★ 5

Best gym in the world!

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★ 5

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★ 5

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★ 5

Favorite gym

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★ 5

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★ 5

Crunch is Superb. Has awesome classes.

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★ 5

Went to the gym, everyone is nice, did a challenging workout, and went home happy and tired.

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★ 5

Hit legs at Crunch Bally!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this gym. Go see Bizzi!

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★ 5

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★ 5

Love this location! Always greeted with kindness and all my needs are met when I’m here!

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★ 5

Staff are really friendly and can’t beat the pricing!

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★ 5

I love this gym!

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★ 5

Jade is the best

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★ 5

Love the facility ! Jade was phenomenal

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★ 5

It’s great I love it I come here everyday

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★ 5

Great gym! There’s tons of equipment and a large variety of workouts to choose from.

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★ 5

Amazing staff and Great Management!!

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★ 5

Great gym

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

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★ 5

I love working out in Crunch 😁

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★ 5

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★ 5

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★ 5

Love it

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★ 5

great gym and front desk

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★ 5

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★ 5

I love crunch so much and jade is also the best employee there

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★ 5

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★ 5

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★ 5

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★ 5

Love the gym!

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★ 5

Love working out here! Would recommend checking it out.

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★ 5

I love crunch it’s so good!

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★ 5

Forced to make a review good place good people!

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★ 5

Good gym

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★ 5

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★ 5

Crunch is a great place to train!

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★ 5

excellent place to work out place by. staff is awesome

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★ 5

It’s burning my fat!! And that’s great!

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★ 5

Great team, I’m loving it!

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★ 5

I love crunch and energy drinks

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★ 5

Love this gym - recently joined

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★ 5

Good gym go here everyday

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★ 5

Very good gym

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★ 5

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★ 1

This gym is shady. I was originally a fitness connection member. Apparently the Ballantyne location closed down and they transferred my membership to crunch without permission. I had the option of staying with fitness connection and i turned down the transfer before the deadline so I am still a member at fitness connection. But somehow crunch still got my info and is charging me. I've never once stepped into this gym yet I have a membership there. I called to cancel and they told me I had to come in person. I came in person and they said I had to pay an additional 10 dollars before I could cancel. How is this legal? How can a gym charge you without any authorization?! I talked to the Gm and he was very rude. He responded with "oh its just 10 dollars." And then said you can get mad about it but it's all legal. He also couldn't give me a corporate number or lead me to someone higher up. I went to contact customer service through the website but its just a automated message telling you to visit the website. Something is not right about the way they are operating and I would give them 0 stars if possible. I had to replace my bank card and report the fraudulent charges. They won't cancel my membership over 10 dollars, when they already took almost 60 without permission. They won't get another dime from me!

Update 2025: So the owner responds two years later with a really bad excuse. First of all their was not an outstanding balance if your charging my card and it goes through!! The additional 10 dollars was some made up fee yall wanted me to pay to cancel, so the owner doesn't know what they are talking about. Here some advice for the owner. READ A BOOK AND HIRE PEOPLE WITH BETTER CUSTOMER SERVICE!

Source: Google

★ 5

Hi! Love the classes. Hoping for a stretch class soon.

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★ 5

We love crunch !

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★ 5

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★ 5

Had good experience Bizzi is awesome!

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★ 5

Great gym good employees and equipment. Bizzi is also very good

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★ 5

Great place

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★ 5

Great customer service, Michael was a real help in getting me started.

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★ 5

this place is amazing!!

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★ 5

Great gym, been here for months now. Lane is really helpful, definitely recommend.

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★ 5

The gym is very clean and the staff are very friendly. 10/10 gym and would recommend to everyone in the Ballantyne area.

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★ 5

I joined Crunch Fitness in August and started training with Anthony, and it’s honestly been such a great experience! He’s super knowledgeable and patient, and I really appreciate how he takes the time to explain what we’re working on and why. It helps me understand my workouts better and stay motivated. Every session feels purposeful, and I’ve noticed real progress since starting. The gym has a positive vibe, and Anthony’s encouragement makes me look forward to every workout. Highly recommend him to anyone wanting a trainer who truly cares about your goals and growth!

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★ 5

Good selection of equipment and the cycling classes are top notch!

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★ 5

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★ 5

Chest😎

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★ 1

Edited to add: APPARENTLY THIS IS A PROBLEM WITH MANY MANY PEOPLE AND THIS IS MOT BEINF ADDRESSED OBVIOUSLY AND IS JUST POOR BUSINESS PRACTICES .After multiple attempts to cancel my husbands membership online we went to the store where we cancelled and he signed his papers and they told us he didn’t owe anything and that he was good to go. So I’m trying to figure out why they are texting calling and trying to STILL take money after they took multiple full payments within one months time and continue to harass my husband. Do not recommend.

Source: Google

★ 5

Bizi is amazing & deserves a raise! I like this location a lot for many reasons but shes at the top of list. She helped me retrieve my keys when i accidentally threw them in the trash, assisted with getting gloves, checked in and was kind through the whole process! The equipment is great & vast but the people at this location are what make it enjoyable. Thank you again Bizi!!!

Source: Google

★ 5

Awesome place to come to get in shape

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★ 5

This gym was very nice. Staff was very welcoming. Amazing place!!

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★ 5

AK along with other staff gave out best costumer service

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★ 5

AK had amazing customer service , would really recommend sliding by

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★ 5

I love this gym and the number of and variety of equipment. Staff is very nice. I have engaged a personal trainer and find him very competent.

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★ 5

Love this gym!

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★ 1

Went in to cancel my membership. I left the location thinking everything was settled but nope. Not only did they not cancel, but they upgraded me to a more expensive tier with a 3-month lock in. I didn't even realize until I got charged this month. So now I'm paying more for a membership I will not be using, and I can't even get out without paying for another three months. I called them to figure it out and guess what- "We have no record of a cancellation request in our documents." Of course not, why would there be? That would mean maintaining a reputable business. Can we call this a scam? Or just general incompetence? Please don't reply saying "I'm so sorry! We'll forward this to management for further review" - shove it. Crunch Fitness stole from me and if you're reading this, they'll probably steal from you too.

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★ 5

The best!

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★ 5

jade made me give five stars

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★ 5

I love coming and jade is so cool

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★ 5

Always great service and tons of equipment

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★ 5

Love them

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★ 5

They got me started on my gym journey and the staff is incredible!!

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★ 5

This gym is very spacious so even at peak times there is always a machine to fulfill your needs. The atmosphere is positive and inviting

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★ 5

I have been going to Crunch for the past few months. Marta is my personal trainer and she is fabulous! I basically knew nothing about working out or exercising and she has been immensely helpful along the way.

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★ 5

Love Crunch fitness! I’ve been training at this gym for a while now and absolutely love it! The atmosphere is motivating, the equipment is clean and well-maintained, and the staff are super friendly. I’m currently doing personal training sessions with Dani, and she’s amazing - very knowledgeable, supportive, and always pushes me just the right amount. I’ve already noticed real progress and feel stronger every week. Highly recommend this place, especially if you want personalized attention and great energy!

Source: Google

★ 5

Amazing location,one of the best Crunch👍
And good personal

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★ 5

Jade is awesome ! Love crunch

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★ 5

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★ 5

😍

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★ 5

Best gym in ballantyne

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★ 5

My experience at Crunch Fitness has been incredibly positive. I joined three months ago on the recommendation of my super-fit son-in-law. As someone in my sixties who had never lifted a barbell, I was initially quite intimidated.
However, I’m extremely happy I joined, and I am particularly grateful to be working with my trainer, Marta. She is smart, friendly, knowledgeable, professional, and accommodating. In just three months she has coached me far beyond what I thought possible.
While I am particularly fond of Marta, I have found the entire staff to be consistently helpful, encouraging, and accommodating.
The facility itself is spacious, clean, organized, and I can almost always find my first choice of equipment. Although the gym community is primarily much younger than me, I’ve found everyone to be respectful.

Source: Google

★ 5

Emma Carico is an outstanding fitness trainer — professional, knowledgeable, and truly invested in your success. She takes the time to explain each exercise, ensures proper form, and pushes you to challenge yourself. If you’re serious about getting results, train with Emma!

Source: Google

★ 5

I’ve been training with Emma for over two years, and she’s truly exceptional. Her athletic background shows in every session….she’s strong, focused, and incredibly motivating. She keeps you accountable, makes sure you're eating enough to fuel your progress, and brings the perfect mix of strength, femininity, and fun. I’m so lucky to train with someone who empowers women like she does!

Source: Google

★ 5

Working with Emma has been an incredibly empowering experience. As a woman over 50, I've found weight loss and strength training uniquely challenging but she truly gets it. Her approach is thoughtful, supportive and tailored to my goals and what my body needs at this stage of life.
What sets her apart even more so is her attention to my past injuries. She never pushes beyond what's safe and always adapts my workouts to support my rehabilitation. Because of her , I've been able to build strength while protecting vulnerable areas and I now feel stronger, more capable and more confident than I have in years!
If you are a woman looking for a knowledgeable, compassionate trainer who understands both the hormonal ans physical challenges that come with this phase of life, Emma is the real deal! Im incredibly grateful to have her guidance and support on my journey.

Source: Google

★ 5

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★ 5

Love crunch

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★ 5

Jade is the Best!! AK is a cool manager too!

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★ 5

I love going to crunch ballantyne!! all the employees are helpful and friendly, especially one of the managers Ella F! 💪

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★ 5

My trainer Daniela is awesome her knowledge and ability to keep me motivated is unmatched. Every session I feel rejuvenated and also looking for more. My one hour sessions is never enough.. recommend her to every client.

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★ 5

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★ 1

This rating is only with regards to the refunds and the turmoil I am still going through. Its been 3 months and I haven't received my refunds for wrongful credits to my account. Numerous follow ups and I get the same answer "spoken to manager"..I am so frustrated that I also suggested can they just give a check .. and also the amount is in contention...nobody is responsible enough here to call and talk it through.. its $300+ that I am waiting on which is a huge amount for me... a ridiculous amount of wait .. no other establishment has ever made me wait for so long for a refund..
The most ridiculous thing here is every employee has all the admin rights to enroll a person into membership or PT..but not one employee has the rights to provide a refund.. Seriously?

Source: Google

★ 5

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★ 5

Awesome gym with great vibes, clean equipment, and super helpful trainers! 💪

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★ 4

Great trainers and cool vibe

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★ 5

AK is a great Manager, definitely ask for him!

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★ 5

jade and kwe are amazing

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★ 5

Love this gym!! The front desk staff is always friendly and they have everything you need for a great pump! Highly recommend!

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★ 5

Toren is awesome. Great dude

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★ 4

The gym is clean, the class instructors are awesome and full of energy which makes it so much fun. Everyone at the front desk is super friendly the only downside is there isn’t a ton of parking and the gym is always packed.

Source: Google

★ 1

Do not use this gym. They have a predatory contract to try and squeeze as much money out of you as possible and their customer service is horrible constantly pointing you to the next person for an answer. Working out of town and can’t go as often as I’d like so I go to cancel. This gym requires a 30 days notice to quit unlock other gyms that only require a 7-14 day notice and if you aren’t aware of that you’re pretty much screwed. They will also charge you an annual fee even if you cancel your membership prior to your anniversary sign up date if it’s within that 30 days. You can’t cancel your membership over the phone and they don’t advertise that you can mail in a cancelation. When you try and talk to someone about the problem the GM will say it’s out of his hands and he also doesn’t have a contact number for customer service. Instead gives you an email to email someone higher up (which is just his email) and he’ll tell you no again over email. Found a customer service number after searching hard online (they don’t advertise it anywhere) and two different customer service reps said that the GM did in fact have the ability and authority to fulfill my request (I have this on recording). So the GM is a liar, their contract is predatory, and they care more about corporate profits than sustaining a healthy relationship with their customers. Would rather cheat you out of $50 than end on a good note in hopes you’ll restart your membership later on. When I’m back from working out of state I’ll find another gym to join. Avoid like the plague.

10/9/25 update: after a year of this review being up someone finally responded with the generic “we’re sorry to hear this and have relayed your concerns”. They don’t care and all the 5 start reviews are bought. They sign you up for a raffle if you leave a 5 star review in front of them.

Source: Google

★ 1

BEWARE. DO NOT SIGN FOR A MEMBERSHIP AT THIS GYM. ITS A SCAM AND THEY’RE ONLY HERE TO TAKE YOUR MONEY!!! THE CUSTOMER SERVICE IS LOUSY!
I had a similar experience as Despacito 99. I signed up before the gym opened. I was promised a few items just for signing up (tee shirt, bag etc.) which, I never received.
When I went by a week after they opened no one seemed to know anything about the items. That’s was fine. The young lady at the desk handed me a signing pad. She explained
A couple of things and asked me to sign in agreement to what she stated. Never did she state there was a 30 day cancellation policy and that I’d be charged twice before my membership could be cancelled. She didn’t offer or give me any paperwork at all. I left the gym after speaking with the young lady at the front desk.
A week later I found out I was going to have surgery and I wasn’t sure what my total recovery time would be so I went in the gym and spoke to the front desk clerk (a different lady). I told her I wanted to cancel my membership and why. The assistant manager MJ, as she called herself was standing there also. The clerk told me I could cancel my membership without a 30 day notice and that I’d also be charged the $49 annual fee. Since that was not what I was told upon sign up and I’d never actually used their facilities I was confused. MJ agreed with the clerk and said I needed to give them $30 notice. I asked for the manager. I was told he wasn’t there and MJ would call him as soon as she finished with her customer. She said she’d call me back. The clerk wrote down my name and number. This was at 3:00 pm. At 8:30pm, when I hadn’t heard from her, I called her back at the gym. MJ claimed the clerk didn’t take my number but she still called the manager, Marquis Sanders. He was not available at that time. MJ said she’d leave s note and have him call me Monday. (That day was Friday)
After not hearing from anyone all day Monday I went to Crunch at about 8 pm. I spoke to Marquis who said he couldn’t cancel my membership because I was behind in my payments. I told him that was impossible the place hadn’t been open for a month and they’d already charged my card $29.99. He checked the computer and replied well you still can’t cancel your membership until after we get a 30 day notice. Since you’re informing us today then we’ll charge a second payment in February and then after 30 days we’ll cancel the membership, he said. I asked for contact info for his boss. Marquis replied, talking with him won’t do you ant good. I guess it won’t. Marquis gave me a bogus email address.
I don’t know why these people think they can come into our neighborhood and blatantly scam people. I highly recommend you not go here and visit another gym.

Really Crunch??? I left this review 6 years ago and you’re just responding NOW!!!??? Today October 9, 2025?? This validates everything I I’ve said about you. You are just trying to save face. You don’t care about your members. PROSPECTIVE MEMBERS this should tell you something about the type of business they are running.

Source: Google

★ 4

Great experience. Love the equipment and staff is friendly.

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★ 5

Amazing staff, diverse options for working out, not crowded, clean machines and bathrooms

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★ 5

Crunch fitness is an awesome place with great coaches. Great experience!

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★ 5

Awesome spot for a total body workout and then some!

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★ 1

Absolutely horrible customer service

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★ 1

FRUADULENT GYM! STAY AWAY! This gym charged me fraudulent fees, created a fraud account and kept charging me after canceling. I would never recommend.

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★ 5

This crunch fitness is the best! Highly recommended

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★ 5

I've been a member of Crunch Fitness for 9 months. I use the group fitness classes at three locations, Ballantyne, Steele Creeke, and Arboretum. I'm so glad I joined! The gym is always clean and the equipment is well-maintained, which is a huge plus. I especially love the group fitness classes, awesome personal trainers. The staff is always friendly and welcoming, making for a motivating atmosphere. I highly recommend Crunch fitness.

Source: Google

★ 5

Shout out to Bizzi for being so kind at the front desk she puts on a smile everyday and is a true asset to the company.

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★ 2

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★ 5

I have good experience ...

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★ 5

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★ 5

Best gym in charlotte

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★ 1

The Gym itself is great but I have moved away and forgot to cancel my membership and I do not currently live by a crunch fitness so I cannot go in and cancel my membership. i’ve called and they said I have to come in person to cancel even though I have expressed that I am not anywhere close to a crunch. Tried to call the corporate number and email that’s online and also stopped the charge through my bank but they use a different account and still charge me. It is impossible to stop this membership if you don’t come in person I have not been to crunch in 3 months and it continues to charge me even after all of these attempts

Source: Google

★ 5

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★ 4

🚨🚨🚨 Actual detailed review 🚨🚨🚨

this was initially a 3 star, but im upping it to a 4 without editing because they actually added some nice machines and a new expansion.

Pros:
- LOTS of cardio machines, LOTS.
- Wide machine variety, even if only one of each.
- Wide bar variety (squat, deadlift [two brands], bench bars, some ancillary bars)
- Fair price
- Clean

Cons:
- Dog shit senses-assaulting music (think sped up shitty remixes of the most meh radio songs) that rarely fits the environment
- One water fountain (nitpick, but come on...)
- 90% of the machines do not have a duplicate, only the one. This applies to both unused machines like ab coasters, and heavily used machines like pec decks. Meaning you might have to wait 10+ minutes to get access to a commonly used machine in peak times.
- Packed to the brim from about 5-8pm daily (seriously do not go if you can go earlier); with that being said, the facility is decently busy all days, all hours, it is NEVER empty (save maybe xmas eve).
- Three flat benches, two incline, one decline, buy a lottery ticket if you get a flat bench without waiting 10+ minutes.
- Limited cable attachment selection and amount for facility size. Most all of the attachments are extremely worn down and have only 0-1 extras (including popular attachments such as the d-handle). A sizeable amount of the attachments are just cheap and flimsy feeling.
- Bars are seemingly randomly placed (e.g. mostly bench bars by the platform/rack combos primarily used for squatting and deadlifting, and mostly deadlift and squat bars in the bench area); not sure if this is an employee or customer problem, however.
- Minimum three-month contract, shady-ish practices regarding cancellation, contract, etc.

TL;DR: Similar issues as many other commercial gyms but some benefits that are unique to Crunch. Would highly recommend to the average dad/mom or teen in the area looking to get in a workout occasionally. I would heavily advise against getting a membership here if you are a seasoned lifter who is truly passionate about the sport, or if you are not okay waiting for equipment on a consistent basis. Overall, it seems like Crunch is in it for the money (obviously, its a commercial gym...) and while not a terrible option, is above average at best.

Source: Google

★ 5

Xander at the front is super helpful. Gym always has an electric atmosphere and super clean. Highly recommend.

Source: Google

★ 5

09/04/2025 ⭐️⭐️⭐️⭐️⭐️
Honestly don't know where to start I'm new to the gym membership program so with that being said I was not aware of the difference in the promotions of the membership itself but "AK" was so much appreciated and very very helpful in a professional manner I cannot stress it enough with me doing travel work and in a budget he took his time and put his effort to help me not every fitness gym goes the extra mile for their attendants but let me say this one does and me as a human being i find that very soothing in a way and just deserves to be recognized and appreciate it also I fell in the time frame they had so he was able to explain that to me as well now I don't cancel or either let my bull accumulate that was what I wanted to get someone thatcan help now I will keep going to crunch fitness every time I have open on my sheddule thank you "AK" GOD BLESS YOU SIR 🙏🏼🙏🏼🙏🏼
AMEM!
GOD IS GOOD 💯

Source: Google

★ 1

Make it IMPOSSIBLE to cancel your gym membership. Please find another gym otherwise they will TAKE your money. Not a good business.

Source: Google

★ 5

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★ 1

The initial sign up interaction is pleasant, smooth, and professional. The facilities are OK and relatively well maintained for a commercial gym.

The biggest issue I’ve run into is how excessively loud the music is in there.

I go to 2 other Crunch locations (Steele Creek and Arboretum) and Ballantyne is consistently and uncomfortably loud. I used a decibel meter and it’s usually 100+ dB in there. The recommended maximum for fitness classes is 85 dB. I brought it up several times in person and over email, to no avail.

The last time, I pointed it out to the HIIT instructor who was blasting music at 110 dB for his 7 participants and he straight up said to me, “You can leave.”

Source: Google

★ 1

I was harassed by a group of three men in the parking lot at this gym. They surrounded me while I was alone in the parking lot, made lewd comments, and acted aggressively. After speaking out, I learned that these same men have been repeatedly reported by multiple other women for similar behavior — both inside the gym and in the parking lot, including following women to their cars and even attempting to follow them home.

Several of us filed official complaints with gym staff. Instead of addressing the issue or removing the harassers, the gym chose to terminate my membership and refund me — while the group of men is still allowed to attend.

I’m speaking up not for myself, but to warn others. No one should feel unsafe in a place meant for health and personal growth. The environment here is not safe for women, and management has failed to take meaningful action. I wouldn’t be writing this if I felt like the issue was addressed and resolved.

If you’re considering joining, especially as a woman or teen girl, please take this into account.

Source: Google

★ 5

Such a great gym, very clean, lots of equipment

Source: Google

★ 5

I love the environment over here. It’s always great energy and it’s an amazing workout. Hit up Crunch Fitness Ballantyne.

Source: Google

★ 5

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★ 1

DO NOT SIGN UP FOR THIS GYM!!! 🚨
This place is an absolute nightmare. The staff are shockingly rude, unprofessional, and have zero respect for their customers. They charged me hidden fees without my knowledge or consent, and one of the employees was openly disrespectful and behaved in a disgusting manner.
I couldn’t cancel my membership on the spot, but I immediately transferred to the Matthews location and canceled as soon as I could.
I cannot stress this enough: STAY AWAY from this gym. It’s a scam and a horrible experience from start to finish. Don’t waste your money, time, or energy here, there are plenty of gyms that actually treat people with respect.

Source: Google

★ 5

This place has incredible services, by far one of the of the best gyms I have ever been too. The workers are very nice and encouraging with a myriad of great machines to really help transform your body. I went from 195 to 285 bench from this gym.

Source: Google

★ 1

The manager suck

Source: Google

★ 1

Went today to cancel a membership that I had submitted a email request over a year ago, still being billed. Called and was told to come down and cancel went to facility in Ballantyne, front desk young lady said I had to speak to manager… insert Justin a real jerk disrespectful no empathy needs to talk down to people to feel good about himself person.. wanted to know do you have the email from a year ago wow then proceeds to say well in order to cancel even though I just paid a monthly fee on the 4th of this month… I needed to pay the next month to cancel lol wow but no worries you never know who you are talking to when people come in and believe me word of mouth travels .. I paid it I was going to dispute it but nah they can have it, it’s worth never having to set foot in there..You guys picked a winner with Justin I pray all your people cancel and come to the new clean YMCA!!! ✌🏾

Source: Google

★ 5

Reminds Me Of An NFL TRAINING FACILITY!!! Only Thing Missing Is The Cafeteria And The Medical Department Facilities!!!!!

Source: Google

★ 5

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★ 4

Debora Castro' Dance to hit class is the best! 5 stars for Deb!! She is the ONLY reason I come to crunch. -The reason this review is only 4 stars is because I do wish the fitness rooms were bigger so that we could have space for the amazing community she has built.

Source: Google

★ 5

Love Dance to Hiit classes with Debora C! Her class is super fun, full of energy, and always makes you want to move. We definitely need more classes with her!

Source: Google

★ 1

While the facility is nice and the staff are helpful, read the fine print of what you are signing up for. I signed up for a month to month account thinking I could cancel after one month because of a permanent move, I found out I was committed to paying for 90 days of membership. After paying for the 90 day commitment and the annual fee, which is also mandatory, I was given a 30 day notice of cancellation so I had to pay for an extra month of membership. Overall it seems like a scam and I would be very hesitant before giving them your banking information.

Source: Google

★ 5

Xander was very helpful in getting me signed up staff always has a smile on their faces!

Source: Google

★ 1

This gym took my money and treated me like I didn’t matter. Crunch Fitness hit me with a surprise $60 annual fee they never mentioned. When I tried to downgrade my membership, I paid their $20 fee and signed all the paperwork—only to find out the next month they never processed it. Staff promised me a refund, but weeks later, the so-called manager told me “too bad” and refused to honor it.

In less than 5 months, I spent $217 for a gym I barely used—just treadmills and dumbbells—while being lied to and dismissed. It’s not just bad service, it’s disrespect. If you value your money and your sanity, stay away from this shady gym.

Source: Google

★ 1

Avoid Crunch Fitness at all costs. They charged me a $60 annual fee without telling me, botched my downgrade request after I paid the $20 fee, kept billing me for the higher plan, then refused to refund me—despite their own staff promising it. Rude, unprofessional management. I wasted $217 in under 5 months for nothing but treadmills and dumbbells. Total scam. Stay away from this shitty place at any cost!!!

Source: Google

★ 1

Crunch Fitness is absolutely disgusting. They charged me a $60 annual fee without ever mentioning it when I signed up. I originally joined with the Peak membership, but later realized I only used the treadmill and dumbbells, so I wanted to downgrade to the Base membership.

The first staff member told me I couldn’t downgrade until after 90 days, and even then, they’d charge me a $20 downgrade fee—which is ridiculous, but I agreed and paid it at the front desk. I signed all the paperwork for the downgrade right there.

The next month, I noticed I was still being billed for the Peak membership. When I asked the staff about it, they told me my membership was never downgraded and that I’d have to come back again. I explained I had already signed everything and paid the downgrade fee. The second staff member assured me I’d be refunded the difference within a few business days.

Weeks later, I still hadn’t seen the refund, so I called the location. The so-called branch manager—rude and completely unprofessional—told me I wouldn’t be getting any refund because I “had to wait 90 days” to make the switch. I explained I already waited 90 days, signed everything, and was told I’d get a refund. His attitude was basically, “not my problem,” and he flat-out refused.

At that point, I was beyond disgusted. I cancelled my membership on the spot. In total, I paid $217 for less than five months of using nothing but their treadmills and dumbbells.

Bottom line: Stay far away from this shady, unprofessional gym.

Source: Google

★ 5

Great equipment with friendly staff and a real great atmosphere.

Source: Google

★ 5

Best GYM EVERRRR !!

Source: Google

★ 5

Shout out to the two people working front desk around 7PM on 8/6. So helpful getting me in for a day pass given my Wellhub app was down. Much appreciated!!

Source: Google

★ 5

justin is AMAiZING

Source: Google

★ 5

Source: Google

★ 1

Crunch claims that when my card on file didn’t go through they “tried reaching me” — yet I have no missed calls, no voicemails, except for a text message, which I received almost 4 days after the due date. Instead of helping resolve the issue, they slapped on a late fee and an extra fine.
What’s even more frustrating is the lack of professionalism and support from the so-called “manager.” Rather than working with members to resolve the issue or acknowledging poor communication, they hide behind policy and refuse to take any ownership.
It’s a shame because the gym itself is fine, but this kind of customer service and billing behavior is unacceptable. Be very careful before signing up here.

Source: Google

★ 5

Great gym, awful membership policy. )

Source: Google

★ 5

Gym is equipped good and staff is friendly and encouraging. The group classes are great too

Source: Google

★ 5

Razan at front desk is awesome and very attentive! Love the vibes

Source: Google

★ 5

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★ 5

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★ 5

Super friendly staff, customer service is amazing, all equipment you need, and it is clean.

Source: Google

★ 5

I joined Crunch Fitness Ballantyne as a Peak Results member specifically because of the exceptional professionalism shown by their manager, Justin Kane.

My son encountered a billing issue while away at college that wasn't his fault and put him in a bind. The previous manager was rude and condescending, and made my son jump through hoops get it resolved, even after admitting it had been caused by an error made by his staff. This left my son no choice but to cancel his membership despite having paid his annual fee.

I was ready to join a different gym after witnessing this poor treatment. But before doing so, I decided to speak the new Crunch Ballantyne manager, Justin Kane, who completely turned things around. He acknowledged the previous mishandling and went above and beyond to make things right.

Justin's professionalism and genuine commitment to customer service restored our faith in Crunch Fitness. His exceptional leadership is the sole reason I chose Crunch over every other gym in our area. Highly recommend!

Source: Google

★ 1

BEWARE OF THEM ! Please read the NEGATIVE REVIEWS before you become a member here . We cancelled our membership twice , personally and online but they charged my credit card with late dues & membership charge ( which we had cancelled 3 month ago ) and have not even been to the gym for more than 3 months . When I called to ask , they simply refused that the membership was not cancelled and they don’t consider online cancelling . So they continued to charge my card all along until I personally went again and canceled on their face .
This location is a SCAM & be careful when you authorize them to charge your credit card .There are so many negative reviews here about how they scam membership money ! Be careful at this location !!!

Source: Google

★ 1

I cancelled my membership in January. I'm still being charged random charges on different credit cards for this gym! I tried to call and the PT manager never called back. I've emailed regarding this and 7 months later this has not been resolved.

Source: Google

★ 5

Great place to have a workout

Source: Google

★ 5

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★ 5

Love the friendliness of this gym!

Source: Google

★ 5

This is a great place to work out, really well set up!".

Source: Google

★ 5

Great service

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★ 5

Great service

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★ 5

everyone at the desk is amazing, they go out of their way to make everyone feel comfortable

Source: Google

★ 5

Crunch is really good the place it self is really nice and the place is welcoming. 5/5 Gym!!

Source: Google

★ 5

Great gym

Source: Google

★ 5

Working in the morning Lane is a wonderful front desk young lady and always welcomes with me a smile first thing. And at the end of my workouts she always ask how was the workout and wished me a great day.

Source: Google

★ 1

Been coming to this gym for about a year now.
Every month it gets worse.
Equipment is either broken or missing.
It’s is always dirty and messy.
No one is taking care of this place and there is never a manager on site who actually has any say or power to make this place better.
Now, the prices are being raised to “continue to provide a great service”, but there is hardly any 45plates or attachments available.
So, not sure what the “great service” is.
Also, the personal training staff is more than obnoxious and disrespectful.
Hope this helps.

Source: Google

★ 5

This gym is amazing has so many good workout equipment and staff is so sweet and kind. I recommend

Source: Google

★ 5

The staff are very friendly and I always enjoy my time here. The facilities are awesome and I definitely recommend.

Source: Google

★ 1

It really upsets me after waking up early and going to the gym and not being able to work out as the gym doesn’t open on time. This is the second time it happed in 3 weeks.

Source: Google

★ 5

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★ 5

Great spot to workout and to have a fun time!

Source: Google

★ 2

I giving two stars because of bad customer service at the front desk. Unfortunately I couldn’t get the guy’s name at the ballantyne location .. he is Caucasian , short , and spiky hair not sure if he is the manager.. but as an invited guest he was very rude and dint have no patience explaining things over and over again asking me if I understand.. with a very a nasty attitude after I dint want to get enrolled at that exact moment . He shouldn’t judge people by how they look / dress very rude and incompetent

Source: Google

★ 1

Today, me and my brother were unfairly denied access to Crunch even though I have a premium pass that lets me bring a guest whenever I want. I had my ID and my brother had his membership card, but the employee, Justin Kane, took my ID and refused to let me in because he said people under 18 aren’t allowed. This doesn’t make sense because I’ve been coming here for years—our family has been paying members for about six years and we’ve even brought new customers. I’ve never had any problems before. Plus, I know plenty of friends under 18 who come all the time, sometimes without an adult. And my brother is 21, so there was no reason to deny us. This was totally unfair and not how Crunch has treated us before.

Source: Google

★ 1

I have been a paying Crunch member for six years and I pay for the Premium pass which allows me to bring a guest. I have consistently brought my sister with me. She always has her ID and checks in properly. Never had a single issue. Until now.

I walked into Crunch Ballantyne ready for my upper body day in a good mood. That changed the second I met Justin. This guy radiated hostility the moment we walked in. No greeting. No professionalism. Just attitude. He looked us up and down and refused to let my sister in. No explanation. No justification. Just a straight denial.

I asked if he was joking. He wasn’t. After six years of loyalty to this gym I have never felt more disrespected. This is not how you treat paying customers.

Right then and there I canceled my membership and I will tell every single person I know that they are better off working out at Planet Fitness or the YMCA than dealing with a hostile and unwelcoming environment like Crunch.

Absolutely pathetic. Get it together.

Source: Google

★ 5

Awesome gym - clean, friendly and service oriented - especially Daria - highly recommend

Source: Google

★ 5

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★ 5

good gym

Source: Google

★ 5

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★ 5

Best gym in the area. Lots of friendly helpful staff and the place is clean with new equipment. Can't really ask for more

Source: Google

★ 5

I’ve been going here for a year and it’s been amazing. The people are supportive and it has all the equipment I could need. I also like that there are TVs all around so I can catch some sports games while working out

Source: Google

★ 1

The manager Justin is extremely unprofessional, immature, and unhelpful

Source: Google

★ 1

This is the second morning in the past couple of weeks the gym was not open on time. The first time he was 20 mins late. The 2nd time I didn't even wait

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★ 5

Best gym and staff ever! Love the new turf area!!

Source: Google

★ 1

This gym is a complete scam! When you sign up, they treat you like royalty, but the moment you try to cancel or downgrade your membership, they’ll come up with endless excuses to trick you. Don’t believe any of their 'promotions'—it’s all a fraud. Stay away!

Source: Google

★ 5

i love crunch

Source: Google

★ 1

Front staff was very rude. He is so disrespectful claims to be assistant manager.

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★ 5

Much better than any other gym in the area, has everything you need and more and the employees are super friendly.

Source: Google

★ 5

Best gym ever. Xander and Justin are the best

Source: Google

★ 5

Beautiful gym. Staff is beyond helpful would highly recommend

Source: Google

★ 5

Great atmosphere! New to the gym here and Xander has been super helpful

Source: Google