★ 5

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★ 5

I was ready to make a serious change with my health and today I met with Ace who walked me through what being a part of the Anytime Fitness Family would look like. It wasn’t about selling a plan to you it was about him finding out what you need so that he could help curate a plan tailored to my needs. Ace made sure there would be no judgement during this process but there would be accountability held for sessions that are scheduled. I loved his approach and how explained everything. I can’t wait to start my fitness journey with Ace and Anytime Fitness. 😊

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★ 5

Ace is a great man he is an explanatory general manager who cares about all gym members

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★ 5

Been a member 8 years
I love this gym , clean , everything you need the manager here Ace (aka Ty) is amazing and goes out of his way to always accommodate and help out in anyway that he could make it a better experience . 24/7 which is clutch on holidays and late nights and never too crowded and clientele are classy and polite not like some other gyms here

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★ 5

I workout here

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★ 5

So far…so good! The management and my trainer are excellent, friendly and knowledgeable. They made me feel welcome and have encouraged me from day1 on my restart to my fitness journey! Thanks Tyshon and Brett!

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★ 5

Ace is the goat💪🏾

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★ 1

Not safe at night. The area is sketchy. When working out late at night, a homeless man walked right into the gym. I did not see him use a keycard. I don’t know if he has a membership, but he was asking me if he could use a phone to call somebody. I told him to go to the nearest gas station.
Equipment is old/worn out and smelled like skunk.

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★ 5

Went here visiting the Cleveland area for a wedding needed a quick lift. Very great price for a day pass and Brian was extremely helpful and welcoming. Would definitely come back, enough equipment for all of your movements

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★ 5

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★ 5

I’ve been going to this gym for about a week now and the staff has been really supportive helpful and kind, with a expansion array of different equipment and machines for you to use I would Definitely recommend going

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★ 1

Disgusting place, NO A/C until the "staff" arrives, filthy, my jail shower was cleaner.
No soap, couldn't find a properly working machine, none of the screens would turn on.
This place ia a DISGRACE FOR ANYTIME FITNESS AND SHOULD CLOSE FOR YOUR OWN GOOD.

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★ 3

Great location, equipment and 24 hrs

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★ 5

Facility has had a lot of new upgrades recently. The new manager, Nate, seems to take a lot of pride in his job!

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★ 5

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★ 5

Always a welcoming and inclusive environment. Love this gym

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★ 5

The new manager, Nate, is friendly, helpful and approachable. The gym has been a lot more clean and organized since he started. There is a nice variety of equipment and the other patrons are friendly as well.

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★ 1

I have been to several Any Time’s and the University Heights location has to be one of the most disgusting. I have been going to this location for about 6 months and nothing has changed. I have several problems with this location that I have not seen at other locations.

First, while they do have an expansive array of cardio equipment (several treadmills, ellipticals, and several stationary bikes), the weight machinery is old and worn. Some of the cables in the cable machines are damaged, which makes lifting a true weight to be hard since the cables get stuck and you have to exude extra strength. There are 2 newer benches, but some of the coverings on the older benches are torn.

Second, the staff seem unapproachable and unfriendly. At an AnyTime that I used to go to, the staff would always greet you with a “Hey!” no matter if they were in their office or out on the floor. I knew all the staff by their first names after going there for just a few weeks. At the University Heights location, I know none of the staff after 6 months. The staff often sit in the office on their phones or their computers and just wait for their shift to be over. You’re lucky if they’ll look up when you walk in the door.

Lastly, and arguably my biggest gripe with this location is the cleanliness and organization. This gym is truly disgusting and disorganized. There are random stains, dumbbells lying all over the floor and cable attachments scattered across the entire gym.

The only cleaning I have seen done in the last 6 months was the garbage taken out one time. At previous locations, all equipment had a place where they belonged and most people would return equipment. If they didn’t, staff would come around and put things back. I would regularly see staff mop, vacuum, take trash out and organize equipment. I am not saying it is the staff’s job to clean up after lazy gym-goers, but the paper signs to re-rack weights and keep the gym clean are not cutting it. I have never seen the gym floor vacuumed, mopped or dusted. There is one corner in the gym that has chalk powder (I think..?) in it that has never been cleaned and just continues to build up.

To be honest, I should have switched gyms several months ago, but the other gyms in the area (Esporta, Planet Fitness and LifeTime Fitness) have worse reviews and/or are out of my budget. AnyTime Fitness in University Heights gets the job done, but is overall unwelcoming, disorganized and disgusting.

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★ 1

This is the worst gym I’ve ever been to. The owner is a volatile jerk who gets mad at people for just working out. The place is always dirty, nothing is repaired, nothing is replaced, things are broken.

Owner does not care at all. Needs to touch grass.

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★ 5

Great work out environment !!

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★ 1

Just came back to this gym after a couple years. This gym has gone downhill. It’s filthy inside, weights are left all over the place, benches are tore up and the cotton inside is showing. Used to be really nice but now it’s very different.

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★ 5

Marv and the other trainers in the gym are great . They bring you in with open arms make it comfortable to get in the shape and a comfortable atmosphere! Would 100% recommend and it’s never crowded as well

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★ 5

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★ 1

I would love to give these guys business. It's the weirdest thing

I had a membership for a year and in general, I was relatively happy with the place. I go close to midnight and no one is around

During that year, I actually got a couple of my friends to sign up. The deal was that for everyone I got to sign up, I got a 1-month free and after the fourth person, they would give me a year free

When it came close to renewal, I couldn't get a single person on the phone to clarify why I never got credit for the people that I persuaded to join.

I eventually called corporate and they said they would look into it. That was a month and a half of back and forth with zero results. Corporate even indicated that the store is kind of a problem store, this is a franchise and they don't have any local control over what the franchise owner does.

Despite all that, I even considered rejoining because personally having a 24-hour place is a major benefit. I'm just really busy during the day

No one answers the phone. I got one person in the last two weeks to answer and they said they were helping another customer and would call me back. They never bothered.

Even if I wanted to give them money, which I kind of do and kind of don't, they won't answer the phone. The customer service is non-existent and they just don't seem to care about anything.

I can't stress how poor the experience has been. The gym at itself is kind of run down a little bit but super usable. But the people are just not worth supporting, they don't care. In any problems, you are going to be hung out to dry on this.

For the moment, Cleveland Heights Community Center is probably going to get my business.

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★ 5

Anytime Fitness is the first gym that has gotten myself and my wife into a routine of working out. There is a wide range of equipment and they are always making sure everything is in working order and keep the gym tidy. It is not over crowded and is flexible with our schedules, since it is open 24/7. We enjoy lifting together and the personal training classes will kick your butt. Managers are always friendly and know us by name. Would recommend to a friend

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★ 5

Really nice, friendly, and helpful staff

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★ 5

The gym has a wide array of free weights and plates. They provide cleaning spray paper towels in multiple locations around the gym for convenience and have plenty of cardio machines and smith machines for people to use. They provide cleaning overall energy of the place is that people come into to work on themselves and not get into fights or competitions.

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★ 5

I had a Planet Fitness membership before and honestly would never go back. The trainers at a variety of the locations for Anytime Fitness are amazing. BUT I will drive the 45mins I do to this location simply for the vibes, the other members, and the trainers. Ive worked with Marv, Mark, and the newest addition Taj. All are truly amazing and motivating trainers that work with you and your goals. They listen and push you when you need it. These guys are the reason I will stay and continue to go to Anytime Fitness. Truly yall have been a blessing to my mental and physical health. 🙏🏽 🙌

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★ 4

Equipment is great there, they have everything you can ask for. I think there needs more management presence. It doesn't seem like there is always a positive mindset and attitude with the gym goers. Management should be there working to build a positive environment so that the paying customers feel welcome and are able to achieve their goals easier. Not everyone wants to be judged and critiqued by total strangers(other gym members). I would think most people that go to gym want to get in and out in a humane manner. Overall gym quality is much better than a planet fitness or even fit works because it has a little more of hard-core gym feel. I don't think everyone there takes into account that everyone pays and deserves respect there. I think they should put a barrier between gym and outside public such as a tint on the windows. I have had experiences where people walking by have done distracting and troubling things. Again not ideal. Also there are some members that talk on the phone too loud as if no one else is there. I wear headphones and can still hear, so that can be annoying. I don't want to feel a territorial presence when I go to gym either which I don't know why it happens but it is certainly not mature and again doesn't contribute to my needs as a member of the gym.

Source: Google

★ 5

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★ 5

I really love my experience at Anytime fitness. The trainers there are very friendly, professional and personable. Marvin is a great trainer and very passionate. Mark is motivating and great to work with. I couldn't ask for a better team to help me rich my health and wellness goals

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★ 5

I’ve been a member for several years. Great gym with everything you need to get a great workout. 24 access is always a plus!

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★ 1

Worst gym you can ever go to. Been overcharged since July and no one ever got back to me after more than 17 calls with them. “We will pull up the charges and get back to you” and they never do.

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★ 5

great experience. Marvin was amazing

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★ 5

Pretty great, has all I really want in a gym, meets all my needs, usually isn’t packed so I’m in and out quick.

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★ 5

Great gym! Highly recommend. Great pricing. Great equipment! Open 24hrs. I love it. Especially all the mirrors and music that plays.

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★ 5

Great communication and they give me feedback and affective information that help me target areas as needed! Overall a good vibe and equipment!

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★ 5

The place is clean, well lit, really nice and helpful trainers! Still going there over 6 years. Some aesthetic changes have been made and training staff stabilized.

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★ 5

It’s open 24 hours, so I can go whenever I want. It’s never crowded, and the staff are friendly and welcoming!

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★ 5

Great support and environment!

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★ 5

Good gym, I go often.

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★ 1

I won’t go back here until they get a new manager. Idk where they find these people.

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★ 1

New manager isn’t really respectful and bathrooms are either locked, no soap, no tolit paper, or all the above.

Might be nicer to you during the new years
resolution phase of the year but after that its over

Edit: visited once and loud alarm goes off the entire time. Still 1 star

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★ 1

It's bad

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★ 5

The staff always is supportive and genuine and really want their members and clients to succeed. Marv and his staff are trending in the right direction!

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★ 5

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★ 1

After canceling my husband's membership due to moving across the country, we were stilled billed for months after. Despite several calls and emails confirming the cancelation, we eventually had to block the fees from our credit card. Anytime Fitness has now sent us to collections despite over a year of disputes/cancelation. Make sure they remove all your info or they'll put you through this nightmare.

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★ 5

Great trainers & great environments!

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★ 1

They forged my signature for a training subscription. It took me a year and I had to pay a lawyer to get my money back. Then I was wrongfully charged again for months I put my account on freeze with extra charges added. They will not respond to your inquiries or requests and will be rude to you if you manage to reach management.

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★ 5

A great experience! The gym is clean with all the equipment you’ll need to reach fitness goals. Tommy is incredibly insightful with tons of fitness knowledge. Ask questions and you’ll get answers.

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★ 1

I’ve been trying to get in touch with someone for 2 days regarding a membership and none of the employees never awnsers the phone. I wonder if the manager knows about this. I’ll just find an another gym smh they just lost money.

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★ 1

I am a member at a different location and decided to try the Cleveland Hts location. Unfortunately I will not be going back. The facility is disgustingly filthy, machines not kept up, equipment left anywhere and everywhere and the bathrooms are disgusting. Its a shame because it a great space but not taken care of.

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★ 5

GREAT GYM ATMOSPHERE! Love to get a great workout here!

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★ 5

Great service, excellent staff, very friendly and clean environment. Enjoy my work outs here

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★ 5

Great gym! I was a little nervous to start going to a new gym, but the staff is super friendly and made me feel very comfortable. They offer personal training sessions that are flexible with your schedule, tailored to each person and their specific goals, and also make nutrition plans. There are free weights, lots of cardio machines, and various other equipment. Overall, I would highly recommend!

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★ 5

If you want to lift at a gym that cares about you and your goals this is the place to go. They have a great atmosphere, staff, and equipment.

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★ 5

Great gym, has all the equipment needed to be able to hit the whole body. Never is too crowded. All around great gym.

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★ 4

Local fitness with great staff and 24 hour key fob access! Plenty of parking- cleaning products are supplied and a part of the workout encouragement regiment

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★ 5

I had my fitness consultation with Tommy today, what an awesome trainer and a true fitness expert! He is very knowledgeable and did a fantastic job of listening to my questions and giving specific answers based on my goals. He was able to look at my current workout routine and make a list of supplemental exercises mainly focusing on glute and core strengthening. He also helped me with the body scanning equipment and did a great job going over the results and explaining the metrics. Thanks Tommy!

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★ 1

Glad I had a tour . It made the decision easy to sign with their competitor down the way.

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★ 5

Small gym, but they have 100 pound dumbbells. I decided to switch my membership from Planet Fitness here to anytime fitness primarily because they have free weights on benchpress. Benchpress is critical for any who wants to gain muscle and works stability while lifting.

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★ 1

Sadly my 5 stars is now 1. AVOID.

Can't recommend it. It used to be my community for many years; now it is a bad taste in my mouth.

My At time of Covid, corporate bought out the owner and has gone through endless # of managers.

/Don't join, or even when your contract ends, you may have to go through months of hassle to get the charges to stop. You aren't important anymore, so they don't do their job. They spit out trailers, too. There's nothing left to

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★ 5

I love this gym because it’s a super friendly atmosphere without any of the distractions of some of the other larger globo-gyms. The other patrons are very nice and the staff like Jermaine and Tom just want to make sure you have what you need for a safe and effective workout. It’s also one of the few locations in the area that have full free weights and squat racks for lifting, a must for me.

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★ 5

Best gym I've ever been a member at not only is it 24 hours is never over crowded the are kind and friendly

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★ 1

I would not recommend anyone go to this gym, I signed up on a two month free trial. I attended a few weeks then I canceled a few months after that I received something in the mail from a collection agency, The two month trial was actually not a trial at all. It was a bait and switch. Of course I didn’t know that so they ended up reporting my account to the credit Bureau so I have a negative account, showing on my credit report from something that was supposed to be at no cost

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★ 1

I’m scared to join this place seeing that everyone has the same issues with this particular gym!!!Everyone is complaining about their membership meaning when they decide to cancel their membership,this anytime fitness gym decides not to allow you to do such a thing,if I want my membership closed out it shouldn’t be a problem but clearly it is a problem a this facility smh

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★ 2

The area and space is amazing BUT…..
BIG BUT I don’t think they clean the bathroom every week or at least every night or AT ALL but bathrooms make me question the cleanliness of the gym.
outside of customers who are supposed to wipe down machines and dumbbells before and after use

Will be checking to take pic if what is need to help change the situation and this review

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★ 3

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★ 5

Jake the manager is that guy. Super help worthy and motivates me everyday. Highly recommend this gym to anyone that’s looking to get in shape. Also the gym is never crowded.

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★ 1

1 advice for you: DO NOT SUBSCRIBE
this is by far the worst gym experience i had in my entire life. THEY WILL NOT LET YOU CANCEL YOUR SUBSCRIPTION NO MATTER HOW MANY FORMS YOU FILL. I have decided to cancel my subscription 4 months ago and they are still attempting to deduct money from my bank account. I have to call my bank every single month to cancel the deduction and have my money back. And after they promised multiple times to stop the monthly deductions they decided to message me saying thet there is a 50% buy out of my package. They will not get a single penny from me and I will keep canceling with my bank every month until they decide to stop the MAFIA act. Check the other reviews as people have similar experiences. Thank you anytime fitness for this HORRIBLE experience and would never ever go back again

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★ 1

They won't let you cancel your gym membership so if you sign up be prepared to keep getting charged even after you cancel. I'm having to replace my cards so they'll stop charging me. Scummy business, don't give them your money, just go somewhere else.

Update after 2 months;

They still won't stop charging us gym membership fees even though we have told them numerous times we have cancelled and got confirmation from the owner that we cancelled.

The gym commented on this review, but deleted it, saying "Have you tried going in and cancelling?"

Consumers do not have to physically go somewhere to cancel a service. It is literally illegal, regardless of your business policy, to make it difficult to cancel and keep charging consumers.

2023 Update:
So after changing our bank cards so that this gym would stop charging us, after they said numerous times they'd stop in writing, it turns out the gym kept charging us even after changing our payment accounts and has reported the 'debt' to a credit agency.

I have never been so disrespected by a company in my entire life.

Go to a different gym.

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★ 5

Great , experience. I have been going since the end of May 2023 and the staff is wonderful . They are knowledgeable about all equipment and help keep me on track to reaching my fitness goal. I enjoy going there not over crowded and with 24 hr access I work out Anytime I want. Highly recommend.

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★ 5

Just needs to update the equipment. Other then that I enjoy work out here

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★ 1

I was signed up to the Gym on Ceder Rd...it was a six week challenge I told Jake I could not afford the $500 for that program he signed me up for something different which was a bi-weekly payment of $50...I realized when I was Quentined in another county that my account was being debted every week not what we discussed or what I agreed to...I went to the gym Jake had been 'transferred" I spoke with Kenny he was not trying to work with me to receive my money back I called the corporate office and was told to contact my bank which I did and disputed the changes because Kenny's only solution was the correct plan like I would trust them again with my debit card...now almost 2 yrs later this debt has been put on my credit report with out so much as a phone call or letter...RUN DON'T TRUST THESE PEOPLE

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★ 5

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★ 2

The gym need maintenance and better personal for customers.

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★ 5

The manager and trainer are so personable and knowledgeable

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★ 1

DO NOT GET A MEMBERSHIP HERE (at least be very cautious). I actually had no issues with the club and enjoyed working out when I was home as I am a college student. However that all changed once I attempted to get a membership just for the summer. I was told I was entering into a 3 month contract for the summer. Following the last month I told the club I wanted to come back but I had to cancel my membership until I returned from school they told me I could freeze it and not be charged, then unfreeze it when I returned. But I continued to be charged and I made numerous calls to the club and was told that the had frozen it again and I shouldn't be charged anymore. But again I continued to be charged. I had gotten a new card to stop the charges and once I returned home I went to the club and was informed that I had entered into a 12 month contract which was never brought to my attention even after several phone calls. I believe the club knowingly entered me into this contract even though I never requested it and they knew I was a student so why would I sign a 12 month contract if I'm hundreds of miles away for most of the year. Now they sent a collection agency after me and say I owe over $1,600 which is utterly ridiculous (I don't even know where that number is coming from as I was only paying $20 a month to begin with). I would also like to note that my friend from my school did the same thing however paid straight up for the summer in cash and had no problems, so this club really decided to screw me on this.

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★ 5

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★ 5

Great experience at this gym. Everybody is nice (Staff and other people). Gym and bathroom/shower is clean. Gym has everything you may need, including a boxing bag and studio room for stretches etc.

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★ 4

Enjoy the place. It is never overcrowded like other places

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★ 1

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★ 5

Really great gym with good management and trainers who know what they're doing. Good mix of cardio equipment, free weights, and machines. Almost never too crowded.

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★ 5

I’ve been to many anytime fitness’s but this one was a lot different than the others! The management there helped me get into the gym and with my terrible bench press form my girlfriend was benching more than me until they started helping!

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★ 5

Amazing place, with amazing Trainers. I lost over 50lbs. After the weight loss I began to powerlift and with help of the training staff they helped me add 250lbs to my bench press. I can’t say enough about this place. It’s more than a gym they are family to me!

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★ 5

I'm a member of the Chesterland Anytime Fitness. Stopped here a few times to get in a workout and was pleased to see the same friendly atmosphere and cool features at this location as well, made me feel at home!

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★ 5

Have worked out at this gym a hand full of times and have nothing but good things to say! Love all the equipment and have gotten great pumps! The atmosphere is great and the staff is all very friendly and very very helpful!

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★ 5

This gym is sweet. As a trainer I thought I knew it all but the staff here really helped me take what I know to the next level.

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★ 5

Aidan, I don’t go to the gym much but since you have taken over as the manager of this location, your hard work is evident. Things are getting fixed (equipment, leak in women’s bathroom). I have noticed that the dumbbells are put away and not laying all over the place. There is hand sanitizer in the dispensers (very important). You are a friendly manager and receptive to client concerns which is great. Things are moving in the right direction. Thanks!

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★ 5

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★ 5

Great place. Friendly staff and respectful clients.

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★ 4

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★ 1

Same situation as many of the other reviewers. Nasty dirty club, trainers not professional, cancelled numerous times but they keep taking my money!! We all need to file a class action lawsuit! I belonged to Anytime Fitness in Independence KY and it was a GREAT experience. Unlike this nightmare!!!

Adding this.... everyone should go to Anytime Fitness site, contact us. Then they can communicate with the parent company. I am giving all kinds of information about this dirty nasty place, and also telling them about the con artists who are taking our money!!

I have obtained an attorney and filed a complaint with the Better Business Bureau. I will post this when I receive the email confirmation.

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★ 5

It’s a small gym but it has everything I want, including free weights and squat racks. It’s never crowded and the staff is very friendly. I switched from the overpriced Lifetime Fitness to Anytime Fitness and I’m very happy.

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★ 1

Moral of the story is believe those negative reviews. I wish I had read them well enough and believed them before I went and gave these people my money. To whomever reading these reviews, be very careful before committing to any type of membership.

Last month, I registered for a one time membership of what I thought would have been life changing experience, but became a nightmare. It was supposed to be group training and the trainer didn't show up 3 days in a row.

3 days after I started the membership, I realized it wasn't a good fit. I spoke to the manager, and requested a cancelation. He mentioned within 3 days I could cancel and get a refund. However, when I requested the refund that's when he told me that I have to wait for the regional manager to contact me with a solution. He said he could cancel it but it doesn't want to make a mistake. Guess what, regional manager never made contact.
To my surprise, over a month later. I received an invoice that I am still getting charged for a service I am not using. I went to see the manager again. He said the regional manager reached out, but he never did. Therefore, I lost my money and I need to keep an eye out so I don't get more taken out.

NB: Beware most of the positive reviews are many years ago.

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★ 5

Great gym, friendly service. Brother and I were only in town for the week and they let us purchase a day pass with no hassle, no pressure to purchase a membership or any scams like that. Their equipment was well-maintained and clean and of plentiful variety.

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★ 1

Def a negative 1! I gave my fob back in august and they assured me no more payments will be deducted from my account and I showed them my contract letting them know my time was up and I wasn’t renewing. I was told to keep all evidence and my contract and that the owner would be reaching out to me to confirm my account was closed via email or phone that week but nobody ever contacted me! I was calling this location frantically trying to reach someone to make sure they deactivated my account but nobody ever called me back. Now, They won’t honor my contract and continue to take money from me!! I’m livid!! Also! They took two extra payments from me prior and won’t address that either! A bunch of crooks! Go somewhere else! Plus the machines are old, dirty and something is always broken!!!!!GIVE ME MY MONEY BACK! I’m reporting to the BBB

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★ 1

More and more people not wearing masks. This is plain stupid. They could at LEAST have a sign that says "please wear a mask". I am ready to quit. It was a great place to work out but not when you take your life into your hands everytime you walk through their doors. Such a simple thing to do to keep people safe in a friggin' PANDEMIC, where there is not much testing, no tracing, and no VACCINE???!!!

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★ 1

I did not even want to rate the one start for anytime fitness. I’m very upset with this establishment. I signed up for a membership with this gym over a year ago and due to Covid I had to end my contract. I was told that they would no longer take out of my account. June of this year several payments was taking out of my account Consecutively. I called and spoke to Josh who agreed that it should not have came out and he did not have an understanding as to why it would a year later. He explained that he would talk to someone and find out what needs to happen. We also went over the fact that I had filed for chapter 7 bankruptcy and that anytime fitness was included in it. In which he was aware of because he stated that it was in the system. Here were are in the month of august soon to be September and I’ve heard nothing back. I’ve been calling gym spoke with a lead trainer and she said she would report to GM. Constantly called Josh line personally and nothing.Now I’m starting to become upset about this because no one is answering at all or reaching back out to me

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★ 2

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★ 5

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★ 5

Deja, Chico, Mike and Ace really made me feel valued as a member and they were supportive of my workout goals.

Please update the site with their pics/info.

Thank you

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★ 1

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★ 5

Great place to go I just wish the hours was longer not a member but thinking about it really hard

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The Trainers are phenomenal. They really care about your health, and are there to help you every step of the way. The facility is clean, and it is open 24hrs to allow anyone to workout according to their schedule.

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★ 4

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★ 1

Filthy, poor management will create false charges. Kenny manager is a liar and thief. Watch out for extra charges he's getting extra money to fix the broken equipment and up grade the gym even if he has to steal it from members. No social distancing and they don't clean.

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★ 5

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★ 1

If I could give this place a negative million stars, I would. I started coming here in January with a terrible lifestyle, overweight, and not healthy. I started the 6 week challenge and it sucked

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★ 5

Very detailed website, I am also looking forward to throughly learning what package is good for me so I can put it on my candidate list.

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★ 5

Good Talk

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★ 5

Great affordable services offered at University hts location

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★ 1

BEWARE, THEY'RE JUST OUT TO GET YOUR MONEY. THEY PROMISED THINGS THEY NEVER DELIVERED. I HAD A AGREEMENT FOR 3MTHS FOR $80, BUT INSTEAD THEY WERE TAKING $80 A WEEK OUT OF MY ACCT. WOULDN'T LET ME OUT OF MY CONTRACT WITHOUT A BUYOUT OF $240, SMH. NEVER AGAIN

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★ 5

The experience was great! Can't wait to see how my new membership turns out!

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★ 4

24 hr gym all the workout necessities

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★ 1

This location never followed up with me about an online request about membership. Then I found a fitness challenge request on social media. After constant communication with Marvin, I arrive at the gym 30 mins after a text message from him and no one is there to let me in. Good luck giving this company your money. It seems like they don’t want it.

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★ 1

Have been calling the gym everyday for 2 weeks straight and have never reached anyone and have left messages on phone as well as with trainer at the gym and no response a guess they do not want my membership

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★ 5

Clean Friendly Atmosphere. Helpful staff a variety of programs and machines.

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★ 5

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★ 5

Looking forward to a Fantastic relationship!!
Time for change!!

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★ 1

Do not sign up! They will not cancel your membership. Month after month they will give you an excuse as to why they cannot cancel although when they sale the membership they state you can cancel anytime. Poorly ran. Rude customer service through phone.

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★ 5

Matt and his crew are awesome
Knowledgeable professionals
Facilities are more than adequate

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★ 5

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★ 1

DO NOT SIGN UP, YOU'RE BETTER OFF GOING TO PLANET FITNESS!!! MEMBERSHIP IS IMPOSSIBLE TO CANCEL, THEY JUST TAKE YOUR MONEY. DO NOT SIGN UP!

Source: Google

★ 5

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★ 1

The facility itself is very clean and well managed. I really enjoyed working out at this gym. However, I had terrible experience with personal training. The trainer missed several morning sessions. I understand they were going through transition, but my trainer would tell me he will reach out for future dates to schedule, and he never did. I put up with it for a few months but after another missed session I felt like I was being taken advantage of. I finally asked for a refund for my remaining sessions and it took weeks. I kept receiving the excuse “I have to talk to my manager..” and then it was “you’ll receive it soon.” Worst part is that I never received an apology. Finally, he had the nerve to text me and ask to cancel my credit card dispute with the gym that I never even filed (but should have). Must have been another client with the same issue.

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★ 5

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★ 5

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★ 5

This place is great the manager guy named Daniel is really good he helps with my chair I'm in wheelchair I need to strengthen my legs he helps me out puts my wheelchair in car is very polite

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★ 5

Great phone service..very professional and informative...

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★ 5

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★ 5

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★ 5

Quiet, clean and convenient. Never over crowded has everything needed.

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★ 5

I come here weekly. It’s kept extremely clean and the staff, Dan, is always welcoming!

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★ 1

Most of these gyms will guest pass you in if your key fob does not work for all the locations yet. This location does not and it Is extremely inconveniencing. I drove 25 mins to work out and they would not even guest pass me.

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★ 2

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★ 1

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★ 5

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★ 5

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★ 1

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★ 3

I liked the place, it's kinda small, no decent locker room area but clean and typically quiet. However they charge a lot! I paid almost $40/month and stayed a member for 3 years! Then, one day, I talked to the person in charge and told them the Planet Fitness offers a $10/month membership and it's only 2 minutes away, can you offer me a better deal? Unfortunately, they couldn't, so I left! I don't think they really value their members or try to keep them.

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★ 1

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★ 5

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★ 1

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★ 5

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★ 1

Not available during their staff hours

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★ 5

Great

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★ 5

Second home

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★ 5

Helpful and friendly staff, large variety of equipment, and decent price for the area.

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★ 5

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★ 3

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★ 5

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★ 4

love the crew and feel like being part of a family

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★ 5

Definitely one of the best Anytime Fitnesses. Didn’t realize it until I moved to Austin and none of the gyms compared.

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★ 1

Small. Very little equipment. Much of it was broken. The staff was not helpful or friendly. Questionable cleanliness

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Very clean gym. Staff is friendly and knowledgeable. The gym is a bit pricey.

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★ 5

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★ 5

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★ 5

Love this small location especially at early hours and holidays

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★ 5

Great place 24 hours, friendly staff and clean gym.

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★ 5

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★ 4

Thia gym is laid out very well to accommodate the soace, and has a nice variety of equipment, but it's somewhat pricey.

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★ 5

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★ 1

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★ 4

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★ 5

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★ 3

Their larger than the one I normally go to but they don't have a couple of the machines that I normally use and they don't provide towels like my regular location.

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★ 5

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★ 4

The only downside for this gym is the single shower situation .

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★ 5

I believe the constantly motivating, welcoming, and body image-accepting atmosphere that Anytime Fitness of University Heights fosters and encourages is unparalleled. Previous to joining this gym, I was only well-versed in aerobic equipment, i.e. elliptical, treadmill, etc., and as a small female I was only comfortable with this same aerobic equipment. With my entry into Anytime Fitness, I received a tailored a personalized weight lifting workout to my newfound weightlifting interest and was taught how to utilize each of the machines (new members are gifted three free personal training sessions). Once timid of the weight lifting arena, I am now more than comfortable even if I am the smallest individual lifting, let alone the only female (this gym is also laid out as one large room, creating an atmosphere of invitation to newcomers to try all the equipment). Further, I would like to comment on the safety of this facility; as a 24-hour facility for members, this gym has 24/7 surveillance systems running, as well as personal emergency-buttons accessible to members working out at odd hours of the night. With that being said – I have never seen a member have to use these wearable-emergency buttons BUT the fact that managers offer this option is all the more comforting. Lastly, the gym appears to be very involved in community services initiatives – year round they have cardboard boxes filled with old sneakers from current gym members to be donated to local high schools; they also maintain a current initiatives chalk board for members to post on to promote local events– really goes to show the quality of character of those running this facility. My only critique of this gym is that there was only one female, one male, and one unisex bathroom – only the female and male bathrooms offered a single shower unit. Overall though, I would recommend this gym to any and all Cleveland and Cleveland Heights residents – its unique to find a gym where the owners/managers know you by your name and face and greet you at the door!

Source: Google

★ 5

Great place

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★ 5

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★ 5

Great, clean environment with free classes to members twice a week and a caring, considerate staff!

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★ 5

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★ 5

I have worked at and been a member of many different gyms. This Anytime Fitness local has been my favorite so far! The space is clean, open and well organized. It is never over crowded, which I really appreciated. The machines work great, including the TVs that are attached to some. I went to gym in the past with TVs, but they were always broken! Not the case here! I membership agreement was fair, and after a year I was able to change to a month-to-month contract. When I had to end my membership the manager was incredibly polite. In the past ending a gym membership has been a nightmare! Not this time though. I will miss coming here and encourage others looking for a new gym to join!

Source: Google

★ 3

Good owner so far. Nice guy.

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★ 5

By comparison to my prior Cleveland Hts. gym membership at Bally Total Fitness, this place is great! The main difference is cleanliness. The manager/owner is very mindful neatness and cleanliness (in addition to being a nice guy), and that feeling spreads to the membership. Nobody litters, and just about everybody washes down equipment. It's not a huge facility by any means, but there's more than enough there for me. And.... everything works.

Source: Google

★ 5

Great place to workout at! They have all the essential machines, and the TV's attached to the cardio equipment is a plus. I am here for an internship this summer, so he let me sign a 3 month contract, which was very nice of the owner!

Source: Google