★ 5

Mousa is the best fitness manager in America and the world

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★ 5

My wife and I love this gym. New equipment, super clean facility and friendly staff. Club manager Nicholas goes above and beyond to make his m knees and guests feel like family.

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★ 5

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★ 5

Love the gym, very well equipped, friendly staff

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★ 2

This gym completely wasted my time and couldn’t get a simple membership right.

No one told me about the 24-hour access option, so my first late-night visit ended with me locked out. I went back, paid for 24-hour access, and the staff still signed me up for the wrong service—a recovery room. Locked out again. They admitted the mistake, claimed it was fixed… and I got locked out yet again.

This happened six or seven times—I lost count—each time driving 20 minutes from home or school for nothing. Hours of my life gone because of their incompetence.

The manager was polite, which is the only reason this isn’t a 1-star review. But no apology, no compensation, just endless hassle. If you’re considering this gym, double-check every detail or be ready for the same nightmare.

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★ 4

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★ 1

Terrible experience. Lot of complaints, but the biggest was watching employees barely clean when they are deep cleaning machines. Every piece of equipment has a serious odor and at least 3 layers of caked on sweat. Obviously never cleaned. Bathrooms are like Afghanistan.

So glad I threw away 150 bucks for the sign up fee. This gym wasted my time, and money

Source: Google

★ 1

We cancelled our memberships back in February 2025 after moving away, yet it’s now October and Gold’s Gym has continued charging us every month. We’ve called multiple times and were assured the account was cancelled, but the charges never stopped. At this point, this is either gross negligence or outright unjust enrichment. We expect immediate resolution: stop billing us and refund the eight months of charges for services we did not and could not use. This is unacceptable and feels like predatory business practice.

Source: Google

★ 1

I have been communicating with staff on site about cancelling the membership since February and it is now August and still no success. This is due to a move outside of the radius as described in the contract. The staff doesn’t respond to emails and are probably too busy taking vids for the Gram to actually perform customer service.

As you will notice, many people have issues with “Peak Payments” as they apparently outsource the contracts. It’s ridiculous that they cannot actually perform a simple task at the gym.

Source: Google

★ 1

The gym it self is grate but there sauna is beautiful but it not worth a shit me and five moor guy set in there for 2 hr didn't even sweet at all I ask about the steam room and they told me it will be up buy the end of the month that was not the truth that have not even started on it yet they told me they open at 7 I got there at 9.30 no one was there to open the guy came in after 10 to open it I ask him to unlock the steam room he didn't have the bar card to get in I had too let him in on mine

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★ 5

I visited (on a 1 day pass) while in town for business. There is plenty of equipment for all fitness/workout levels. All the equipment I used was in good working order. The staff was friendly and the gym is clean. If you like pre-workout or supplements, there is plenty there for sale as well. Overall a great experience; this is my new regular place when visiting Raleigh!

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★ 5

This is my favorite gym in the area. I love the atmosphere and they have amazing equipment. The staff is super friendly. Nick and Blake are always super welcoming every time I walk in the door. Highly recommend!

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★ 2

I had a written contract here via my health insurance until 8/28/25 but Gold’s just cancels it effective 4/18 with zero notice or notification. They never told me they showed me the door on a dime until I was literally at the door saying their partnership with my insurance BCBS had ended. Zero notice or communication not to mention the agreement I have with them. Great gym but poor business.

Source: Google

★ 5

Honestly, this gym has everything I’ve been looking for. The vibe is awesome, everyone’s focused but friendly, and it doesn’t feel intimidating like some other spots.

I love that it’s open 24/7. With my crazy schedule, it’s super convenient to be able to work out whenever I have time, early mornings, late nights, doesn’t matter.

The place is always clean, which is a big deal for me. The equipment is well taken care of, and there’s never a shortage of machines or weights. They’ve got everything from cardio to heavy lifting, plus all the extras like cables, squat racks, and benches.

It just feels like a place where people go to put in real work. No fluff, no nonsense, just a solid gym that delivers.

Highly recommend if you’re serious about your fitness or just want a reliable, well-kept gym that’s open whenever you need it.

Source: Google

★ 5

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★ 4

Gimnasio siempre limpio y ordenado , los aparatos de muy buena calidad. La visita cuesta $15 y tienen venta de souvenirs así como de suplementos. Gold's Gym me ayudo a conseguir mis metas fitness y pasar de un porcentaje de grasa de un 10% a un 39% muchas gracias Gold's Gym.

Source: Google

★ 5

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★ 5

Emma is amazing! She helped me achieve all my fitness goals. When I started, I had a body fat percentage of 30%, and now I'm down to 10% with no signs of slowing down. This is definitely the best gym in the Triangle. Blake, who works at the front desk, exemplifies exceptional customer service. I've been coming here for three years, and I can't speak highly enough of this gym and its staff.

Source: Google

★ 3

Giving it 3 stars because it’s a great place to workout but has some recurring issues.
- Lack of benches in the free weight area. Sometimes other members will take the benches and move them elsewhere and there will only be 3-4 benches in the free weight area. The gym added a whole new set of dumbbells a while ago so adding 1-2 more benches at least would make a big difference.
- The door to the posing room really needs to swing inwards, not outwards. I’ve almost been taken out by someone whipping the door open from the inside while I’m walking past. Also the door is opaque so you can’t see when someone is on the other side of the door about to open it.
- The gym keeps getting rid of paper towel dispensers, which is odd. They got rid of one that was centrally located near some of the leg machines and now I’ve noticed people have just not been wiping down the equipment in this area because the closest paper towel dispensers are now annoyingly far.
- They keep closing down the bathroom for cleaning which is odd. I’ve seen it closed for up to 30 minutes at a time. At least put a notice up with the dates and times the bathroom will be closed so we can plan ahead. Or make an announcement over the speaker that the bathroom is about to be closed so we can get our stuff from the locker room if we plan on leaving in the next 30 minutes.
- The cardio area is very hot and the fans there are never on. We really need more air circulation there.

Overall it’s a nice gym but with some annoying issues.

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★ 5

Great gym. Please invest in additional attachments for the pulley systems. There are way too few bar attachments. Also, put in soap holders in the men's showers. TY

Source: Google

★ 1

The Amenities at Gold's Gym are great. HOWEVER, DO NOT sign with this gym. I have been trying to get out of my contract with their payment management company, Peak Payment Solutions for several months now. I finally canceled payments on the membership since I was not utilizing services there and they had been unwilling to cancel my membership since it was an auto-renew contract. They then keep adding to my late fee since I have not paid and want for me to pay increasing late fees for services not rendered. However, according to the "Click to Cancel" rule with the FTC, this practice has been deemed unlawful. I would NOT sign a contract with them.

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★ 2

The paper towel dispensers never have paper towels. The one job you have is to refill the dispensers and you still can’t do it. Not even the bathrooms! Not only that but the machines take 4 months to repair.

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★ 5

This place is amazing! Great vibe lots of great machines best gym in triangle run by good people! Best section is the leg day has everything you could want and bunch of plate loaded machine options

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★ 1

Hospitalized with Rhabdo after 4 days working with trainer. Shoulder injury resulting from first workout. $1300 medical bill + very large buyout fees. Do not recommend personal training here.

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★ 5

Great equipment, nice people, great staff. I've always been a fan of Gold's, but this is up there for one of my favorite locations.

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★ 5

Well maintained and run by a talented team!

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★ 5

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★ 5

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★ 5

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★ 5

An amazing gym with a huge selection of equipment! No matter what muscle group you’re targeting, there’s always the right machine available. Spacious, well-maintained, and perfect for serious training. Highly recommend!

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★ 5

Great place with the latest equipment, which is always kept clean! Love Gold's Gym, I'm going to miss it when I graduate.

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★ 4

It's definitely crowded during peak hours and I avoid them like the plague. I also wish there were more flat benches (there's only four). The staff is what makes the place great, and they have some good equipment.

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★ 1

Did not visit here

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★ 5

Excellent strength and cardio equipment and great variety of front desk staff.i continue to improve my strength abilities here at golds gym chapel hill and keep hitting new personal records for weight training every time I come to workout. I continue to make new college friends and more friends here at golds gym chapel hill. We have a great cleaning crew and a wonderful environment to workout in. We are the best gym in the triangle!

Source: Google

★ 4

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★ 2

Good gym with good equipment, can get very busy at times and you will end up waiting for equipment at peak hours. Great for weightlifting and strength training. Broken equipment takes months to get fixed though.

The company they use for membership payments (Peak Payments) is terrible, their support is extremely slow to respond and they make it very difficult to cancel your membership plan.

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★ 4

Great place to work out, would be 5 stars but the fitness director makes it really hard to focus….

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★ 4

This is a pretty solid place to train. Sometimes things break and it takes a while to them to address it but otherwise this gym is good.

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★ 1

Although the gym equipment is satisfying and the faculty are nice, the membership plans are unacceptable. They will not let me out of my plan even though I have PCS orders and are forcibly making myself and my wife stay with the plan until next year and are struggling to make payments. DO NOT JOIN.

Source: Google

★ 5

We evacuated from Asheville due to Hurricane Helene, and when we went to Gold’s Gym for a day pass, they surprised us with a free week! It was completely unexpected, and we were so appreciative. Exercise is a big part of our mental healthcare, and the sense of normalcy was so needed during that stressful time. The gym was very clean, well-equipped, and every staff member we met was friendly and helpful. 10/10 would highly recommend this gym!

Source: Google

★ 5

I've been training for over 15 years and this is the best gym I've ever been to!! It's run by true professionals. The staff is very nice and welcoming. This place is open 24 hours and they CONSTANTLY update their equipment. Speaking of equipment, I've never seen such a huge variety of equipment in my life aside from Venice Golds. However, unlike in Venice Golds, these guys take care of the equipment by constantly maintaining it and updating it with new stuff!! I absolutely love this place!!

Source: Google

★ 4

Amazing Fitness gym with High quality Equipment. Just need to crank up the music! Lol

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★ 5

My favorite gym so far in RDU. Excellent equipment selection with little wait time and people serious about training.

I paid up front for a couple months, so I don’t know if I’ll have cancellation problems but we’ll see.

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★ 5

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★ 1

Be very careful as they will make canceling your account an absolute nightmare
They use a third party system out of another state, and will force you to keep paying no matter what and only give you a 30 day window to cancel. I never ever will join a corporate gym again.

Source: Google

★ 5

I recently had the opportunity to visit Gold’s Gym after being displaced by a hurricane, and I can't recommend it enough. They generously offered me a free week, which was a much-appreciated gesture during a tough time.

The gym itself is impeccably clean. The variety of equipment is impressive; from free weights to cardio machines, they have everything you need for a comprehensive workout. I was particularly impressed with their selection of strength training gear.

What truly sets this gym apart is the staff. Everyone was incredibly welcoming and attentive. Their positivity and support made my experience even more enjoyable.

If I were local to the area, I would definitely be joining this gym. Gold’s Gym is a fantastic facility that truly cares about its community.

Source: Google

★ 4

Great gym but it has become way too overcrowded over the years even during office hours. I am moving away but will have fond memories from here.

Source: Google

★ 2

Good initial investment to buy equipments but very bad maintenance. Restrooms are stingy already.
It’s expensive for the services this gym has.

Cancelling the membership was very painful. Sign up was very essay.
Overall experience was bad but equipments are good, they have 5 squat racks.

I’ll not recommend this gym.

Source: Google

★ 5

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★ 5

This gym is awesome! I’ve been to some Gold’s that are larger, with more equipment, but this one is still pretty huge and it has an excellent amount and variety of weight machines...especially for leg workouts. I’ve never seen any gym that has more unique leg equipment than this one. The only downside I can see is that they might be a little lacking on cardio equipment. Not sure how crowded that area gets at the busiest times. I wish I lived in the area because this is definitely the gym I would join.

Source: Google

★ 1

WARNING don't ever give them your phone number and email address. They will never stop spamming you! I've just filed a complaint with the FTC because it will not stop even if you ask. I was considering this gym until I had to deal with this harassment.

Source: Google

★ 1

DO NOT, I REPEAT, DO NOT sign up for a personal training session at this Gold's Gym. I'm a member here and have been before they fully opened up; now going on 3 years. All of the management staff are professional and helpful from my experience, but the PTs are not all the same. Against my reluctance I tried a 6-month PT training and asked about cancelling procedures. I was told that if I wanted to cancel early it would have to be with a doctors note - cool. Nothing else around the cancellation was mentioned. The 6 month training or any other, apparently auto renews. For me this is at $250 every two weeks. My trainer had nothing to do with this but the other one that signed me up was the one I sat in front of, looked in his eyes and asked these questions and he choose to mention that I needed to cancel a 6 month contract. Here is why this is slimy. If I agree to 1, 2, 3 or 6 months of PT, why would a supposedly reputable establishment think of only pulling in more money from a member who has agreed to spend extra cash with them? If it was reputable the PT signing you up would also be trained to mention this important detail, unless of course, they get paid extra on this - HINT: they sure do!!

After being told that I needed to read my 4-plus page fine print agreement and it states I needed to cancel it myself, the Peak Payment company still refuses to stop the PT training but wants to charge me 3 more payments and to top it off, I have not worked with my trainer for some time. This disregard for loyal or simply, any loyal member's hard earned money is disgusting.

I will NOT recommend Gold's Gym in Chapel Hill NC PT services. The amenities are top-notch however the PT services and all that is involved in it, is a bait-and-switch offering that I am hoping to warn others to avoid.

Source: Google

★ 1

have been a member and coming here for over a year, got kicked out from the gym for the first time ever, for just wearing birkenstock shoes. at first a warning was given but then a few minutes later i was told to leave.

Source: Google

★ 1

Good gym and has pretty much all you need for the workout. However, they make it EXTREMELY HARD to cancel the membership. Just be aware.

Update: a few days later. They still trying to force me to pay sneaky fees on top of $50 cancellation fee. Would not recommend getting monthly membership especially the contract. They are not transparent about cancellation policy at all and I would suggest doing month to month if even there is a slim chance of cancelling the membership.

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★ 5

Great gym with lots of solid equipment

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★ 5

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★ 4

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★ 5

Great spot.

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★ 5

I tell people all the time, best gym around. Some of the best equipment that you don’t see at other gyms, and always adding new pieces. Highly recommend

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★ 5

Probably one of the better public weight lifting facilities I’ve been to. Very large about of space. Friendly staff. Encouraging environment where everyone appreciates the success of one another. Large variety of people of different fitness and training mindsets, and no judgement. High recommend. $20/ 2 weeks so roughly $40 per month

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★ 4

Convenient location

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★ 5

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★ 5

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★ 3

This gym is fine, since the area tends to lack any good gym offerings. For the price ($50 a month), I struggle to see the worth.

Yes, they do have a great selection of equipment. However, this place can get incredibly crowded. The paper towel dispensers are commonly empty.

My biggest complaint are the amount of cameras and tripods. If you don't want to be in the background of someone's video or feel like you are in the middle of a YouTube production; this might not be the gym for you.

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★ 5

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★ 5

Great gym
Gets a lil crowded but loaded with great equipment

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★ 5

Love this Gold’s Gym in Chapel Hill. Excellent staff & equipment!

Source: Google

★ 5

Just visited the gym for the first time today. Was helped by Jaden at the front desk and he was awesome. Super cool and answered all my questions. Didn't feel pressured like other gyms to SIGN UP ASAP. He laid out all the options and plans available and even gave his recommendation, again not in a "snake salesman" type way lol. The gym speaks for itself, all the equipment you could need and more, by far the best gym in the triangle area that I've been to in terms of cleanliness and variety of gym equipment. Great service, clean, and awesome equipment, what more can you ask for lol. Definitely going to join, great experience all around, thanks again for all the help today Jaden!

Source: Google

★ 5

Great equipment, it can be hard to find a bench in the free weight area during high traffic times.
Just be prepared to adjust your workout plan if needed.

Source: Google

★ 1

Really disappointed. I have been coming here since they first opened basically. Had a normal membership and then was convinced to SWITCH to active and fit through them. Their manager convinced me. So I did. Fast forward to this month, my membership randomly stopped working and I was told by the owner that they no longer take active and fit so I don’t have a membership. Apparently I was the 10th person THAT WEEK. I have one month left of college so I won’t be here much longer. Begged the owner to honor my original member price just for one month ($35) since I had not been notified of this change (I checked) and since I had never finished my annual plan because the manager convinced me to switch and cancel my annual plan. Owner said best he could do is $70 with a 20% discount which brought it to $56. Their system wasn’t working well and after about an hour and about 7 swipes of my CC, the owner told the worker to keep trying because he would rather me pay then just giving me a day pass. Then the owner tried and my card had a fraud alert from all the attempted swipes. In the end the owner gave me one day pass for all my troubles. He told me I could pay for daily passes each day of the weekend since this occurred on a Friday or I could not workout for the weekend and he would try again Monday when he was in again.

I used to love this gym and I came here every day basically but the customer service/ greediness is really what got me. I’m glad my card put the fraud alert on because I will never pay another cent to them again after this.

Source: Google

★ 4

This Gold's gym is an excellent gym for beginner's and above. They have every exercise machine I can think of, and there's plenty of space. The only thing missing is a saunaaaaaa

Edit: If you go to this gym around or after 4, it will be very difficult to have a fluid workout session as it gets overcrowded.

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★ 5

the color temperature of the lights is too high; we need 2700K

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★ 5

Great equipment always clean

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★ 5

Simplemente perfecto 👌 💕

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★ 5

Great staff. Great setup. Great vibe. Great continuous improvements.

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★ 3

Can you please do a better job at having paper towels in the machines and adjust them so they give you more than 4 inches of paper? This is a consistent problem here. If you fix this issue that has been occurring since the birth of the gym I will happily change to a 5 star review. Thank you. I've said something to the staff multiple times and nothing has changed so I figured I would write a review.

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★ 5

Elite

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★ 5

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★ 5

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★ 4

Great gym. Unfortunately I still haven't received my referral points yet.

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★ 5

Wide variety of equipment, clean not smelly. Very nice location, close to Southpoint mall.

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★ 5

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★ 5

Great staff. Jordan and NIck are helpful and friendly.

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★ 5

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★ 5

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★ 4

I really did love it, but I gave it 4 stars because it was my first time going there, and I've never been to any Golds gym period. The equipment was on point and as far as I could tell the staff also every one seemed OK

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★ 1

Customer service sucks here. Stood at counter and no one addressed me. It was like I am invisible. I will not be coming back to this gym.

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★ 5

Best gym in the triangle

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★ 5

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★ 5

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★ 5

I'm a new member and was looking for a gym with good equipment and great trainers to help me rehab a complicated ACL recovery. My experience has been great. I was initially intimidated to navigate my way through the equipment but have found everyone helpful and the equipment top notch.
Bella and Jordan are incredibly knowledgable trainers and have made me feel comfortable and encouraged.

Source: Google

★ 5

I recently joined Gold's and I am really loving it. The 24 hour access is super helpful as I am a student with a pretty variable schedule and it allows me to be able to workout as I please. So far I haven't experience a time where I haven't been able to get on a machine that I want to especially on leg days- there are a lot of machines/options. I also signed up for personal training with Bella and she is AMAZING! Definitely worth it :)

Source: Google

★ 1

I waited to come in during their two minutes of staffed hours to be told they don’t honor active and fit which they still advertise.

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★ 5

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★ 5

The gym is top tier and I love that all the equipment is new and up to date! I've only been a member for a short time and to be honest the only thing I am unhappy about is that they don't have a spin instructor. They told me that when I signed up, so I will not take that from them.

Source: Google

★ 5

Honestly I want to write a bad review, not because it is a bad place but so I can keep you guys out of my favorite gym lol. this place is great

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★ 4

This is a solid gym, you really can’t beat the equipment and the people are generally really friendly and willing to help if you need it.
The crowd after work is exactly what you would expect, super busy, and because there’s a ton of college students it stays pretty busy even later in the evening. Sometimes there are actual lines waiting for squat racks, and customers aren’t great about wiping down equipment or re-wracking weights. My biggest complaints though are that they frequently are out cleaning supplies to wipe down equipment, and the WiFi never works. I don’t really get service in here either so using any kind of workout app is a struggle, and forget pulling up a YouTube video if you need a quick form reminder. Not sure why they haven’t just changed service providers considering it’s worked literally twice while I’ve been a member. I’ve brought up both of these issues multiple times and they seem to fall on deaf ears.

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★ 5

Great gym, great deal for students

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★ 5

This gym is full of juice heads on steroids but everyone is friendly and are there to workout and not socialize. I would just like to know where they get the juice though. I really appreciate the posing room. Overall Im very happy there.

Edit: gonna have to downgrade this gym by one star. You guys got a great gym and vibe but ya’ll got to restock the bathroom with soap because there is none and my gym peeps are not able to wash their hands after they use the bathroom.

Edit: I see yall got that soap and paper towels restocked in the bathroom. Im pumping the rating back to 5 stars.

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★ 5

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★ 5

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★ 5

Glad I found this place. Clean, great equipment

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★ 5

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★ 1

A funkie gym which they spend an hour to clean the restroom 🥹

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★ 5

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★ 5

Super nice gym with a lot of great machines and amenities

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★ 3

I’ve been a member of the gym since the opening day. In the beginning it was amazing. Unfortunately as time has went on it has became EXTREMELY over crowded. As far as the equipment goes, it is all top notch and is probably the best in the area. My other issue is the cost. The price is a little outrageous especially considering how packed the gym is and the lacking of amenities. In my opinion, strength training and treadmills aren’t worth almost 50 bucks a month… but it is still better than PF.

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★ 4

Nice gym, definitely can get a good workout in!

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★ 5

Best gym in Raleigh/Durham area! Staff are always friendly and nice! If you have never been here, please go!! #themecca

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★ 1

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★ 5

**I'm willing to bet that Matt V. didn't get his way at some point and had his friends come upvote his exaggerated comment/essay in an attempt to "show 'em"--either that or he works for the competition.

Awesome gym, from the layout to the design of the plates; it's clear that whoever was in charge of planning knows gyms. When can we expect that Raleigh location to open?

PLEASE consider adding an actual squat rack--having to wait for the influencers' video shoots to get a power rack gets old.

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★ 1

Total scam operation. Random charges amounting to 150 dollars for up keep of a new gym. They make it impossible to cancel too. Total scam don't waste your time or money.

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★ 4

I've been a member of Gold's Gym for quite some time now, and overall, I've had a really positive experience. The equipment is top-notch, the classes are fantastic, and the atmosphere is motivating. The trainers are knowledgeable and always ready to assist, making my workouts effective and enjoyable.

However, I have noticed a minor concern that I'd like to address. While the majority of the gym is kept immaculately clean, I've encountered a bit of an issue with the cleaning staff. Some of the cleaning personnel tend to be a little overzealous when tidying up while members are working out. It's great to have a clean environment, but there have been instances where they seem to be placing a "cynical" sign in front of members as they exercise. This can be a bit distracting and slightly off-putting.

Keep up the good work, Gold's Gym!

Source: Google

★ 5

Awesome facility, neat equipments, clean bathrooms, attentive staff, great costumer service. Blake was very helpful and provided high quality costumer service.

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★ 5

One of the better gyms in the area, great selection of well maintained equipment

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★ 5

Great gym with a very wide range of equipment, a friendly/courteous staff and convenient hours (24/7).

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★ 5

This is the nicest gym of which I’ve been a member. They have a ton of great equipment, including more specialized machines for both bodybuilding and powerlifting than you would expect to find at your average commercial gym.

The community that works out at Gold’s Chapel Hill is both friendly and dedicated. I’m there most days of the week, and I see a large group of people who go very consistently and are clearly making great progress. Everyone I’ve talked to has been very nice. It is kept clean and well-air conditioned as well, which is a great plus. Also, the snacks at the front desk are very well curated. The staff are friendly and seem to always be at the gym—they’re working out if they aren’t at the desk, which might help explain why the equipment is always in great shape and why they always make great decisions on what machines to acquire.

Membership pricing is competitive—their student rate (which I have) is cheaper than the equivalent rate at the only real local competitor, O2 Fitness. They also have 24-hour keycard access, which sets them apart positively from other options in the area.

My only knock against this location is that they’re a bit limited by their square footage in terms of the spaces they can have in the gym. I think they’ve made the correct decision, which is to pack in as much actual lifting equipment as they can, sacrificing little-used areas like the dance/yoga studio to more power racks and leg machines. On the other hand, this means that their turf areas aren’t nearly as usable as they could be, so you’ll probably want to do your farmer walks somewhere else (or come when no one else is around, which might be a tall order). Maybe at some point they’ll manifest destiny more of the building, though that doesn’t seem imminently likely.

I’ve never used the personal training, though my friends who have gave positive feedback.

This is a franchise location, so you don’t have a national Gold’s membership, but you can still work out at any Gold’s location nationwide by filling out a card at check-in, so I’ve appreciated having good gym options when I’m out of town and in a city which still has a Gold’s. Sadly a lot of cities no longer have their Gold’s locations post-pandemic.

TL,DR: It’s a great gym.

Source: Google

★ 5

Recently signed on here at golds gym chapel hill, the experience has been easy and low stress. my trainer is Brayden his communication is top notch. Brayden’s willingness to work with me and my pre existing injury’s and how to work around them to achieve my goals, with out making them worse is a huge plus and something Iv been looking for!

Source: Google

★ 1

Extremely rude and unprofessional staff working the front desk.

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★ 1

Be prepared for the worst workouts of your life!

The owner PAYS money to create an uncomfortable, hazardous environment for their clients. They locked the thermostats to only have the heat active. On warmer winter days, it gets to 74-75 degrees with no air circulation. Temperature by itself isn't an innate problem, but in a closed space with no air circulation, people sweat more. This increases the humidity, which is the real problem. Maybe someone should tell the owner, but high humidity makes it more difficult to breath due to less oxygen in the air. Less oxygen to your muscles leads to increased rate of fatigue and chance of injury. They are purposely creating a safety hazard that I will be reporting to Golds corporate. Someone is going to significantly injure themselves or have a serious cardiac event with that level of heat, humidity, and lack of air circulation. If that occurs, 100% of the blame should be placed squarely on the owner.

They could save money and create a better workout environment, but they actively choose not to do so. That should tell everyone all you need to know about the value they place on the members. The front desk employees get daily complaints about the temperature and nothing changes.

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★ 4

Fantastic golds gym. I was impressed with the staff and the cleanliness of the gym. No accountability of the patrons though, people don’t clean up after themselves.

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★ 5

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★ 5

Great machines, kept clean, and good environment.

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★ 5

Easy sign up, friendly staff, and good equipment. Nice having a belt squat.

Thanks!

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★ 1

I was told about Golds gym at work and went there to know more and also see the equipment.
The blonde lady at the front desk this morning was acting in a non chalant way, it was like a first time customer is bugging her or maybe she hates her job. She didn’t even want to explain anything or take a tour properly and show me around. All she did was stood at the long hall way and was pointing out equipments far away. It just showed in her attitude that she hates to be there.
I wanted to sign up with my co workers but the hospitality wasn’t welcoming. We just had to leave.

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★ 1

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★ 5

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★ 5

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★ 5

lots of machines, not too busy

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★ 5

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★ 5

Great facility lots of machine variety, clean and staff is really welcoming. Great gym for all levels of experience

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★ 5

Hands down!!!! One of the best gyms in the triangle. Friendly staff nice clean equipment, awesome atmosphere and overall great place to get it in 💪🏾💯💯

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★ 5

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★ 5

Love the new lighting,i hope we can get the whole gym that way!!!!!
also get the wifi working!

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★ 4

Gold's gym chapel hill is a very clean, well maintained and well stocked gym. The equipment is good and the staff and management do their best to keep it updated frequently. I have had very positive interactions with the staff when I've had concerns.

Here are the cons keeping it from receiving a five star rating. The one thing which the management could change but do not is keeping the temperature so high. It's a gym, it really doesn't need to be heated, especially over seventy degrees year round. I know myself and others have made this known but I guess they really want to make it extremely hot in there for some reason. The part that is outside of their control is the gym is becoming so crowded it is basically impossible to workout without being there at a very weird hour. It's not their fault and they have tried to add more space and equipment, but this is one of the only true good gyms in the area and I don't see this problem changing. I don't intend to cancel my membership but the volume of people is really getting out of control.

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★ 4

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★ 4

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★ 4

Kelly at Gold's is great working with account concerns. Excellent equipment, looking forward to the expanded workout area and additional equipment.

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★ 1

Bought a weekly membership, they gave me a receipt and no barcode. And I can’t even go inside the gym without it and there is nobody working who would let me. Had to go back home.

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★ 4

the gym is great. we moved to far away unfortunately to keep our memberships or we would definitely still be there. 2 stars because working with kelly to cancel our membership has been awful. 👎🏻

Update:
I giving them 4 stars for fixing the error and refunding the difference. the gym is great just had a not great experience getting memberships terminated

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★ 1

I would give it zero stars if i could...i was told to come in to get a 1 day free pass to rry it out.. i guess your gym is not too concerned about getting anyone to join. I stood at the counter for almost 10 minutes without any sign of anyone...Golds Gym is NOT the same as it used to be....good luck on your gym succeeding.

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★ 5

Best gym in NC

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★ 5

The gyms fantastic! Lots of space, plenty of machines and free weights, definitely facilitates my needs, another huge benefit is my trainer Juan, a man of sheer will and determination, Pushes my threshold of strength, motivates, and overall he’s a great dude to work with, if I can recommend anyone, it would be definitely that dude

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★ 5

I've had a great experience training with JJ for the past few months at Gold's. JJ constantly pushes me to work harder, and makes sure I'm using proper form and technique. I've put on noticeable muscle mass and strength during this time. I highly recommend him as a trainer and believe anyone who works with him and follows his meal plans will see similar results.

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★ 5

Gold's Gym has top of the line equipment with multiple variations throughout the gym along with a great variety of cardio and strength and conditioning classes. I've recently begun working with a personal trainer. JJ has surpassed all of my expectations. He is personable and has a great foundation of knowledge when it comes to fitness/strength and conditioning. He is invested in his clients, willingly going the extra mile. He not only has created a meal plan and fitness plans designed specifically for me, he also provides pinpoint explanations as to the benefits and rewards of each. With his guidance, motivation and genuine excitement towards helping his clients, working with JJ has been one of my best decisions this year and I'm looking forward to working with him throughout 2023.

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★ 5

I love this gym, it provides me with all the equipment I need to transform my body. My trainer JJ Argueta is the best trainer. His meal plan and workout split has changed my life. When I first met JJ I had just been released from my doctor to get back into the gym after surgery. Between surgery and rehab I had gain 25 lbs. Since having JJ as my trainer I have lost 30 lbs. He has changed my life in just a few months. Thank you JJ and Gold's Gym Chapel Hill for being here.

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★ 5

The gym is clean, has a great atmosphere, and the staff is great. I started training with JJ 1-2 times a week about three months ago and he is wonderful. He always answers all of my questions, was super helpful as I was getting to learn the machines and even helped me figure out my workouts on the days we don’t meet. I would absolutely recommend Golds in Chapel Hill and working with JJ.

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★ 5

This is my first time at a golds gym and I love it so far. I came to this gym looking for top tier equipment and lot of variety of equipment. This gym fulfilled my expectations and more. Wasn’t planning on doing personal training but I did one session and fell in love with it. My trainer JJ he does a great job pushing me and helping me in and out of the gym. I highly recommend training and working out at this gym!

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★ 5

I recently joined Gold’s Gym because I have never committed to weight lifting before. The experience has been great, especially in my sessions with my trainer JJ! Gold’s is a great gym with great trainers like JJ than can elevate your training.

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★ 3

I’ve been going here about 9 months now. Staff is great, but equipment is okay. The cables are pretty awful (weight is not calibrated correctly and lots of resistance from them), and some random machines are not worth even trying.
The #1 problem I have with this gym is that it is HOT. The temperature that is. It stays 70+ (per the gauge on the wall) whether it’s summer or winter. The squat rack area is insanely hot because the heat pumps right over top of it. You can’t even stand under them. Working out in a hot gym SUCKS. I’ve heard several complaints over this and it’s never fixed. Breathing in cooler air while exercising is scientifically proven to be the best. Especially being $40 a month.

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★ 5

After starting a membership some weeks ago, I can say it's been worth every penny. Great equipment and people, being open 24 hours is a huge boon. Part of the fun has been my trainer, JJ, who has been incredibly helpful in training me to reach my goals. Over all, I'm very happy with my experience at Gold's.

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★ 5

I love this place! The gym has always been like my church. The staff are super friendly and always helpful. I am happy with the selection of equipment and in great working condition. Thanks to the staff, I have learned how to use different pieces of equipment helping me make solid gains. Thanks Golds!

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★ 5

I’ve been going to Gold's for a little over three months. I signed up to have a personal trainer and train twice a week. My trainer JJ is great, he goes above and beyond to ensure you are making progress. He put me on a custom meal plan and workout split for the days I don’t train with him. I’m paying for 30-minute sessions and he always goes over to ensure I have a good workout. It shows that he truly cares about his clients and his willingness to make sure they succeed in their goals. I’ve gained over 15 pounds in lean muscle since I started training with him. The gym itself is very clean and well-maintained. It offers plenty of machines and different workout equipment for your workouts. I highly recommend this gym for people that are serious about wanting to make a change in their life.

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★ 2

Eh- I can’t say that I’m too thrilled about the gym. Idk how long I will stay.
Pros- lots of equipment, it isn’t crowded during the hours that I choose to go, it appears clean
Cons- staff does not seem approachable, a couple of the paper towel dispensers have been empty weeks in a row and the bottles are broken.
Last but not least- make sure you bring a lock. I didn’t have a lock one day and someone stole my jacket out of my locker, which is pathetic.

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★ 5

Great gym, shout out to front desk Yasmine and Zach they’re the best 🔥

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★ 5

I’ve been going to golds gym since it opened and I’ve appreciated not only the equipment but its to ability to provide great front desk staff especially Yasmine! She’s a joy to be around and an amazing employee!

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★ 5

Great gym, Great equipment, and Great atmosphere.

I’ve never struggled to get a good lift in. Even when the gym is crowded and I have to alter my routine somewhat there is enough variety of equipment for me to go all out.

24 hour access saves my gym life with my busy career.

Grateful for this gym

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★ 5

Dope gym... wish it had the amenities of the larger Gold's Gyms but it has all you need for fitness.

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★ 2

Was a good gym. Overextended their membership now a workout that normally took 1 hour can easily be over two hours

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★ 4

Nice gym

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★ 5

Great gym. Nice staff. Great equipment. It is busy at peak hours, but I like that atmosphere.

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★ 5

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★ 4

The best equipment in the area. I love this gym, I only wish they had a better system for the 24-hour door access. I’ve been to the gym a few times early in the morning, and the door was not working. The call support center is not useful when the door is off-line because the Internet is out. It would be nice to have a number to call a real person that can come unlock the door. I also wish they provided towels. Otherwise this is a great gym, friendly staff and has everything you need.

Note: There was no issue with my key tag. I called the support number on the door, and the gentleman said that the door was "offline" probably due to the internet being out. Would have been nice to have a # to call someone to come unlock it, but there was nothing he could do remotely. I drive out of the way to workout here and definitely could have slept in.

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★ 1

Lots of hidden charges and fees.

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★ 5

Kelly is awesome

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★ 5

Gold’s looks small on the outside but when you walk in they certainly make the most of the space. The equipment is top notch and the gym is very clean. Alexis is a sweetheart. She helped us get a membership and answered all our questions, no matter how stupid they were. I’m glad there’s now a Gold’s Gym is the Triangle because it’s definitely the gym to beat.

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★ 5

Super clean and the staff is great. They have a good variety of machines, especially for legs. I also love that they have a posing room with angled mirrors. I would highly recommend this location.

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★ 5

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★ 5

I’m a previous member of Gold’s Gyms in other cities, and I like the setup in this recently established gym here in the Triangle. All the equipment I need and an upbeat staff and surroundings. In my past life I wasn’t brave enough to take any of the fitness classes, but this morning at 8:30 I ventured to try the Body Pump class. Great workout, and today’s instructor Leslie is a total pro. Attendance on Saturday morning Body Pump could stand to improve though - who wants to start a movement!…

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★ 1

Equipment is great! Clean gym! The cancelation policies & the training contracts are predatory. If you're struggling financially, they'll let you cancel - once you pay for an additional month plus a SEVERAL HUNDRED DOLLAR CANCELATION FEE.
I didn't realize the company was so slimey. Enjoy the gym, but DO NOT SIGN A CONTRACT. PERIOD.

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★ 5

Groovy babyy

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★ 1

They don't offer trial passes before almost FORCING one, to get a membership with them

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★ 5

Amazing experience

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★ 5

Any gym equipment you need they have it and more. Impressive!

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★ 4

They have damn good equipment, & friendly staff

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★ 1

Didn't want to give this gym a 1 star but the cancelation policy deserves. Littearly had my gym membership for a month during the process of getting me membership I asked how much it would be to cancel my membership just incase I don't Iike it. I was told I would have to pay an extra 2 months of bills to cancel which was fine. 3 weeks later I notice the gym was getting more packed and more packed. So I asked to cancel now their telling me I have to pay 104 for a 30 day notice as well as 2 months of my membership. Why lie and rip people off. 194 it's unreasonable to cancel a gym membership that's only been active for a month will be going to bbb

Update a month later u have fully canceled my membership some how golds gym is still billing me saying "it's still pending" how when I paid 194 dollars to cancel this gym is a joke.

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★ 5

I love Gold's. And the staff at this gym is amazing. They offer so many activities. You can reduce stress, increase your focus and have better sleep. Come and meet Elliott and his staff. This will be the best gift you can give yourself.

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★ 4

Great gym, but it’s getting pretty busy and only going to get busier.

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★ 5

This gym is fantastic. It is big and spacious, with some of the best equipment I've ever seen. Plenty of free weights, and lots of varieties of equipment for each of your lifts. Also, the 24-hour access is a huge plus.

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★ 5

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★ 4

New gym with lots of great equipment options! Clean environment and not too crazy packed as I have seen in other gyms. I would give this establishment a five if they enforced masking. Other than that I like it here.

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★ 3

The place has great new equipment, but it was packed and nobody including staff had masks on. Shame because otherwise it’s a good gym.

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★ 5

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★ 5

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★ 5

Man o man all the quality bodybuilding equipment you can need and a chill environment will absolutely come back.

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★ 5

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★ 5

Hands down, best gym in the Triangle! If you live in the Triangle make sure you check it out, you won’t regret it.

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★ 5

The cleanness gym and best beets

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★ 5

easily the best gym in the chapel hill area.

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★ 5

Love this gym has everything you need to achieve whatever goal you have

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★ 5

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