★ 4

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★ 5

Clean and music not to loud.

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★ 5

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★ 2

I don’t necessarily place the one star on crunch fitness as a whole, but moreso the kenwood location. I first signed up for my membership in July 2025. Within minutes of signing up, I got a phone call to schedule a meeting with a trainer/get an assessment done. A bit intense, but sure! I arrive and my personal trainer is nice enough on paper. He answered all of my questions and generally seemed to be in an upbeat mood. My complaint comes from the fact that I had expressed minimal gym experience to the trainer during intake, and then was essentially made to feel that I was “bad” at the gym. Uh, that’s why I disclosed I am new? I do not know anything? It was just rude to tell me that I was a risk to myself and others because of my form. Sure, my form sucked. However, this degrading comment kept me from ever coming back. The place itself is nice and I wish I would’ve not been embarrassed to go back in :(

A month or two later I cancelled my membership, or so I thought. The process seemed simple enough, until i continued to get charges for following months. I called corporate who offered me a refund. Great! They only gave me a refund for one month when I had been overcharged for more.

I wouldn’t say never go here, but deny the intake eval if you can. Just refuse it & do your thing. And watch your account!! They are quick to charge.

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★ 5

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★ 1

Tons of equipment out of service. Even drinking fountains not working. Last visit tanning stand up had 20 bulbs out!!! What are you doing with our monthly dues?

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★ 5

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★ 5

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★ 5

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★ 1

i was a member of Crunch for several years as an addition to my membership at the YMCA, which I use more because it has a pool. The showers at Crunch are miserable, no water pressure, some times no hot water, not clean. much of the equipment was broken on a regular basis and took months and months to get fixed.

I recently cancelled my membership because 3 out of the 4 last times I went on the weekends no one was there to open the gym, so all the members were waiting outside to be let in. I went home each time but found out that many waited nearly 2 hours????

They offered no refund, no apology and nothing else. I wrote an email to the manager politely and received no response. I don't want to do business with them after that.

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★ 5

Great gym and everyone is friendly, honestly haven't seen any ego lifters here 💪😁

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★ 5

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★ 5

The Zumba classes are fun!! Of the classes I have taken.....Jess and Carmelita at Kenwood are great......Lindsey, Laura and Sandy in Mason are great too! They make the classes fun and you get a great workout.

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★ 3

Alot of machines are broken

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★ 5

I would rate Cincinnati /Kenwood CRUNCH as 5 star because of my personal trainer Andrew Sparks. I began training with him in April 2025. At that time I was in tremendous pain. Now in Oct 2025 I am getting stronger each day, which is a result of my training with Andrew.

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★ 5

Very courteous and helpful

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★ 4

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★ 5

Another great morning at Crunch in Kenwood. Super clean bathrooms, water fountains, and more. Enjoyed conversation with Lizbeth this morning as she was wiping counters And smiling. Great energy and good work. Keep it up. Trying to make this a habit in my life and it’s easy when the place is so clean and workers are so friendly

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★ 5

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★ 5

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★ 1

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★ 2

As long as you don’t care about staff assistance and are fine with paying extra months for your membership, then it’s a fine gym. Gym has lots of equipment and free weights. Members are nice. Staff is unhelpful. Tried to cancel my membership as I had to move away for work. Was told I had to come into the gym to cancel my membership. I’m currently 1000 miles away from the gym and they were completely inconsiderate of the situation. Same thing happened to my family member during Covid. While everyone was distancing, they made them come in to cancel a membership when the point of cancelling was to stay away from other people like we were told to. Need to learn to be more considerate for others situations, but the gym itself gets the job done.

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★ 5

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★ 5

Aurora is great! Knowledgeable and excellent flexologist!

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★ 5

Best gym I've ever visited. Everyone is super friendly and non-judgy. My trainer Vishwa is awesome! She's so nice and funny and I genuinely enjoy our sessions.

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★ 5

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★ 5

i really am impressed

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★ 5

I really love the gym their environment was so nice it was something that was not used to it wasn’t overcrowded it was machines for me to work out on it I just love everything about the gym

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★ 5

Jeanne Middleton is an absolutely amazing trainer! Her expertise and knowledge are apparent in every session with her clients. Crunch is so lucky to have her as part of the personal training staff!

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★ 1

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★ 5

I love this place! Great atmosphere! Everyone is very professional and respectful. I’ve visited several gyms over the years, and this location is by far my favorite. The tanning beds are especially top tier, always well maintained and clean. ✨ Shoutout to the staff for always making me feel welcomed and comfortable!

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★ 2

It's getting more and more frustrating with so much equipment being out of service. We all pay "maintenance" fees yet the equipment sits broken for weeks. Not sure what the maintenance fees are being used for but it certainly not for maintaining the equipment. I love going to that location but it's disappointing that the equipment is in the shape it is.

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★ 5

Great place. Good personal training

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★ 3

Front desk attendant was extremely cordial however, when I asked if he could assist with the red light machine, he said he couldn’t leave the front post. I love Crunch however members’ safety is definitely a must!

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★ 2

On a good day only half the equipment is broke. When something is broken it takes 3 to 9 months to fix. The machines that do work need grease/oil. But if you just want to do dumbell/barbell workouts, you're good to go.

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★ 1

I’m beyond disappointed with Crunch Kenwood - the are so many machines broken and it seems that it’s getting close to almost half of the treadmills, ellipticals, and stair climbers!

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★ 5

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★ 5

Everyone is always so kind and helpful when I visit. My bestie and I were especially grateful to meet Stanyell who is as kind as she is encouraging. We tried some of her classes together and actually enjoyed them. The facility is always clean and the team members are very welcoming. It’s never too busy to get a good workout in. I highly recommend.

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★ 5

Staff is incredible. Equipment is top tier. Ambiance is great

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★ 5

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★ 5

Nice clean facility, staff is always at the front desk to greet you as you come in and answer any questions you may have. Love the personal trainers they take the time to develope an workout routine that fits you directly. Def worth the money for sure.

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★ 5

Zumba classes I can see a difference in my strength and stamina. great fun workout. members and staff are fun

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★ 5

Nice and bright with sunlight, love the little extras

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★ 3

I used to absolutely love this gym given the staff, the cleanliness, and equipment. Of late however, the equipment is having issues and something is always broken or out of commission. Cleanliness has also been lacking. Staff turnover occurred so dont know them as well and don’t feel they are as friendly as prior staff and mgmt.

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★ 5

Good clean atmosphere!!!can’t wait to get back going💪🏾

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★ 5

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★ 5

The gym is clean, the hydro massage chair is very good to use, Instructor Sabella is amazing, I love her dance class very much.

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★ 5

Great first time visit, facility was exceptionally clean and had something for everyone of every age. I enjoyed the aquatic massage!

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★ 5

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★ 5

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★ 5

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★ 5

Lizbeth and Brayden at the front desk helped me a lot and they were very kind. Gym is very clean, they work hard to keep it clean!

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★ 5

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★ 2

They literally only have 2 stairmasters that work now. The others are out of commission. It’s been like that for weeks. Reconsidering leaving because everything is always broken.

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★ 2

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★ 5

vishwa is a fabulous trainer. very knowledgeable and professional!

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★ 3

The equipment is outdated .. ive been to crunch in new Mexico, Florida and Tennessee there equipment is way better

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★ 5

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★ 5

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★ 5

Very friendly staff help me when I needed to be held

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★ 5

Crunch gym is Immaculate. The staff are friendly and very courteous !!!

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★ 5

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★ 5

My personal trainer Andrew at Crunch in kenwood is the best. He really cares about what my goals are and how to get there. I'm a bigger girl and thr whole crunch teams makes me feel like I belong!!! Thank you all so much!!

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★ 5

The entrance is a little tricky. You have to enter through the parking garage. After you find it, it's very convenient. Read the signs and follow the blue line. There's plenty of parking spaces, and the garage entrance will be super nice in bad weather. They have added dozens of benches and free weights. Great improvement. They have hydro massage chairs which are incredible. They are great after a workout.

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★ 5

Friendly staff , competent and professional and cost is reasonable thank you.

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★ 5

Always leave this gym, with a great pump!!!

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★ 3

The equipment is good the help I got wasn’t I figured it out though had a great personal time by myself though I’ll be back see ya soon

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★ 2

10 treadmills not functioning today. 😥😥

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★ 5

Everyone at the Kenwood location makes you feel invited and is attentive glad I joined ☺️🤸🏽💃🏽🏋🏽‍♀️

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★ 5

First time going to a gym and actually having a trainer work with me. Vishwa was very knowledgeable and polite. The staff in general are all very pleasant, but the gym itself has so many different machines and workout areas that you most likely won’t have to wait around for someone to finish.

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★ 5

Nice , clean, gym where everyone respects everyone.

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★ 5

Highest praise for Grace! I like Her responsiveness to my personal program, her self-confidence in her ability to help me, and her very personable way of interacting many thanks, Grace

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★ 5

Trainer - Andrew Sparks provides a great work out program. Personalized to my needs.

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★ 5

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★ 5

Everyone was friendly and helpful. The facility is in great shape!

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★ 5

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★ 5

Truly appreciate the physical exercise and work out teaching and guidance provided by Alex! Kudos on the great work!

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★ 5

Comfortable setting and explanations were understandable

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★ 3

The equipment and hours are great! Their guest policy is the reason I left. They require to hold your guests license the whole time they workout. Crunch fitness also texts and calls guests repeatedly trying to get them to sign up.

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★ 5

Recently closed a couple gym memberships due to not being able to justify having multiple, and while I’ve struggled in the past with gym cancellations; the crew at the Kenwood Crunch made the process easy for me. No gotchas, random fees, judgement or negativity; made a situation that I was initially avoiding actually pleasant. I really do appreciate it, and when the time is right I’ll definitely return to Crunch. Thanks y’all!

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★ 5

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★ 5

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★ 5

Great gym, plenty of equipment and clean

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★ 3

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★ 5

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★ 5

I work out with the personal trainer Jeanne M. at Kenwood Crunch and she is great. She pushes me but also recognizes my limitations.

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★ 5

Great reconnecting with former Instructor and friends

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★ 5

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★ 5

Great experience

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★ 4

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★ 4

Everything was very clean. The only problem was the top of the tanning bed I used before I left. The hydraulics must be broken because it would not stay up. I can see this being a real safety issue.

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★ 5

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★ 3

They've not had any protein in the gym for a week and I hear they are closing down. Kids crunch now you go to the neighboring states Kentucky or Indiana and the crunch is open, 24 hours come on crunch Ohio. Get with it

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★ 5

Cleanest gym I've ever been in. Staff was super friendly. 😀❤️

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★ 5

Always has great energy, friendly members and the people who work there are outstanding and also very welcoming.

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★ 3

The front desk misplaced my out of state guest’s driver license. They finally recuperated the driver license and we picked it up the next day. Our driver’s license is private and sensitive information and needs to be treated as such. Crunch members’ guests providing identification to the front desk, which they hold onto, is an inconvenient policy and an invasion of privacy. We don’t know who works the front desk and what they can do with our information. Who knows what they did with my guest’s license and information those 24 hours they held onto their identification.

Apart from the ID policy, Probably one of the cleanest and well maintained Crunch fitness location I’ve used. However the ID policy is a huge deterrent in using this location.

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★ 5

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★ 5

Employees are great...so so clean!!!$

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★ 5

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★ 5

I love Stan; absolutely the best personal trainer in the business. Great facility, great clients and love the whole atmosphere.

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★ 1

So many TVs tuned to Fox News 🤮

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★ 5

It was very cool old school with a new swing to it

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

CHECK YOUR BILLING!! They will overcharge you without knowing and will send you in loops. Manager at this location was the worst! If you have billing issues. Report to your bank immediately. Crunch will NOT help you at all.

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★ 1

The hydro massage did not work!

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★ 4

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★ 4

Was a good leg workout day, a lot of the machines were excellent, some of the machines I used were a little bit odd and the hack squat machine hurt, but other than that it was great!

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★ 5

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★ 5

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★ 5

Cameron is the best GM, and she makes it a fun place to work out. She’s always smiling and joking and it makes it feel like a family. I consider a lot of the employees friends, and it’s a great atmosphere. If Cam gets promoted or go somewhere else I get it, but I would definitely be disappointed to see her go. I love the vibe in the gym and I actually started racking all my weights because she’s constantly cleaning up everyone’s mess and I feel bad

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★ 5

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★ 5

I joined Stanley’s classes, awesome!!

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★ 5

Lots of variety of machines & wonderful staff.

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★ 5

Crunch is perfect for me, because it's literally right across the street from where I live. I really need their strength training, cardio, and group classes. Cannot recommend them more highly. Here's a video I made for the owner.

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★ 5

Great facility had everything I needed for a great workout

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★ 5

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★ 5

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★ 3

You need to tell every body to not sit on machines do your workout and get off when getting in the shower the water was good then after in the shower it went ice cold that is not how I like ending workout

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★ 5

Best gym ever

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★ 5

Suzie is the BEST class instructor ever! Truly the reason why I come to class!

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★ 5

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★ 5

Great staff everyone is very clean and always wipe down the equipment afterwards!! Great place to work out so far

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★ 4

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★ 3

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★ 5

CLEAN - fantastic staff

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★ 5

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★ 3

I really hate when members are allowed to set up cameras and tripods in the workout area.

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★ 4

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★ 5

Very nice environment clean and the workers was very nice and helpful

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★ 5

Camryn at the front desk was awesome! She helped me get signed up and asked me questions that made signing up feel like chatting with a friend. Very friendly and knowledgeable, she made it a great experience!

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★ 5

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★ 5

I just signed up and really appreciated that everything was very upfront and open in terms of plans and pricing, Dif was really helpful in getting me the best deal and showing off all the features of this facility

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★ 3

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★ 5

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★ 5

Love my instructor!

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★ 4

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★ 4

need more precor efx ellipticals

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★ 5

It was a great experience looking forward to going back as a member

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★ 5

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★ 5

The team was very welcoming, and my pt, Camryn was very attentive. Highly recommend.

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★ 5

This is a solid gym. There is a great selection of weights, equipment, workout spaces, and classes here. The Zumba classes here are incredible. Since moving out of the area, I haven't been able to find Zumba classes that are as good as the ones here. My favorite instructors are Risa and Kenny. Kenny's energy is unmatched and Risa always has incredible choreography and music. Overall, I would recommend this gym even if you don't like Zumba because they have so much other stuff too.

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★ 4

My experience was great however the facility and equipment such as tan bed was very dirty. The floors seam to consistently be dirty (mop needed) and stand up bed had what I hope to be lotion on the panels. I really wish they would keep spray bottles in each room so I can clean as needed. Staff was great, always friendly.

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★ 5

Great place with great people!

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★ 5

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★ 5

The people at the front desk are awesome. I don't know their names but the girl with the septum piercing easily spent 5 or 6 minutes helping me download the ap and pull up my barcode to scan in. The place is always clean and the new layout is awesome. Great place to be a member.

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★ 5

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★ 5

The equipment they have is pretty good . Plus the people that go and the staff are usually pretty nice/helpful if you need a spot or dont know how to do a workout

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★ 5

Great gym has the free weights I need. I joined because I travel and crunch is in every state

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★ 5

Excellent gym - big space with top equipment.

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★ 5

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★ 5

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★ 5

Great time.

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★ 5

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★ 5

The facilities are clean, and the people at the front desk are nice. What really stands out, though, is the wonderful yoga class with Suzie on Fridays. She is an exceptional instructor, her calming presence and clear guidance make every session enjoyable and fulfilling. Suzie creates a welcoming atmosphere for all levels and ensures everyone feels comfortable and challenged.

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★ 5

Good place so far but please fill in paper more frequently.

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★ 5

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★ 5

I like that they weren’t pushy when I came in to look at the club.

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★ 5

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★ 5

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★ 4

Very great with cleaning and they give you stuff to clean you bar or things you use. Also have a tanning bed, red light therapy, and hydro massage.

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★ 5

Went on a tour at Crunch fitness and was amazed what the club had to offer the staff was knowledgeable and helpful

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★ 4

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★ 5

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★ 5

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★ 5

Love this gym!

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★ 5

Professional, friendly and direct…. Nothing hidden! I love it!

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★ 5

Super sick, awesome front desk staff, super clean gym

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★ 5

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★ 5

Such a good environment with great staff

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★ 5

I have to give a huge shout out to the staff at Crunch especially Sam Q thank you for making the process to be a guest as simple as possible.

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★ 5

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★ 5

Their recent improvements and added benches have helped spread everyone out at peak times.

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★ 3

This equipment needs to be upgraded and/or replaced

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★ 5

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★ 5

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★ 5

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★ 5

Nice facility with a super trainer. Nick is a knowledgeable and professional trainer. He adjusts training to the needs, capabilities and age of the client. Highly recommend him.

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★ 5

I always enjoy my workouts. No one stares at anyone or shows off so I feel safe and relaxed

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★ 5

I get a fantastic workout every T/Th in Traci’s 9-10AM class, I’m so happy Liz is back in the childcare, and as always, the gym is clean, organized, and well-kept. I love the Kenwood Crunch!

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★ 5

Just doesn't get any better. Clean facilties; helpful & friendly associates; a great location with easy access; and 𝗰𝗼𝘃𝗲𝗿𝗲𝗱 parking…

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★ 5

Love the new layout!

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★ 5

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★ 5

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★ 5

This is the best gym anywhere. And, I have Silver Sneakers, so I'm have been to gyms all across the U.S.
It is always the cleanest you have ever seen.
The equipment is kept in good repair.
A great 25 yard turf.
Plenty of cardio equipment.
Full assortment of machines and then free weights.
The staff is super friendly and welcoming.
The clientele are a great mix of people. Always open to a question or compare notes on workouts.
I start smiling as soon as I come through the door! It just feels good.

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★ 5

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★ 4

Good workout atmosphere

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★ 5

Love this gym and location. The staff is extremely welcoming and supportive, and they are constantly working to ensure the gym is clean and organized:)

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★ 5

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★ 3

I heard good things about Crunch so I tried it but I was not impressed- I like that they do have free weights but this place is packed and staff isn’t the friendliest

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★ 5

Have had different opinions about equipment being broke, but they do hustle and take care of their issues and the staff is always friendly!

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★ 4

Gym experience was great. I used the red light therapy pod and it smelled like it needed to be cleaned.

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★ 5

Clean the entire equipment looks like new, good environment , all the stuff very helpful

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★ 5

Clean and well-maintained equipment, friendly staff and environment, and my kids LOVE Kids Crunch. Been going here for years and have never had a bad experience.

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★ 5

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★ 5

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★ 5

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★ 4

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