★ 1

Always hot and stuffy like an attic upstairs. Very noisy in the early morning with a guy screaming with his fight class. Almost forgot the outdated equipment.

Man this is the most disgusting gym I have ever been to and I have to go so many. Construction all downstairs and the cardio section. Stinks like fish because something is going on with the roof. Today there was a septic truck cleaning out the grease trap in the kitchen. Whole parking lot stinks terrible. Every now and then a guy uses an outdoor leaf blower and blow dirt and dust from under the machines so we can all breathe it in (see photo).

Today the roof is being worked on and it’s snowing (see photos)

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★ 4

I really enjoy this gym, but agree with the other posters that, for the price ($199/month), the towels are gross, the mats and much of the equipment is very used and not clean, and the general cleanliness of the place is...not. There is dirt and dust and grime everywhere, and I rarely see either staff or customers wiping down equipment after use. The rec pool is a beautifully warm temperature, but the water is often very, very cloudy, which is kind of gross.

Despite all of this, I still enjoy working out here, but always take a really long shower as soon as I get home so that I can wash any cooties away.

The only other feedback I have is that there are very few evening classes and almost no classes starting after 6 pm.

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★ 5

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★ 5

Best place

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★ 3

It is bad customer service

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★ 5

Love it. Great classes, staff, and facilities. Lots of equipment in several areas. BB, squash, pickleball, and more.

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★ 1

No longer open 24hrs

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★ 5

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★ 1

For 50$ day pass this place sucks

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★ 4

Perhaps not the most amazing club in the nation, it still boasts an excellent staff, great classes and equipment. Gets a bit full at peak times.

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★ 5

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★ 1

For the most expensive gym in the state you should not have to take unfolded wrinkled towels out of a bin that says “dirty” on the side. So disgusting and disappointing. I don’t know how much more I can take of this towel situation.

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★ 5

LifeTime Cary is great. Excellent facility and I enjoy playing pickleball, squash, climbing the wall

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★ 5

Worth the price if it's in your budget. Great for families. Easy to spend all day there. Well kept equipment, some top notch machines too! Friendly staff.
The pool is lovely.so many good things.

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★ 5

Great fitness club with all the areas need to feel great and work your body, mindfulness and spa

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★ 5

Great place to workout with family and friends

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★ 2

Ridiculous Expensive. Poor Customer service

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★ 1

The worst childcare. Employees are young and stood around on their phones, zero interaction when we were told otherwise. When my husband and I walked into the childcare no one greeted us, not a great feeling when you are leaving your baby with a stranger.

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★ 1

Can’t say much for the amenities since I’m using the weightroom mostly. But have to say the gym culture is lackluster and poorly enforced/maintained. Frequently loud groups socializing in the middle of the floor, weight slamming on machines, weights not being re-racked or clearly misplaced (60lb dumbbell on 30lb spot), and random items like half-used water bottles or wipes lying around the floor unattended. Used bandaids and qtips in the locker rooms where towels pile up past the brim. Cockroach was seen running across the floor as well during the evening hour. Underwhelming for a gym that costs as much as it does. Have seen better quality of cleanliness at planet fitness.

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★ 5

Great facility, great trainers. Thank you!

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★ 3

It is a good option for the area if you can take advantage of all the amenities. Unfortunately, during this summer, it has been hot and stuffy. They have AC, but it is not always at its highest capacity, and for the high paid fees, you would expect better. Even worse, probably due to the the current remodeling, the cardio area gets very warm and rough.

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★ 5

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★ 1

Club prices, gym quality: Equipment and the facility in general are not being maintained. Too many “amenities”, too little quality.

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★ 1

Update: more years went by, prices went up more and more. Air is stagnant on the upper level, unless you are standing underneath, the very few vents, you don’t feel the air. It’s really difficult to enjoy a workout this way. I passed this recommendation to a few managers over the years, but we still have no fans.

Lowering my rating, because again this year there is an increase in due’s, it’s 190 for myself and wife now. It basically increases every year.

I just wish there are more A/C vents on the upper level. I find it uncomfortable as soon as you start working-out.
I would be a happier member if 20-30 fans were hung from the ceiling. It is really uncomfortable as there
is no air moving, a slight breeze would make my workout longer and more enjoyable. There are a/c vents but you only feel the air when you stand below those.

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★ 5

Great facility. Some construction right now but that's it stays nice, I guess. Employees are very friendly. Clean everywhere.. Is a bit pricey, but guess you get what you pay for.

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★ 5

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★ 5

If you want a great place to workout. This place has it all for your or you're whole family. This place has endless possibilities

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★ 2

They’re very overpriced for what they offer, especially because their maintenance is behind what other technically less luxurious gyms offer.

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★ 5

Desmond, Jamie from the kids swim are phenomenal. They are so patient and have such a way with little ones. My daughter had a meltdown before swim and they were able to gently redirect to get her re-engaged. I’m grateful to have them as part of our village. I’ve been a longtime fan of lifetime across multiple states since 2010. However, since becoming a parent I’ve greatly appreciated the full family programming from group fitness hot Yoga with Kat and the entire Lifetime Kids Academy staff including Ms Tina and Mr Ryan. Also special shout out to the operations team who keeps the facility so clean. Keep up the good work.

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★ 5

Amazing place for the family to exercise

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★ 3

I've been a Life Time member for most of my adult life. After moving to Raleigh in 2015, I joined the Cary club and initially had a great experience. After relocating from 2021–2024, I rejoined upon my return, but found the gym had noticeably aged. The locker room quality and cleanliness had declined significantly.

Life Time still offers excellent amenities for individuals and families, and I’ve enjoyed many great group class instructors who put a lot of effort into their classes.

Unfortunately, corporate recently implemented a cost-saving measure to cancel all evening cycling classes indefinitely—this was communicated to members on June 2nd, just after monthly renewals were processed. Cycling was the main reason I maintained my membership, so this was disappointing. The change should have been communicated before the renewal period. I also reached out to Life Time’s membership representative several times with no response. The lack of communication and poor customer service is unacceptable, especially for a gym positioned as a premium experience.

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★ 5

After a spine surgery ended my military career my health spiraled downward. I couldn’t move due to near constant pain and packed on 50 pounds of useless fat. The pain enslaved me and I couldn’t even walk 400 meters without stopping. I felt like a shell of the man I used to be. I was stuck physically, emotionally, mentally.

Joining Life Time Cary changed everything.

From day one, the team welcomed me. I started working with Max (Maksym), a trainer who knew how to build around my injuries and limitations. At first it was just short walks through pain, with my son and wife by my side. But we kept showing up.

Eventually, I joined the 60XT Challenge and went all in. I trained 5–6 days a week, tracked every meal, used the sauna, and built a new rhythm. I dropped over 30 pounds, cut my body fat in half, gained muscle, and lowered my cholesterol by 90 points—all without meds. Just structure, consistency, and the right environment.

But the real impact was on my family.

Now my son begs to go to Life Time. We do “Leg Day–Shake Day” together at the Life Café. The staff know him by name. My wife and I get quality time on the treadmills or in the sauna or during the godsend of Parents Night Out. This place didn’t just help me heal—it helped all of us reconnect in a healthier way.

I’ve been in a lot of high-performance spaces. Life Time Cary is top-tier. Clean, supportive, smart programming, and a real community. If you’re ready to stop drifting and actually rebuild your health and confidence, this is the place to do it.

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★ 5

The entire team at Lifetime Cary is very welcoming. They greet my family by name and create an awesome atmosphere. The amenities are well cared for and show pride in the team and facility. Class options and equipment availability are abundant. There's something for everyone. The convenience of the LifeSpa and LifeCafe have saved me when pressed for time more than once. Very pleased with our experience at Lifetime Cary!

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★ 2

No EV charger

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★ 5

Lifetime is great after exploring a lot of gyms - the opening hours are the best !!

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★ 2

Overall one of the better gyms in Cary and frankly one of the biggest gyms I've ever been to. Love the spacious workout floor, basketball courts, swimming pool, etc. They've added additional hydromassages and recovery boots which are super easy to reserve through the app.

However the pickleball program is run horribly here. There aren't enough DUPR rating sessions (only one a week) and there's quite a few people here who never validate the scores on the app if they lose which is really frustrating and a sign of poor sportsmanship. I've had to contact Lifetime each time because there's always someone who won't validate the scores when they lose and frankly I'm kinda sick of it now. I usually play at the Lifetime's in NYC and they have club submit sessions where a designated Lifetime pickleball attendant will enter the scores themselves, so that these problems don't happen and I don't understand why this club won't adapt that. I even overheard a lifetime pickleball attendant say they don’t want to do that because it’s “more work for them” which is an absolute crazy thing to say for someone who’s in charge of of the pickleball programming here…. It's super simple and it would solve so many problems.

They only care about making money and don’t listen to any feedback from the members. I spoke to someone who quite literally said they’re getting rid of the pickleball DUPR sessions and adding leagues (which you have to pay extra for) to make more revenue instead of addressing the issues at hand.

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★ 5

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★ 5

I must say it is so nice to belong to a facility that has incredible fitness classes, clean locker rooms, and a wonderful pool area to unwind. So looking forward to the outdoor cafe opening as the weather gets consistently better.

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★ 1

So fast on taking your money and so hard on giving it back

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★ 5

The staff is extremely kind. They take special interest in anything you are dealing with and are happy and quick to help. The main people I am referring to are Maddie chazz and Ryan, they’re the best! Facility is super clean and they have any machine you could want.

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★ 5

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★ 5

Always complete my workout

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★ 5

Helpful staff, excellent instructors, spotlessly clean, long hours - I’m a fan.
Not cheap - but if go often, even say 5 hours a week… that’s 20 hours per month, at rate of appx $200 per month, that’s $10 hour.
Plus… Outdoor pool in warm weather is fabulous.

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★ 2

It would be really cool if this location would install feminine hygiene trash cans in their bathroom stalls so one can throw away their tampons/pads/wipes. It's like they want their customers flushing these things down the toilet?

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★ 5

Best gym ever

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★ 1

Very expensive, not worth it

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★ 5

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★ 2

Overall not a bad gym. However, the use of sterile lighting through out the facility is rather annoying, introduce some accent lighting...

I dont use the pool, but the chloramines coming from it are noticeable event when not in the pool area, this is dangerous. Either their filters are working overtime or they do not have a functioning UV system.

The steam room is frankly disgusting, it should be getting cleaned twice a day, there is also no enforcement of steam room etiquette.

Lastly, the restaurant deems itself healthy...it isnt, their food is filled with all kinds of preservatives, seed oils, etc...also, invest in proper water filtration systems for drinking water, elkays are terrible and the tap water in this state is horrendous.

The second an Equinox opens up in the area I will be transferring to that. I am looking for a refined gym experience that actually embodies health in all aspects, not just a space with weights and cardio.

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★ 3

We’ve been going to this fitness club for a few months now. Before this, we were members at Lifetime Fitness in Massachusetts.

What can I say? First of all, we really like the size of this club. It’s quite spacious, with plenty of different zones for various types of workouts. Another big plus is the activities available for our daughter. The kids’ club is great, and she absolutely loves the rock climbing—it’s her favorite part.

As for the downsides, there are a couple of things I’m not happy with.

First, the Lap Pool schedule. A significant portion of the day is reserved for classes, which I understand is necessary. But according to the club policy and my conversations in their chat, at least two lanes are supposed to remain open for general use. However, every time I come, there’s usually only one open lane, and that single lane is used by everyone—those swimming, those walking, or just anyone who wants to be in the pool. This makes it really inconvenient. For three to four hours at a time, only one lane is available, and when multiple people show up to swim, it becomes overcrowded.

I once approached a coach and mentioned the policy about keeping two lanes open. She told me there was a class in progress and she couldn’t do anything about it. This has been a consistent issue, and it’s quite frustrating.

Second, the pool water quality. The chlorine level here is noticeably higher than normal. I’ve previously swum at Morrisville Aquatics and at the local Cary pool—a large facility with a 50-meter pool—and I never had any issues. Even when I was at the pool in Massachusetts, everything was fine.

But here, during and after my swim, I get a strong burning sensation inside my nose. I’ve spoken to other swimmers who experience the same issue and now use nose clips because of the irritation. I brought this up with management, and while they said they’d look into it, it’s been three or four months, and nothing has changed.

Other than these issues, I’m happy with the rest of the club.

One suggestion I have is to bring back indoor triathlon competitions. I know there are a lot of triathletes training here, and it would be great if the club organized competitions a few times a year—maybe once every three to four months. I think it would be a fantastic addition and something many members would enjoy.

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★ 5

Amazing gym, has everything you need, and if its ever too full or lacking something you need for that day, Lifetime Apex is open too. Aesthetically pleasing, great atmosphere, gotten to the point I dislike other gyms not associated with Lifetime.

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★ 1

I can't recommend this gym. It is a massive facility, but management has disappointed us repeatedly. I simply can't trust a gym that forces me to deal with some sort of billing issue every month, assures me it will be fixed, and then repeats EVERY single month I am a member

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★ 1

Nice-looking gym, but the staff there made promises to my wife and I that they did not keep, costing us hundreds of dollars. They spent plenty of time getting us to sign up, but all but disappeared when we needed help with our billing. We tried over several months and had the same issues over and over again.

I would not recommend this place at all. Choose anything but Lifetime.

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★ 5

Loving the variety and frequency of classes, the availability of great machines and free weights, the lap pools, fun pools and cycle training. The trainers are super professional and the locker room facilities are very good. Really loving the pools in the winter.

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★ 4

Spa zone used to be such a great place to relax after a long day… now you come at 10 pm and have to wait “in line” to get into a hot tub - it’s been months since both were open at the same time. I do sound like a spoiled girl, I know, but my (expensive!) membership price only increases through time while nothing new is added and what I pay for is not even available.

P.s. a month later, both hot tubs are working! Yay!!!

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★ 1

If your trying to actually swim laps this place is an absolute Joke.

Waste of money.

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★ 3

My rating would have been different before June. The trainers, front desk staff, classes and equipment on the 2nd floor are great. Love the selection and attentiveness to clients. On the negative: since June there seems to always be one spa out of order, sometimes both. Today there was one down and the other had half the jets working. The locker room cleaning has become inconsistent including the showers, lockers and steam rooms. If you want to shoot around on the basketball court since it's down to one and there are camps and activities at times - best to do it before 630am. In traveling around to other locations on business they don't seem to have the issues, especially maintenance, compared to this location.

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★ 5

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★ 5

Love this place! It's my 2nd home ❤️ love the staff love the service and environment! Perfect for a gym bro like me.

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★ 1

I only use this gym for pickleball because I have played with the people in this pickleball community for years. Today I was told I was not able to tell people who work at LT (the PB workers, in particular) that they are doing anything wrong. Don't they get paid to LISTEN and deal with members? They aren't doing a very good job. Glad I am also a member of Pickles and Play where they do listen.

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★ 5

5 ⭐️ Zac Rose - that’s why!

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★ 5

Love the classes! Amazing teachers. Good service at the front desk. Worth the money in my mind.

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★ 5

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★ 1

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★ 1

Most inconsistent and absurd policies that are not clear nor enforced. The staff is also unbelievably rude. The way I have witnessed them speak to other members (who pay an obscene amount of money) has been shocking - and this is multiple staff members and management.

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★ 1

Choose another gym.
Everything was great until my partner and I decided to do couples personal training. I requested a change of trainer as I didn’t think the person we had would be the best fit for my needs. Instead of assisting me with this change the training supervisor decided to speak for his trainer despite the fact I never said anything more than he wasn’t the best fit for me. And then he tried to upsell me more training when I was already upset and he hadn’t even actually helped. For $259 per month on membership plus the additional cost of the PT I expect to be treated like a person not a number. I signed up elsewhere I’m paying less on the membership, I found a specialized trainer who’s been really respectful of my body’s limitation and willing to assist me with accommodation to make training accessible for me. And because of that reason I’m doing training every week. You will find better out there for less money or at least equal to.

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★ 5

Lifetime Fitness in Cary is excellent if you have kids. The Kids Academy staff are amazing. Dedrick and Jocelyn do a super job, but all the staff really work well with the kids. We feel safe leaving our son there and he loves summer camp. It’s not easy keeping up with the kids all day but their staff ratio is good and they do a good job.

Thanks Kid’s Academy staff!

Aside from that the gym itself has super facilities (great pools, sauna, jacuzzi, weights and cardio area etc). We have have been members for 5/6 years now and go often.

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★ 4

Awsome but a lot of members

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★ 5

Lifetime Cary is my favorite gym in the area. I’ve been to many different types of gyms and classes- and this place has it all. Their class variety alone makes this a great option for everyone and the instructors and trainers are all highly knowledgeable and fun to follow. Shoutout to Max especially. Check it out!

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★ 1

I have no problems with the gym or facilities, they are fine, not great, but fine. And for the price, I think just fine is freaking ridiculous. But my real complaint comes with their new guest pass policy. First, if you are a minor, you must have a parent fill out a consent waiver which I understand and agree with but this is just the start. Following this, your guest must go through this complicated and time consuming process of downloading and setting up the app and then providing a government issued ID. Why do they need to do this? Is your goal to deter new people from coming to lifetime? If so, you guys are doing an exceptional job. But this is not all, now a minor cannot provide a guest pass to another minor. This makes no sense, both individuals have had a parental consent form filled out on their behalf. So why must an adult accompany the guest? You guys know you have a vast amount of members who are minors and if you did not have this clientele your profit margin would be exponentially lower. If you can't tell, I am a minor but I am also the only person in my family who frequently utilizes the facilities at lifetime. My family of 4 is pausing our membership today and going to get a membership with our local YMCA. Change this policy if you don't want to lose money!

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★ 5

As a plus sized woman I was nervous about getting back into the gym, but this place is incredibly welcoming.

Their staff is diverse in experience and very friendly. After coming here to the Cary location for a couple months I can’t walk through the gym without at least one person who works there remembering my name and saying hello.

They are very helpful when it comes to signing up for classes, lessons and private sessions.

The patrons that come here are also very kind and respectful. I haven’t had an issue with anyone that goes to this gym as a member. Even during peak times everyone is very respectful and there’s always equipment available.

The manager of the location is very attentive and down to earth. You can tell the employees enjoy their work and are treated overall well.

The gym is kept clean and there’s always someone around to help with something if needed.

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★ 1

They added the most inefficient way to invite a guest. They have to go through this annoying process of downloading the app. Also, if you like to play basketball, they only have 1 court now since the other one they had is now a pickleball court. The one basketball court is half the time closed because of events and 2 days per week, one half is taken from 5-7:30 by older men who think they own the gym. For the insane high price you pay, this is pretty terrible.

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★ 1

$50 for a day pass?!?! They must really think highly of themselves!!! No such thing as a week pass and a month is $170+. Couldn't believe the prices and went to a smaller, totally adequate gym for a fraction of the cost.

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★ 5

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★ 5

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★ 2

This is a great sports facility. The problem is that it’s SUPER overpopulated! Since early 2024 they continued to take new members on. Every class is full and with waiting lists at reasonable hours. The gym is packed and several people wait for the same strength exercise machine. Pickleball courts are full most of the time. Open play has waiting lists and reserving less than 7 days in advance is impossible. They have noticed the popularity of certain activities and they try to monetize more out of it (pickleball is an example: more intro and paid clinics) less open play slots for advanced players, less time for reservations). Service suffers: bathrooms are full and not clean enough. Bins overflow. Pools not so clean.
I would look for another facility or a different chain if possible

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★ 5

Jeff is a very good worker he has a full tub of towels and is getting them cleaned for everyone! 10 stars if i could.

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★ 5

The folks working in the Kids Academy do a wonderful job.

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★ 1

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★ 5

I recently had the pleasure of being assisted by Lott at Lifetime Fitness, and I cannot speak highly enough of her exceptional service. Lott is incredibly knowledgeable, approachable, and always willing to go the extra mile to ensure that members have the best experience possible.

I had some specific modifications I wanted to make to my gym membership, which can often be a challenging process. However, Lott was very kind and cooperative throughout the entire process. She made my membership experience a breeze, ensuring everything was clear and transparent. Gyms are not usually this straightforward with membership changes, but Lott was completely the opposite. Kudos to her for her transparency and dedication.

Thanks to Lott, my visits to Lifetime Fitness are always enjoyable and productive. She truly represents the best of what this gym has to offer. Thank you, Lott, for your outstanding service!

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★ 2

It’s a great gym with access to everything you’d ever need for fitness and very clean. The downside is it’s very expensive and suffers from frequent power outages which cause them to close. It’s happened twice while I was mid workout and the lights cut out and was told we needed to leave. Now just today I show up and it’s closed from power outage.

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★ 5

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★ 5

I visited LIFETIME Charlotte while I was away from my home Raleigh club over the weekend and was able to enjoy the amenities there. My only gripe is that these clubs do not have EV charging. Other than that, the facilities were very nice and I enjoyed my time visiting,

Unika B. & Co.

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★ 5

Perfect 👍🏻👍🏻

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★ 2

Overpriced for getting told you can't use a large portion of the deadlift racks during certain hours because they need to occupy them for things they could do elsewhere. Personal trainers also need to practice good gym etiquette and not leave weights laying around after their personal training sessions.

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★ 1

Be careful going to this gym during evenings because my car was parked here from 8:30pm to 10pm and I come out to the window being smashed. The security here is not working, as the security should be patrolling the area keeping an eye on the vehicles. This gym membership cost more than any gym membership for the security to not do its job is very disappointing. I asked for camera footage to see, understandably it's confidential but very upset over this happening at a gym parking lot. Im writing this review as statement to say how can anyone feel safe parking their car here when something like this happens so easily?

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★ 5

The complete package! Don't know if there is a more comprehensive gym nearby. In addition to gymming you can do rock climbing, swimming, pickle ball and many more activities... And then relax in sauna too

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★ 3

A nice gym, but the prices continue upward while the amenities disappear. I was surprised that they stopped supplying those $0.50 razors in the men's locker room. C'mon.

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★ 5

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★ 1

Too expensive

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★ 5

We love this LifeTime location in Cary. We hate to see membership price go up every year. We remember paying $70-$80 per month many many years ago, now it costs $175!

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★ 3

Should be the best gym in Raleigh, however the reality is far from that. Weight section is pitifully small when taken into account how many people come here. They have 4 flat benches for dumbbells. IT DOES NOT MATTER WHAT TIME OF DAY IT IS THEY WILL ALL BE TAKEN. the personal training classes take up all of the squat racks at 6pm and prevent you from using them as well. If you lift this is a terrible gym for you. Not to mention this gym is insanely expensive

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★ 1

The men’s locker room is constantly disgusting. They do not clean the steam room on a regular basis and it becomes soiled by people going in wearing their street clothes and shoes, of which should not be allowed. The wet areas are a place to be clean and relax. They should be cleaned with disinfectant at least twice a day and scrubbed to prevent pathogens and dirt, and then allowed to dry out over night when the club is closed. The towel in the photo was wiped off from the bench in the steam room. The showers often have used bandages, wet paper towels, used razors and mildew on the tile. The management doesn’t seem to care about the level of cleanliness.

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★ 5

They are the best!!!

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★ 5

I love this gym. The fitness instructors are top notch, the equipment is state of the art and there’s plenty of space to move! I especially love the fitness classes: dance jam, barre fusion and Alpha are some of my favorites.

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★ 2

I visited here as a guest as I was reviewing options in the area for swimming year-round. I truly enjoyed my swim in the cold water pool. However, the one positive is outweighed by several negatives. First, upon check-in my partner showed their QR code and asked about admitting a guest. We were asked to wait on the other side of the check-in desk. It wasn't too long. The young man who came to check us in wasn't rude, but he wasn't friendly either. "Our computer system's down," he says. "And I'll need to see some ID." I show him my license and he starts to write down the details and I'm wondering what is going to happen to the notepad upon which he is writing my personal information. I give a vibe that I'm not going to give him my email. Anyhoo, off to the pool, fine. Out I get thinking the spa looks good, especially after a half hour in a cold pool. But one of two is out of order and the other one is full. Oh well. I'll try out the sauna and then steam room. The sauna is okay, just not hot enough and a kid in a hoodie is sitting next to the heater (in a sauna...). I barely sweat so next I try the steam room. An old guy is hurrying out. As I go in, "It's not making steam," he says. We look inside and there is no steam. Instead, a jet of rusty oily water is spurting out onto the floor. "Yeah, it's a bust," say I. The hot shower was good, the lockers were nice and otherwise the services were acceptable. However, if I was paying the membership of $121 pm I'd be complaining up a storm at two major features (spa and steam room) not working. And then the computer glitch and my private data on some dude's notepad... My partner said that they had not been happy with Life Time and was considering switching to the Y. Hence two stars. One final thing is that given this experience, I am dumbfounded at the prior comment "The staff is great, the equipment is always clean and in good shape..." Is that a paid review? PS Apparently a new manager should be arriving soon. Good. They are needed. Good luck to them!

Source: Google

★ 1

IF YOU LIKE HAVING YOUR RATES GO UP EVERY SINGLE YEAR, THEN THIS IS THE PLACE FOR YOU. THEY CHARGED ME 80% MORE THAN WHEN I STARTED.

Absolute scam. Pickleball used to be free with a $100 membership. They decided to build a court that made them LOSE A BUNCH OF MONEY AND CUSTOMERS, so they started charging everyone $150+ now for a basic membership. Every single gym member now pays 50% more in the last year. I got charged 80% more because I was a member before last year.

If you don't sign up for a pickleball court 3 weeks in advanced, you don't get to play. And if you miss two, you can't even play for a few weeks.

The food court is overpriced and disgusting (especially the coffee). Someone stole my pickleball racket there and no one tried to help find it. The trainers are a joke.

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★ 1

The offerings in this gym are undeniably good. I have been a member since the year they opened, and unfortunately there is not any other competition around here. This shows in the constantly rising prices. They are taking advantage of their customers… the new ones with ridiculously high prices and the old loyal ones with significant price hikes, sometimes more than once a year. There is no customer service to speak of, so complaints are disregarded. If they aren’t raising the prices, they are taking services away. There are way less group class offerings than in the past…you have to pay extra for the opportunity. They bring in new services that you can only access if you pay more. I am simply disgusted with them and how they operate, and yet it is the only comprehensive gym near me so I feel trapped in their abuse. As an aside, there’s been a drainage problem for years in the women’s locker room so the floor stays pretty nasty.

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★ 5

Just like every Life Time I’ve been to, the place is clean, well run, and the staff is amazing. I love this company.

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★ 5

So much to do here! Love the sauna!

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★ 4

I love this gym, I have been a member since the beginning. That being said - I cannot give it 5 stars due to the ridiculous and ever-raising cost! I may start looking around for a new gym because I just don't know how much longer I can justify this cost for one person!

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★ 2

Been a member at lifetime since 2008 in Scottsdale Arizona , transferred to Cary about a year ago and I've been extremely disappointed with this club. Cleanliness is lacking . On multiple occasions there hasn't been any clean towels available in the mens locker room. Tends to be over crowded and just overall lacking compared to some of the other clubs I’ve visited. Hopefully Lifetime Cary will step it up!

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★ 5

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★ 5

I did the half hour stretching program with Jaylen Robertson and let me tell you everybody should be doing this. I was so tight with my muscles because I sit down and work all day long. He worked out a lot of the kinks plus showed me exercise I should be doing at home, kudos to this guy

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★ 1

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★ 4

Been there twice as a guest. Generally nice, although some parts of the facilities are dated.

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★ 5

I really like this gym – it's the best, hands down! The staff is great, the equipment is always clean and in good shape, and there are plenty of classes to pick from. If you live in the Triangle area, I highly recommend this gym over the other two in the area. Also, I hope they open a new one near Chapel Hill soon, because this one can get pretty crowded sometimes.

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★ 1

Horrible, they never answer the phone and when they do they either rudely hang-up before your bluetooth gets a chance to connect or they connect you to another extension and surprise, voicemail!

There are no towels by the outside pool and the ones inside are old and overused, the showers are disgusting and full of hair.

Don't waste your time and money, this location does not operate at the same level as other Lifetime Gyms.

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★ 2

Extremely expensive! Had a family membership here and broke the bank. Had to cancel and took my family elsewhere. Although they have many things to do for the family, it is not realistically affordable. Also, I noticed their pool is degrading and needs upgrading.

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★ 2

Definitely an all-in-one facility, but far too expensive especially considering how many people go here . They're the only full-service gym in the area, though, so they can get away with it. Customer service doesn't answer the phone consistently, caused issues with my cancelation and now I've been charged an extra month that probably won't be used. They offer no programs for military/vets, first responders, or other high-stress/low reward professions. Not a deal breaker for most, but it is disappointing considering most other gyms have a program and cost far less. Facility is mostly clean, but definitely has become a fad gym. If you need pain management facilities and gym in one place, this is probably your only option and you're gonna pay for it. Nearly 200 dollars monthly is not ideal for someone only there for specific facilities. If it wasn't for the lack of front desk support and I hadn't been charged again, I would give 3 stars.

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★ 1

Really dirty and disgusting pool. I got e coli infection from the pool and took me weeks to recover; they hardly ever change the water and there are people walking in drenched in sweat from the gym or kids urinating inside. If you charge your member such a premium membership at least keep the facility clean. Front desk is horrible service as well - especially a lady name kelly is rude and should be fired (she literally yelled at my 4 year old daughter who ran ahead while I was pulling up my app to login and said "control your bratt next time"). Also guy at the front desk in a suit whose busy on his phone never answer questions with more than one word. Gym itself is overcrowded and equipment is ok but some of it is old. Personal training is truly somethinf else...dont make the mistake of taking a "free session" unless you want to be endlessly harassed by the staff trying to upsell you services. Overall crappiest gym in Carry if not the whole Raleigh region.

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★ 5

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★ 2

Not worth the price. Can’t use the facilities for the whole summer because of camp… staff is never really that friendly. Going to leave for the YMCA

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★ 5

Amazing Club! activities galore!

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★ 4

Let me tell you, Lifetime Fitness Cary is the bomb! Seriously, I can't rave enough about this place. The staff is incredible - from the trainers to the management, they're always there to lend a helping hand. If you ever have any concerns or problems, they go above and beyond to take care of it for you. Plus, the vibe in there is just amazing - everyone minds their own business and is super friendly. You'll never feel judged or out of place. Trust me, this place has it

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★ 5

It has been an amazing experience being a member for two years. I love gym!

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★ 5

I can spend hours working out and enjoying the spa.

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★ 5

The Life Time team is pleasant. The facilities remain up-to-date.

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★ 4

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★ 5

very nice and for extra $100 one time fee gets beach privileges.

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★ 5

In addition to being a great place to exercise, Lifetime Cary has an excellent chiropractor on staff. Dr. Laurie Buob expertly combines her chiropractic and personal training expertise. Laurie truly listens. She partners with you to identify health goals, create a plan, and assess progress. I am healing, gaining strength, and learning how to avoid future injury. Thriving!

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★ 5

Amazing facility. In addition to top notch exercise equipment and facilities (pickle ball, racketball, squash, basketball and a pool) they also have a great spa. Thinking about trying a facial...

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★ 1

Basketball courts and swimming pools are often reserved during prime time, hope to improve in the future

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★ 5

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★ 5

Amazing customer service, and extremely fast at replying to all my questions via email.
The app is super handy.

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★ 1

Worst stafff I went their for a day and I hated them.

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★ 1

I was already complaining about $129/month but $169 😦
Are you nuts?! 😂

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★ 5

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★ 5

Been a member since they opened this location years ago. Continues to be well maintained and still the high bar of fitness centers.

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★ 5

I honestly can’t speak enough great things about this place. From the employees, to the trainers and even management. Everyone’s willing to help you out. If there’s any issues or concerns, they take care of it. Everyone (even the members) just mind their own business, is nice to anyone and everyone understands that they’re there to improve, no matter what level you’re on.

Best of all, the employees and management know how to do their job very well. Personal trainers as well. I was always hesitant on personal trainers b/c to me I always see them lounging around as they train someone like they don’t really care about it. Not in lifetime. I can tell every personal trainer there focuses and makes sure they’re taking their clients to a higher level. Shout out to Bobby who trains me. If I have any questions the trainers are always there for you.

I tried once to find another gym that’s cheaper but nothing beats this gym. It’s to good to pass up and worth every penny.

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★ 5

Excelente!

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★ 5

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★ 5

Huge, clean facility with a lot of amenities. Employees here are very nice and helpful

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★ 5

Always the best

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★ 4

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★ 1

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★ 5

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★ 4

We like it here. Clean for my standard, but it is not sparkling clean. The staffs are very nice and friendly. Swimming lessons are excellent. Anthony is our swimming teacher for my 4 year old, and she is good with him, and her skills are progressing nicely. The only drawback is that it is expensive and we didn't use the facility often enough to justify the cost. If you can afford and use it often, it is an awesome place for families.

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★ 5

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★ 5

Great facility.

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★ 5

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★ 5

Nice clean place. Has everything you need as gym , spa , pool , sauna , steamroom. Also has all kinds of classes activities like basketball ect.

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★ 5

I have been a member of Lifetime for a couple of years. The gym is extremely immaculate, and the equipment is top of the line. The services and classes offered is very impressive. The entire staff is very friendly and accommodating, and are willing to help out in any way! Upper management is very professional.

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★ 5

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★ 5

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★ 5

One of the best gym in NC. Every time I am in town I make sure to spend some time there. Great atmosphere, great staff and great after workout place for a shake or meal.

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★ 5

Lashelle is the best massage therapist I have ever been to. I suffer from chronic hip pain, after one visit with her I was able to move without pain. As a disclaimer, there was some after treatment pain, but it went away quickly and the relief was worth it. As for lifetime itself it is an excellent place to relax and work out that includes a spa, sauna, hot tubs, workout equipment, personal trainers, cafe, showers, kids academy, and more. If you are a mom and need to relax the kids academy for kids under 1 require a reservation and can last for up to 3 hours. That is 3 hours of mommy time. There are lockers in the dressing rooms at no additional charge as well as towels, makeup remover, shampoo, body wash, q tips, razors, and mouth wash. It is a real club style membership location. Over all it is a retreat that is kid friendly, inclusive (ramps other amenities), and hospitable. Well worth the money, but even if none of that was included, going to Lashelle alone would be worth every penny.

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★ 4

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★ 4

I have been using this network of sports clubs for 9 months. I like this club But for me in Framingham Massachusetts better Because of there is bigger pool and place

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★ 1

As many have pointed out, extremely poor management and discrimanatory behavior especially in aquatics.

I will add details about the experience later.

Honestly, you may be fine until you have to or need anything from aquatics management. Zero emotional intelligence and zero professional behavior except very few people.

Of course behavior (as witnessed with my own eyes) is completely different when you sign up yourself and/or your child for private lessons $$$ especially with the aquatics manager.

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★ 5

Andre was the best.

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★ 5

This gym has everything you could want plus more+

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★ 5

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★ 5

Greatest fitness place ever. They literally have everything here.

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★ 1

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★ 1

The basketball court was half the reason I even got a membership here and now they replacing it with a pickleball court!? As if the daycare taking up one of the courts half the time wasnt enough. Its funny how they suddenly make this change only a few months after a fight broke out on the court after one of the league games. This is clearly a underhanded attempt to keep African American members from coming here there's no other reason why they would do this Cary already has enough tennis courts

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★ 4

This place has everything. But they have changed the main work out area upstairs recently which is good.
It helps more if they add more dumbells and extend that area.

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★ 4

Очень большой зал,много классов,бассейн на улице и внутри. Приветливый персонал. В кафе хотела купить еду,меня не обслужили,потому что у меня еще не было карты и приложение не установлено были.сказала номер телефона но они не нашли меня. В итоге потом мне сказали что они даже не должны были спрашивать…этим расстроили

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★ 5

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★ 1

Subpar customer experience throughout the time period that I held a membership at the Lifetime facility in Cary which by the way is not inexpensive. I witnessed discriminatory practices in the way that members are handled. There was little to no solution or proper customer service and I will not pay for this type of experience. My five foot six, 162 lb, 12 year old son who is on my membership was denied access to the facilIty as Lifetime had an error in the system and refused to correct the error once I made them aware and instead requested that I provide state certified records when that’s not a requirement when joining the club. I have never been made aware of official records being a requirement of any other member of the club. Two thumbs down and I would not recommend. Additionally, there are no managers overseeing the operation during the evening shift and not a concrete process in place for escalations that requires assistance from a manager.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

I’ve been a member for over 10 years. I went in the Cary lifetime office back in April to freeze my membership for June and July. I freeze my membership every summer and this year for some reason I noticed they did not freeze my membership and when I called they told me I had to contact corporate. As of right now I’m stuck paying for two months and they won’t give me a refund! I also went in on July 30th to cancel my membership and told the receptionist that my membership was on a freeze till August 15th and she told me that I wouldn’t have to pay for the full month of August but I was charged August 1st for the full amount.

Be VERY careful if you freeze your membership or cancel!!! I would highly recommend getting everything in writing and signed, so your not out any money!

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★ 5

This gym has everything and they embody a philosophy of inclusion. I love it!

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★ 5

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★ 5

Nice atmosphere, great for kids.

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★ 1

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★ 4

Favorite place for my kids. But I hope it is more affordable

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★ 5

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★ 5

First time here Everything was first class, and extremely well run and managed.

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★ 2

They are getting rid of a basketball court in favor of pickleball courts 🙄🙄🙄 smh

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★ 1

If I could put a half of a star I would. Poor experience with lifetime spa. Went for a pedicure and gel polish. First I was given a warm welcome, after that I was placed in a broken chair, the back of the chair couldnt come up! By then I'm totally upset. Then I was told she cannot proceed because I hit my toe. It's clear she doesn't know what's she is doing when it comes to nail damage the toenail is a different color. I asked for the acetone to be removed before leaving I was given a hard time with that. Not pleased at all!!! Will not go back to that spa very ridiculous!

Source: Google

★ 1

Appalling customer service and equipment that is worn and poorly maintained. Would not recommend, I looked past the equipment that seems to be on the edge of falling apart until today. My girlfriend and I have been members here for about 2 months and have just had the worst experience we've ever had at a gym. Also the rock wall has barely any hours that it’s actually open.

My girl friend was stared at by one of the female employees in her locker room while she was getting undressed and when she was about to go take a shower the employee approached her and very rudely told her that she could not take a shower and had to put on whatever she had and leave the building. This was right at 10pm and what's crazy is while I was waiting outside the locker rooms , AFTER I TOOK MY SHOWER AND WAS AROUND 10:20pm SOME FEMALE EMPLOYEES WALKED OUT THE LOCKER ROOM ASKED ME IF I WAS WAITING FOR SOMEONE AND THEN KEPT WALKING. AT THAT TIME THERE WERE STILL MEN IN THE MENS LOCKER ROOM. When I checked my phone I saw the text from my girlfriend about what happened and that she was outside.

The gym closes at 10pm on Saturday. She was in the pool and I was in the gym. She left the pool at exactly 10pm, I finished my set when they announced they were closing and left the gym sometime around 10:07pm. We both went straight to our respective locker rooms when leaving the pool and gym. When I went into the locker room plenty of other men were still getting dressed and taking showers, I went to take a shower and while taking a shower (maybe started around 10:13) I was told that I had about 10 minutes till they were closing up.

Clearly women are treated differently here than men. With the terrible customer service and the fact that a lot of the machines are in poor shape I'm thinking this may not be the high end fitness club that they claim to be.

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★ 3

Equipment is up to date, though some of the rowing machines & treadmills could use some maintenance. The upkeep in the men's locker room is also hit or miss. Parking can be a pain. The music+noise level make it difficult to listen to podcasts & videos on your mobile device. Usually the staff is responsive. Gets super busy from Jan 1 thru Feb 14. Summertime evenings are a breeze.

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★ 5

Best place to relax, exercise, take a dip or swim laps, and all while kids have fun too

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★ 5

Great place, clean, nice equipment. Good people, now I just need to go more! :)

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★ 5

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★ 5

I love the cleaniness and upscale feeling of this location. The whirlpool and outdoor pool set up are awesome and I love the pickleball games as well. It costs a bit more than most gyms but in the grand scheme of things, it is quite the value.

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★ 5

Great gym, good customer service. The life café always offers good healthy meals. We belong to this gym for three years now and we cannot complain. Can improve by sanitizing showers and steam rooms more often, as there are too many people now, but in general it’s just good.

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★ 5

Best gym in the area but the price is steep.

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★ 2

It’s getting harder and harder to find open benches and available freeweights, even during off peak hours. This is a problem that we pay to avoid by patronizing a fitness center that charges $119/month. They really need to open another nearby facility ASAP. If we wanted missing dumbbells and unavailable benches, I could go to one of the “bargain” gyms and pay $9.99/month.

Don’t even get me started on the disgusting status of the men’s restrooms after 9pm.

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★ 4

it is good!

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★ 2

Please replace the management!

Over the past year or so, this place went from bad to worse. I have absolutely no complaint about the instructors, it’s the greedy approach of the management that makes this place unacceptable. Due to the lack of cleaning staff, the studio floors are filthy covered with human hair and sweat. This is true even for the first class in the morning. Showers are covered with mold. Towels are so old, there are basically two types: the grey ones with questionable stains and the see-through ones. You really go through 5-6 of them before you find the one that you are not disgusted by.

You think this is the best that Lifetime can do, so live with that. Well this is NOT true and this is the reason I decided to write this review. You visit Lifetime branch in Raleigh and none of these problems are happening there. I get it, you want to save money, but this is not the way you should do it. I’d rather pay $10 more and not feel disgusted every time I visit the gym.

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★ 5

Great fitness center with everything you could possibly want. It has a definite resort feel with a cafe, pool, pickleball, basketball, climbing wall, exercise equipment galore. I know there is a lot more than I am missing so worth checking it out for yourself.

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★ 2

Instructors in this place are amazing, but please replace the management. The place is dirty! The studios are full of hair and are rarely cleaned. Same goes for the locker rooms and showers. It is disgusting how dirty the floors are sometimes.

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★ 4

Very impressive gym. It’s not cheap, but you get a lot for your money. The child care options are great and the amenities like swimming, rock climbing, and basketball courts really put this gym head and shoulders above the rest. Great place for families.

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★ 5

This place has everything a gym lover would need. Spacious workout area

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★ 5

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★ 5

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★ 5

What is not to like about this place.. The staff is friendly and engaging. The facilities are well maintained.. The atmosphere is family friendly. It is a bit pricey but but it is still a good value peanut

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

Beautiful, clean and spacious facility. Visited from NY with my significant other who is a member. Had the pleasure of taking the Saturday morning Zumba class with Deisy. Amazing energy and moves. She kept me engaged, smiling and motivated throughout the whole workout. Looking forward to my next class.

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★ 3

Not a huge fan of the location. it felt a lot like an eighties Mall. the staff was pleasant. The facility could seriously use some updating.

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★ 5

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★ 5

Great staff, clean and wonderful classes

Source: Google