★ 5

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★ 5

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★ 1

My husband had tried to cancel for MONTHS and they keep saying “it’s canceled” or giving him a run around of excuses. Then next thing you know, another charge. I’m done. I’ll NEVER recommend this crap place to anyone. I’d give it negative stars if I could.

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★ 5

Five stars for the managers and staff, alone! They really care about your fitness journey and working with your budget! The facility is clean, roomy and very comfortable for someone, such as myself, who doesn't like feeling like they're working out on top of others. Lots of different equipment no matter what you're working on. There's even a body composition scanner (included with membership) you can use throughout your journey and for a little extra, you can work with the personal trainers! I will say that you're paying a little more here, BUT the quality, the staff, the equipment is all worth it.

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★ 5

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★ 5

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★ 1

WARNING Stay away from them. They lie and tell you that your membership will automatically cancel but have it written differently in your contract. They don’t even send a reminder that your contact is about to expire but they will just keep charging your card. Extremely rude staff and should be fired for poor customer relations. Very disrespectful, disreputable.

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★ 5

Very nice and clean gym. Any bad review must be from years ago because this place is great.

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★ 5

Great gym to work out. Great equipment selection with very knowledgeable staff!

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★ 5

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★ 2

Facility isn't what it was. Cardio equipment is worn and in need of repairs or replacement. Much of the equipment is beat and falling apart. Padding is in need of replacement and equipment needs attention, as cables are getting worn out. Staff often fails to fill toilet paper before the weekend. Its rough. Sign up with caution.

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★ 5

Great place to rip some gains

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★ 5

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★ 5

Great gym. The manager is very nice, I feel like he takes pride in keeping a clean and organized gym. Which I can appreciate. This location has all the equipment needed to workout all your muscles. It's worth checking out. I grew up in chesterland and normally attend the chesterland anytime or the Newbury one. I truly don't understand the bad reviews. This gym is awesome. Seriously, I don't know why there are bad reviews. It's fine here. It's clean!

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★ 5

Awesome privately owned local gym. The staff treats you like family. The members feel like a happy community all pulling for each other to reach their goals.

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★ 5

Cassandra was very engaging and assisted me with my membership update. Haven't been since before covid. Good to be back in a very user friendly club. Very comfortable and feels like you're working out in a private facility.

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★ 1

I have been a member of this gym for three years now and it continues to go down hill!

I love the other members of this gym, but this is the only reason that has kept me there.

Twice a year we pay membership fees that are supposed to be for new equipment and over the last three years there has been nothing new added. Also, when some of the equipment breaks it is either not replaced or takes a long time to be replaced. Equipment is also often missing. I have actually had to go out and buy my own bands and pads for the barbell because they are somehow missing. They should be ashamed of the cables on some of the machines. They look like they are going to break and someone could really get hurt.

On several occasions I have contaced the managers to discuss why my member ship cost went up. I was told by the last manager that it shoudnt have and he would take care of it. He never did and each month I am charged the increased price. Most recently I reached out to the gym and was told by email it would be sent to the owners and now a month later still no response.

I will say the gym is clean because the cleaning crew does a great job! I am often there while they are cleaning and cant say enough good things about them, but the carpet is disgusting and smells. This is not a reflection of the cleaning people. It's just filthy and has probobly never been cleaned.

If someone would have appropriately followed up with me about my membership I would not have written this, but it just goes to show they must not care about the gym or members. I am not the only member considering finding a new gym and there are several other 24 hour gyms in the area

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★ 1

When Anna Dey and her dad owned this gym it was nothing but amazing. Bandon has done a huge disservice to the gym and taken a thriving staple in the community and ran it into the ground. Management is atrocious, leadership is nonexistent and the employees are undervalued and severely underpaid. There are far better gyms in the area where members are still treated like family and personal trainers are paid more than minimum wage! I highly recommend that anyone who is considering joining this gym to run as fast as you can somewhere else. Planet Fitness, Fitworks, Upgraded Industries, YDM and Titans are all excellent options and I suggest doing your research before getting locked into a contract at Anytime….you’ll find that there are cheaper options with better equipment and classes offered! 😊

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★ 1

Before signing a contract for this gym I think there are a few details you should be aware of. A few years ago this gym was bought by a company called Bandon-a company who owns a lot of gyms!! This is not a problem as long as you can manage the upkeep and staffing of your gyms. I joined almost 3 years ago. We pay a twice yearly maintenance fee for the upkeep and new equipment. Since I have been a member there has been nothing updated or new added at all. Other similar gyms in the area have newer equipment and almost all gyms are open 24 hours now. In addition when something breaks it is not fixed for a long time or at all.
There used to be a great group of personal trainers here but there are only a couple left. The prices for personal training were greatly increased while the trainer salaries were decreased and no regard was given to experience or certification. The managers also make very little. No wonder the turn over is so high here. In addition NO classes are available -yet you still pay for them in your membership.
By the way, be very careful signing your contract. Contracts can be extremely hard to get out of and there have been cases where they keep charging you even after you have terminated it or people have had fees raised when they were not supposed to be. These cases are usually worked out but it takes extra time and effort, especially when no one is in the office.
You may wonder why I still go here besides my 3 year contract. The place is definitely clean (as clean as you can get old equipment and carpeting) and the people who go here and work here are AMAZING!!! The BEST!!! They are serious about working out and respectful. If you need help almost anyone would be more then willing (which is a good thing since personal training is crazy expensive and the office is rarely staffed because of high turnover). This gym has so much potential -unfortunately to grow a gym you need to invest in it and I personally don't feel like that is happening here. These are the pros and cons I think you should consider before you sign a contract at this gym.

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★ 1

Gym went completely downhill after new ownership. Was a member for years. Gym was always clean, staff supportive and helpful. Gym is now filthy. Staff distant from customers goals. Sad state. Can’t imagine it will stay open too long.

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★ 4

Clean facility and equipment. Friendly staff and nice service. Love this gym

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★ 2

Just started with Anytime Fitness in the States after using them abroad. Sadly, this one doesn't have locker rooms. It has older equipment, still usable, but there's no hack/vertical squat. The other leg day equipment is combined which makes certain exercises impossible. For example, if you wanted to do a leg curl where you bring one leg up at a time you cannot because there's the pad in the way for doing the leg extension.

Worst of all there is a men's shower room and a women's shower room, not unisex. The issue with that is in the men's shower room, The shower does not work. When it did work a couple of days ago. It was only freezing cold water. I don't want to be getting into my car all sweaty. Unfortunately, that means that until this shower is fixed at least I cannot be coming back here. And if this is my only option for Anytime in the area, then I need to find the other gym when my contract expires.

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★ 5

Fantastic place! Always clean and the workers there are super nice and know what they’re talking about.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 1

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★ 1

Do not sign any form or contract.
<3 awful place

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★ 1

I love to lift weights and I've been to a wide variety of gyms. When I first signed up 2 years ago, this gym had a friendly and laid back environment thanks to the old manager. However a year ago a new manager took over (Lauren). She seems more focused on taking people's money than providing a clean friendly gym environment. Since she took over, the three small bathrooms and showers have been frequently disgusting. Three of my friends with 2 year contracts with the gym for under $30 a month were unexpectedly forced to pay almost $40 a month for the second year of their contract. They tried to cancel their memberships, however they were told that they couldn't cancel until the entire 2 years was done. Shady business practices like this create a predatory environment in a place that's supposed to be about health. There are many cheaper and better options in the area, but if you do decide to sign up here BE CAREFUL WHAT YOU SIGN.

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★ 1

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★ 5

Friendly staff great location and plenty of parking.

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★ 5

Love this gym! One of the things I have always hated in different gyms is the feeling of judgement. Not once have I ever gotten that feeling here. Every member of the staff is always so nice and welcoming. The machines and equipment are top notch, and the facility is always clean. This is a great place to work out. So happy i joined! I look forward to my gym time every time at anytime. Couldn't ask for a better place and joined because it's great to have a quality, clean, and well equipped facility that cares about there member vs driving elsewhere. I can fit it into my work day and the staff is super friendly and helpful. I'm so glad I had this need Get fit lookin forward to growing with every visit

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★ 5

Best gym around great prices great people with great management all around just a great experience 👍🏻.

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★ 1

DO NOT JOIN! I joined the gym in February of 2021, This May, after I moved too far away continue regular visits (I had went six months without a single visit) I emailed them to cancel. Manager Lauren Langhoff informed me that it must be done in person or via certified mail. This was because email wasn't sufficient and they didn't want me to be billed beyond the cancellation. I expressed my frustration via email and let her know that she was erasing any goodwill I had toward the company. She kept circling back to "the agreement you signed". Two months later I found occasion to show up in person. After having me sign an electronic document (had to be done in person??) she informed me that they would bill me again in 3 days. I reminded her that I had come in person. She coldly cited policy. I told her I would refuse the charges. She echoed a threat she had made in emails that they would pursue every penny via collection agencies. I reminded her again that they are doing nothing to foster goodwill but rather eroding my positive first impressions about their gym. She asked a snarky rhetorical question, "I'm eroding goodwill just by following policy?" At that point I was done talking. I signed the cancellation -- in person-- and left. I blocked all additional charges. Within five days came the collection calls. I told Kyle, the assistant manager, that I cancelled the membership -- in person and have no intention to pay anything further. He told me that unless I paid they would not process my cancellation. He also said that the in person cancellation was so that they could verify my ID. I told him I was never made to identify myself and related my experience so far. He kept reciting "the agreement you signed" lines. I finally told him that I have been in sales management for over twenty years, I know that they can make this right. He sarcastically shared his hourly wage and said he can do nothing. He has no power. I told him that I have no choice but to ask the Better Business Bureau to arbitrate. He again reminded me that they will send collection agencies after me. I

Even though they had less to offer by far than Planet Fitness I joined this gym on the strength of my initial visit. I think his name was Brad? Anyway, great ambassador. He promised a more supportive, smaller, closer knit gym. This staff never reached out to me. Though I was usually there at night, I saw trainers going in and out of their office. I was never greeted or invited to do personalized training. Lauren is so blisteringly unprofessional that I would have purged her from my teams long ago. Clearly she trained Kyle, as he shares her "f*@k you, customer!" philosophy. Never once did they offer to look up my visit record to see that I used to come often but for months have not visited at all. They made no attempt at empathy much less finding common ground. They are arrogant, obnoxious, and calculating. AVOID THIS GYM AT ALL COSTS. SIGN NOTHING!

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★ 5

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★ 5

Love anytime

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★ 4

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★ 5

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★ 1

Terrible experience trying to cancel membership. Had been members before ownership change. Moving out of state but not for a few months. My wife was told, when she talked to management in April, we would have to send certified letter from the state we moved to stating we wished to cancel. My wife was told under previous ownership she was able to cancel whenever. Have not set foot in gym since April due to temporary living arrangements at the time and now living out of state. Received certified letter 6/27 and our account was promptly conveniently charged for July. When I called to ask about the status I was told the cancellation request was processing and there was nothing they could do about the charge due to the "contract" stating a 30 day notice was needed before the payment was scheduled to process. Manager was not even willing to entertain a refund even though my wife notified her of our need to cancel. Will not recommend this gym to anyone.

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★ 1

Not clean. Smell is bad. Concerned about what I might catch. Very sad. Was a wonderful place. Not anymore. Please fix this. I want to continue, but need to consider my health. This is not owned by the same people that did such a wonderful job.
.

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★ 1

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★ 5

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★ 1

Manager Lauren Underwood exhibited some of the most disrespectful and atrocious customer service experiences I have ever encountered. For months I have been trying to cancel my membership because Anytime defaulted on their end of the contract. They do not offer the number of classes and equipment in the contract I signed. Gym no longer works for my lifestyle. Lauren was entirely insensitive and proceeded to push repeatedly to extend my membership. I explicitly stated that I will never work out in this establish ever again, I will not take a single class, I have no reason to come back. She was extremely disrespectful in handling my request. She continuously blamed it on "being a new manager". Anytime has failed to hire competent and respectful employees who understand and care about their personnel. I do not recommend a membership here.

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★ 5

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★ 5

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★ 2

Expensive and run down. Lots of broken and worn equipment. Always have to wait to use equipment. Cramped and uncomfortable workout spaces. Cancelled my membership - not sure how people think this place is so great, they’re probably just shilling for the owner. The owner is nice but the facility is trash.

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★ 5

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★ 5

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★ 4

Only downside - no lockers

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★ 5

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★ 5

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★ 5

Best gym I've ever been too

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★ 5

love

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★ 5

Super clean. Great staff. Awesome atmosphere.

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★ 5

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★ 5

If you are seeking an exceptional fitness center designed to help you reach and maintain your goals, this is the place. From the fantastic staff to new, well functioning machines, to personal or group training, Anytime Fitness Concord is available and ready to help you. Try them. You’ll be glad you did!

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★ 5

Love this gym!!! Gym owners are fabulous and super welcoming. Trainers awesome! Gym is always clean! Best gym around!

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★ 5

Best gym I've ever been too. Always clean and always welcoming. Never too crowded and great trainers. Love this place! 💜🙌

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★ 5

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★ 5

Best gym ever. Always clean and everyone friendly and welcoming . Owners active in community.

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★ 5

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★ 5

I love anytime fitness! Laura is a great personal trainer, she has helped me achieve my fitness goals after shoulder and bicep surgery. I am once again able to do the things I love to do. Anytime fitness is flexible with my crazy schedule and is always going above and beyond to help accommodate. The staff is so friendly and the prices aren’t bad plus they are always running specials. I recommend this gym highly.

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★ 3

Looking to join this gym but would like more pictures of the facility.. or is it so small that the two pictures are of the entire facility!?!? Any treadmills or anything additional from the pictures? Because from the pictures it looks like a tiny facility with basement like equipment

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★ 2

My wife and I are traveling throughout the country. We are waiting for our key fobs to get activated. Out of the last ten gyms, this is the only gym we were interrogated at. I think it is a high pressure/ high sales gym. We understand that during your introductory period that the club doesn’t have to let you in but this is the only club that hassled us. Poor customer skills by the owners daughter.

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★ 5

Core, cardio, and stretching. All can be done here

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★ 1

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★ 5

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★ 5

Clean gym, friendly staff, excellent trainer!

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★ 4

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★ 5

Clean gym. Awesome staff. Great group training. This is an awesome gym to go to!

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★ 5

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★ 5

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★ 5

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★ 5

I really like that you can come here 24/7. The gym closest to me is always very clean and the equipment is in great condition. Also you can be very independent during your workouts. But the biggest benefit to this place is there are no lunk alerts. #F-PlanetFitness

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★ 2

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

A big family feel! Zero judgement! Love it!!!!!

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★ 5

Get place to work out helpful and friendly staff

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★ 5

The owners are the best part of this facility. Great 24 fitness center. Clean.

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★ 5

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★ 5

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★ 5

Great Jim seldom if ever crowded

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★ 5

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★ 5

Good equipment layout. Friendly and motivating staff. And they play good workout jams. 👌

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★ 5

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★ 5

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★ 5

Probably the best gym in lake county. Reasonable prices for what it is and a great atmosphere.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great, friendly staff. Great facilities

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★ 5

Great gym! Air conditioned and clean, too!

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★ 5

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★ 5

Home away from home. Friendly staff and clean environment. I liked it so much I got a tattoo with the running man!

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★ 4

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★ 5

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★ 5

Very clean area to work out at. Nice equipment, very friendly owners and even private showers! A great place to feel at home while losing some weight in the process.

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★ 3

Everything is brand new and nice, except the free weights. The whole free weight area looks like it's from the 80's. Unfortunately that's the only reason I go to the gym.

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★ 5

Best gym in NE Ohio! Hands-on owners Anna and Von are terrific people who run a clean, well-equipped and perfect maintenance of equipment gym! Knowledgable and in general, great people. Anna and Von give back to the community and make our gym experience wonderful.

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★ 5

The owners are awesome!! Always so helpful and nice. The gym is always clean and has great equipment! I love that this gym is more like a community and does so many amazing things as a group!!!

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★ 5

Truly a "my gym" kind of place. Very friendly owners/staff, knowledgeable trainers, and a super-clean facility. And, of course, its "Anytime," so its open 24/7/365 - perfect for those that work unusual hours and have to rely on themselves to get their workout in. Their retention numbers say it all: people don't just join, use it for a month, and then never come again. I see the same people all the time; its just that kind of place!

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★ 5

Bad ass palace to go good trainers i what from 2oo40 labs 20011 labs

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★ 5

Clean facilities, plenty of equipment, and friendly staff.

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★ 5

Love this gym! Great location and plenty of room inside to get a great workout in on your way home in the evening.

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★ 5

Great community gym, open 24hrs, friendly staff.

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