★ 4

Low key atmosphere, reasonable pricing, decent variety of equipment, clean facility and friendly staff. My only gripe is the short hours Saturday and no hours Sunday. Great gym overall though!

Source: Google

★ 1

My wife and I were visiting from out of town and worked out at your facility on Saturday. We were surprised by the high fees ($12 per person) given the condition of the gym. The equipment was old and poorly organized for training specific body parts. The cardiovascular machines, particularly the ellipticals, were dated and had noticeable catches during use. Finally, the staff at the front desk allowed children under 12 to play on the equipment, which created both safety and liability concerns.

Source: Google

★ 5

I’m spending the week at the beach and have been able to use my Tivity membership at the local gym. The facility is great, and the staff are always polite and welcoming.

Source: Google

★ 4

28-MAR-2028 (updated from 1 star to 4):

MUCH friendlier front desk staff now that the rude manager is no longer employed here. I no longer dread walking in the front door. New manager seems to be more focused on service and cleanliness which makes each visit more enjoyable than in the past.

(Original 1-star review):
1. Manager is extremely rude to customers. In today’s cyber-insecure world, businesses who collect personal information from their patrons, such as full birth date, facial photo, home address and phone #, should be willing and able to communicate to their patrons why their info is being collected and how it will be used. A simple ‘why’ this info was required today (I’ve been a member for a few years) prompted a snappy, loud and rude response from the manager. Two stars deducted for her terrible attitude and appalling treatment of customers. I’ve heard her be rude to one other customer and this was my second unpleasant experience with her.
2. The hours are terrible for a gym. -1 star
3. I’ve worked out mid-day, late afternoon, and on weekends. The floors are always dirty when I go, even in the rooms that are separate from the gym and mainly used for classes. -1 star

Source: Google

★ 5

Source: Google

★ 2

I have been a member at cape fear fitness for some time. I agree with many of the reviews that are less than positive. The equipment is old and not well maintained, but mostly functional. I have only seen the patrons clean or organize equipment. This doesn't appear to be the staff’s responsibility. As a result, cleanliness leaves a little to be desired. I have also observed relatively frequent building maintenance issues. The pricing structure is unnecessarily confusing, and the staff doesn’t seem very knowledgeable about pricing or the operation of the gym. My impression is that this is due to high turnover, and disengaged management. While i was there, the staff seemed transient. It seems to me the business model relies on day/week passes from vacationers. If this is the case, I understand why maintenance, cleanliness and customer service are lower on the list of priorities. The classes and instructors were pretty good. I miss some of the classes. This was the reason we became members (hence the extra star). However, for family and I, there are better options available. There are also better options in the area for vacationers. I have not not observed “rude” interactions involving staff mentioned in other reviews. To me, “rude” connotes aggressive or confrontational behavior. However, I have observed and experienced interactions I would call impolite, lazy, or inconsiderate. Overall, this gym is serviceable, depending on your needs, but there are much better options for the price.

Source: Google

★ 2

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★ 5

good gym 😁

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★ 5

I used to come here 5 days a week before I started college and moved. It’s small but has everything you need! Awesome people that go there and great employees there! I will always miss that gym. it’s definitely worth the pay.

Source: Google

★ 5

Member for 12 years. Love the classes and people. Trainers are great.

Source: Google

★ 5

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★ 5

Love coming to Cape Fear Fitness! Staff is always very kind and helpful. Clean rooms and plenty of equipment along with different classes to choose from. Highly recommend!!

Source: Google

★ 5

We’ve been members since CFF first opened its doors. Love the staff, trainers, classes and services. Love the smoothies after our workout. Thank you for your commitment to excellence!

Source: Google

★ 1

EDIT: Looks like this will be the 3rd review within a year that features horrid treatment by the female manager on staff. Please, do something about this. She has a toxic attitude, and I really hope she isn't at the desk whenever sympathy or basic customer service is required.

Cape Fear Fitness used to be an all-time favorite place for me to visit. Not only was I able to focus and hone in on my physical and mental well-being, the overall environment and staff were extremely warm and made every visit a pleasant one. The warmth has regrettably changed, and CFF is no longer in its prime. The pricing structure could be re-visited, but most importantly, the drastic shift in how the business treats members needs immediate attention.

I have been a visitor and member within a span of approximately 4 years, and an unexpected (and very costly) health emergency caused me to have to cancel my membership alongside my husband’s. We were initially open to joining again in the future, but a strongly negative experience with the manager herself while canceling turned us off from this completely. During canceling our memberships, I asked if there was a possibility of not being charged for the next month as we had just gotten hit by unforeseen medical expenses, and the woman at the counter declined. I’ve been working in customer service ever since I began working, so I could understand since we were about 3 days out from being charged, but it was the nasty comment she had to make that spoiled it all. She told us she was the right person to ask, as she was the manager, but scolded us for not thinking to contact her sooner, saying she might have tried to work with us but we were too late. A simple no would have been so much kinder, and it is no wonder why the gym’s attitude has grown chillier with someone like this for a manager. I am not surprised to see another negative review around this individual.

Apart from this instance, I do think CFF would see more growth if they altered the way they priced memberships for married couples. Their current structure has deterred many we’ve spoken to from joining. There is no discount for spouses, and if your working schedules do not permit you to visit during normal gym hours, you must EACH pay for the extended pass. This adds up to: paying full price for 2 memberships, paying 2 initial charges for an extended pass, and paying 2 extended pass fees every month.

I really hope these things are addressed. Many of the members who go here are wonderful people, and I have heard excellent things about some of the trainers. And while it used to be everyone, sometimes the young people at the desk are delightful.

Source: Google

★ 5

this place is so clean, i love carysa litte boy ryder. The mangers are super nice and kind. ALso i love the way that some ppl arent allowed in if they dont have a pass. This place cured my grandmas cancer. It saved me from covid. brought my dog back to life. And me and my wifes marriage was restored, amen

Source: Google

★ 5

Source: Google

★ 5

Why isn't it open on Sundays and only t ill 12 on Saturday. Seems to me like those would be busy hours since people are off work. These local business' need to hire more people and get it together

Source: Google

★ 2

Ok place. Lacks towels drinks Protein drinks water etc etc. Not open past 12pm on Saturdays ! Closed Sundays. Bad hours for a gym. Who doesn't want to workout on weekends? Manager not very friendly. Area need better gym w more amenities and better times of operation

Source: Google

★ 1

I was in the area for a small vacation. I tried to work with the manager to get a deal possibly for the week. He could of just said “I apologize we have to stick to the prices” or “ apologies I cannot do that”. Instead he was very unprofessional and gave me a hard time for no reason.

Source: Google

★ 4

Key id was not working for the door so i had to flag down someone else to get in i showed them i had a key. The water fountain water is warm. But other than that this gym is a great place to bring a friend! But its not that big so i would probably not go during busy hours.

Source: Google

★ 5

Source: Google

★ 2

This gym has everything you need from powerlifting to crossfit. It's affordable and convenient. It even has a protein smoothie bar and a pre workout scoop for a 1.50. I'm not a huge fan of golds gym or any big gym.

Source: Google

★ 5

Best gym in the area. Been going here for 6 years

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★ 5

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★ 5

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★ 5

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★ 5

What a great place to workout! We have unlimited access, only $5 per month.

Source: Google

★ 1

Stopped in last week to see how this gym was addressing Covid. Only one person (including staff) in the entire gym was wearing a mask. Totally irresponsible. I'm on Oak Island for about half the year and I've worked out there for many years but turned and walked out. They clearly don't care.

Source: Google

★ 5

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★ 5

Such an amazing family to be apart of! Love CFF & CrossFit Southport!

Source: Google

★ 5

Wonderful facility with great staff! The class offerings are exceptional and the Silver Sneakers program has so many offerings for my family members. I love that they have classes for everyone and different locations to meet your physical requirements.

Source: Google

★ 5

Great atmosphere and all the machines and weights I could ever need!

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★ 5

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★ 4

Decent place to train for a week on vacation but cardio equipment is outdated and free weights/machines need upkeep but you can make it work.

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★ 5

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★ 5

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★ 3

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★ 3

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★ 3

Small efficient fitness center

Source: Google

★ 5

Visiting parents for the week in St James Plantation. As able to secure an unbeatable rate for the week and service was exceptional. Gym is clean and has all necessary equipment for an experienced bodybuilder. Will be coming to cape fear fitness every visit 100%.

Source: Google

★ 5

Was there last week in August. This place is small but efficient everything you need, if you can't workout with what they have you got issues. Staff was awesome, they take NC Heath Way too... p.s. Member David should get paid for being the official gym masscot. Super nice dude. Cape fear fitness every time we go to Oak Island or Southport from now on.

Source: Google

★ 4

Decent Gym for vacation use, small and cramped cardio area but works well for its needs. Some of the equipment was not working during my visit, but that happened with as many people that use this place. Could use some fine cleaning and odds and ends but I would come back. I had some great protein shakes from here as well

Source: Google

★ 2

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★ 1

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★ 3

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★ 5

Great gym! People are very friendly and helpful

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★ 5

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★ 2

The hours are no good. Closed Saturday afternoon and Sunday. Must pay extra for access during these times. Ridiculous...

Source: Google

★ 1

Horrible, only reason to go is because it's the only gym around lol bad maintenance and nothing is taken care of by ownership

Source: Google

★ 5

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★ 4

Alittle expensive on the membership side of things. Decent selection of equipment. Supports Crossfit with a dedicated section. Pre-workout available for purchase. Good for gym on the fly for vacation or travel perfect fit. Atmosphere is good.

Source: Google

★ 5

Source: Google

★ 5

A great place to work out for everyone. Very respectful and clean. The trainer's at the gym are very knowledgeable and caring for your health and fitness. I highly recommend this place.

Source: Google

★ 5

A very welcoming and helpful staff. Gives you the drive to push harder.

Source: Google

★ 5

We rented a house on Oak Island for a week. I purchased a week pass from Cape Fear Fitness so I could work out while here. The staff was very friendly, and the compact facility has everything that I needed. I would recommend CFF for vacationers and locals alike.

Source: Google

★ 5

Excellent gym. Not huge weights area, but small enough to be cozy while still sufficient. Cool aerobics room where you can warm up and an awesome crossfit room open too if there are no classes going on. My brother and I went while on vacation and the friendly staff helped us out and even let us plug in/blast our own music in the crossfit room while we lifted for almost two hours. They gave us a military discount for my brother and did half off of BOTH of our day passes. Full service, showers, treadmills, barbells, dumbbells, and very clean. Would definitely recommend this gym.

Source: Google