★ 1

I reserved a Pilates class and received the confirmation. However when I arrived, all Pilates machines were completely filled and there’s no spot for me to work out. Had to just leave. I need a refund for the class.

Source: Google

★ 5

Source: Google

★ 1

Love the classes, Marcelle is amazing!

Customer service is atrocious & the people that work there are not helpful & rude. Really disappointing for how much these classes are.

Source: Google

★ 1

This is regarding overall solidcore customer service. The coaches at this location are great.

I’m very upset and I’m receiving horrible customer service. When I initially requested a freeze on 3/3 ( I had two classes left at the time) I submitted a note from doctor.
-I was granted a two week freeze despite the note which clearly lists I can’t continue with activity at this times

Then I’m told I have to re submit which I did days ago (even though it was the same process) and haven’t received any response. I called and begged my local location to extend my four classes as I had already lost 2 the month prior. Which I requested since I had to wait for. Response that they be restored. I’m joe owed 6 classes because as of today my classes are all gone. This is not right we pay quite a bit of money to maintain these memberships and the customer service is not up to par at all. Why should the customer have to continually call or email to get a response or a simple freeze. This is ridiculous.

**Update
Two weeks later from this review and absolutely no resolve. They closed a ticket after I didn’t respond in 3 days (did not return my 6 lost classes) but it’s okay that it takes them on average 7-14 days to reply. Absolutely infuriating and a joke at this point.

Source: Google

★ 5

Alexis is the best front desk person. She’s so chill and helpful. Great vibe

Source: Google

★ 5

Source: Google

★ 3

If your schedule only allows you to attend classes during specific times, like before 8 am on weekdays as it was for me, and you don’t have the time to constantly monitor waitlist spots, this studio may not be the best fit. Popular class times tend to fill up quickly, and it seems that members have priority booking, making it easier for them to secure spots. I opted for the two-week unlimited trial to see if it was worth becoming a member, but found it challenging to find available slots at convenient times.

While the training itself is effective—you’ll definitely feel the burn during the workout and the satisfying soreness the next day—I would recommend checking the schedule carefully before making any payment or commitment. Unfortunately, I found myself unable to attend enough classes to make the trial worthwhile, and ultimately decided not to become a member due to the booking difficulties.

Source: Google

★ 5

My fave! Take a class with Katie or Claire for the best experience!!!

Source: Google

★ 1

Bad customer service, no help via email or phone

Source: Google

★ 5

The customer service at this location is impeccable! All the admin staff I’ve interacted with over the last year has always been so warm. I’m even looking to move to Williamsburg this year just so I can go to this studio more! I feel incredibly supported on my fitness journey. Whoever is reading this, please give your Williamsburg admin staff a raise!

Source: Google

★ 5

Source: Google

★ 5

Marielle was a WONDERFUL instructor. It was my first Pilates group class so I was a bit intimidated/nervous but she was so patient and helpful with me. She provided demonstrations and took the time to correct my form. She provided the perfect balance of critiques and praise. Not to mention the class itself was killer! I would definitely go again. Also, the girls at the front desk were also so kind and welcoming. It made me feel more comfortable overall.

It’s obviously expensive but like most
reformer Pilates classes are pricey.

Source: Google

★ 1

Waste of time and money. It was my first time and there were no welcome introductions. Instructor just got right into the workout. Didn't bother to help me or others with their form (most important for me). Weren't explaining ANYTHING! Mind you, I workout 6x a week (weight lifting, hot yoga, hot pilates, and I've done reformer pilates before). Honestly so confuse about the hype. NOT WORTH IT!

Source: Google

★ 5

Just recently finished my second class and I’m obsessed. I felt that this class helped me focus on muscle groups that I’m usually not working out. It is a great addition to my current workout. I felt that the instructors are encouraging and here for your success!

They don’t have a receptionist as many have mentioned in the previous reviews, so just come early/on time as you can only access the facility 10 minutes before the class!

Source: Google

★ 4

With the recent Pilates craze I was excited to try out Solidcore. As a first timer you're asked to come 15 minutes ahead of time to get acquainted with the workout. You get a really quick demo of their machine, sweatlana. The machine utilizes 8 springs that add resistance. Each workout everyday hits a different part of the body.

As a workout it didn't feel very beginner friendly and often times I was really lost and kept having to look to my left and right to understand. The instructor isn't demonstrating the moves so you're having to depend on the others around you. If you're new the instructor will definitely help correct your form every now and then and they were very helpful when it came to switch out my springs.

There are more beginner friendly classes available but couldn't find them available at this specific studio. On that note it seems to have a steep learning curve as I discussed with other people who attended, they said it took them 10-20 classes to feel comfortable with the cues and machine.

On my second class the instructor gave a lot more modifications which was super helpful.

Pros
- low impact but a good burn (definitely was sore)
- fun group workout (high energy, loud music)

Cons
- expensive
- depending on the level of the class no modifications to any of the movements (but maybe this exists in the beginner workouts)
- no breaks built in to the workout (you have to take your own)

Source: Google

★ 2

These classes are great but the customer service is awful. They tell you to come 15 minutes early but the door is locked until 10 minutes before class (as in you can’t come in more than 10 minutes before the start of the class to change or wait.) Usually no one is at the front desk/working so there’s just the instructor teaching class. I signed up for a 2 week unlimited and late cancelled one day. I was charged $40 late cancel AND wasn’t able to take a different class that day (this is never explained to you upon sign up, etc.) There is no one who picks up the phone if you have issues and their voicemail if full.
Also came 3 minutes late to a class (the subway broke) and was locked out. Their policy is you can be up to 5 minutes late but there was no one to let me in (working the desk for instance) and, again, the door was locked (the code didn’t work). The teacher was ignoring us (someone else was late) when we knocked on the door.
Yuck

Source: Google

★ 1

Wouldn’t let me into class because I was 7 minutes late for “safety reasons” after I explained I was stuck in the subway for 20 minutes with the L being down. Very disappointing experience

Source: Google

★ 5

Such an effective workout! It can feel fast pace and it's very challenging but instructors are helpful I've taken classes with Katie, Hannah, Niki and Kayla who area all great.

Source: Google

★ 2

Only a couple of good instructors still here and the worst customer service

Source: Google

★ 5

Love taking classes led by Ashley Solano, best challenging workout.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love [solidcore] so much, especially classes with Cam and Sarah. Its my go to for a solidsore workout 🏋️‍♀️

Source: Google

★ 5

Source: Google

★ 5

Great workout and fantastic instructors.

Source: Google

★ 5

Source: Google

★ 5

This is probably the most challenging class I've ever taken. It targets ever part of your body and it's highly recommended. I thought it was a class where you do floor exercises but you're using a pilates-like machine. Even the light resistance is tough if you're a first-timer. The instructors are super nice, patient and informative.

Source: Google