★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great Team!

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★ 5

Love the location and the staff!

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★ 5

saf-t-swim has such amazing, helpful staff who truly care about their students. the hall of fame with photos on the wall is a nice personalized touch to let the kids feel proud of their achievements!!

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★ 5

Shout out to Alex!!! My daughter had an amazing time with him!!

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★ 3

Did 1 on 1 private for my 4 year old since August till now. The first month in August was honestly great, my daughter is on the spectrum and the instructor she had was a older gentleman who was teaching her well and all of that, they never told us that he was only available for her in August, come September we had to switch to a different instructor. He was more of the normal young people you see there every day. This is when it started going downhill. The biggest complaint I have is there’s no continuation with the lessons. The lessons for each of the different instructors basically broke down to letting her just play around and eventually going down under water and grabbing a toy and then getting out of the pool on their own. I understand it takes time but I would love to see some sort of continuation between all the instructors because everyone was different and just treated her basically like a new student, I feel like the money we spent was wasted and am glad to cancel. Giving a 1 star doesn’t feel appropriate because the classes she had with the older instructor was great. But the rest of it does feel
1 star worthy. Take that as you will. Def not happy or satisfied overall. Also when speaking with the person in charge about my concerns before canceling they just kind of brushed it off… they just care about making money and not really about the children.

Source: Google

★ 5

I can’t say enough good things about Saf-T-Swim! I’ve been bringing my two kids here for the past few months, and it has been such a joy watching them grow more confident in the water each week. The instructors are so patient, caring, and truly know how to make the kids feel comfortable.

Source: Google

★ 5

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★ 5

We have had such great experiences at saf t swim and we love Bettina, Taylor and jake! My grandson has learned to love the water and anissia has been helpful all around. Highly recommend bringing your family and friends here!

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★ 5

10 out of 10! Amazing I would totally go again! The people were wonderful, the place was amazing, the floor was clean! Everything I could’ve wanted for my kids

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★ 5

Safe T Swim has been absolutely amazing! The instructors are patient, professional, and truly care about helping every swimmer feel confident in the water. The lessons are well-structured and fun, making it easy for kids to learn and enjoy themselves at the same time. The facility is always clean and organized, and the staff goes above and beyond to make everyone feel welcome. I’ve seen such great progress and can’t recommend Safe T Swim enough for anyone looking for quality swim instruction and a positive learning environment!

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★ 5

Friendly and clean environment! I definitely recommend!

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★ 5

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★ 5

I had the most pleasant experience at Saf t swim. The ambiance was incredibly inviting, and the personnel were exceedingly courteous and supportive. The amenities were impeccably maintained, the pool was spotless, and my son relished it due to the warmth of the water. I wholeheartedly suggest Saf t swim to anyone in search of a refreshing and enjoyable swimming experience.

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★ 5

My son AJ has been swimming at oceanside for awhile. Staffs are friendly and his swim team teachers Taylor, Olivia and Chris are wonderful!

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★ 5

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★ 1

Unfortunately, this swim school fell far short of expectations. There was no consistency in instruction—different teachers almost every week, with no clear plan or continuity. The instructors who were present often seemed unprepared and disengaged, offering little more than minimal supervision. The lack of structure and accountability made it impossible to see real progress, and it left the impression that the program prioritizes convenience over quality. For the price and commitment required, families deserve far better. I would strongly recommend looking elsewhere for dependable and effective swim instruction.

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★ 5

Jessica is the best with my almost 4 year old. She has been working with her for about a year and it’s amazing to see how much Jessica has taught her. The pool is great for learning also not too large or deep to make kids feel comfortable.

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★ 5

I have an autistic child who has an amazing instructor named Noelia. She motivates and exemplifies patience with my child. She encourages him to keep trying and has made so much progress in learning how to swim. He looks forward to his sessions with her every week. If you have a child with special needs; she is the ideal Person for your child to work with at this location.

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★ 5

My two boys went here for about a year and a half (until starting full time school). The staff were always pleasant and helpful. They truly made an extra effort to make the kids feel welcome and loved. Jessica was one of our instructors and she became like family to us! My boys love her and always looked forward to seeing her. She is patient, kind, and very talented. At first my older son was very afraid to go under water - now he’s like a fish! Thank you, Jessica and all the rest of the team!

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★ 5

We’ve been coming to this location for about 10 years. Our kids have been with amazing instructors and have made great strides and have a lot of confidence in the water. We’ve had amazing experiences with Bettina, Jalani, Jake and Taylor who are phenomenal instructors. Chris(usually the lifeguard) and Kayla(front desk) are always a pleasure to interact with.
There is plenty of seating for parents outside the pool area and large one way windows allow you to watch your kids progress without distracting them.
Having said that, I wish the management would look into sprucing up the appearance of the place. The lights in the pool area are extremely dim. A well lit area is conducive to having a good learning experience and also makes it easier for the parents that have to watch from behind the window. The parking lot floods when it rains and has a lot of pot holes. Although the parking lot may be the responsibility of the owner of the property and not Saf T Swim. For the prices we pay, I would think that these are worthwhile improvements.

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★ 5

We brought our daughter her for the parent toddler classes. Our instructor Jess was great!

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★ 5

Jessica is a great instructor. We started taking our baby at 4 months and, few months later, you can already tell we have a waterbaby on our hands. Thank you!

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★ 5

We absolutely love Saf-T-Swim Oceanside! My daughter Alice has been improving so much since she started, and we can really see her confidence growing in the water week after week. Coach Jessica is amazing – patient, caring, and truly dedicated to helping the kids progress while making the classes fun. We couldn’t be happier with our experience here!

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★ 5

Jessica my instructor is very nice and I love swimming with her she listens and work with me at my own pace. She deserves a five star🤗

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★ 5

Absolutely love this place! Especially Miss Jessica and Taylor, they’re so sweet, patient, and great with the children!

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★ 5

Since my son learned to walk we have been bringing him to this Saf-T-Swim location. Now at 2.5 years old he is swimming so well, has no fear of the water, and can get out on his own. It makes us so comfortable to bring him around water knowing he has the fundamentals to staying afloat and safe. I could not recommend Jessica enough to anyone who wants to learn to swim. Weekly swim class has become one of my son’s favorite things to do and she really is amazing at making him feel welcome and comfortable in the water. The lifeguards and front desk staff are always so nice and personable every visit as well.

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★ 5

I love this place! It’s truly such a warm and welcoming environment that really caters to everyone’s needs. This staff is great, especially Miss Taylor and Mr Jake - they are great instructors truly. 100% would recommend
!

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★ 5

Loved this location!! Instructor Jessica was very nice and helpful!!

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★ 5

Looking for a safe and fun place for your kids to learn to swim? Look no further than Saf-T Swim of Oceanside! My kids loved it!!The instructors are fantastic at creating a supportive and encouraging environment where kids can build confidence in the water. One of their great staff Jessica is someone you definitely want to book with, and she's especially great with little ones. She makes learning to swim an enjoyable experience, and the kids absolutely love her. The facility is clean and bright!! I highly recommend brining your kids to Saf-T Swim and book with Jessica!

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★ 5

Love this place! And we love Miss Jessica!!

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★ 5

Saf-T Swim has been amazing! Miss Jessica is so patient, encouraging, and makes the lessons fun while keeping safety a top priority. My child has gained so much confidence in the water thanks to her.

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★ 5

Safety swim has such kind and welcoming staff. My little sister takes swim lessons here and always talks about how much fun she had. Especially due to her instructor, Jessica, who really takes the time to support my sister throughout her lessons.

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★ 5

Amazing place. Miss Jessica is wonderful with the children. She makes them feel comfortable and is always upbeat and ready to roll. Highly recommend bringing your children here! We love it here.

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★ 5

Go book with Jessica!! She makes all children feel welcomed and always turns lessons into fun!

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★ 5

I love this place! Especially Miss Jessica🩷

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★ 5

My grandson Omari is doing very well with his lessons. Thanks to Jessica who works so well with the very young swimmers. She is amazing, polite, and professional. Thank you Jessica for doing such a great job.

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★ 5

Jessica is my swimming coach and I’m doing very well after two sessions.
She makes me feel so comfortable and welcome.
She’s awesome 🥰🥰🥰
This is the place to be. Great staff !!!

Source: Google

★ 5

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★ 5

Oceanside location- Miss Taylor is a house hold favorite name! She creates a nurturing environment, where my child looks forward to seeing her every week and I love seeing my child quickly learn life saving skills. The lifeguard Chris, who is also at the front desk is always pleasant, attentive, and quickly responsive. Thank you for being wonderful!

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★ 5

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★ 5

The team at Saf-T-Swim Oceanside is the best!!

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★ 5

Highly recommend this location!!

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★ 5

Great place (for all ages!) to learn how to swim and become comfortable in the water!

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★ 5

Coach jessica is the best ! She’s very kind and shows that she wants the kids to grow. Love this location 10/10

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★ 5

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★ 5

Hello Saf-T-Swim of Oceanside Staff,

I want to compliment that the location is very organized, cleanly, and the staff is super friendly. The best part is I can tell the manager really cares and maintains a well functioning location. The employees look happy and stress free which is great for my child to enjoy an environment conducive to learning.

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★ 5

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★ 5

Love this place! Coach Taylor is the best. She’s so great with my Daughter and knowledgeable.

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★ 5

Julietta is an asset to the company! She is so warm, friendly and truly dedicated to teaching/enhancing skills as opposed to merely playing in the pool. You can clearly see that she loves what she does and wants to be there! She has a great rapport with kids and adults! My daughter loves her as do I! We're both very excited when we have Julietta as her makeup instructor! We're hoping to have her as the permanent instructor in the near future. It is heartwarming watching them together. My daughter learns every lesson she has with Julietta! She's the absolute best! Love Shayla Sobhan ❤️🏊‍♀️

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★ 5

My daughter has been attending this swim class for a while, her instructor Taylor is very kind, patient and caring. I always look to our sessions.

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★ 5

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★ 5

Place was very clean and efficient, got all my classes properly set up and the staff was amazing very kind and helpful. If your looking to get your kid in the water and swimming this place is a great option

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★ 5

Phenomenal coaching, my daughter progressed immensely with Mr. Gerard, lovely staff and welcoming environment.

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★ 5

The staff at this location is super kind and the environment is welcoming!

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★ 5

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★ 5

Very safe, very clean and staff is very professional and kind!

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★ 5

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★ 5

My daughter has consistently improved every week with coach Henry. We had a great experience with the front desk team and the manager was super friendly. Love this location!

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★ 5

Coach Connor was a delight, and my son learned tons from him!

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★ 5

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★ 5

As a parent, I couldn’t be happier with Saf-T-Swim in Oceanside. The instructors are incredibly patient, caring, and truly dedicated to helping my child feel confident and safe in the water. The facility is clean, well-organized, and the staff always makes us feel welcome and supported.

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★ 5

They are teaching both my boys, ages 3 and 5 to swim. This life skill is worth every penny.

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★ 5

My daughter has been attending saf-t-swim for about 3 years now. She loves attending swim class . All instructors are great

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★ 1

They switched our class time without properly informing us about it. Very disappointed.

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★ 1

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★ 1

Highly disappointed with this location. My daughter was enrolled for over a year and initially had a great experience thanks to a wonderful instructor who, unfortunately, left. After that, there was no consistency in staffing despite multiple complaints. By the time we found another instructor she liked, the damage was done, she had lost interest and was being made to repeat skills she had already learned. I chose to terminate the lessons, but instead, the account was paused and later reactivated without my consent, resulting in additional charges. When I called for clarification, I was told I couldn’t be refunded for the first month and would receive only a partial refund for the second—I'm still waiting. With two daughters, I had hoped to return in the future, but after this experience, I will not be going back to Saf-T-Swim.

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★ 5

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★ 5

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★ 5

Welcoming environment, that fosters support and growth. Classes are always on time, with a caring team to match. my daughter absolutely adores her instructor.

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★ 5

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★ 5

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★ 5

Jake and Bettina are fantastic swim instructors! My daughters have made tremendous progress and absolutely love their lessons. I highly recommend Jake and Bettina for anyone looking to improve their swimming skills in a fun and supportive environment!

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★ 5

Great lesson- appropriately modified where necessary and the instructor was lovely

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★ 1

I am extremely disappointed with my experience at Saf-T-Swim of Oceanside. I registered my daughter in hopes that they would help improve her swimming technique, but from the start, the experience was very frustrating. The communication was poor—during her first class, she was placed with the wrong instructor level. When I spoke to the store manager, he promised to look into it but never got back to me for several days. In the second class, they placed her with a different instructor but repeated the same lesson as the first.

To resolve this, I arranged for one-on-one lessons, but scheduling them became a nightmare. The class was canceled three times in a row with last-minute notice and no clear updates. The staff showed little interest in resolving any of these issues, and at times, they were downright dismissive.

The lack of organization, combined with these repeated cancellations, wasted two months of our time. Now, with the weather getting colder, we’re left feeling like no progress has been made. It's not just about the money—more importantly, it’s the time and effort we put in, only to be met with disappointment. I had high hopes for this swimming school, but it has been an incredibly frustrating and unsatisfactory experience. I would not recommend it to others looking for a professional and reliable learning environment.

Source: Google

★ 5

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★ 5

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★ 5

One of our fav places to go to. My twins look forward to their swim class every week. The staff is super friendly .
They love Mikayla she’s the best !
But all the instructors are great there .
The front desk personnel is my fav super nice and welcoming . They have good products for sale as well and bathrooms and showers are maintained clean!

Source: Google

★ 5

Saf-T-swim at Oceanside is a family oriented organization that have friendly and professional staff. The facility is always clean and welcoming. The staff always keep you updated of any changes with instructors ahead of appointment. They also provide makeup class. Best place for individuals to learn how to swim.

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★ 5

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★ 5

Staff is very friendly and the location is very convenient

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★ 5

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★ 2

I take my daughter for her weekly swim lessons at the Oceanside location. But, this week they had divided the pool into smaller 6 sections which left no room for my daughter to practice her swimming lesson. I mean the space was technically smaller than a kiddy pool that people usually have at homes. My daughter hated the subdivision as after just a couple of strokes, the designated space ended. I believe the child will end up practicing a specific activity in a much longer duration. I strongly suggest management to reconsider this partitioning of the pool. Else, will have to think of other options.

Source: Google

★ 1

Normally this Saf-T- Swim location has been great for my daughter and she loves her instructor Brianna. Now with the introduction of the saftey barriers my daughter is unable to do what she is normally able to do with her instructor. The instructor has to cut out many of the activites in my daughters taylored lesson plan. The barriers take up the majority of swim space in the pool thus making it very difficult to instruct students. Many of the parents and instructor do not like this new set up. My daughter hates it. If this continues I am afraid I will have to take my daughter elsewhere.

Source: Google

★ 5

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★ 1

After receiving no satisfaction from the staff and “management,” regarding on going scheduling issues and quality of service provided, I decided to cancel my swim lessons for my son. Because I cancelled after the 7th of the month in October, Safety Swim refused to refund my money for the two unused lessons for the month valuing at $130.

What’s disappointing is that our family had been customers for the last 4 years. In that time, there have been countless instructors that have handled my son due in part to the employees the facility hires.
The majority of the instructors are high school kids who really have no motivation to work it seems. Instructors are hired and then quit a few months later, so then your kid is now starting at square one with someone new. Only to have the cycle repeated time and time again. My son was only moved up a level twice in a 4 year period.

There have been countless times that we have been cancelled on. This past March, we had an instructor who did a no call- no show as my son was now standing on the deck, in his bathing suit, waiting to go in the pool.
The stand-in supervisor for that day, who was working behind the desk, was mortified that he ended up taking his clothes off and taking my son into the pool to do his lesson.

The final straw for me was in September when our instructor that we had for a couple of months was gone for about 3 weeks because she didn’t have working papers.

The supervisor is aware of all of this and has also received similar complaints, yet the company changed their billing and how they operate so now those who are enrolled are no longer enrolled in any kind of package, and the rate nearly doubled within the last year and half. You’re paying $65 per lesson and they bill you a month ahead of time. If you stop your lessons, your screwed out of your money. They’ll offer you “tokens” to have the classes made up but when there’s little to no availability on their behalf, you’re out of luck.

A piece of advice to the powers that be—-Ahem, Brittany, please hire quality staff who want to work and are serious about their job. Offer better training for your workers and offer flexibility when it comes to refunds. It’s not the customers fault when the facility can’t offer satisfactory services because they can’t hire reliable staff - and you’re charging upwards of $250-$300 a month.

Now that Echo Park and the Oceanside JCC are back to offering lessons, I am hoping other parents will get fed up and leave the way we did to prove a point. It’s a real shame.

Source: Google

★ 5

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★ 5

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★ 4

Great place for swimming classes. Reasonable price.

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★ 5

Very attentive!

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★ 1

This location cancelled my son and daughters 1 on 1 swim lessons all the time. They would then schedule makeup lessons which they would also cancel at the last minute. My kids ended up with about 5 makeup classes each..which they then claimed that they didn't see in the system. So I basically paid for lessons...for them to be cancelled and have their makeup class tokens disappear. How convenient 🙄. Do not use this swim school. Very unprofessional.

Source: Google

★ 5

I can’t thank jay enough for helping my son through some big fears he had he is super patient always smiling and had a way of getting though to my son he refers to him
Anytime in the water showing what he told
Him of taught. From juts two classes I absolutely love this swim school and the staff thank you guys for such an amazing experience

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My daughter learned to swim at saf-t-swim and now my grandson is learning there. The instructors are so patient and kind.

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★ 5

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★ 5

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★ 5

Greg instruction, reliable staff.

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★ 5

Rhodney A. And Faith T is the Best. They are amazing. They are Perfect with the kids

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★ 4

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★ 1

Very unprofessional. Since day one I had a problem. Poor communication, canceled on me more than once. Always short staff. When I had to cancel I lost money. Kids didn’t learn anything. Waste of money. I Don’t recommend.

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★ 5

Is very clean facility very friendly staff Aaliyah and Fran are are the best ever The lifeguards also are so amazing without hesitation the highest recommendation I can give

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★ 5

Awesome school

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★ 5

I love that place they make me feel so comfortable and it’s a peaceful place to even wait for your kids The trainers are amazing scheduling appointments is easy they answer the phone calls importantly and they have good star ratings reviews it’s clean and they are very professional people I enrolled my both son’s and then after watching their progress I ended up singing up for my self as well they all are polite and welcoming the pool is pretty big and they do the coloring thing I think every hour also if you refer someone you’ll get the referral money the place is clean and that’s what I like about Saf -T- swim thank you I really appreciate your help. Jake, Bettina, kalea, Stephanie and Sara I love you guys.

Source: Google

★ 5

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★ 1

I am so disappointed in the lack of communication and professionalism. The workers give out false information and the customer still has to pay for the mistake. I was billed literally 3 days a part without proper notification this would happen. Then when I tried to inquire and request a refund, I was told I had to wait for a manager to call me 3 days later. Of course FOUR days later, no one ever bothered to call. Not to mention, I was hung up on. For the amount of money that It costs, It is unacceptable to receive such poor customer service. More than one worker ADMITTED that it was their error but yet they refuse to provide the refund or cancel the classes. The policy to cancel a session is allegedly 24 hours. I attempted to cancel within 192 hours and was told no! It doesn’t make sense. The communication needs to improve. To add icing on the cake, on day one, the instructor was late without apology or at least extending the lesson to make up for the lost time. I am beyond irritated. I gave them a second chance after my daughters were bounced around between instructors last summer and here I am already dissatisfied with this horrific experience.

Source: Google

★ 5

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★ 1

I just want everyone to know the miscommunication level is extremely poor!!! It's not a good place to teach kids but if you have extra money to waste yes it's fun.

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★ 2

They get your kids excited to practice and pass levels then just start canceling last minute week after week. Twice I was left explaining to my disappointed child, who is already in his bathing suit, why his lesson was canceled last minute.

If you’re lucky your replacement instructor will care about helping your child but that’s 50/50. Don’t worry while their management is sub par their billing system is A+ & will charge you on time no matter how bad they screw up

Source: Google

★ 5

My daughter started at Saftswim when she was 14 months old for 3 years, she just won first place at Hewlett vs Syosset 25.07 seconds in Butterfly . I thank Saftswim especially her instructors Ally and Erin being part of my daughter’s swimming skills . Now it is my son’s turn . Again thank you Saftswim.

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★ 5

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★ 4

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★ 5

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★ 5

After my daughter started swim at 5 months she had a great instructor who soon after went on to college. After that we were bounced around a bit and I was not happy because she lacked instructor consistency and considered quitting SafTSwim altogether. We were introduced to Cat Abarca and she is the SAVING GRACE for our experience at safety swim. She is very patient with our daughter, always professional, super communicative and an overall joy. My daughter as well as my husband and I have grown to love and appreciate Ms.Cat. Thanks to her my daughter is a confident Level II swimmer at 2 years old. We are positive that with continued lessons with Cat she will only become better and stronger! I have even referred friends who have also encountered her same awesomeness (sadly this love isn’t only for my kid lol) . Thank you Cat for taking your weekend job so seriously ! Please please please keep up the spectacular work!

Source: Google

★ 5

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★ 5

I am so happy with my experience so far . My son walks in and can't wait to jump into his instructors arms .Instructors are very playful and caring. Also be prepared to have different instructors from time to time but it let's me know which instructors I would like for my son in the future.

Source: Google

★ 5

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★ 5

Great instructors and my son loves it!

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★ 5

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★ 5

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★ 4

Love the staff but the facility needs to be updated. That is the only reason why I didnt give it 5 stars.

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★ 4

Good environment nice instructors

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★ 5

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★ 1

Here are my reasons why I will never go back to any Saf-T-Swim. Buyer Beware!
PROBLEM 1 - I called in the summer to find out the cost of their class packages. I was told $206 for 6 classes. I decided to table the classes until the fall. By the time I came in to sign my child up in the fall, the price was quoted as $299 for 6 classes. Like really? Their excuse was that the prices in the summer are cheaper......apparently THAT much cheaper.

PROBLEM 2 - Apart from the paid classes, I was looking to bring my child in for extra practice in the pool whenever I could. Think a family swim - me and her. I inquired about this...it's not allowed at Saf-T-Swim. I was shocked, because having learned to swim as an adult, I fully understand, that even for children, it is impossible to learn to swim quickly from one 30-min session each week. At the YMCA family swim/practice was highly recommended and encouraged.

PROBLEM 3. Though I should have known better after problems 1 & 2, I decided that I really wanted my child to learn to swim. So I signed her up for a class package. First things first, many of their instructors are teenagers, and I'm convinced from observing them, and comparing them to my own swim instructors, that they aren't 100% sure what they're doing. The first instructor my child had, though very nice and respectful, taught my daughter nothing she didn't already know. For 6-7 weeks straight, he had her hold her floaty, kick through the pool on her belly, then on her back for at least 20 mins of each 30 mins class. Then he would try to get her to jump into the pool, but she was always afraid. So he just gave up and had her repeat the belly and back kicking until the class was over. He taught my daughter nothing she didn't already know. Anyway, one day he got upset with her for not wanting to jump into the pool so I had enough and asked for another instructor.

BIG PROBLEM 4. The 2nd instructor was supposed to be the BEST AND GREATEST instructor ever. Moms swore by him. My child's first class with him was superb, my daughter seemed to make so many strides in one 30-min class, we were all very pleased. The second class, however ----I caught him not looking, but staring, up under my daughters skirted bathing suit more than once (at least 2-3 times), and no I don't question what I saw because I affirmed and re-affirmed what I was seeing. My daughter is under 10 and I must keep my child safe at all cost. SAF-T-SWIM will not get another $ from my pocket. Thankfully I was able to inform their corporate concerning this serious issue. I mean, there are children here, hundreds of children. Corporate expressed concern and sent my money back, but buyer beware. There are other swim school options on Long Island.

Source: Google

★ 1

This place was highly recommended. However, it was so disappointing. My daughter initially loved her instructor, but the she quit this place. My daughter was then passed around every single session with different instructors. Her folder sometimes can't even be found. She keeps on trying until she was able to meet all required test to pass the level and was looking forward to ring the bell. But the instructors keeps saying "she passed but since I'm not the regular instructor, she can't pass the level". My daughter got so frustrated and just quit it. At 4 years old, she said, I don't want to swim anymore, I did everything, but they wont let me ring the bell. It wasnt her fault that she didn't have her regular instructor. Sad. But my daughter found her happy place somewhere else.

Source: Google

★ 5

My son has been swimming here for the past year with Daniel and Cassie and they are both great instructors. They have really pushed him and he has made big improvements in his swimming and confidence in the water. Also, I have worked with Amanda at the front desk on many occasions scheduling classes and make ups. She is AWESOME! She is very friendly and easy to work with. She always helps me figure things out. If you need to work with the front desk, I suggest you ask for her :)

Source: Google

★ 1

It’s common for the instructors to cancel classes last minute where your finding out as you’re getting kids dressed to leave for class or or even better you show up have your kid in the pool ready to swim and after 10min passes no insturctor . You have to walk to the front desk and they call up the instructor and they say they over slept and are not going to make it. All your offered is a “sorry” and reschedule class. Again you have to schedule this around work which is not easy your kid is not building a bond with the instructor due to missing classes so often not advancing as they should be. The times I have been to this place most of the instructors seem very young and just rather being doing something else. As far as management seems like zero accountability for their staff. I wish I would have read the reviews before spending our hard earned money at this location. At least compensate your customers with free classes when they are incovienced so then they can be rescheduled also. Wouldn’t spend anymore of our hard earned money with them unless changes are made.

Source: Google

★ 1

This is a very bad swimming place. The Teachers are pretty rude to the kids. This is a place to waste your money. Do not waste your money over here so go somewhere else.

Source: Google

★ 5

Source: Google

★ 1

This place is not what it used to be. I had my son there for swimming classes and at first it was good but later his lessons would get cancelled every other week... he didn’t get to really bond with the instructor because it would constantly change so I left but celebrated his birthday there a year ago and it was a pleasurable experience.. however, I recently went back for another child’s birthday party and the host were not child friendly, the “lifeguard” of the party was sarcastic with the children and I founded to be rude. The other lifeguards/hosts were not attentive and seemed disconnected from everyone.

Source: Google

★ 5

I'm into my second set of 6 sessions with Diane in Baby & Me and I love it. My daughter is 1 and I've seen her grow more and more comfortable in the water. Diane is very patient, friendly, knowledgeable about children and always willing to help you get comfortable with each set. I'd definitely recommend this class. I have to see how the class advances and gets more challenging but so far it's been great!

Source: Google

★ 5

My 3 grandkids ages 12, 10, 7 have been swimming here for more than a year. We have had such a great experience. Diane, Sasha and Jelani are terrific instructors

Source: Google

★ 1

Wish i can give 0 stars. What a joke. They would constantly change my daughter’s instructor. And wouldnt give notice when one wasnt going to be available. Mind you, my daughter is autistic and loves water. I wanted her to learn to swim for her own safety. The instructors have no experience and they once tried to give my daughter an instructor who looked like he was 15. Do not take your children here. They dont care about teaching anything

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

If I could give 0 starts I would! This place is horrible. Signed my 2 year old up for baby and me, and after 3 lessons of realizing the instructors do absolutely nothing but waddle in the pool, I decided to try my luck at privates. I signed my son up for privates and on the way to his first lesson they called at 2:20pm (lesson was 2:30) to say ask if we were going to make it. They had us listed for 2pm classes. My father and son had already arrived and they told us that no instructor would stay 30min. As my son sat hysterical crying to go into the pool they told us that there was nothing they could do and we would need to leave. We asked if we could take him in the pool ourselves and they proceeded to tell us that we could sit on the stairs with him. This place is a joke. Instead of confirming appointments with people to avoid these kinds of issues they call you 20min (!!!) after your supposed lesson and then tell you sorry not sorry. Needless to say I got a refund only after I demanded it and I will never do business with this joke of a school. Don’t waste your time, don’t waste your money. They don’t care about teaching kids to swim.

Source: Google

★ 1

Worst experience ever . Don't waste your money and your child's time in this place. My son is almost four year old The instructor, a young guy with obviously no major experience, spent the class showing a face without any emotion, except when he was yawning. There was a woman instructing the mommy and me session, she told me this young guy was very experienced and he knew what he was doing. No complaints about the guy, he is a kid, and probably no well paid, but the woman just want to make money with the people and your kids, she doesn't care, her name is Diana, she didn't even tried to talk with the guy. When I went to the front office asking for the manager, they told me this Diana is the manager. My fault, I should have checked reviews about this place before I went in.

Source: Google

★ 1

Do Not Bring your children to this place!!!! Please.... Instructors are not kid friendly. They have no patience and they do not care about the kids. They have no idea how to work with children. Instructors are changed very frequently and they spend the time chatting with other instructors and leave the kids playing by themselves.

Source: Google

★ 2

Swim instructors are great. They work with the children very well. The front staff is a different story. The front staff is unorganized and not friendly. They constantly lose files, forget to put in make-up classes and are always in bad moods. When you complain about this, the employees lose "recollection" of these events. Whenever you ask to speak to a manager they are never in or will be out for numerous days. They only call back when you call corporate. Future clientele beware.

Source: Google

★ 3

First timer and the first two instructors were not kid friendly at all. My daughter who loves The water hated swimming after three classes The staff was fighting at front desk and almost all of the instructors look like they are miserable. It's like a swim factory...

Source: Google

★ 1

Source: Google

★ 1

Needless to say I would have pulled my daughter out if it wasn't that we were locked in til June. I've changed instructors god knows how many times the first few left, one was chatting the whole time and the one she has now has only been with her 2x out of about 6 sessions. I know the office number by heart as they call me every day my daughter has class to let me know her instructor is out. It's a shame bc the instructor she has now is good with her. Haven't seen a manager in the building for a while now. They have a great teaching method I'll give them that some need to put those method into effect and the others just need to show up not happy

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I had to withdraw my children from the program after multiple problems with instructors and staff. Its a shame, I believed in the program and the need for water saftey....however, the staff didnt match the need.

Source: Google

★ 2

I will say the facility is nice (inside more so than outside), there is plenty of space in the locker rooms and they also have individual changing rooms with full doors which is great when both parent and child need to change. Also, the facility is very warm so you're not freezing running from from the pool to locker/changing rooms.

That being said we took 2 classes and canceled. My little one is only 2 so it's not as if we're training for the olympics here but I just wasn't comfortable with the experience level of our instructor (1 year). Look, I'm not so old myself (early 30s), and like I said, it's not as if we need serious training, but I would like an instructor that has put in some time. I called to express my concern about her age (all the employees seem to be teens) and experience level and when a manager did call me back she advised that this instructor was her MOST EXPERIENCED and we were just in a class that was too young. After about 2 minutes, and before I was done with the discussion the manager rushed me off the phone because she had a class to teach. I was so glad she felt a parent with an issue only warranted two minutes of talk time. I agreed to try the down under class and it was worse. We had 2 instructors this time, one was the original and then another young girl. They are nice girls but it's only a 30 min class and at one point their backs were turned to us so they could have their own conversation.

Needless to say I will not be returning.

Source: Google

★ 5

I only have good things to say. Only downside many of the instructors are college students. So that means they leave to go back to school. If your kids has no problem adjusting its cool. There is a handful of great swim instructors who are there year round, if your lucky to book them. I have a 4 year old boy and a 18 month girl who love it there. And its CLEAN, showers, changing rooms and pool. Parking not so great in the summer.

Source: Google

★ 5

Great atmosphere, my kid is really comfortable swimming here. If you cannot make it to a schedule class you can always schedule a make up at your convenience, and babies 2 - 6 months swim for free. 😄👍

Source: Google

★ 4

Source: Google