★ 5

One of my customer refer the Stretch Lab (Pittsford) to me when I fell in my house and injured myself and developed chronic pain in my right groin area. My customer has been going there for 3 months (she has the membership)

I was at a point where I could not sit on a toilet. I had extreme pain getting up from my bed. I was even in pain to drive with my right leg. I did have an X-ray done and I have flare up arthritis.

I went to the first visit for 55 min and it helped a little. However, the following week was my second visit. I did 25 mins, and it improved a great deal. By my third visit, I was able to do much more.

I was able to get out of bed with less pain. Sit with ease. I drove to NYC with the help of cruise control. I will continue with them as long I can. I am able to walk my sister dog "Pablo".

I even went to a chiropractor and that seems to make it worsen. I immediately made a visit back to the stretch lab and I had a wonderful stretch and that "Air Leg Compressor" worked wonders for me. No more chiropractor just the stretch lab.

I like that I can go early in the morning before my customer comes. I am a hair stylist.

Thanks to all of you folks at the "Stretch Lab". Emily gets a special thanks.

They do have open benches when you need an extra stretch. Keep in mind they all are good as what they do. I am not afraid to try an open bench.

Source: Google

★ 5

There are no Strecthlabs where I live in Poughkeepsie, so I was very happy to make an appointment for a 50 minute session while visiting Rochester on business. I’ve done some stretching in physical therapy and fitness training, but nothing compared to the stretching and personal attention I received from Jenelle at Strechlabd. Not only did she help me get great stretches, but she explained the methodology and physiology of each stretch and her experience and precision allowed her to adapt her technique to the way my body responded. I was very impressed with everyone I met at Stretchlab, and hope one comes to my area soon, because I would surely make time to go each week.

Source: Google

★ 1

I have been a member getting 50 minute stretches weekly for over a year. The stretches are amazing--provided you get someone invested in the experience rather than someone with a time clock mentality. The stretch policies are ridiculous. Have had issues with rescheduling a stretch within 12 hours despite just testing positive for COVID or having a fever/vomiting overnight. They said I would lose the credit so the options were to forfeit the credit or show up contagious--neither of which are ideal. Also, all the credits expire after exactly one month which doesn't sound awful but ends up being pretty tedious. I have also had issues with booking stretches when they say they will--though they rectified this when brought to their attention. Just a VERY disorganized and not well-though out business approach. I want to leave a five star rating but the minutiae makes it unethical not to give people a heads up.

Source: Google

★ 5

Always a great experience

Source: Google

★ 5

Stretch lab originally had been billing me monthly while my membership was supposed to be on a hold. The owner personally reached out to me and credited me back the payments to make it right. Thank you.

Source: Google

★ 5

Since stretching at StretchLab, I’ve been able to feel a HUGE difference in the stress I carry with me daily! I look so forward to coming in, and being prioritized by the friendly staff. They are always so helpful and knowledgeable in their craft! I’ve worked with multiple Flexologist’s and they are all so wonderful. If you are feeling tight or even just THINK you could use a stretch, this is absolutely the place to go!! PS: The receptionist is so kind, cute and she’s SO funny!!! I love her too!

Source: Google

★ 3

First, the premises are clean and inviting, and the therapists I've had do a fantastic job. Every session I've had here has been well worth the money.

Unfortunately (and contrary to the promises made when I signed up), I've found it very difficult to freeze or cancel my membership. One is told at sign-up that one can freeze or cancel at the click of a website button. In fact those buttons do not work (and have not worked for many months, and Stretchlab is aware of this). When you click them, you get popups saying you can't freeze or cancel this way; instead you have to do it by email. You are also told what email address to use. In my experience, writing to that email has had no effect, and my monthly charges have continued. My followup emails (including emails asking "Are you getting my email?" have been entirely ignored.

This happened with an attempt to freeze some months ago and with an attempt to cancel more recently. In the most recent case (and, to the best of my somewhat vague memory in the earlier case as well), monthly charges continued to accrue until I left some negative reviews on the web, at which point the cancellation went through, I received refunds for the unwarranted charges, and I received an extremely polite and contrite call from Stretchlab, placing the blame on a single employee who had been assigned to monitor emails and had failed to perform his or her duties.

Your mileage of course may vary, but I'd be quite hesitant to give these people my credit card number again. On the other hand, I did receive many months of superb service here, so it might be worth giving it a shot.

Source: Google

★ 5

Feel stretched and refreshed. Ashley was so helpful in loosening my entire body

Source: Google

★ 1

You guys keep calling me at SIX IN THE MORNING on my days off. You guys just woke me up again so I blocked your number. The worst part is that I live across the country from this location that keeps calling me!

Source: Google

★ 1

Customer service is very poor. I am a member and get 4 class credits a month. One of their reflexologist called in sick on the morning of my scheduled appointment on June 29th. I got a message that I will get 30 additional days to reschedule. Still awaiting to be credited back the cancelled class after a month. Each credit costs me about $$ out of my own pocket and can’t believe that I am not getting the credit back despite no fault of mine and one of their employees calling in sick. I will be cancelling my membership as this whole situation was handled very poorly.

Source: Google

★ 5

Exceptional service. Every one knowledgeable about friendly. Leave on top of the world

Source: Google

★ 4

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★ 5

Allisa, Julie, and the staff in Pittsford are amazing!

Source: Google

★ 5

Source: Google

★ 5

Love StretchLab in Pittsford! Shane is a great flexoligist!! My pain in my hip and knee are already feeling so much better!

Source: Google

★ 5

Source: Google

★ 5

This establishment is amazing. I went for the first time. I was immediately greeted by the staff. Which made me feel so at ease and made my experience one I will remember. I so recommend if you are looking for great stretch by great staff go see them here.

Source: Google

★ 1

Terribly disorganized business. Scheduling was difficult, payment was difficult. Every staff member I spoke to on the phone was generally rude, if I could get ahold of them. Most likely wouldn’t go back because of that. Elise was wonderful though so if you’re going to go anyway, ask for her

Source: Google

★ 5

Stevie at Pittsford is amazing. Very knowledgeable, effective & personable. I highly recommend the Stretch Lab ~ ask for Stevie.

Source: Google

★ 5

Source: Google

★ 1

While I enjoyed going to Stretch lab in Pitsford NY, I am leaving a 1 star review because I was under the impression that I would be able to transfer my membership to my home state when I was finished working in Rochester.

Backstory: I am a travel RN and was working a 3 month contract in Rochester. When I spoke with a representative from Stretch Lab, I told them this. They told me it was not an issue because Stretch Lab had locations across the country. I signed up for the 3 month membership at $289/mo. This includes four 50-minute sessions each month. My contract was terminated 4 weeks early, so I was unable to use the last month of my membership in Pittsford. I contacted the location and requested to transfer the membership to the Grand Rapids MI location. I was told I was not able to do this. That same day, I was charged for the last month of my membership.

I just feel that this is poor customer service. It is in poor taste to charge a customer for services that are not going to be provided. While yes, I did sign a contract with them, it was verbally told to me that I would be able to continue my membership when I came home.

Source: Google

★ 5

I have a disease called ankolosing spondylitis and it’s a struggle everyday. This place is a god sent for me. Thank you to Taylor for taking the time to do research and just being incredible at what you do. I’ll be coming here the rest of my life. Thank you for everything!!

Source: Google

★ 5

Betsy does an amazing job!!
I scheduled this appointment not truly knowing what I was walking into and now I’m addicted!

Source: Google

★ 5

It was great, I can’t wait to go back!

Source: Google

★ 5

Life changing for an athletic person

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★ 4

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★ 5

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★ 5

Already starting to see some improvement in flexibility (1 month in). Taylor is great!

Source: Google

★ 5

I have gone to this location twice and have worked with Maggie and oh no I’m awful at names, she is bubbly with brown hair..but the both of them were great!. I left both times feeling more open and walking with better posture. :) can’t wait for my next stretch next week!!

Source: Google

★ 5

I am a full time Potter, with a hobby renovating my house, and I'm 48, so I have a ton of muscle and am losing flexibility with age. I have done massage, and found it only marginally helpful. The Stretch Lab is the BEST, most useful aid to keep my body performing. Not only does the stretching dramatically improve my range of motion, but greatly aids in recovery when I strain/overdue. I was very surprised at the real benefits. Amber is awesome (so I always make my appointment with her), as she is super competent and gentle yet effective.

Source: Google

★ 5

Source: Google

★ 5

Maria is amazing !

Source: Google