★ 3

I believe that the managerial team could do really better regarding the men's bathroom and sauna. It's very often quite unsanitary .

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★ 5

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★ 2

I have had a membership several times at this gym, which is at a convenient location to my house. However, this year I contracted weekly personal training sessions in addition to my membership. The experience became unbearable. I was training with John B (personal trainer). His mannerisms were very patronizing, condescending, arrogant and very haughty. I had to cancel my membership at the gym due to his unprofessionalism. Be very cautious before agreeing to personal training by Contract with John B. (personal trainer). Also I wasn’t satisfied with how John B. wasn’t disciplined regarding his disrespectful behavior to me. Just be very careful. Members are deserving of respect and welcoming hospitality by the gym staff. I personally found the gym to be acceptable in all other areas. Giezi is outgoing, friendly and working hard at this location. Sorer and Amy (trainers) were also very kind and qualified but only have available sessions during the early daytime hours.

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★ 5

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★ 1

This place sucks
The aerial manager at the front desk is extremely disrespectful. Don’t go to this gym. It is also dirty with things never working properly

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★ 5

Working as designed.
Everything is ok. Not crowded

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★ 1

I have just been a victim of a major injustice and I never thought that this would happen in a gym. Yesterday Sunday October 12th. I came to this gym to workout , after my cardio I used the sauna for about 15 minutes when I stepped out on picking up my car keys on the chair at the front of the sauna I mistakenly picked someone’s AirPods. When I got in my car and was about to leave someone followed me and threatened to hit me if I didn’t return his stolen AirPod, I obviously told him I didn’t but this person insisted and while searching around I realized I picked his by mistake. So I apologized and return these, he got mad, took my AirPods and threw them on the roof of a nearby building. This person was very aggressive and trying to start a fight so I immediately called the police. The police didn’t respond for 2 hour due to high 911 calls and more emergency matters. While waiting I went in the gym and tried to explain the situation, this person kept threatening me . I left and went to the police and pressed charges. Just to wake up today to my membership being cancelled. When I go back to the gym to inquire about the situation I am told that they cancelled it because I also tried to steal someone’s bag. I was very very confused. I don’t know if the people who work here are part of this whole sham or if the guy used a friend of his to lie on his behalf I am more than confused. Obviously I wasn’t around when these allegations on bag stealing were made and I couldn’t defend myself. I have never been so humiliated and mistreated in my whole life. This is a very very disturbing situation.

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★ 2

Equip and gym is ok. But, if you need the hot tub... women's hot tub rarely is working. Unfortunately, that is the reason my team even has, now had, memberships. IDK why the ongoing issues. Either its shut down for county violations, or repairs needed. This time, its down for 2 months. We just switched BACK to the super expensive membership gym back on the south side. 4x the cost, 30 mins away. Should have never left them in the beginning. Darn near a year late to open and here we are, still inconvenienced. Health and team support is priceless, so yeah. We are over both LA Prosperity and Ballentyne since its the same ownership.

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★ 5

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★ 4

Nice gym. Great jacuzzi. Nice pool. Ample Weights and Machines. Pleasant Staff. Clean

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★ 1

Staff is not friendly at all, the people on front do not even look at you, and makes u feel like is awkward to come and leave, minimum say have a good day when someone leaves.

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★ 5

So far so good. Much cleaner than my prior gym no cameras and tripods all over the place. People don't hog equipment and are friendly. It's an older crowd I'd guess on average 40 to 55. Just what I was looking for. It is missing some equipment I would like. They could get rid of all the empty desks and add a few pieces of equipment.

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★ 2

I signed up 2 weeks ago — the men’s sauna has been has not worked in over a week & now the pool is not operational either —however they still deducted the “maintenance” fee from my account? Half the amenities need fixing 🥴🤷🏾‍♂️

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★ 2

Sauna broken everyday

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★ 3

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★ 1

After the 20th sauna out of service just get the one with water resistant please. It cannot be cheaper to keep fixing it.

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★ 1

I am from Los Angeles. I have been a member since 2008, left and came back 2 years ago.
Unfortunately, this gym is the WORST
LA Fitness I’ve ever been too. Cancelled my pass and never returning.
The Sauna is always broken. The layout of this specific location is horrific. Missing multiple machines and crucial equipment. Existing members refuse to wipe down their cardio machines, leaving sweat all over them.
Paid a $149 startup fee in LA, annual and first month fee shortly after that, only to receive a Gym that can’t use that money to better themselves for their members. There is only so much management and maintenance can do about it. Not their fault. It’s typical LA Fitness standards.
Do yourself a solid and take your money elsewhere.

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★ 5

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★ 5

Es muy nuevo lo recomiendo

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★ 4

Overall - acceptable & mostly enjoyable with this location staffs, after 4 months being a member at LA FITNESS - 3024 PROSPERITY CHURCH ROAD UNIT A - CHARLOTTE, NC 28269. The only major disappointment for many members including me is that: Then Men Sauna Heater Has Been Down for more than 6 weeks as of today, Tue-Aug 12, 2025. Many repeated EXCUSES - BLAMBING & no solid Solution from various staffs.

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★ 1

If you want all amenities that come with your membership don't go here. Amenities been down for months.

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★ 1

The sauna has been out of service going on 2 months.

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★ 1

Men's sauna and hot tub been down for more than a month. Avoid paying premium, you won't get all the amenities promoted.

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★ 5

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★ 2

The Suana has been down for literally a month and a half. Instead of just paying to fix it they have waited for a cheaper quote from 3rd party services. We pay our membership on time every month and a month should never go by with the amenities we pay for being down. It’s the most expensive gym membership on this side of town and they take annual fees that are over 100$ and then they turn around and don’t fix their amenities. Fix it now or I have to go to a more professional gym

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★ 5

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★ 1

I’m writing to share a negative experience I had at the front desk during my recent visit. I was approached by Elisa, who informed me that I could not use my pass or take a tour of the gym. When I asked about my profile, she stated that I didn’t have one and refused to allow me to speak with a manager.

I felt that her tone and approach were unnecessarily rude and unhelpful, which left me feeling unwelcome and disappointed—especially as I was looking forward to learning more about your facility.

I would appreciate it if someone from the management team could review this matter and clarify whether my guest pass and profile are valid, as well as address how guest inquiries are being handled at the front.

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★ 5

LA Fitness is the best in town, in my opinion. I go here for swimming and cardio workouts. The sauna and jacuzzi are perfect for relaxing after exercise. The facilities are well maintained, and the staff are always friendly and helpful. Overall, a great place to workout.

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★ 4

I have been going to this gym for 6month now.
The staff and members are very friendly, love that!
I would love for there to be more machines, especially squat racks. The showers need to be cleaned more often as well and vents in the locker room.
This is a lovely gym.

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★ 1

Sauna often broken or under maintenance.

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★ 1

This gym is an example of "the weak inheriting the Earth". No one has a personal identity and they are in it for the appearance of fitness without gaining the knowledge behind it. Everyone's simple minded, needs constant pats on the back and hi fives. If you don't participate they will target you with indirect behaviors and gaslighting. Soo unprofessional. Don't expect me to enable you. They don't respect personal space and the staff is unprofessional. Leaving this establishment was relieving to say the least.

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★ 1

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★ 5

Very nice

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★ 1

Ridiculous how they made me signed up for a personal trainer which ofc I agreed cause I wanted to put into the work AND is not cheap at all, for him to give me only one class to never respond to me again and now they told me he’s not working there anymore, all within a week.

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★ 1

LA PEOR EXPERIENCIA QUE HE TENIDO NUNCA ME HABIAN HECHO SENTIR TAN MAL CONTRATE UN ENTRENADOR EL PRIMERO ME CANCELABA FALTANDO UN DIA ANTES SIEMPRE DE; ENTRENAMIENTO DECIA QUE POR UNA SOLA PERSONA NO PODIA ENTRENARME ENVIO PRUEBAS Y SIEMPRE ME CANCELABA ME CAMBIARON A OTRO MUY RESPONSABLE EL FILIPINO PERO NO ME SENTIA COMODA A SU FORMA DE ENTRENAR TEMAS DE IDIOMA PERO POR LO DEMAS EXCELENTE PERSONA LUEGO HABLE CON EL MANAGER Y EL OFRECIO ENTRENARME PERO ME CANCELO EN DOS OPORTUNIDADES NUNCA DURANTE LOS 5 MESES TUVE UNA RUTINA DE ENTRENAMIENTO ME DESCONTABAN 375 DOLARES SIN FALTA MES A MES FIJO PERO CUANDO QUERIA MI CITA DE ENTRENAMIENTO ME LA CAMBIABAN TODO EL TIEMPO LE DIJE AL MANAGER COMO ME SENTIA NUNCA LE FALTE EL RESPETO TENGO PRUEBAS SE ENOJO MUCHO Y ME DIJO QUE ME ESTABA HACIENDO UN FAVOR CUANDO YO ESTABA PAGANDO POR UN SERVICIO NADA BARATO ANEXO PRUEBA ES EL PEOR GIMNASIO ENCIMA DE ESO SI ME FALTO EL RESPETO AL DECIR QUE NO VEIA RESULTADO POR QUE COMIA MAL CUANDO NO ES VERDAD ESTOY CON UNA NUTRICIONISTA PARA BALANCEAR MI ALIMENTACION NO ENTIENDO SI OFRECEN UN SERVICIO DONDE ESTA EL FAVOR DEBEN SELECCIONAR BIEN SUJ PERSONAL Y TENER UN MEJOR SERVICIO

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★ 4

Decent gym, with decent cleanliness. Has all the amenities that you would want from a big gym without the space of a big gym. This gym gets busy, like there is no room on the astroturf, on the benches, the squat racks, and the cables. If you're looking for a daily gym this is not it.

UPDATE 6/19/2025: They have noticably improved the cleanliness, and are definitely making an effort to keep it clean.

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★ 1

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★ 5

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★ 5

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★ 1

Cleanliness is not a priority here, machines are often out of service & good luck finding anyone if you need help from the front desk, I’ve watched people wait for 15-20 mins

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★ 5

Love it, love it, I get a great workout there. The instructor is so good.

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★ 5

I have been to the South Charlotte Location several times and still I find that the prosperity location has the best atmosphere, great energy, and even better team.

The general manager Geizi has a great spirit that not only makes you feel at home but also provides that gentle motivation if you are beginning your fitness journey.

Lifelong member here!

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★ 1

Please address this asap - not safe to get in and there are no signs stopping members from going in. While at it please clean the sauna floor as well. Disgusting conditions lately - will update once improvement is seen

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★ 4

I have been coming to this gym since they opened here in Charlotte. Being from
NY I have been a member with LA for a long time along with many other gyms.

Staff is very nice here, typically pretty empty and easy to access what you need to minus the 3 cable machines!

Only thing I wish was that LA started bringing in some more unique and different machines like other gyms. For the most part LA only has the basics.

I do love the sauna. I try to use it on almost every visit. I like how they keep it warm and ready to use.

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★ 2

I’ve been going to this LA Fitness and the cleanliness is unacceptable. The locker rooms smell bad, and the bathrooms are worse. I noticed a vent in the ceiling that looks like it hasn’t been cleaned in years, covered in dust and possibly mold. It’s honestly gross and makes me question the hygiene of the whole facility. Management really needs to step up and take cleaning seriously. This is a mid-tier gym and should reflect that.

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★ 5

Great clean gym !

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★ 5

Giezi -General Manager was phenomenal! He made me feel welcomed and very personable. I was ready to become a member after the tour!

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★ 3

I love this gym because they have member complimentary workout classes, their dry sauna and the pool. However, their equipment is dusty, their showers are moldy and the floors in the showers, restrooms and sauna are extremely filthy and sticky.

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★ 4

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★ 2

This location is clean, has updated equipment; often times it’s busier near weights. But you can still get a good workout in. Rating this location 2 stars due to customer service received from manager, Matthew (or Matt). I called this location for assistance with remediating an issue, in which I was provided wrong information by another associate. However, Matthew was rude and didn’t care overall about finding a solution or customer retention. One point during the call, he advised me that it was my responsibility to ensure when I go to associates for help they give me correct information.

Unfortunately, the call ended without a solution or positive experience for me.

Note: I was a member for about two years at this location.

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★ 5

Giezi gave me a full walk through and broke down every piece of information that aligned with it and answered all of my questions

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★ 4

Muy bueno

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★ 4

I've been coming to this gym since the beginning of the year. Overall it's a very clean gym with god hours, especially on weekends. My only complaint is that there are not enough of certain machines.

There's only one free squat rack and one smith machine!!! There are times I've had to wait for over 30 minutes to use the squat rack!!! Also there is only one cable row machine!!

My advice would to be add duplicates of popular machines so nobody is waiting long periods of time.

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★ 5

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★ 5

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★ 5

I came in to LA fitness to take a tour of the gym to see if this is something I would like. At the front desk we met Giezi who introduced himself with a big smile. He showed us around and was very enthusiastic, respectful and informative when it came to the process of signing up. He was patient when he went over the numbers numerous time when I didn’t understand. I ended up getting a membership the same day. Thanks to Giezi, I feel more comfortable and welcomed here :)

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★ 5

Giezi was enthusiastic, respectful, and very informative about the process of signing up.

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★ 5

The facility is stunning and there are so many perks for members! Giezi was an incredible guide and explained everything extremely well! He answered all my questions and was very welcoming! Can’t wait to get started and thank you again to Giezi!

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★ 5

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★ 5

I just love coming to LA Fitness here in Concord North Carolina in the prosperity park area . It's a perfect distance from my house and the gym has a lot to offer from water aerobics to cardio classes to freeweights and strength training machines, sauna and whirlpool . They also have personal training options for extra. I came in today to meet with Anthony the personal training director / he is very thorough very knowledgeable and very patient. I did my initial assessment with him to see where I'm at and how much I wanna lose and he also talked to me about personal training options. Also I met the regional manager and the membership manager at the gym and they are also great. If you're looking for a great gym and you live in the area, I would say come check it out. You won't be disappointed and the gym has a lot to offer to meet you at the level you are. I'm looking to become as fit as I can at 54 years old because I want to be the best version of myself. LA Fitness is going to help get me there.

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★ 5

Love it.

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★ 5

Giezi was awesome! He explained everything to me and did a great tour of the facility! I love all the different amenities and I became a member instantly!

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★ 5

Best gym out there. Great staff especially Giezi

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★ 5

Best gym in town. Staff is always friendly and helpful and gym is very clean. The manager Giezi is fantastic.

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★ 5

Giezi helped us out while we were visited from out of town. Loved the gym, staff and atmosphere!

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★ 5

Visited the gym for the first time at Prosperity Church road.. Greeted with a friendly smile at the front desk by the name of James.. He showed us around the gym , which offers classes, pool, hot tub and a sauna.. Very nice location!!
General Manager Giezi was amazing and signed up my friend and I the process was seamless process.. i highly recommend!! Thanks you so much ❤️

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★ 5

Giezi and James were awesome. We got here and they gave us great service, we signed up for gym.

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★ 5

This is by far the best gym in charlotte. It has whatever you need and there personal trainers are top tier I’ve come here for 6 weeks and trained with GIEZI and got my bench up 80 lbs. if your serious about getting fit and living a healthy lifestyle this is the place for you. I highly reccomend this place.

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★ 5

I had a wonderful experience today with Giezi. He toured me around the gym and explained everything throughly. I joined and excited about getting atarted.

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★ 5

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★ 5

I came in town for work and I’m extremely glad I found this LA Fitness location. The staff here is extremely knowledgeable, professional and amiable and makes every visit the best experience. A special s/o to Aaliyah for the check-ins and a huge s/o to the GM, Jesse for making it all worth it. I’ll certainly be back.

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★ 4

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★ 5

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★ 5

Coach Joe is my personal trainer and I'm really enjoying working with and developing a fitness routine that fits my personal goals. Jazzy is the first person I met there, and he continues to be a encouragement to me and greets me friendly every time I'm there. Welcome to Anthony, he's been really cool as well.

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★ 5

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★ 3

Only 3 lanes for their swimming pool, which can get quite crowded. Kids’ swimming lessons from another business take place here for a huge 4 hour window during prime working out time for gym members 5 days per week. I really hate having to rearrange my schedule to avoid screaming kids and an overcrowded pool area.

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★ 5

See you at 5am on the weekdays. Very welcoming and friendly atmosphere

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★ 5

Awesome gym. Everything I have been looking for. Pool, plenty of equipment. The people are considerate and not rude. The facility is clean and tidy.

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★ 4

Wish they would have the walking track like the other one on Johnston Rd. But overall I really like it!!! 👍 They also need to pick up the phone…

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★ 3

I’ve been a member here a while now and want to like it, but it’s just not it. There are no close yoga studios in the area so I was excited when they offered yoga classes. 3 or 4 times now I have showed up and the yoga teacher isn’t there. The front desk staff are nice but never know what’s going on in regards to the schedule. The app will say there is a class, but no teacher. Several times I have gone ( including today ) and the floor where we do yoga is filthy! I was swiping hair away from my mat on all sides. I’m a hairstylist and I can honestly say there is less hair on the floor of my salon than in that class room. If you’re just wanting to lift weights and use cardio equipment this gym would be a good fit for you. Otherwise it’s a bit of a bummer.

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★ 4

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★ 4

Decent machines
Wish they had
More weighted machines than resistance but that’s personal opinion- if you’re just moving to Charlotte and looking for a decent affordable option this is it.
Busy obviously but worth it

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

Very nice facility all on the same floor and easy access. Equipment is new and clean

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★ 4

The place is top tier for day time and afternoon usage. The quality dwindles down by night time as there is a lack of proper maintenance from gym staff. I do not blame them entirely as they are typically short staffed by the end of the night and patrons need to do their due diligence in keeping the place clean.

Overall still the best quality gym for the money. We have had memberships with YMCA, Crunch, Planet, Fitness Connection, and this remains the best overall gym in the North Charlotte region by a LONG stretch

The pool when well kept is a gem. The sauna when monitored is hot and great for post work out. Ultimately all the machines here are working and get repaired in a timely manner.

Gym etiquette really depends on the time of day but you do have a couple of morons who grunt shirtless and record with a tripod every so often that needs to be asked to follow the rules.

Management should do their due diligence in explaining and reminding the patrons of these rules to encourage a comfortable environment for EVERY paying member

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★ 4

Sales people are pushy but cool.

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★ 3

Horrible...i just got the membership and i regret it...people take for ever to use the equipment...and the staff do absolutely nothing...the dumbbells are everywhere not in the right place...is just a complete mess..and i will add that the bathrooms are dirty...paper towels everywhere...super bad first impression..

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★ 5

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★ 1

This is probably one of the most uncleanliness gyms I’ve ever been to. Staff is not that friendly and hot tub and sauna is always out. Access to sanitation wipes is always out and an inconvenience. This gym needs a major revamp.

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★ 4

Overall great gym. My only complaint about the gym itself is the sanitization stations are always out of wipes. You rarely see anyone walking around and checking these. Also wish they would let stop people setting up outside the door with different organizations. I get hounded to donate something very often walking in there.

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★ 5

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★ 5

Muy limpio y muy buen servicio al cliente.

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★ 4

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★ 2

Too bad the pools and hottubs stay cited by the county for failed inspections as much as they are open. It's a crap shoot. I just joined another gym w pool bc this is just too much incompetence... since they opened, the Hottubs are filthy and according to the county website, unhygienic as well.

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★ 5

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★ 5

Great gym! I comes visiting from out of the country and I could get my membership for a month without problem. The place is huge and a lot of new machines for cardio and weights. Swimming pool and more. People is very polite, thanks!

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★ 5

This was probably one of the cleanest LA fitness facilities I’ve ever been to. I am in town visiting family and felt like I was in a much higher end gym. I will definitely return.

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★ 1

Worst gym ever overpriced

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★ 1

Attended their yoga class. It isn’t a traditional yoga session with quite room. The music in the session is just too loud for performing yoga. And the lights are too bright for yoga session. The YMCA has very nice yoga session with a meditative vibe.

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★ 4

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★ 5

Enjoyed the pool today, love that gym. LA Fitness

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★ 4

Crowded but good

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★ 5

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★ 3

The facility is clean
But the free weight section is pretty small and the dumbbells only go to 100 so that was disappointing
Overall it’s an okay gym, nothing spectacularly good or bad about it

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★ 4

The bathroom needs more attention

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★ 4

This gym has improved their cleaning staff but hopefully they will keep it up. For the rest they gym is a gym...

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★ 5

Harriet ( Personal Trainer)- I just wanted to take a moment to thank you for the great training sessions you've provided. Your expertise and knowledge of the subject matter has been invaluable in helping me to understand and apply what I've learned. Your enthusiasm and positive attitude have also made the experience enjoyable and engaging. Thank you so much.

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★ 5

I have began training with Harriet Russell. Harriet is patient and kind, and most importantly knowledgeable as a personal trainer. I trust that if I follow the plan she’s set out for me I will reach my goal exponentially. Thank you, Harriett!

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★ 5

This gym location is brand new and kept very clean. I am loving my training sessions with Harriet! She keeps me challenged and gives a great overall workout. Highly recommend!!

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★ 5

I recently started my fitness journey at LA Fitness, and I couldn't be more pleased with my experience. Especially thanks to my incredible personal trainer, Harriet. As someone getting back into to working out and dieting, I was initially intimidated to go back to the gym, but Harriet's expertise, patience, and motivation have made a huge difference. She tailors workouts to fit my needs and goals, and pushes me without making me feel like I'm a failure. Harriet's guidance has not only helped me feel more confident in the gym but also more committed to a healthier lifestyle. I highly recommend Harriet to anyone looking for an outstanding personal trainer!

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★ 5

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★ 5

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★ 1

So even if I wanted to I'd never join this gym I am 9 months pregnant and walked in to use the bathroom and the manager Matthew told me I couldn't even though as soon as I walked out I begin to pee myself he could have walked me to the bathroom if I was a danger to anyone I just think this is bad judgement because of skin color and I will be taking this further above him

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★ 4

Decent gym

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★ 3

Nice equipment but wayyyyyyy too small and not enough weights

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★ 5

The place is great

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★ 5

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★ 2

I'm so tired of complaints falling on deaf ears. We still haven't gotten more kettlebells and the facility is a disgusting health hazard. Since Calling corporate doesn't render any results, I'll have to try the BBB.
If the gym wasn't logistically convenient, I would cancel my membership. I'm close to fed up.

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★ 4

I like to swim in the morning and use the machines from time to time. It has everything I need to stay in shape. The people at the front desk are friendly and helpful.

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★ 5

I went to LA fitness with my clients. they Really had a ball in there getting their life back on track and doing the right thing and staying focus. Im proud to say im happy to say i made their day taking them to LA Fitness which my ratio was 12 so I couldn’t workout because I had to look out for my guys .Behavioral Mental Heath Therapist these guys made my day….

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★ 1

Constant harassment and antagonizing! Can't even exercise in peace without prejudice remarks and insults! Very predjistly oriented!

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★ 5

I like the Manager Zee in LA Fitness She is very Caring Patience and Manager Zee has good Knowledge about her work place and Environment where she works.I am here all the Time I am a New Member so I love this Gym a lot.Every things in one Roof they have so much activities and you will enjoy every Moment.I love to come to Gym as much as I can so mine day starts good 👍 She is definitely the Best Manager I have seen.I would love to tell the Management she deserves a Raise. I spend around 517 every Month for mine personal need with personal training and gym monthly fees and it's worth the money 💰 I love 💕 LA Fitness and come here becoz of Zee the Manager she is Inspiration to hit 🎯 the Gym every day and I give her and LA fitness ⭐🌟🌟🌟🌟🌟🌟 I give both the fitness and her 7 ✨

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★ 2

They seriously need to fire all the cleaning staff and hire new people. There’s pink bacterial growth in the showers and mold. They never seem to have cleaning wipes so people can clean the machines. When I joined it was very nice and clean now not so much. The women’s bathroom never has toilet paper in all the stalls etc. Be leery of signing up here.

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★ 1

Can someone do something about the lady who is in the gym all the time working out unsafely. I always hold my tongue but today I see her sitting on the bench bar doing arm curls. The bar itself not the bench. It's freaking disgusting and unsafe. She's not even wearing pants! In what world is this appropriate for a gym!

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★ 5

Is my place of recreation, just amazing. Wonderful team and trainers (Shane ✌is my favorite).

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★ 5

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★ 5

Sean is very knowledgeable and helpful with developing your workout plan.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 2

I used to go here when they first opened. What I experienced last week was nothing like that. The facility was very dirty. I’ve seen planet fitness more clean and this is a newer gym. Dust everywhere, machines look old, bathrooms weren’t properly cleaned. It made me uncomfortable.

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★ 3

Not clean..

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★ 5

Nice, clean, spacious, top notch!

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★ 5

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★ 5

Looks good just needs to be more private for the pool area

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★ 5

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★ 5

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★ 3

I've been a member for a year and go to the gym about 4 times a week. Overall, it has the potential to be very good, and I'd be in favor of a rate increase to hopefully weed out some of the folks that probably would feel more comfortable at a Planet Fitness. Ultimately, the men's sauna breaks too often - probably because foolish members throw water on the rocks despite clear signage against it and frequent repeated offenses. The gym has also posted many signs indicating gym bags shouldn't be on the floor - I'm all for that but they don't enforce it when the clowns disregard the rule. Lastly, the staff doesn't frequently restack weights (which they shouldn't have to but the members are incapable of gym etiquette), or do rotations to reassure wipes are stocked. So far as pros, they have two squat racks, a smith machine, 6 or 7 benches with good dumbbells, 3 flat benches for presses, and three cable cages, among standard machines and a generous amount of cardio equipment. They have a pool but I'm not a swimmer, and I don't take classes, but they're offered. Ultimately I'd give this gym 5 stars if they raised their rates to price out the clowns and reinforced a culture of consistent floor monitoring to ensure wipes are available and, if possible, weights are logically racked

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★ 2

A very poorly ran gym that charges people good money. If you like the sauna then your out of luck because the one over is down at least once a month, gym bathrooms are poorly cleaned all the time, and the hot tube water is very cloudy and doesnt look clean to use. Wouldn’t recommend this gym for the price they charge!

Source: Google

★ 1

Joined three months ago. The sauna, hot tub and most facilities are broken for multiple days at a time. Not worth the money, nothin ever works

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★ 5

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★ 5

Joined for the Zumba class. Jayne was AMAZING!

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★ 5

Great gym and staff!

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★ 5

New ,Nice, clean , excellent service. Lots of room , new equipment. Love it. 😀

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★ 3

Firstly, I will say that during the mornings, when I have been there, it has been cleaned and everything seems in working condition. If you want something that is pretty self serve, like Planet Fitness with more amenities, perfect.

However on the service side of it, and keeping appointments, they are a one star operation. The first time, I had an appointment was when I signed up. Which was with the GM, didn't show up for the 7AM Appointment. They said he comes in later. I accepted this as they said that something was wrong with the scheduler. Next time was when they set me up with a trainer at 10AM. I arrived 5 minutes before my appointment, waited 10 minutes for him in the waiting area, still not there. I knew he has my contact info, so I got in some cardio. 45 Mins later, I clean off the machine, speak with the lady at the desk. Oh, yeah, he is running late, and you were his only appointment, so he will probably reschedule.

Well, no thanks, I normally hit the gym around 7AM, perfect for my schedule, so this was out of my way (time), to have someone not even give the courtesy of a TEXT, to say they wouldn't be there today.

The level of professionalism in the staff is certainly lacking.

Source: Google

★ 3

I wish we could get more kettlebells and dumbbells for the green turf area. There are a couple of 6kg, 12kg, and heavy as hell. I've reached out to corporate a couple times, but nothing has been done after about year of asking where the rest of the weights are. Also, the women's sauna is not clean.

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★ 5

Great workout gear, great pool! Not as busy as other gyms in the area

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★ 5

Always clean and Janitor Jaiden always does a good job when he's cleaning, I always look forward to coming because I know he'll always keep it clean.

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★ 5

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★ 5

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★ 5

Went with an amazing woman and friend (Cecilia Chacon), my wife. We worked out and was amazing. The place is super clean and there are plenty of machines to pick and choose.

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★ 5

Place is very clean and nice. Have sauna for men and women separately and hot tub.. several cardio machines and group classes too .

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★ 5

A much cleaner La-Fitness than Ballantyne. Equipment and gym is cleaned by a hired janitor. This La-fitness has newer equipment and is spacious.

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★ 1

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★ 5

Love this gym. Worth the price

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★ 2

It would be nice if the personal trainer wouldn't slam the weight he's lifting on the floor all the time the manager never tells him anything

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★ 5

Nice gym, with sauna 👌🏻

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★ 5

I love this gym! It's has everything my family and I need, and the staff is incredible and very knowledgeable about their processes. I will always come back!

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★ 5

Jaiden does a fantastic job ! It’s always clean when I go. He always keeps it spotless. No complaints from me ! :)

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★ 5

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★ 5

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★ 5

First Gym Membership and so far I have enjoyed it. No issues so far

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★ 4

Pretty decent gym… wide open space and well lit…
Took one star away cuz some people don’t shower before using the hit tub

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★ 1

Don't join unless you want to be solicited every single day at the entrance by charity groups. I cant believe this gym allows these people to solicit the same members every single day.

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★ 5

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★ 5

Nice gym
I wish they had open trap bars for dl
Wish they had more locations in charlotte

Source: Google

★ 1

The staff were very kind and professional. The pool area, and pool water were dirty. The hot tub had glass in it. The locker room was dirty.

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★ 5

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★ 5

Giezi did an excellent job signing me up today. He was very knowledgeable and helpful with alll programs LA Fitness have to offer. Four stars, exceptional customer service!

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★ 5

Clean, nice variety of free weights and machines. I go during off peak hours so it's never too crowded

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★ 3

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★ 3

I like the gym enough and they have lots of space and equipment. 3 stars for the yoga instructors being rude as hell though.

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★ 1

Wish I knew they consistently don’t open on time before signing up… Showed up to a chain around the door along with many other members, some left and others were just standing in the parking lot talking about how this happens frequently. The gym “opens” at 5 but no worker showed up until 6:15

Source: Google

★ 1

Constantly late openings, 10/30 5:11am not open. Seen many members leave extremely upset.

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★ 3

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★ 4

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★ 2

I have been a member for a year. I changed from the YMCA because of the price, but also I wanted an adult only facility. I use the pool regularly and enjoyed the quiet until the management signed an agreement with the British Swimming School who uses the pool 4 times a week: 2 nights a week and both weekend days during prime time. The pool is full of kids in 1-2 lanes with one lane open for adult members which requires sharing lanes with 1-2 other swimmers. Parents line the benches and there is no place for personal towels/shoes when entering the pool. Gone is the quiet and adult only environment I expected. Fitness classes are limited. There is one excellent yoga teacher, but the other yoga teacher is fitness trained and her classes, while nice are gentle exercise stretches using yoga movements but without a deeper understanding of the practice.

Source: Google

★ 5

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★ 2

Update on 10/8/23 to my original post from June: Changed from 3 stars to 2 stars (only because 1.5 stars is not an option). Honestly, the housekeeping is, and has been, sub-par. I'd like to be objective and give the staff the benefit of the doubt. However, based on my personal observations, the associates who are tasked with maintaining the upkeep of the locker rooms, sauna, and showers are, well, inept and lazy. All three toilet stalls were lacking the single-use toilet seat protective covers on a recent weekday visit. Today (Sunday), all three were lacking any toilet paper. Additionally, there was trash and debris everywhere, the sauna and jacuzzi look totally gross, the two trash cans were overfilled with litter (a common sight), and the showers are far from appearing sanitary. One has been missing its soap dispenser for a while. Refer to uploaded pics.

Original post from June:
Decent gym, solid three stars, maybe 3.5 on a good day. It definitely is Not a 4 or 5 star gym. Not for someone who trains and is a serious lifter. Not the most efficient use of floor space. More squat racks, please! Weight room could be bigger, too. My impression is they're catering to a specific, you could say, more mature demographic. No basketball or racquetball courts. Dumbells increment every 2.5 lbs., which is a plus. The sauna is nice, but it is obvious that a daily hose down is not happening. And there are already (new 2023 gym) build issues with the sauna's woodwork. Men's locker room is spacious with decently large lockers.

Source: Google

★ 5

I had a great 1st visit. Giezi was very friendly and was really knowledgeable of the Gym answered all my questions. I am excited to work out there.

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★ 1

I have spoken to employees about how nasty the men's locker room is. Today, 10/12023 there is blood on the floor and trash everywhere. It seems that these issues are falling on deaf ears. I have pictures to share once againif anyone is interested.

Source: Google

★ 5

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★ 5

Grand new facility, friendly staff, convenient hours

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★ 5

I had an outstanding experience at this gym managed by Jazzy. The staff is exceptionally friendly and helpful. The gym is well-maintained and clean, with a wide range of equipment to suit all fitness levels. Jazzy's leadership ensures a welcoming and motivating atmosphere. I highly recommend this gym to anyone looking to achieve their fitness goals.

Source: Google

★ 5

Giezi provided me with good chai yet services. I highly recommended Him and LA Fitness.

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★ 5

Amazing!

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★ 5

Christian did an excellent job explaining the benefits of being in a fitness program.
I left more committed to working on my health because of her knowledge in fitness.

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★ 5

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★ 5

I had a amazing experience, especially with Braxton helping out as far as signing up, and working out!!!

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★ 5

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★ 3

Gym itself is nice. Plenty of equipment and it’s all in pretty good shape. However, I’ve been frustrated with the limited hours on weekends and the reliability of staff to open the facility. It’s currently 9:30am on a Sunday, and there is still no staff at the gym to open. This isn’t the first time this has happened to me either. When people plan their busy days and child care around the already limited hours on weekends, it’s frustrating when they aren’t open when they’re supposed to be. I’ll be going back to gyms that are open 24/7.

Source: Google

★ 5

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★ 5

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★ 2

Been a member for about 6 months now so I have a good idea for this place. Overall it has good machines and the workout area stays decently clean, but I’m giving it a two star due to the locker room cleaning it’s atrocious the staff does not clean the bathroom or locker room or keep it nice, very disappointing for the price.

Source: Google

★ 4

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★ 3

Good environment, never have stuff to clean machines. Staff is lazy

Source: Google