★ 5

I LOVE Orangetheory and this location is great! The coaches are so awesome, high energy and helpful! They will make sure you are getting the most out of your workout. And the front staff is so nice and welcoming too. :)

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★ 5

Enthusiastic coaches + great facilities = a great workout!

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★ 4

All the staff members are helpful! Location is clean and equipment is above satisfactory compared to other locations. The space is a bit tighter than Durham or Wilmington but they manage the attendance well. Everyone is super nice! The bathrooms have amenities, which is great if you forget a hair tie. Glad I joined and will continue to come!

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★ 5

Joining OTF was the best self care that I could have done for myself! Thanks OTF!

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★ 5

Joining Orangetheory has been one of the best decisions I’ve made for my health. It’s helped me build both strength and stamina in a truly motivating environment. The West Cary studio is exceptional—head coach Sophia and the entire coaching team are not only knowledgeable but genuinely inspiring. The energy, support, and camaraderie from the whole studio team make every workout something to look forward to

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★ 5

Wow! 🤩 I had Sophia: life-changing! 🌟 🤩 I loved how we all worked as a collective, pushing each other on: I haven’t pushed that long in a long time! 🥳 ✅ 🍊 We could see our progress highlighted in colors if we used the armband: get it! ⚡️ I loved the rowing machines, the strength training: Sophia was great at making sure I had proper form ✅🥹🥳🍊🤩☝️⚡️😛🪽🌟 and really seemed to care about us. We even talked about snack ideas after 💡 (go Trader Joe’s! 🥳) Overall smooth sailing 👍

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★ 5

Excellent instruction, knowledgeable and organized front desk staff, beautiful facility, and welcoming community of members! Visited this studio for a Sunday morning workout with lead Instructor, Duece, and was not disappointed. This studio is doing something special - worth every penny.

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★ 4

I have been coming to OTF for over a year and it has been the most rewarding experience. The staff and coaches are very sweet, and always go out of their way to create such a welcoming environment for the members and also to know each member by their names. I have had classes with all the coaches and each one of them are so energetic, knowledgeable about the workouts, and truly encouraging. They really care that each member gets a good workout in the classes. The space is also very clean and the location is so convenient with tons of parking, stores, and shopping. No matter where you are in your workout journey, you will always feel accomplished after the classes:)

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★ 5

Been to a lot of studios in my travels but none of them compare to my experience at the West Cary studio. All of the front desk staff are friendly and cheerful and the coaches are attentive to your needs. Couldn’t recommend this Orangetheory study enough.

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★ 5

I found Orange Theory nine months ago and have absolutely loved it! It’s the first workout I have stuck with in my life, I’ve lost 35 lbs and working out is fun. I love all the new challenges every month and it’s definitely worth the cost for a healthy body and lifestyle!

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★ 5

I started at Orangetheory almost a year ago. I have never felt stronger and more motivated to work out. The coaches are always encouraging and friendly and help whenever I need to make adjustments due to any injuries I have seen such a difference in my weight as well as my general muscle strength, and I’ve even had comments from my family and friends that I am looking stronger, I’m glad to be a place that routines and workouts that increase flexibility, strength, and endurance . Also, it’s super easy to schedule and the app works really well, so I’m able to complete everything that I need quickly and efficiently would definitely recommend for those looking for a place where they have a coach leading them along workouts.

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★ 5

Nice location. Great staff. Plenty of parking, food and shopping nearby.

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★ 5

It is so much fun space for workout and the staff always remember your name which makes me feel valued
This workout also helps us improve stamina over time which helps a lot with overall health

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★ 5

I’m loving the OTF experience.. especially in your Strength classes (favorite part).
I’m able to follow along the workouts, but sometimes I modify 1-2 exercises if I need some rest in between.
Coach Deuce is amazing, he not only corrects us if we are doing wrong but also he is a nice human being.
My goal is to tone my body & reduce weight(especially arms).

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★ 1

Classes are average and subpar in comparison to variety of sessions you can get at local ymca , UNC wellness or lifetime ...not worth the monthly fee and more of a hype with staff trained on milking you for every simple accessory .Save your time and money and join ymca or unc wellness next door for well rounded workouts ...

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★ 5

I’ve been to A LOT of Orangetheory studios (700+ classes in multiple states) due to work travel. Wow. This studio really made it their mission to make me feel welcome and I was so happy and honestly felt bad telling them I was only there for two days! Deuce was a great coach and I felt welcomed by the check in staff too. They made me a name plate welcome sign and put my name on a locker and everything. Kudos to this location and looking forward to my next visit to W Cary OTF!

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★ 5

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★ 4

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★ 4

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★ 5

Great place for total body workout!

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★ 5

I love this studio especially the desk staff!! I love the energy that the staff and coaches bring. My only complaint is that there needs to be more fans in the floor area. If they had some in the corners I think that would help the air flow during the classes a lot. Overall I’d highly recommend this studio!

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★ 5

Been going to OTF for over a year and I am still as addicted as ever! Amazing coaches and each class is different, I never get bored. Scheduling is so easy through the app and the music gets me up and pumped! Love it so much!

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★ 5

Been coming here for nearly a year now and I really like it. The coaches and staff are great. The energy in the gym is amazing. I highly recommend!

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★ 5

Been an OTF member since 2018 and love it. Best way to get in a full body workout with cardio AND strength. Started going to West Cary regularly a few months ago and am almost always able to get into the class times I want. Love Coach Deuce and Alison!!

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★ 5

I’ve been a member since January and I love this gym. The coaches are great! They are energetic, engaging and give great direction. The front desk staff is super friendly and always welcomes you with a smile. I highly recommend this gym especially for those that want a complete workout within 1 hr. It works awesome for me!

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★ 5

Great place beginner. The staff are lovely and very helpful!!! 10/10 WOULD RECOMMEND

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★ 5

Overall, I feel great! I usually walk in my neighborhood, however after joining Orangetheory, my workouts have increased my energy levels. The staff, coaches and everyone seems cool and the gym is a nice size. Also, the equipment is easy to use. I would recommend this gym to anyone.

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★ 1

Ok this people try to get your Bank information they call you every day for first free class and then and they told you you will not be charged until you show up , and then they charge you , and when you call them for refund they said we don't have this in our policy ok you charged me 28 $ for nothing no problem but you loss me , and now people will know

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★ 1

This place fabricate the reviews, they removed my 1star review from their page, OT - you need to return our call for refund our money. This place is worse, they steal your money without your permission.
If you want another chance then you need to call us back, either refund our money or allow us to attend class. You can't hide and run away like a thief... stop charging customers when they are not coming to your class, there is something call your responsibility to find out if a member is not coming then you need to call them to find out before you charge for the next month, its a fraud.
So you need to call us ASAP, we left many messages and not getting any response.

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★ 5

I’ve been a member since April of last year and still love working out at Orange Theory! The staff and coaches are amazing! I look forward to every workout! Especially, since we are in the middle of a Transformation Challenge.
This West Cary location has so many great coaches such as:
Coach Meredith always has so much energy which causes me to push myself even more! Coach Deuce’s music is always on point and he’s super energetic which helps during the workouts.
Coach Allison recently transformed from a fellow member to coach, and she’s really encouraging during workouts and focuses on correct form during weight training.
There are many more great coaches here, and I would definitely give Orange Theory a try if you want to get healthier!

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★ 5

I have been attending orange theory at the west Cary location since may 2022. I absolutely love the staff! The coaches are amazing! I Love working out with Coach Karen, Meredith, Duece, and Joel. They are full of energy and encouraging throughout the workouts. Also, they are very knowledgeable about proper techniques during weight training exercises.

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★ 1

This is a Fraud place, be careful of giving them credit card, they will keep charging on your card for auto, even we didn't signed up for auto renewal, they make you do that, and they make up cancellation policy on the fly, means again fraud, and tells everyone different. Their promotion is a promotion for that means if they says first month is for $15 means they will keep charging you for $180 for 15 months, what a ridiculous and liar this people.

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★ 5

I love the OTFf workouts...they are designed to be fun and to give you an incredible workout. The coaches encourage and push you to do your best. Coach Meredith has so much energy and is such a blast to workout with. I did a 90-minute class with her and the time flew by! She and the studio are awesome!

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★ 5

I love OTF West Cary! All of the trainers are amazing and truly have motivated me to get into shape. The workouts push me to my limits everyday.

Shoutout to Meredith! Thanks for knowing my limits and always challenge me to push myself toward my goals.

Highly recommend this studio! Happy exercising!! 💪

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★ 5

Come prepared to get a great workout!
The staff and coaches are friendly, professional and encouraging. A shoutout to Coach Meredith as she goes above and beyond to motivate and inspire us to give our all at each class!!

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★ 5

Orange theory is probably one of my favorite workout studios. It is so fast paced and high energy, if you need motivation and want to try and get a strong workout in each day, I highly recommend.
I will say, my excitement with orange theory did reach a plateau and with a couple changes my studio made and more to come this year.
The coaches are great, my favorite is Meredith Taylor! ( who is a walking human siren ). She knows about each and everyone of them and takes personal care and knows how to push them to their extent.
The best people which I can’t complain about, so professional and the flexibility is pretty awesome here.

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★ 5

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★ 5

This is not my home studio, but I really enjoy attending class here, largely because of Coach Meredith. I make a point of catching Coach Meredith’s class here at least once a week. She is able to make even the roughest classes fun and helps push you to give it all you got.

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★ 5

Orangetheory is the place to be! West Cary is the best studio with the best coaches. Coach Meredith's class is my favorite. She brings the energy, the motivation, and the music! The staff is great, the studio is clean and the workout is like no other!

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★ 5

Awesome lift class with coach Meridth. Very positive vibe and very encouraging workout program.

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★ 5

OTF west Cary is the absolute best! Coach Meredith is one of the best motivators with amazing music and her energy just pumped up the atmosphere! I highly recommend taking a class with her!

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★ 5

I've been an OTF member since 2016, attending the West Cary location since 2018. I cannot say enough nice things about the front desk staff. They greet me every time I enter by name (I mean who doesn't love that??), and the coaches are THE BEST. It's a great balance of male and female coaches- don't y'all go anywhere!
1 - Meredith is one of my absolute faves - high energy. She brings the WOOHOOOOO. Will get you motivated to pick up that heavier weight! Oh, and the best playlists!
2 - Karen is the poster child for outgoing. Brings the positivity!
3 - Joel has so much experience with OTF. He's a natural and works to connect with everyone in his classes.
4 - Jared brings such a chill vibe - always does a great job demoing the exercises.
5 - Deuce brings the funnies and is guaranteed to make you laugh. Also, has bombtastic playlists!

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★ 5

I've been to OFT West Cary for 3 months, my goal is to lose weight and I am already seeing results. Very well maintained gym and encouraging coaches. Since this is group session, I am always motivated and the coaches are excellent to guide you and help you if you have difficulties. Special thanks to coach Deuce, really like his encouragement and motivation. I definitely recommend OFT. I have a great feeling and definitely my health has greatly improved apart from my weight loss.

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★ 5

I like the orange theory model. You go in for an hour for a class, hit it hard and then get on with your day. No time for messing around. You can go at your own pace or push yourself to your limit. The coaches and front desk staff are very encouraging and helpful. Coach Meredith’s classes are especially fun, but you can’t go wrong with coaches Joel, Deuce and Karen. It’s not cheap, but it’s worth it if you are motivated to get fit and stay healthy.

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★ 5

I love this Orangetheory location! Especially Coach Meredith’s class! She is always very encouraging and pushes you to do your best! Highly recommend her class :)

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★ 5

Orangetheory is an incredible workout, I've been a member for almost 8 years and feel like I am in the best shape of my life. The workouts are varied, so you always get something different. And if you want an extra dose of fun, enthusiasm, and expertise try out a class led by Coach Meredith, you will not be disappointed!

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★ 5

I love this studio! People are very friendly, the coaches are fantastic, really keep you motivated ( no small task!) Meredith and Deuce are particularly wonderful - so clear in their directions and helpful. Very welcoming all round!!

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★ 5

It’s been a week since I joined OTF West Cary.
I’m enjoying my workout sessions with Coach Meredith.
I love how everyone is so friendly and approachable!

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★ 5

I am absolutely addicted to Orangetheory Fitness and love attending the OTF West Cary studio! The team members at the front desk are all friendly and helpful, and the studio is always clean and decorated nicely. All the coaches at the studio are skilled and are very good coaches, but Coach Meredith is my favorite. Her energy is unmatched! She is energetic, fun, positive, and is always in a good mood which is contagious. The workouts fly by because she makes them so much fun. I’d definitely recommend the Orangetheory Fitness West Cary studio, and you absolutely must take Coach Meredith’s class. I promise if you are having a bad day, she will make it better, and you’ll be smiling when you leave!

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★ 5

My husband and I love going to Orangetheory West Cary! Such a great, supportive community. Coach Meredith is awesome and will definitely keep you motivated! If you’re looking for an upbeat, positive coach, she’s your gal.

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★ 5

All of the staff and coaches are so upbeat and pleasant to see every day!! I especially love my early mornings with Coach Deuce and Coach Jared. I definitely recommend checking it out!

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★ 5

I love Orange Theory! It is a great place if you like to be challenged, and if you like seeing results! Highly recommended!

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★ 5

I absolutely LOVE Karen’s classes. She has the best energy that keeps me smiling and having fun the whole workout. I’ve been going to orange theory for a few years and after a covid break I am excited to be back in the studio. I think Karen may be one of the few coaches that has ever gotten me to consistently be out of bed before 6 am! Highly recommend this studio, the coaches are great and the staff are super friendly and welcoming!

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★ 5

Great people and great place to workout!

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★ 5

The coaches are great, and the staff is really nice! The coaches make an effort to make sure that you grow over time. They also help adjust workouts in case of injuries, which is really helpful. I 100% recommend trying it out if you haven’t already!

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★ 5

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★ 5

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★ 5

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★ 5

Amazing! I recently joined OTF West Cary after an extended break due to COVID. At 5am, the first person you see is Bri. I’m not sure how she is ALWAYS so upbeat and positive, but I greatly appreciate it. She has every reason to be tired, sluggish.. whatever but she never is. (I mean, it’s before 5am.) She’s honestly a huge breath of fresh air so early in the morning.

I’ve taken classes under Hayley and Joy. The experience has been equally as phenomenal! Both ladies are ready to work and provide just the right amount of motivation throughout the whole hour. Their instruction is concise and clear and easy to follow. Thanks Hayley and Joy, you make the hour enjoyable and I appreciate your upbeat attitude.

So yes, this is the best location I’ve visited. My wife and I alternate early mornings and I gladly choose to drive the few extra minutes to the West Cary location.

Keep up the great work!

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★ 5

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★ 5

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★ 3

Not very thorough or consistent with their membership process. I wasn’t told much about the class, what to expect, the zones, etc. I visited another RDU OTF and asked why I didn’t have a scan and found out that it was free with membership and the rep should have offered it. She didn’t. I called and they quickly agreed to schedule it (3 weeks after I signed up).

I am feeling like there are maybe some additional things that were not covered, as well.

Other than this the coaches have been great! And the classes have been fun!

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★ 5

Everyone I have met so far has been amazing! They make you feel like you belong and you never feel uncomfortable like you do at other fitness facilities.

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★ 1

Worst branch to choose..

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★ 5

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★ 5

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★ 5

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★ 2

Better ignore this location...Not nice people

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★ 1

I absolutely love OTF. The coaches here are amazing but still it’s worst franchise to choose. They cheat customers for money, in my case they actually charge me one month extra payment by promising I can resume my membership when I’m back in town and redeem that one month…

But after I return they change words saying they never promised anything by knowing I’m now outside my dispute window on creditcard.

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★ 1

I want to start off by saying, I love OrangeTheory as a business and a workout routine. It is challenging and allows for flexibility when traveling to go visit other studios while receiving a consistent experience.

However, the West Cary studio has gone WAY down hill ever since the pandemic. I’ve been a member at this location for 2.5 years now and I’m finding myself actively avoiding going to this particular studio.

For starters, the entire orange theory experience is based around a heart rate monitor that you can track throughout the equipment in the studio. This location consistently has three or more tablets on their treadmill‘s not working. Most are out of service for a month or longer. What is my $150 membership going towards if not to upkeep the studio? An Android tablet is $49.

Secondly, while understandable, after the pandemic every single coach either quit or moved to a different studio. This led to an entire new staff - not only the coaches, but also management and front office. Since opening back up it has been a revolving door with most staff not staying for longer than three months at a time. The head coach is annoying and demotivating. And the manager does not care about their customers and provides a poor member experience. I will say there are a few shining stars - Doracy and Carter as are amazing, Bri as the front office staff is incredible.

Which leads me to my third point, it’s very clear that this studio only cares about making money with gaining more members and positive customer reviews on social channels as evidenced by the “Bingo” competition (No, Shaun and Haley, I do not want a phone call about this). However it’s gotten to a point I can’t keep my mouth shut anymore. There is no studio support/pride. There are no member events or competitions, and if there are it is poorly communicated (not all of your customer base is active on Instagram). There is 0 follow through on contacting disgruntled members and until all these things change - this studio will struggle. I hope the regional and corporate leaders see this and make a change, the location of this studio has the potential to do really well being in the heart of RTP and near affluent neighborhoods in Cary, but the way it’s managed detracts any potential customer base.

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★ 5

I have been going to OTF for a year and a half and absolutely love it. The coaches are amazing and motivating. Great place to workout!

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★ 5

I absolutely love OTF. The coaches here are amazing and extremely motivating. I would rather go to OTF than a normal gym to run, lift, and row.

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★ 5

I’ve been going to OTF West Cary for years. This is the first workout routine I’ve stuck to for so long. I credit the classes and coaches and the accountability of putting classes on my calendar. Amazing. I highly recommend OTF West Cary.

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★ 5

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★ 5

Excellent place to workout 🤩🤩

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★ 5

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★ 5

I have been a member of OTF West Cary for nearly 4 years. The staff is extremely nice and professional. Coaches are motivating and engaging, always creating an exciting atmosphere. Equipment is well-maintained. I have taken class at other OTF studios and West Cary is top notch.

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★ 5

I've been coming to OT West Cary for over three years and can't recommend it enough. The coaches are motivating, the staff is so helpful, and the equipment is well-maintained. I started OT to achieve a half marathon goal, beat my goal, but stayed for the sense of community and great feeling after completing a workout. If you've been on the fence about trying OT out, just do it, you'll love it!

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★ 5

Awesome staff, awesome workouts, awesome coaches!

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★ 5

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★ 4

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★ 5

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★ 5

The Southpoint location is the best location! It's more spacious than others with great instructors.

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★ 5

I love OTF! All of the staff and coaches are wonderful! The workouts are challenging, but worth it. The team atmosphere is great and really helps motivate you.

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★ 5

I did there workouts and loved the blue tooth tracking for my body.

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★ 5

I joined OTF almost 2 months now. Very friendly staff and great coaches. They keep you motivated all -time

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★ 5

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★ 5

I’ve been a member at OTF West Cary for a few years. It’s a great studio with supportive, encouraging coaches and staff. They work hard to ensure COVID safety protocols are followed. The workouts are so much better than what I can do on my own. Highly recommend!

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★ 5

I’ve been with OT for about 2 months now! And Moe is my absolute favorite instructor. He is super energetic, fun, and a great motivator! Highly recommend taking one of his classes or any class at this location. All of the instructors are excellent.

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★ 5

Wearing a mask while working out is hard... But doable!

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★ 5

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★ 5

Very helpful coaches and staff. OTF is my motivation to workout.

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★ 5

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★ 5

Love this place. Staff are great, coaches are great. It has been a real game changer for my wife and I both. Come check it out. We love it!

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★ 5

Staff very encouraging and motivating. Make you feel a part of. Great atmosphere

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★ 5

Very inspiring and motivating coaches and front office. The environment is fun driven while driving for customers fitness goal

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★ 5

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★ 5

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★ 5

Started going here to improve my cardio fitness for long distance running and was already seeing results after a month. More than anything I've learned that the key is consistency; Orangetheory provides structure to enable this consistency with the one-hour class format. Just show up and put in the time - for me I like to do three classes over a week and aim for 25-35 splat points (effectively boils down to a metric for measuring your heart rate and thus effort).

I have yet to venture out beyond this facility in West Cary (I will check out Brier Creek and Morrisville at some point). But what I can say is that the place is great, instructors are super friendly and helpful - especially with the rowing machines. Which reminds me...

If I could ever change anything, I wish they had a few classes that were only 100% treadmill...I still can't enjoy rowing and floor exercises for me are just ok. It could be I feel this way because my goals are more long-distance-running orientated.

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★ 5

Good place to workout without getting bored. Coaches are great and people are friendly!

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★ 5

Best Place to workout

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★ 5

I’ve gone to many different gyms and fitness classes and never found anything quite like Orange Theory West Cary! I came in on a whim almost a year ago and I’ve come multiple times every week since then. Not only is it a great workout but the coaches and staff are always happy and encouraging!

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★ 5

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★ 5

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★ 5

Great place to workout! Love the coaches they are so motivating.! Come join us!

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★ 5

Love this location! Always such a great workout and the coaches and staff are great

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★ 4

Good workout, nice staff but the floor workout screen is too light to see!

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★ 5

Love the accountability of scheduling ahead and appreciate the coaches and variability of the classes. Super happy so far!

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★ 5

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★ 5

I was hesitant at first but everyone has been very supportive and oh so nice. Derek is wonderful coach and is encouraging. After just 2 weeks I was feeling more confident and getting stronger. I am in week 6 now and cannot imagine not going.

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★ 5

Love this studio! They have lots of fun themes, amazing coaches, and a great staff team!! Orange Theory workouts are challenging and always changing, which I love! Keeps you interested and working hard!!

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★ 5

OTF is different every single time you go. I was in need of a workout that really pushed me and helped me shed the baby weight while having fun. OTF is just that. This studio is amazing not just for the workouts but the staff and coaches are amazing! They remember me every time I walk in and the coaches know just when to push me as I am giving up. Highly recommend if you are looking for a workout to tailor to yourself.

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★ 5

Although tough know it is helping me to stay healthy! I leave feeling so much better...thanks to the wonderful coaches.

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★ 5

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★ 5

Life Changer

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★ 5

I usually do not review about places, but i must to do this to express my gratitude towards amazing people I met in the last three months..What an amazing place to do workouts, the coaches are motivating and the front desk girls are very attentive and friendly and the studio manager Katie is very helpful.I can talk whole day about this place and workouts and its just not a gym and it became second family to me!!!Last but not least coaches Brenna ,Stephanie and Jen --Thanks for motivating me and helping me in all the classes!!!!.I really wish I could have joined this place much earlier.Thanks for everything.

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★ 5

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★ 5

I have been a member of OTF for 2 years & for over a year, I have made a serious commitment to exercising regularly. I recently joined the West Cary location (3 months ago) & have been so happy. OTF is a great workout with a variety of total body routines that target the heart & muscles (cardio & strength training). The staff is friendly & helpful and I always look forward to getting a great workout here. I feel SO GOOD both physically & mentally! Thank you OTF!!

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★ 5

OTF West Cary is a great community with challenging workouts and a really clean facility. (Brenna is a fantastic coach!) I love the different events OTF West Cary hosts, such as "meters and mimosas" and other fun social bonuses. It makes OTF feel more like a treat, rather than just a fitness class.

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★ 1

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★ 1

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★ 5

Great gym and wonderful people! The staff is very friendly, helpful, and attentive. If you're new to OTF, the workouts are incredible! They're as challenging as you make them. The coaches are encouraging and helpful recommending alternative workouts if you're injured. The sales staff is wonderful at providing information and answering questions.

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★ 5

My neighborhood gym that is so accessible. If you know anything about OTF on other cities, I feel blessed that I get to go there without trampling over other eager gym members. See y’all early in the morning!

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★ 5

I have been with OTF for about 5 months now, and I’m hooked. If you lack motivation or don’t really know how to make your gym time productive – OTF will solve all your problems. Their concept of group personal training is so genius that I wish I had come up with it myself lol. It’s a place for athletes, couch potatoes, stay-at-home moms, or work-a-holics. If you’re like me and your day starts super early and ends at super late – no worries, there are 5am and 6:15am classes! And I get more done in an hour at OTF than I was achieving in 2-3 hours on my own at other gyms. Seriously, no matter the day or the workout or the coach, I am always guaranteed to burn twice the calories I was burning working out on my own. I enjoy that I don't know what's expected from day to day, so I can't pick and choose the work out. That ensures all of my body is getting its fair share of work. I also like that the coaches are so encouraging and dedicated to success of all the Orange Theor-ians! They correct your form, push you, verbally reward you and even check in to see how your weekend went lol. The front desk folks are super friendly and efficient as well. I can definitely say that they spelled out all of their policies in black and white when I signed up for OTF. I was made aware of late policies, missed classes, canceling, freezing, you name it. They haven’t misled me or tricked me out of money, and I have overslept and been caught in traffic once or twice. It is what it is. They hold you accountable. You have to know what you are signing up for…I know what I signed up for, and they’ve stuck by every word. Good job guys!

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★ 5

I love this place. The workouts are awesome, the sales staff is excellent: Brianna, Paige, Madeline, Rachel, Jackie, and Ashley. The studio manager Katie is amazing. I cannot write enough wonderful things about this studio. The coaches are amazing.

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★ 1

Kept billing me for months after I informed them that I had surgery and could not exercise First they draw out the cancelation by forcing me to come in person to fill out a form. Then, they said that the charge would go through for another month. After 2 months, they "downgraded" the membership instead of canceling it. Today they said that have to go down there again and fill out the from again so that they can only charge me for one more month. Terrible people who use "official policy" to fleece customers. It is too bad, because it is a nice class and I was looking forward to getting back into it after my recovery But who would want to do anything with a business that is based on scamming people.

Source: Google

★ 5

Source: Google

★ 2

Cancellation is hard, If you are uncertain of this classes then take your time as they charge additional one month payment when you cancel it and even if you have not attended the last month's classes they do not adjust these pricing , so you will end up paying extra month payment as well.

Source: Google

★ 5

I love the workouts and location. The coaches are motivators and provide immediate instructions to ensure participants are using the correct techniques. The energy and music surrounding the workouts are AWESOME. A great place to workout and learn proper techniques to continue the workouts at home for future workouts. If there were dietary classes to accompany the membership, it would be wonderful, just a suggestion.

Source: Google

★ 5

Challenging workouts and a great community!

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Orange Theory workouts are challenging, engaging, and effective! The coaches are friendly and push you to excel every class. I love that the workouts change daily to keep my exercise routine from becoming monotonous.

Source: Google

★ 5

Source: Google

★ 1

Worst place , they told free trial but aftet month later charge me 200 + monthly payment ,ask them to verify they not care at all, even they told if want to cancel one month notice period .I explained to them I come for only 2 hours free trial but I like to continue that my choice.
Free trial time not even told u going to charge ,I am not a member how u charge ?
200 dollars not a big deal for me, but don't make the people to fool.
I came for free trial u r people ask me register for that,than allowed to take a trial.
After month u charge me after enquire u make me fool to u not cancel ur registration after ur free trial.
Woow excellent u not explained anything at registration time .
Please who are going there make sure everything about money.
Lot of way to make money in the world but don't cheat.
If u earn money like this now but that money not stay with u .

Source: Google

★ 5

Source: Google

★ 5

I love having a coach directed workout. I honestly am not able to workout any other way. I lack the self discipline (but excel in self awareness), and being able to drive around the corner and have someone push me is exactly what I need and well worth the investment. I finally feel confident that I’m going to reach my fitness goals.

Source: Google

★ 5

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★ 4

So far, I feel like I burn a lot of calories during the workout. However, I cannot make a more educated review, without coming more often and seeing results, if any. But, so far so good. Thanks!

Source: Google

★ 5

Great workout and took time to help me out with all aspects of my workouts to reach my desired goals

Source: Google

★ 5

Source: Google

★ 5

I'm one of those people who aren't driven to work out on their own. Thankfully Orange Theory Fitness comes to the rescue. There are days when I really don't feel like moving a muscle, yet all I do is just show up there and the instructors take it from there. I'm glad that the gym opened up really close to my workplace so I can utilize my lunch hour to squeeze in my workout. Surprisingly my rest of the day end really well. Shout out loud to Corey and Camy. They make the one hour of stressful workout fun!!!

Source: Google

★ 5

I love the energy, motivation, coaches and the friendly staff at this location :)You guys are AWESOME!!!!

Source: Google

★ 5

I’m a member in Asheville, but visited West Cary and was very pleased!!! The front desk staff and the coach were all AMAZING!!! Highly recommend this location!

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Workouts are different everyday. Coaches are very helpful and they encourage and motivate you. Couple of the coaches are really good and they check in on you to make sure your form is right with every new exercise. Sometimes it can be overcrowded and you may not be able get the weights you want and could be tight to move around especially when they have 3 groups.

Source: Google

★ 5

great workout. different than all the others out there

Source: Google

★ 5

Source: Google

★ 1

I am an OTF enthusiast; I tell anyone and everyone I know about the incredible workouts and coaching, and encourage guests to try it. I have been a member for almost a year and travel for work, and I have visited 14 other studios across the country. I have had wonderful experiences at every studio, except West Cary. I would like to mention that the class itself was amazing as always, however it was the attitude at the front desk that prompted me to write a review.

I brought my sister and brother-in-law who live on the outskirts of Raleigh and don't have OTF in their city. My sister has visited my home studio (paid for the class as she wasn't local) and loved it; my brother-in-law had never tried it before and he was very eager to go. They were considering a membership or special package based on how they liked the class. There are several locations in the Raleigh area; the drive from their home to North Raleigh is ~25 min and the drive to West Cary is ~30 min. West Cary is more convenient to them in terms of their work/personal schedules and traffic. They used to live in Cary and plan to move back to the area in the spring. I called to make sure they could try the first class at this location for free and was informed they could.

It wasn't until they filled out the paperwork and went through the sales pitch that I was told they were considered drop-ins and would have to pay $28 each. I was confused about this and was told it was because they lived on the outskirts they were not considered local. I asked what “local” rules are because I wasn’t aware of restrictions as long as you live in the general area. I was informed by the front desk manager that my guests technically don’t have a local studio since there isn’t one in their city, but she guessed it would be the North Raleigh location.

I was really upset because we weren’t told this ahead of time. At my location they offer a preferred guest rate for $12. I asked about it and the manager said no, the $28 fee applies. We were stuck in a no-win situation at that point, because if we refused to pay we would have been charged the cancellation fee as we didn't cancel within the 8-hr window.

It’s not all about the money, the most frustrating thing is that this studio was willing to walk away from potential members due to logistics on where they lived, even though this location was most convenient for them to attend class. If they would have bothered to find out more, they would have understood the reasons the location makes sense for them. I understand if there are clear rules on this, but if that is the case and corporate is that strict, the studio should ask for the guest's address when they call to sign up. It's still unclear to me how my guests determine which is their home studio, as other studios in the area are all around the same distance away from their physical address.

I felt that we were treated rudely by the manager and it embarrassed me in front of my family after I have said so many great things about OTF. An apologetic response and calmly explaining the details on rules really goes a long way. I am an understanding person so it could have been handled much better than it was. To make matters worse, my sister received a survey in which she expressed her frustration. In response, she received a text message from the studio stating they would offer her a free class ($28 value)!!! We found this to be outrageous, so she called the front desk and they said they accidentally sent that text after reading her survey before understanding the situation, sorry about that. No further resolution. I still can't believe the poor customer service.

I talked to my home studio and they were surprised West Cary would turn away potential members and handle things in this manner. I have been raving about OTF and I feel this experience will turn off the guests I was encouraging to sign up. I am involved in several online OTF groups and post about each location – I’ll make sure to let others know about my terrible experience at West Cary.

Source: Google

★ 5

Orange Theory is the only place I got real results. Throughout years of trying all kind of different gyms in the past, OT concept is simple and effective. It really works.

Source: Google

★ 1

Its 7:55 in the morning , I am 10 minutes late for my 7:45 AM schedule and orange theory Northwest Cary guys ask me you are late, we can not give you introduction class anymore.
This rude behavior they have who is their potential customer I don't know how they behave with existing customer.
OT team you should at least know that if someone is coming early morning he is serious in becoming member and you should also respect people time.
Horrible experience.

Source: Google

★ 1

Its bad experience here mostly not with staff or people but the concept. Its Just graphical story of zones and not exciting. The first class is great but as soon as you sign up ...No one bothers about you and I had very bad experience due to their policies . Initially told i can cancel with in 30 days with out next payment but later they say i have to pay 30 more days to cancel. The bottom line is all they want is our credit card details to sell stuff
I never experience this theory.

Source: Google

★ 4

Source: Google

★ 5

Orangetheory Cary has the best people and are very helpful. They make the workout and the overall experience very enjoyable

Source: Google

★ 5

Source: Google

★ 5

Great staff and encouraging coaches. Exercises that vary in duration that keeps us all engaged. Burns a ton of calories. Highly recommend! Great for anyone at any stage of a fitness journey.

Source: Google

★ 5

@Matthew. Did you call them and ask about the complimentary "charge"? I've brought over a half dozen people who never got this charge. If a mistake was made communication is the best resource you have.

Source: Google

★ 5

Source: Google

★ 4

Friendly staff. Great workout

Source: Google

★ 5

Nice clean well maintained studio. Challenging classes with friendly and enthusiastic staff.

Source: Google

★ 5

Orange Theory is a great place to jump start your health goals and get you into your best shape no mater your age or level of fitness!

Source: Google

★ 5

Source: Google

★ 5

Orange Theory provides the most effective workout you can do in 60 minutes. It kicks my butt (in a good way) and complements well what I do outside the gym.

Source: Google

★ 5

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★ 4

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★ 5

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★ 5

Source: Google

★ 1

DO NOT SIGN UP FOR A COMPLIMENTARY WORK OUT! IT IS A SCAM!!!
5 days after, I looked at my credit card statement and found a charge for $28 pending! Mind you, I was not aware that they charge for a COMPLIMENTARY work out. I was told that the only purpose of giving them my credit card number was to hold my spot in that class. That was all. What a rip off! Definitely lost my business and my trust.
Look down to a review posted 6 months ago. You can tell by the owners response that someone else complained about the same thing. Yet they had the post deleted... interesting.
DO NOT TRUST THEM WITH YOUR CREDIT CARD INFORMATION!

Source: Google

★ 5

Great trainers! Challenging but doable workouts!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to get in an effective one-hour workout

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★ 5

Good parking, usually able to get into selected class time. Clean.

Source: Google

★ 5

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★ 5

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★ 4

Engaging work out program, never monotonous, accountability of getting to know people you go to class with. The missing fifth star is purely because I would like one closer to where I live in the Crabtree Valley mall area. Love Orange Theory!

Source: Google

★ 5

Amazing workout. The instructors do a fantastic job in explaining the exercises and keeping things interesting and people motivated.

Source: Google

★ 5

Source: Google

★ 1

Source: Google