★ 5

A pleasure to workout at a gym where the staff and members are so nice, like family, Gym has everything you need to transform your body for the summer. can't beat Retro HIGHLY RECOMMENDED

Source: Google

★ 5

This is the best retro fitness in New York, the staff is amazing, the machines are always in pristine shape and the smoothies are incredible.

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★ 5

From the first day I did my walk through I joined immediately, because there’s a little bit of everything at this facility.

Source: Google

★ 1

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★ 1

Do not join this gym. The management is a disaster. I am canceling my membership after a series of completely unprofessional and unacceptable interactions with the manager, Mike. He made inappropriate comments about my workout partners and created a hostile environment.
More egregiously, he told my coworker he had canceled her membership, only to have her receive a collections notice months later for a bill he explicitly said was handled. This is not just poor customer service; it's deceitful business practice. When I tried to simpliy cancel my membership today they wouldn't even give me a simple written acknowledgement that it is cancelled.
Additionally, on another occasion, Mike made an incredibly inappropriate and rude comment to my girlfriend, asking "which girl is this" and saying it was like the "third girl" I had brought in. This kind of unprofessional and personal commentary is completely out of line for a gym manager.
This manager's behavior is a liability to the gym and a complete disservice to its members. The lack of professionalism and integrity is shocking. Save yourself the headache and find a gym with a management team that actually respects its members.

Source: Google

★ 4

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★ 1

Terrible hours and terrible service. Employees shut off the lights before closing time without warning and told everyone to get out using their phone flashlights. I don't know how this place is still open.

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★ 5

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★ 5

Great location, clean and nice people around.

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★ 5

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★ 5

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★ 5

Top tier!!!

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★ 5

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★ 5

Very nice gym the South ferry location the gym equipment is up to par

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★ 5

This place is great. They have plenty of equipment so it is easy to get through your workout without waiting for people to finish up. People are great and the place is clean.

Source: Google

★ 1

The gym itself is pretty good (not super packed, complete equipment for most things)

Giving it a 1 star because that doesn't make up for absolutely HORRIBLE customer service and incredibly outdated cancellation policies.

-You have to send a physical letter through the post office instead of talking to someone at the branch or managing it online. I did this last November 2019
-I still get charged the next month because someone didn't adjust my status. I'm unaware of this charge and only found out because I randomly decided to check their website
-By the time I found out I was already charged a late fee
-I was also charged the annual membership fee for the next year that I'm not going to use because I cancelled, since it charged on December.
-As of January, I called the branch to confirm that they got the mail (which I'm sure they got the previous month because I sent it with USPS tracking) and that my membership's been cancelled. They do this and confirm verbally
-I received an email a few days ago that all billing will be paused because of the pandemic. Curious, I checked my online account today and apparently I have a pending payment for APRIL 2020 and they did not actually cancel the membership.
-There's no way to contact the branch as they only have a phone number listed

Update (Nov 2020): they try to charge me again after I already cancelled?
Update 2: they’re trying to charge the annual fee too…

Source: Google

★ 5

It's awesome and clean

Source: Google

★ 1

Not helpful/ not friendly staffs. They make up all excuses not to cancel your membership. Staff said Only manager is allowed to cancel membership and he is only at the location before 12:30pm. Basically if you are busy before 12:30pm you can’t cancel your membership. Finally got to speak to its manager on the phone and pending email confirmation of membership cancellation. At this date and age they should allow clients to cancel their membership online already!

Source: Google

★ 5

Has all you need, friendly owner / employee (I think he’s the only employee here? Not sure but Mike is a great guy). What’s there to complain about, clean locker rooms/showers and nice towels are offered.

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★ 5

Gym is great and the staff is great!! No complaints!!

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★ 5

Friendly staff, very clean.

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★ 1

This gym location is hella depressing. It has terrible lighting, the gym overall seems kinda like a mess, there are alot of plates scattered throughout the gym so you have to go look around for plates.

If your looking to get serious about fitness, I would definitely not recommend. It’s a place that’s designed to make you not want to come back.

Source: Google

★ 5

Everyone is so nice staff,members I look forward to going to retro NYP

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★ 5

Great Staff. Clean equipment. Nice gym.

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★ 5

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★ 5

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★ 1

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★ 5

Organized. A healthy amount of weights, kettlebells and machines. I rarely, if ever, wait for a machine. Low key space that feels open and breathable. Staff looks out and answered any question I had, namely Mike.

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★ 4

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★ 5

Great machines and spacious area to workout

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★ 1

would not recommend this location. closed an hour early. employees were still in the gym and ignored me knocking on the door.

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★ 5

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★ 5

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★ 5

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★ 4

I wish they could arrange some classes at lunch time

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★ 5

I think this is the best retro that exists after the Philly retro. So the best retro in NYC. Yes I’ve been to all. Great polite staff. Always willing to help. Especially that guy in glasses 👓

Source: Google

★ 1

I’ll provide the exact same words of warning provided by one of the earlier reviewers: “if you join and try to cancel, they won’t actually cancel your membership and will keep charging you indefinitely.”

Up until the end of January 2023, I was going to Retro Fitness about 2-3 times a week fairly consistently. I decided I wanted to cancel around February 2023, so I spoke to an employee. The employee assured me I was good to go on the cancellation. I did what any normal person would and took their word for it. I admit that it was a partial blunder on my part: I didn’t look closely at my statements and didn’t get a written confirmation.

Fast-forward to December 2023, I realized Retro Fitness never cancelled my membership. I went in and spoke to Mike. I told him how I had spoken to an employee and that they had told me I was good to go on the cancellation. Mike told me I was out of luck on the refund since the other employee hadn’t followed cancellation procedures and because I didn’t get a written confirmation.

But here are the facts. I had been going 2-3 times every week prior to my cancellation. Once I cancelled, I had not gone a single time in the 10 months I was charged. Furthermore, I had a serious injury that required surgery and immobilized me for roughly 3 months, so there was no reason I would’ve continued my membership as they claim.

Mike then asked me if I wanted to cancel, and I, of course, confirmed I wanted to cancel since they claimed I hadn’t cancelled previously. I didn’t want to make the same mistake as last time and asked for a written confirmation of my cancellation.

Unsurprisingly, Mike refused to provide me a written confirmation of my cancellation at that time. He said I would have to call in the following week for the written cancellation confirmation, even though I was cancelling that day. It’s not hard to guess what’s potentially going on if you put two and two together.

To whoever is reading, this gym is an acceptable gym to join. But, please be extra diligent when you try and cancel.

Source: Google

★ 1

It seemed that one employee in Retrofitness gym in Battery Park didn't appreciate my previous comment and made a sly remark with a dubious tone trying to get my attention.
The owner just stood there.
Then when I went downstairs and was working out at least 4 patrons tried to make sly remarks and get my attention.
I brushed one off and ignored the other three as if they were children.
They actually seemed to be lifting like children by the amount of weight they were using, lol.

Seems like the employee is getting creepier every time I visit the gym.
He seems to be subtle and indirect but extremely disturbed in his attempts to distract.
I suggest we all pray for him but give him no further energy.
It's like a child doing anything to get attention.
Let us all pray brethren.

Source: Google

★ 5

Consistently one of the best gyms. Layout has improved recently!! Thanks!

Source: Google

★ 4

Pretty nice gym, all things considered. The biggest perk is that it doesn’t really get super busy, which is rare for a gym in the city. Only thing I’d change: it’s closed on Sunday!

Source: Google

★ 5

I just worked out here for the 1st time & it has everything you need. Plenty of free weights & it wasn't crowded. The staff was very nice as well. I will definitely return to this Retro.

Source: Google

★ 5

Gym is awesome, glad I made the switch. Great staff, clean environment, and great space to workout and not feel like you’re on top of other people. Love how I can get breakfast, lunch, and dinner here. Never had that experience with any other gym.

Source: Google

★ 1

Here’s your warning - if you join and try to cancel, they won’t actually cancel your membership and will keep charging you indefinitely.

Dealing with my bank now and it’s just a hassle for no reason…..

Furthermore the guy who works at night blasts music and dances around not working. He was the original person I asked to cancel who just didn’t.

Edit: I was charged for two months after I canceled. Because of my review they finally actually cancelled my membership. With that said I was still only refunded for one month that I overpaid. Still wouldn’t recommend this place but if you do need to cancel, do it through Mike because he’ll actually cancel it.

Source: Google

★ 1

Horrible dirty facility. Mike and the owner refuse to let me cancel my gym membership. Very unprofessional; I will never sign up for Retro Fitness ever again.

Source: Google

★ 5

The Hubby and I just started here and we love it! This site offers multiple fitness experiences under one roof, you guys! From traditional strength and cardio options to personalized training programs. Yup, Retro Fitness offers something for everyone. They have best in class equipment and services, Retro Blends Smoothie Bar, and a selection of amenities that, as a member, will keep me feeling accomplished and refreshed. Give them a try! The owner is a really nice guy!!

Source: Google

★ 5

Clean gym, helpful staff.

Source: Google

★ 5

Retro is a great gym. The gym being in a work neighborhood instead of a residential area makes for great times where it seems to be almost like your own private gym during the right hours. The new young staff are very friendly and are happy to be there. Mike is a generous person with his time sharing his knowledge of body building. I see there have been complaints about the temperature but I think people forget they are supposed to sweat in a gym lol.

Source: Google

★ 5

I’ve been coming here most weekdays for about 2 months. This gym has everything you need. Great selection of free weights, there’s strength training racks, a functional fitness area, and so many machines that I’ve only tried a third of them.

The bathrooms are well kept and I always use the showers at the end of my workouts. No lines for the facilities and they have towels/shampoo/shower gel at the ready.

Come and see Mike when you arrive. He’s the best. No matter how rough im feeling in the morning, seeing his consistency reminds me I can make it. You just gotta show up

Source: Google

★ 4

I have been coming to this gym for about two years now. I love the fact that the team is very friendly and helpful when needed. They have a variety of equipment to choose from I only wish that people that workout would take the weights off the machines when done. The trainers there are awesome and know exactly what they are doing to get you where you want to be.

Source: Google

★ 5

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★ 5

Really like this gym, great price, clean, quality people. The equipment is great and there’s lots of room over two floors. I highly recommend.

Source: Google

★ 5

Excellent gym. Great staff, clean, and quiet in the mornings. Perfect for anyone near Wall Street.

Source: Google

★ 4

I've been coming to Retro for over a year now. Always clean and organized. I train in the mornings and there's always enough equipment/space to do your workout. Manager is great and very helpful. Great bang for the buck

Source: Google

★ 5

Great facility tremendous service

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★ 5

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★ 5

I have been coming to Retro Fitness for 4years now. Huge space plenty of room and the machines ALL WORK! i train in mornings and afternoons. Space is always clean. Opens promptly and staff is WONDERFUL. Rich (manager) is awesome guy. Very friendly and pleasant. Staff is great.

Source: Google

★ 5

Amazing gym with an amazing staff. Highly recommend you joining

Source: Google

★ 5

This gym is great 👏🏽 love working out here seriously the staff is very welcoming and friendly! I love the verity of Equipment it’s just what I need for my workouts 👍🏾

Source: Google

★ 5

Great location, clean, friendly staff and members! Fabulous management!

Source: Google

★ 5

I’ve been a member of Retro fitness at One New York Plaza for years. They really run a good gym. The equipment is excellent, it’s nice and clean with a great Community atmosphere.

Source: Google

★ 5

I have been a member for almost 2 years now and I truly enjoy working out here. 2 floor gym with a great variety of machines to choose from, along with many cable attachments. Both floors are always clean and organized, machines are well spaced out and always available.

Source: Google

★ 5

Huge space, two floors, with a big variety in equipment. Great price and kept clean. Honestly, all I need in a gym! Spoke to one of the personal trainers at length about my goals and am getting started with a tailored plan at a pretty reasonable price. I was pleasantly surprised at the cost of training sessions when they told me. I get my daily workout smoothies from the front desk there too before going into work. Nice people, always willing to help when I go them. The one thing I’d improve is to have more locations so I can use the membership in the Bronx!

Source: Google

★ 5

Very conducive environment if you are not into the noise and unnecessary hype. Very clean calm and welcoming Gym. The manager and front desk personnel are very curious and ready to assist you and interact.
It’s the first gym I’ve been to where I can actually get a workout.
Thank you guys❤️

Source: Google

★ 1

“Worst salesmen ever!” I had this kid with pimples on his face at the front desk and try to sell me the subscription. And he compelled blew the sale, I was the most hot and ready lead. I came in ready to buy and I left with nothing. After an hour!!! Of him “running the numbers” and “checking management” then “calling the supervisor” he finally gave me the iPad to sign up. I was halfway done and then he took it away and called someone else and offered me a plan a didn’t want and how the plan I originally wanted was gone. I left in that moment and I was 30 seconds away from finishing the form and signing up. I wanted to pay in ful and upfront and even called before going to see if they had a deal. The said yes and to come in, and I left with nothing. I can’t believe me wouldn’t sell me the program. I was ready to buy and anybody could have closed me in 5 minutes. No wonder the gym has 3 stars, it all starts with the front desk.

Source: Google

★ 2

Dark. Smells weird. Feels dingy. Hours are inconvenient. You go there for the price, then you stop going there at all.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Started trying out a bunch of retros in the area and just got my membership. Jimmy was super helpful with getting everything together and was extremely nice

Source: Google

★ 5

Nice place! The manager Jimmy is mad dope. Shoutout to him for making sure I'm good

Source: Google

★ 5

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★ 1

Bitte dem Studio fern bleiben !

Ich habe ein Abo für 20$ im Monat abgeschlossen und sie versicherten mir, dass es nur für dieses Monat läuft und dann automatisch gekündigt wird.

Jetzt 1 Monat später wird mir auf einmal wieder der Abo Preis + 60$ extra abgezogen?!?

Habe schon dem Studio und dem Kundenservice Mails geschrieben.

Aber man bekommt nirgends eine Rückmeldung.

Nicht mal per Instagram, obwohl sie immer wieder aktiv sind auf dem Account.

Ich würde das Studio keinem weiter empfehlen.
Lieber nur daily Passes aber bitte kein Abo abschließen!

Source: Google

★ 5

Excellent gym: staff, machines weights facilities 100% great

Source: Google

★ 1

It's an absolute sauna in this gym. Downstairs is just awful; no idea how people workout there regularly. I normally complain about my home gym being too warm, but it's an ice box in comparison. Temperature read 76°. Front desk says the building controls the temperature and they can't do anything about it. Hard to believe

Source: Google

★ 1

UPDATE: welp, like others, I need to cancel my membership as I'm no longer in the area. NY law put in effect states gyms must provide an easy way for members to cancel such as online, and not require in person cancelation. Retro is still requiring members to talk to the never-there manager. I'll be disputing charges and contacting a lawyer soon to discuss class action if this keeps up. The review below about the spac/staff stands, as long as you're a member, just know you can't get out.
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Review from 2yrs ago:
Nice sized gym in the basement floor. Note that this means no windows, if that's important to you. 2 floors make up this facility which is of pretty ample size, giving it a more varied and spread out feel. I mainly go off-peak, so it's never been crowded for me. Given the good variety of equipment, generally clean and maintained, I'd say this is an excellent value for money. As with every gym I've been at, needs more cable carabiners, and fewer guys who think they're strongmen but never strong enough to rerack their weights.

Source: Google

★ 5

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★ 5

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★ 1

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★ 1

They are stealing people's money. In March 2020 I called the front desk of Retro Fitness to cancel my account. The manager (Carol) was trying to persuade me to not cancel the account and freeze it instead until June 2021. I froze the account and put a reminder to call them in June. In June, I called the front desk again to freeze the account until September 2021 (the date that I was supposed to return back to the office at 1NYP) and spoke with Carol who she confirmed it. In July and August I noticed 2 charges in my AMEX statements and I immediately called Retro Fitness. Everyone was saying that only the manager could help me with that and the manager was never there, every time I used to call them. I disputed the charges on AMEX. in September I called them to cancel and again the manager was never there ever time I called. One of the representatives I spoke with, assured me that will pass the information to the manager and cancel the account. He said "you should expect an email". I never received an email. I keep getting emails from ABC Financials to pay the Retro Fitness balance. Today, January 11th, I called the front desk and I spoke with Carol (Manager). I asked her to cancel the account and she said that they cannot cancel the account if there is a balance. The balance reflects to fees for the dispute. I told her that we had spoken in June and that she froze the account and she said we never spoke together on the phone and that I never called in June and that the account was active. After that she asked me to wait on hold and was waiting for six minutes. I called again and she was very rude ignoring my questions while she was talking to other people. I couldn't believe that there are people that are called managers and they represent a gym located in a nice building with many top professionals being members of it. Such a bad customer service. Carol is very unprofessional and rude. I saw that there are other bad reviews about her in Google. I DON'T KNOW IF THE MANAGER IS JUST UNPROFESSIONAL OR RETRO FITNESS WANT TO STEAL MONEY.

UPDATE 1/13/2022: I received a phone call from the manager Mrs. Carol this morning. She asked me to delete my google review and if I delete it they will waive the late fees (that I was never aware of or ever reflected in my account - see screenshot) and pay will have to pay only $17. I was asked to pay $27 and on 1/11/2020 in order to cancel my account and today they said I will have to pay $90+ if I don't delete my Google review.

Source: Google

★ 4

You can t beat it for the price, $10 a month ain't bad, it's comfortable, the downside is that the stair climbers face the wall, but you do have pretty good clearance.

Source: Google

★ 1

Have been trying to cancel membership forever, there is no one to assist in person. If you call, manager is never available to cancel membership.

Source: Google

★ 5

Friendly staff, spacious gym. I usually go mid-morning so there’s usually maybe 3 other people at the gym.

Source: Google

★ 5

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★ 5

I've only been to two Retro Fitness locations (here and Hoboken), but this gym is by far the nicer of the two. The staff seem quite friendly, the downstairs is very spacious with plenty of lifting equipment, and the gym is not crowded in the morning (around 8:30am to 9:30am), which is fantastic for someone like me who wants to work out before heading to the office. I think the lack of crowds may be partially due to people still not coming into the office because of Covid, so perhaps that could change in the future. But for now, this gym is very solid, especially for its price.

Source: Google

★ 5

Love the place. Clean and friendly

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★ 5

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★ 4

I would much rather take a 25 minute subway ride downtown and work out here than go to the 49th St Queens location. Its like a Walmart inside the 49th st gym ( it's Packed no matter what time I have gone )
Thanks for the warm welcome Jimmy,

Source: Google

★ 5

This place is awesome. The worker Jimmy is awesome too, he makes awesome gamer smoothies which make my gamer muscles flex in agonizing pain making me stronger physically and mentally. However, I feel bad he has to walk to the other side of the store to get some ice for my smoothie. Pls fix that or else I’ll change my review to a 1 star. thank you

Source: Google

★ 1

I came into the location to cancel my membership and took every measure to insure all proper documentation was submitted stating that I had moved out of the state. They have continued to attempt to bill me for the last year and a half and have now sent me to collections for $300. We plan on filing suit against these fraudulent charges.

Source: Google

★ 1

I am very disappointed at this facility. I had been charged for services that I cancelled in September 2020 due to the Pandemic. However, they were still changing my account for services. When I called them, they deny that I cancelled my account. This is a form of stealing on your face. Poor communication between The Retro Fitness at NY Plaza and ABC services. This is the worst place to do business with.

Source: Google

★ 1

Gym is fine until you want to leave. I moved across the country and was told the only way to cancel my membership was to physically come into the location where I purchased the membership, with a signed letter. On my next trip to NY I did just that. I never received a confirmation email and they have continued to charge me for months (still being charged). Beware of this company.

Source: Google

★ 1

Cancelled my membership on 3/29, received a receipt from the club the same day letting me know my membership had been terminated and that I have no remaining balance. I'm now being harassed by ABC Fitness on an almost daily basis telling me my membership is still active and I have a growing past due balance. I have been trying to deal with this issues for more than 2 months and can't get a single person to help me. Was a very happy member of the club until this issue arose, and now the customer service or lack thereof is completely unacceptable and some of the worst I have experienced, including from the club itself, which I have called multiple times but no one seems to be able to help. About to lawyer up. Thanks for nothing.

Source: Google

★ 5

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★ 1

I would give this Gym 0 stars. The "manager" told me that if I don't remove this review, she will not help me . 4 weeks since that, she has not taken my calls, or called me back despite the front desk people saying she will surely call back and get your "sorted".

They have the worst facilities, and the gym "Manager" is the most rude arrogant person I have ever communicated with. The equipments are old and not cleaned.S he forgot to cancel my membership despite calling thrice and 1.5 years later I got a call from the collections dept saying I owe them money. I tried calling front desk for more than 10 times in a week and the manager is never present.

Source: Google

★ 5

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★ 1

Retro Fitness did not send any notifications of billing me. We are in a Pandemic. I don’t care if they re- open there gyms. When I spoke with a rude condescending
Unprofessional manager by the name of Carol to resolved the matter. She said that the Corporate office sent memo which I never received. I spoke with Jason at retro corporate said that was not true. All letters should have come from Carol at One Plaza. I had Covid and I’m still suffering from side effects. I offer to send Carol a letter and was told not to bother. She would not cancel any membership unless I paid them even though I was never notified. Not even I’m sorry you where sick. Until the Pandemic is over I will not be going to the gym. DO NOT JOIN RETRO FITNESS AT ONE NEW YORK PLZA

Source: Google

★ 1

Crooks, stay away

Source: Google

★ 4

I have been going to this gym for years and it is a well maintained franchise (you have to set your expectations based on that). The good thing is that they have free weights and the fees are reasonable. The manager Carol is always friendly and accommodating as is the staff in general. It is kept very clean. However, as is typical for this franchise they seem to have to play music (not a bad selection), but my only complaint is it can be a bit loud and unnecessary since most people wear headphones. Another issue with this club is it is very hot in the summer at times (a common issue with Retro Fitness--most likely having to do with the franchise rules). If they could add another station with bumper plates and another cage that would be great as I never use Smith racks.

Source: Google

★ 1

I called to cancel my membership but the manager Carol was very abrupt in her answers and sounded like she just wanted to get the call over with. I could tell that the more questions I asked the more ticked off she sounded. And also she wasn't helpful in explaining why the membership fee still needed to be paid.

The gym itself has a variety of machines and an open space which is decent. Customer service definitely needs to be better. I really wouldn’t recommend this gym because of this.

Source: Google

★ 5

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★ 1

Like multiple prior reviews, they seem to play games with trying to cancel. They insist on calling back to catch the manager, but she's impossible to get in touch with.

Source: Google

★ 1

Like many others here who have cancelled their memberships - there is an experience outside of the gym waiting for you if God forbid you move away and can not use the gym anymore.

I have not been to this gym in OVER ONE YEAR, after CANCELLING my membership THREE TIMES before that, and I STILL get charged for a membership. I don’t know if perhaps they just pass the phone around to whoever is going to be the manager that day, but each one I’ve spoken to has been ineffective, and possibly just deceitful, about cancelling my membership and ending charges on a gym I no longer live in the same state as. Cancelling the credit card they charge doesn’t work either - they will send a collections agency to bother you and shake you down for money - money I need to live. Absolute scammy behavior from a business I used to enjoy and be proud to be a client of. I no longer recommend this gym to the large group of people I am connected with in the area.

Please, please, save yourself the time and the money and find a gym that is run by professionals who are honest and competent enough to know that a cancelled gym membership does not mean you can continue charging people after you have terminated their contract. It’s not this one.

If you still need a NYC gym because home gyms are difficult for the type of apartments you have, church street boxing is far superior from my experience, and I have not had a single issue from them since I’ve cancelled my membership with them after moving. While they may not be as equipment focused, their class plan and customer service are far superior.

While this gym may be nice while you’re a member, it’s going to be an absolute pain once you leave. Maybe leaving a nasty review like this, the first I ever have done, will get them to stop STEALING from me every month. Maybe it’s reporting these charges as fraudulent - which they are. Maybe calling the agency that charges me on this firm’s behalf once a month will finally end this theft. Hopefully something will stop these charges before everybody who is being scammed decides to do something about it together.

Be warned - multiple people are stating that you will be charged after you cancel - even if it’s three times. Manager/owner, if you’re reading this, please fix this reoccurring issue for everyone before it hurts your business. I genuinely enjoyed your gym while I was a member. I can’t see myself returning after this massive headache - even if I am somehow still paying for it.

Source: Google

★ 4

The gym itself is great, including the staff. Wide assortment of equipment that's kept clean. The gym rules for exercising and maintaining social distancing are clearly posted everywhere, however my big issue is with members blatantly breaking the rules with zero regard for staff or othe members. Construction boots, jeans, not wearing masks properly, not wiping down equipment or re-racking weights are some of the more annoying rules that should be simple to follow. These are sporadic incidents and I'm just bunching them up. Overall, the gym does have a great vibe, and professional staff always willing to help when needed. I'm currently appreciating the lack of crowded gym so I can workout in the shadows away from everyone.

Source: Google

★ 4

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★ 2

The lady at the front desk has an unwelcoming and unpleasant attitude towards people with memberships and people attempting the day pass.

Very unwelcoming, very unappreciated.

The gym is OK. It looks like Ronald Macdonald threw up on every machine, everything is yellow and red. It's underground so no natural lighting.

The machines are interesting. To add weight on the pulling machines it's a switch but the numbers aren't next to the switch so you waste time having to make sure you flick the right switch for the correct weight.

They have a boxing bag which is nice.

Decent machines.

But the unpleasant woman at the front desk, the non existent natural lighting, the shoddy looking equipment(check out their kettle bells, and attachments to the pulling machines) , and cramped feeling (short roof) make it a gym I would go to if I had no where else to go to and if outdoor park gyms did not exist.

It's a good gym for the winter and if nothing else is around. :)

Source: Google

★ 5

My first day back since March 2020. The place was super clean, properly sanitized and not crowded at all

Source: Google

★ 5

Today was my first time visiting 1-5-21 at 10 o'clock am the woman at the front desk simply did not want to help me and i received a additude, she's very bad for business but im not there to be social im there to train and it is a complete bodybuilding gym with top of the line equipment i was actually amazed like a kid in a candy shop, but that front desk woman totally ruined the vibe

Source: Google

★ 1

I canceled my membership and I keep getting charged. Called in, they told me to wait a month for cancellation to be processed. I waited over a month, they still keep charging me. Do not sign up for this gym, it will be impossible to cancel the membership and they will charge you forever.

Source: Google

★ 1

I canceled my subscription in March'20 when NYC shut down for corona.
In Nov i suddenly started getting Retrofitness charges again and in the last two months charged me over $80. I'm unable to get in contact with them, no one picks up because they are closed. Check your Bills.

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★ 1

Did not inform anyone they would be charging again and once they did made it a hassle to cancel. Call and spoke with someone immediately after being charged and was told my contract was canceled but was then charged again the following month. The manager was extremely rude and did not help to rectify the issue. Horrible costumer service and not worth the price!!!

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★ 5

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★ 1

During Covid restarted account without notifying me and snuck in charges. Barely open before. Not worth it

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★ 4

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★ 1

Don't ever leave your credit card with them. I cancelled my membership on May and they deducted the annual membership on October and refused to refund moneyback and stopped answering my call. Extremely rude staff, worst customer service

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★ 1

The music is so loud on the basement level you have to turn your headphones all the way up it's crazy... Finished up my workout and went to the front desk regarding my concerns about the music ... I spoke to the guy working the desk at 8:30am and was told OH WELL THAT'S THE GYM AND IT'S LIKE THIS EVERYDAY ..He needs to stick with being the cleaning guy no customer service skill at all ! Leave your attitude at home sir

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★ 1

Hours!!👎👎👎
Who controls your schedule? Horrible! absolutely makes no sense to be closed on Sunday and open on Saturdays till noon?
I have never seen such an unfair schedule anywhere else!

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★ 5

Super gym

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★ 1

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★ 2

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★ 1

Gym was fine for what it was, was disappointed because I went in to sign up for the buy one get one free membership deal. They told me I could sign up and that the other person can just come in for their membership at a later date. I brought my friend the same week to a different location and they said I had to bring him to the original location. No problem, the next week we went to the original location and they said they could no longer honor the original deal. They said they would talk to corporate to see if they could do anything to rectify the situation, despite number follow ups they never reached out once or answered any e-mail sent. Every time I showed up or called they would kick the can down the road and say they were looking into it. Eventually they said they weren't going to honor to original deal. Pretty disappointing management. Also, every time I asked for a towel I received one I wouldn't want to wash my floors with let alone my body, they were often stained and crusty. For starting at $20 a month I wasn't expecting much, but honesty and integrity were free so I thought those would be included.

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★ 3

Good place to train when it's empty or moderately full..... being that the weights are in the basement, it gives this location a gritty feel. Star Trak equipment takes a little getting used to, but after the learning curve, it's actually good equipment

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★ 5

I tried this place out last night as a guest. I had full access to the entire club. Let me just say that this is by far one of the most amazing gyms I have been to in years! All of the equipment what is in Tip-Top shape, they even had old fashioned equipment. The place was very clean and the people or other members were very friendly. I am currently a member at Planet Fitness and my membership expires in a month. As soon as that takes effect I will be purchasing my monthly membership with Retro Fitness. I look forward to progressing and maintaining my physique with Retro Fitness. Highly recommended! I even saw signs throughout the club that if you recommend a friend or anyone that signs up to the gym, you get a free month! You can refer up to 6 members and receive up to 6 months free. This is amazing! I'll probably be paying double hear what I pay for my black card with Planet Fitness but it's totally worth it.

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★ 5

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★ 1

Facilities were fine when I went here, but this review is entirely based on their cancellation process. No way to cancel online or via phone despite moving out of state and making several phone calls and talks to managers. Was told by one of their associates that I could send an email to a designated email address and they'd process the cancellation but the email bounced and further associates have said there is no such approach. Extremely aggravating to have to send in a certified letter by mail just to say I want to cancel, with no guarantee of when they will actually receive or process the cancellation.

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★ 1

WORST RETRO EVER!! Everything you need in a gym but I agree with other reviews here -- the hours are absolutely TERRIBLE. Closed at 12pm on Saturday and closed all day on Sunday?! Unacceptable. It's the only Retro close to my job so I don't have much of a choice but I'm considering joining a different gym. Just can't with their hours.

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★ 4

Small gym. Can not beat the price compare with the other gyms around the area.

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★ 5

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★ 1

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★ 1

Extremely rude manager, worst customer service. I called in for a question, Spoke to Carol and she was very rude. No professionalism, how do you hire someone who does not even know how to talk over the phone. Not professional at all. I am going to make sure I tell all my friend to cancel there membership here. plant fitness is a lot better. Carol you need to work on your soft skills and be bit more professional

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★ 5

Retro Fitness at One NY Plaza is an absolutely wonderful place to train and exercise. The facility is spacious and spotlessly clean.

The staff there are very cordial and friendly. I have not taken any of the classes offered at this location, however every single afternoon that I come in to workout during my lunch hour, the gym is never over crowded and the machines are always functional and clean.

Their towel service is also a great amenity that is offered.

In the two years I have been exercising here, I don't think I have ever seen a machine broken. That goes to show how great the staff is in running this gym.

Highly recommend Retro Fitness One NY Plaza to anyone looking for a place to workout.

_Ben Pooti Pradubsri

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★ 4

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★ 5

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★ 1

I am just rating 1 star due to cancellation process. I went in personally 2 times and called over the phone many times to cancel the membership. It took almost 2 months. The response when you join and cancel are completely different

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★ 1

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★ 1

One of the worst gyms I’ve ever had I’ve been giving this gym free money for two years without stepping foot in the gym and now it’s time for me to cancel my membership and they giving me A hard time.

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★ 5

The price can't be beat and there's a branch everywhere in the city. Awesome.

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★ 1

Continue to bill me months after cancellation. Forced me to get a new debit card.

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★ 1

Good gym, nice and spacious. However, the HOURS are TERRIBLY UNFAIR on and around holidays and weekends in general. Closed on Sundays which is just absurd considering most people prefer to workout on Sundays given their schedules are light. Closes at noon on Saturdays. I've been to plenty of other retro locations in NJ, this is probably THE WORST.

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★ 4

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★ 5

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★ 1

Probably the worst retro fitness I’ve ever had the pleasure of visiting.

Not only are the locker rooms overcrowded, often times the toilets are annihilated and out of service. Even the MTA has better toilet/customer ratios.

The locker room equipment is subpar and frequently not in working order. In addition, you have to haggle at the front desk to get weight clips. In addition, the hours are only attend-able for someone employed by the local library. By no means a proper fit for a young professional employed in manhattan.

A personal training session I was offered upon signing up never materialized. And do not rely on the front desk staff to be knowledge of the contracts you are signing up for. Every answer I received for my questions in regards to the membership ran contrary to the actual details of the contract.

Lastly, good luck ever getting in contact with them. I have moved away from any reasonable radius and have been unsuccessful in many attempts to contact to initiate the cancelation of membership.

Only get a membership if you need to fool yourself and those around you by finally being able to claim you belong to a “gym”.

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★ 1

They DID NOT TELL ME it was a years commitment. I won't even be around a retro fitness anymore, but I have to keep paying for 5 months. Literally nothing about this place was worth that.

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★ 4

Good gym, downstairs gets pretty hot at times. Front desk employee is pleasant and always opens on time.

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★ 5

Lots of equipments and they even have tanning beds

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★ 4

You improve to five stars by lowing down the music and bringing more Ab machines

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★ 2

Warning: if you miss a payment whether by omission or volition, your name is sent to collections. Beware!!!!

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★ 5

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★ 1

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★ 1

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★ 4

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★ 1

Even if you are wearing headphones, the music is too loud especially on second level (basement) So be prepared to listen for their selection of vocals. If you can tolerate loud music- the gym is good

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★ 5

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★ 3

Disappointed in the appearance of the gym. It was average. Expected better.

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★ 5

It's a great gym! I have absolutely no complaints - the people that work there are always very friendly, the locker room is clean, and the machinery is always in working order.

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★ 1

The overall gym is fine. (Please scroll down for my updates).
Last update: It took 7 weeks but they finally issued a refund.

But my goodness, management and the employees are incompetent. I started off my membership at the Williamsburg Retro (better, bigger, etc.). However, once I moved out of the Williamsburg area and started using this location more, Retro Fitness transferred my entire membership to this location. So, when I went to cancel in person (to the new location) about 2 months prior to my year end membership, the gym employee said I was already cancelled. Great, I thought - easy. Indeed, I had paperwork from their online finance company stating the same thing, that my membership was cancelled. However, they incorrectly told me this apparently, as they were reading my membership information from the Williamsburg gym. Little did I know, they cancelled my old membership and gave me a "new" membership with a "new" contract number. When I explained this to the incompetent and rude manager, she yelled at me and said that I had to read the terms of the contract. I'm an attorney, and I explained the situation, and said that I was never given a new contract or contract number and she said that wasn't her problem. Eventually, after some back and forth, she acquiesced and told me she'd provide a refund. It has now been weeks of waiting for a refund for the gym (was told 3-5 business days). The only good thing I can say, is that it's cheap and so if this happens to you, it's not a lot of money, but it is the principle. They seemingly do not care about their customers.

Carol, please process my refund. When you tell me to refer to the steps laid out in my contract, please be advised that you have not provided a contract to me, despite my plea on the phone when we spoke.

Update a week later: Still no refund. I have called the front desk several times today, and both times they have told me that the manager is busy, and that by the end of the business day they would get back in touch. This was a lie. It's now COB and still no word from the manager after my second call. The front desk associate basically laughs when I ask what I have to do to get a call from the manager. If you value decent business practices, steer clear - they're immoral.

Update two weeks later: Still no refund. The front desk assistant, Isiah, who I am now on a first name basis with, laughs when he says he's relaying my messages to the manager who is never at her desk or is constantly on another line. I've asked to wait, or for a call back, and I get nothing. The level of disrespect at this location is appalling. Have another gym steal your money, because this place will do it and laugh at you.

Update 8 weeks later - Finally issued refund. Feel like I need a cigarette after getting it.

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★ 4

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★ 5

No frills gym with tons of space and equipment. If you're looking for a club like experience to be a part of the 'scene', this isn't it. If you want to get a good workout in without having to feel cramped and wait for a bench, this is your place. I appreciate the industrial feel and what you get is definitely good value for what you'll pay. Staff is friendly and helpful too. One of the better Retro gyms I e been to.

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★ 5

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★ 5

clean, very nice staff, awesome location, great equipment, bargain of the century for what you pay a month and what you get. 5 stars!

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★ 5

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★ 3

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★ 5

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★ 1

This by far is the worst managed gym in the country! The staff is completely incompetent. Don't believe what they say about the month-to-month membership. They will overcharge your credit card and make it completely impossible to cancel your membership. In addition, they will try to charge you extra fees for towel service, so watch what they charge your card.
You will then be harassed day and night by ABC Financial looking for past dues.Don't ever expect a call back from the membership team, a woman named Carol or the franchise owner, they will do whatever it takes to avoid you from cancelling ad trying to keep collecting monthly fees. I've been trying to cancel my account since June. Corporate is of no help, they will point you back to the back to the franchise. It's the biggest scam ever. In addition, the club isn't very clean, too cramped, has a terrible layout and poor ventilation. The locker rooms are kind of shady, be careful. You will also get proposition every day by trainers looking to sell you training sessions, they keep asking you every day, it's disturbing and ruins the rhythm of your workout. It's a failing franchise that's understaffed. Your better off joining one of the clubs across the street. AVOID THIS PLACE AT ALL COSTS!!!! The response listed below from the owner is bull sheet. I can't begin to tell you how many calls and e-mails I sent, I even visited the club on numerous occasions, they've perfected the stall technique so they can continue to milk you for monthly fees. Trust me, join any other gym but this one, the location is the worst, and you will be stalked by trainers looking for you to spend hundreds of dollars on one-on-one sessions. Bottom line is this is a failing location with management issues, gym is cramped and not clean.

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★ 1

Giving this place one star is overly generous. I never been to gym where people steal your Shaker Cups. I've now had two taken from me. I'm forced to go to this "gym" because because its the only one in the city and not to far from my work but definitely will change next year because its a dump. By far one of the worst Retro Fitness locations in the country. I go to several in NJ which is where I live and this NYC is not even 1/4 as good as them.

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★ 3

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★ 3

Affordable gym option, however you’ll get the bare minimum.

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★ 1

This gym is ok compared to others. Half of the machines are broken and it gets too crowded to get a good workout in. The only good employee was Alex, who is no longer there.

I was a member here for 2 years because of the convenience in walking there straight after work. However, my membership ended in June 2018 and I had requested a membership cancellation back in March 2018 in person with one of the employees, since they secretly request that you give a two months notice. And just FYI, there is no cancellation fee once you’ve reached your year term. Two months later I was still seeing charges on my card, I emailed and called and did not receive a response. I had no choice but to call my credit card company, which is only a short term solution. I went back in person to speak with the manager Carol Lorde. She tried to tell me I would probably be responsible for some of the charges (which I should not, given there is no cancellation fee for me), but that she would look into it and give me a call. I never received one and instead received a letter from a credit collecting company.

Do not waste your time at this place unless you plan to make a life commitment with them. My membership was paid on time every single month for the two years, I was a faithful customer and now 6 months later I am dealing with issues with them. It’s ridiculous. I would give no stars if I could.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Do not join this gym. Super cheap but you get what you pay for. It's easy to sign up and impossible to cancel. The gym itself is dingy and doesn't offer that much beyond a plethora of machines. It was a mistake joining this gym

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★ 3

The good news is it's $30, the bad news is it's $30. All joking aside, it's a big gym by NYC standards and is a tremendous value. Expect to have a very tough time canceling your membership, though.

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★ 5

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★ 4

This is the best gym deal in town. Could be cleaner but for 20 bucks are you really complaining?? Come early because the Bros come out after work and hog all the weight machines.

Update: A/c has been broken for 4 days. It's 80 degrees in here. No fams and no signs that it will be fixed. Ughhh it's a sweat lodge in here.

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★ 3

Cheap and best definitely.. but WiFi range is too bad .. half the equipment is in basement and no range there. Wish management fixes that .
An yearly maintenance fee of 64 $ charged .. with which you can get a WiFi booster !

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★ 5

A good or a quick workout is always good for ya

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★ 5

Clean gym lots of equipment

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★ 1

One of the worst Retro's I've ever been to. Workout machines are stacked too close together, no breathable air to speak of. As someone who can easily run a 5k, I stuffed to run a mile here, because THERES NO AIR to speak of. The only available mat area is sectioned off to "VIP" members only. Do if you're cool with slivers of breathable air, and only need machines for your workout, this is the location for you.

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★ 5

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★ 1

I would give negative stars if I could. Two months later and I'm still trying to cancel. I'm actually impressed by how well they're running their scam. Well, not that impressed considering how obvious it is. I tried to follow their expressly written contract terms by sending in a letter requesting cancellation, and the specified club address on the contract is not even a real address and gets sent back. After finding the actual address it still gets sent back to me because the letter is not deliverable to that address (I posted the photos). Blatant and purposeful misrepresentation. I try calling the club to speak to Carol, and she's never there. In her reply to my previous yelp review she said she would be in contact, yeah that never happened.

Considering that Carol personally called me after I left a bad review because of a confusion over their holiday hours to explain the confusion and get me to take my review down, I'm amazed that this current situation hasn't been resolved yet. You know why? Because they know exactly what they're doing.

Do not ever sign up with this gym. You might try to actually adhere to the terms you sign but they will not adhere to the written terms just to squeeze $20 a month from you. They don't seem to understand that in contract law a party can't just make unilateral oral stipulations not specified in the written contract after the written contract has been signed. Carol, I swear if you respond to this with some variation of "We're sorry for the misunderstanding/confusion" I'm going to lose it. This is neither of those things, it's intentional. You know it, and so do we.

I'm reporting them to the DCA. I suggest others do the same.

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★ 1

Not experienced

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★ 1

I’ve been trying to cancel my membership because I moved away and it’s inconvenient for me now. They have given me 10 different stories about why I can’t cancel. Keep giving me the run around. Then they hang up and never answer the phone again!!!! I’ve never. EVER dealt with such unprofessional, rude and infuriating behavior in my life!....how is this the correct way to operate a business? Trying to squeeze another month out of your members? This is borderline criminal. I STILL haven’t heard back.

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★ 4

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★ 1

0 stars. I moved to state where Retro doesn't operate and had been trying to cancel my membership for nearly two months. I was told a different story every single time I had called, which was multiple. Only the manager can cancel and every single message I left for her was apparently never received. This was probably one of the worst customer service experiences I have ever received.

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★ 3

Price is right but the equptment us run down.

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★ 4

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★ 1

The receptionist brown girl is the rudest slime. They charge 41.79 as an upgraded towel service membership, from the regular 20.89 monthly fee, then she acts like it's hard labor to bend down and provide a towel to a paying member.
The dummy is the only thing wrong with this location. I wish I knew her schedule so I could workout whenever she's not there. Hope mgmt takes notice of that buffoon.

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★ 5

Retro needs more Manhattan locations. I would love to see one in the Penn Station/Midtown West area!

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★ 5

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★ 2

Bi-level. Lower level which has all the free weights and bench presses have zero cell reception and asked repeatedly for wifi but never installed. Wifi extender for $40 would resolve the issue but staff indifferent regarding this concern.

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★ 3

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★ 4

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★ 4

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★ 1

Unless u enjoy being tormented by incredibly awful loud music, dont go there to work out.

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★ 4

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★ 5

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★ 4

Clean, machines available... Great staff. Not fond of the contract though.

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★ 3

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