★ 1

I had a terrible experience with RockBox as a company and would strongly urge caution before signing any contracts or paying upfront.

I was a member at the Cary location and paid $954 in February 2025 for a six-month membership. In May, the gym suddenly shut down—no warning, no communication, just closed doors. I was told a refund would be processed for the unused portion of my membership, which amounts to nearly $400. Months later, I’ve received nothing.

Every attempt to follow up has been ignored. Emails go unanswered. There’s been no accountability from the company. It feels like they took the money and ran.

Even though I wasn’t a member at Wake Forest, I’m posting here to warn others because it appears RockBox locations may be independently owned—but customers are the ones left in the dark when something goes wrong.

Don’t prepay. Don’t sign a long-term contract. And don’t assume this company will treat you with any integrity if things fall apart.

Source: Google

★ 1

So I don’t even know where to start!! The phones didn’t work for one, then I went up there and wanted to inquire about a membership and still couldn’t talk to anyone. So finally someone contacted me, I went in the next day for a 1hr consultation and a body scan.

I got there and the gentleman was all over the place then the body scan wasn’t even set up. He had to call someone and it literally looked like the scale I have at home that I ordered off Amazon.

Fast forward to the actual class yes I was a little late but there was no communication to even call to see if I could still join the class even if I was 2 minutes late. Also, the gentleman who signed me up apparently didn’t do it until this morning when I got the confirmation email at 7:21 am. I got there and tried to sign in on the tablet and my phone number didn’t even match. The instructor just looked at me and didn’t even stick her head out the door to tell me to either come back or just joined in. So I just left and I probably will not return.

I honestly wanted to join this gym but the service was absolutely horrible and unorganized!!!

Source: Google

★ 5

I had a great beginners boxing training class here! I’m not sure how to spell my trainers name, but he said it is pronounced as “Ken” like Barbie and Ken. He was patient with me but also pushed me and i was breaking a sweat. He was super helpful and i had a fun time, will definitely be back!

Source: Google

★ 5

Excellent trainers and great team!

Source: Google

★ 5

The team of coaches are friendly and professional. They create an encouraging atmosphere. I look forward to working out!

Source: Google

★ 5

Amazing workout!! Love this place!

Source: Google

★ 5

Highly recommend - Structured Workout - Bags (cardio) combined with functional (strengthening) stations make for a great 50min workout. Arena music, lights and overall atmosphere can add to the workout as well. Everyone’s there for the same workout. Unity. Kyle - Laura and the WFRxBx crew are all wonderful. OG #rockboxwakeforest

Source: Google

★ 5

Source: Google

★ 5

Love the workout! You can talk me into about anything as long as you allow me to punch and kick but this went above and beyond my expectations!
I love the bag work followed by strength training. By far one of my favorite places I have ever worked out and
one of my favorite workouts! The staff are all really friendly and knowledgeable about form tips.

Source: Google

★ 5

Source: Google

★ 5

Management down to the coaches are helpful. It is a high intensity workout. If you put the effort in each class, you will get in shape and lose weight; be more defined. I enjoy going to the classes and highly recommend anyone to join.

Source: Google

★ 5

We absolutely love it! All the instructors are amazing and Laura, the manager rocks! Thanks rock box!

Source: Google

★ 5

Great workout, each class is different with always a welcoming environment.

Source: Google

★ 5

I've never sweat so much nor felt so sore after a workout! But 6 months later and I've also never felt so strong and am loving the changes I'm seeing. Laura is awesome and knows her stuff!

Source: Google

★ 5

Took my 11yr old daughter to an intro class and both she and I loved it! Highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I LOVE this workout. It isn’t just about hitting a bag for an entire class. There is great resistance/strength training as well. The workouts are always different and you can make it as challenging as you want it to be. This class is definitely helping me reach my fitness goals as well as a number of other goals to keep my body as healthy as it can be.

Source: Google

★ 5

This form of fitness is exactly what I needed. It fits my schedule perfectly and I have a great time. I always leave feeling like I got a good workout. I highly recommend.

Source: Google

★ 1

I signed up for my free class early in the morning before work. When I showed up the trainer had no idea how to turn the lights on in the facility nor how to unlock the door. I had to assist him in propping the door open. And we did the entire workout with no lights on. Then I asked him about signing up for classes after and he said I would need to call a number. He gave me the number and I proceeded to call it two or three times throughout the day with no answer. No one ever called me back. That was a month and a half ago. Then earlier this week I got a phone call from somebody at this facility asked if I was still interested. I said no thank you. I'm not interested anymore and he hung up on me.

Source: Google

★ 5

RockBox Wake Forest is excellent! The Owners Kyle & Laura are great to work with. All of the Staff are great as well! It is easy to book your class through the app and the workouts are varied and challenging. It is much better than any regular gym experience. If you want something different that will move your motivation needle, RockBox is it!

Source: Google

★ 5

We love this place! Great environment and great staff!!

Source: Google

★ 5

Absolutely love this gym! Very fun yet challenging. The trainers and staff are so friendly and helpful. I didn’t have any experience in kickboxing, and they walked me through every step. I would recommend this to anyone at any point in their fitness journey 1000%.

Source: Google

★ 5

Going to Rockbox (Wake Forest) has been adding to my exercise regimen and has taken my workouts up a level. Workouts are fun, energetic and tough. It is a nice combination of punching and kicking the bags and doing great floor work.

Source: Google

★ 5

I have going for a few weeks. Great environment! The workouts are challenging for those who are more advanced but will be modified for beginners. It’s a total body workout which is different each time. I get bored easily with workouts so this is great! I recommend trying it!

Source: Google

★ 5

Kyle and Laura made going back to a gym motivating and enjoyable for me and my wife. Feel the progress already after only a couple weeks. Total body work with bags and circuit training. Highly recommend!

Source: Google

★ 4

I’ve been to a few classes now on the free trial, and it’s been a mixed bag. I would HIGHLY recommend taking a class with instructor Taqwa. She is phenomenal! By far the best instructor I’ve had as far as being beginner-friendly, demoing combos, and encouraging everyone in the class. The other classes have been fine, but I’ve noticed the length of the actual boxing portion of the class has varied from 15-35 minutes depending on the trainer, and not all of the instructors demo the combos. I would definitely recommend taking a trial class here, and schedule with Taqwa if you can!

Also- this is totally out of the control of this particular location, but the Rockbox online booking system is HORRIBLE. I felt so bad emailing the location to schedule/cancel because my account wasn't working. Something corporate should fix nationwide!

Source: Google

★ 5

I Love that the trainers give you that extra push, to get through a tough workout. The workouts are challenging and very effective.

Source: Google

★ 5

Source: Google

★ 5

I have only been to 2 classes but I enjoy the variety and that I can work at my own pace. I hope to increase my stamina and see the results!

Source: Google

★ 5

Source: Google

★ 5

Source: Google