy, Melissa, Rudy, Cathy and Donna are top Notch.

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★ 5

best gym ever 👏

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★ 5

Lots of people were being big babies after the gym was renovated, but the upgrades are awesome!

Sure, some of the older machines are gone, but half of them were broken anyways. This Retro went from feeling like a Walmart-Brand gym to a clean, modern, and upgraded gym that is a great fit for beginners and advanced lifters alike.

My only suggestion: Please, can we restock the gorilla mind energy drinks?!

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★ 5

I have been going to Retro since 2017. My first ever class was Cindy's CORE class on a Sunday morning. I continue to try to consistently take her Core class, as well as her BODY PUMP and now just very recently after all these years, her Zumba. It is such a mood lifter! Where have I been? If you feel like you need a mood pick me up and an awesome cardio work out, take her Zumba. Cindy is such a positive upbeat person and her classes are so good! She is a gifted instructor , knows her stuff, and her classes are so user friendly to all. She is such a nice person too!

Ok, Cathy! Super friendly, inspiring and I LOVE her CYCLE STRONG class. I look forward to it every time I get to attend. Cathy is just such a positive, kind and encouraging person. I have been going to Cathy's SPIN classes since the first week I started coming to Retro years ago.She lifts my mood and is a great Spin instructor!

Melissa is so great! She always makes extra effort to give praise to individuals when they use the right form and always takes time to help with your form. She really gets you to push yourself and always changed things up . Her spin class is great. Her classes are always effective and I learn form her every time. Melissa is very personable and a gifted instructor.

Jamie is another incredible instructor. Her Saturday FIT ZONE and HIT The Road spin are two classes I try to complete as much as possible. She always wants to hear what you want to work on and changes things up top meet your request. She checks in on how you are feeling during her classes which is great. She is a powerhouse of energy and if you want to get the job done- go to her classes! She will get you there, and she is always so thankful for you to spend time with her in her classes.

Donna is so super nice! I enjoy her SPIN classes as well as her kettle bell class. I love it! Another favorite class!

Rudy is alot of fun and has a drill sergaent type of vibe which is fun because he is funny at the same time. He pushes you and also will make you laugh during times when you are struggling to push hard, which I find enjoyable. He will push you and his classes are always different and effective.

Every single instructor at Retro is TOP NOTCH. I am very happy with my membership!

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★ 5

Top notch classes with top notch instructors! I have been a member for about 3 years and despite any changes along the way, Cindy, Rudy, Cathy and the rest continue to provide fun and challenging instruction and maintain the community feeling that inspired me to join. Thank you!

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★ 5

I’ve been coming to Retro on and off for over 11 years I've seen lots of changes & many instructors come and go over the years . Two amazing instructors that remain consistent one being Cindy Lyman She‘s the best part of my Sunday morning & Fridays happy hour I appreciate her dedication to making each class unique , exciting as well as challenging She is truly an amazing instructor! I also have to shoutout a another amazing and wonderful instructor Donna Castillo DeMicco
She is patient, fun, knowledgeable, and pushes me further than I would push myself. I’m so happy they brought back kettlebell. these two are Simply the Best !!! The only request I have is bring back Barre 🙏🏼 PLZ

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★ 5

This gym started my interest in zoomba and fitness classes !! I have loved every minute of being there!! A particular instructor Ms Cindy
Was absolutely one of the best instructors I have seen!!!
Such dedication to her class in enthusiasm and energy 🩵
I encourage everyone to take one of Cindy’s classes

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★ 5

I started back at Retro Fitness 3 months ago feeling weak, sucking wind and not too much enthusiasm. Cathy Lucidi has been my personal trainer for these 3 months. I train with her at 6:45 am 2x a week. She is on fire and ready to train me at that early hour. Cathy definitely pushes me more than I would push myself. My strength has increased, my cardio is much better and her enthusiasm has rubbed off on me.I will definitely keep training with Cathy because I am seeing and feeling some really good improvements in my fitness level.

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★ 5

The classes are great! Cindy is an amazing instructor and coach , she is always prepared to lead the class. Everyone in the room is encouraged to participate and work at their own level.

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★ 5

I have been a member for over 14 years and the new manager and team is amazing than all gym I been before. The class I usually do every day is spinning class with @Melissa Arce. She is the most motivating and dedicated person in her classes. She always tries to get 💯 out of me. The results I have had in her classes are great. With her I have learned a lot from spinning classes. thanks Melissa💪🏽.

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★ 4

Been a member for 10+ years. Personal trainer Donna D is the reason I have been and continue to be a loyal client. She is awesome and truly makes you feel like a part of a team there. Love her and her ability to get me motivated to go to the gym each time!

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★ 5

My review is for Donna. I am afraid I do not know how to spell her last name, But I call Donna Retro she does the spin classes on Tuesdays and Fridays, and I think on Sundays mornings as well. I think she is good for spin because she is not really to crazy with it but I always come away knowing I had a workout. She has also been my trainer for a long time and I think she is great.

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★ 4

Brand new equipment, lots of space, updated bathrooms, pleasant and helpful staff at Retro Ronkonkoma. I really enjoy Donna's spin and kettlebell classes and she's an awesome personal trainer. Retro needs to give her some evening spin classes, as she has quite a following who would like it. For strength, power and endurance training, Rudy and Melissa are top notch. They have lots of knowledge and always make sure our form is correct.
That said, the classroom needs attention. I don't get why they didn't cover that hard vinyl floor or replace the beat up dumbbells, and heavier dumbbells are also needed. Also more dumbbells and bar bells are needed throughout. I’d like to see privacy panels for the dressing/locker area, as it’s wide open on entering the bathroom. Overall, a great gym, and price is great- where else can you get a big gym with kickboxing, spin, lifting and dance classes, plus tanning, red light therapy and massage chairs for $29.99 monthly?

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★ 5

Donna has a great spin class motivating gets your day started on a great note and an added benefit you get to brush up on your 80's and 90's music

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★ 5

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★ 5

I never thought I would like going to the gym. I joined retro fitness under doctors orders. The first class I attended was one of Cindy’s classes. She was terrific, her energy was and is contagious, motivating and so much fun. From that day on I was hooked. It’s been a year and a half and I am loving heading to retro for my classes. Cindy never disappoints. Her classes are always a great workout and always so much fun. I just love Cindy for what she does and for who she is.

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★ 5

My favorite classes are Dance fitness. Core and Body Blast. It's all due to an awesome instructor. Cindy classes is kickass. You will never regret coming to the gym for her classes. I can go on and on about how wonderful she is . Results speak for itself. 👊

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★ 5

took melissa arce’s class during my school break and i loved it. i dont think ive ever sweat so much🗣️🙏🏽

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★ 5

Great atmosphere, clean, well-lit gym! Top notch machines and free weights, good class schedule. Love that things are maintained, good music playing, affordable price.
Still a great atmosphere and nice long hours.
5.20.22 update - still great.
2.2.23 update - Retro Fitness Ronkonkoma continues to be an excellent location.
2.19.24 update - love the new look guys! New locker rooms, machines, weights! More space, love it!

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★ 5

Cindy is an amazing instructor! She is always upbeat and very welcoming and professional to everyone! She is always very thorough when going over a routine and will give modifications for different moves. If you are new to Retro you should definitely try out one of her classes, you won’t regret it!

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★ 5

I’ve been coming to this gym for years now and the main reason I stayed is because of Cindy Tall. I take her Body blast and Dance Fitness every week and I have to say they are the best classes and she’s an amazing instructor. She always is super energetic and knows exactly how to keep the class motivated. I love coming to Retro because of Cindy. She’s top notch!!!!

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★ 5

I have been working out since I was 16 years old I’m 23 now I have been to a lot of gyms and I have worked at gyms before. Retro fitness Ronkonkoma is by far the best gym I’ve ever been to. Jackie, my personal trainer is so insightful and intelligent. She helps fix my form and keeps track of how many reps I do because I’m not smart enough to count past three. My strength training journey is way more successful because of her. Mel and Ariel are cool too.

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★ 5

Jacqueline the personal trainer at retro is absolutely the best at her job. I’ve known many trainers but she is so kind and caring as well as very knowledgeable when it comes to catering specific works out for individual needs. She has great advice and perfect form. She always has a smile on her face which shows she loves what she does. I recommend joining the new and improved gym and asking for Jacqueline to help you reach your fitness goals.

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★ 5

Melissa has changed my life in the context of health and fitness. She consistently comes equipped with new exercises to keep classes fun so we're never reaching a plateau! She has tremendously helps me engage more when doing exercises, so I get a mind-muscle connection, and I'm always sore the next day. So not only am I enjoying the results aesthetically, but I constantly learn a lot from her. When taking her classes, she comes equipped with better music than many dj's and her high-energy performance is truly motivating. Best spin instructor i've ever came across! Thank you for all your contributions to the members!

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★ 5

A diamond in the rough in Lake Ronkonkoma. I love training here! Sundays, Wednesdays and Fridays I’m taking classes with Cindy. She’s a devoted powerhouse of a trainer. Her Core and Body Blast classes have taken my fitness journey to a whole new level.
The yoga teachers, Jen & Lauren are exceptional with their sequences to keep me toned. I love the spice of Cee Zumba and Step classes. I’ve recently started taking the Kettle Bell class on Monday nights with Donna! It’s dynamic to say the least.

Thank you to Ariel & Destinee and your entire crew for stepping in, stepping up and continuing to make Retro Ronkonkoma a little piece of heaven on Long Island! You help make people’s future brighter. You’re helping us all stay well!

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★ 5

I've been going to Retro Fitness for quite a few years now, maybe 8. Each year it just gets better and better! The club is so clean and the staff is so knowledgeable and friendly. They offer a variety of classes to keep you motivated to reach your goals and put you on the right track. I have to say Melissa Arce is one in a million!!! She goes over and beyond her job as a fitness instructor to ensure that her class members are happy and having fun while working out. Melissa always makes sure her members are doing the correct form whether it's on the bike or lifting weights, so we can get the best results out of our workout! She is absolutely amazing when it comes to Spin and Strength Training! I always look forward to Monday, Wednesday, and Friday classes with her!

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★ 5

Another great "Power Ride" Spin class with instructor Melissa Arce. As an instructor, Melissa's focus during class is to assure all participants are achieving there goals, she takes time in every class to advise one on one or as a group
for proper techniques...can't wait till the next class!

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★ 5

The gym is spotless nice new atmsphere,cardio class w milissa better bring ur A game no joke

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★ 5

I want to shout out to Cathy, for helping me on my journey to getting fit. In the beginning of joining retro I used her as my personal trainer. She gave me motivation to keep going even to this day.

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★ 5

I have been a member of retro for over 12 years. The only thing that keeps me coming back is the great classes that are offered. My favorite classes are Cindy’s dance fitness and body blast! Cindy always takes the time to focus on our technique and form as to make sure we get the best results from her classes. Her classes are the best part of my week every week

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★ 5

Love the gym and all it has to offer. I have been a member for over 10 years and continue to enjoy coming to the classes. I love all the instructors, but I would like to call out Cindy, who is always a bundle of energy and one of the most motivating people. She inspires us all to challenge ourselves at all times. Simply the BEST!

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★ 4

I really enjoy this gym. The equipment is now very new. However, I wish they would redo the floor in the classroom. I also really enjoy Cathy and Rudy's classes! I enjoy all the instructors as a matter of fact but Cathy and Rudy are always so encouraging to me. The only thing I wish they would do is to please stop removing classes and to please get substitutes for when the instructors are out. It has happened a few times where there was no coverage for certain classes. So I didn't like that part but all in all, I enjoy this gym.

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★ 5

Retro Ronkonkoma offers so many great classes! My favorite classes include Dance Fitness, Killer Core, and Body Blast all taught by the fabulous Cindy Tall! Cindy really inspires us to work hard! She always shows up for us and gives us her all! She brings us awesome, challlenging routines that are so much fun!! It’s always great to start my week on Sundays with Cindy, and to end my week with her as well!! Love you Cindy!!!

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★ 5

I’ve been a member of retro fitness since 2017. I started off taking classes and I enrolled in Cindy’s Zumba class for my very first class and I absolutely loved it. Cindy made me feel comfortable from day one. She is very personable and motivational. She has such a positive energy in every class she teaches. I look forward to Cindy’s classes and I’m so glad she’s such a big part of my fitness journey.

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★ 5

I have been a member of Retro for almost 10 years now. While there have been A LOT of changes over the years, I have to shout out someone who has always been consistent and an amazing instructor. Cindy is by far one of the best instructors that Retro has had. I have taken a lot of classes with different instructors throughout my time there and she has always been one of my favorites. Her classes are fun, energetic and a great workout. Cindy always has a smile on her face and positive energy no matter what is going on in her life. She truly is awesome and I cannot recommend her classes enough!

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★ 5

I have been working out for more years than I care to count and was definitely stuck in a rut until I started taking Cindy’s classes at Retro. She has made me love the gym again. All of her classes are amazing!! She genuinely cares about the people who take her classes and I never had the results I have achieved until taking her classes. She makes me actually look forward to going to the gym!!!

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★ 5

Cathy gets your body going with cycle strong. Using weights with spinning certainly adds a challenge but she gets everyone through it!

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★ 5

This place is nice, nice atmosphere lots of new equipment the staff are so friendly the trainers are very helpful Melissa is one of them sometimes I don’t feel like doing anything her energy makes you forget about she is awesome before you know it you had workout for an hour she is great

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★ 5

I just want to say that Melissa Arce is a Excellent instructor .She always focuses to teach in the best way. 💯 Excellent. I love her!!!💕💕💕💕💕

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★ 5

The gym is very nice and clean, we have amazing trainers that give us the push we need, Melissa classes are always the best she is amazing 😀🦾

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★ 5

Great gym very clean & all staff is very nice, Destinee & Jackie are wonderful always happy to answer any health or training questions at anytime, they really take the time to help

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★ 5

I have been a part of retro for over ten years. I have made many friendships along the way. The single biggest reason I keep coming back is my trainer, Donna!! She has always been an amazing support and constant for me through so many ups and downs. Thank you Donna!

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★ 5

Great spin class this morning with the amazing Donna!

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★ 5

Just wanted to give a shoutout to Cathy Sessa Lucidi she is an awesome instructor. I've been coming to retro for the past 10 years and mostly kept to myself. Cathy reached out to me a few times times to take one of her classes, well finally I decided to. I am so glad I did I love her early morning body toning class at 6 a.m. Wednesdays. She made me feel welcomed as soon as I walked in the door , her energy is over the top ! she shares her stories with everyone and also throws in some words of inspiration to get you through the day. Each class she does she adds something new so it is not the same boring routine. Thank you Cathy for doing what you do!

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★ 5

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★ 5

I don’t usually write reviews, but I felt I had to in this situation. The Retro Fitness is Ronkonkoma is an amazing gym. The other members are super friendly, the gym is super clean, and there’s a lot of equipment to use for whatever you are working out. I went there on my birthday the other day, and the new manager Destiny was super nice. I received a free shake for my birthday, which she told me all about(I had no idea). She was also very friendly and sociable. The 2 guys working there that day Michael and Luke, were also super friendly and helpful. I highly recommend this gym to anybody!

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★ 5

Best gym on Long Island great value and staff

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★ 1

New owners ruined gym, don’t want to go back. Where did the inverted crunch machine go? Where did all the nice people go? Why did you fire them? The new massage chairs are cool. Not better than the people you fired tho Planet fitness but more expensive, smaller and more scattered.

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★ 1

I have been a member for over 9 years and the ownership is worse than all the others. Alex is gone and she was awesome and the all the new people can’t even print a ticket for the few classes that are left. The new machines are nice but organized like 2 year olds put them in place. When u use the machines upstairs u r looking at people on cardio. Oh and apparently they are changing the opening time to 5 am and didn’t tell anyone. Thank goodness my husband is leaving. I guess people who work early have to go to unique because retro has a hard time getting anyone to show up at 4. I would never recommend this gym to even my worst enemy. Classes (the few left) are the same same no barre and nothing new The new ownership took over a long time ago There is no excuse that they can’t even get anyone who can check a member in and get a class ticket. I can’t wait to see what a joke next week will be If you are looking for a gym do yourself a favor and go somewhere else.

Source: Google

★ 1

Horrible Gym after what the new owners did to the gym they changed everything around , the area feels extremely toxic , the way they treated the manager Alex was so bad , they pushed her out of the gym . You don’t see there no more , she was a very sweet lady whenever I came into the facility she was always there to greet everyone who came in to the building , she was the holding piece of the gym , same as the employees cause all of them is what makes the community, I won’t recommend this gym I’m telling you after what these people did “ Corporate” to this gym I won’t recommend this to anyone.

Source: Google

★ 1

I have been a member of Retro Fitness Ronkonkoma for a little over 5 years and it has always been the best gym to be a part of. However, things have changed tremendously over the past 6-8 months. New out of state owners took over and have ruined the reputation of this gym. It seems like the new owners only care about numbers/profits and not the happiness of the members of the gym. Yes they are renovating the gym, but its not renovations that make members happy, its about people and community. The new owners seem to have absolutely no sense of community (maybe because they are from out of state and don’t understand how community oriented this gym was).

I was a personal training client and then all of a sudden my trainer Alex advised me she was no longer able to train me and she got pulled from teaching classes too. Hearing chit chat from other members throughout the gym, it sounds to me that this was not her decision and a decision that was forced upon her. She was an awesome trainer who carefully created a training plan for me according to my shoulder injury. I was told someone from corporate was going to reach out to me and explain what happened and I never heard anything from anyone. The only time I heard from someone was when I inquired about cancelling my training (Because they were about to lose money and that is what these new owners care about). Not only was she the best trainer, but she was also the best instructor this gym has and now all of a sudden since the new owners came in she isn’t teaching anymore either. Alex’s classes were always maxed out (you had to sign up a week in advance) and now you are lucky if you have 10 people in each class. Alex made her classes so much fun and so community oriented and it was GREAT!! The classes just aren’t the same anymore. I am very disappointed in this gym lately and how they are handling certain situations. How can you make this better?? By listening to the members and what they want.

Source: Google

★ 5

If you wanted a gym with the right equipment for CrossFit, strength training, kick boxing you name it they got it, besides a pool but they have hydro chairs so close enough 🥰🥰 the Staff is awesome incredibly friendly and supportive. Wide range of classes offered and facilities are clean other members are kind and friendly. Personally loving my experience 10/10 would recommend

Source: Google

★ 5

Friendly staff and clean gym.

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★ 5

There is a downstairs…

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★ 5

Friendly staff

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★ 5

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★ 5

Visited my hometown Retro for a change of scenery as I was working from home. Because it's no longer listed as my Retro, the front desk attendant was nice enough to call Syosset and get me checked in (app was not working). Super clean, a lot of new equipment since my time previously coming. Also look like the gym is going through another renovation. Great experience, definitely would recommend Retro Lake Ronkonkoma.

Source: Google

★ 5

Got to be with my best friend at her gym with a great Zumba class too

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★ 5

Love this place, lots of space, new equipment , nice stuff, never crowded. Recommend everyone!!

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★ 5

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★ 5

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★ 4

Update to the UPDATE: ABC Corp. helped resolve the issue. They reviewed the situation and were respectful and courteous. I give ABC 4 stars. My reason I am not giving 5 stars is because of the lack of respect Ronkonkoma showed me, a long-time customer.

UPDATE: "Customer Care" doesn't care. They told me: "This is something ABC cannot assist you with." So welcome to Corporate America where loyalty and dedication mean nothing.

Unless I hear otherwise from Alex, I guess that ends that.

I got a voicemail from the studio manager, and it just added to my frustration with Retro's "customer service." In her message, she was condescending and accusatory without even inquiring about my side of the story, just brushing me off to Corporate.

[I asked to have a late fee $19.99 waived due to extenuating circumstances as my credit card had to be cancelled due to fraudulent activity and the new one had not yet arrived.]

I don't know what the early-morning worker told her, but he repeatedly refused to contact her to clear things up, he clearly never gave her the message to contact me ASAP to clear things up, and it is now an issue.

Honestly, I'm really disappointed and annoyed by this whole experience. I've been a loyal customer for 7 years, and I expect to be treated with respect. This is so disheartening.

I didn't waste any time contacting the Corporate office to address the issue and find a solution. I'll update my review based on how they handle it. Fairness and making customers happy should be their top priority.

Source: Google

★ 5

First gym I ever loved. The classes. The people. The cleanliness. The vibe. I love going everyday. Alex; the manager is doing a great job with this place. She is the sweetest. Catherine at Spinning, Cindy with her dancing and Kerry with her barre fit class they are all amazing! Losing my postpartum weigh really fast because of going so often.

Source: Google

★ 5

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★ 5

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★ 1

My self and a few others go in in the morning when it opens. We are so upset because when is suppose to be open at 4am there has been a delay on a few occasions. And also a few machines are not working for a long time now.

Source: Google

★ 5

I think what sets this one apart from other gyms is the staff. I have been going to this gym for a decade now and it’s really the people who keep me coming back. Especially Alex, she is just amazing such a kind soul whose energy is always contagious.

Source: Google

★ 5

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★ 1

What happened to this gym - since the previous owner sold it’s gone downhill - where is the new owner? . TVs and phones were out all week and no Internet there was no manager or owner to speak to every time I went in. Signed up for a class and the instructor was out and a friend of the manager who is not an instructor was leading the class. Place is going downhill fast. Went to cancel my membership and was told sorry manager away on vacation and no one else can do it.

Source: Google

★ 5

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★ 5

Feels like a community and not just a gym. Great group classes

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★ 5

This location is very clean, they provide spray bottles throughout and towels, not like other gyms which is the main reason for coming here. And the machines work properly, no out of order signs lingering for months! Love it here and a great value, great staff as well!!! I am home again..

Source: Google

★ 5

Source: Google

★ 5

Retro is awesome! I go for the classes. Every instructor is supportive and makes working out fun. The staff is friendly and I'm always greeted with a smile.

My favorite classes are Zumba and Zumba Step. I can't say enough good things about Alex Tavares who teaches the classes and is the manager. She has so much energy and makes you feel so good about yourself. She smiles and encourages from beginning to end. She knows everyone's names and birthdays and is all about empowerment and being the best version of yourself. I have actually left class with happy tears because her words are so moving. She is a truly special person. Retro and its clients are lucky to have her.

I often take Rudy's kickboxing as well. He makes you work for it and pushes you to do your best. Sweating and having fun at the same time!

Catherine Lucidis spin also fun. I don't take it often but when I do I have fun and awesome music.

Source: Google

★ 5

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★ 5

Best gym! I love and enjoy the classes they offer. 🤍 The manager Alex is just amazing, makes the whole place better!

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★ 5

The best gym

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★ 5

You feel like family and it is very clean

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★ 5

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★ 5

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★ 1

I don't usually leave many reviews unless they are positive ones. Unfortunately the manager Alex at this location was extremely unkind to me, completely condescending, rude and treated me with such disrespect. My daughter had an account there but because of the managers disgraceful attitude we closed her account and we will be going to a another gym to open new accounts. Someone should really teach this woman how to treat others kindly.

Source: Google

★ 5

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★ 5

Classes are fantastic!!

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★ 5

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★ 5

I'm a member there, great place to workout, friendly staff and great personal Trainers

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★ 5

i could go to two gyms i pass on my way home from work but i go to this Retro because they are friendly and the staff is always willing to help-the owners Rhandi and David are always looking for ways to improve ,clean , update and they make it a point to make you feel welcomed and known-five stars

Source: Google

★ 5

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★ 5

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★ 1

I jist called the retro fitness in Ronkonkoma and told the girl who answered that my gym was closing in 2 weeks so I wanted to find a new gym..It was going to be between blink fitness and retro since they are they same distance from my house...Blink offers a free workout to try it...the girl at retro said well its 10 dollars...decision made. I will join blink this week. in one phone call seeing that retro wasn't willing to give a prospective member a chance to try just for a day shows me they are unprofessional...amateur hour...ive been lifting 35 years and have never been to a gym that didn't give 1 day or more to see if you like the place..I probably would have joined too because I like the hours ..oh well ...10 bucks is more important than a possible multi year membership...

Source: Google

★ 5

The gym has everything you need for a great workout the staff is wonderful the gym is super clean you get so much for such a great price

Source: Google

★ 1

Don’t sign a contract of any kind. Don’t take anyone’s word on anything because they will screw you in the end. A membership to Retro Fitness is notoriously hard and difficult to cancel. Liars and thieves. You have to submit a written letter and have to prove that you are not near a RETRO FITNESS. You can’t just cancel through the phone or in person. So, I just stopped going and cancelled my old debit
card. I did not use the gym after I stopped paying; I did not use the gym for over a year before I stopped paying. I expected when Retro did not receive payment, they would cancel my membership, just as any other subscription service would. Instead, Retro has sent me to collections and now a collections agency is trying to collect upwards of $200 from this. I have not been to retro fitness in years. Absolutely the worst experience when I had to no longer go. This seems to be a constant problem with them. Best advice for 2022 do not go there , I repeat do not go there. THEY WILL GET YOU ONE WAY OR ANOTHER !!!. Save your money while you can and invest in your future .

Source: Google

★ 5

Its a gym. Has plenty of weights and machines. Cardio too. It is kept clean and never have any problems with equipment not working.

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★ 1

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★ 1

I am 17 and they need a parent or guardian to sign consent forms, they denied my 30 year old sister the right to be my guardian and when I told them my parents were deceased they said it’s not their problem.

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★ 5

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★ 1

Don’t sign a contract of any kind. Don’t take anyone’s word on anything because they will screw you in the end. Liars and thieves. Absolutely the worst experience when I had to no longer go. This seems to be a constant problem with them.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Super friendly staff, very knowledgeable and helpful. They take pride getting to know you.

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★ 5

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★ 5

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★ 5

Retro Fitness staff is so nice when you walk in. My mom has a vision impairment and helps when she needs it. Definitely would recommend

Source: Google

★ 1

I don’t like to write bad reviews but after the pandemic I joined a different gym while I didn’t have a contract with them and they continued to charge me for many months after I already cancelled my membership. They offered a free month at the gym during covid but once the gym opened back up they took it back and went against their word for a free month. They charge an initial fee and a yearly renewal fee on top of their monthly while other gyms just charge a flat monthly or annual fee. If the company would like to give me my free month and refund the money charged against me I’d consider going back but they won’t do anything else besides let me know that they have the right to do whatever they want as per their unique business.

Source: Google

★ 5

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★ 5

This is my third year going to Retro Fitness/Ronkonkoma. I am very happy with the service and the facility. Specially since Randy took the ownership and now the new manager Alexandra brings the energy and positivity that is helping us keep on going every day!

Thank you Retro Fitness Ronkonkoma, you guys are the best !!

Source: Google

★ 5

The staff is friendly and supportive and constantly trying to improve. Also the gym has quality equipment, and has updates fairly often which keeps it fun and also challenges your work out.

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★ 4

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★ 5

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★ 5

Great Retro location, kept cleaner and more organized than other Retro locations I've been to. Well equipped and friendly staff.

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★ 5

Extensive amount of equipment, can't go wrong with that!

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★ 5

Great Atmosphere, great employees, great facility ! I Love retro fitness, and I've been a member for over 1 year now :)

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★ 5

This gym has every piece of exercise equipment you could ask for they keep it super clean the staff is wonderful and always happy to see you or help you the monthly price is so reasonable

Source: Google

★ 1

ABSOLUTELY TERRIBLE!! This is the first negative review I’ve EVER done. Through the pandemic I relocated my family out of state (WHILE RETRO WAS CLOSED) I just noticed they opened in August and began charging me again. They continued to charge without for the last 4 months (2 accounts) I called and her only response was well, have a 60 day cancellation so we will charge you for two more months for each account.

Her response was you can go to another retro in Florida, I told her the closest was 50 miles away.

I understand contracts but through this pandemic there is a place for understanding. I would stay away from Retro, there are plenty of amazing gyms.

Source: Google

★ 1

Source: Google

★ 1

THEY ARE MONEY HUNGRY SPAM SPAM SPAM I cancelled membership as soon as they reopened after the CoVid shutdown. I was up to date in payments until February 2020. Today they sent me a collection letter from an agency for about 8 months of not paying my bills i.e. $196- and sent my information to credit bureau. Beware of this company. Total ripoff as they refuse to let you cancel your membership.
AGAIN who ever planning to join this gym, please be careful. PLEASE DON'T JOIN THIS GYM, PLEASE DON'T JOIN THESE MONEY HUNGRY PEOPLE. SPECIALLY IN THIS HARD TIME WHEN PEOPLE ARE DYING FROM COVID19, THEY ARE STEELING OUR MONEY

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★ 1

New owner is Very rude. Guys please find some other options. Not nice people

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★ 1

I cancelled my membership as soon as they reopened after the CoVid shutdown. I gave them a signed letter of cancelling my membership to the worker on duty. I was up to date in my payments as it was automatically billed to my credit card. Today they sent me a collection letter from an agency for about 8 months of not paying my bills. Beware of this company. Total ripoff as they refuse to let you cancel your membership.

Source: Google

★ 5

I've been to many gyms. The Ronkonkoma location is a great facility.

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★ 5

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★ 5

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★ 2

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★ 5

Had a nightmare issue where my account was sent to collections. Luckily Rhandy saw that it was an error and handled it immediately .

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★ 1

Awful! I canceled my membership and they still charged me. I called numerous times, and the employees said they couldn’t help me because there’s no manager. Ok, I get that. No one called me for two weeks! I called over a dozen times. Even went there and there were no manager. They are money hungry it’s disgusting especially during the pandemic when I told them because of who I live with I wasn’t able to go.

Source: Google

★ 5

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★ 5

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★ 1

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★ 1

I had been a member here since 2013 and never had an issue until this past year when I went to cancel my account. The manager was questioning me why I wanted to cancel and giving me attitude about it. Then, after I had cancelled my account I received a bill on my credit card for $19.99 that I disputed because I had cancelled my account. Instead of ever reaching out to me or mailing or emailing me a bill that I could look over, they immediately sent it over to collections. When I called to ask about it I was told that because I disputed it, the manager who was very nasty informed me that because I disputed it that now they were also charging me the $30 maintenance fee - meanwhile the gym has been closed for months and we were unable to use our membership - I told her that wasn't right and that I had cancelled as soon as they reopened. I offered to pay the $19.99 to be done with it and she said that was no longer an option and hung up on me. So disappointed and disgusted by the fact that after all everyone has been through this past year with this pandemic that they would act in such a disrespectful and inappropriate manner. Meanwhile, a brand new planet fitness opened up down the street and is only half the price - even with their maintenance fee - its still SO much cheaper than Retro. Would never go back to Retro and would FIRE this "Manager" immediately as she was disrespectful and rude!

Source: Google

★ 5

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★ 5

Excellent gym, clean, many excellent machines, great atmosphere and Hydrobeds for message!

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★ 5

It's a good gym nice equipment new equipment not too crowded very clean

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★ 4

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★ 1

I’ve been paying $30 per month at Retro Fitness for over 2 years, but upon communication issues with the gym I signed up at, my guest and I were denied at the door and asked to pay $20 to get in. I drove 40 minutes in order to get to a Retro location near where I’m currently staying, and the worker behind the desk offered ZERO help at all in trying to get the matter sorted out. I’m truly shocked at the lack of care that workers at Retro Fitness have for their members; I’ve never felt so disrespected by the gym that I’ve paid hundreds and hundreds of dollars to and have recommended family and friends to over the years. I’ll be canceling my membership ASAP.

Source: Google

★ 1

I bought a membership for my son. I was told there was an enrollment fee and then an annual fee in addition to the monthly. I went over the total charge for the year. I was surprised to see the annual fee come up after just a month or 2. The man who took care of me explained that the anual fee would come next year. I called to ask and the manager was very rude. If they would just charge that in the beginning I think there would be a lot less confusion. I was extremely polite and found her condescending and not letting me get a word in. Its obvious that they get this confusion a lot but don't do anything about it. Very rude.

Source: Google

★ 5

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★ 5

Very friendly staff Randi was very informative..
Loved the burn class .. very clean and organized..

Source: Google

★ 1

Please read before you sign up!!! I’ve had memberships with many gyms in the past and know what it takes to go through a cancellation. Retrofitness is literally a scam.
Understandably, accounts were frozen during Covid. However, I was unable to reach the staff at anytime during the quarantine. When gyms reopened, I was not notified and was charged for late fees and service charges in addition to a membership that I was never notified had resumed! Adrian, the manager, refused to take off charges for the annual fee or monthly charges. He said I miraculously should have known gyms were open again. They even lied and told me they had emailed me a notice of when they opened up again. I checked my inbox and spam daily and received no such email. I asked them to screenshot the email to show me the attempt of reaching out to me. They could not. Ultimately, I had to pay whatever they asked to avoid a hit to my credit score. I am definitely cancelling my membership but the process requires at least 30 days to do so. During which, you are responsible to pay.
For all potential customers, please consider what you’re signing up for. Cancellation is never easy and I’m sure retrofitness is profiting off of unsuspecting patrons.

Source: Google

★ 1

Charged over $120 in fees during covid when gym was closed. They freeze your account during covid and won’t even let you cancel. When you finally get through to cancel, they will also charge a large fee on top of everything else. Do not come here!!!! There is a Planet Fitness down the street and a Crunch Fitness and LA fitness within a 10 mile radius! Take your business elsewhere!

Source: Google

★ 1

Source: Google

★ 1

Noticed I was charged an annual fee haven’t been there in six months due to Covid. Got into it with the manager that this wasn’t fair. I told her I wanted to cancel my membership and she said due to them being closed during Covid my contract time had stopped? Wait! Covid time counts for my annual fee but not my contract obligation? Total bs will dispute the charge with my bank and going back to my old gym. Can’t stand liars and cheats. Just my opinion.

Source: Google