★ 5

Dewayne is an amazing coach. First week I was down 8lbs. Waiting to see my results in 3 months!!! Will update with pics.

Source: Google

★ 5

Me gustaría poder asistir pero mi inglés no es muy bueno, mi hermano que asiste ahi me ha comentado que es un lugar muy agradable, será posible que alguien de ahí hable español??

Source: Google

★ 5

I absolutely love the experience I have had with Coach Wade and NC Fitness Club. It has made me excited about getting back into the gym and I love that it is a place for all ages and all fitness goals. I couldn't imagine going anywhere else in Raleigh! Thank you!!!

Source: Google

★ 1

Unfortunately, I can vouch for the truth behind all the comments that this is a predatory business and that once they get your information, you WILL get random erroneous charges. I stopped going 2 years ago after my "3 month trial" period was over. Primarily because of the nickle and diming. I remember i was out of town and had already paid my monthly fee. Then I got an additional charge randomly that the owner said was a "club maintenance fee." He promised to return it but did not. Not only did the club try to continue to charge my card, they sent me to collections!! (which i wasn't worried about because I actually know how to read contracts and used their own wording to promptly get that dismissed). I was just going to leave it alone HOWEVER, 2 years later... I am STILL getting notifications that "ABC Fitness" is trying to charge my card. Luckily, I keep that card locked for this very reason!

I know the owner is going to come on here and try to clap back with some AI generated, gaslit response. But do NOT let his argumentative nature fool you. If you were a victim of this bait and switch, simply dispute the charges and IF they send you to collections, just contest it. By now, even the collection agency is hip to this scam and made it very easy for me to make it go away.

Source: Google

★ 1

NC Fitness Club (Raleigh) – Predatory sign‑up & cancellation tactics

My daughter tried to cancel a brand‑new membership at NC Fitness Club in Raleigh less than 24 hours after signing. Instead of a simple “we’ll cancel it,” she was told to send a letter to a totally separate billing company (ABC Fitness Solutions in Sherwood, AR) while the gym kept her signed contract and insisted they’d “send it in” anyway. They also required her Social Security number just to join. This is exactly the kind of setup consumers complain about.

Here are the red flags we experienced (and that others report):
• Hard‑to‑cancel hoops: Being forced to jump through a third‑party billing company to cancel is a classic barrier tactic. ABC Fitness Solutions has pages of BBB complaints from people trying to stop billing or cancel memberships. 
• Separate entity billing: The gym is one brand, but billing/enforcement runs through ABC Fitness in Arkansas. Even BBB lists ABC as a third‑party billing company for gyms. 
• Pattern of consumer complaints: Public complaints about ABC often say “the majority of complaints pertain to canceling gym memberships.” That aligns with what we were told. 
• Local sentiment: Reviews for NC Fitness Club mention cancellation problems, too. 
• Not BBB‑accredited: NC Fitness Club itself is not BBB‑accredited. That doesn’t prove wrongdoing, but it’s another yellow flag. 

What NC law says (why this matters):
• NC’s Attorney General warns that health‑club contracts must clearly disclose your right to cancel and how to do it. If they require advance payment, the contract must comply with the Prepaid Entertainment Contracts law. 
• There’s also a statutory framework on refunds/cancellation fees; gyms can’t just make up obstacles or ignore a valid cancellation process outlined in the contract. 
• The AG also explains you do sometimes have a legal right to cancel after signing, and sellers must notify you of that right in the contract. 

My take: Requiring a SSN to work out, then throwing up walls the very next morning when a member tries to cancel, is predatory. If you’re confident in your service, you don’t need trap‑door billing and maze‑style cancellations. I would not recommend handing over a SSN to any gym that uses these tactics.

If this happens to you:
1. Cancel in writing exactly as the contract says (email + certified mail if possible) and keep proof.
2. Dispute any unauthorized drafts with your bank.
3. File complaints with the NC Attorney General and the BBB and reference ABC Fitness Solutions if they’re handling billing.

Source: Google

★ 1

Owner advertised free body transformations on IG saying that if you pay for 2 months you get the third month free and used my account information to continue to charge me anyway, when I addressed this issue with him he informed me that he doesn’t deal with that and had some woman reach out to me to tell me I’m not getting any money back. Then I reached back out to him to tell him what she said and he told me he was too busy to deal with that, I never got my money back. Dwayne is extremely unprofessional and a thief.

Source: Google

★ 1

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★ 1

Canceled meal plan( $10 month) and I’m being harassed via a collection agency for $159 SMH. The worst experience ever do not sign up for ANY services!

Source: Google

★ 5

Great place and trainer Dwane is great too! He pushes you for the better. I appreciate that because if I want to reach my goal then he is doing his job.

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★ 5

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★ 5

I've been a member of NC Fitness for almost 10 years, and it’s been a fantastic experience. The gym is clean, well-equipped, and offers a great mix of cardio, strength, and functional training options. The staff is friendly and knowledgeable, and the trainers are top-notch, always pushing you to achieve your goals.

I also love the variety of group classes, which are fun, challenging, and inclusive for all fitness levels. The supportive, motivating environment makes it easy to stay on track. If you're looking for a gym with everything you need to succeed, NC Fitness is the place to be!

Source: Google

★ 5

I love the one on one atmosphere. I am on my way to a healthier me. Thanks Dwayne

Source: Google

★ 5

An ideal place to reach your goals mentally or physically alongside respectful professional trainer. If you put the work in and stay disciplined and dedicated Dewayne Thomas has the facility and the equipment to get you where you want to go.

Source: Google

★ 1

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★ 1

I'm not going to go into my whole horrible experience from my trainer just not showing up to the cancellation policies to the falsified information given to the billing company. I'll just say, do your research, ask questions, and determine if the current savings are worth a headache later.

**Their response is indisputably false. I was charged for an additional month (never reimbursed) and had to bring in the City Attorney's office in order to resolve this issue and dissolve my contract. This is after both myself and my husband attempted to resolve the issue with both the facility and the billing company.

Source: Google

★ 5

I’ve enjoyed the professionalism of the N.C. Fitness Club staff. Plus, the trainings and Meal plans have enabled me to gain a healthy (much needed) 11 lbs because I was looking emaciated.

I highly recommend!!!

Source: Google

★ 5

Great workout and excellent staff.

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★ 5

Great trainers, I work out here often and my trainer holds me accountable. He calls and makes sure I stay on track. I reached my goal of losing 15 lbs.

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★ 5

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★ 5

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★ 5

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★ 5

NC Fitness trainers are very knowledgeable and they don't make me feel judged when working out. I've seen nothing but progress since I started working out here. My trainer, Dewayne, is very professional and genuinely cares about his clients and their goals. The workouts are difficult, but push me beyond what I would do on my own. He strives to make you the best version of yourself!

Source: Google

★ 5

I have had a great experience with NC Fitness Club. Dewayne Thomas is excellent to work with, very professional. He pushes you hard to obtain your goal. As with anything you get what you put in. The yoga class is great too. The contract isn't confusing, just read what you are agreeing/signing to.

Source: Google

★ 5

The environment is very welcoming and the staff is friendly and easy to talk to about your goal.

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★ 5

The entire team a NC Fitness Club has been a blast to interact with! From the trainers, to the nutritionist to the yoga instructor, all are professional and knowledgeable. My daughter and I both joined NC Fitness Club and are extremely please with our results so far. I lost 17 pounds in my first 30 days thanks to my personal training sessions and meal plans. I 10 out 10 recommend you check out NC Fitness Club for fitness goals.

Source: Google

★ 5

Zumba was so fun 🤩 Highly recommend

Source: Google

★ 1

Buyer beware of predatory business tactics used by Dwayne Thomas.
Be sure to read about the 3-DAY REFUND / CANCELLATION POLICY TOWARD BOTTOM OF YOUR AGREEMENT!! Be sure a date is written. Above all, do not pay any large sums of money ahead of time. Read all the other 1-star reviews (there are many) where other clients experienced similar issues. He also knowingly misled me to seek a refund from the billing company, but they said because I paid in full, I had no balance and thus no account, and it was up to the owner to provide a refund. This is a pattern at this gym. I sent a certified letter and per US post office, he refused the letter.

I’ve been boxing with elite and former pro boxers in NYC for 7 years. And came in specifically for boxing lessons. I paid $1,260 for 3 months and after not having a single boxing session decided to look elsewhere. He specifically wrote "Boxing Only" on the top of my agreement, and beside the personal training type, he wrote the word “boxing.”

I went for 2 sessions and did not box. He had me run 20 mins on a Peleton, do lunges and bear crawls while he sat at his desk and shuffled papers.

I repeatedly asked about boxing, and he always had an excuse ready. In our second session, with 5 mins left, we did some mitt work without wraps. He said there was no time for wraps. I knew better, but was lured by the chance to box.. This was unsafe and I hurt my wrists.

He refused my refund citing a 3-day refund policy which he never discussed with me at the consultation.. He also wrote that our sessions began on 1/3, but they did not start until 1/8 (thus conveniently passing the 3-day refund deadline).

He applies classic used car salesman tactics, rushes you, flusters you, misdirects, is evasive, intrusive - a real fast-talker. Buyer beware. Now I have hip pain, ankle swelling., and he refused to provide my refund; A real piece of work.

Source: Google

★ 1

Don't Do It . I wont waste anytime putting any reviews here ! Words of the wise ....RUN. Thanks but NO THANKS. Darn shame we trust and try to support our own kind and they play games. People like you make it difficult to support black businesses ... you know you can be honest and succeed ? After reviewing your response...Still feel very much so that the owner is running a joke in here

Source: Google

★ 1

Will keep billing you after you called and sent written notice to cancel. Then will sent your account to collections for money you don’t owe.

Source: Google

★ 5

Great Personal Training Studio!

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★ 1

Do not sign a contract with these individuals. Do not join this gym! They can give a verbal over the phone to allow you to cancel but refuse to do so and instead. INSIST on a certified letter. Absolutely ridiculous!

Source: Google

★ 5

On point! He knows what he is taking about and gives clean advice.

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★ 5

Very professional and effective

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★ 5

I Strongly Recommend this Program for anyone who is looking to transition your goals to the next Level

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★ 5

Great workout! I see the benefits of working with a certified trainer.
I appreciate the motivation.

Source: Google

★ 1

I signed up for a 3 month trial. I paid $290 to commit to 3 months. They continued to charge me for 4 more months even though it was a 3 month trial AND I stopped going after 1 month. I was ready to pay the 3 months, but now I’ve spoken to the bank and discussed the unauthorized charges amounting to $1,160.

Source: Google

★ 1

BE WARNED
I signed a contract under the impression that this was a pay as you come ordeal. I specified that I only wanted to do a weekly account because of cost and I wanted to try them out before committing to more time, which he seemed to understand and confirm. At no point did he mention a 3 month contract of $150 a month, or else I would not have signed. The contract itself is not clear in this regard. I've called and he says there's nothing he can do about it.

You are grimy and this is terrible business practice. Instead of recommending people to your business, I will absolutely be warning them.

UPDATE: make sure to check the BBB for "ABC Fitness Solutions, LLC" which is their parent company.

Source: Google

★ 5

Kareem is still working his wonders with me
So glad I found this place on Instagram

Source: Google

★ 1

The gym is maybe okay but they are thieves. They will keep charging you money even after you leave. Do not go there. This is a nightmare

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★ 1

Be aware of your bank info. They keep charging without your approval even you don’t go there anymore(I consider that as a stealing and fraud)

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★ 5

Best in the business!

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★ 5

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★ 1

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★ 5

Super great atmosphere!! I felt really comfortable working out here and LOVED the place!

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★ 5

Independent local gym with inspiring staff and well organized programs. With meal plans and detailed training with metrics this is a gym for people seeking measurable change. NC Fitness club is the more focused and structured path to wellness and a healthy lifestyle. Welcoming to all and not overwhelming or intimidating like the bigger box gyms. No cameras and no drama. Boutique fitness at its best. Local and quality. Give NC Fitness a try.

Source: Google

★ 1

Buyer beware😡😡😡😡
If I could leave zero stars I would. Do not be fooled by the 5 stars. If you look at them you will see that is from day 1. Look at the one stars they are telling the truth.
Communication is very poor. My trainer took one week to respond when I emailed her about coming in for my training and at times did not respond.
Dewayne does the initial and then you don’t hear from him again.
The meal plan was a joke, I was unable to get in after two weeks. Never received helped when I asked repeatedly. The website went down and was not working.
Dewyane only answered me after I threatened to sue. Now to be told
You have to send a certified letter to cancel.
This is a bait and switch company. If you’re serious about losing weight join a reputable gym with reputable vetted trainers.
This is what I get for wanting to support a black owned business.

Source: Google

★ 4

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★ 1

Can't cancel unless permanent disability or relocating.

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★ 5

I just recently joined NC Fitness club, thanks to Mr. Dewayne Thomas for getting me started on my journey. My personal trainer Kareem is awesome he is very professional, positive and passionate in helping you focus on your personal goals and getting you were you need to be

Source: Google

★ 5

The staff are awesome and the gym is clean. I would definitely recommend.

Source: Google

★ 5

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★ 5

Very excited and ecstatic to be training at Nc fitness Dewayne motivates me and pushes me every session. As well as Bree and Wendy. They stay on top of me and make sure I’m following my meal plan. Couldn’t have chosen a better place to get my health back on track. Recommend highly to anyone needing help getting their health in order.

Source: Google

★ 5

I started back in February but had to stop due to a surgery in March. Since then I've picked up where I left off and I'm not looking back. Dewayne is the homie and I trust him. Bre, is my trainer is wonderful. She's very compassionate and holds me accountable if I'm taking shortcuts or not following my meal plan. I can go to them about anything and they're very knowledgeable. I've already expressed to them that im extending my contract and even when I reach my goals, I'm still going to keep going. I love this place and I look forward to the future. I would highly recommend.

Source: Google

★ 5

Feels like home. Great place to workout and staff is very knowledgeable and will customize a plan for you. If your serious about losing weight you should go here.

Source: Google

★ 5

It's a good place. Keeps you going even when you don't want to go.

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★ 5

I've been going to NC Fitness over four years. Dewayne has helped me tremendously in my transformation. I enjoy" getting it in" with NC the NC Fitness team. Thanks for the push and support during this journey. update....still getting it in at NC Fitness for 2022. Im motivated to make me better in 2022! Norman has been amazing to work with! Lets get it in!

Source: Google

★ 5

My trainer DT is the best!!😊💪🏼👏🏼

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★ 5

If you don't like crowds when you work out check them out. The PT's really pushes you to do your best!

****Update****
TBH this gym because more like a family, getting to know the different personal trainers and all of them pushing you even if they are not your PT, speaks volumes. I like it here. If you follow your PT Instructions and advice, you WILL see results, guaranteed!!!!!

Source: Google

★ 5

Great trainers, awesome people.

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★ 5

Excellent training. Kaitlyn and Dwayne really push you and are full of knowledge. Thanks you both. Im really glad I joined.

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★ 5

Trainers are very understanding, they work with my crazy schedule and I see a lot of changes compared to when I started working out with them till now. I wish I had pictures to show the world but unfortunately I don’t but I get a lot of compliments from family and friends on how good my body looks.

Source: Google

★ 5

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★ 5

Excellent

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★ 5

I was pushed beyond my comfort level by a wonderful personal trainer who made sure I reached set targets.

Source: Google

★ 5

Dewayne is excellent!!! He is knowledgeable and very attentive!!! I lost over 50 pounds in 11 weeks!!! I call him in between my visits and he always gives me good info to keep me on path!!!!! I would suggest him to anyone!!!!!! Very affordable!!!!!!

Source: Google

★ 1

Absolutely horrible experience. I signed up for what I thought was a 12 week program 8/2021, it is now the end of 10/2021 and I still have no idea what this program consist of. I’ve had trainers consistently not show up only to be placed on a treadmill to fill time. The equipment is outdated and broken. I have an app that does not work properly and I still don’t have a meal plan to go off. After two months no meal plan. I asked the first trainer twice about the app and meal plan to no avail. The major issue is this is a contractual agreement and you will have to write a certified letter to terminate. I called to cancel last month and decided to go to the sessions since I could not cancel and this is the “personal training” I received. After calling the 3rd party payment company I was told they take the word of the gym despite the obvious breach of contract with my agreement. I have been burned too many times trying to “buy black” and I’m livid at how shady these businesses are. KEEP IN MIND WHEN THINKING ABOUT THIS GYM-CONTRACT BINDING, NO ACCOUNTABILITY, SUBPAR GYM EQUIPMENT, NO TRUE PLAN.

Source: Google

★ 5

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★ 5

Kylas yoga class was awesome! Such a beautiful spirit! And Dewayne pushes me in my workouts to keep me consistent! And it was exactly what I need!! Stress level down and weight up 💯

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★ 1

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★ 5

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★ 1

I DO NOT RECOMMEND!!! Something shady is going on here and the people who work here know it but hide it! I sent off my letter to cancel my membership the other day! Yes! You have to write a letter and can not cancel by phone! I also disconnected my bank from them and ABC FINANCIAL who is their billing company! I was told on a recorded line that my account is current meaning paid up to date and when i send my certified mail off to cancel that will be the day my membership will be cancelled. I know something else shady will happen so I am spreading the word because something is wrong here! I will be contacting the Better Business Bureau and a few news outlets I am in contact with if something else goes wrong after today! I have a feeling my membership wont be cancelled right away and they will try to contact me to take more money! I was told by Norman (Primus) the trainer that my workout sessions would be “consultations” and my price would be less after i discovered money being pulled out of my account every two weeks when I told them I wanted to do monthly. Something isnt right and you can tell by searching information about the gym, word of mouth in the area, and by searching their billing company ABC FINANCIAL issues on google! Dewayne Thomas was very misleading with this whole situation and the gym is usually empty, leading me to believe people have found out about their ways! My next step is writing reviews on the Better Business Bureau on both ABC FINANCIAL and NC FITNESS CLUB. Believe the negative reviews you see here and the negative reviews on their facebook page! There are women on there complaining in their review section as well. They try to get people to leave positive reviews to drown out what is really going on. While I was there i was constantly asked and sent text messages asking to leave reviews!

Source: Google

★ 5

Decola is outstanding personal trainer and my future mixed doubles partner in pickleball

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★ 5

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★ 3

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★ 5

Norman is amazing

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 1

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★ 1

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★ 5

Everything one could want in a fitness studio!!! Conveniently located with ample parking, clean facility and welcoming atmosphere! The staff is excellent, very professional and friendly. The trainers and owner are absolutely marvelous!!! They are eager to help and will take time with you. They understand what you are striving for and they WILL get you there and further, while having fun! Whether you're doing one on one Personal Training, Group Fitness or Zumba Classes you will love the diverse workout combinations at NC Fitness Club! I will definitely be returning, hope to see you there!!!

Source: Google

★ 1

The personal trainer Dewayne seems like a good trainer but he doesn't have good communication skills. I attend an appointment for a free consult. I was setup for the wrong membership plan ($150.00 bi weekly payments) due to what seemed like a miscommunication. I spoke with Dewayne by phone he stated I could get a refund and change my paperwork. I go back to NC Fitness twice to make the changes and no one is there. I call Dewayne again, he states they only do appointments (something he should of told me in the beginning). So I setup a appointment for the next day and Dewayne doesn't show up. I call him again NO ANSWER. I'm disputing the charges with my bank now. Please me aware of what you sign. This place is not worth signing up for, you can do the same thing at Planet Fitness for cheaper.

Source: Google

★ 5

This place is AWESOME!

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★ 5

Great professional location

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★ 5

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★ 5

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★ 5

You won't regret it. You will see results if you put the work in.

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★ 5

Rene is a fantastic trainer. Her self discipline inspired me to join NC Fitness club. I was never a runner before, but Rene makes working out fun 💪🏻 I also love the care and patience she shows to each of her Champions.

The opportunities presented by NC Fitness club are unlimited: they have everything from group fitness classes to flag football teams. If you’re looking for a fun way to get in shape, I definitely suggest trying NC Fitness club! 😁

Source: Google

★ 5

NCFC is not just a "gym". It's a way of life. No bells and whistles, no fuss. Just hard work and great, dedicated trainers. Best decision I ever made.

Source: Google

★ 5

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★ 5

I have worked with Dewayne over the years to develop a level of fitness not possible without his guidance and encouragement. Recently, Rene has worked with me during workouts and I've had a blast. She provides a varied workout each visit. I appreciate the variety and challenge.

If you are looking for engaged and thoughtful trainers to push you toward your health and fitness goals, NC Fitness Club is a great place to go. Your future self and health will thank you!

Source: Google

★ 5

Awesome fitness club I am so happy I decided to become a healthier and more fit person for my daughter and I!!! I highly recommend you stopping by to sign up !!!

Source: Google

★ 5

Meal planning and Prep can save so much time and money! The trainers here really combine Nutrition help and Exercise so that you can get the most out of your fitness routine.
Highly recommend attending the Meal Planning Class & Orientation to learn tips and strategies for Maximizing your fitness regimen. 💪🏽
#Results

Source: Google

★ 5

Helped me jumpstart my fitness goals! Awesome trainers and program.

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★ 5

Dewayne was great. Tough workout but productive! Recommend giving it a try.

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★ 5

Great workout and location! Awesome trainers in intimate training environment! Love it!

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★ 5

My 1st day had a great workout! I am looking forward to looking to getting back to my masterpiece status.

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★ 5

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★ 5

RENE IS THE BEST!!!!!! First session was great! Can't wait to come back. Awesome group of people to be around.

Source: Google

★ 5

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★ 5

Great people, great results & positive energy

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★ 5

Wonderful atmosphere :) great team of employees who are equipped to give you the results you’re looking for.

Source: Google

★ 5

Absolutely love this gym! I have been coming here for a couple months now! Put in the work and you will see the results 😊

Source: Google

★ 5

NC Fitness is and awesome place. The trainers are knowledgable and really care about their clients. I am pleased with my results and would recommend this workout studio to anyone who wants to get in shape. If you are willing to work hard and stay dedicated this is the place for you!

Source: Google

★ 5

Renee at NC fitness is the best ... she really is getting to the core of where I want to tone up , she is keeping me dedicated and motivated . I'm so ready for my fitness journey !!

Source: Google

★ 5

I started training with Dewayne in 2010 and lost 97lbs in 18 Months. I maintained my weight loss with him until I had surgery. It’s been a couple of years and I’ve gained a lot of it back... Dewayne is the only person that has ever been able to motivate me, push me, and hold me accountable through my weight loss, so I’m BACK!!!!! 😁😆💪🏼🏋🏼‍♀️🤸🏼‍♀️🧘🏼‍♀️🚴🏼‍♀️🥇🏆

Source: Google

★ 5

Great session!! Looking forward to my results!!

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★ 5

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★ 5

Show up..Do the work..Get Results! My endurance and strength has increased while my weight and waistline steadily come down due to training with Dewayne. 👍🏾👍🏾💪🏾💪🏾

Source: Google

★ 5

The personal trainer Renee is full of energy and very helpful, definitely recommend checking this place out.

Source: Google

★ 5

Started the new year off right. They will push you to the max

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★ 5

Rene and DeWayne are both awesome! My strength has increased significantly since joining!

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★ 5

I can't believe I have seen results consistently since the two week mark.. Dewayne is a phenomenal trainer and never makes me feel rushed or unmotivated.. he helps keep me on track and in CONTROL of my GOALS! THANK YOU NC FITNESS CLUB.

Source: Google

★ 5

Although a few health issues kept me from training and working out as planned, Dewayne is an excellent trainer. He pushes you to do your best and designs a meal plan and course of traing that suits you.

Source: Google

★ 5

I’ve been very pleased with my results. I’ve lost over 20 pounds in 6 months. Dewayne somehow knows what I can do and how far to push me. He also knows when I’m trying versus when I’m being lazy. Just seeing the results and knowing where I was physically before compared to where I am now has been totally worth every dollar. You should check Dewayne out!

Source: Google

★ 5

Source: Google