★ 5

I’ve been training with Charlie for only two months, and I’m already thrilled with the results. His professionalism, dedication, and ability to tailor each session to my needs have made a huge difference. Charlie is attentive, motivating, and truly knowledgeable about what he does. I’m really enjoying working with him and highly recommend his training to anyone looking for real progress and a great experience.

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★ 1

Do not join. They will bleed you dry. Absolutely the biggest money grab I’ve ever seen.

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★ 1

Jason Bishoff - I see you posted a review. Since you are the general manager of Golds, please note that I agree exactly with Christina Licata's 1-star review from a month ago, and not your self-serving 5-star review! My daughter sent you a cancellation request for her membership, which you all received and have proof of. You said you had to charge her $30 fee for her to cancel it, but she didn't get any notification of that at all, so then you charged us for another six months. She has been trying to get in touch with you for over two weeks now. UNETHICAL. DISPUTED WITH THE CREDIT CARD COMPANY, WHICH THEY HONORED BC A WRITTEN REQUEST WAS SENT IN. But the REAL ISSUE HERE IS YOUR TOTAL AND COMPLETE FAILURE TO RETURN HER OR MY PHONE CALL FOR WEEKS, EVEN AFTER SHE STOPPED IN. I hope that if you have young adult children one day and someone jerks them around, you remember you did it too! End result - credit issued anyway, but now you lost a customer for life.

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★ 5

Gold’s Gym Lake Norman is by far the best gym I’ve ever been a part of!
From the moment you walk in, the energy and positivity are contagious. The staff are always welcoming, the facility is spotless, and the equipment is top-of-the-line. You can tell the team here really cares about the members and takes pride in keeping everything running smoothly.

I love how motivating the environment is — whether you’re new to fitness or have been training for years, everyone feels supported and included. The members are friendly, the community is strong, and there’s always someone pushing you to be your best.

If you’re looking for a gym that truly feels like family and keeps you excited to show up every day, Gold’s Gym Lake Norman is the place!

Source: Google

★ 1

This morning, the scan was not working, which seems to be a common issue here. [ Why is it not getting repaired? ] About 25 customers, including myself, sat in the parking lot at 545a without gaining entry. It was a waste of time with most of our schedules.

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★ 1

Im glad that I only signed up here monthly for a temporary membership. The gym is not very clean, not sure it's actually cleaned at all. Management will actually harass you to text others or do their marketing for them. Very few stationary bikes, with only 1 that works.

Source: Google

★ 3

Edit 9/25:

Things have gone downhill a lot here. Why am I charged twice a year for updates if hardly any updates are ever made? And now that fee has risen nearly 39%? Without any option to object. I see some improvements, like the new flooring & some new machines, but I also see bathroom sinks that are always soaking wet & truly should be remodeled. The whole bathroom, just look at the quality. I also see no improvements to the women's locker room in all the 6/7 years I've been here, yet the men's have a TV? We spend more time in our locker room as some of us stretch in there to do so in a more private location. A TV (and fixed ceiling) would go a long way.

I see the gym trying to improve, so I hope to up my review soon. Smoothie bars are cool and all but how about making the gym more women friendly? I'd be happy to consult should someone reach out.

Edit 2/24:
Staff used to clean great here regularly but I think they must had let the cleaning crew go in COVID or restricted their hours after because it's seriously nasty if you look close at any machine, though the facility is clean otherwise!

I came in today as the staffed hours ended & the bathroom is out of TP! Like, is there no pride in establishments anymore? (Managers I'm looking at you, not your employees who aren't trained differently.)

If there were any other big gyms in LKN, I'd be gone 🙄 Stuck here, guess I'll have to deal with dust (which I'm allergic to) & all the nonsense. (Seriously, this is on the people who attend more, but if there is a need for multiple signs reminding you to WEAR CLOTHES then YIKES!!!)

I miss the Gold's Gym it was when I signed up in 2019.

Old Review:
I haven't had a gym I can thrive in for years now. Thank you Gold's and a big thank you to the staff!!! For the Lake Norman area, it's easily one of the biggest gyms around.

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★ 2

If you love the whistle of a vacuum during your work out this is the place for you.

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★ 1

You need to be very careful when signing up for a membership with this gym. If you have a young adult joining, please talk with them about the contracts they use and how much they will continue to deduct from your account even after it is canceled. I'm sure this gym is fine, but their business practices are not.

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★ 5

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★ 5

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★ 3

Gym is too hot and humid during the hotter months. Bathrooms are dirty

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★ 1

I really enjoy the gym membership when I’m actually able to access the gym. However, there are ongoing issues with the automated door not opening in the mornings, even when my pass scans correctly. This has made it difficult to rely on the gym during early hours. If the access system isn’t fixed, it’s misleading to advertise the gym as 24 hours especially for $25 every two weeks… I hope the owner can prioritize resolving this issue.

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★ 2

I have been going to this gym for 8 years, and I have steadily watched it go downhill, while the price continues to rise. Hardly any equipment or facility upgrades while I have been there, but my monthly rate has quadrupled. Locker room facilities are gross at best. If you like working out alongside annoying high schoolers in pajama pants, then this is the place for you.

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★ 1

Aggressive contracts that are outsourced to a third party to avoid negotiation of every letting you of contract. Excessive fees leaky gym no equipment upgrades despite additional yearly fees.

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★ 1

Had good experience while at the gym. However, after paying cancelation fee. I have been getting charged every month. I have brought it up with management at least 5 times and they are not doing anything about it. Poor management and terrible customer service. Management even had an attitude with me for his bad service and still hasnt resolved the issue.

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★ 1

I have been going to this gym for years. I loved that they had free child care. Then we started having to pay. Now they have cut the childcare hours! I used to be able to go to a lot of the classes but I guess not anymore. I’ll be looking for a new gym! What a disgrace. Must have ran out of money with the new renovations!

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★ 4

I really enjoy this gym. The spinning classes are amazing, shout out to Greg, Nancy, and Brenda! The sauna is a great addition. The gym is very clean - the only time you see dirty machines is when someone doesn't wipe them down after use. I think the informational classes/seminars they offer can be really beneficial, but they need a bit more structure - especially when it comes to over-input from some of the audience. I love that they provide those, though. Great location and amenities offered for the price. I've been going there for 2 years, and I don't plan on leaving unless I move away. I did have to pause my membership for a few months while I was out of state - you have to do it through the app one month prior. The app didn't accept my request, but I just went to the Huntersville gym when the Lake Norman gym couldn't help me, and they got it squared away easily!

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★ 1

Hands down the worst gym I've ever been to when you consider the exorbitant price. Small, bad layout, lacking machines and variety, anti bodybuilding policies. Disgusting filthy locker room, bathroom and showers. I'd rather shower in a prison.

Topping it off, canceling and modifying your membership in anyway is handled by a third party who are foreigners. The membership like a legal contract. Compare this to Powerhouse Gym who charges a one time fee and has 5x the amount of equipment and variety in less than half the space.

Absolutey regret wasting time and money on this place. I'd go to a Planet Fitness or prison courtyard before I stepped foot back in here.

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★ 5

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★ 5

I love my Golds gym trainer!! If you need a new body the guy is Deven Castoria .he is in a lot of the ads and he will watch every move you make to make sure you get the most out of each rep safely. Expect results.....my gf loves what he did for me in 6 months and he is very focused. He will even structure a diet to fit your needs and meet your goals.!!!

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★ 1

Horrible gym and ownership. If you’re looking for a good spot to join in the Lake Norman area, I highly recommend looking elsewhere. Elite Fitness in Huntersville and Crush it Coliseum in Mooresville are great options!

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★ 5

Best gym!

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★ 2

Why is it so hot in this gym all of the sudden since last year?? I have a thermostat on my phone that tells me it’s between 73-77 degrees in here sometimes.. like why?? I asked the manager a few times, and he literally just laughed it off and shrugged. His attitude was like , “ it’s fine to me-must be justyou.” But I literally see people getting beet red all over after short runs and shirts completely drenched in sweat..so weird. Overall ok gym, clean and does the job. Machines work well.

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★ 2

Gym is about 5-10 degrees too warm depending on the number of people working out

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★ 1

This place is an absolute SCAM! I ended my contract with them over two months ago and they STILL keep charging me even after following all the steps to end the membership!! The personal training offered is also a complete SCAM!! The trainers never have time for you, they cancel on you last minute and yet constantly charge you almost $500 a month even though it's their fault that you can't use the time slots! Zero refunds or even common curiosity!!

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★ 1

New ownership is detestable. Will intentionally mislead you regarding the contract & cancellation. Also blatantly lied to my face about waiving the enhancement fee when I originally signed. You have to jump through hoops to get anything refunded, if you even can. I’ve been trying for about a month and management never follows through on their word.

The gym itself is good.

I’ve been a member for like 4 years and used to love golds but now, this gym represents everything wrong with commercial gyms. Trust me they don’t deserve your business👎

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★ 5

I've been a member of this gym for about 7yrs. It's a GOLDs gym so you know what to expect, no complaints. My comment is related to the men's locker room. Whoever is cleaning is doing a 10 out of 10 job. Keep up the great work!

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★ 3

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★ 5

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★ 5

I have always loved this gym since the first time I trained there a couple years ago. However, it has improved even more since new ownership. I like what they have done with the place. The environment is motivating and enjoyable. The staff are all super outgoing and friendly. They do a great job of making you feel welcome!

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★ 4

My favorite gym at the lake. Equipment and staff are great. Facilities are kept clean.

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★ 5

I would recommend going at night because its not as busy but great gym.

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★ 1

This particular branch of Golds Gym, under the helm of a purported general manager, showcases a profound lack of competence and respect, undermining the very essence of the franchise.

While a few standout staff members like Abbey shed a glimmer of hope, a disturbing cloud looms over the establishment in the form of an individual responsible for the children's area Theresa Dennehy. Her apparent mental instability raises dire concerns, rendering it hazardous to entrust children under her care.

My interaction with this gym was nothing short of a calamity. As a former military veteran seeking to rebuild my life, the two-week pass availed me a temporary sanctuary. However, my attempt to utilize basic facilities for personal upkeep culminated in an ordeal that could only be described as a gross miscarriage of justice.

Being summarily expelled from the premises, with disproportionate police involvement and an unwarranted year-long ban, all for the simple act of occupying a chair in the men's locker room, epitomizes an egregious mishandling of a mundane situation.

In essence, the treatment I endured wasn't merely disrespectful—it was an assault on fundamental human dignity. As someone endeavoring to reintegrate into civilian life post-service, the lack of empathy or understanding was not just disappointing but a display of the gross inadequacy and callousness exhibited by the general manager. This incident, indicative of the establishment's evident lack of professionalism and decorum, should serve as a cautionary tale to prospective patrons.

The Golds Gym branch in question presents an unsettling portrait of incompetence and a severe lack of respect, exacerbated by the deplorable conduct of its supposed leader, the general manager.

While a small glimmer of hope is found in a few exceptional staff members like Abbey, a distressing cloud looms over the establishment in the form of Theresa Dennehy responsible for the children's area. Her apparent mental instability and potential danger to children underline a grave concern, casting a shadow on the safety of patrons’ young ones.

My experience within the walls of this gym transcended disappointment, plunging into the realm of sheer calamity. As a military veteran seeking to rebuild a shattered life, the hope was that this gym would offer respite. However, the brief respite was swiftly overshadowed by an ordeal that metamorphosed into a gross violation of respect and human dignity.

The humiliation I endured, being summarily ejected from the premises, stands as a testament to the gross mishandling of a situation. The intrusive involvement of law enforcement and an unjustifiable year-long ban, all stemming from the mere act of occupying a chair in the men's locker room for a mere 10 minutes before preparing for work, is a grotesque display of overreach and incompetence on the part of the management.

The pain and embarrassment incurred were profound. To be subjected to the irrational and disproportionate involvement of police over such a triviality was not just an affront to my dignity but a stark indication of the establishment's lack of compassion and common sense.

The humiliation of being publicly embarrassed by the staff's actions in an environment where one should feel safe and respected is an experience that lingers deeply. The total lack of understanding, empathy, or even basic communication in handling a member, who was merely utilizing the facilities in good faith, was not just disheartening but a severe blow to the principles of respect and decency.

This incident was not just an individual mishap but an indictment of the establishment's blatant disregard for the human element in their pursuit of superficial rules. The lasting impact of the disgraceful treatment endured within the walls of this gym serves as a stark warning to any potential patrons considering patronizing such an establishment.

Source: Google

★ 1

The equipment is ok but the cleanliness is the worst I’ve seen compared to any other gym in the area. The bathrooms constantly smell like sewage and something is always broken. The water fountains constantly need to be fixed, the cleaning stations are constantly empty and the bathrooms are always a disaster. Come on guys, do better it’s not that hard to care more.

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★ 1

Don't join staff is very unprofessional. Worst gym I've ever been to

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★ 5

amazing expirience. 24/7 is exactly what I need.

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★ 5

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★ 1

I do not recommend this gym to anybody besides the equipment being old and out of service. I canceled my membership with this gym a year ago they continue to charge me, and when I finally find out, I change my bank information and all of that they refuse to reimburse me for the whole year, and on top of that they have the nerve to tell me that I had a past due balance, and for that reason, I cannot cancel my account, so I do not recommend this gym to nobody and if you do just make sure you double check and pay attention to your bank account because they will continue take they payment like if you never cancel you membership

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★ 5

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★ 5

Good environment and great staff!!

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★ 4

Good equipment, open 24/7, and has a sauna.

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★ 5

Great first time experience. Not just gym equipment being in good condition but everyone there including fellow gym-goer’s are super helpful.

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★ 5

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★ 5

Been going for a month and the staff are professional, skilled and friendly! Switched from CrossFit to bodybuilding and they have EVERYTHING I need!!

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★ 5

Love the facility, love the atmosphere and the staff are all friendly and very helpful. So glad I chose this gym to come to.

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★ 5

super good machines crazy pump broh!

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★ 5

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★ 5

Clean organized and accommodating staff.

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★ 5

Polite staff, plenty of room/space, ….and I really like that sauna…!

Jeff

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★ 5

Friendly and informative staff with a ton of great equipment. Abbey was a great help. Highly recommend

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★ 5

Clean gym with lots of variety in equipment and very polite and helpful staff

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★ 5

Very clean nice equipment

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★ 5

Reasonable monthly fee, very clean and organized. Best golds gym in the area.

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★ 5

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★ 5

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★ 5

Clean and well maintained

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★ 1

Horrible. While some people might enjoy that kind of style of a gym, it was laughable. Oh and good luck try cancelling your membership. While I was told my membership was cancelled (after paying an extra $50 to cancel) I am on month number 3 on still being charged. Horribly run business

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★ 5

This golds is one of the nicer ones I’ve ever been to, it’s usually hit or miss with a golds franchise nowadays but this one is on the higher end. There are lots of machines that I hadn’t even seen before here that are really unique and the dumbbells are also really well done. There’s also a boxing area in the back that I didn’t know was there until recently

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★ 5

Good

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing staff, complimentary tampons … big W, nice sauna , great layout, great equipment, abundance of classes, super clean and overall great gym ! As a long time member since the new staff came in… it’s been night and day with how amazing it is! Especially Kasey, great worker and keeps the whole entire place together. Shout out to him .. he da man!!!

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★ 1

Their unprofessional staff wanting to fight me because I had safety concerns about how the gym was laid out. The equipment is too close to eachother
Very unprofessional

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★ 1

If there is a Kristen painter or Sides that works out here I would stay very far away she wrecks people's lives

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★ 5

The best gym I’ve been to!
Clean and updated machines, this place is awesome.

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★ 5

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★ 5

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★ 5

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★ 5

Staff very knowledgeable & helpful when needed. Workout equipment is new & workout areas large enough where you don't feel crowded. Facility and locker rooms are clean.

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★ 5

Just updated my review again. Back to 5 stars. The new owners have brought in a lot of new equipment and they are keeping the place cleans. Originally, I gave Golds 5 stars, but the equipment has not been maintained and in serious need of repairs. They get 3 stars because the staff that works there is great.

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★ 5

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★ 5

Has all the equipment you need and has a great community

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★ 1

The cleaning crew which are men, come into the women's bathroom and locker room area while women are changing clothes smh. Ridiculous.

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★ 5

Great Gym. Love the Sauna. Mornings are the best.
#letspaint87

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★ 5

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★ 5

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★ 5

Great staff. Under new ownership. They’re doing amazing stuff here.

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★ 5

Best gym in NC!! You guys won’t regret coming in! Gabby will definitely hook you guys up! She’s the best!!

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★ 5

Not sure why the reviews are so bad. I’ve only had great experiences here. Getting a membership was super easy, hassle free, and the staff (especially Gaby) is very friendly and professional. Most of all, the other members are courteous and respectful. They’re remodeling (?) so it’s a bit hectic but the staff do a good job of keeping things clean.

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★ 5

I drive 22 minutes just to come to this gym specifically. Great staff and equipment.

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★ 5

It’s a great atmosphere to push your limits.

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★ 5

New Sauna, locker rooms renovated , and new equipment.

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★ 5

Great gym

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★ 5

Great facility, extreamly friendly staff and am able to hit the boxing room freely without feeling like my own routine is intruding on anyone!

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★ 4

Been there only a couple of weeks, but Kasey helped me through my enrollment. Very patient, respectful and ready to answer my questions. Showed me around. The other people at the front desk, have been very helpful. Great gym and excellent programs for seniors,

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★ 5

I'm a new member of this Gold's Gym Cornelius, but not new to the company. Bri is my trainer, she is very careful to explain and demonstrate the proper use of the equipment. This is my first time working with a female and so far I've enjoyed my sessions. I am happy with the overall appearance and quality of the gym itself.

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★ 5

Signed up the other day had a very pleasant experience, the gym is perfect for what I need and the staff was friendly.

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★ 5

Great gym! The trainers, coaches, and staff are super encouraging in a very genuine way. They're ready to help without judgement. I haven't been to a gym in over 3 years and I'm definitely on a beginner's level but I feel like the atmosphere they exude is positive and accepting.

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★ 5

Staff is great and helpful, they made the joining process very easy for me. The gym is very clean with plenty machines and classes for members.

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★ 5

one of the best gyms i have had the pleasure of attending! new owners are amazing and truly care about the property! they are currently remodeling and bringing the gym into the modern era! 5/5 would recommend to everyone! if you join tell them JORGE sent you! trust me

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★ 5

Amazing motivating and helpful staff! Super thankful for Alexandria answering all my questions and getting me in the gym smoothly.

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★ 5

Love Golds Gym in Cornelius! Keeps The Tyler Goldsmith Real Estate Team mentally strong and pursue challenges we are afraid of! Brought to you by The best real estate team in Charlotte NC

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★ 5

I just joined Gold's Gym Lake Norman about 2 weeks ago. I joined for the classes, the variety and convenience are a must for me. I attended several classes already and so far they have all been fantastic, and the instructors, absolutely amazing!

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★ 1

Predatory business! Needed to cancel membership due to financial distress. Called and told thier membership department that I couldn't get there and I was told that my financial distress didn't Qualify which is not their call. I got locked out the minute I stopped paying. Now I have a lawyer after me for thousands of dollars. Thanks Golds Gym for understanding financial hardships! Weren't you just starting bankruptcy process before being bailed out by a billionaire? Now you want me to pay for a gym I didn't even have access to. GOOD LUCK

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★ 1

They lock you into a 3 year membership that can not be canceled unless you pay 50% of how many ever months you have left. I have close to 2 years left so it would be $360 to cancel. They take you to collections if you don't pay.

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★ 1

Been a member for several years, had a month to month contract then new ownership took over and had us sign a long term contract. They misled us about the cost to cancel if we ever needed to in the future. Tried to work it out with current owners but they were unwilling. Filed a complaint with the BBB and they did not respond.

Gym is nice but be sure you are okay with a long term contract with very little to no way to get out of it should your situation require it

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★ 1

Absolutely disgusting! The toilets have been locked by the general manager because he "didn't want to clean them anymore" and now that there are no toilets to use during business hours, desperate people have resorted to using the shower stalls as their place to vacate their bowels. When I spoke with the GM to cancel the membership due unhygienic conditions he stated "if you can't use the bathroom at home before your workout, it's not my problem". Utterly appalled at the unprofessionalism, lack of customer service and the blatant disregard for personal health and wellbeing.

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★ 1

DO NOT RECOMMEND. I would not refer anyone to Gold’s Gym. I recently had some life changes that made me decide to cancel my membership, only to be told that I’m locked in until 2025. No one told me when I signed up that it would be a 3 year contract. It is misleading and deceitful. You are rushed through the sign-up process, and nothing in the contract is explained. I was even told that I could cancel my membership at any time without penalty. I’m being told that I either have to live 25 miles away from a location, I have to get a disability form completed by a doctor (which they denied), or I have to pay an outrageous fee that would cover the entirety of the payments for the 3 year contract. Absolutely absurd. I will never be a customer at Gold’s Gym again, and I will tell everyone to avoid it at all costs.

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★ 5

NEW manager JUSTIN is amazing! Works very hard and keeps the place clean! Very welcoming environment

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★ 5

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★ 1

Utterly horrendous. Gym equipment is in constant state of disrepair despite the upkeep fees, with multiple pieces of equipment being out of commission for weeks or months at a time (with the lat pulldowns and seated cable row machines being the most common culprit, one of which is currently down as of today). Management is terrible, in two years I've seen every single staff position quit or get fired at least twice. They try to get you to sign your contract via the front register where you only see a digital signature prompt rather than the contract itself, with the person at the desk conveniently leaving out the fact that items are set to auto-renew without notice (specifically the personal trainer sessions). Upon trying to cancel in person in writing, I was told that I had to call customer service, who told me to do so in person. Will be changing gyms as soon as possible.

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★ 5

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★ 1

I have been a member of Golds ever since I was about 20 years old. I am now 29. This is the WORST ran Golds I have been a member of. Below are the conditions of some of the locker room furniture. They are an example of the overall condition and level of care that is being provided to us as guest. Unprofessional to say the least.
To say I am disappointed as a customer and member would be the majorly understated.
I love Gold’s but this gym has a lot to work on to in order to maintain a consistent level of high quality.

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★ 2

Horrible professionalism Definitely Will never be back here again I am NYSC SPORTS CLUB I TRAINED CARDIO AND DANCE!!!! The worst Gym I ever experienced not Good for Health was attacked and agrue down by OLDER black Male janitor because I asked him to leave the womens locker room and he said his boss said It Was Fine he always Does that! Absolutely Not Okay! Would Never Recommend for people that could truly benefit and Use Need the Gym! A lot going on mother bedridden from Covid 31 alone 7yr old daughter gym is my life and that ruin my day tryna protect myself against and older black man in the woman’s locker Room!!!!

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★ 2

The showers area is not well-maintained with poor water pressure. The outlets above the sinks are covered with a clear tape to prevent usage.

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★ 1

Don't ever join a Gold's Gym. I've been trying to cancel my membership for over 3 months. I haven't been there in since Mar 2020. My original contract expired 2/4/2022. After calling the Gold's LKN location in Jan 2022, to tell them I would not be renewing, they informed me that Peak Payments handles all payments and I would need to contact them. After 3 months of going back and forth with Peak Payments, it was determined that because my account was frozen during COVID, my contract was automatically extended for 3 months, to ensure Gold's could collect on the 3 month's they gave credit for during COVID. I never authorized an extension of contract. Peak Payments is completely unorganized with multiple reps sending emails and calls, all to tell me I still owed money for a contract that expired 2/4/2022. I'm exhausted of Peak and the lack of ownership of Gold's part to resolve the issue. A similar situation happened at the Pittsburgh Gold's location ~5 years ago, prior to Peak being involved. It seems to be a scam that's thoughtfully executed throughout multiple locations and it's mentally exhausting to deal with on a day to day basis. I'd advise to never join this gym!

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★ 5

Great atmosphere and equipment

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★ 3

Great equipment variety with a modern feel when you walk in. Love all the Life Fitness and Hammer Strength and the green turf area is awesome. Facility and some equipment is showing signs of wear but a great place to workout overall.

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★ 5

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★ 5

Great establishment, I’m always able to stay focused and get work done. Very sanitary and the staff are very respectful, kind, and welcoming. 10/10 would highly recommend!!

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★ 5

One of the best golds gyms I have been to. Very clean lots of amenities. Lots of equipment. 10 out of 10 would recommend.

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★ 3

Cool and friendly staff, but the facilities definitely need some attention, the sauna the mens locker-room is janky, some of the equipment isn’t in the best condition, and the boxing gloves provided in the boxing gym are all old and torn. But overall satisfactory experience, the weights and facilities get the job done.

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★ 1

they take your money, it is not possible to refuse. service is complete rubbish

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★ 1

They cheat, they planned to train for a month, and been withdrawing money for 4 months. I will sue them. If there is someone who has sued them or plans, please write to me.

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★ 1

I remember attending the Mooresville location. Unfortunately, the owner of this establishment is as horrible as they come. They'll con users into a 3-year contract and threaten to report their account. They have to lock users in because their gym is complete trash and considering the Mooresville location, I doubt this one is any better. The owner is just living off the Gold's gym name.

With Anytime Fitness, Jet fitness, and even Planet Fitness, you'll find much better options, at less the price.

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★ 1

After multiple attempts to call the gym and cancel my membership I finally went in person and had the membership canceled. That was 6 months ago and they are still drafting fees from my bank account.

To make things worse I called the number for the general manager the owner gave me in their response to this review. The GM told me the membership could not be canceled at the gym and that I would have to reach out to the billing company. The billing company told me the membership could be canceled by email but it would take 30 days. It would be nice if even the owner or the GM knew his company's own cancelation policy.

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★ 1

These people are thieves... we got 1 month membership and it’s been 11 months that they are charging us , we called them and the 3th company 200 times and about 100 emails, so we are going to sue them , if you have the same problem please contact me !!!

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★ 5

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★ 5

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★ 5

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★ 1

The payment company and this gym will rob you of your money. I cancelled with them, then they renewed me without my permission while never mentioning to me they needed something in writing. That's correct, you need to cancel in writing for a gym membership. You don't need to do this for utilities. The staff isn't helpful or knowledgeable of this process nor were they ever any good when I did go to this gym. If they are still selling smoothies beware! I've seen dogs behind and on the counter multiple times in the evenings with no one around. The gym isn't clean and "Doc" hates any friendly suggestions made to him. This gym is by far the worse business in the area and should be closed. Stay away.

Source: Google

★ 3

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★ 2

Will bait and switch you on signup. Tell you on the phone the price is x and when you get there it is Y. They will tell you you get $50 off, but then the $50 is given to you as overpriced powders/supplements. The sneak a auto-renew clause in the contract. Then when you go to cancel they tell you that it must be in writing and 30 days notice, so you will have to pay them again.

Source: Google

★ 5

Definitely enjoy working out at this Gold’s Gym, With me being a strength and conditioning coach and sports performance I’m very picky about gym settings, but this Gym gives you that motivation to go hard💪🏽

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★ 5

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★ 2

The gym and the staff are great but who they use as a payment processor is terrible. They use peak payment, and it's the absolute worst. I moved to Idaho 7 months ago, and they still haven't let me cancel. I provided all the proper paperwork, but they ignore your emails. I’ve emailed them over 100 times this past seven months, and they’ve only emailed me back twice. Now they want to charge me a $50 cancellation fee even though I fulfilled my original two-year contract. I’ve been trying to tell them that for the past three weeks... but again, they ignore you until your contract automatically renews. Cancellations should be a lot simpler. Again, the gym and staff are great, but it’s easier to get out of a military contract than getting out of this one.

Source: Google

★ 1

Been there 5 times every time I went someone was fist fighting all over a machines feel like am in Charlotte all over again cars break ins once aweek staff lazy

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★ 1

DO NOT RECOMMEND! Horrible customer service, they literally make you jump through hoops to cancel EVEN WHEN YOU'VE MOVED OUT OF STATE?!?!?!

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★ 1

They stole me 200$ and never fix it

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Always super clean, with working equipment. I stick to myself but clientele always seems to be friendly.

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★ 1

They lost my cancellation request and continued to charge me. On top of making the cancellation process as difficult as possible, they lost my cancellation request, continued to charge me, and then management insinuated that I was lying about sending the cancellation request because it was lost in the multitudes of emails they send members in an effort to confuse them when trying to cancel. They are a bit of a scam with their memberships.

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★ 1

Worst gym and the staff is rude, you can never reach Dock the GM. Hidden fee memberships here. BE AWARE OF THE EXTRA CHARGES.

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★ 1

The billing company, lack of protocol and policy literally drove me away. I terminated my membership and do not recommend.

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★ 5

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★ 1

This gym is overcrowded and poorly maintained. It is not worth the price you pay every month. I went to cancel, my membership after COVID and kept getting referred to different people. The manager is rude and unwilling to work with people and understand reason. They claim to have sent out emails with the gym reopened but I never received one. I am still waiting to cancel my membership and have spoken with the manager several times. At this point I am being ignored. I would suggest going to the Y down the street because this place is going to rob you.

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★ 3

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★ 5

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★ 5

In the middle of this world crisis, I am thankful for Golds Gym/Lake Norman. Thank you for being open and understanding. Thank you for the willingness and dedication in maintaining the gym open for us! ❤ I signed up to this gym 3 months ago and have really enjoyed it! This is my escape place and I really need the gym to keep my sanity. 🙂 Your members really appreciate all the staff for all your hard work and dedication!!!✔💪🏾

Source: Google

★ 1

The worst staff ever. They don't even know the rules of that gym. I came there with newborn baby and ask can i cancel membership if i sign up agreement. He said yes. (I asked, i least 5 times). I don't know how many of you read agreement, i was with baby, plus English is not my first language... and i trusted him, but now they don't care. YOU CANNOT CANCEL IF YOU HAVE AGREEMENT. so, don't listen. I believe in karma and balance in the Universe and hope this gym will be closed out one day or loose more then me.

Source: Google

★ 5

Very clean gym, great equipment and environment. Been a member for a year and really like it.

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★ 5

It's really nice, the staff is always nice and it was just remodelled about a year ago plus it's nice and clean, the cleaning crew seam to take pride, no body wants to be in a dirty gym!!!

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★ 5

Great gym, cleaning service is great and gym always looks good !

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★ 5

I love this gym. I have been coming to this gym for months and I have noticed that it has been cleaner. I want to say thank you to whomever is keeping up with the cleaning. As a woman it is refreshing to step into the female bathroom and not see trash all over. I appreciate the hard work of the staff. The employee's there are also wonderful and does not bother you. They let you just workout without hassle. Thank you cleaning crew for what your doing and staff

Source: Google

★ 5

I love this gym. For bodybuilding they have a very good selection of equipment. Can't speak to the trainers or management, though I was a member for years and never had a problem. I don't live nearby anymore, but whenever I get a week day off I try to go and get a day pass.

Source: Google

★ 1

I'd like to start out saying its a nice gym with a variety of equipment.

Now that said, the upper management is not so great. Working for EY as a consultant, I travel into Lake Norman every week, so I signed up for a year agreement with Gold's LN. After the year has passed, I wanted to cancel, but I was informed that I still had a year on my agreement. After an exchange of words with their staff and GM, I can tell they were very much undertrained and not trusted by their upper management since they kept telling me they can't do anything in their computers because corporate doesn't allow them to change anything in the system.

So, I finally got to speak with the VP, Mike Rattenni. He was definitely NO help and just more of a glorified GM. I've been consulting business for over 20 years for EY and I know a narcissist when I see one. Thinking he was more in-charge than he really was. Much so he was lying to himself. Type of guy that always talks about, me, me, me.

I called a few of the other Gold's in the area that they own, and finally got Sharon Masons number. After talking to her, I gathered she is the mother of the owner. Again, she had no clue what she was doing or they are just really good at playing dumb to send people in circles to get a question and stall time.

Anyways, I had the payments on my AMEX and disputed all charges, so it worked out in the end.

Like I said, good gym with variety of equipment, but ding bat of people.

Source: Google

★ 5

I've been training at this gym for close to two years now - and when I first joined it was a bit out dated, but after the remodeling this place has almost turned into a world class lifting gym in my opinion. Great staff, super clean, they repair the equipment quickly. 10/10 recommend this gym some may complain because of the cost but you get what you pay for, and what you get is a well kept and maintained gym in a great location.

Source: Google

★ 5

I joined Gold's Gym with expectations of trying a number of different classes. So far, the quality of each class has impressed me. Instructors, Mike, Erin & Jeana have been top-notch leaders. Their knowledge, motivation and high energy keep me coming back. Thank you!!

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★ 5

The best gym in the region by far; especially now after the remodel. Ethan Foster, Boxing/MMA Trainer, is an exceptional Coach. The entire staff are friendly, helpful and courteous!

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★ 4

Everyone at Gold's is so nice! They all look intimidating but are all very approachable and make my husband and I feel welcome each time either of us goes to the gym. My personal evaluation with Zach was informative and positive. He answered all my questions and helped me set a healthy goal for myself and showed me a circuit that would be the most useful for me. Overall its a great place and the facilities are amazing.

Source: Google

★ 5

Personal Trainer – Ryan Daining at Gold’s Gym Lake Norman is outstanding!!! I cannot say enough good things about Ryan Daining. His depth and breath of knowledge in fitness and nutrition, his pleasant personality and his sincere commitment to help me meet my fitness goals are only some of what makes him the best trainer I’ve ever worked with. He has helped me to overcome a knee injury that doctors said may likely never be strong enough to strength train again. As a female over 50 – this was very concerning. With Ryan’s training program and his supoort, not only can I do the basic things in life without pain, I can also run again! It is life changing! Ryan and the staff are what keep me returning to Gold’s year after year.

Source: Google

★ 5

Best Gold’s Gym I have ever been, super clean, lots of free weight and all sort of machines

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★ 5

After awaiting the new renovations for what seemed like forever, the changes have finally come! I couldn’t be more excited about the new look and feel of the gym! The energy over all is so much more inviting and pleasant. Between Matt, Ryan, Johnny, Zack, Hannah, and Tristan, the staff couldn’t be anymore amazing! Their knowledge and expertise has been so incredibly helpful, I couldn’t be more pleased with my gym! Way to go guys!

Source: Google

★ 5

I am so thankful to have the opportunity to give feedback on, by far, the best trainer I've ever hired. Ryan trains every member of my family. His passion and his knowledge in the sport of powerlifting encouraged both my sons to join powerlifting competitions. They are setting goals for themselves and achieving those goals under Ryan's watchful eye. Ryan is always available to my family and goes well beyond basic technique building. The encouragement and the professionalism he gives to my sons is nothing short of absolutely wonderful.

My daughter who trains with Ryan two days a week is interested in just strength training. Ryan's approach with her is so gentle and so encouraging, that this is really the only sport she's willing to participate in. So
I'm thrilled he has made it possible that fitness is part of her life.

I too train with Ryan. My fitness goals are weight loss and degenerative disease prevention. I train with Ryan three days a week and I do cardio on my own. I can't believe how strong I actually have become. Never thought I would be squatting, but I am. Surprisingly I'm actually more comfortable weighing myself in front of Ryan then by myself. That is what kind of trainer Ryan is. He's 100% supportive of his clients needs. We are also grateful to have him in our lives we absolutely love him and value him as our family's trainer.

A word on Zack, I am not sure what his exact title is but I believe he is a regional manager. He too participates with Ryan and watches my sons progress constantly. Again, the support, service and just overall care they have shown my family is just amazing.
In a school paper, my youngest son actually identified Ryan and Zack as the two greatest role models in his life. That indeed speaks directly to the true impact they have had.

If you're looking for a trainer that cares about your fitness goals, will help you build confidence over your insecurities and develop personal expectations that you never thought you could achieve. Look no further....Ryan needs to be your trainer!

Source: Google

★ 5

I'm a PT client and have been working with Ryan Daining for about 9 months. He is absolutely fantastic - extremely knowledgable and very tuned in to exactly how each workout should go. He knows which exercises to put together, stays very engaged and interactive, and seems to automatically know when to push harder and when to dial it back. I have a great time and always look forward to my sessions. 5-star trainer without a doubt - you won't go wrong with Ryan.

Source: Google

★ 5

The removations are AMAZING! Makes me feel like I just joined a brand new gym, bravo to the Gold's Gym team for updating this place to be worthy of the Gold's name!

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★ 5

If you’re looking for a good trainer that knows what he is doing ask for Ryan! He is great! I have had trainers before but Ryan managed to take it to a whole new level! His knowledge is outstanding! If you want to train witj someone who knows how far to push, how much weight to use and what exercises to do then Ryan is the guy for you! I have never seen such drastic results as I did after a year of working out with Ryan! My husband and I strongly recommend!!!!!

Source: Google

★ 5

After receiving calls from a collection agency for our son that is away at college, I phoned the location directly. The acquisition of a gym in a different location was the issue, but we knew that he did not owe anything. The manager, Justin, was amazing in launching an immediate response and investigation into the issue. Justin's level of professionalism and customer service were beyond outstanding!!! It was quickly resolved after finding that our son did, in fact, not owe anything. A giant shout-out to Justin and his team for taking care of this matter with such an awesome level of customer service, communication and desire to assist us in this matter!!!!

Source: Google

★ 2

The staff was friendly and helpful while I lived there and the gym was clean and well-maintained. However, when I moved for my residency, it took almost a year to get someone on the phone to find out how to cancel a membership (after monthly unanswered calls/emails), resulting in over $150 worth of unnecessary charges. Once I did get a young girl on the phone, she was very kind, but unsure of the cancellation process and what needed to be completed. This gym is a perfect place for you, so long as you never plan to move or if you are ok with paying a monthly fee for the rest of you life.

Source: Google

★ 1

Golds gym bought my old gym, then added a 30 day written cancellation clause without my knowledge. I have to pay for the next 2 months to cancel, even though I haven't been to this location they purchased for 5 years. No flexibility, all they want is your money. Avoid this gym.

As for having a "written 30 day policy in my agreement", that clause was NOT in my signed paperwork which was prior to being purcahsed by Golds, which they cannot even locate. It still doesn't deter them from charging me though...

Source: Google

★ 5

Great workout place. Everyone at the gym (front desk, managers, personal trainers, etc) have been very helpful and extremely friendly.

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★ 1

Today while training at Gold’s Gym in Lake Norman a staff member approached me during my workout to tell me that I was “f***ing pathetic” that I “needed to learn how to lift” and that “I should join a different gym.” After asking him to mind his own business numerous times a small group of individuals over heard the encounter and he ended his belligerent and unwarranted rant at that time. As someone who is new to the area and consequently this gym I am simply floored that someone (let alone an employee) would have the audacity to treat someone with such blatant disrespect. I would recommend considering a different gym if you are new to the fitness industry to avoid the risk of having a similar encounter to the one I had today. I have been going to this location since I relocated here for work and have not had any issues. I am hopeful that this is a one time event and that the verbal abuse does not continue. I am hopeful that management takes swift disciplinary action against this individual to avoid similar encounters with other new, existing or prospective Gold’s Gym members.

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★ 5

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★ 5

Jut started back at this location, really happy that we did so, happy to see the new ownership has started to turn around what used to be a failing gym and they are now headed in the right direction!

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★ 5

I spend most of my time in the gym taking classes. Jeanna has put together such an amazing staff. Every class I take is different and challenging. I find the teachers to be inspiring and I love how they're always switching things up. Jeanna has been in this gym for years and we all think the world of her! Thanks for pushing us to be better.

Source: Google

★ 5

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★ 5

Good equipment and lots of focused individuals around make for an efficient workout.... Not too much waiting around while someone rests 5 minutes between sets

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★ 5

LOVE this gym! Everyone is so friendly from the moment you walk in until you leave. Everything is clean and neat within the gym and they offer so many extras that I never imagined a gym would have. John is by far my favorite employee there with his upbeat energy and great smile.. I really enjoy his classes as well. He gives me that extra motivation I need to push myself and get into shape.

Source: Google

★ 5

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★ 5

Fantastic equipment especially for leg day tons of cardio the machines are great quality loads of hammer strength equipment Crossfit and martial arts the AB Room is even good.

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★ 5

Friendly staff great people awesome equipment

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★ 4

I have been working with a trainer at Golds named John Bellissimo for about 4 months. I had a lot of lower back pain when I started training with him and now it is gone. John is very knowledgeable and is a great young man to work with. Kudos!!!

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★ 1

Beware ** They have a sign in the gym that states they will give you a free shake with a positive review***
The place is a dump. The cardio equipment is trashed and most just need a dumpster. They have been telling members for months new cardio equipment is coming along with new flooring. The carpet is very dirty and torn. The locker rooms are filthy. Torn pads on equipment. One piece of equipment was down over two weeks! Do yourself a favor and tour other gyms BEFORE you join here. If it wasn't for the free shake this place would get a "1" rating from everyone. Sadly they are ALL lip service.

Source: Google

★ 1

Is there a second Gold's of Lake Norman that I'm not aware of? It's sad because its the worst Gold's I've ever been to. New management is never around and the gym upkeep is poor at best. Carpet is dirty and torn, machines need to be upgraded and for the price, it's just not.worth.it. Please just do a thorough walk through before you think about joining and you will see for yourself.

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★ 5

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★ 3

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★ 5

Great atmosphere, knowledgeable staff 5/5

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★ 5

I have been working out at Gold's for several years and have always been satisfied with the gym's upkeep and cleanliness. New owners have taken over about a year ago and a few things changed. The gym has been a little BETTER at upkeep and cleaning but the biggest change is in the management and staff. Everyone just seems more polite and pleasant. It is a very nice change to see a smiling face when you enter. The management have been very open to suggestions and been very helpful making many improvements. It is though the whole personality of the gym is much more upbeat.

Source: Google

★ 5

Staff is always very pleasent and friendly. I noticed they had a new cleaning guy and the place is definitely becoming more clean on a daily basis.

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★ 1

The gym used to be great. Once the new owner took over the place is a dirty pig pen. The equipment pads are torn up. Rap music in the morning. I would like to make a $1,000 bet that there is still torn pad as of 12-6-17. I will take picture in the morning.

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★ 5

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★ 4

Staff is very helpful. Perfect atmosphere for body building.

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★ 4

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★ 5

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★ 5

A great variety of Silver Sneakers classes.

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★ 5

Amazing gym, great staff willing to support... not your typical robotic system, these fellas are willing to help you gain or lose size.

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★ 5

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★ 3

It's ok, needs loads of work as the place is a bit run down... $35 a month seems a bit steep for what you get...

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★ 4

Great amount of equipment. Decently upkept. Sauna is working. Their washer was broken when I was there, so no one could wipe down machines. They were scrambling to fix it, but it was pretty disgusting and a temporary solution was definitely warranted.

Source: Google

★ 5

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★ 5

Jessie and his team at Golds gym Lake Norman are excellent! They are always friendly and engaging. The gym has become much cleaner since his team has come on board. My husband and I have enjoyed seeing the changes occurring at the gym. I hope to see new cardio equipment and repair of torn pads on workout equipment, and new flooring. The women's locker room also needs updating. Hopefully, these improvements will occur soon.

Source: Google

★ 5

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★ 5

Being a long time gym rat, I've trained in a lot of gyms thru the years. I can honestly say this Gold's gym ranks at the top of my list. The new management team, lead by Jesse Fabricant is absolutely the best so far. They treat every member well and especially make new members feel very welcome and comfortable in what can be an intimidating atmosphere for beginners. The gym is now clean and equipment is serviced regularly. Gold's corporate should look at this gym as a model for other area Gold's as well. Hats off to Jesse and the entire staff!

Source: Google

★ 5

Great equipment great atmosphere also the staff is very professional and helpful. Which makes for a enjoyable gym to train at, Thank you.

Source: Google