★ 5

I'm about six months into my membership and loving it. It's a great business model, with a great selection of workouts. Also, I love the Columbus Polaris location. It is always a welcoming and professional atmosphere. Also, a special shout out to Kylie and Lanie! They always take time to check in with members to see how things are going.

Source: Google

★ 5

Hotworx Polaris is amazing! The staff is great and the facility is always clean. I love that I can always schedule sessions, but especially Hot Pilates and Hot Yoga whenever. Having 24/7 gym is great for people with a busy life just like me.

Source: Google

★ 5

If you are looking for a new gym, or just bored with going to big gyms and doing the same workouts you gotta check out HOTWORX Polaris! I love the small intimate setting of the rooms plus so many health benefits of the infrared sauna and all the workouts to choose from. Whatever mood I’m in is what I choose. My daughter loves the isometric & Hot Pilates. I feel so much better after leaving here. With being active at work and coming to HOTWORX I weigh 115 pounds now. My daughter lost weight too and we have more energy. Kylie the stores GM is doing a fantastic job managing and Staff here is top notch always friendly and helpful following her lead!!! Worth the investment

Source: Google

★ 5

I’ve been going to HOTWORX for four years now, and I’ve loved every second of it! It’s done so much for my motivation to work out and for my overall mental and physical well-being. The workouts offer that perfect balance of “just right” challenge—especially for someone like me who’s an ex-gymnast and weightlifter.

I’ve recently started incorporating more cross-training with weights alongside my HOTWORX sessions, and I’ve noticed myself feeling stronger, more confident, and more balanced in my fitness routine. I also love how convenient the schedule is—it fits perfectly into my busy life as a graduate student.

This place truly keeps me consistent and excited to move. Highly recommend to anyone looking for a supportive, flexible, and motivating workout experience!

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★ 5

LANIEY WAS AMAZINGGG

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★ 1

My sister has been raving about hotworx and invited me to join us for a free class. She was told members can only bring guests during staffed hours. So she booked a class for 9a on Friday, at the staff hours. We both showed up to the studio and there was no staff member present. We waited for 20m trying to decide what to do. There was no number to call besides the location number which isn’t helpful when no staff are in the building. I suppose the staff person could have had an emergency but having no one present during staffed hours certainly didn’t leave a good impression.

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★ 5

The staff at the Polaris location is AMAZING!
They are professional, knowledgeable, and FUN!
Love the Positive Energy ‼️‼️‼️

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★ 5

I’ve been coming here for a couple years now. Staff is so knowledgeable and friendly!! Love all of the workouts. The saunas are so incredible and they keep this place clean. Highly recommend!

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★ 5

Every question id asked was answered with the perfect amount of detail. The facilities were remarkably clean and Kylie helped me bridge the gap between what i thought id wanted and what saved time, resources, and peace of mind. The value, both in dollars as well as time management, has never been better balanced in a facility for fitness

Source: Google

★ 5

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★ 5

I have been going to Hotworx and my membership got canceled but the manager at this location was so great at getting me set back so I can continue earning the burn. All of the staff have been so pleasant and welcoming!

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★ 5

I have been a member of Hotworx at Polaris for a few years now and can’t say enough great things about this place! I love the workout options and especially doing a workout inside an infrared sauna. The health benefits are amazing 🤩

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★ 5

Staff is always so friendly and the studio is super clean! The 24/7 access is a life saver for squeezing in a workout on busy days.

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★ 5

I have been a member for almost 3 years and have seen so many benefits. Weight loss, detoxing, clearer skin. It has really helped my lower back and hip pain also. Would recommend for better overall health!

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★ 5

This gym is a game changer. The sauna-based workouts are intense, effective, and unlike anything else. I’ve seen real improvements in endurance, flexibility, and recovery. The staff is great, the space is clean, and the heat takes your fitness to the next level. Highly recommend!

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★ 1

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★ 5

The Hot yoga is great. I really feel like I am burning calories and seeing fitness results!!! Love it here at HOTWORX!!!

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★ 5

I have been looking for a hot yoga or Pilates that is clean and a good workout. I booked the free class and made my friend come with me. From the moment we walked in the door we knew this was the place for us. Kiley the manager was so helpful and informative. The individual saunas were a huge bonus for us. We really like the private experience that we had. After our workout Kiley went above and beyond to make my friend comfortable, it is clear that she really cares about people and this isn’t just a job to her. We met Abby and she was a plethora of information. We are hooked! We did not ISO first then today we did cycling and rowing which is hot thunder. I highly recommend this gym!

Source: Google

★ 5

My fiancé and have been coming to HOTWORX Polaris for several months now and absolutely love it! The gym is always clean and well maintained. The staff is incredibly friendly and knowledgeable, always ready to help with any questions. I highly recommend this gym to anyone looking to improve their fitness journey!

Source: Google

★ 5

Kylie was awesome in helping me sign up—super friendly, patient, and made everything so simple. Also, the yoga and Pilates class was amazing. Can’t wait to go back as a member!

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★ 5

Shout out to Westerville HOTWORX. This location is AMAZING! Always clean and the staff is super helpful and friendly. In a very short time, I have seen results and notice I don't get nearly as sore with the sauna workouts. I didn't think it was for me after a couple of workouts, but try a few sessions before you make up your mind. Highly recommend!

Source: Google

★ 5

I saw a ton of videos on TikTok regarding Hotworx so I decided to sign up for a free class and I’m so glad I did! The staff is amazing and so positive. I needed some motivation to get back into working out and the environment is so welcoming and comforting I was able to burn 1600 calories just in my first two days. I would recommend this workout for anyone who is looking for something new! The workouts are fun and will leave you feeling amazing!

Source: Google

★ 5

Kylie and Howard are nice and easily approachable. This is such a cool environment
. 10 stars!

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★ 5

Absolutely love going to HOTWORX! The gym is always so clean and inviting. They have a very organized system and many options of workouts. I love that the whole experience is so easy to use and the results are awesome. I personally go almost everyday. The staff is also super friendly and always check in and say hello. Definitely recommend checking it out and doing a free workout!

Source: Google

★ 5

LOVE this place! I love the heat and it's even better on a cold Ohio day. The best part...is it's open 24/7 and the price. Perfect! I will forever have a hotworx membership.

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★ 5

Literally my favorite place to break a sweat the last 3 years. So many benefits to working out in the infrared saunas. Great staff and it’s fun meeting other members.

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★ 5

I joined at the beginning of the year and am absolutely loving my experience at Hotworx Polaris. The staff is awesome, the members are welcoming, and I genuinely look forward to my workouts.

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★ 5

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★ 5

this place is amazinggg!!!! kylie was the best and made the sign up process so easy! i’m excited to be a member here!!

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★ 5

Just went into HOTWORX and immediately was treated so kindly, love the staff here. Kylie and Ava took great care of us, definitely couldn’t be happier with the location and experience! :)

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★ 5

Kylie is a one of a kind human!! She brings fantastic energy and welcomeness to her job!!! She makes coming in to HOTWORX a joy and makes u wanna sweat even more!!!

Thanx Kylie for all u do at HOTWORX Polaris!!!!

Source: Google

★ 5

LOVE HOTWORX! Everything about it works out great for me. The membership has a lot of value for a reasonable price--open 24/7! I like to do a sauna class and then use the weights in the functional gym area. Everything is super clean and easy to use. It's so nice not to have to put a lot of energy into figuring out what to do once I'm there. I love being able to just show up and get to work!
This is the perfect workout for anyone who likes to have a little space and not feel overwhelmed at a traditional gym. The saunas are amazing and you feel all the benefits. I keep coming back and if I have to miss a day, I really feel it!
Hot Stretch and Hot Barre None are my favorite classes.
Try a class for free and see what they're about! Kylie, the GM, is super helpful and supportive and all the staff I have met are wonderful. Whether you want to get in/get out or combine workouts, you will see results and feel amazing. I love knowing that my afterburn is yielding around 3 times the burn of a regular workout.
Thank you HOTWORX! I'm excited to see where I am a year from now with my fitness goals!

Source: Google

★ 5

When I first Came into the gym I was welcomed by Alli and Kylie . They were both very kind , outgoing and informative . They gave me a great tour and were very helpful answering all my questions . I am excited to start my new fitness journey with HOTWORX . I also like how they do many things for the community.

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★ 5

Ali is always so friendly when we come in! She always stops to greet us, even when we can tell she’s hard at work. HotWorx Polaris is the best!

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★ 5

Love the infrared saunas! All kinds of workouts there: pilates, barre, glutes (buns), bands, HIIT, stretch, cycling. So much!

I burned 480 calories in just 1 hour 🔥

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★ 5

Love coming to this place! The staff is super nice and helpful and the manager Kylie is my favorite! Great experience every time! I’ll continue to come back here!

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★ 5

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★ 5

Kylie and Taylor are the best!!! Love the environment and staff at this location so much, they are all so welcoming and kind! They have a great selection of workouts to choose from depending on how you’re feeling that day!

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★ 5

I’ve quite literally never seen or experienced anything like HOTWORX before. The employees are goofy and lovable, and the people we share space with to work out with are super engaging and understanding. If I don’t know what’s up, they do. If I’m struggling, they help. The employees and members are both super helpful and I can’t love it more. It’s so perfect.

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★ 5

Love working out here, any time ive had a question or concern they helped immediately! Great manager!!

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★ 5

love it here, always help me with any questions i may have. Always super friendly especially the manager i believe her name is Kylee, she was super helpful and made the signing up process super easy!!! Recommended to all my friends!!!!

Source: Google

★ 1

As many other low reviews have stated, cancelling your membership is very difficult.

They make signing up a breeze. They don't explain to you how challenging the cancellation process is when you sign up, and then they're very unhelpful when it's time to cancel. These intimidating business practices should be illegal.

Source: Google

★ 1

Left a previous review, FINALLY got a phone call back from management (Kylie) after a year. The lack of customer service and sympathy on phone was truly impressive. After managing a gym myself for a year, the explanations and tone on the phone were awful. The reason cancellation paperwork was never presented was because “she didn’t want to lose me as a member.” She noted in the system I did want to cancel before my dad passed way, and then the in person cancellation I came into to do, cancellation paperwork was still not presented. I froze my credit card to stop the charges and she kept implying I was “delinquent” - no, I was tired of being charged $80 for 8 months after trying to cancel multiple times. The solution I wanted was a a full refund and her once again “transparency” was rudely “the owners are not going to refund your money” but she will “advocate for me.”
The lack of professionalism, TRUE consideration, and using the word “transparency” to flat out be rude lacks integrity.
I have been extremely understanding and professional in all phone calls and in person interactions, not receiving this back is distasteful. If you have the opportunity to make any other store your home location please do so.

Source: Google

★ 1

Each HotWORX studio is great. I love the workout itself and the 24/7 access. But I have been in a constant battle with management and my bank about my cancellation and refunding my extra payments took. This time last year my father passed away. I was able to stop in the studio to let the front desk worker know and she said she would take care of everything. Time passed just not paying attention 8-9 months had been charged to my credit card. The manager offered no solution or refund because I didn’t sign “cancellation paperwork” which was never made aware to me. I finally just had to call my bank for a refund which HotWORX keeps denying. I just thought I would be met with some sympathy on my situation instead of problem with no solution. Would recommend any other studio to be your home location besides this one.

Source: Google

★ 5

The vibes here are great. My friend and I came in and tried the hot pilates class a couple days ago and it was so fun we had to come in again today. I feel amazing after each session. Also, all the staff members I’ve met are super friendly, especially Kylie (Hi Kylie!!). She was super easy to talk to and made us feel comfortable. I’d say if you’re thinking about trying it out, you should. I think it’s worth it!!

Source: Google

★ 5

Definitely recommend trying the first class for free! It was great and I’m excited to continue, I love the 24/7 access and the flexibility with different classes. Everyone was so sweet as well.

Source: Google

★ 5

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★ 5

The Hotworx experience is great!!! Different workouts in the heat good year round. Helps with sleep and stress without working out for hours. Open 24-7-365 so there is no excuses not to go.Nice, clean workout facility!!! Give it a try; first session is free but you will love ❤️ it!!!

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★ 5

Love this gym! If you've never tried it, try for free! The team is super friendly, the workouts are really great, gym is clean. And with 24/7 access, it's flexible for ANY schedule.

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★ 5

amazing staff!!! very friendly and clean establishment!

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★ 5

Love hotworx Polaris ❤️❤️

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★ 5

Amazing workers! Love the 24/7 access & working out in your own area!

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★ 5

Love the girls soooo nice and friendly

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★ 5

they where so nice and helped me so much! it is so clean and a great environment! would highly recommend!

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★ 4

Update: it was thoughtful of the manager to reach out to me, address my concerns, listen to be open to some feedback on the cancellation process, and help me cancel my membership without needing to come in to the office. I’ve adjusted my review rating and will remember the pleasant experience when ready to recommit to my fitness goals.

its convenient that its open 24 hours and that workouts can be done in 15 minute intervals if needed. I canceled because i don't use it enough to justify the cost. One word of caution - pay close attention to the details when signing the contract. Its either a 2 month cancelation notice or a $99 fee to cancel. when i signed up, this was not clear to me - i believe i was told that i could cancel after 3 months at no cost to me. If it was clearer i would have worked my cancelation around that timeframe. Because i feel i was misled, i wont be signing back up in the future when life slows down enough to take advantage of a monthly membership.

Source: Google

★ 5

Did the a warrior yoga workout with my friend. I had an absolute blast. Will definitely be coming back!

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★ 5

Great experience! Was very easy to get setup and started the first time. I look forward to trying all the workouts!

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★ 5

I’ve been going to HOTWORX at Polaris Parkway since December 2023. I LOVE it! I get to choose my workout time and the type of workout I want. Every workout is a great workout. The infrared sauna is amazing for boosting my mood. I sleep great with the detoxification the sauna provides.

Source: Google

★ 5

Such a fun way to work out!

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★ 5

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★ 5

I love this place! The workouts are tough but amazing. I love working up a sweat and getting the benefits of the sauna! Not to mention Howard, Kylie, and their staff are so much fun and have such great energy makes the experience that much better.

Looking forward to seeing my results after the next few months!

Source: Google

★ 4

Edit: Polaris location reached out to me. They were very kind and discussed how due to this event they were changing their cancellation policy and would be issuing a refund. Once it goes through I will happily give them 5/5. Again I do enjoy Hotworx and I greatly appreciate the communication from the Polaris location.

Original: Personally enjoyed Hotworx, the Polaris location in particular is a bit difficult to work with if you have an emergency situation. I recommend going to the New Albany or Powell location.

Personal experience I had emergency medical issues and could no longer continue my membership. Both the New Albany and Powell locations stated they are able to waive the 99$ immediate termination fee, with the doctors note provided. The Polaris location had to go out of their way to lower the cancellation fee by 60%. I had to pay 40$ to cancel my membership, without any type of refund for the remaining month unused. Don't go to Polaris. Hotworx itself is a decent gym and I enjoyed the saunas, but I didn't enjoy the hassle of cancelling my membership on top of the stress of life events going on.

Source: Google

★ 5

I’ve been a member since November 2022 and I love it! Trying to get them to open a location closer to work so all of my co-workers can join. One of the best gyms that I’ve been a member of. The saunas help keep me motivated during the colder months.

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★ 5

Great workouts!

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★ 5

Great spot for a solid infrared workout! Home base is in Atlanta but this one is much nicer and cleaner 😅😵‍💫

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★ 5

First time and I loved it:)

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★ 5

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★ 5

Loving it here

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★ 5

HOTWORX is the best! The facilities are always extremely clean, and the semi-private saunas make working out here a really relaxing experience. I prefer going to the gym late at night, so 24 hour access is a great feature! It’s also super convenient to be able to check the app and see approx. how busy it is when I’m planning on going.

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★ 5

Love it! Very clean & friendly employee!

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★ 5

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★ 5

I had my first workout here and it was amazing! The people here are so nice and friendly. I decided to sign up to improve my neck and back strength!

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★ 5

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★ 5

Great workout and super friendly staff!

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★ 5

Such a great workout, sweat it all out. The staff is so incredibly nice and very helpful. I’m very excited to start my membership here.

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★ 5

Completed my first workout at HOTWORX and I feel great! Highly recommend!

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★ 5

Kylie & Ali were amazing. Super friendly and professional.

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★ 4

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★ 5

Love this place!!

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★ 5

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★ 5

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★ 5

Great variety of classes! Staff is awesome and love the monthly incentives and events

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★ 5

Thank you Kylie & Carmen!!!

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★ 1

The manager/staff are not responsive at all when it comes to canceling a membership when you can no longer fit it into your schedule. Very disappointed in the lack of a response for over a month

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★ 5

Nothing compares to sweating it all out on your say- regardless of time allotment or energy level, you’ll never regret the movement in the heat!

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★ 5

I was kind of on the "yeah it sounds good" side at 1st but became a fan of hotworx real fast. It has helped enhance my body and mind beyond what I expected.All of staff are super nice and attentive to every member that's a major plus. Kylie is a great manager even though she sucks at fantasy football (sorry had to spill the beans🤣🤣)...I love hotworx and especially this location.

Source: Google

★ 5

Love this workout! It hits every muscle group and it scales up or down based on your fitness level. I like to start with Hot ISO to loosen my muscles and then a Hot Blast session to ramp up my cardio.

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★ 5

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★ 5

Amazing full body workout! The infrared sauna gives you a great detox and mood elevator. I look forward to my workouts now! I have been going for over a year and still feel the workouts are super challenging. The facility is super clean and staff is awesome!

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★ 5

I am so happy I found hotworx! I really enjoy the variety of classes. I’m a retired athlete so the sauna feels so good to workout in with my previous injuries. Kylie is always super friendly and informative. Such a welcoming place to be.

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★ 5

The employees there are so nice and welcoming, and are always willing to help you!

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★ 5

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★ 5

I love hotworx!! I was very timid trying something new but the sweetest employee ever, Morgan, was so helpful and answered all my questions!! She asked me questions about my goals and gave me product recommendations. I love the benefits of the infrared and it is a very clean space!! Definitely would recommend.

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★ 5

I love HOTWORX! It has been such a great workout environment and love that the studio is open 24/7. Morgan helped sign me up and she was so knowledgable, she's the best!

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★ 5

I had such an amazing experience here. I was especially astonished by the kindness provided from an employee by the name of Morgan. I was new to the experience and she made me feel so comfortable!

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★ 5

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★ 5

Always a great workout and experience. Sweating from pores I didn’t know existed! Thanks to Morgan, one of the employees who got me hooked on Hotworx.

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★ 5

I love HOTWORX!! Morgan is the BEST! She was so friendly and welcoming. The environment is amazing!! I cant imagine going anywhere else.

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★ 5

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★ 5

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★ 5

If you're ready to find your new fitness studio to call home, get yourself to HOTWORX. It truly is a one stop shop with the wide variety of different sessions they offer! The fact that it's 24 hour access helps me be able to fit it into my day to day schedule!

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★ 5

Howard and staff were amazing!! Can’t wait to go back!

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★ 5

Quick question looking into becoming a member. Is there a way to have the sauna workout to your self. I love my individual space when working out it gives me a sense of relaxation. This would be the perfect place for me!!

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★ 5

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★ 5

Really cool facility, very kind & helpful staff.

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★ 5

Polaris Hotworx has the best customer service. I enrolled over the phone before the gym was officially opened to take advantage of their opening promo. I didn’t know if this would be a good fit since it’s over a 30 minute drive for me and i love a traditional gym, but I’m always looking for new ways to stay active. The GM, Miranda, spent ample time explaining how this gym works and all the benefits the IR sauna brings. Miranda was such a joy to talk to and was so passionate about the benefits, I knew I had to join. I also love the fact I have access to the gym 24hours!

Source: Google

★ 5

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★ 5

I’ve been weight lifting for 6 years and decided to try HotWorx to spice up my training… best decision I’ve made! These workouts are short so they easily fit into my schedule, but they also leave me feeling absolutely worked. There’s variety, privacy, and convenience- making this a workout I get excited to attend. On top of that, the staff is so friendly. Bayley especially is so sweet and helpful! I’ve been telling everybody about this place and will continue to do so!

Source: Google

★ 5

I’ve been going to Hotworx since they opened and I’ve been very happy with results! My favorite classes are Hot Thunder and Hot Cycle—I also love the free weights and clean shower after all the worx! :) I feel safe coming and going and believe the membership is a great deal.

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★ 5

Great workout, amazing staff and 24 hr access. What more do you need!

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★ 5

I have absolutely loved my HOTWORX journey so far. It is one of the first gyms I have ever truly looked forward to going to, and I feel accomplished after each workout. Not having class times has been very convenient with having an unpredictable schedule. All of the staff members are super pleasant

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★ 5

Started going when they opened in May and it’s been awesome. Was not sure about working out in an infrared sauna, but it’s been invigorating! Love the 24 hour access! The continual loop of virtual instruction means you can always be doing something. Booking space in a sauna/workout session is easy and timing is predictable. Love doing a quick 15 minute HIIT workout followed by a 30-40 minute ISO session and really getting my sweat on. The facility is clean and staff are friendly. Highly recommend!!

Source: Google

★ 5

I love going to HOTWORX Polaris. The flexibly to schedule sessions every 15 mins is a game changer! And with so many different kinds of work outs I never get bored. The building is super clean and everyone there is so nice and friendly! Highly recommend. My favorites are Hot Yoga and Hot Cycle.

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★ 5

I just joined and I’m loving this gym! There are so many options for workouts to keep it fun and interesting. And it’s open 24 hours, which is so nice to be able to get in there whenever works for me. Plus the HIIT workouts can be done in under 15 minutes and truly are still a legit workout! I love getting back into a gym again, and with this gym, I feel like it’s something I can easily stick to with my schedule.

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★ 5

I feel amazing everytime I leave! Hotworx is a must-have in anyone's fitness routine.

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★ 5

HOTWORX is the place to go if you’re looking for an incredible workout. The sauna and the ability to be in your own space with nobody watching you make this place so welcoming! I really enjoy this place, and anyone who is thinking about going should give it a try!!

Source: Google

★ 5

I can’t say enough about how much I love this gym. I’ve done so many different workouts and was recently in a rut with the gym. When I saw the HOTWORX sign on Polaris I decided to check it out. I signed up before they opened. I’ve never been able to find exercise I love enough to want to go all the time. I’ve been going to hotworx 6 days a week without hesitation. I love the workouts, I love the flexibility of the class times, and I literally crave the heat from the sauna. Everyone that works there is friendly and helpful. I’ve been going here a little over a month and I’m already seeing and feeling results. Come try a class, you’ll be hooked immediately!

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★ 5

With my hectic schedule and 3 little ones, the 24 hour options are perfect! The workouts are great and I have loved being in the saunas! Would highly recommend!

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★ 5

I love hotworx not only can you get a good work out but a nice complexion. You also can work out as little or as much as you want and being a nurse that works crazy hours I can schedule a work out that fits my schedule.

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★ 5

I’m obsessed with HotWorx!! The app makes it really easy to schedule and record workouts. I love the fact that I can go whenever I have a spot in my day regardless of the time. I feel amazing after my workouts and have seen improvements in my sleep and flexibility in just a month.

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★ 5

I have loved every part of the journey joining HOTWORX! Kylie, the Gen Manager, has been awesome and has been there to answer all my questions. I have a busy life and family- working as a teacher full time, 3 kids under 10 who participate in sports, and a husband who is a high school baseball coach, so finding a gym to fit my schedule has been difficult.That is UNTIL I met Kylie and she introduced me to HOTWORX! I cannot say enough positive things about the 71 and Polaris HOTWORX and staff! I will continue to talk people into joining their gym!!!!

Source: Google