★ 3

Half the equipment is broken like how are all the stairmasters busted?

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★ 5

The staff was amazing and friendly. The place is clean. It's a shame this place is closing so they can put apartments on the land. Hopefully they find another location close to this one that is even larger.

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★ 1

Just found out last week that this gym will be closing effective 3/1 and the site demolished to make way for apartments. All of the recent bad reviews now make sense as it has definitely been going down hill the last couple of months. The excuse given was impact from covid on membership, but this is chain and this place is busy all the time. The land is just too valuable and the owners sold it. Sad to see such a dedicated workout facility gone.

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★ 2

The cleaning is terrible. I renew in the spring. Will be looking elsewhere. Never gets better. Clintonville gym is the same way.

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★ 5

Good classes and the Instructors are great....

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★ 2

This is the 3rd time I’ve come to this location since I have gotten my membership and have YET to utilize this location. Kids club has been down although they say they are open. Not Change of hours or anything. I come to this location at least twice a week due to my son going to school in the area so instead of driving back home 20-30 minutes I drive 5 to get my workout in on those days. It’s frustrating when you are paying and additional fee to have something available and it’s NEVER available. Frustrating!!!!

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★ 5

Wow. Really nice facility and so reasonably priced.

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★ 4

This location on Sawmill is very nice and the staff was pleasant.

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★ 5

Great gym GM is very nice and informative

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★ 5

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★ 5

Great price for what you get. Racquetball, pool, basketball, and all the equipment. I know people paying double maybe even triple for same service elsewhere.

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★ 2

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★ 2

Gonna say just a one thing. There is only one squat rack. Unless you wanna end up with chicken legs i dont recommend.

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★ 2

Only one real squat rack
Basically no mirrors to watch form
Bathroom is disgusting where you dry your hands there is just caked on gunk to the wall.
Sauna is disgusting you can tell nobody has cleaned that for months.
Lighting is not good
Weight are obviously old

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★ 2

I pretty much exclusively use the pool and it is always dirty. There is what looks like to be scum all over the walls and at one point I constantly found dead flies in the water, the quality of which seems to typically be murky. There's been a suspicious looking brown stain on one of the walls for at least two weeks, so I doubt the employees clean it frequently. The women's locker room is usually clean, sometime I think the showers could be cleaned a little more often but they're okay. Staff have been friendly.

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★ 4

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★ 5

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★ 5

Love the gym! Mikaela is great!

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★ 1

This place is owned by LA fitness and represents an exceedingly poor attempt at rebranding. The culture in this gym is terrible. Equipment is poorly maintained. Patrons feel no compulsion at all to clean equipment after use. They rarely re-rack weights after use. They leave weights all over the place. I was at this gym for 2 years and nothing ever changed. Unless management has made drastic changes I would not recommend.

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★ 1

My card continued to be charged after I cancelled the account. After letting the person know I had an email saying I had cancelled months ago, they notified me I had talk to the ops mgr who is only there during the week. Without a doubt cancelling this membership is a negative experience. The people and equipment is overshadowed by the anti-customer procedures in place. Please fix this so you can cancel with a swipe or a call to anyone at anytime. I don’t recommend this gym.

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★ 1

It’s a great gym, but cancelling your membership is like pulling teeth.

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★ 1

I have had an La membership/ ESPORTA membership for 5 years now and out of all of the gyms I have been to, this is one of the worst in terms of staff. The facilities are okay, but the management is horrible.

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★ 5

love it

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★ 5

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★ 5

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★ 1

Powell OH Location. Our 19 year old daughter was home from college for 2 months and wanted access to the health club while she was home. She asked for the same program that she had the prior summer which allowed her to pay a monthly rate for two months until she went back to school. This time, after the first month, she was assessed $55 for an annual membership. We called the facility and asked about having the fee waived since she was a student and only needed a little over a month's access. The young lady we spoke with would not waive the fee stating that our daughter signed the contract and acknowledged 3 times via initial that there would be an annual fee. We tried to explain that an annual fee for a membership of less than two months was not appropriate. Again we got "that is the contract that she signed". Thanks for the consideration. It would be nice if they offered a short term student program with no annual fee, but apparently no. Please advise your unsuspecting college student of this practice. The $55 exceeds the cost of a two month membership so you are essentially paying double. There are likely more cost effective alternatives for students from other providers.

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★ 1

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★ 4

Pros: A good variety and amount of equipment; excellent track; locker room is clean; check in procedure is quick & easy; easy parking
Cons: When something breaks, it's not fixed for a long time (exercise equipment and even hand sanitizer dispensers); no towel service (a general issue with LA Fitness); not a lot of seating in men's locker room.

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★ 3

Lot of the machines are not working.

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★ 5

It's a good workout place. Clean and safe

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★ 5

The pool is great. The changing room is always cold so wear something warm from the pool to that room.

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★ 1

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★ 1

Gym is filthy, staff is rude, vending machines are always broken, equipment is old. It has the potential to be a really nice gym, but they refuse to clean it up. I've been going there for 10 years just out of convenience. Nothing has ever changed or improved regardless of complaints. I'm cancelling and driving a half hour out of my way because I can't stand it anymore.

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★ 1

Wife joined because it was next to her work. We moved, so she went to cancel. Staff tried to pressure her into staying, and when they couldn’t, they became hostile and told her she’s going to have to go online. She did and mailed in her cancellation form. Looking at a recent bank statement, they continued to charge us for many months. Call in and the issue is my wife mailed the form in an envelope so they didn’t cancel it......
But don’t worry they will look into it and get back with us! Week goes by, so we follow up. They tell us don’t call, they will follow up. That was weeks ago. Oh and they were able to cancel it over the phone! A real miracle.

Avoid avoid avoid
UPDATE: Through the BBB we were able to recoup most of the money stolen. If you decide to join this place (no clue why you would but people do) make sure you have a paper trail for when they try to play games like this.

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★ 5

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★ 5

Very good Location. Nice and Clean👍

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★ 5

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★ 1

Definitely trust the bad reviews here. We worked out here for a couple years. Finally had enough.
The good:
Decent amount of equipment
Good machines
Basketball court
The bad:
One of the least friendly staffs of any gym I've trained at.
Like most say here, it's also the dirtiest gyms. Bathrooms are always gross. Basketball court is like an ice rink.
Not enough plates to go around.
One squat rack that's always in use
Machines and really all equipment are all very old

Really we dealt with a lot for the convenience of location. Finally moved on as they closed too early on weekends and we guy tied of rushing or missing days.
As if this wasn't bad enough once we left our membership wasn't canceled as i was told it was. It's on a CC I just autopaid. Called to have it refunded and the staff was extremely rude. Supposed to get a call back that never came. In reading reviews this is not that uncommon here. Keep this in mind if you go here and when you cancel. Learn from my mistake if you give this gym a try.

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★ 5

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★ 5

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★ 1

Unfortunately during this time of high COVID rates the management, here, allows people to take their masks off when they get past the front desk.. This is unsafe and is against the law and can/will get this location fined and shut down. You and your patrons will only have yourselves to blame if you cause a lock-down.

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★ 5

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★ 5

Pretty good gym, with lots of freeweights and machines. Has two floors both floors has things for cardio, freeweights, and machines. Has a track on the second level. A swimming pool. A only women's section if you are a woman and want privacy while working out. A basketball court but as of right now its been closed.

All in all this gym has everything at a very reasonable price. The atmosphere is great and diverse as well at the gym in Powell. There's people of all skill levels in lifting and always willing to help or spot you.

Chris

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★ 1

I joined LA Fitness on 06/06/2020 (required to receive personal training services). There were three of us that signed up at the same time. I cancelled on July 1, 2020 due to deceptive sign up practices, an abusive personal trainer (required dangerous outdoor training in the rain and yelled at us like a drill sergeant) who continually failed to show for sessions, and an unwillingness by LA Fitness management to address these issues.

To add insult to injury LA Fitness continues to haunt me regarding payment for services. This, after being continually told we could cancel at anytime, and instructed by LA Fitness staff that if we cancelled our credit cards there would be no action taken by LA Fitness. WRONG....LA Fitness continues to haunt me, and the two other women through our financial institutions.

Given the deceptive practices, the abusive treatment, the disappearing personal trainer, and uncaring LA Fitness management, I write this negative review. If zero stars could be awarded, I would do so.

Purchase a membership at LA Fitness at your own peril!!!.

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★ 5

The LA fitness in Powell is clean and bright. I use the pool every day and the temp is always perfect. Social distancing and masks required.

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★ 5

Lot of the negative reviews are from a long time ago. Management has really changed, and the people working there are doing everything they can to keep the gym safe, and clean. I think my only complaint is that they should enforce people to wear their mask while roaming around the gym. They require them to wear while coming into the gym lobby, and while not at a station. That rule they really don't enforce. Great gym otherwise, with a nice selection of machines, and classes.

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★ 5

The gym is great...and clean. Members are great! Staff are great! Thanks for being open for members during these trying times.

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★ 1

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★ 1

I have pointed out to the front desk multiple times that the pool is NOT
clean! 6 years ago, that pool was pristine. Over the last several years, the water has gotten more murky--and now there is obvious scum around the drains, on the pool walls and stairs. This problem has not been addressed. It is or will be a health problem for all who dare to go in that pool.
I'm disappointed in the lack of attention to cleanliness there.

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★ 4

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★ 4

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★ 5

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★ 4

Much cleaner than Polaris location

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★ 5

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★ 4

Never overcrowded, could use some extra cleaning especially in bathrooms.

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★ 1

The place is filthy, i think the equipment is leftover from when it was urban active

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★ 1

Front desk employee cussed us out and yelled at us because we were asking if we could bring in 3 guests and 2 of our guests could not be picked up so we had to leave.

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★ 1

As this is the nearest gym available for me, I took the membership and used this facility for the last 2 months.
As I am moving out of Ohio, I went back to cancel my membership. Their treatment is based on the purpose of our visit. When I went there the first time to cancel my membership, nobody helped me and told me to come back again. They charged me for the next month in the meanwhile and when asked them for a refund as I no more use their facility, they told that I have my membership for next two months and even if I told them that I don't live in Ohio anymore, they just took my money for the next two months(including the deposit I paid while joining) and asked me to use it or leave it.

Do they think that I will be coming daily from Michigan to use this gym..?

Thanks LA FITNESS, I will make sure that I will never again visit any of your branches in the future and I will suggest my friends and family also not to use this facility unless they are willing to give away free money.

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★ 2

Came in to try out the gym as a guest. Was greeted when I came in and got started on the liability waiver but by the time I had finished the man helping me was assisting another member with an issue. There was a kid sitting behind the desk to just playing on his phone and it took him a couple minutes before he finally asked me if he could take my waiver instead. He said, “you should be good to head in”. No offer to show me around, didn’t tell me where anything was and when I asked where I could place my things he said “well, there’s a locker room where you can put your stuff.” But didn’t tell me where said locker room was located. I asked where that was and he pointed towards the back of the gym and asked if I had a lock. I didn’t bring one and he looked at me as if I should’ve known better and said, “oh well, you really should’ve brought a lock.” And made me feel bad for not having brought one. I then wandered into the gym and scoped out where the treadmills and ellipticals were and head upstairs to them. Once I got up there I saw a whole bunch of cubbies where people put their coats n such which was exactly what I was looking for when I asked the kids “where can I put my stuff?” Lol. That problem solved. Machines were kind of dirty (mud and grass on the elliptical) but not dirty on the handles or displays. Plenty of equipment to choose from. Went to turn on the tv on the machine I was on and there was only one channel. Views out of the windows are nice. Went to leave after my workout and no one said anything to me on my way out.

Summary: bad customer service, okay gym/ equipment. Will keep shopping.

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★ 5

Friendly staff great equipment clean gym!?

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★ 4

I saw the most splendid sunset the other day while running on the second floor track. Great view!

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★ 3

Dirty

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★ 5

Clean gym.

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★ 2

Very big facility however they only have one power rack. With all the space they have I wouldn't mind seeing them replace some machines with a couple of power racks. I went a couple weeks ago and a guy just hung out around the only one with his stuff in front of it and if anyone would walk towards it, his meathead would run over to it. I've been to gyms a lot smaller that have 4-5 and they are always being used, it wouldn't hurt adding them. Overall the equipment's not bad but could use some updating. They also have 2 areas of the same machines, one upstairs and one downstairs. It's nice so you don't have to wait but it could be space better used for something else. Also they have weird hours. On the weekends they close at 7. I personally like working out later at night and wish they stayed open. On the weekends I feel like people wake up later anyway, if they opened at 8 and stayed open till 12 it would be perfect. During the week opening earlier at 4-5 would allow people to workout before work and they would only need to stay open till 10. Overall it's not a bad gym but you can tell there's been very little improvements since it's been urban active. Wish they would update somethings and change the way it's be being run.

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★ 2

Meh. It's cheap, and still may not be worth it

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★ 5

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★ 5

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★ 5

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★ 5

Nice place to workout

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★ 5

Hands down the best gym around. They have all the equipment the other gyms don’t and plenty of it. You get what you pay for here. Yeah, it’s more expensive than other places but that’s because you get more. I never have an issue getting to equipment because of overcrowding like these $10 and $20/month gyms. That’s the biggest attraction for me. Take away the pool, sauna, basketball and racquetball courts and I’d still pick LA fitness. It’s just better than other gyms!

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★ 4

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★ 2

Very dirty,: showers are full of hair, sauna benches are disgusting, fitness room seems to never be cleaned or even swept. Most people are not wiping down machines after using. Staff needs to be more attentive to what is happening on the floor. Maybe come out of their offices once in a while. Mr Clean needs to pay this faucility a visit.

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★ 5

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★ 4

Nice equipment and good facilities. The movie room is good for easy runs always has something showing. The pool is a good size and usually not very busy. The sauna and steam room on the mens locks rooms are nice for relaxing after a workout. No real complaints for this gym. I dont think there is any equipment I want to use but they dont have.

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★ 5

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★ 3

Decent gym. Decent prices. Decent equipment. Solid 3. You can get better gyms for more or cheaper gyms with less nice stuff.

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★ 5

I went here for a tour and Cortez showed me around. He was very professional and friendly and I like the fact that there was no coercing on his part to get me to sign up for membership. He just provided me with information about membership options.

The gym looks really nice as well! I signed up at a different location, but will be using this gym more often!

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★ 5

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★ 5

Been going to the Powell LA Fitness for about 5 years. The staff are helpful when necessary and have always been friendly. Bronson, Chris, and Huey are great! There has always been equipment available to use no matter how many members are present. There are plenty of options in regards to types of equipment. And there is plenty of space available to do a workout. Staff work hard to keep the gym as clean as possible and I have never had an issue with the cleanliness due to staff. If there is ever a lack of cleanliness issue, it is because some members don't clean up after themselves.
For about $30 per month, you get workout equipment, basketball court, swimming pool, group classes, and the opportunity to be around some nice people with similar goals. What a bargain!

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★ 5

My current gym has started to become very run-down and not very clean. Being unhappy with this, I decided to visit the Powell LA Fitness today to give it a trial run. I was incredibly pleased. The facility was very clean, the equipment was in great shape, and the staff was very helpful. After only one visit, I've determined that this is the place for me!

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★ 5

This is an awesome gym for anyone and my favorite LA Fitness location. They have a large variety of equipment which is always very well maintained. The front desk staff is helpful and welcoming.

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★ 5

Super friendly and accommodating staff in a clean and spacious facility. I highly recommend this LA Fitness!

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★ 1

This place is disgustingly dirty. I don’t think any of the equipment gets cleaned and every time I go, half the treadmills either don’t work or shake violently. Management needs to step up and take care of this place.

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★ 2

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★ 5

Everyone and everything is great!

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★ 4

Nice facility with various group exercise classes and pool at no added cost

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★ 2

The gym was nice and I was trying it out to see if I want to get a membership. I visited the LA FITNESS in Dublin and had great customer service. The guy that checked me in on Thursday 1/18/19 around 4:15PM was extremely rude and unfriendly! I simply said, ‘ Hello Sir could you please show me where the pool is, it’s my first time.’ He responded, ‘ go straight back and make a right then a left.’ I was like oh okay so straight back where it’s an open gym and he repeated it as if he was frustrated with me and proceeded to help the following guests. I just walked away and found my way.

Great time at the pool but his attitude sucked and I will probably not come back here if I’m going to be treated like that.

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★ 5

Great first time experience today. The manager Lance was accommodating and very helpful with showing me around the gym and setting up my new memebership. I definitely recommend this gym!

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★ 1

Overpriced and even the sales guys were not good enough to impress you to join the gym.

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★ 5

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★ 5

LA FItness was very accommodating when my gym was closed and allowed me to use their facilities with my boyfriend! Very impressed!

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★ 1

Someone at the club allowed a non member access to this club and billed my account without my approval. I don't even live in Ohio. When I called, the fitness sales person told me he would investigate and call me back within 24 hours. Of course, no call back. Corporate customer service is investigating. Meanwhile, the non-member was cancelled and a refund was issued.

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★ 5

Great gym for anyone no matter the goal. Bronson, Nick, and Tyler are all very helpful and encouraging. If you’re looking for a new gym for 2019, this is your place. Great equipment and even better pricing!!

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★ 5

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★ 4

Only one free squat rack is such a problem sometimes. I can get there at 5am right when it opens and it already be taken. However, it's a very clean and well maintained gym

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★ 2

2 stars for cleanliness, always dirty

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★ 5

Nice and clean for a good workout.

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★ 4

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★ 5

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★ 5

Largest and cleanest of the LA locations in the area. Wonderful amenities and the full court basketball is top notch.

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★ 3

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★ 3

It's a great place if you don't want to wait to use equipment. Only some of the staff are friendly.

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★ 5

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★ 4

A great gym for the price. Large variety of quality equipment, although some treadmills need to be serviced because they are a bit wobbly.

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★ 4

IT good

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★ 5

I've tried many gyms over the years and LA fitness has been my favorite. It offers everything I like my gym to have. I have also been doing the personal training for 9 months which keeps me motivated and makes sure I get a well rounded exercise routine which is important to me.

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★ 5

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★ 4

Always sooo busy

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★ 1

Not helpful at all. I called and asked about a membership promotion that was going on and was told to come in to sign up. I drove to the location I called to be told by Jaxon that they can’t sign me up with the promotion (even though I had already called and asked and was told to come in). Huge waste of time and staff was not helpful at all.

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★ 4

Personal trainer is very helpful. Excellent selection of equipment. Facilities are above average. Full court basketball. Lap pool. Reasonable costs.

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★ 5

Love the water aerobics

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★ 1

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★ 5

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★ 4

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★ 2

The gym itself is great to work out in, but the personal training is a SCAM! They will sell it to you by telling you what you want to hear. Then it is a completely different story. I had to pay for 4 sessions a month for a year, when the year hit I had leftovers that I already paid for but could not use unless I continued to pay for more. I keep paying and not being able to catch up with the sessions I did have. Now they keep messing with my account to keep me on, but haven’t switch me down in 6 months so I keep paying the large amount. This is ridiculous and the biggest scam I’ve seen. Completely devastated and I am cancelling the whole thing now (losing $1000 worth of sessions I’ve alreasy paid for).

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★ 3

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★ 5

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★ 4

Great gym, gets pretty busy though.

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★ 5

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★ 3

Facility in Dublin bit small. No walking trail, swim or steam room in this place. Equipment usually available with little or no wait time

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★ 5

I have a great time coming here, great for working out

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★ 3

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★ 4

Work it out

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★ 5

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★ 5

Great place

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★ 4

Has a steam room which is rare for an LA fitness and never gets crazy busy. The pool needs to have filters changed more often and is very warm for swimming workouts though.

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★ 5

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★ 3

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★ 4

Great gym with competitive pricing. Plenty of equipment with little downtime waiting for a machine

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★ 4

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★ 5

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★ 5

Work out where one in a blue moon but still best place every

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★ 5

Its a nice work out

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★ 5

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★ 5

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★ 1

I was very excited about joining this place and they told me that they would show me how all the equipment works and all that upon my "fitness evaluation". Well at my "fitness evaluation" I told them that a good friend of mine had dropped dead the day before because of weight and health issues and I need to do cardio because my Dr told me too.

The first thing out of their mouths after telling them this and paying for a membership was well how much money do you have to spend on a personal trainer? I said well I was told that you guys would show me how to use the machines and equipment and walk me through everything and they told me that the machines are no good that I need weight lifting with a personal trainer. I told them my Dr said I need cardio and my neck and shoulder is too messed up to be doing weights and they proceed to tell me that they know what they are doing and I need weight training and for $260 a month I will get personal training! Well what the hell do you have all those machines for if they are no good and where did you get your medical degree? So they send in a "manager", keep in mind I am in an office much like a car lot with these aggressive sales people and they have not once shown me a damn thing at this point, I tell them I am not interested in this at this time and certainly do not want to be obligated for a year show me how to work this stuff then we can talk. SO he takes me and gives me an introductory workout on free weights and it was not bad, but again the machines where not recommended and afterwords I told him that I had not budgeted or even planned for a personal trainer and I have to get surgery on my wrists in a few months and there is no way that this is possible and I still want to go work out with cardio. So he goes and gets another "manager" who goes through another high pressure sales pitch and then puts me on the phone with yet another "manager" and none of them listened to me a single time. Had they shown me what I wanted from the get go I might have been less apprehensive but hell no they didn't do that.

I went and worked out more and did some laps and got on several machines that did not work then I went for a swim and there was sand or something all over the floor there like they had not swept in months and water bottles and trash everywhere and the whole place in general was filled with machines that did not work and old and just overall a horrible experience and even though I paid for two months the way I was treated I will never ever go back there again. What a shame because with good management it would be a cool place. The people at fitness 19 in Dublin where way nicer and actually listened to me like I was a person and not a dollar bill!!

Do not go here, it is nothing but a high pressure money trap.

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★ 4

Generally a pretty good gym. I think it could be a little cleaner and have some of the older equipment replaced. During busy times it can be a wait to get a bench but most of the time I feel there's a good "buzz" from people working out without being overly crowded. Many of the cardio machines have Tv's, which is nice though not all work.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 4

Great gym with low membership fee. Would have given five starts, but I wish they would make a rule on hygiene. Sometimes people stink so badly that I am unable to finish my workout. Its completely unbearable. I'm sure this is the case with a lot of gyms, but I think deodorant should be required.

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★ 4

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★ 5

My favorite gym in the area. Very comfortable and not too crowded. Plenty of plates available.

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★ 3

Good gym, but gets pretty crowded during evening tym.

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★ 3

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★ 4

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★ 4

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★ 5

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★ 3

Not the best but my insurance company pays so good for free!

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★ 5

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★ 5

Отличный фитнес зал! 😀

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★ 5

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★ 5

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★ 1

I was lied to the sales person Josh in order to get me to sign up that day. When I called the General Manager Ryan to complain his response was that was what he trains his sales people to do because this is a sales job. When I again said to him so you train your sales people to lie he again repeated this is a sales job. If they were not the cheapest option near me I wouldn't use them. Despicable and unethical business practices that management upholds

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★ 5

Huge facility

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★ 4

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★ 4

Reasonable prices for a gym. Lots of equipment.

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★ 4

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★ 5

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★ 1

I recently signed up for a training program and went through a horrible experience. The team is not professional and they don’t know what they are doing! I got neck injury after the first session and I have not been able to find a manager who can look into my case for TWO MONTHS. I have been a member at this center for 8 years, since it changed to LA Fitness from Urban Active, the management gone terrible. I will post my frustration everyday until I get someone’s attention.

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★ 3

The free weight area is very small and always busy!

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★ 5

Came here to sauna, swim, shower on a race weekend. Nice pool. Typical walkers that take up the lap lanes but that's to be expected. Should note that there are a risk of kids at this location. Can't win 'em all.

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★ 5

See Nick or Ryan !

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★ 5

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★ 5

Never too crowded plus I love the indoor track

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★ 1

Very disappointed in the gym lately. They have clearly made decisions based on profits and not customer satisfaction. First scaling back the hours, now switching to a cable provider with 6 channels. Looking for a new gym now

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★ 5

Good gym for the money. Lots of space although peak times are crowded. Been going here for years.

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★ 1

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★ 4

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★ 1

We have been members for 5 yrs, joining when it was still urban active. In an effort to save money, they now only staff 1 person in the kids club area to watch up to and over 20 kids at a time, many of them young babies. I no longer feel that my 3 young children are safe to go in unless I go at a time I know that very few children will be in kids klub. We are leaving at the end of the month!

Source: Google

★ 5

Source: Google

★ 2

I've been a member of this gym for about two years and I have been disappointed time and time again. The machines are old, worn and dirty, the free weighs are lacking and the classes often leave the free weight racks empty. The weights are left laying on the floor and the locker rooms smell offensive, even for a gym.The staff though friendly do not seem to take notice of the deficiencies at the club even when complaints are filed. I will be considering a membership elsewhere for the upcoming year.

Source: Google

★ 2

I have been a member here for several years. It has become very run down. Many of the machines do not work properly. The floors are dirty and need vacummed. Equipment is left out by the personal trainers. Non of the TV's work on the tread mills. Trash is left laying around and not picked up by the custodial staff. I have pointed these issues out to the staff, but nothing has been done.

Source: Google

★ 1

As a woman I felt uncomfortable in a situation that I had with a crew member and I was told someone would contacted me the next day. There was no intention of contacting me. I went in and very politely told them the situation and how upset I was. They did not even say sorry or sorry for the miscommunication or misunderstanding. They just tried to sell me a membership. I am a reasonable person and I nicely told them how I felt and I did not liked how they talked to me. I definitely felt attacked. I had been on the fence to get a membership with LA Fitness for the past year. Now I know they only care about their sales.

Source: Google