★ 3

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★ 1

No sauna

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★ 5

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★ 1

If you don’t like 24hr fitness you won’t like this, it’s a old 24hr fitness, but worse.

Abandoned pool, sauna abandoned, fitness equipment is all old 24hr fitness equipment and gross.

The men’s restroom looks like a bomb went off every morning I went, backed up toilets and TP all over, not once but 2x each morning I went.

Stay home, avoid the gross.

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★ 1

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★ 5

Chilero.

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★ 3

Love this place but they seem to have quit cleaning the showers. The women’s haven’t been touched in over 2 weeks and the boy at the desk just said that the tiles were old and the landlord wouldn’t let them doing anything about it. The clump of hair and grout nastiness I’ve seen for 2 weeks has nothing to do with the tiles being old and discolored.

Just wanted to amend this review because the manager at Gold’s did get the dirty shower situation handled and I was very appreciative that he rectified the situation relatively quickly.

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★ 1

Used to be an instructor at this location when it was The Rush and had a membership after Gold’s acquired this location. It was fantastic years ago but now they have removed the amenities (sauna, steam room, pool, and jacuzzi) and last time I was there it was unclean in the women’s locker room area. I sincerely hope they reopen the sauna soon and straighten up this establishment. I would love to have a nice convenient local facility to utilize again.

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★ 3

This is my gym. I love it. The early morning staff are friendly and the trainers I've spoken to are friendly

It's not uncommon for there to be alot of equipment laying around first thing in the morning and the bathrooms and showers coud stand a little more attention (could be cleaner) and shower and soap dispensers occassionally are empty

Lights have been out in the outside entry way for a long time

There is a population of homeless people in the area that you may encounter from time to time

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★ 5

Tons of machines, weights, racks, dumbbells, and space. Friendly and helpful staff. We visited on vacation and it was fun and easy. Lots of drinks, pre and post workout drinks too. Great gym in Asheville with convenient hours.

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★ 5

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★ 4

Great Gym in Ashville

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★ 1

Was assured by front desk staff it would be easy to cancel membership - that the issue past reviewers had was resolved. But not the case. I emailed to cancel after Helene. Followed the link they sent but apparently it didn’t work and kept charging me. When I realized the error, I spoke to the front desk who assured me they would honor the original date of requesting cancellation. But the manager, Scot, did not. They charged me hundreds of dollars for a membership I didn’t use after I requested cancellation in writing and did everything they asked.

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★ 5

Nice

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★ 3

Usable. The lifting areas and standard stuff is great. Some equipment shows signs of damage or disrepair. No pool, no men’s sauna (both exist but seem to be permanently closed).

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★ 5

Great staff..great equipment..

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★ 1

No kids play, no sauna, still charge $40 extra twice a year

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★ 5

Only wish we had a pool

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★ 1

This franchise uses a third party billing system called peak payment solutions to extract money from their members. Even if you are not under any sort of contract or commitment they will not allow you to cancel your membership directly. You are instead instructed to address it with the billing company. This makes it next to impossible to cancel the membership, so your only course of action is to simply stop paying them. Then Peak payment solutions will immediately start charging you late fees and will start threatening collections and calling relentlessly within a week of a missed payment. It is illegal to try to extort payment out of people, who are under zero contractual commitment to pay you, by threatening collection.

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★ 1

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★ 5

Honestly not sure why there’s so many bad reviews. I see a lot of references to a pool that’s out of commish and has been for years so I fail to see why it’s still relevant 😂 but I go to the gym to lift and use the ellipticals and from that standpoint this gym has everything I wanted and more. I just moved to town last September and was struggling to find a gym with good equipment until I came here. Def don’t regret signing up! Price is about standard for all gym memberships in 2025 too. Workers have also been quite nice. Chill environment. Def give it a try if you’re thinking about it!

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★ 3

No sauna

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★ 1

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★ 5

The best place to work out. Enjoy clean environment and friendly staff.

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★ 1

Machines are broken, the pool and jacuzzi have been down since Covid 5 years ago but new owners have promised they had plans to fix and resume 24 hour availability since September 23. They don’t. The air conditioning was set on 75 all summer and the place smells moldy, water stained tiles falling from the the ceiling You can’t contact them by phone bc they don’t answer and the mailbox stays intentionally full. They hide behind their 3rd party app for billing. All golds locations owned by Matt Heald have similar one star reviews and complaints. They charge an additional $75 and call it an improvement fee. Find a gym with an owner and employees who not only care and have people skills they are happy to work at a job where ppl come to improve not act like they’re profit and we’re overhead.

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★ 1

shutting down the amenities of all the gold's gyms around here and taking all the areas that we used to use and turning them into private for money rooms closing the pools is the worst. do you still have the pool and hot tub up and running with a sauna and the steam room

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★ 1

Next time, update google when you temporarily close a location. It’s 2024, people.

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★ 1

The staff is rudest someone has treated me in a long time. I walked in and dude didn't speak to me for a few minutes while he talked to his friend. When I finally interrupted he attempted to send me the waiver link apparently but couldn't figure it out. Instead of trying to figure it out he just walked away back into the gym with out saying a word and left me standing there for 10 mins until I decided to leave.

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★ 5

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★ 5

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★ 2

used to love this place - new management has committed to “not repairing or reopening the pool + sauna area” and yet are now charging an extra fee TWICE A YEAR for “maintenance”.. explain to me how you can charge more for repairs while you explicitly state you won’t repair…..
lost my business! very unfortunate because it is a great space to work out. and so it is with new, greedy management so often

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★ 5

Good pump! Good Variety of equipment to use

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★ 2

They took away the pool, sauna, and steam room but never reduced the prices. Then they blamed it on covid. Well its 2024 and they have still never open back up. There is also a lot less classes here now after new ownership. Sad

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★ 1

Hendersonville rd location shut down. I canceled membership in January and still being billed!

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★ 5

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★ 5

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★ 5

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★ 5

Facility is very clean. Equipment functions like it should. Staff is very friendly and helpful.

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★ 2

It seems like a nice gym which works with my insurance but if you self paying and have a membership it can be hard to cancel.

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★ 1

Deceptive sales tactics

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★ 1

Toxic management. Gold's Gym NC capriciously closes their facilities expecting you to drive an hour in bumper to bumper traffic to a lesser, over crowded facility. I was asked to sign a lengthy contract and was not told the facility would close a few weeks. They will NOT let you out of their membership after lengthy requests and breaking contracts terms with alternative facilities.
Whoever is managing NC Gold's Gym has clearly architected a dysfunctional organization, disabling the staff, & front line managers. Third party payment outsourcing is incompetent and unable to know the contract terms. The staff and 3rd party Peak Performance org are empowered to do nothing. STAY AWAY FROM GOLDS GYM.

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★ 1

4/2024 When the new owners took over we were hesitant because it seemed to be a bad change from the beginning. Not only have they continued to attempt to charge us even though we canceled, the gyms themselves are just not what they used to be. The equipment is old, broken, and dangerous (see video), the gyms are dingy, they smell moldy, and there's a sad vibe in the gyms. We tried to check out both local Golds today, and realized it was a wise decision to cancel. When it was owned by corporate the managers and staff were more attentive, nicer, and involved. Everything seemed cleaner and the overall vibe of the gyms was much better. They also closed the third location in South Asheville and it was arguably a better gym, with nicer equipment and layout. Overall, it's just gone downhill. I'd recommend looking into smaller local gyms if you're looking for a good place to workout.

4/2019 Gold's gym is a perfect example of why it's a dying chain. I requested a 3 day pass to check out their facilities with the intent of signing up for a membership, I received a call to confirm my request and was told to go to the gym with my ID and speak to a specific person, and was asked for the time that I would be arriving.

When I arrived I was told that my ID would not be accepted because it was not from the state that I'm in despite explaining that I had recently moved and had not had an opportunity to change my ID, and was also told that the person that I was supposed to speak with wasn't even there because they had left for the day, Then I was offered A-day pass for the ridiculous dollar amount of $15 as if that were any sort of compensation for wasting my time.

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★ 1

Can't cancel. Keeps on incurring fees in which I cannot and will not pay. Say goodbye to a loyal customer Golds Gym. Can't see how it's not thievery or how far this brand has fallen from being a proud one. Read the fine print folks, they rob you here.

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★ 5

Cardio mixed with strength Training Punching Bag work stay fluid 🥊🥊🫡

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★ 5

I was getting free access to another gym, but happily pay to go to gold's gym on Patton avenue. The staff is friendly, the facility is clean, and there are plenty of machines. At times, there's a little too much chatting while occupying some of the machines, but there is no grunting and dropping of weights, which I welcome.

05/08/2023 Update - I'm still a satisfied member. The condition of the gym has held up over the last year. Jen and Monica are super helpful and friendly. now, if we can just teach the children to put the hand weights back in the (clearly labeled) slots, I'll be in heaven 🙂

01/27/2024 Update - okay, the honeymoon couldn't last forever. It was never officially announced, but rumor has it that the gold's gym on Patton has a new owner. Not necessarily a bad thing, but suddenly I'm noticing personnel changes - I haven't seen Jen, Edgar, Monica in awhile. Next, I received an email saying there would be a twice a year $34 charge (in addition to my monthly payment) to buy a new equipment and make other changes. It makes me ask: where does my monthly charge go if they have to start instituting special charges? Different equipment has arrived, but one of the other members said it was simply transferred from the now-closed Hendersonville road location. Suddenly the Wi-Fi no longer works for guests and the TVs are only on about half the time. Perhaps the Patton avenue location was on the brink of closing and changes had to be made? Perhaps the new owner wants to recoup his/her investment as quickly as possible? Perhaps the new owner has forgotten there are other gym options in town?

Still planning to be a member, but I'm concerned about the changes.

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★ 5

Great😃😀😀🥰

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★ 5

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★ 1

No one that I have noticed has yet posted about the maintenence fee that we all were just charged even though it wasn't in our contract before the new owners took over. How is it that an establishment can wrongfully charge your credit card for terms you didn't agree to? Says the Peak Rep. Furthermore, they failed to notify they were wrongfully charging your credit card. Said they emailed, however I never recieved an email (checked all locations). I have contacted Peak, the only way to even do business with this gym if you have a membership with them, they said verbatim... the maintenance fee wasn't in my contract to dispute it. I disputed the charge. The same company that told me to dispute the charge denied my request for a refund. So shady. We need a better gym. Planet Fitness is too far away and I'm not going to the YMCA. Don't even get me started on Gold's new app, can't even get logged in... 🤦🏼‍♀️

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★ 3

Used to be a great gym. Very close to me. Everything went downhill in 2020 when the pandemic started.
Since 2020 they never went back to 24hr operations which was very convenient sometimes for late night gym + sauna sesh.
Since then they never opened their pool area that included sauna, steam room, hot tub and pool. And in the beginning they used to feed me with some “we’re just waiting for the green light to open it from the governor”. Even though Fairview was already open at that time.

And on top of that the price went up, even though they don’t provide as many amenities anymore, but it’s a chain I understand.

Recently decided to go back and check it out again. I was very happy I left them in 2020. I don’t think they did any updates on their equipment, some of it literally needs to be replaced, very old. This time they told me they’re not even planning on reopening their pool area, and overall it feels like it need some renovations inside. I don’t think they updated anything since they bought rush in 2014.
And also it was a headache to leave them in 2020, I had to fill some forms for some reason.. and even then I remember they were still charging me. I even had to go there, they checked and confirmed I’m no longer a member. So I just told my bank to block their transactions.

2 stars, but 1 extra star for the good memories.

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★ 5

the only thing that would make this place better is a sauna

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★ 5

This is a great gym, all the one star reviews are about stupid things like people not knowing how to actually cancel a membership or things like not letting your daughter use the bathroom, none of them have anything to do with the gym itself, it is a very good gym, plenty of equipment, staff are very attentive, never had a problem, equipment while old, has kept its effectiveness to this day. This gym is great, don’t listen to the other reviews as they have absolutely nothing to do with the gym itself.

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★ 2

Solid gym with plenty of cardio equipment. Inconsistent wifi (currently down with no timeframe on being restored) which makes it hard if you use online workouts for structure. Definitely has busy times and down times. Would be great if they had the sauna/pool that East Asheville location has.

ETA: a month after their response still no wifi 🤷‍♀️

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★ 1

They are thieves, they have charged me and charged me since I signed up, I went for a month and they charged me for two months for that membership, after that I canceled and they did not cancel, now they charge me 3 months because the cancellation was never effective. I mean I pay for the mistakes of your employees.

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★ 2

It’s really great that in the morning, on virtually all the TVs they play infomercials for Shark vacuums and grills. Super awesome to watch those every single day while I do cardio. Note - this is sarcasm.

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★ 5

Love this gym! Clean and great staff!

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★ 5

I love going to this gym, I made the switch from planet fitness and was the best decision I’ve ever made

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★ 2

Just wondering why it seems like prices have gone up.?

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★ 4

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★ 5

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★ 5

Staff is super friendly, clean gym not strange smells

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★ 5

A good gym. Wonderful employees. Very clean

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★ 5

Love this place!

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★ 5

I've been a member here for almost a year now. The facility is clean and well-maintained, staff are friendly, and there is a huge selection of equipment. I've had no issues.

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★ 5

The staff here are great to deal with. Lots of space for individual workouts great equipment and overall really welcoming atmosphere.

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★ 5

I'm very happy with my switch from Planet Fitness to Gold's Gym
Great equipment
Great staff
Great environment

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★ 5

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★ 1

I called to ask for information about membership cost and also ask for childcare cost.
He was very rude when I asked him about the childcare price I told him I didn't understand because I couldn't hear him good he yelled at me saying its closed its closed and hang up on me.
Very rude customer service.

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★ 5

Another good workout in the books!

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★ 5

Me encanta este lugar esta grande y limpio.

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★ 1

Stopped there for the meat sale advertised out front in their parking lot. My child needed to use the bathroom and they refused to let her go! They wouldn’t allow an 11 yo girl to use their restroom because she wasn’t a member. Well, guess what we wont ever be now! Thanks to Auto Bell next door, she was able to go before our long drive back home.

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★ 5

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★ 5

Great staff, Great equipment. There's a wide selection of equipment. I have no problem finding a nice piece of equipment designed to target the specific muscle I'm working that day. The entire gym including locker room and showers are always super clean. Nothing I see that needs improvement. All around great gym!

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★ 1

So unsatisfied. I was a member here and I broke my leg - I called asking to cancel my membership and the front desk person said I had to request to cancel AND bring a doctors note, as if this was elementary school. I refuse to bring a DOCTOR'S note to a commercial gym.

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★ 3

Basic gym now that the pool, sauna, and steam room are gone. I'll stick to the one at River Ridge. At least it has a sauna still.

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★ 5

Super friendly staff & clean weight room and cardio machines.

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★ 5

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★ 3

I went here when it was the rush and it’s mostly the same equipment and it’s starting to show it’s age. Lockers rooms are in need of an update but they’ll do. Over all it’s fine. Way better than trying to fight over equipment at planet fitness.

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★ 5

NIce gym. Big. Lots of variety in the equipment. Nice staff. Clean. Just be aware that when you do the monthly membership, you will get charged for one extra month when you quit. So quit in advance if you are moving or no you will no longer be using the gym. It's in the fine print.

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★ 2

Someone should tell the old dude that works there to lay off the roids. He's got some anger/communication issues.

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★ 5

Jenn and the staff are awesome and extremely accommodating. They're always there to help, and are pleasant about it, which is seemingly rare these days.

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★ 5

Plenty of equipment. Clean. Friendly staff.

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★ 5

Great customer service. Clean facilities and large area with a lot of machines to choose from for your workout.

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★ 4

Good gym. Lots of gear. Classic.

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★ 4

Clean facility, friendly staff, great selection of free weights and isolation machines classes also available over all good spot over crowded though.

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★ 5

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★ 1

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★ 1

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★ 1

Awful act like they explain everything when signing up but don't... signed up to try them out for one month and the hit me for 50 . Don't trust them regardless what they post back

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★ 4

Great gym with a large selection of equipment. Has a small indoor turf area as well. Each time I go, there is no to little wait time to use any equipment for my routine. I would like to suggest to buy more bumper plates. Male locker room needs some love as well but not in horrible shape.

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★ 5

Best spot to work out!

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★ 5

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★ 1

Signed up for a one month promotional membership! Then I began getting drafts from my bank each month bc Golds gym enrolled me into a standard membership. I called to get canceled but to no avail bc I was out of town an unable to fill out the paper in person.
I filled out the paperwork in person last week to cancel my membership then received a text message today saying it was unable to process the monthly membership?!!!!!
I called and spoke to the membership Manager and she kept talking over me and only wanted to tell me that I have an outstanding balance! I couldn’t even get a word in! This manager should not be n customer service!! Patton Golds gym is a joke!!

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★ 5

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★ 5

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★ 5

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★ 5

Front desk staff was very friendly and welcoming.
It has a great variety of free weights, cardio machines, weight machines, cable machines, power racks, a class studio and cross training area.
Very clean and well maintained. Restrooms and locker room were clean.
They also have supplements and merch for sale which is nice. To include ready to drink protein shakes and preworkout shakes from different brands.

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★ 4

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★ 4

Great gym with nice staff and good machine selection, however i wish they still had a sauna and a pool. Also wish they got new equipment every once in a while and got new stuff.

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★ 3

Wish they never closed the pool and sauna otherwise we’d still go here as it’s the closest gym to us. Now have to drive to the YMCA even though we don’t love their weight room nearly as much

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★ 4

Lots of equipment, not very bizy, each machine had instructions. Staff was actively cleaning. The men's bathrooms and locker room needs remodeling and a deep clean

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★ 1

If I could give it 0 stars I would. This place is crooked and their policies are BS. Join carefully, and make sure if you want to cancel, you give them 30 days notice, or they’ll continue to rip you off. Outrageous and uncalled for

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★ 3

Pool and sauna closed permanently. That was half the draw for this place

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★ 5

What you get is what you see. The staff is friendly and the hours are good. Solid gym

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★ 5

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★ 5

Kind staff, clean facility! I love that there is a separate women’s workout area!

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★ 5

Good environment

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★ 3

Kinda dirty, weights all out of organization, locker room smelled and wasn't sanitary

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★ 1

Super inconvenient location and when you cancel they charge you for an additional month if not 30 days before some random date. Despite making the membership one of the ones you can cancel anytime. Super shisty.

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★ 5

Plenty of equipment high energy

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★ 4

Great staff, equipment does the job and it checks all the gym boxes. Only thing is if your a Golds Gym member and your used to a dry sauna you're S.O.L. and this gym in particular is a little dated. Otherwise a good gym.

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★ 5

The staff are great nice environment I love it thanks gold's gym

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★ 5

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★ 5

The atmosphere is spectacular, and Beth was so pleasant and easy to connect with. My wife and I had been trying out a couple of gyms in the area and were bent on making a decision once all have been visited.....NOPE....we didn't even make it to the car. We walked right back in and signed up.

We are excited regarding the variety and abundance of fitness options. So much so we were there within 17 hours doing our first workout (I came back a 2nd time that day).

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★ 5

I’ve been going to Golds Gym since 2017 and 10/10 would recommend. The staff is very professional and approachable. Keep it up, Golds Gym Patton!!

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★ 4

It's a gym. It's clean. Freeweight area gets crowded. Guest fee was reasonable.

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★ 5

Always friendly staff and I like how they have a separate womens workout room

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★ 5

Wonderful gym, great equipment, great people. I love the atmosphere. The customer service is top-notch - They were kind enough to accommodate me during an emergency personal situation.

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★ 3

Le falta mantenimiento

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★ 5

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★ 4

Great customer services and like how it's lay out

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★ 5

Great gym. I love the woman workout room. Feels so private there, just like home.

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★ 5

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★ 4

This is a good location, some of the equipment is dated, but still in working order. Great staff and choice of equipment.

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★ 5

I attend classes at Gold's Gym on Patton. All the instructors are very friendly, and the facility is very clean. I'm happy with my membership here!

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★ 5

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★ 5

Clean and good place to work out.

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★ 5

Big shout out to Gold's Patton for opening today, after the snow storm. It made my day and I'm sure everyone else working out today was happy about it.

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★ 1

Downloaded a free day pass to check out the gym. Was told at the desk it was not valid if i wasnt local and would have to pay $20. Ive lived in asheville for work for almost a year and dont have a nc driver's license. No stipulations on the golds gym website about being local and now im getting 5 emails a day about signing up. No thanks. What a joke

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★ 3

Equipment is old. Having account clarity is a nightmare because management doesn't know what they're doing.

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★ 5

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★ 1

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★ 5

Love coming into Patton. Staff are all doing their best to run a good clean gym despite all the changes COVID has thrown at them.

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★ 5

Great gym with friendly staff and patrons.

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★ 4

The staff and crew at Gold’s West AVL are extremely nice and professional. There is definitely room for improvement with some of the older equipment/ flooring, but it is all kept very clean. Truly this review is for the staff, they earned a high five for their great customer service.

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★ 5

Very friendly staff. Monica in particular at the front desk is kind, conversational, and bright. They often greet me by name as I enter the building, I feel welcome and appreciated. Staff can often be seen cleaning equipment or answering questions. The gym is big enough that it never feels crowded even at peak hours. They have basically every machine I could think of, plus many I’ve never heard of. Their personal training is accessible yet challenging, though I did not continue with it as it was outside of my budget. I’ve been coming 5 days a week for the past 3 months, and have no complaints.

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★ 5

Came in for a day pass since just visiting the area(from Utah). Staff helpful, machines working, weights working. Clean! Will be back when visiting again.

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★ 1

They charge you for a month after you cancel because you need to give them a 30 day notice. That is ridiculous and bad business.

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★ 5

Phenomenal gym. Always clean. Bathrooms are well maintained throughout the day. The front desk attendant Azyia is super friendly and amazing. Always giving off good energy!

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★ 5

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★ 5

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★ 5

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★ 5

Always pretty clean. Never been over crowded. Nice diverse people today. All ages and stages of fitness. Pretty chill vibe. Love all the space for stretching

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★ 5

Always available

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★ 4

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★ 5

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★ 4

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★ 2

Friendly staff but this gym is in desperate need of TLC. Asheville has three gold’s gym and this one is most neglected. The equipment is old and worn out, same equipment that was there when I started working out there 10 years ago, when it was known as “The Rush” only to come back last year and see the same old equipment, in contrast the other two locations have mostly new equipment. Be careful in the locker rooms as the maintenance will mop the floors and sometimes not put up a wet floor sign, I’m really afraid this is a lawsuit waiting to happen. The sign out by the road is crooked and looks like it is ready to fall into the road. They started renovating the pool, sauna, steam room right before they were bought out and now they sit empty. I was told the renovations would be complete early 2021 but the facilities are still closed. Only the East asheville location has an operating steam room. West asheville needs a good gym and this one has so much potential.

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★ 5

Bien

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★ 5

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★ 5

Best gym in town

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★ 4

A nice gym with a full complement of equipment. The staff is friendly and the cleaner is constantly mopping. I do wish they would more closely monitor members use of the equipment, since I've noticed more people recently not wiping down their machines after using them. In defense of the gym though, they are extremely short staffed and I could confront those not being respectful of the other members safety myself. This gym has been a lifesaver for me since it reopened.

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★ 5

First visit and staff was SO NICE!!!!

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★ 1

Don't leave a bottle of watter in front of your locker I left my brand new bottle of water in front of mine the lady cleaning the bathroom saw me leave it I went to use the restroom came out and it was gone I ask the lady at the front desk to ask her if she got it she wouldn't even ask she said if she did she threw it away I told her that was a brand new bottle she just said SORRY I left who can workout without drink I wasn't buying one of their Watters weekdays I never have any problems the people are super nice

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★ 3

Nice gym, clean, and friendly. I would have given it more stars, but without tje pool, steam room, sauna, and hot tub it doesn't really offer anything you can't get from a strip mall gym, or even tje free gym in most apartments.

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★ 1

Wife signed up for a membership, she went in and the place sucked, she's canceled the membership multiple times and they keep taking money out. They are thieves with broken equipment who lie and say you can cancel any time. They're awful, do not sign up for a membership!

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★ 5

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★ 5

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★ 1

Insanely hard to cancel membership for no reason

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★ 3

The Oakley location is far superior.

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★ 5

👍

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★ 4

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★ 1

If I could give this a 0 stars I would. I been a member of this Golds Gym for 3 years. During covid I rarely attended the gym due the the change in hours, and the Lady’s gold and pool being closed. However I kept my account because I enjoyed going when it was not busy. I recently moved out of state. One month before I moved I called to cancel. One of the front desk team members specifically told me, because I was a month to month, the day I cancel is the last day I can use the gym and there would be no fees associated with the cancellation. Because of this information I waited to fill out the cancellation request until my last day in town so I could use the gym until my move. The front desk then informed me of the 30day policy. When I did reach out to management, via email, it took several days and a phone call to finally get a response. They informed me the miscommunication I received from their team member was not written down on my account so they would not waive the 30 day notice, because I did not have proof. As a loyal member of their gym I am frustrated with the lack of concern that their team is misconstruing the policy cancellation to members to receive an additional month of payment. I also am concerned that I have already been billed for one full month as of the 11th and they are planning to charge me again on the 25th. I am not sure how this makes any bit of sense. I 100% would not recommend this gym based on this experience. I wish I would have used anytime fitness instead, specifically because they allow you to use all of the Anytimes in the country, whereas with Golds you can only use the gyms in Asheville with your account.

Source: Google

★ 1

I have not had access to the gym for over a year, i had the option to put my account on hold for several months ending in april, i ended up cancelling my membership all together, but Golds Gym felt the need to charge someone impacted by covid $39.99 anyway because they have a "30 day cancellation policy" which i would be understanding about if the gym had not been closed for months and months, they did not uphold their portion of the contract i made with them, therefore i should not be held to a 30 day cancellation. My cancellation date was submitted earlier than the 30 day window, but Golds decided to wait a few days to finalize it so they could get one more $40 payment for a service i have not used in over a year...im glad to see that you treat your customers of 10 years so well...keep that up!

Source: Google

★ 5

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★ 3

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★ 2

They need to chill out on the mandatory masks. Also open up all the equipment. Covid has a 99% survival rate. Plus we are all adults and know how to stay 6 feet away from.one another. 🙄

Source: Google

★ 5

Cycling instructor is excellent!

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★ 5

Great workout today 😉

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★ 4

Good gym. A little bit small and cramped and not as nice as the East Asheville Golds Gym

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★ 4

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★ 5

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★ 1

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★ 4

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★ 5

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★ 5

I was in town for a month and purchased a weekly pass to workout at this gym. Great experience, good equipment, very clean and covid compliant. I’d become a member if I lived in Asheville and will be back next time I’m in town.

Source: Google

★ 3

This place was awesome when it was first remodeled in 2009 or 2010, back then it was called the Rush, everything was nice and new but the years haven't been great to this place. I recognized some of the same exact equipment from ten years ago. It's a decent gym but could be better.

Source: Google

★ 3

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★ 5

Muy exelente

Source: Google

★ 5

The wife and I have been going to this gym the last couple months and it has been very clean, safe, and a great atmosphere to work out in so far! We signed up for the tri pack which gets you started with three sessions with a personal trainer to get you started. Well worth the extra money for people like us that didn't really know where to start. Every staff member I have encountered is super nice and helpful!

Source: Google

★ 4

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★ 1

I also just had the gym resume charging me after not communicating to me that they were opening back up. This was on an expired card so they also charged me 20 fees each time they tried to charge it. This is the worst business practice I have ever seen. They did not send any official notifications and said they sent emails. Those emails probably went right to my just folder. I would not recommend them to anyone ever based on this shady business practice. They have threatened to send me to collections if I didn't pay. Believe me when I say I will report them to the necessary agencies.

Source: Google

★ 1

they continue to take money from peoples accounts even though they did not follow the state mandate on when to reopen the gym then once you cancel your membership they’re still going to charge you another month because you have to give them 30 days then they’re going to charge you the yearly membership even though you didn’t get to use the gym for more than half the year they’re all about the money they don’t care about the people they don’t care that people are not back to work and can’t afford the extrass

Source: Google

★ 1

Golds gym charged my account and refuses to refund my money even after providing several doctors notes proving that I am going through treatment and cannot work out due to the global pandemic. Instead of just saying they would not refund me they continued to tell me that my doctors not needed more details. I went back to the cancer Institute on several occasions getting all of the doctors noted ...jeopardizing my health and wasting thw doctors time. After they could no longer dispute my doctors notes they decided to tell me they are not refunding anyone for any reason. I have been a golds gym member for over 10 years. Im sad to cancel my membership but this is a disgusting way to treat customer.

Source: Google

★ 1

At this writing, Gold's Gym is engaged in straight-up thievery. (A) They resumed charging members monthly fees in September without informing them. (B) They are flat-out lying and saying they informed members in a September 3, 2020 email that this would be the policy; the email includes no such information. (C) They say that as a matter of corporate policy they are refusing to refund these monthly membership fees to people who aren't using the gym during a pandemic, such as myself. (D) They say they're enforcing a 30-day notice on cancelling your membership, meaning you'll be charged *again* if you call or write to cancel.

I recommend you contact your CC company and have them dispute any past charges and block future charges from Gold's Gym.

Source: Google

★ 1

They are charging me a month dues for canceling my membership during a pandemics that's heartless

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★ 5

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★ 4

I appreciate that they're open and have been for the last month plus. People need to exercise to stay healthy. Thank you Gold's!

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★ 5

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★ 5

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★ 4

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★ 5

Great gym very clean and staff if friendly

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

Finally open not to restrictive.

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★ 1

What kind of gym doesn’t do day-passes?
As if non-members have a higher chance of carrying COVID-19 than full-time members.
You’d think they’d take every penny they can get, while still enforcing safety practices, considering they’ve filed for chapter 11 bankruptcy.
This is why Crunch Fitness is winning.
Ridiculous.

Source: Google

★ 5

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★ 1

Bogus contract deals and way over crowded.

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★ 5

Source: Google