★ 1

We’ve been a loyal members of this gym chain for years, but it seems as though - ever since many of the other locations were bought out, this particular branch has gone completely downhill. What used to be a clean, reliable, and well-managed environment has now become overcrowded, understaffed, and honestly unhygienic.
Today’s experience was the final straw. The sauna — a place meant for relaxation and wellness — was in an unacceptable state. The bench was visibly dirty, the floor tiles were stained and grimy, and it genuinely looked like it hadn’t been cleaned in days. I was entirely hesitant to sit down because I didn’t know what kind of germs or bacteria I’d be exposing myself. So much for our membership fees, the bare minimum I’d say, should be daily cleaning and basic sanitation of shared spaces.
No one seems to be monitoring the cleanliness of the locker rooms or spa areas anymore, and it shows. Members deserve better than this—especially those of us who have supported this chain for years. Today was deeply disappointing.

Source: Google

★ 5

Incredible experience with Anna as a personal trainer! She’s super motivating, really knowledgeable, and makes every workout both fun and effective. Highly recommend her!

Source: Google

★ 5

Nick was awesome getting me set up!

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★ 5

Clean and friendly staff willing to help with anything

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★ 5

Great place to get a workout in clean and the staff very nice willing to help you with any questions they can

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★ 5

Nick is a great GM, very nice staff and clean workout area.

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★ 3

No hot water in the shower for month .

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★ 3

Brand new equipment. Only one water fountain for the whole gym. Locker is not the best cleaned. With the amount of people that come through there. Especially the young men. They may need a professional cleaning crew to keep things in order

Source: Google

★ 3

The good: they have a done a good job with gym renovations recently. The bad, the bathrooms are always dirty. It appears they never do any deep cleaning.

Source: Google

★ 5

They recently renovated. All equipments are brand new and nice staff

Source: Google

★ 2

Just left the gym and went immediately to review in order to bring attention to the lack of cleanliness especially in the locker room. I quickly noticed I am NOT the first and definitely NOT the only one who has notified you of this!! The woman’s bathroom is either out of toilet paper, paper towels or Soap- or ALL THREE! I have seen wadded up toilet paper in floor as well as FOOD wrappers?!?!? The stalls literally smell and I’m assuming it is from the feminine waste cans not being emptied. How can the entire gym be remodeled but the bathroom are LESS than basic health code standards???? PLEASE ADDRESS and let us members know WHAT is actively being done for these negative reviews AND PHOTOS that are shared!!

Source: Google

★ 3

I like this gym so much but there is only one small problem which is no hot water in the shower

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★ 1

Showers are cold, I can’t use the shower as its cold after workout and pool area is not really clean, that would be great if they take care of these issues

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★ 1

Their shower is only being cold. No hot water option

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★ 1

The only reason I had a membership was because of the basketball court. I really don’t understand why they got rid of it considering other gyms don’t have one and it made them stand out and be unique. I almost renewed my membership because on the website it says they have a basketball court now. If not for my friend who has a membership telling me they don’t. I would’ve wasted my money. I really don’t understand why they got rid of the court but I really think they should consider making a new on.

Source: Google

★ 1

Man who sits at front desk is beyond rude. He is too busy scrolling on his phone to HELP paying customers check in. Terrible customer service, go elsewhere.

Source: Google

★ 1

Absolute dump. Hot water has been broken for 3 weeks now, so you can't even shower after your workout. Every single day they keep claiming "it's scheduled to be repaired tonight." I'm quitting tomorrow morning and joining another gym, but I want to warn others not to make the same mistake by joining this totally crap place where all they care about is taking your money. The "specials" that they offer are full of deceptive trade practices that shield the real price that you'll pay. STAY AWAY!!!!

Source: Google

★ 3

Equipment is great and they have a lot of different machines so the workout part of a workout is nice but man the locker room and more specifically the showers have a lot of room to improve. Showers have had only cold water for over a week now. And the general cleanliness of the showers and bathroom is pretty bleak

Source: Google

★ 1

VERY POOR CUSTOMER SERVICE. No hot water as of last week. This has occurred multiple times in the past year. MULTIPLE LIGHTS OUT IN THE POOL AREA. LIGHT OUT IN THE MEN'S BATHROOM FOR OVER A YEAR. Since they do not complete normal maintenance, it will take about 6 weeks for them to fix. The the Hot tub is also down. Local staff had no answers, Multiple calls to corporate went un answered or they hung up. VERY POOR CUSTOMER SERVICE. No wonder people are moving to PLANET FITNESS.

Source: Google

★ 1

Update 9/10/25

Multiple months later since last review and still no improvement! Hot water is gone again, 3+ days in the still don't have an update or estimate on what is even wrong. Should be getting a discount on membership at this point. Locker rooms are still not very clean. Wish they would remove the water bottle filling stations because if you are filling up your 64 oz water bottle you think you would be sweating and actively working out but no just leisurely on your phone paying zero attention and not doing anything! 👎👎👎

Update 4/5/2025

Still no improvement here months later, photos uploaded this time around. Showers are not draining, still smells in shower area as well, both have to be a health violation. Then using a tarp with a water hose is the permanent solution for the leaking roof? Really??? Hope they have good attorneys on speed dial when something collapses and injures someone!

Freshly remodeled gym with all brand new equipment, treadmills, bicycle, cross trainer and cable tension machines. But that is where the good part of the review ends. The amenities appear nice until you actually use the gym. Locker rooms have same old smelly lockers just now without the musty old carpet. Now just tile floors that dirt and dust bunnies constantly float on. Zero proper ventilation in shower area causing a cesspool. Showers have mold everywhere, rotten egg/manure smell, count on a cold water shower if more then 2 people are getting a shower at the same time. Health dept will be contacted if things are not addressed in a timely manner. Ever since the Bridgewater location closed this location is extremely busy at all times of the day, parking lot is literally full, cardio machines are full and a line to use some machines. Why replace the old machines that there was 3 or 4 with now 1 or 2 and wonder why they are always busy? Who is running this gym/company? Also to you people that sit on your phone and not doing the machine, do it or MOVE! What is going to happen on the first of the year?? Are they going to expand the parking lot and add more machines to keep up with the influx of people coming in? Utterly ridiculous how fast these gyms are going downhill. Without drastic improvements it will also become a furniture store like Bridgewater before you know it!

Source: Google

★ 4

Great Equipment and love the hours their open 7 days a week!

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★ 5

Great vending machine options.

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★ 5

I just joined this gym back in March, but my experience thus far has been amazing!! The Operations Manager Paul as well as management team Nick and Dustin always stop me to say hello and ask how I am. I have the training program as a part of my membership. My trainer Matt is so awesome and is giving me the greatest gift, my health back!! I am very grateful to all of them. If I could I would rate them 10/10. Love them so much!+

Source: Google

★ 1

There is almost never soap at any sink. Paper towels are often gone and trash cans are regularly overflowing. Edit Aug 2025. It has gotten worse! Still rarely paper towels or soap, trash still consistently overflowing. But now it is filthy dirty. Mold in showers and shower curtains. Trash everywhere. Hot tub water is gray and murky.

Source: Google

★ 4

The gym has changed a lot since my review, new machines and the bathroom remodeled, much better, they still need to do some changes to the showers, but it is much better now.

Source: Google

★ 1

This place allows men to use the pool and hot tub wearing just their underwear.
Apparently proper pool attire is not required. Not a good place for family.

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★ 5

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★ 5

My Gym

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★ 5

Large area with lots of equipment. They have various classes, racquetball courts, swimming pool, jacuzzi and the membership includes personal training sessions.

Source: Google

★ 1

I came to ask to make changes in my account and besides the guy in front that was very polite and helpful, he had to call the supervisor that was working out .. it seems I have interrupted her work out, as she came without manners and iwith a rude tone… hope supervisors and managers set the example of what a good customer service is, without the good guy sitting at front this place will rate 0 starts on customer service … sad but true …

Source: Google

★ 3

The ac needs turned on, and saunas need cleaned way more often

Source: Google

★ 1

Beware! This gym is SO hot and there is ZERO airflow. Since joining I’ve never been sick so often! People complain to staff constantly about how hot it is and they act like they don’t know what you’re talking about. The new remodeled basketball gym is nice but it has no heating or air so it’s either 100 degrees or 5, and again NO airflow. This gym isn’t just super unpleasant to workout in. It’s a dangerous petri dish!

Source: Google

★ 1

This facility is disgustingly dirty. Garbage overflowing, no paper towels, paper towels all over the floors. And three employees sitting at the front desk who could clean up!

Source: Google

★ 1

Once again the men’s locker room is absolutely disgusting. Garbage all over the floor, every paper towel machine empty. The health inspector needs to be contacted. This is not a safe environment.

Source: Google

★ 1

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★ 1

why is the AC still off/broken?? it's peak july and nothing has been done to solve the issue. people are paying over $40 per month for their memberships, it's disgraceful that this has been an issue as long as it has.

Source: Google

★ 1

turn on that damn A/C already 🤬

Source: Google

★ 1

Dear LA Fitness Team,

I’m reaching out to express my frustration regarding the repeated inconvenience caused by your club not opening on time.

Today, once again, a group of members — including myself — waited outside for almost an hour and a half, even though Google Maps and other platforms showed the gym as open. The doors remained closed, with no notice, explanation, or staff communication. This is not the first time this has happened, and it’s becoming incredibly frustrating.

As paying members, we rely on accurate hours and expect a basic level of professionalism and communication. Repeatedly wasting people’s time like this shows a clear disregard for your members’ schedules and commitment.

Please address this issue seriously. Update your hours across all platforms, and ensure that your facilities open on time or at least provide timely notices if there are changes.

Source: Google

★ 4

This place has come a long way from where it had been a few years ago in terms of the vibe inside the club. The staff has always been positive and welcoming. The biggest thing has been the re-emphasis on fitness and athleticism. They redid the entrance area for warm ups, aerobics, and personal training - that was key. They upgraded the machines and dispensed of some outdated equipment and they reorganized the machines. Most recently they converted the basketball court, which didn't really fit the aesthetic, into an area for advanced lifting. The final improvement that still needs to be made is with the staff on the floor. Ideally, people would just police themselves, and most do, but there are still too many members that monopolize the equipment and zone out on their cell phones which slows things down and destroys the vibe. Generally speaking, L. A. Fitness is a great business and a terrific value.

Source: Google

★ 1

Definitely need a better AC you can’t even breathe in here!!!!

Source: Google

★ 3

The gym is decent overall — it has good equipment, it’s fairly clean, and you can get a solid workout in. However, the biggest issue is the heat. They don’t turn on the AC, and during peak hours it gets uncomfortably hot. If they fixed the AC issue, the gym would be much better.

Source: Google

★ 1

Consistently late opening. It doesn’t matter if it is during the week or on the weekends. Management does nothing to address the issue, meaning they are part of the problem. Why would ownership invest so much money into a renovation, and then let the gym slide back downhill? In addition to the frequency of employees not opening the gym on time, it is often dirty and unkempt.

Source: Google

★ 5

I was traveling and visited this gym. This location has been fully remodeled and updated with new equipment so much so that i felt like a neglected child since my La fitness gym is not this nice and not updated.

Source: Google

★ 5

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★ 5

Avery is great

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★ 1

Avery was very disrespectful and don’t know how to handle customer. She should not be staying in front desk if she doesn’t know how to deal with customers. We had a very disappointing experience due to the blatant disrespect shown toward us. From the moment we arrived, we were treated with an unprofessional and dismissive attitude. Our concerns were brushed off, and any questions we asked were met with impatience and rudeness. It felt as though our presence was an inconvenience rather than being valued customers. Respect and basic courtesy should be the minimum standard in any interaction, and unfortunately, that was completely lacking here. We will not be returning and cannot recommend this place to anyone expecting to be treated with dignity.

Source: Google

★ 1

Not a good gym lied to me about membership so please be cautious. Other gym are more reasonable

Source: Google

★ 5

I worked out with Dustin T. today, the program director of personal training. I was greatly impressed with his knowledge of physical fitness, the exercises that he showed me, his explanations, and his professionalism. Dustin is highly-qualified and does great work. I 100% recommend Esporta Gym and Dustin as a personal trainer.

Source: Google

★ 5

Good vibes!! Every time I go! Great staff and clean with the brand name change!

Source: Google

★ 3

Beautiful remodel.
Disappointing to hear a few gym members were vaping . In fitness area. Ruining the gym experience.

Source: Google

★ 1

Horrible customer service

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★ 5

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★ 1

Corporate never cares, promises to call back but never do. Closes tickets without notice. Never opens on time

Source: Google

★ 3

I’m a regular member for long time, some of the issues from below get improved still the Mens areas Toilets cleaning needs improvement, the shower rooms needs to replacement of very old shower heads in the handicap bathroom they replace flexible tube- rope head and it’s working fine but there is no place to mounting on the wall, need a flexible hose holder/mount on the wall the hallway roof still water leaking makes floor wet and dirty.things are still need to improve.
L A Fitness Gym: It’s improving but still needs more work please.
This is bitter but very true, they’re promoting free skims trying to get more members to join the gym but often very important and essential common things are ignored:
(1).The gym facility should be well maintained including filling up supplies in locker rooms and bathrooms the wipes towels and water filters replacements on time.
(2). Fixed the broken plumbing and proper cleaning in bathrooms and toilets time to time.
The Bathroom for Handicap members is a argent issue in bathroom shower head broken from last more than four weeks and its totally down need to fix immediately.
(3). Proper and designated areas needs proper Floor Mats at for wiping feet.
(4). Instead the Manager all time seating in front chair takes certain trips in the facility, lockers, drinking water fountains filters, bathrooms and toilets inspecting the things working okay including Hot Water in the Bathrooms.
(5). Wall Clock:
Men’s locker area missing wall clock after the renewal lockers area it’s very important and essential to watch the time, needs to have Wall Clock.
The existing wall Clocks never shows the correct Time it should be adjusted time to time.
This is the Key to attracting new customers Quality Assurance and maintaining good customer service will bloom the Gym and current members will bring new customers.
Hope someone read this message it’s very important to apply.
People join Fitness Club for better health this place often found dirty in the Lockers Areas, Toiletries and Showrooms also often soap, toilet paper and paper towels found out of order.
Recently every other week shower out of hot water.
The responsible managing person not available on weekends.
The manager is very irresponsible today very cold water and have no signs in locker area or entrance of the shower rooms many members including me waited for more than 25 minutes to get hot water and that what happened before when I called the office manager he said I put the sign on the front desk wich is not visible.
Need good maintenance, good service and working manager.
Very disappointed.
Today March 3,2025 at 12:05pm I called three times to find out “They Fixed For Hot Issue ” hot water problem fixed but no one answered. This manager is very poorest customer service too.
I’m thinking to quit LA Fitness soon, waiting for necessary improvements in the key maintenance and day today services.

Source: Google

★ 1

All bathroom shower heads are very bad needs to be replaced, curtain rods are rusty and need to be replaced, in toilet area needs cleaned time to time hand washing plumbing needs to be repaired, because of bad shower heads hot water big waste and during the cold days always bathrooms have cold water.
Drinking water filters not replacing on time very poor service.
I hope they read members comments and try to improve them time to time.

Source: Google

★ 4

It's clean and not very crowded.

Source: Google

★ 4

Only real downsides to here after the remodel is it's REALLLLLLY crowded between the hours of 430-7pm. Also the men's bathroom roof is leaking by the sauna. But when it comes to the equipment and floor layout, it's A+ since the remodel. Personally, them turning the bball court into a rack room with plenty of Olympic bars and plates was the best part and kept me coming back. Could use another Smith machine though.

Source: Google

★ 1

They do not open 5am. It's whenever an employee decides to get there to unlock the door, then we have to stand at the front dest to wait for them start up there system to sign in. The older lady is on time to open but when she is not there it varies when the doors open. People having to wait till 6:15 to get in is ridiculous.

Source: Google

★ 1

I went in when someone came out to get her name and she wasn’t at the desk so I patiently waited, she walking up to the desk and about 20 feet away she yells at me what are you doing in here!!! Everyone in the gym heard her! I said I want your name and managers name. I’m not giving you my name you’re not supposed to even be in here!!!
I said I have the right to ask you for your name…and what do you mean I’m not supposed to be in here my friends are still working out! She said I don’t care who you are or how long you have been with this company nationwide!! Things have changed around here!! I asked since when?! The young lady was the closer on the night of 4/1/2025!
Her boyfriend was waiting for so it seems he was taking he side. I have went to this companies club all over the country and The United States of America 🇺🇸 pays for military all military service men and women’s memberships! I paid additional to be able to bring 2 visitors $300!
This employee totally disrespected my as a customer and totally handled the situation without any regard whatsoever that she is working and representing LA Fitness/Esporta or the main corporations that employ her.
I request that the employee be terminated immediately!! I want a written statement put on the door of apology to me for a month plus. I want a check for $300 written to Robert McGeorge for the extra that I paid to be able to bring 2 visitors each time I come and not lose what I paid for!

Source: Google

★ 1

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★ 5

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★ 1

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★ 4

Can get very busy. All the equipment has been updated in the past several months. Have added a complete section of free weights.

Source: Google

★ 1

Another day when no one showed up to open up the club……3 days this week no hot water in showers……seems water goes out couple times a quarter……

Update 3-11 club again not open, no show opening staff

Source: Google

★ 2

If you like to workout early in the morning, do not spend your money here. I had only been a member for 4 months and in that span of time, there were at least 4 days where I showed up to the gym, only to be forced to turn around and go home because the gym didn't open on time. Keep in mind, I also didn't try go every day so my guess is that there were probably at least 3 or 4 other times where this happened, and I just happened to be at home that day. The facility has been upgraded with good equipment, but the management of the facility is poor.

Source: Google

★ 4

I’m the son of Simran Kaur. She receives personal training from Jordan Richard and she always tells me that she always has a positive experience with Jordan. My mom has learned a lot of valuable information from Jordan.

Source: Google

★ 1

On google they supposed to work till 11:00 pm
Now only 9:47 it closed.

Source: Google

★ 4

Nice job on the Fairfield (Tylersville Rd) glow up! Good value for the price. But very disappointed with the closing of 3 of the larger facilities that had more amenities in West Chester (Union Town Ctr), Montgomery, and Symmes. The remaining locations are now overcrowded, and during prime hours there's almost always a wait for popular machines. That could be remedied in part by extending hours, especially on the weekends. Also, the photos are somewhat misleading. They appear to be from the much larger Symmes facility, which is now closed.

Source: Google

★ 5

Nice weight room friendly staff at times very busy

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★ 5

Excellent and renewed. Perfect value for money spent. Good as long as you are early advance lifter or less. $50 per year and $10 monthly.

Source: Google

★ 5

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★ 5

I had a great experience at LA Fitness, and Nick made the whole process even better. From the moment I walked in, he was friendly, knowledgeable, and eager to show me around. He took the time to walk me through the gym’s various amenities, explaining everything in detail and answering all my questions. What stood out was how clear and efficient the sign-up process was—Nick made it seamless, walking me through each step without any confusion. I appreciated his professionalism and how he made me feel comfortable, ensuring I understood the membership options and services available. Thanks to Nick, joining LA Fitness was a smooth and welcoming experience.

Source: Google

★ 1

I can’t believe they spent millions of $$$$ and the place already looks like it hasn’t been cleaned in years. Pleeeeaaase hire people or companies to keep up with the cleanliness of the gym. Restrooms are always dirty, no paper no soap, I don’t even take showers or go to sauna because that parts is disgustingly dirty.
You can literally pickup dust with hand of the floors, there is 2 inches of dust under all the equipments that was installed few months ago. It is sad to see how management doesn’t care about this place at all

Source: Google

★ 4

Beautiful remodel.
Can you improve cardio machine placement?
There are large open areas. At the same time some machines are PACKED close together.
Spread them out!

Source: Google

★ 1

The hours open suck. On a Friday (that’s not a holiday) online it said they would be open until 11pm and the people working there ended up locking the doors and turning off lights at 9:20pm. Absolutely ridiculous and infuriating.

Source: Google

★ 1

The worst gym I have ever been in. I came about a year ago and it was normal but today tub was terrible smell fountains dirty and rusty I couldn't believe it I'm a truck driver and I visit la fitness all over the states. And couldn't believe what I saw today

Source: Google

★ 3

Once again no one here to open up the facility. Management should have a backup plan for when employees don’t show up to open up. Very disappointing.

Source: Google

★ 1

The club doesn't respect the schedule. It was supposed to open at 8 AM on Sunday, but it's now 8:35 AM and still closed. Members waited outside for a long time and ended up leaving. Don’t get fooled by new equipment—reliability matters the most.

Source: Google

★ 1

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★ 2

Sitting here in my car on Sunday. It’s now 830 and no one has shown up to open. This is a common occurrence here. Where’s management? I call bs

Source: Google

★ 1

This place just continues to go down hill. They switched to really cheap paper towels that are like toilet paper, the dispensers are always out of them anyway. Constantly out of soap in the mens locker room, always out of disinfectant spray, etc.

Edit after remodel that nobody really needed:

Top down mismanagement, new equipment with the SAME problems. Constantly out of soap, out of terrible wet wipes, only TWO leg extensions and ONE leg curl which was a HUGE problem they just didn’t fix. Its clear why every other location has closed, you don’t listen to your members at all.

Source: Google

★ 5

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★ 2

Yes, they have remodeled and yes the front desk staff is friendly, but they do a terrible job keeping the place clean. Floors are covered with dirt and hair, the locker room is a trash heap, and don’t get me started on the bathroom and shower. Bleh. You invested the money to upgrade, now take care of the place.

Source: Google

★ 3

Staff needs to walk floor when busy and get people off weight machines using than as a seat to check phone.

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★ 3

I’m so happy about the remodeled gym floor but the bathrooms are DISGUSTING. No matter the time of day they look like they haven’t been cleaned in weeks. Terrible smell, overflowing trash cans, no TP or paper towel left (9am on a Monday), absolutely nasty floors, and I can’t even use the restrooms they have stains and smell terrible. If paying for a membership we should have access to clean facilities and the ability to shower without being totally disgusted.

Source: Google

★ 5

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★ 5

complete.remodel and new equipment. much better than it was 4 months ago.

Source: Google

★ 2

The remodel is great. The new equipment is amazing. However the cleanliness of the gym is poor. No soap in the locker room, towels are empty as well as the toilet paper. This isn’t an isolated case….happens all the time. Someone isn’t doing their job.

Source: Google

★ 5

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★ 4

The remodel is great . All new equipment and more room without the basketball court . Only issue I have is the cleanliness of the club . The Sauna needs mopped daily and doesn’t get that . The locker room needs cleaned daily as well .

Source: Google

★ 1

Website lists the wrong amenities. Wasted a day pass coming in for the basketball gym to find out there isn’t one even though it is still listed on the site.

Source: Google

★ 4

La fitness has brought incredible updates in equipment and expanded the experience by getting rid of gym and replacing with more equipment.

Bathrooms however are still pretty gross. Even walking in early morning, bathroom and locker room have trash and paper towels left over from previous night?

Source: Google

★ 5

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★ 5

Love the new setup and the new equipment

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★ 5

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★ 1

Jordan was very rude and short with me not the way you want service people to treat people

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★ 4

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★ 1

This gym will take your money with out no explanation and tell h it was your fault and they will leave you on hold for hour and hour just to tell u they can’t do anything

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★ 5

This club was recently renovated and all I can say is Wow!

Source: Google

★ 5

They just recently remodeled the gym
and put in all new equipment. I didn't see one old piece of equipment in there today. The staff are very nice on the way in and out. I've been working out there only a couple times as a guest, but when I saw it today I immediately wanted to throw down for a membership. I love this place. Thank you!

Source: Google

★ 5

The gym is remodeled. Basketball court is removed and transformed into free weight section. There are now 10 squat rackets. 10 of them!! Whole bunch of new cable machines too! Never have to wait in line again!! Also the Machine for hip thrust! This is amazing!!

Source: Google

★ 5

The remodel and customer service is great!

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★ 2

While I understand there is complexity with keeping a swimming pool running and safe for users, I literally called the gym before arriving and asked the receptionist, "Is the pool open for use?" They were just closed for a remodel so I wanted to ensure the pool wasn't on a different timeline of opening as the rest of the gym. The receptionist gave me a confident, "Yes." I arrive 15 minutes later and the pool is closed and had been the last two days.

I triple checked to make sure I had the correct phone number. This is extremely infuriating!

Source: Google

★ 5

This gym has to be the best gym in west Chester the space is so clean the people are very respectful and the equipment is top tier I love coming to this gym

Source: Google

★ 5

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★ 2

This gym could use a serious face lift. They closed the really nice gym that was clean, with nice treadmills only to leave us with this one.
The hot tub is disgusting! It is old, peeling and full of suds. The pool doesn't appear to have enough chlorine to keep bacteria out. One day a woman was fully clothed in street clothing, swimming in the pool.
The staff sit around on their phones and no one is cleaning the equipment or locker rooms.
It's just icky. Esporta can do much better.

Source: Google

★ 5

Definitely trending upward! The gym is apparently about to go through a remodel in November which is awesome! The new staff members here are very friendly and attentive to guests. We love this gym and are looking forward to the face-lift.

Source: Google

★ 5

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★ 1

If you are looking for a gym for the new year, DO NOT JOIN! They routinely do not open on time for various reasons and there has been no change. Whether the key wasn’t put back for the opener, the worker sleeping in, ect. Instead of investing a new way to open (electronically) they decided that putting in a dozen new tv’s were more important. A very poorly managed operation and it shows, there are at least a dozen regular members that are planning on leaving after the latest rounds of late openings….as a follow up to my previous review from a month ago…it is 5:43 and still not open, absolutely terrible. They should legitimately think about offering a discount or free month given the amount of times they open late

Source: Google

★ 1

They closed the only location I was a member of without telling me, and they keep taking my money. I've tried calling, emailing.. Crooks!

Source: Google

★ 3

needs a lot of work, they're closing down the basketball court to open up an expanded free-weight area which is great, but there's paint peeling all around the pool area, crickets found often around the pool deck as well, Plates aren't put away and a ton of unnecessary plates found on the green area that clutter it up. With the increase of price and the closing of symmes, it leaves a lot to be desired.

Source: Google

★ 1

Left a gym that couldn’t open on time. I was told they have someone in 30min prior to opening when I joined. That has yet to be seen. I’ve sat in the parking lot on two separate occasions for an hour before having to leave.

Source: Google

★ 1

It's hard enough to get up at 4:30 am to go to the gym. But it's now 5:16 am, and not an employee in sight. This is a consistent them. Add insult to injury they closed just about all other locations. Now they are shutting this location down for 10 days. Had they done this with Fairfield still open, it wouldn't be a problem. But the closest location is 30 minutes away, so I the paying customer would have to wake up at 4 am. Unacceptable

Source: Google

★ 5

It looks like LA fitness is taking pride in their gyms again…

Source: Google

★ 1

I have been a member at this location since the day it opened years ago. Over that time, I have seen the good and the bad, mostly influenced by who the current manager was at the time. There has been a steady decline the last year or two, but the last few months have been horrendous.

What do I mean? The cleanliness is appalling, much of the equipment is in disrepair, and the crowding is way up due to other Esporta/LaFitness locations in the area closing. Last week the place was over three hours late unlocking the front door in the morning. The spinning room has been unbearably hot, so much that it is dangerous for many of us to even attend a spinning class (and don't tell me the AC is maxed out, I have seen it work fine on plenty of hotter days in years past). This morning I walked in and the "receptionist" had her head on the desk, barely awake.

I hate to leave a bad review, as I really want this place to survive. But the reality is that this location is eating itself alive, which is unfortunate for all of us.

Source: Google

★ 1

Was a good gym for the price, but cancelling the membership was a hassle. We went in person and was told the manager was not in, so we had to cancel via email. We then got a call that said we had to come back in person. After that we finally were able to cancel a few days later. Very annoying experience for something that should be simple and online. *Update* they have since called me back and demanded we pay a cancellation fee weeks later. I would leave 0 stars if I could!

Source: Google

★ 1

Hi, my name is Rodriguis Hampton and I’ve been a member of LA Fitness now Esporta for a long time now and I must say I have had enough of the spin class being super hot. Really hot. There were fans in the classroom but even then there was only a few, well those have vanished and now it’s just extremely hot. I’m in the spin class at 5:45am on Monday and Wednesdays and it’s horribly hot. I pay good money to be a member of this gym and even supported you guys during Covid. It’s sad that out of all the areas in the gym, the spin class in the only one without AC. It’s ridiculous and pretty embarrassing. Especially in West Chester!

Just wanted to post this update as of 8-19-2024. After I wrote this review a month ago, I was excited to know that the AC in the spin class in Dudley ESPORTA spin class was fixed. Thank you ESPORTA for reading and addressing my concern. This truly show that you all respect your customers and their experience! My spin experience today was awesome!!

Source: Google

★ 1

I sat in the hot tub, only to experience the most vial smell i've ever smelled. It was truly funky... no smell of chlorine at all.

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★ 1

Hot tub is nasty and pool is cloudy

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★ 1

This wasn't the best esporta in the area, but since they closed the other two, it has gotten much, much worse. It is always overcrowded. You always have to wait for equipment.. You even have to wait in a line of five people for the drinking fountain. They try to keep it clean, but no one puts away their equipment when they are done using it. Trip hazards everywhere. Broken equipment... No clocks on the walls, not even in the pool or outside the sauna, where it is really needed. They tell you to take your phone into the sauna... But you really shouldn't put a lithium battery into that kind of environment. I could go on and on. Bottom line, they don't care about their customers.

It is awful! Stay away from esporta/LaFitness.

Source: Google

★ 3

This gym is the definition of dirty commercial gym. Dusty equipment, mix-matched weights, weird smells, poor ventilation, filthy showers and busted water fountains

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★ 2

No WiFi, doesn’t routinely open at 5:00 AM as published, weights scattered from previous night, and no circulating air upstairs near treadmills. Overall, not a good value but they keep closing other facilities to keep this apparently higher margin, poorly managed facility open!

Source: Google

★ 5

Latest Equipments , a very clean environment and amazing staff.

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★ 1

I was there for yoga today. The yoga room has no working air conditioning. This has not worked right for months. The lights in the yoga can not be turned off without a manager doing it. Several of us ask that the lights be turned off today but it never got done. When I left I ask the manager (first day on the job) why they didn’t get turned off. He acted as if no one had ask them to be turned off. For a manager I was not impressed. By the way he is not brand new. He came from another ESPORTA gym.

Source: Google

★ 2

Half of the equipment doesn’t work. Childcare is closed. Gym doesn’t open on time. It’s not great

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★ 5

Elibla was great

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★ 1

The gym and equipment is perfectly acceptable. My issue is, I have limited time in the morning before work to get my workout in and they can't ever seem to open on time. Today, 7/22 arrived at 6am to see a bunch of cars in the parking lot, all with lights on. Think to myself, well this isn't a good sign. It's not 6:45 am and still not unlocked!!! If there was an Anytime anywhere near me I'd cancel Esporta in a heartbeat. If you guys can't make it on time literally ever, please go to the key cards so we don't have to rely on unreliable employees!!

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★ 5

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★ 5

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★ 4

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★ 5

I've been a member here for 12 years or more as it's been various named fitness clubs. Over that time I picked up many nuggets of information on lifting correctly positive encouragement, and friendly advice from the staff. I've see many people I thought improperly lifting and even some of those with trainers who didn't seem to care. I hit a plateau a few years ago, and had the opportunity to workout with a personal trainer. I expected the same shabby results these other people were getting, and poor diet plan that I wouldn't follow.
I was Amazed that the trainer I worked out with was opposite of those, things she was knowledgeable and experienced, knew the value of proper form over heavy weights .. deciphered broke apart and upgraded my personal workout regime, and built me a Excellent diet plan focusing on keeping the foods I enjoyed in moderation throughout the plan.......... NOW I'm getting better results than I've gotten in a long time I'm building muscle, and burning the flab maintaining, and building! I can't thank Jordan enough for her simple direction and suggestions that were easy to apply to my routine and life... I implore anybody to reach out to her Specifically because she's knowledgeable she's been in my shoes and Knows how to help get you the results that matter to you, and without feeling uncomfortable by the program....Thanks Jordan for taking the time with me and others trainers get a bad image , but with you their image can be reshaped molded and transformed by your knowledgeable guidance to help give the customers results that matter!

Source: Google

★ 1

False advertisement! Very disappointing! Everyone standing in the parking lot past 6:30am on 6/27 because the gym was closed and folks had to go to work. Left at 6:35am and it was still closed.

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★ 5

Adam was awesome!!

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★ 5

Great people that work here and always nice and ready to help

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★ 5

Adam is an excellent professional, and helped me meet my fitness goals.

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★ 5

Great Father’s Day workout and facility!

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★ 5

Amazing! Adam is great also! I will be making this my home gym!

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★ 5

Adam is awesome

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★ 5

Adam is great & hard worker

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★ 5

Adam is great and loves his job

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★ 5

adam is great

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★ 5

Best gym. Best staff. Anthony was the best at the front desk.

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★ 5

Adam the AGM was awesome. Super helpful!

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★ 5

We were visiting the Cincinnati area as my mother in law was in the process of moving. This Gym has everything you need, and Anthony is awesome! We were visiting the gym and he made made us feel like members.

Source: Google

★ 2

The jacuzzi is closed all the time

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★ 5

Anthony was amazing, very helpful, and I recommend talking to him if you want to get a membership!

Source: Google

★ 1

Dirty all over the gym smalls so bad all the equipment old showers dirty same as sauna

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★ 3

I have been a member for almost 15 years. I have always enjoyed the classes. Especially Zumba. I don’t know who made the decision that it makes sense to keep the air conditioning off when there are no classes going on in the classroom but now that the temperature has gotten warmer the classroom gets very humid and the floor is getting very sticky. I worry that I will injure my knees trying to do Zumba. I really would like to continue coming to Esporta but thinking it may be time to look at other gyms in the area!

Source: Google

★ 5

We love esporta! The customer service here is accessible, efficient, approachable, and unmatched — Anthony especially has been incredibly helpful and understanding. This gym is well worth the price!

Source: Google

★ 5

Adam the AGM is awesome! Had a great workout at Esparta West Chester!

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★ 5

Anthony was a great help with setting me up with a membership! I appreciated the great customer service and friendliness he provided! Definitely recommend this Esporta to those in the area!

Source: Google

★ 1

Very easy things to fix that they just don’t:

-They have 6 bench racks but only 3 barbells. Whenever I’ve asked how long until they will order more, the workers just grin and smirk at me saying “Oh I don’t know”. It’s been like this for 3+ months

-The music sometime glitches to the point where there’s just a loud buzzing noise coming from speakers and it will be literal days before someone even bothers to turn it off

-They have no 7.5 or 12 lb dumbbells

-They only have one rope for cable machines and it’s completely frayed

-they have one single sanitation wipe station for the whole gym

-instead of standalone benches that can be adjusted to be flat or elevated, they have ones that cannot be adjusted, contributing to their shortage.

-The drinking fountain filter light has reached red multiple times

-they only have 2 v grips for their cable machines and one is broken

Source: Google

★ 5

Adam AGM is the man!! Very polite and awesome to work with. Thank you!

Source: Google

★ 1

I’m canceling my membership, every location the equipment is rusted and outdated. The sauna is always in service, so we can’t even utilize it. The pool area have mold on the flooring. They need to come down on the multi membership price, because it’s only 3 locations left that’s conveniently located.

Source: Google

★ 1

Preface: this is a bad review for esporta in general, not this location specifically.

I've been coming here for over a year and generally have a good time. Recently, esporta closed the location at route 4 up the highway from this one and the last location in the vicinity to this one. Effectively this doubled the number of people at my location. To start, there was barely enough equipment for the people that came before the other one closed, now it's nearly impossible to find a piece of equipment you need. You'll wait 10 minutes for a bench on a regular day let alone a busy one. Not to mention the attachments for the cables. People are having to buy their own to bring and then waiting 10 minutes for a cable to open up. Then there's the insufficient AC. It's always hot in here and so much so that it's pretty unbearable when it's warm outside too.

You'd think with the other one closing, they'd make sure there was enough equipment at this location for the influx of members. I'm really disappointed with the decline since I've been here over a year. I love the people but really disappointed in esporta's management.

Source: Google

★ 2

The Zumba room has no ventilation. Zumba is a high intensity workout, so obviously we are sweating. After 30 minutes the air is unbreathable . The management should do something about it. It would be appreciated.

Source: Google

★ 5

Adam the AGM is the best. Stop in and say wassuh

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★ 5

Adam the AGM is the best. Super friendly and knowledgeable. I’ll be coming here every time I’m in town for work!

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★ 5

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★ 5

Adam at the front desk was dope

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★ 4

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★ 5

E SPORTA FITNESS STAFF was GREAT! Love the location and facilities compared to other clubs in the area. Sign up here and enjoy!

Source: Google

★ 1

This place sucks. The only reason i got a pass here over other places is because the basketball court. Idk If coach carter works here and somebody needs to get their grades up but the basketball court always has a padlock and chain on it. Its been close all week for repairs but nothing is being repaired, which leads me to my next criticism.

Nothing ever gets repaired or replace. There an elliptical that been broken for months. The wet dryer sheet dispensers are always out.

One plus is that if you have a kid there is a daycare. I don't think i ever seen it open but its there.

Source: Google

★ 5

Talked on the phone with Jessica and she was a huge help! Best customer service I have had in a long time. Immediately addressed the issue in a professional way and found an immediate solution! You guys have an awesome employee !

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★ 5

Anthony made it so easy to find a plan that would work for me. I’m so excited to workout at this amazing facility.

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★ 5

They are very accommodating and helped me maintain my workout routine while on the road. Thanks team!

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★ 5

Awesome experience, the gym is super clean and the staff is extremely helpful, especially a gentleman named ADAM.

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★ 1

Disgusting place

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★ 2

I have been here for around 2-3 years.

Paying around $40 + tax per month, yet it is poorly managed. Water fountain has been on the red twice this year so far, showers seem to run out of shampoo, bathrooms would not have paper towels.

I have never ever been to a gym where the water fountain's filter hit the red.

When I first came here, I enjoyed the amenities and never had an issue with the gym, but the quality of life has been going downhill since 2023.

Reminder that Crunch charges 30 a month for a member with unlimited guests.

Source: Google

★ 5

Spoke with Eric at the front desk. Great guy, great gym.

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★ 1

Man I truly hate living bad reviews. But bad reviews maybe it will help them improve or not who knows lol

The only positive thing about this place is pretty much the customer service

Let’s just say LA fitness used And abused this place and passed it off or sold it to Esporta And with all the money they made all them yrs as LAF and what they sold it for, went and opened new locations elsewhere lol smart if you ask me lol

The place is just very ran down and needs a lot a lot of TLC.

This was my first time coming here , cause I’m traveling for work. By far the worst LAF/ Partner Gym ive ever been too.

Water in the showers mad cold( No hot water, testes multiple showers)

No hand soaps dispensers on some and the very few that had any empty. Floors are dirty like if they don’t have a cleaning crew or something. Specially the front has mas stains when you walk in. A lot of rust everywhere that has metal.

Wall bubbling up like id water is leaking from the walls or something. Drywall in corners almost to the metal frame.

Black mold in the sealing roof of the showers 😬

Fountain drinks don’t seem to have cold water

Hot tub flooring and sitting area needs redone, it’s extremely rough.

Handicap electric chair id be afraid for anyone to use it. It’s mad rusted.

Man someone must have dropped the whole bottle of chlorine , cause just as lil as walking in to the pool are ir hoy tub Your eyes burned lol 😂

Looks like a good gym, that you wouldn’t use there extra amenities you pay for.

Definitely not a LAF caliber place. Sad there is no LAF in the area that we are working 😪😪

I attached a few picture, but they make no justice. Wanted to take more but , I don’t think it was needed.

Like I said good customer service, just a really run down place passed to this guys

Source: Google

★ 5

The assistant membership manager, Adam and the general manager, Anthony were awesome friendly and super accommodative when I approached this Esporta location looking for flexible membership options. I got a great deal and pleased to be able to use this clean and well maintained fitness center.

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★ 1

Not the place if you have kids. They're closing the kids club, cause they're not making enough from kids club. So basically esporta is anti parents and anti kid. So if you have kids esporta don't want you as a member

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★ 5

Great service

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★ 5

Jordan and Sheridan were very helpful in getting me signed up. They are amazing! This is an amazing gym with a lot of different machines. Includes an amazing basketball court as well.

Source: Google

★ 1

I went in just for a tour of the place and the guy at the desk keep on pushing for me to buy his $1000 training program he got really upset when i told him no. I walked right out after that. The place is dirty and What a Terrible experience.

Source: Google

★ 5

great facility!! Good classes, too!

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★ 4

Clean gym with well maintained equipment.

Update Feb 2024: Had to remove one star as there has been a significant amount of equipment requiring repair and has impacted my workouts.

Source: Google

★ 1

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★ 3

I've been going here for two years, 3 times a week. There is a good variety of machines and equipment and I've never seen it so full that people have to use a time limit so others have a turn.
However, this location is always out of hand sanitizer and wipes. I've noticed that the floors rarely get vacuumed, as shown by the same things on the floor every time I get on a machine. Before the winter, I swam laps every Sunday and there was a corner of trash, hair and dirt that was never cleaned, even after weeks.
The staff is friendly enough but the facility is gross and I have to make sure to use hand sanitizer in the car and shower when I'm home to feel clean.

Source: Google

★ 5

I love the pool. The water is warm, and great exercise. Also, an opportunity meet other people.

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★ 5

They are all so friendly and helpful!! Love the gym and the atmosphere!!

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★ 1

If I could give this gym 0 stars would. The equipment brakes on you as you’re working out. The child watch is NEVER open, even when the times they say it’s supposed to be open. You pay for the child care and you waste gas to drive there, all to find out it’s closed. The management is as bad as it gets.

Source: Google

★ 5

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★ 5

Management and staff at this location are kind, nice, down to earth and down right just great! It my goto ESPORTA when I’m in town!

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★ 5

Amazing gym! The staff are all so friendly and helpful. 5/5

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★ 5

Jordan was amazing. Very knowledgeable and friendly. Moved from another state, very happy that I found a gym that I can call mine.

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★ 5

I’m at out here for work and the staff was very professional and welcoming. This place is very clean

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★ 4

Did my first Zumba class here and the instructor; Lucy was awesome!!

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★ 5

Clean and nice environment

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★ 5

clean and good facility

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★ 5

First time in Esporta and very impressed, one of the cleanest facilities I’ve been in and Jordan (the GM) was very nice and helpful.

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★ 5

Facility is clean and staff is very friendly, Jordan especially was very helpful and willing to assist with anything I needed.

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★ 5

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★ 5

Great gym. Excellent facilities. Very friendly and helpful staff. Good machines and classes!

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★ 5

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★ 5

Jordan the GM gave me a tour of the facility, was very kind and welcoming! The gym has everything you need plus a hot tub. It’s a good price given the fact that you get two free guests every visit.

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★ 5

Jordan at the gym was super cool and gave us a tour of the gym. I was reluctant about signing up but he was super kind as well as the rest of the team and that was the deal breaker for me. Been to many gyms around the area and none of them ever greet you or come even close to being as nice as Jordan. Such a gentleman.

Source: Google

★ 5

Large selection of equipment to choice from including pool and hot tub. Classes are included in the membership. Pricing for what they provide is inexpensive.

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★ 5

Source: Google