★ 5

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★ 1

Horrible would leave zero stars if possible. Vibes in the gym are terrible Aggressive, arrogant, boastful people. Terrible Terrible save your money and go somewhere else. A gym should be a place of peace and a place to get your mental right through exercise. Not the total opposite

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★ 5

Love it best gym in Charlotte Angie is amazing

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★ 5

Great place for a good workout. O love the Barre classes.

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★ 5

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★ 1

Freakin loath this place. Over crowded. $4/hr parking. Closes early Sunday.

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★ 5

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★ 5

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★ 5

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★ 1

The team is disorganized from management down with conflicting enforcement of policy.

The dumbbells racks haven’t been cleaned it’s a staph infection waiting to happen.

As someone who was a dvp for gyms in Detroit this is a sad excuse for a premium gym

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★ 5

Our family has been faithful members of the Y for over 13 years. This is place where we reset our minds and see our children develop and thrive... one workout at a time.

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★ 5

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★ 2

I literally have called 4 times in the past two days with a system error in my portal that prevents me from paying. Not only have they not returned my call, the email was no help either. Makes me want to switch to planet fitness lol

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★ 5

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★ 5

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★ 5

Great service, always clean and incredible facilities

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★ 5

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★ 5

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★ 5

Best view and location to workout 💪

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★ 5

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★ 4

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★ 5

Best gym in Charlotte!

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★ 5

2nd home love it here

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★ 5

Great facility and friendly staff. I was visiting from Atlanta (I am a member of Metro Atlanta) and they were great.

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★ 4

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★ 1

Update:
YMCA is a penny pinching company .
They want a 30 day notice in advance to quit the ymca. If you put membership on pause they want $10 a month. If you quit and come back you have pay high registration fee.

The dowd is too packed. Least favorite gym. Too big. Parking is a headache with the new parking system. They no longer have cloth towels in the workout area. People hog the benches. (A lot mix match workout areas)

I would recommend they need build location in Loso area.

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★ 1

I go to the Dowd YMCA almost daily and there is a man named Richard that works at the check in counter that sees me there every time I check in. I was waiting in line to check us in and my wife needed to use the restroom so I directed her to go into the locker room and I would check handle checking her in. He made a point to embarrass her and make her go to the bathroom outside the entrance
(that we didn’t know was there) and I checked us in and entered the gym figuring my wife entered after me. Come to find out she was so embarrassed she didn’t even try to enter after that. On my way out I stopped and politely said, “ Hey bro. I felt you were a little bit over the top earlier the way you spoke to my wife and didn’t appreciate it. You see us here everyday and I didn’t like the way you spoke to us”

Instead of treating us like a customer should be treated he started in telling me about all the rules and wanted to argue the matter. He said I was disrespectful for calling him BRO!!!

He really upset my wife to the point that she was scared to try and enter the Y!!!

Is this how you train your people to treat customers? I get that there are rules but if there was a problem with our membership someone could have addressed it in a more humane way. I’m sorry but the way he acted was totally the opposite of customer service and I think we deserve and apology!

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★ 5

Nicole Luu has the best classes!

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★ 4

If this place is open, then it's crowded. Often a wait for machines. The personal trainers are great though, especially Will!

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★ 5

Great place Great people

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★ 3

The gym itself is great. The new paid parking system is a joke. Metropolis has charged me $10 for parking on 3 separate occasions, even after I validated. It’s an unnecessary inconvenience and hassle when you just want to focus on getting in and hitting the gym - especially if you’re short on time.

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★ 5

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★ 1

Cool gym in the heart of Charlotte. This also comes with a grain of salt. Equipment is lacking big time with how many people go into it. Waiting on machines that they only have singles of is crazy. This gym is way too big and Charlotte is way too big for Dowd Y to lack on strength machines.

Cardio area is huge, strength area needs help.

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★ 2

Horrible customer service!

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★ 2

I loved coming here until recently they made nationwide ymca members pay for parking.

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★ 5

Hate new parking system in the morning because the extra hassle but I have noticed lot more parking spots so that’s a plus of it. No need to park in the parking deck

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★ 5

Gym is great the staff are amazing I see alot of low reviews people will always find a reason to complain the people that work there are great if you don't like crowded gym come in early when they open or 2 hours before they close

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★ 3

Let me preface by saying I've been going to the Dowd for a year now, and it has great equipment and the crowd is what is it, but it's manageable if you time it right. Not really an issue for me.

The issue for me is the newly installed Metropolis parking setup. Despite scanning and confirming I clicked the 3-hour validation option, I check my phone this morning and I was charged anyways, and my visit to the Dowd was incorrectly tracked on the app as still ongoing. This app is extremely unnecessary and has only added headaches, rather than convenience.

This review is a reflection on the Metropolis parking setup, it needs to be gone. Overall, the Dowd is still a good spot to workout, just don't drive there and deal with the YMCA and Metropolis's idiotic parking gimmick.

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★ 1

Paid parking to metropolis. A company that will falsely charge you in cities like Las Vegas and in small shopping centers saying you were there for 48 hours.
They want to charge you to park here by the hour.
I used to go every day and I stopped yesterday.
They couldn't add a permit system connected to the YMCA branch. No they had to go with a third party to shake you down in a failing economy.
It rains here in NC you want us to point our lithium ion battery phones in the rain to check in for parking. Will not be visiting again for the major security risk that the metropolis the app has you put in your license plate and card number. Who knows where that information goes. A data breach happens every day I'm not putting my information on a third party app. Just recent had to change 167 account passwords from a recent data breach. Over 100 million Americans were affected recently.
Also metropolis has had a lawsuit against them for charging people who never set foot in a parking lot. So if you ask me. I wouldn't go here.
Think candy van coaxing you in. Except it's a nice gym. The facility is great
It's not $12 an hour great

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★ 2

I called just last week by phone to ask what time the location closes (it was during a week day) and was told , “eleven o’clock. No, eleven thirty”, by an employee.

Ended up that an employee walked up to the gym to say we had to go that the y was closing. Thats fine. But after he said it once and the six guys that were playing basketball dispersed and started leaving the court and within a next five to eight seconds after that he says, “c’mon guys” in a way as if nobody was moving. And this had to be at only a few minutes after eleven. All it takes it to say something once and people know. The seeming to be pushy part of this exchange is an issue.

After being in the locker room for about five minutes or so, what seemed to be a security person says aloud, “c’mon good brother need to get together a little faster.” I chose not to even respond and mind you it had to be maybe only seven or eight after eleven because I actually did check my phone when I finally did get my things together and it was only 11:10pm. First the fact again of pushing or rushing was an issue. Secondly, there’s no need to have just been standing there watching me to get my stuff together (especially in lieu of you all’s closing time being 11:30pm). Thirdly, due to the 11:30pm closing time I still rightfully so had fifteen min to shower and would have walked out of the building at 11:24/25. Not appreciating how this was handled.

Finally on weekdays I have watched people with my own eyes leave out of the building right at 11:30pm and sometimes even a little bit after that. It doesn’t seem at these times people were rushed out. And I’ve also left on some nights where people are still showering in the men’s lockers when it’s closing time. And the only three or four times I’ve seen this nobody was down there watching, rushing and telling people it was time to go.

Ultimately the rules are rules and times are times. Just please do make sure it’s the same all the way across the board w/o Favortism, no matter who. Male/female, nationality, like/dislike, etc…. That’s doing business.

Much appreciated.

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★ 2

I love the gym itself, the equipment is amazing. The customer service is not it. I’ve had 3 separate very rude incidences with the same very rude staff, but from having pens thrown at me to being very rudely asked if I needed help when I’m obviously standing there….. needing help. I asked another staff member his name and she said “Tony”. And He does not seem happy to be at work nor does he seem to genuinely enjoy helping people. I have been coming as a guest with my friend to see if I would get my own membership, but after those interactions I will not be purchasing a membership.

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★ 1

First time me and my spouse going, he forgot his card so we’re trying to get checked in and there having difficulty finding him in the system.They refer us to another man and not only was he no help but just plain out giving attitude asking to get his legal name when that is what he was given.He ended up giving up and saying “well we can’t find you in the system 🤷” very bad experience we constantly go to the Conover YMCA and they attend us well there we are very disappointed.

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★ 1

I gave the person at the front desk my new bank card to set up automatic monthly payments. Apparently they forgot to set that up correctly and was told my membership was canceled a month later. Instead of simply reinstating my membership they told me to apply online for a new one. Now my rate is $20 + more a month than I was previously paying. They were not willing to work with me at all and blamed their system

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★ 3

This location does not have AC in the actual gym downstairs and becomes a humid sauna during the summer. This was never mentioned when signing up and is a safety hazard for people overheating. The pricing scale should at least be adjusted for this location because of this.

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★ 4

Best YMCA I’ve been too. Very clean and has plenty of machines. Could use towels in the locker room and more cable accessories when peak morning hours. Walking out today I got to see how freaky this gym is.

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★ 4

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★ 5

The YMCA is graciously letting us use their facility for a ladies professional racquetball tournament this weekend. This is one of the best venues we have been to this season. Thank you to Sports Coordinator Carl Hart for taking good care of us. The YMCA is lucky to have him. Also, I want to give a shout out to Debbie at the front desk. Thanks guys!!

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★ 3

Enjoy the YMCA Dowd for the most part. However, some patrons enter the Steam Room nude. It's so gross. One lady was even shaving her private - made my stomach turn.

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★ 5

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★ 2

They NEVER answer the phone, and when you leave a message they don’t call back. But when you actually go to the location you have to wait 15 to speak to customer service because they are on the phone or not at the desk

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★ 1

After 25 years at the Dowd YMCA, I can say that while the gym itself is nice, it's rendered almost unusable by chronic, 24/7 overcrowding. Expect to wait for every single piece of equipment. My frustration peaked when I moved from Charlotte and attempted to cancel. Despite five phone calls (be warned, they don't return calls) and repeatedly submitting their cancellation form, I was falsely assured my membership was terminated, only to find they kept billing me. I was forced to cancel my credit card to end the charges. I absolutely would not recommend the Dowd. The combination of relentless crowds and shockingly poor management makes it an experience to avoid.

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★ 1

Equipment is rusty and the woman that’s manager or lead there is so rude and unfriendly.

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★ 2

Extend. The. Hours.

The weekend hours are an absolute joke.

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★ 5

Gym is nice and was redone somewhat recently. Last few months, they rearranged and extended their hours which has made HUGE improvements. It still gets very busy, so plan accordingly but I love that they have 4 different areas for lifting weights and two tracks. While I’ve interacted with a few terribly rude staff members, the vast majority are very friendly and they always have people out on the floor if you need something.

Best YMCA I’ve been to in the area and also when compared to similar locations in WI, AZ, CO, PA, and other ones in Asheville and Triangle area. Just wish they would answer their phone when you call…that should be the easy part.

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★ 5

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★ 1

The Dowd has failed fix the issue related to members in ability to utilize their upgraded app. The failure results in my inability to sign up for group fitness classes….
The staff just looks at me when I complain…. Am sorry is not an appropriate response!!! FIX IT!!!!!

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★ 5

One of the best gyms I’ve seen, since my first time moving to Charlotte.

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★ 5

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★ 5

⭐🥇🏆This staff genuinely goes outside of their typical duties and have shown that they care about their members. Getting through the day with some unusual injuries is difficult however the team at DOWD makes me feel a step closer to recovery.

Javier has an unforgettable approach. He was very gentle and reassuring that I was in good hands.

Ericka is extraordinary! She always goes out of her way to make me feel extra relief. Her interpersonal skills are highly exceptional. She's very observant and she's always the reason that I'm ok when visiting. It's very hard when she's not here, whenever she's here I have a smooth visit.😇

Angela never hesitates to help me anything especially with safety. Thank you for being gentle, sweet and patient!

Jonathan and Nate are extremely attentive. They just do things I need automatically and it just WOWS me!

I am grateful for everything that you all have done, especially because you don't have to but have been willing to. 😇

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★ 5

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★ 5

Love the racquetball courts

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★ 5

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★ 5

Always a great experience

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★ 5

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★ 4

Love the rooftop turf area

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★ 1

If you’re going to have security and a cleaning staff present 24/7 in the lockerroom, give them something to do like fill the towel machine. If you can pay them to walk around with a dustpan all day your patrons could atleast have the courtesy of not carrying around a wet towel from home all day.

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★ 5

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★ 1

Ridiculous rules there. To sit in hot tub INSIDE THE ADULTS ONLY MEN'S locker room, you're required to wear swimsuit. Only adult men allowed in there, why a swimsuit required then.

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★ 5

Very nice Y.

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★ 1

This is a pretty good location. I have full access to visit any YMCA location, but aside from this being a very nice well-lit gym, it’s my LEAST favorite YMCA location in Charlotte.
I have been attempting to book Pilates classes on Saturday's for the past 3 months. The moment the booking opens, it’s immediately booked. I’m talking within the same minute. I have been online waiting to book, constantly refreshing my screen and the class reflects “full” upon the minute of opening at 9am on the dot.

I pay a monthly membership fee to be able to visit any gym of my choice and attend classes. I feel like I’m being scammed here. It seems like something is being done on the backend when class reservations are made and it’s not fair.

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★ 4

Nice place for working out! I wish to see more advanced weight-lifting machines and extend their working hours.

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★ 3

Great gym, Over sold memberships

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★ 5

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★ 5

The best workout place . Hands down

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★ 5

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★ 5

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★ 1

Outdated equipment. Rusty dumb bells all over the place. You have the audacity to charge people over $60-80 a month and have equipment as old as the 1990s?

No staff floor presence. Carpets in the lockers? Musty smelling and rusty floors. Sad excuse of a YMCA.

Layout is all over the place and not to mention sanitation here is an absolute disaster. The amount of nasty lockers could make you sick. You seem to fail on the sanitation aspect of this gym

The hours are very limited for people with actual careers and/work in off hours. So much for coming in if you work until 8/9pm

Yikes… we signed up for a month and going back to our old gym. We don’t have kids so this is not the gym for us. The rooftop is nice and some of the amenities were a plus but the cons outweigh the pros by 100x

They also have a crappy cancelation policy where you have to pay for the last month as well.

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★ 1

Always way too many people, and excessive wait for any equipment. My billing changed also and the front desk was extremely rude about my membership “expiring” when I have been paying to come here for 4 years. I’ll be looking at different options. Also the pricing per month here is absurdly expensive especially for what you get.

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★ 5

Great instructors

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★ 5

It's great place an nice people

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great gym but please open earlier on Sundays!!!

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★ 5

Has literally everything you could need and want. Great location.

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★ 5

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★ 1

I wanted to enjoy some swim time with my children, while we were rudely asked to leave by Jon. He was very rude and racist 😒 he told me we needed to reserve a lane to swim and then wouldn't assist with trying to help do so. My children and myself were the only African American in the pool, and the look on my children's face when asked to leave NO mother should have to see. Yes I'm an active member at another location but chose to go to this location because they stay open to 6pm. I WILL NEVER go back to this facility while Jon is there working as a lifeguard. He needs to review his values and know we are in 2024 there Africa America people everywhere and we can swim there also but also think about why he works for the YMCA.

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★ 4

More power racks needed. For a gym the size of the Dowd, more power racks are needed. There are only 3, but there are 7 (or more) squat stands. Swap out some of those squat stands for power racks! Only having 3 power racks leads to significant wait times when the gym is busy. Having to wait 20 minutes or longer to use one is not uncommon.

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★ 5

The best Y in Charlotte due to great equipment selection (cables, Smith machines, free weights, etc) - parking is terrible

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★ 5

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★ 5

Отлично

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★ 1

There website says for all in the community and for all ages. Apparently this does not apply to children 7 and 9 at the Dowd Monday through Friday.
I am longstanding member. I took my kids afternoon to run on the roof top track. I was told that the Dowd is for adults only and was not allowed in. This is asinine. I am a health care provider and well published. I try to promote healthy lifestyles for all ages. Apparently the YMCA does not agree and just wants my dues. They are hypocrites.

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★ 5

New to charlotte, joined the Dowd soon after settling here and I’m glad I did. This gym has it all, literally. Swimming pool, 2 basketball courts, racquetball, a rooftop track/lifting area. There are multiple different free weight areas so you don’t feel like you’re doing the same monotonous workouts. My only gripe with this place is how crowded it gets during the evening rush after work. Hard to get a lift in at those times. If your focus is cardio during those times, you won’t have issues. If you work from home, go before work or on lunch and you’ll have absolutely no issues at all.

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★ 5

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★ 5

Great location, great customer service! Great locker room and awesome hot tub!!

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★ 5

Love this location!!!!

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★ 5

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★ 5

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★ 5

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★ 2

Just left the cardio room and had to listen to a loud person on the phone for over 20 minutes. The office staff don’t enforce the no phone rule. They acknowledged this person who was talking on phone and kept walking????

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★ 1

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★ 5

This YMCA is BEYOND worth it. I spent my entire summer here and let me tell you, get the membership (also, ask them about getting the membership based on your housing income, it makes it cheaper per month. I paid a very reasonable price for this gym). It was a little far away from where I lived but I always found parking, had plenty of exercise classes to choose from, and the rooftop view is crazy. I got to take a rooftop yoga class there and wow, breathtaking.

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★ 1

Unprofessional
I walked in today with both my kids trying to get them into y care
The staff didn’t get to me right away and when they did they said I needed a reservation which I didn’t know.
So I made the reservation
And told them I had completed one and they still didn’t want to take my kids
At that point I felt discriminated from everyone else as I seen how kind they let the other kids go with no problem
As a parent I wouldn’t recommend this facility
It’s always full, can’t never find parking and when your inside you can’t ever use any equipment

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★ 5

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★ 2

Overcrowded and overpriced. Literally find anywhere else.

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★ 5

Great spin classes and instructors in a beautiful facility

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★ 5

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★ 1

Equipment is old and falling apart. You’ll always be waiting for equipment no matter what time of day you go. Weekend hours are horrible. Membership is based off how much you make which $80 some dollars a month is overpriced for the state this gym is in.

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★ 5

I’ve been here for 5 years and love it!

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★ 5

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★ 1

It sucks here. Only decent option in uptown area unfortunately so there’s really no choice… 2/10 would never recommend anyone to sign up here. Not enough space/equipment. ALWAYS busy. ALWAYS waiting on machines… The stupidest hours during the holidays closing days earlier than they should… They open at 12 PM on Sundays. I’ve been a member here for years, and I have yet to see them put in any new equipment that we have requested over and over to accommodate for the volume of people. It’s WILD how they do nothing about it. I could go on and on forever why this gym sucks.

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★ 1

It’s been 4 years, it’s time to bring back towels

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★ 1

I like the gym. The staff is nice & all. Members are chill. The only problems I have is lack of machines, space overcrowding, and sadly the ROACHES. I have seen roaches twice in less than a month. Me another member trapped & killed a roach in the main gym area during its most crowded time. I thought nothing of it like maybe it flew in or something that day. Today I was using the sauna and saw a roach crawl underneath the heater and I immediately left.I wish I could have taken a picture but it crawled underneath the heater very quickly. Keep in mind the sauna is in the locker room and this was during the day at 3:45 pm. So the facility could be dealing with an infestation and I’m just not into that especially in a gym. That’s unacceptable. Very likely will just switch to another gym.

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★ 5

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★ 2

This is a gorgeous GYM. I have enjoyed it several times. Today my kid was out of school, and I thought to go there to get some racketball time and for me to work, and maybe for him to jog in the track or something. While I was on my way back to the bathroom... there was a lady who works there asking my son questions. I quickly and sternly showed that I was his mother. She said that this is an adult floor (3rd floor) and that we cannot even be in the phone call area... he can only go to the basketball court and the racketball area. I am so disappointed as the YMCA is supposed to be for family. She was nice... but if this is the gym's attitude.. I do not care how nice the facility is... this is going to help me rethink my membership. (I might go to the Cabarrus area since we live there.). I have been here before with the kids... so do not understand what in the hell is going on. She came in like a police... and I do not appreciate that she approached my son first (who is 10 years old.) I am not thrilled... and due to the work that I have to do... I will stay here for a couple of hours.... but not sure if I will continue to refer people to this YMCA any longer. NOPE!

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★ 4

Nicest gym I've been to but it gets really busy for the price you pay during weekdays (parking especially gets a bit rough). Lots of amenities, and the rooftop view is stellar.

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★ 4

The gym is absolutely beautiful! The rooftop gym is my absolute favorite! I haven’t taken any other classes aside from hot yoga, but that was amazing. My only suggestion would be that the yoga instructor play relaxing/ meditation music.

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★ 3

Great

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

I just wish 90% of the people that use the gym could stay home and text and converse in their apartments gym. Especially in the mornings. Like why even come. It’s like tinder but live. Not worth the over price monthly cost.

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★ 5

The cleaning lady harasses the gym patrons. Beautiful Gym despite occasional thievery. My locker has been robbed twice However I was promptly contacted by management who helped me resolve the situation. Thank you. The staff here is super helpful and friendly. Different work out areas insure you’ll never have a boring workout. Update: my locker has been stolen from again despite management increasing staff presence in the locker rooms. Hopefully you will have a better experience here than I have

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★ 5

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★ 1

DISRESPECTFUL STAFF! An old woman who said her name was Angela was extremely disrespectful and rude to me here. As a Veteran and Studying Minister this was an unwelcome encounter for an establishment such as the YOUNG MENS CHRISTIAN ASSOCIATION. My reccomendation is to instead go to the Simmons YMCA, a much friendlier and accommodating site.

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★ 1

Priciest gym in the city AND No towel service, lack of equipment, non-working amenities, Covid hours, horrible parking and all at a whopping $80 a month. You can get a much better experience than this at almost any other gym in Charlotte more than half the price . There are too many members to only have 1 type of machine each. Steam room has been “down” going on 4 months??? At this point I don’t even think they’ve scheduled someone to look at it. TOUR OTHER GYMS IN CHARLOTTE BEFORE YOU SIGN HERE TRUST ME!!!

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★ 5

Great views with good equipment and everything you need as far as amenities.

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★ 5

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★ 5

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★ 5

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★ 4

Awesome facility. Most of the people I encountered are just not it, although that's probably just more of a Charlotte thing, so giving 4 stars.

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★ 5

It has everything I need and the staff is great.

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★ 4

This place has a great facility the only thing I don’t love is how many people there are here. I am an introvert so take that with a grain of salt

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★ 5

Very busy, needs more free weight areas

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★ 5

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★ 5

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★ 1

Men's locker room smells like wet dog, equipment is ancient, can't just go to the pool gotta reserve it weeks in advance, at the price of this membership that's absolutely pathetic. Would avoid this place like the plauge

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★ 2

Cockroach in the sauna. Told the front desk ladies, they giggled and said it was a palmetto bug (which is a cockroach). Not that big of a deal but if I pay $80 a month I’d prefer there not to be bugs. Would appreciate a little courtesy and at least pretend they care.

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★ 5

This gym is the crown jewel of not just ymca's nationwide, but of all gyms Nationwide. Having trained clients at gyms all over the US... this gym has become my home base.

The mens and women's locker rooms each have 2 steam rooms and 2 dry saunas.

There are 4 massive floors of top notch equipment

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★ 1

I am leaving 1 star because i have noticed for the past 3 years that membership prices have gone up drastrically and thats not ok, this used to be a place for families and for low income people and high income people alike. But now it has become a place that only those making plebty of money can go to....it now costs 123 dollars a month for a family if 2 adults and 1 child....why foes it cost that much what is so good about the ymca that it deserves to cost that much thats just insane and then you to have to oay 10 to 20 dollars a visit for your guests...i mean it has become a money put thwy no longer care about families, they are never clean and the childcare is never open for people who work regukar jobs and get off at regular hours...the YMCA is no longer what it used to be.

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★ 2

Good equipment and facility but you can’t even get a proper workout. Theres way too many people at all times.

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★ 1

Their customer service is poor. They used to be the greatest facility in Charlotte. Their staff knows their schedule have changed for less hours to members but they don’t care and will tell you in a rude way. Today Saturday I took 6 minutes after they closed (close time 6pm). I have been a member for many years (they used to close at 7pm before Covid). This lady by the name of Angela in a very rude way came in to the ladies room and told me that I needed to leave at 6:06pm I was almost done and I told her the issue I had that took me a few minutes longer, she didn’t care and in a very loud voice she told me “no reason why to stay after 6pm”I asked her name, and her ID# or last name, and told me “Angela” but she is not a police officer to have a number. At that point I decided to walk out of the facility, she kept talking as I was walking out in a loud voice and kept raising her voice at the end she told me to have a nice day in a sarcastic, rude, and unprofessional way. YMCA should hire people that have some high education and professional skills. As a member for many years I am very disappointed with their staff service. She was rude, talking over me. The staff was seating at the entrance. They are witness of all this rude and unprofessional behavior. I will follow up with corporate and update this post.

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★ 5

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★ 5

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★ 1

This place is awful. I canceled my membership through the front desk worker but I was charge for 2 months after that and was only refunded for one of those months. Employees are rude, the equipment is old and cheap, there is no parking, the hours are ridiculous, and the gym culture there has a lot of rude people or people filming you without your consent.

Source: Google

★ 2

It’s….a gym. No towels, always very crowded, and the hours are ridiculously narrow, especially on the weekends. If they lengthened hours, it’d help reduce the crowds and clearly allow for more revenue since demand is there, but alas, if you’re looking for a gym along the light rail line that’s easy to bike/run too, this is about all you’ve got

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★ 5

Staff is extremely helpful and to take note that it is a huge YMCA of Charlotte, they get the job done and do the best. The staff need more credit then they get. I am grateful for they're hard work!

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★ 5

Pilates. Yoga. Todos los equipos💯

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★ 5

Love this Gym. Amazing Equipment
#letspaint87

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★ 5

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★ 4

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★ 5

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★ 2

The facility is nice but the desk were rude and disrespectful, I have been paying with out any interruptions ,even at the time of Covid never miss payment for which obviously never used the facility , now with one notice to my email which I didn’t see and respond they told me my account is deactivated,

Source: Google

★ 3

The facility is nice, however, the desk workers could be trained to be a bit nicer. On 2 occasions did the workers give me a rude or uncomfortable experience. The male employees who have been working the check in desk this week during morning shift have given me the feeling that they did not want to be there. They barely want to help and give very little effort to answering questions. Real vibe killer.

please hire employees who will be kind and helpful to people who are paying a membership to feel welcomed and have a good overall gym experience.

Source: Google

★ 5

Always a joy to get in a great workout and unwind in the steam and sauna.

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★ 3

Good gym, but management REFUSES to enforce parking. People will use the parking lots to attend sporting events or other things in the city, making it difficult for gym goers to find much needed parking. Many of us tried to reach out to management, but they simply do not care about the needs of their customers.

This place will use any and every excuse to close early. Slightest chance of bad weather - closed! Don’t even wait and see if weather actually materialized...they just preemptively close. Complete joke. Equipment is always broken too. If they weren’t funded largely thru the city and donations, it would be bankrupt due to inept management.

Not long ago, they offered towel service, now they do not offer this.

TLDR, they want more money, for less services.

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★ 2

Way to crowded.

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★ 5

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★ 1

Angela who was working at the front desk tonight singled me out when I didn’t have my license honestly embarrassing. As I was walking alway she yelled across the floor “NEXT TIME COME BACK WITH YOUR ID” As a collegiate athlete I guess I’ll find another place to work out

Source: Google

★ 1

Idk what’s more crowded a Panthers home opener, or a Tuesday night at YMCA Dowd.

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★ 1

Been to this place twice with my family and both times we where dissapointed. After today we will not be going back.
It is impossible to get a parking spot. It is always too crowded. In womens locker rooms steam room and hot tub is not working. Multiple toilets are also not working.
I tried using some of the equipment in the locker room and almost every third machine is not working too. There are barely any machines in the locker room to begin with.
At least I can give them heads uo for keeping the place clean.

My husband shared that in the mens locker room they dont even have changing rooms the same way as women do. Talk about the equality.

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★ 3

All women need to shower before getting in the jacuzzi especially after getting out of the saunas

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★ 5

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★ 5

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★ 5

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★ 4

Totally worth the investment. The people are kind. The equipment is good. Extremely spacious atmosphere. Roof top walking track. Plus training on various exercise modalities.

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★ 4

The Dowd was renovated a couple of years ago and has some amazing equipment and in some cases, a lot of equipment to use. There are multiple floors with different equipment and many classes to choose. They even have a swimming pool, basketballl and racquetball. I wish they updated their accessories, like mats, ab roller as they either get lost or break. However what makes the Dowd is it's awesome members

Source: Google

★ 1

Theft is a high problem here. After being told that I can see the camera footage to catch a thief at this location if a police report was filed, they then backed out of this agreement. Also police history indicates an extremely high theft pattern at this location. Do not get a membership here.

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★ 5

Always great. Nice layout for equipment. Customer service always great too!

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★ 5

Staff are very helpful.

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★ 4

Beautiful facility. Very spacious. A bit crowded for my comfort but plenty of area to spread out. Tons of parking

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★ 2

It has potential. Lots of equipment options. It's wayyy too crowded to be functional. The local members are extremely rude machine hogs. All that equipment and can't use any of it. Employees are surprisingly helpful and polite. Biggest problem is the rude hogs. Charlotte it a dump city anyway

Source: Google

★ 5

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★ 5

Abs Class: Monday/Wednesday @ 5:45.

It was a great class. High energy! Really good exercise session for 15 mins. The instructor was great and gave very clear directions.

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★ 5

Perfect welcome, very helpful staff. Kevin and other lady at the desk ( I am sorry I can’t remember her name) who were scheduled today, made me feeling home. Phenomenal job.
Also very good place, very updated machines and other facilities. Thanks everyone

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★ 1

✨SOS BRING BACK THE TOWELS! ✨

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★ 5

Love the Dowd YMCA 🙌

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★ 5

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★ 1

The only gym in the city where you actually cannot get a workout. This place did so crowded it’s almost laughable. Can’t park, can’t get a machine, can’t get into a class. Save yourself the struggle and literally go anywhere else if you want to actually get exercise.

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★ 5

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★ 5

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★ 5

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★ 3

Please fix them in shower in the locker room Phase 1 knobs not working correctly shower heads are old need replacing it's been down for almost a month and a half I have reported it twice thank you

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★ 5

I love this gym one of the best that I ever been.

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★ 4

I've been loving this gym. It's got tons of equipment and several different areas to go to to workout in. Pretty much serves all styles of training. The only downside is the overcrowding. If you go any time outside of the dead zone it's totally slammed.

Furthermore I love the included yoga classes with membership. It's really nice to combine strength training with yoga. A yoga membership to regular classes at a studio can be wildly expensive especially paired with a gym membership. The price is nice for all the amenities.

I am in love with the dry sauna. So thankful for that.

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★ 4

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★ 5

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★ 1

This place will use any and every excuse to close early. Slightest chance of bad weather - closed! Don’t even wait and see if weather actually materialized...they just preemptively close. Complete joke. Equipment is always broken too. If they weren’t funded largely thru the city and donations, it would be bankrupt due to inept management. Reminds me of lazy DMV employees.

Source: Google

★ 5

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★ 3

Great facility, friendly staff! Giving a 3 star only bc of the negligence shown from the 3rd party cleaning company / YMCA staff for disposing waste. Everytime the cleaning crew makes their rounds they replace every trash bag (empty or full) with a brand new trash bag. Not sure if these are expectations of the cleaning crew or what but it seems extremely wasteful. I have pointed this out to YMCA upper mgmt to no avail. Proposed solution would be to only replace the trash bag if it’s full as this could cut costs for the Y and it’s members as well as be more eco-conscious

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★ 5

Great variety, tons of equipment, and very friendly staff!

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★ 5

Best gym in Charlotte.

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★ 3

It’s a nice gym, but very over priced and when you cancel it takes two weeks for your cancellation to go through which is the dumbest thing I’ve ever heard

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★ 2

Decent gym, but always packed to the brim with people making tiktoks, and they close at 9pm. Not worth what you pay

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★ 5

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★ 5

The Dow YMCA was awesome great facility very claimed very friendly people and staff in a great community great parking I’ll give you guys a picture next time

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★ 5

Source: Google