★ 1

I want to clarify an error in my original review. The total amount I was incorrectly charged was $240 over a 3-month period after cancellation ($80/month), not $80 per month after a cancellation fee. That was my mistake in wording. However, the core issue remains the same: I continued being billed for three months after canceling, and I only received a partial refund after calling more than 30 times over 9 weeks.

On the four occasions the gym actually answered the phone, I was told my cancellation was “in progress” and “being taken care of,” but the charges continued. The only reason anything was eventually refunded was because I kept following up repeatedly.

What pushed this situation from a simple billing problem to something more serious was what happened afterward. An employee, Peyton, contacted me directly through phone, email, and then my personal Instagram account regarding my review. The messages came across as pressure to edit or remove my review, and he implied things about my “reputation” despite the fact that I’m not even from this area and barely know anyone here.

I originally planned to leave the issue alone once the billing was corrected, but the repeated personal contact and the tone of the messages made me feel uncomfortable and crossed a boundary. I believe communication about customer feedback should stay professional and through appropriate business channels, not personal accounts.

Because of this escalation, I have documented everything — call logs, screenshots, emails, billing history, etc. — and have submitted the information to the NCDOJ and BBB. My intention is not to attack anyone, but to provide an accurate account of what occurred so others are aware of how cancellations and follow-up communication may be handled.

I hope this helps improve future customer experiences and communication policies.

Source: Google

★ 1

$80 a month for out of date equipment, ripped benches. Be warned they charge $10 just to try the place out. Parking is not guaranteed and fills up quickly. Wouldn’t recommend. Additionally, ticks like to fester outside the building, found 5 ticks on my clothes walking in. Note: the owner reached out, offering a complimentary review after this review. However, the front desk did not offer this despite explaining we are switching gyms. Therefore we were forced to pay the fee. Based off the other reviews, I am going to eat the $$ and avoid the place.

Source: Google

★ 4

Lot of people, little cramped but lots of workout equipment and lots of polite people who know what they are doing

Source: Google

★ 5

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★ 2

PROS:
I love the equipment at this gym and I’ve met some incredible people here who are seriously dedicated to fitness. When I first started coming to Olympus this was great in helping me stay motivated, I made major progress because these people are inspiring to work out around.

CONS:
There are a lot of bugs and the vibes in general are really off putting. When I signed up I was greeted and acknowledged daily by the person who signed me up. The more I came, the more I noticed other front desk employees on their phone or talking to other staff behind the desk, just ignoring patrons. The guy I told about the bug infestation a few weeks ago just replied “yeah” and went back to phone time. Also the women’s restroom goes days without being cleaned. There was actual poop in the little in-stall trash can for a really long time. Again, not all of the staff is inept, I have had good experiences a few times.

I’ve spoken with other members, mainly female, and the consensus is that this place has its fair share of judgmental and mean people and if you don’t fit in they’ll be sure to let you know by glaring or actually going up to you to say off the wall things.

The facility, aside from the bugs, is pretty cool, but I personally cant justify going when the vibes are so bad. Good luck friends.

Source: Google

★ 5

Source: Google

★ 5

I cannot say enough good things about Olympus athletic club. I have been a member there for about 4 years now and I still remember the first time I came in there I was greeted by the owner and workers immediately. I truly call this place my home even though I drive 25 minutes from wake forest. If anyone is in the area I would definitely recommend this gym the atmosphere and vibes are amazing nothing can beat it!

Source: Google

★ 5

Source: Google

★ 1

If I could put a zero star review I would. They will try and bill you for months after then deny you tried to cancel your account. ABC Fitness Is the billing company they used. I tried emailing, calling, going in person to the gym to cancel and they had me jumping through hoops to try and cancel. They don’t even apologize for this happening and it’s consistent for many of their customers. Bad service and poor maintenance. Be aware of this gym! Do not sign up!

Update! The billing company tried to charge me for 500 dollars. Had to dispute it with my bank, this is the standard for this gym it seems.

Source: Google

★ 5

THE BEST GYM in North Carolina! I’ve been going to Olympus for the last 3 years now. I moved to Charlotte after the first year and I have now moved back to Raleigh and the number one reason for moving back was THIS GYM. I’ve been to multiple Gyms both in Raleigh and Charlotte, but the Olympus Athletic Club is THE BEST gym I have been to. They have the best equipment, the best atmosphere, the best members, the best staff, and the best owner. They are CONSTANTLY finding ways to improve and invest into their gym and their members. If you come to this gym you will certainly have the best lifts of your life and you will be motivated to constantly show up tomorrow and push yourself to always be better than yesterday!

Source: Google

★ 5

Joined last year. Truly has been the best gym I have ever been apart of top to bottom. Excellent staff, equipment, people, and just overall culture.

Source: Google

★ 1

Payed 85 dollars to sign up and I clearly asked the kid working there that this is all I have to pay till a month from now right? And he said yes I said are you sure I'm not gonna get billed a week from now he said no your good I said ok. Less then a week later they tried to bill 75 dollars from my card, after trying to talk it out with the 2 kids working there they were indifferent and had an attitude that let me know that they could care less and blamed it on the fact that the kid who signed me up was new. I told them I would like to discontinue my membership I don't want to do business with a lame organization and they told me I'd have to pay 250$ to cancel otherwise it will mess with my credit. All in all as an honest hard working owner of 2 businesses I felt scammed and brushed off to the side what a joke.

Source: Google

★ 1

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★ 5

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★ 5

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★ 5

I love working out at Olympus, the staff is knowledgeable and friendly, all the gym patrons are nice too. It's never overly crowded at the times I attend. Over all it's awesome

Source: Google

★ 5

Source: Google

★ 5

Hands down the BEST GYM in Raleigh! The culture here is truly one-of-a-kind—everyone is supportive, friendly, and always willing to help you reach your goals. The equipment is carefully curated, combining the best of old-school and modern options, so you’ll never be lacking what you need. With 24/7 access, it’s perfect for those with busy schedules. If you're in Raleigh, this gym is the place to be!

Source: Google

★ 3

They’ve been having it pretty hot in the gym lately.. the air needs turned up for sure. Especially people with heat intolerances trying to work out. Nice staff!

Source: Google

★ 5

Best non - commercial gym your going to find in the triangle and I have been to them all. Far and wide between the planet fitness, golds, garage gyms. This is the best gym and theres 2 of them between Raleigh and the coast. Cool group of guys in this gym. Great tools and machines. They have everything you need to get jacked. Sports medicine, pre-made food, posing room. Would highly recommend checking them out🤌🏽

Source: Google

★ 5

Best gym in the Raleigh area. Elite equipment such as OG bodymaster machines, Arsenal, Nautilus & Panatta. Great community of people who all have respect for each other in the gym.

Source: Google

★ 5

Source: Google

★ 5

Stellar gym if you are looking to make stellar gains. Just walking into this facility will put 50 pounds onto your bench press. I used to be tiny and fragile. Now I am bulbous and have had to donate all my clothes as they do not fit anymore. 10/10

Source: Google

★ 5

From the equipment, the staff, and the environment, Olympus has been my go to gym for a while. Everyone you meet is friendly and willing to lend a helping hand for your fitness goals. With 24 hour access, you won’t find a better gym in Raleigh

Source: Google

★ 5

Great gym, the best equipment, anyone that’s serious about lifting and wants to learn more about bodybuilding this is the place to be.down to earth people meal prep machines, bodybuilding magazine, posing room.

Source: Google

★ 5

Has everything you could need. The gym gives off “hard work” vibes and has crazy awesome artwork in the locker room and weight room!!

Source: Google

★ 5

Love this gym ! The environment and equipment is everything. 1000/10 recommend.

Source: Google

★ 5

LOVE this gym. 10/10 would recommend. This gym is truly my home away from home. The staff and people that go there are all amazing. The equipment is great, there is a room specifically for posing, a smart grab & go fridge with protein packed recovery meals, healthy vending, in house chiropractor (shout out to Dr. Alex with Spine House Chiropractic!!), full locker room with showers, and last but not least a PHENOMENAL atmosphere. Stop reading reviews and join the Olympus fam 💪🏻 you won’t be disappointed. 💯

Source: Google

★ 5

Best gym in North Carolina 🙌🏻

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★ 5

Amazing facility

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★ 5

The variety of equipment is unreal! New to old school, whatever you need! Definitely a "family" gym. From the owner, to the staff, to the members: everyone gets to know each other on a "real" level and the friendliness is unmatchable!! Olympus feels as comfortable as home for me.

Source: Google

★ 5

Always love this gym, the atmosphere is amazing, the people, staff are super friendly and helpful.

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★ 5

Hands down one of the best gyms in the area with some of the best handpicked equipment.

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★ 5

Love this place. Perfect grunge gym with really nice equipment. One of the few gyms where I don't need to wear my headphones. Staff is always super nice as well.

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★ 1

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★ 5

Great gym, very clean and tons of equipment

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★ 4

pretty much a 5 star workout experience for serious gym goers because of the arsenal strength equipment. took off one star because of there is no DEEP pitshark or V-squat machine. those are staples that got to make it on the next order🙏

Source: Google

★ 5

Source: Google

★ 5

No-frills gym that is especially good for bodybuilders. All sorts of equipment that's unavailable anywhere else in the area. 24/7 access for members.

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★ 5

Walked in to see equipment I've been wanting to get to/needed for a long time. ELATED!!

Source: Google

★ 3

They have a bit of an ongoing front-door situation. If I'm paying for 24/hr access, please at least send out a notices which alert your members that it's off the table temporarily because x, y, z.

There's also front desk staffing issues? Have to imagine they could raise incentives for employees considering the respectable member fees of something close to 100/mo?

Anyways, great otherwise. Great facilities

Source: Google

★ 5

Best gym I’ve ever been to! Always a positive environment ! Best machine selection of any gym! Great staff always friendly & love seeing the dogs when I work out.

Source: Google

★ 1

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★ 5

Great old style/grungy body building type gym

Source: Google

★ 1

They will continue billing you months after you cancel regardless of how many times they tell you they’ve stopped charging you.

I cancelled my membership in May (now august). I’ve been told every month my membership was cancelled and I won’t be billed again in person, over the phone, and messaging them on social media. Yet once again I’ve been billed.

I decided to cancel because the gym is filthy. Excluding the one day a week cleaners come in it is trashed. People never put their weights away so you spend half your time there picking up after other people. And all the wannabe influencers who have 3 different bags of camera equipment and take up multiple machines they aren’t even using to pile it all on top of gets old fast. Super annoying when you need to use something and can’t because someone with 30 Instagram followers feels the need to use it to store all of their camera stuff.

I loved Olympus when I first signed up and was a member there for close to 2 years. It went down hill though and I wouldn’t recommend it to anyone.

The only pro they have is that they do have the best quality and variety of equipment. But that’s quickly negated by all the negatives.

Source: Google

★ 5

Great place to work out.

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★ 5

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★ 5

Serious gym for serious results and a supportive community

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★ 5

Best gym ever!!

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★ 5

Best gym the triangle, hands down!!!!

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★ 5

Source: Google

★ 5

Great environment! Top equipment no matter what your fitness journey is. Friendly and knowledgeable staff who are always willing to provide assistance.

Source: Google

★ 5

Been a member here for about 18 months. Best gym in the city for people who actually lift and do the work. The place isn't frou-frou but it has the best trainers and regulars of any place I've been, and I think I've tried every gym in town for at least a few months before I got fed up with the pretense and intimidation. The trainers and staff are super helpful. You can ask them to show you lifts you're not familiar with and there's no posturing -- just friendly, chill, generosity. And the regulars are just as kind, just as easy-going. Even tho most of the regulars are serious body-builders (and it shows!) they are also humble and so happy to help newbies and people (like me) who may not be into big guns but want to stay in good shape. I highly recommend!

Source: Google

★ 5

Love the 24/7 member access to the gym & it’s usually not super busy or busy at all allowing you to get down to your workouts without having to wait on people to finish.

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★ 5

I love this gym, best gym I’ve been to without a doubt, the atmosphere, just everything all around

Source: Google

★ 1

Charges $100 every month even though the advertised price is $75. Takes them weeks to months to fix broken machines.

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★ 5

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★ 5

We met the trainer and he was kind enough to listen to our expectations and had a wonderful try out session.

Source: Google

★ 3

I joined this gym after moving to Raleigh from Apex a few weeks back. I was training at Bucked up fitness. Olympus is a small gym that has that old school feel. If you like training in the early morning, around 4 or 5am you can enjoy being alone and at peace. I have been to this gym from 3am to 10am and it’s never over crowded. The equipment is not bad with a good verity to choose from. Downfall, not enough steel plates and you will find yourself hunting them down and places to re-rack them. People are nice and I’ve had no issues. This place is 24hrs with a phone app pass and is the best part.

Source: Google

★ 2

I went to Olympus around noon one day looking for a gym to join to get back into lifting after taking some time off. Walking in, I was greeted by the rudest, most unprofessional employee I have ever met working behind the counter. This young man was impatient, belittling, and difficult to get information out of. Had I been a first-time gym goer, I may have left right there. This encounter talked me right out of a membership and into a day pass instead. Outside of that, I had a great lift. The gym has a ton of great equipment, enough space for all your exercises, and i like that it has 24/7 access. That being said, there are other gyms in the Raliegh area to get a lift in. Why would I choose to lock myself into a monthly payment at a place where the staff can't even conduct themselves in a professional manner?

Source: Google

★ 5

Source: Google

★ 5

Great gym with quality equipment… for people serious about getting in shape. Might not be for everyone, but I guarantee you’ll get great workouts here. And they have some great equipment that’s hard to find.

Source: Google

★ 5

WHAT ARE YOU LOOKING FOR IN A GYM? Do you want a sushi lounge/pool/heated lockeroom floors/hairdressers/GARBAGE lifefitness(hammerstrength) machines? Then head on down the road to LIfetime. IF YOU ARE SERIOUS ABOUT GETTING IN SHAPE this is where you go. They have HIGH END BODYBUILDING equipment you rarely see in big box gyms because that equipment is too expensive and too expensive to maintain. STRIVE/PRIME/NAUTILUS/DYNABODY/BODYMASTERS/ARSENAL(most arsenal equipment I have seen at any gym) It was not crowded when I went because they do have a slightly higher price point I think but it is not crazy overpriced. This gym is comparable to Fitness Factory(100$clt) and The Office(40-50Lakewylie) so 70$ is not crazy expensive. One muscle group I would add a machine or 2 is biceps but they got everything else covered and legs and chest have a boatload of new arsenal stuff for. The bathroom was clean but there is one toilet in the mens room so be aware of this. Only been once but incredible vibe and getting a 45$ 5 day travelers pass took about 20seconds.

Source: Google

★ 5

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★ 5

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★ 1

Source: Google

★ 2

It's "ok", at best.

Plenty of equipment, for all muscle groups, but plates are in seemingly short supply. If any more than a few people are doing legs simultaneously, especially if they go heavy during busy hours, there could be a shortage unless they pull them from other parts of the gym--where others may need them.

The 24 hour access is awesome, very convenient for both early and late workouts.

The location isn't great in terms of getting there; you can only come into the parking lot from one direction. This of course can't easily be fixed, if at all, but it is what it is.

The free range access to the Bluetooth speaker system before/after hours should be rethought--not everyone wants to hear the overbearing profanities.

WHY...why, why, why...is a non-service dog being permitted on the workout floor??? Should a member really be obligated to ask another to move their dog so that they can use the piece of equipment that it's been tethered to???

Source: Google

★ 3

Very good old school bodybuilding equipment from the likes of Body Masters, Nautilus, Cybex, etc. Tons of dumbbells and unique Arsenal strength machines. My first issue is that the staff is very disinterested, they really don't give a rip about you and just sit behind the desk on their phones. Also, it's insanely expensive; it costs $20 just for a day pass and $75 per month. Even as a bodybuilding enthusiast, I can't see how this is a fair price. The equipment is great but it's not a huge space and there are no other amenities to make this price somehow more reasonable. Also, the bathroom is not in the best condition, it has just the absolute bare necessities in there. My last thing is they had a dog roaming free, I don't get how on earth that can be perceived as good when it's a distraction from your workout. Disgraceful from that aspect. Decent gym overall, good equipment but everything else is not.

Source: Google

★ 5

Source: Google

★ 5

Hands down best gym I’ve ever been to. Staff is engaging and encouraging towards anyones goals. Vibes are huge and inspiring, everyone comes in with the winner mentality and if you don’t you’ll catch it from them after your warm up lol.

Source: Google

★ 5

I have been a member since they opened and it is worth the 20 minute drive! By far the best gym in the area especially for legs! Great old school atmosphere with the best equipment on the market. Everyone that has switched that I have referred loves it!

Source: Google

★ 5

I love going to Olympus Athletic Club. It’s hands down the best gym I’ve ever been to. I’ve been a member since early June and the staff and people there are friendly. They are very supportive and I couldn’t imagine being at any other gym. If you haven’t had a chance to check them out what are you waiting for get over here.

Source: Google

★ 5

I highly recommend Olympus Athletic Club. The gym has the best equipment. My leg growth had plateaued at my previous gym and within weeks of joining OAC, I began to see massive improvements. Their leg equipment is bar none! They have all kinds of fun equipment you won’t find in any other gym around. The staff are absolutely amazing and so supportive of the members! They are always super friendly and encouraging. The staff and members are like an extended family. The support, encouragement, and positive energy is infectious!! If you haven’t tried OAC, I highly encourage you to check them out, you won’t be sorry!

Source: Google

★ 5

My husband, my daughter and I love this gym. We have been there since last November. Staff members and the gym owner are very nice and friendly. They have treated us like family members. It’s a friendly environment where we can train, pose and prep for competitions. Other than that, gym members are also friendly and nice. They offer to help, give advice and motivate each other. There are variety of dumbbells and equipments are unmatched compared to other gyms. Definitely the best gym in Raleigh 🙌🏾🙌🏾🙌🏾

Source: Google

★ 5

I’ve been lifting for a decade now, it’s nice to see an “old school” type gym in the Raleigh area.
With that being said the facility is always clean and the staff is very friendly.

Source: Google

★ 5

Source: Google

★ 1

I had a terrible experience from the start. After only 2 months, I decided to cancel my membership for multiple reasons (dog peeing on the turf, worms every where on the floor, and an extremely rude employee). I called to cancel over the phone and was told my account was deactivated. When I came in to workout, I confirmed that my cancelation was completed and I asked if I needed to send in an email. I was told I was good to go. Today, my accountant informed me I have been charged every month since my cancelation. They of course will not refund me because they do not have an email from me stating I wanted to cancel. Go figure.

Source: Google

★ 1

Source: Google

★ 1

I called to ask some questions about signing up for their "7 day free trial." I was told over the phone that if you don't sign up after the trial you have to pay for the 7 days. I'm glad I didn't sign up for the trial beforehand. It doesn't state on the sign up information that they require this. How would you even know? Definitely not cool, and displays more of a money hungry agenda than a customer service based one.

Source: Google

★ 1

My favorite gym in all of Raleigh. And I've been to every one of them.

Update: They leave a blue tooth speaker inside and people play all sorts of trash music way too loud. It seems like every other time the gf & I come in we contemplate canceling our memberships. 1 star until this is fixed.

Source: Google

★ 4

Top notch facility with awesome equipment and great vibes. Giving 4 stars instead of 5 because it can get very cramped when it’s busy and they only have one set of DBs so if someone is using the weight you want youre SOL.

Source: Google

★ 5

My husband has been going to Olympus for several months and kept telling me to switch gyms so I finally did and I’m so happy I did. I’m obsessed with OAC it’s literally the best gym I’ve been to. They have so much equipment that the typical chain gyms don’t. It feels like your own personal gym as you have 24 hour access. The best part though is they have dogs 😊

Source: Google

★ 5

Love this place!!

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★ 5

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★ 4

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★ 5

Best Gym Ever !!!!

Great environment & facility to take your fitness goals to the next level !

Source: Google

★ 5

This Gym is truly an incredible establishment. The owner and the staff are all passionate about others growing and taking care of the gym and its members. OAC has a wide array of equipment, would highly recommend.

Source: Google

★ 5

I've been gong to Olympus since they opened up and since the start the staff and gym environment has always been amazing. In my opinion it's Raleighs only true bodybuilding gym with all the equipment you need, also 24/7 access. Overall the best gym in Raleigh no doubt. Grateful to have such an amazing gym like OAC.

Source: Google

★ 5

Source: Google

★ 5

Best gym in the Raleigh area...great vibe, everyone in there is there to work...10/10 recommend.

Source: Google

★ 5

I went to this gym yesterday and LOVED it 💗! I love their equipment ( my current gym doesn’t have a lot of what they have), the vibe and atmosphere is great! Can’t wait to go back. One thing I wish they had was a kids club or kids area for us parents who love to workout and need to bring our kids. Maybe in the future they will add one🤞🏾

Source: Google

★ 5

This gym was lit 🔥, good music, good old school equipment, and newer style equipment was on point to use as well.

Source: Google

★ 3

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★ 5

I worked out there visiting Raleigh and the staff there was incredibly nice and professional. The training facility possesses a variety of plate loaded equipment from Arsenal strength, Hammmer Strength, and well maintained older Cybex equipment along with dumbbells going up to 200 lbs.I would recommend this gym to any person seeking living or visiting Raleigh seeking to find a five star gym.

Source: Google

★ 5

Gyms are only as good as the culture and community, OAC provides the best environment for any serious athlete or fitness enthusiast. Beyond this, the attention to detail, ambiance...and, last but not least, the tens of thousands of dollars in speciality training equipment make Olympus the best gym in the triangle.

Source: Google

★ 5

Best gym around 💪🏽

Source: Google

★ 5

the dominicans barber shop of raleigh love it

Source: Google

★ 5

I recently checked out Olympus athletic gym and had a awesome 1st experience! The equipment is like no other, the atmosphere is so different. The staff here is incredibly friendly and extremely qualified. If you’re looking for a great gym this is the place for you! Olympus athletic gym does not disappoint.

Source: Google

★ 5

Source: Google

★ 5

OAC is an awesome gym. It has all the equipment I could ever need and the most helpful staff. The newly renovated facility is also a plus.

Source: Google

★ 5

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★ 5

Amazing equipment. Thorough and friendly staff. I love the atmosphere here and the energy. It’s truly a gym that you’ll walk in and GET MOTIVATED to workout even when you don’t feel like it. I drive 25 mins from my house everyday just to train here, and I have 3 gyms within 5 mins from my house. Can’t say enough how much Raleigh needed a gym like this!

Source: Google

★ 1

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★ 1

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★ 5

Great local gym. OAC has a wide variety of equipment and a friendly staff.

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★ 5

Super dope fitness gym. Takes me back to the old school style tradition lifting. Friendly staff and great location near downtown Raleigh! 5 stars for sure!

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★ 5

The best gym for serious lifters and athletes, in Raleigh.

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★ 5

Super awesome gym! Friendly and clean. Even with COVID this gym has done a great job

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★ 5

This gym is fantastic! Clean and professional! It’s wide open and good vibes!! I have sent friends here and they love it too!! I will be back!

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★ 5

Great gym! Awesome staff! Amazing workout equipment! Best gym in Raleigh by far!

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★ 5

Friendly staff and an impressive amount of varying workout equipment.

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★ 5

Great gym! Amazing equipment I've yet to see in gyms around this area. I've been a diamond member of life time fitness for 6 years and have made the decision to start coming here instead.

Source: Google

★ 5

Awesome gym! Has everything you need to have a great workout with some high quality equipment!

Source: Google