★ 5

I went for an intro class since I have never done Pilates before. It was a FANTASTIC experience! Lisa was amazing and super knowledgeable, she explained each movement as well as explaining all the different equipment. I can’t wait to enjoy more classes!

Source: Google

★ 5

I LOVE ALL of the instructors and classes!
But most recently Stacey's Reformer Flow and Michelle's Center + Balance were 2 amazing classes that I took over the weekend.
Stacey is so good at cuing as we go through class. Many times I have not done a particular movement before and Stacey's instructions are always loud and very clear which I so appreciate.
Michelle's center + balance felt so good today. Leaving her class, I feel ready to take on the week ahead!
🥰☀️🌳

Source: Google

★ 5

I have joined club pilates Strawberry hills for 6+ months now and I am so happy! I love the studio. It is a small studio with 12 reformers if I am not mistaken. The classes vary and give you great options. The instructors are very knowledgeable and make the classes fun and motivating! They always help when a modification is needed. I have recently taken classes with Ro and I love her classes! She is fantastic and so is Stacey! Alise is an amazing instructor as well; especially for your first classes. She really teaches you how to do the exercises correctly without getting hurt. If you have doubts about Pilates don't! This location is fantastic. Just book an intro class. You will be happy you did!

Source: Google

★ 5

This studio is the BEST!! The instructors are not only friendly, welcoming and knowledgeable, but they also challenge you in new ways every class. I feel so much stronger than I did two years ago! Highly recommend!

Source: Google

★ 5

I chose Club Pilates - Strawberry Hill because it is on my route to and from work and I am incredibly happy that I made the commitment! All the instructors are very friendly, professional, and engaged. Initially, I did not like the scheduling process BUT once I adapted, it all makes sense. The scheduling process offers flexibility, and it holds me accountable for my weekly fitness goals. If you are looking for a great workout and a team of engaged fitness professionals, I recommend Club Pilates - Strawberry Hill. Your body will thank you later!

Source: Google

★ 5

I have really enjoyed the variety of classes and how I get different benefits from each instructor. Super friendly, great space, and always a great class

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★ 5

I’ve never been someone who enjoyed working out. Joining Club Pilates has changed that. I look forward to each class. The instructors here are fantastic. As they guide their classes through the movements, they add their own personalities to their classes, which always keeps classes fun and fresh.

Source: Google

★ 5

I joined last week and have enjoyed my experience. While I was worried about waitlist, I’ve been pleasantly surprised by how quickly numbers shift and spots become open. I’m a mat pilates instructor and have practiced reformer consistently for 5 years - I’ve been happy with the instructors and comfortable not receiving much attention. I’m able to make more difficult for myself if desiring more challenge. Staff (Millie) and instructors have been warm and inclusive.

Source: Google

★ 5

I just joined Club Pilates at Strawberry Hill and started this week. I really like the workout and the instructors are terrific.

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★ 5

I have been coming to this studio for 3 years. The staff is great and always makes me feel appreciated for being a Club Pilates customer. The studio environment is very motivating and fun and has made a positive difference in my life. Thank you!

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★ 5

This staff at this location are amazing! So friendly, very warm and welcoming. The instructors offer such diverse classes as well. There is truly something for everyone.

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★ 5

I absolutely love coming here. Club Pilates classes are probably the only workouts I have ever looked forward to and enjoy. They offer a variety of classes, some with more weights involved, barre inspired, TRX and cardio. The instructors check your form and help you adjust as needed, they also offer options depending on your experience level to make it easier for some and a tougher workout for others that have been there longer. Could not recommend club Pilates more and all of the ladies at strawberry hill are fantastic!

Source: Google

★ 5

Club Pilates has completely transformed my body. I have been taking classes for almost 2 years and I love it. The staff and teachers are wonderful as well.

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★ 5

I started attending classes back in December and I’ve loved getting my body back in shape. I love all the different personalities of the instructors. Grateful to be there! 💪🏻

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★ 5

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★ 5

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★ 5

Club Pilates has changed my life! The workouts are low impact, full body workouts. I look forward to every session. The instructors are experienced, professional and every workout is different. Five stars !!!

Source: Google

★ 5

I just had an introductory class on Thursday at Club Pilates Strawberry Hill and can’t wait to get started with a regular schedule. Lisa and Millie were great! The facility is amazing and equipment top notch. I’m looking forward to the variety of classes available as well. I’m excited to begin this journey.

Source: Google

★ 5

I visited this week for a free intro class with Jillian and loved the experience! The space was bright, clean, and beautiful. The instructor was experienced, helpful, and a great teacher. I really enjoyed learning about the history of Pilates (which surprised me in a good way) and how the machine works. The process was easy and I would love to be a consistent class member, thanks team!

Source: Google

★ 5

The instructors, the equipment and overall facility are top notch. Great variety of class options and times that fit my hybrid work schedule. It did take time to find the classes that were best for me, but now I’m in there 3x week. Love the playlists ❤️. Only critique is I wish the music was louder, but then it’d be harder to hear the queues. Which I LOVE getting the reminders about my form.

Source: Google

★ 5

I have been going to Club Pilates for over a year now and I thoroughly enjoy it. My favorite classes are Cardio Sculpt with Kelcey and Stacey, and the Reformer Flow 1.5 that includes Barre with Ivy. The CP FIT class offered on Saturdays is a great workout, too! It's typically easy to get in a class, the studio always is clean and the instructors take time to correct your form in a constructive way that's incredibly helpful. I highly recommend Club Pilates if you're looking to get into reformer pilates!

Source: Google

★ 5

Great classes and great instructors

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★ 5

Why did I wait so long? I LOVE Club Pilates! It has increased my flexibility, strengthen my core, improved my posture and redefined my muscles. The low impact is gentle on my joints, but don’t let that fool you - this workout rocks! The instructors at Strawberry Hill are awesome - Stacey, Pax, Ivy & Kelsy - y’all are the BEST! Don’t wait - get yourself a membership TODAY!

Source: Google

★ 5

I love Club Pilates Strawberry Hill! The studio is clean, welcoming, and well-equipped. All the instructors are great, but Kelcey’s classes are my favorite—challenging, fun, and always motivating. Highly recommend!

Source: Google

★ 5

Club Pilates Strawberry Hill deserves 5 stars for quality of teachers, variety of classes for all fitness levels (beginners, intermediate, advanced), cues are clear & include the benefit of each exercise such as improves balance, mobility, strength. My energy & strength has greatly improved & my next class will be #400 - I look forward to hitting 1,000. Don’t hesitate - try an intro class.

Source: Google

★ 5

I love this Pilates studio! Great workout, excellent teachers!

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★ 5

I have completed around 500 classes in the last 3 years. I’m 71 years old, have chronic pain throughout my body. Pilates has helped with my range of motion and balance. Posture and agility. Both studios have great instructors!

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★ 5

I started Pilates almost two years ago. I love the Strawberry hill location. There is a variety of instructors and many really focus on proper technique which is really important to me. The environment is very welcoming. When I had surgery it was easy to pause my membership while I healed and I was excited to start back up!

Source: Google

★ 5

Joining Club Pilates Strawberry Hill is the best decision I have made for myself, not only for my body strength but for my mind. The instructors are excellent. Each instructor creates their own workout. No class is ever the same, which challenges all parts of your body. Modifications up or down are strongly encouraged so each class member can adjust to how he or she is feeling that day. The instructors are fun, energetic, and clearly love to teach.

Source: Google

★ 5

Club Pilates at Strawberry Hill offers full body work outs for a variety of skill levels. Excellent instructors like Stacey, Alyse and Kelsey offer creative workouts to promote not only core strength but overall upper and lower body strength! The management is friendly and I can always count on a good workout! There are a variety of classes to continue to challenge your fitness!

Source: Google

★ 5

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★ 5

I love this location and the team that Lisa has formed. I have tried out other Club Pilates in different states, and areas closer to my home and continue to chose this location. I appreciate the level of service provided and the professionalism the instructors provide. This has helped my body become heathier and heal after a couple accidents.

Source: Google

★ 4

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★ 5

I joined Club Pilates in June 2024. Within a month I saw changes in my body, and I only signed up for the 8 per month. It is January 2025, I’ve lost a dress size. Love their classes. You can go to the ones that suit you and move up at your own pace.

Source: Google

★ 5

Hello, I'm Ramon
I've been practicing palates over three years now, with well over two hundred visits. I'm sixty-seven years young, and I must say that palates have been a life changer for me. I'm stronger, straighter, stretched out. I find contrololgy to be very beneficial to anyone of any age and any physical condition.

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★ 5

I’ve been a member for two years. Excellent exercise for this senior-aged man who can’t do high impact work anymore (knees). And it really is a workout. Applause for instructors Kelcey, Stacey, Ivy, Nicole

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★ 5

Good class selection and friendly helpful instructors. I definitely think the workout I get with Club is helping my core strength, balance and flexibility. I have been a member for several years and have plans to continue.

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★ 5

Favorite studio to start my day!

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★ 5

Club Pilates has been the exercise program I have wanted. Going 3 times a week has improved my balance, my shape, my strength and maybe my posture. Mostly I attend Stacie’s and Alyse’s classes. Both are skilled and work hard to make sure we all are doing things right so goals can be met. It’s a great workout with lots of class choices to accommodate every desired level of work. Try it for sure!

Source: Google

★ 5

I’ve completed over 100 classes at the strawberry hill location and I have noticed positive changes in my body and my energy level. I always look forward to classes and greatly appreciate the knowledge and expertise of the instructors

Source: Google

★ 5

Club Pilates offers classes at many convenient locations in the city I live, Charlotte, North Carolina. This is a big reason I chose it. The instructors are all great, but Stacey is my favorite!

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★ 5

Started Pilates as a newbie 6 months ago and quickly became addicted. I feel stronger, more motivated to exercise, and even feel mentally stronger. Every class is different. I feel challenged but also supported by all the amazing instructors. Highly recommend for all fitness levels.

Source: Google

★ 5

Stacey's ability to motivate you to challenge yourself to be stronger is one of the many reasons that I love my classes.

Source: Google

★ 5

I am strengthening and toning my body at Club Pilates. It's fun and effective. If you are over 50 and not building your core strength, you are losing it. Club Pilates is a great way to stay in shape and learn about preventive measures to maintain your posture and health.

Source: Google

★ 4

This is a wonderful place for Pilates. Everyone is friendly and the instructors are positive and great to get along with.

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★ 5

This is my first pilates experience and they made it very easy to adapt to their structure. The instructors are excellent and make sure you are using the right technique not to harm yourself in any way. I have some injuries and they show me how to adapt the exercises to avoid further issues.

Source: Google

★ 5

The place is very welcoming. I have been attending for over two years and it is my go to place to work out. I am one of the older ones in the class usually and I do not feel intimidated or overwhelmed. They make it or you to work at your pace.

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★ 5

Really loving getting back into Pilates. Nice to have access to both this and the South Providence studio. Instructors are great. They keep both studios spotless which is fantastic. Only issue is you do have to book your classses in advance as they get filled up.

Source: Google

★ 5

I really enjoy the variety of classes at Club Pilates. They’re challenging, yet not intimidating, very engaging and fun. I highly recommend for all ages!

Source: Google

★ 5

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★ 5

CP at Strawberry Hill is my go-to for a workout routine. I love the ease of scheduling/rescheduling and the class format. The instructors are very good and always ask if someone needs a little modification, which I do right now. I can still do the class but limited in a few motions - they help me modify. I have taken over 400 classes now and look forward to them all. I feel so much better after every class and miss them when I am away. Great job. Keep it up, but don't get too busy. Like the add on of recent classes.

Source: Google

★ 5

I had read about the health benefits of Pilates and decided to try it. I am in my early 70's and it is just what I needed. Core work, stretching, and an exercise program that I enjoy (the class goes really fast). And I love the TRX class...great for range of motion and strength building. Knowledgeable instructors!!!

Source: Google

★ 5

After just doing 9 months of Pilates at Strawberry Hill I have become much stronger and more fit. I would highly recommend committing to a regular routine with them. Their instructors are all well informed and care about technique. There is a variety of classes and times to select from to make your experience worthwhile.

Source: Google

★ 5

I have been attending classes at both the Strawberry Hill and Promenade location since February 2024. I started with an 8 class a month in July 2023, but surprisingly realized I wanted to attend more classes during the week. The unlimited is fantastic way to manage that. The instructors are knowledgeable and assist with movements throughout the class which is beneficial when you have specific issues, which I do. I am so thankful for the instruction I have received from all of the instructors at Club Pilates. In all my years of trying to find an exercise program that fits my needs, Club Pilates has been the best. I recommend this program to anyone who needs core strength and stretching (which is everyone!)

Source: Google

★ 5

I really enjoy all the class offerings at the Strawberry Hill Club Pilates location. There's a lot of variety and the instructors are great. The staff is friendly and the club is clean and bright. Pilates has given me greater confidence in other activities, such as hiking, due to increased strength and better balance. I definitely recommend!

Source: Google

★ 1

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★ 5

Bought the unlimited membership (shared between Strawberry Hill and Promenade locations) and there are so many class offerings at different times of day. Instructors are awesome and the 1.0 flow classes/instructors are great for beginners like me. Just added 1.5 to my schedule and feel like the 1.0 instructors have prepared me for diving into the 1.5/2.0 classes. Lisa, the manager of both sites is super attentive and the ladies at the front desk are helpful if you need hands-on help with using the app.

Source: Google

★ 1

Great facility and workout, but very rude, greedy management.

I went for the introductory class, led by the General Manager, Lisa. During, I mentioned that I had GymPass. As the we were wrapping up the session, she told the other two participants "You did great! You just need to join!" and then turned to me and said, "You just need to go away." This is an exact quote that I have been replaying in my head for the past few weeks.

Since I really enjoyed reformer Pilates, I decided to take a class with a different instructor. Again, I enjoyed the workout, but the instructor was so low energy -- not in a zen way, but in a I-don't-want-to-be-here way.

Okay, so two strikes... I wanted to give it one more chance, so I booked another class with a different instructor. The day before, I got a note that they had cancelled me, and the location disappeared from the GymPass app.

So, it seems they were fine passively taking money from GymPass, until someone actually tried to use it? While a different scenario from the other bad reviews, it seems in line with the feedback on their exploitative business practices.

Long story, short... definitely check out Club Pilates -- just NOT Strawberry Hill or South Providence.

UPDATE: I've gone to both club Pilates Dilworth and Matthews and loved them both. 100% a workout worth trying.

UPDATE #2/ REPLY TO GM - you would, because you DID say that. Not inaccurate...however, I suppose I should expect you to blame the reviewer; it is completely in character. If you look at the majority of my other reviews, they are generally positive. How would I benefit from fabricating a situation?

Source: Google

★ 5

I’ve been attending this studio since 2019! I love the staff and the classes.

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★ 5

I joined Club Pilates in Strawberry Hill a month ago. I have joined several types of gyms/workout programs before this and have never felt as good as I do in just 4 weeks. I like the variety of instructors and difficulty they each bring. Looking forward to the changes month #2 will bring!

Source: Google

★ 5

I was new to Pilates and immediately hooked after visiting Club Pilates. Such a terrific workout with great instructors and a warm and welcoming vibe.

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★ 5

Good gracious, where do I start? Club Pilates Strawberry Hill is the best, great, work out community, Pilates teachers are great, the classes are amazing and you are challenging yourself, not competing with others.
Here is my story… two weeks ago I could not stand on one leg at a time. This was unacceptable and occurred after getting out of shape. I had a traumatic brain injury in October ‘21 and was. just basically deconditioned, to say the least.
I came in and did an intro class with a friend who begged me to come with her.
Kelcey led the intro class. It was phenomenal! The next morning I felt incredible, so, I came that day and the next day and the next day. I did not take a day off until day five or six.
This place is a gift from God. It has been years since I have felt this strong, and able to walk down steps without holding on and worrying. (the accident affected that).
Cut to today, two weeks later. I signed up for an open class -didn’t pay two bit of attention that it was a 1.5 level up. The teacher was Pax she did a great job of making us laugh while we went through very challenging exercises. I had a goal of doing this level class by Christmas. I accidentally enrolled in it by not paying attention to what I was signing up for, but just craving the movement and stretch that has made me feel more alive than I have in years. Bonus, I made it through the 1.5 and was rather proud of my performance.
All this to say once you start feeling your body, you will want to come again and again. How did I wait so long to treat my body to this!?

Source: Google

★ 5

Love Club Pilates Strawberry Hill. Friendly staff and friendly clients make this a positive experience all around. I learn something each time I go from the knowledgeable instructors.

Source: Google

★ 5

Great teachers that really work with you. I always feel like I've had a good workout when I leave there.

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★ 5

My life has changed since committing to Club Pilates. The instructors at Strawberry Hill are amazing and I feel I have my own personal trainer with all the clear directions and consistency. I had a total knee replacement in March and was stiff and totally out of shape. Since pilates, I have dropped a size, feel strong and unlimited! I love it and the people there!

Source: Google

★ 5

I have been practicing Pilates at Strawberry Hill for over 8 months now. I am addicted!! The instructors, front desk staff, and manager are all wonderful and very accommodating to their members. I attend classes 4-5 days a week and every instructor has their own unique teaching methods which, I greatly appreciate! Everyone is very informative, happy to see you, and super helpful. I have thoroughly enjoyed my time at Strawberry Hill and look forward to each and every time I have a chance to take a class :)

Source: Google

★ 5

Just started Pilates after years of barre and yoga and I love it! All the instructors I’ve taken here have been top notch and the front desk is very friendly and welcoming. Highly recommended

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★ 5

I’ve always has a great experience at this location. I’ve been coming off and on since 2019. The staff/instructors are always friendly and knowledgeable.

Source: Google

★ 5

The staff at Club Pilates in Strawberry Hill are absolutely amazing. The instructors are enthusiastic about their work and truly care to help each individual reach their wellness goals. Classes provide a true full body workout, leaving you toner and more flexible. I HIGHLY recommend this studio to anyone who wants to become stronger while being surrounded in a positive, friendly environment.

Source: Google

★ 5

I joined about six weeks ago after years of my sister encouraging me to do Pilates because at our age (60's), if you aren't building your core strength, you are rapidly losing it. Every week, I discover new muscles and can feel a difference in my ease of movement, balance and overall body awareness. Each class is different. I never get bored. The instructors educate, motivate and seem to truly enjoy their jobs. The instructors will happily help you make adjustments to accommodate individual needs. Joining Club Pilates has been a terrific investment of my time, energy and $$.

Source: Google

★ 5

I signed up less than 3 weeks ago, for a monthly package and already bumped it up to unlimited! Everyone at CP is very well trained, kind, approachable, and passionate about what they do. I've done a lot of yoga over the years but pilates is new to me. The importance of the mental focus as well as the body positioning etc is well explained and reiterated. I cannot offer a higher recommendation for an amazing team and gorgeous, well-maintained studio. do yourself a favor and sign up now!!

Source: Google

★ 5

Strawberry Hill is amazing - the teachers are so knowledgeable, each with their own style and no class is ever the same. There are only 12 people in each class and everyone goes at their own pace. I love how the instructors offer options to challenge yourself if you want. Since I started 8 months ago my chronic neck and back pain has decreased dramatically.

Source: Google

★ 5

So happy to have found Club Pilates Strawberry Hill! They help me give myself a 50 minute total mind and body workout that is exactly what I need!! Alyse and Stacy are great instructors and everyone is very friendly.

Source: Google

★ 5

I've been really enjoying the Strawberry Hill location. The instructors are great and engaging. I have definitely noticed an increase in my core strength since starting. There is a lot of opportunity to adjust the workout to your physical needs. Highly recommend giving Club Pilates a shot.

Source: Google

★ 5

Everyone at Club Pilates at Strawberry Hill is so kind and the teachers are amazing! I am so thankful for this wonderful studio. We all should be doing Pilates and Club Pilates is an amazing space to learn and get stronger.

Source: Google

★ 5

Wonderful place with friendly front desk staff(Millie) and a good variety of classes and instructors. Alysse is amazing! She is so detailed oriented and always makes sure you’re doing the exercises/positions properly. Stacey is also exceptional with technique and great curing for each exercise and transition.I really enjoyed my classes here and have definitely noticed better core strength and increased flexibility amd balance. Thanks to all the staff and instructors!

Source: Google

★ 5

I simply move better when I attend Pilates reformer classes!

I can absolutely feel the difference when I miss a week due to travel and cannot wait to get back into a class when I get home. The instructors are knowledgeable and kind, always willing to work with and accommodate my personal challenges to keep me safe while continuing my growth!

I’m 46 and have been attending 1-3 classes per week for 7 months. I was in the worst shape of my life when i walked into the studio after so little exercise - and so much stress - during the 2 years the wold went on hold!

I have almost no inflammation now, less pain in my reconstructed knee, and significantly less pain in my back and hips!

I love the range of student I see in my classes, from the older gentleman who walks in with a cane - but loves class, students working on weight loss, the group of 60/70+ ladies who clearly have formed a beautiful community, women in the 20/30/40’s who are fit but looking to really take care of their bodies… absolutely every type of body and fitness level!

So thankful for this studio!!

Source: Google

★ 5

Club Pilates @ Strawberry Hill has increased my strength and mobility. I learn something from each instructor. They are knowledgable and friendly. Highly Recommend!

Source: Google

★ 5

CP- strawberry hill is a great place to practice Pilates - I have learned so much since I joined before Covid- the studio is very clean- the instructors are great and they all bring something different to your practice- the variety of classes allows you to mix up your routine.
I heard that if you think Pilates is easy- that means you are doing it wrong- Even after all these months I'm still learning with an open mind- Pilates is for everyone- and is a great way to be stronger physically and mentally-

Source: Google

★ 3

I really hope the corporate owners read my review so they can work to improve their business. Firstly, the studio is just beautiful. They have good equipment and the vibe is zen.

But their pricing model and cancellation policies are too restrictive. They only offer 8 classes or unlimited a month. I was hoping for 6 classes a month or to buy a package because of my schedule. They don't offer packages and they said when they do, you usually have to use them up in 2 weeks(??). Additionally the drop in classes are expensive. It's $35 per class--thats the highest I've ever seen.

They also have a strict cancellation policy when you book a class. With all these rules I decided to go with another studio.

Source: Google

★ 5

Nice variety of classes and instructors. Flexible management of membership and schedules throughout COVID. Opportunity to combine group and private sessions. Highly recommend Alyse as instructor; very focused on correct form to maximize workout benefits.

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★ 1

Very poor customer service - difficult to sign up for a membership, even more difficult to cancel. You’re bound to be charged again after cancelling despite taking every possible step to cancel within the allotted timeframe, keeping the cancellation confirmation, and confirming the cancellation was received 3 times. Classes are fine, not much of a workout though. Won’t be back. Ever.

Source: Google

★ 5

The entire staff at Club Pilates-Strawberry Hill location are courtesy, friendly & most importantly professional. I have been a member since 2021- taking 4 classes each week. The front desk staff are friendly. The instructions are knowledgeable & professional. Thank you Club Pilates Strawberry Hill for being such a positive place for me to learn & practice Pilates!

Source: Google

★ 5

Club Pilates has been amazing throughout the challenges of COVID and now stands strong with amazing instructors, atmosphere, and wonderful members!

Source: Google

★ 5

I love this studio! The instructors and staff are amazing and it has been a game changer for me personally. They offer a lot of great options for classes, I especially like the Cardio Sculpt and Control class and have noticed a difference in my body since adding these classes to my routine.

Source: Google

★ 1

BEWARE there is a reason this business has so many negative reviews. This uncaring greedy manager/ owner is more concerned with making a buck than doing right by customers. I was injured (SI/ back) in one of their classes my first week and still had to pay for the entire month $199, they paused it for the next month even though they initially did not want to while I was in physical therapy and chiropractor for treatment. They rebilled me another $199 so I tried one class and only made it through half the class due to reinjuring myself. My dr told me pilates is going to be too much strain for the next few months. They have refused to refund my money and are insisting I pay an additional $199 for next month or pay another $100 for early termination! So they essentially feel it is good business to charge someone who was injured in one of their classes and unable to return $199 for half a class, plus an extra $100 in addition to the $199 paid for a few times before I was injured the first month. I was a member of another club pilates before moving here and have been with numerous other studios long term over the past 15 years and never have I encountered someone like this. The ironic thing about all this is, if she would have handled this professionally instead of gouging me from the beginning, I would likely have been a member for many years after I fully rehabbed my injury and she would have made exponentially more $ from me.

Source: Google

★ 1

Source: Google

★ 1

Honestly I’ve delayed this review for weeks. Part of me feels badly for posting this negative content as the instructors and front desk staff are lovely and I feel awful for lumping them in with the catastrophic wreck that is their management. But to save time, stress and frustration to all of you kind, wonderful humans who are looking to practice the wonderful world of Pilates DO NOT GO TO THE STRAWBERRY HILL LOCATION. There are many other studios in the area.. dilworth has opened a Club Pilates studio and everyone I’ve interacted with at this location is AMAZING. Strawberry hill will not let me out of my membership to transfer to dilworth.. I’ve constantly heard rhetoric that “there is no timeline” and “both studio owners need to approve it”… well it has been sitting with strawberry hill studio owner for weeks with the general manager being anything but helpful…I was a founding member at the Club Pilates in Pittsburgh, and was thrilled to see CP in Charlotte.. with the hope this would make my big move and transition just a bit easier… WELL this studios leadership team has brought me close to ending my involvement altogether with Club Pilates which is so heartbreaking. My family has urged me to go to corporate on many occasions, this will likely be my next step if this is not resolved my end of week. Pilates is supposed to be healing! Strawberry Hill has lost many members to dilworth for very obvious, notable reasons… stay clear!

Source: Google

★ 1

My daughter and I had an initial visit scheduled at 11:30. I pulled into the parking lot at 11:27. Walked in. Told them my daughter was literally 30 seconds behind me they said they were locking the doors and she couldn’t come in. They said they won’t let anyone in after 11:30. They offered to reschedule but who wants to waste another Saturday afternoon. When I made it back to my car, it was 11:31. Which means they turned my daughter away at exactly 11;30. I’m disappointed and upset. If they want someone to arrive early, just say so. They lost potential customers.

Source: Google

★ 1

I'm trying to find out who to reach about a refund I went to a free class wanted to join but due to health issues I couldn't work so I feel behind on my bills and spoke to someone letting them know I'll let them know when I'm ready and they took 219.00 saying I owe and I've never gone there again how is this possible to aquire an invoice never stepping foot again in this establishment? Ppl be careful with this company! The manager refuses to call me and just sends email no customer care at all.

Source: Google

★ 1

The management is highly lacking in integrity and good business practices and threatened me with police action because I told her I would post a poor review. This was a less than stellar customer experience and they don’t care to make improvements.
The instructors are great and Pilates is fun. It’s unfortunate that this studio is managed so poorly.

Source: Google