★ 5

Source: Google

★ 5

Booked my services with Brendalyn and it was the best experience. She was very informative on each step and very knowledgeable. She is also very knowledgeable and will make suggestions when needed. It was also a very relaxing environment

Source: Google

★ 5

Wonderful place to work out! The back massage is world 🌎 class.

Source: Google

★ 2

The Manager Kim is one of the rudest people I've met in my life. The treatment towards staff and guests alike. Very cold and unprofessional interactions.

Source: Google

★ 5

This is a clean and friendly facility with excellent hands-on personal training. Working with Maria has elevated my fitness and nutrition and helped me get closer to my fitness goals.

Source: Google

★ 3

From the website this appears to be a nice facility, but they appear to lack in customer service. About seven weeks ago, I was unable to book a sauna session online, so I reached out for assistance. After several back and forth emails I just gave up. Despite my initial encounter, on Tue. 12/03, I submitted a request for a tour of the gym. The confirmation message stated I would receive a response within 48 hours. It is now Sat. 12/14 and I have not received a response. It makes me wonder what their service is like once you’re already a member, if this is how they treat new customers.

Update: the owner responded to my review shortly after it was posted, and I reached out to her via email. She connected me with the General Manager, and I scheduled a tour of the fitness center with her. Both ladies were very kind and responsive. I greatly appreciate their assistance, but it is apparent that without this review, I doubt I would have received a response to my tour inquiry. The Spa Manager did not appear to be very welcoming, and seemed a bit impatient, so I still have the same customer service concerns (but the ladies in the spa were very warm and inviting). Though, as many others have commented, it is a very clean facility. Which is honestly a huge part in why I have continued to look into the facility, because the lack of cleanliness at my current gym has really impacted my desire to continue attending. However, I am a bit concerned that overlooking the overall customer service experience may come back to haunt me.

My worry about my decision grew with my parking garage (Memorial Plaza Garage) experience. This is apparently not a reflection of Ascend, but it is still relevant as having a place to park is necessary to utilize the gym. Parking is free via validation from the fitness center (for a max of two hours). I was advised that the tickets were not accepted at the elevator, and only at the exit, so to my knowledge I was at the correct place. I was in the left of the two exit lanes and my ticket continued to be rejected when I entered it, and I received a “ticket is unusable (or similar verbiage)” message from the machine. The ticket was not damaged in any way, it was not bent, and I only been there for no more than an hour. I tried to ensure that it was as straight as possible, I wiped the fingerprints off of the black bar, but I never had success. I was entering the correct end of the ticket, and the correct side was facing up. There were no attendants at either booth, so I pressed the silver/gray button for assistance a few times but did not initially receive a response. I made a few more attempts, but then gave up. I was going to just bite the bullet and pay, so I selected Lost Ticket, but refused after the price of $50.00 was displayed. I doubted that she could help, but I was about to attempt to reach the General Manager by phone, when someone finally spoke through the speaker. I explained my issue, and they told me to ask for help, but I advised that no one was out there. He told me to honk, but no one came out to assist me, so he told me to give him a few minutes and he would send someone over. I felt terrible because I was blocking one of two exit lanes, in a very populated garage. Fortunately, since I was at the first lane, cars could see my hazards and proceed to the next lane. I’d say about 3-5 minutes went by give or take, and a woman came out and lifted the gate.

Overall, I’m very nervous as to how this year will pan out with my membership. I admittedly feel a bit foolish for still starting a membership, despite the overall customer service experience (excluding the GM and owner). And my parking experience worsened my fears. I really like the condition of the gym, so I truly hope it works out.

Source: Google

★ 1

I asked the obese asian looking lady at the front desk before I left the gym if she cancelled my class pass reservation since I went earlier and they charged me 25$ day pass. She said yes she did .
ClassPass charged me 12$ for a missed reservation. What a fool she was! Sketchy and scam!

Source: Google

★ 5

Source: Google

★ 5

Halston was great for a massage and will definitely be back

Source: Google

★ 5

Great fitness and spa friendly staff very nice place

Source: Google

★ 5

I had the most relaxing euphoric massage experience with Jafar, I got a hot stone massage and left transformed. 10/10 recommend!!!!

Source: Google

★ 5

Jafar gave me the best massage I’ve ever had today! Highly recommend Jafar at Ascend. I’ve had massages all over the world. For me, Cleveland Rocks (so does Jafar)!

Source: Google

★ 5

I would rate the best spa i have ever visited if you are looking for the best pedicure services in cleveland your first choice should be ascend fitness and spa and the lady name harriet she is the best i really love her services she will take care your feet as her and do the job. She is the best and as a person she is amazing at heart

Source: Google

★ 5

Great staff, great equipment, Rock N'Roll!

Source: Google

★ 5

I would rate Ascend as one of the top gyms in the USA. It’s definitely the cleanest. It’s a total package fitness ctr. From power lift to body build, yoga, endurance training, cardio and just learning how to stay fit. Intimate enough for the shyest gym junkies… everything you need without the weird ginormous gym environment.

Source: Google

★ 5

Massage therapist Jafar...wow!! Fantastic service..kind and courteous!! Jacinda spectacular hospitality!! ✨️ thank you

Source: Google

★ 3

Wet sauna and dry sauna +$20/month

Source: Google

★ 5

I recently visited for a facial with Adriana and a massage from Halston. Both were amazing! Love this little oasis in the middle of downtown.

Source: Google

★ 5

Best facility in Cleveland! Evan's training has been life changing -- he motivates and encourages me to be my very best, along with getting me back to my pre pandemic workout regiment.

Source: Google

★ 5

I started working out & training at Ascend about 5 months ago. My Doctor recommended high intensity exercise, 2 X week for me and I was completely overwhelmed, at how to start... Erin and the staff at Ascend have been so welcoming to me and made feel instantly at home and confident. I enjoy working with Erin she is is very patient with me and always challenging me to do more.. Thank you, Erin & at the entire team at Ascend!

Source: Google

★ 5

Training sessions with Erin have been great! She constantly mixes things up and creates a fun approach to working out. I also really appreciate her flexibility in scheduling sessions around my busy schedule. I highly recommend using Erin to achieve your fitness goals.

Source: Google

★ 5

Just started working out with Evan and he is incredible!!! Every time I am pushed beyond what I thought I could do! He is motivating and helping me achiever my goals by going above and beyond!

Source: Google

★ 5

I had an AMAZING first prenatal massage done by the truly amazing Mr Halston! He made me feel so welcomed and did an absolutely fantastic job. The spa members were also truly welcoming and very professional. Will come here for my next prenatal massage and definitely recommend to anyone that’s looking for a fantastic spa and gym!

Source: Google

★ 5

Great facility and the team is always friendly. Steam room is the best part! The locker and shower area is always clean. Did personal training with Evan. learned lots of new exercises and movements. He helps you in a way so you can work out on your own as well (which was my goal).

Source: Google

★ 5

Ascend fitness and spa is the best facility around Cleveland! Shoutout to Evan who is such an awesome trainer and always taking me to the next level on every workout session!

Source: Google

★ 5

Recently moved downtown and while my apartment has a gym in the building I personally prefer going to a gym it helps motivate me. I immediately felt welcomed and was given a tour signed up that day. I then started getting training from Evan who has helped me build a little confidence as I continue my weight loss journey 💪. Overall super great gym with fantastic staff 10/10 would recommend 🌟.

Source: Google

★ 5

Great facility, nice employees & the place is always so clean! I love the beautiful locker room! Request Evan as your personal trainer! He is extremely motivating and encouraging! He always puts his clients first and you will gain so much confidence! I always look forward to a workout with him!

Source: Google

★ 5

I got a facial at Ascend Spa and my experience and esthetician Cymbria were AMAZING! I highly recommend :)

Source: Google

★ 5

Trainer Evan Is just amazing and very knowledge
What a pleasure work with him

Source: Google

★ 5

Great fitness center in Downtown Cleveland. Highly recommend. Clean and very well maintained. Most staff are so friendly and helpful! Female bathroom is well stocked with amenities -makeup remover wipes, combs, hairdryer..etc which provides so much convenience!

Special shoutout to Erin Jalkanen, who's the operation manager/trainer at Ascend. She has been so helpful and accommodating since day one I joined the gym. Erin also paired me with a wonderful trainer-James VanAllen when I needed personal training, who was genuine, knowledgeable, personable and has the highest level of professionalism! Erin is definitely a gem and leads a wonderful team in Ascend!

Source: Google

★ 5

Best hotel gym I've used.

Source: Google

★ 5

Source: Google

★ 5

I received my first service at the Spa at Ascend and I was very impressed! I had high expectations because it is part of the fitness center which I have been to many times and is really large, clean, and modern, and the spa reflected the same high quality. The decor was very modern and allowed for a refreshing and relaxing environment. I had a massage, and the massage therapist was very knowledgeable and took time before we even started to ask about my preferences and even my goal for the appointment which I thought was a nice touch. Sometimes massages can be awkward but I felt really comfortable and like they really cared that I got the most out of my massage. I didn't really utilize the locker rooms much this time, but have before when using the fitness center and they are by far the nicest spa/fitness center locker rooms I've seen. There are tons of lockers and all the amenities you might need, combs, makeup remover wipes, spray deodorant, towels, shampoo, conditioner, and body wash. The showers are nice, fully enclosed glass showers, not just a curtain which is super convenient. They gave me a really comfy robe and some sandals in case I wanted to utilize the sauna or showers. Overall it was a great experience, and I would definitely go back and give some of the other services a try too.

Source: Google

★ 5

Wonderful experience! Best massage I have ever received, they worked out so much tension I didn't even know I had hiding in my neck. Harriet did a fantastic job on my nails as well, I'll certainly be back!

Source: Google

★ 5

Source: Google

★ 5

Clean, updated and great facility with helpful and kind staff. Never crowded. Great locker rooms with towels and shower stuff to make a quick workout while breaking from work easy!

Source: Google

★ 5

I’ve been a member of this club on the third floor of the Marriott Hotel for more than ten years. It’s changed hands a few times and has had different management, but I must say that this current version—Ascend, is true to its name. Truly above the rest! From the full complement of fitness and lifting equipment to its dedicated staff, it is a wonderful facility. Clean and spacious locker rooms, showers and even a steam room for “Steamers”! Competitive pricing and open to hotel guests too. Stop by and enjoy.

Source: Google

★ 5

Very nice fitness center at the Key Center Marriott. Great workout , plenty of equipment. Staff, including India at the reception desk was very pleasant and accommodating. Steam room and locker area were perfect.

Source: Google

★ 5

Very nice clean gym. The staff are all so friendly and helpful.

Source: Google

★ 5

Ascend has to be one of the nicest gyms I have been to. Not only are you greeted by the amazing living wall with their logo when you walk out of the elevator, but you are welcomed by the most friendly staff members I have ever come across at a gym. You know they love and want to be there and they genuinely want to help you achieve your health and fitness goals.

Source: Google

★ 5

The staff and personal trainers are welcoming and work hard to ensure that the fitness center is meeting your needs. The updates to the space are great, and the locker rooms are equipped with everything you need - makes for an easy and efficient visit amid busy work days.

Source: Google

★ 5

I really enjoyed working out at Ascend. The staff is amazing and very helpful. I worked with a personal trainer and was pleased with the results.

Source: Google

★ 5

Joined this gym after moving to Cleveland. Every worker is so personable and already knows me by name. The selling point was the steam room and the 2 hour free parking voucher, everyone should join this gym!

Source: Google

★ 5

Cannot say enough good things about this gym!!!! The staff is wonderfully attentive, the club is immaculately clean, the 24/7 access is incredibly appealing for a downtown facility and the equipment is fantastic for any type of workout. Just love this place:)

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

Source: Google