★ 1

While the staff and therapists at Lifeworks are amazing and the facility is clean, this review has to be negative. When it I was referred to physical therapy, I was told I could choose an office that was most convenient for me. I chose Lifeworks since I could easily get on the highway to go to work. However, if you are receiving physical therapy in this office, Southwest General will insist that the services are done at a hospital, outpatient services. PT is not done at a hospital, this is a gym that happens to have a therapy unit run by Southwest. I called Southwest last November when my insurance's EOB came out as a hospital service. I was told them my coverage was $30 each visit I am not sure why it is being coded as a hospital service. The representative said "that is weird I do not show a balance, let me talk to my supervisor", I was hung up on and never heard from them. So I waited for my bills to come in. Southwest finally billed me in June (Statement Date 5/27/25) which was 6 months and a week after Southwest sent the claim to Anthem 11/21/2024. Over the last three months, I called multiple times to the billing department with no explanation or answer after each coding review.

I just got done with my insurance about the appeal process. And what a STRANGE coincidence, the appeal process deadline was 6 months after the original claim.

Lifeworks also confirmed that even though it is a stand alone building, in a gym, with administrative offices, the physical therapy is coded as outpatient hospital service.

Southwest billing practices are deceptive and implore anyone who needs physical therapy to ask their insurance about their coverage prior. Because appealing will not be an option.

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★ 5

Had a workout class tonight with instructor Lisa. As a PT, she was super personable, knowledgeable, and my wife and I really enjoyed the class. We are new members to life works and the facility is very clean, calm, and has everything you need. Their hours are superb too. We enrolled in a two year membership. Definitely reasonable especially with how many free classes they offer.

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★ 1

I was really disappointed to learn that Lifeworks canceled all the classes I attended as part of their new summer schedule and offers no aqua classes after 5:30 pm. As someone who works full-time, it feels like the schedule no longer supports members with busy jobs and families.

On top of that, the facility itself is falling apart. The elevator is often broken, the steam room barely works, the hot tub is constantly out of order, and men have to walk through the gym to get to the pool—only to be scolded for getting the floor wet.

We joined Lifeworks for flexibility and a quality facility, but both seem to be disappearing. If you rely on evening classes and expect a well-maintained space, you may want to consider other gyms.

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★ 5

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★ 1

I had a stroke and was referred to this place by a nurse. The first problem was my 1st appointment. I waited for 35 minutes pass my scheduled time. I was given 2 appointments. The 1st appointment was fair, but I asked about scheduling other sessions. I had an appointment on Friday the 26 of May. I called and wanted to reschedule due to mu mobility. When I tried to reschedule the appointment setter told me it would be July 18th. That would be 3 weeks

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★ 5

Great full service facility with abundant equipment, and friendly staff.

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★ 5

One of best gyms in the area, has all the equipment you need to straighten your body, lap pool, and warm water pool, sauna and more.
Stop in and see for your self, you won't be sorry.

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★ 5

Dave H is an absolute legend and one of my personal heroes. If you have been handed a diagnosis that is incompatible with your athletics and PT may offer relief, this man will show you how to fix yourself. You have to put in the work, but he took me from daily pain, to being able to compete and very likely postponed surgery that I have still in my future.

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★ 5

This place is amazing and affordable. So many classes including Pilates for a reasonable price, sauna and steam room are a bonus with lots of group exercises and clean equipment

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★ 5

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★ 1

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★ 5

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★ 5

This place is incredible, and has everything you could want in a gym. Tons of free weights, cable and isolation machines, cardio stuff, pools, saunas, basketball, racquetball, basketball, tracks indoor and outdoor, you name it. Nicely maintained locker rooms, very clean with a friendly staff. My only wish is that we're open 24 hours like many commercial gyms so I could get in before work on weekdays or a late night session in. Would gladly sign a waiver and for this even just to get to the weights and cardio stuff.

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★ 5

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★ 5

Love all the exercise options. Very clean facilities. Staff is exceptional!

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★ 5

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★ 5

Phenomenal facility, super clean and friendly staff. A friend recommended it so I got temporary pass and didn't want to leave after the months were up. They open early 5am which works with my busy schedule. The indoor walking track, the warm water pool and the jacuzzi are my favorite features. Locker room has built in locks and showers are stocked with shampoo, conditioner and body wash. I took my first yoga class this week. Great experience! I love that the classes are included in the monthly membership fees.

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★ 5

This place is top shelf in my opinion

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★ 5

Excellent place for workout!!! Professional stuff and clean area. My lovely gym!!!

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★ 1

stay away from katy w very rude unprofessional and should be terminated

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★ 5

The best gym in all of Ohio. Finally a steam room and maybe one of the best steam rooms to date!

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★ 5

Worth every penny

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★ 5

Love Lifeworks. I've been a member for over 15yrs. I swim laps there nearly every day. Very friendly members and staff.

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★ 5

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★ 5

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★ 5

Facility and amenities are great

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★ 5

Okay so I signed up and went to Lifeworks gym for the first time today. This is the first gym that I was able to sign up for completely online, on a Sunday, and then could immediately go to the facility 5 mins later.

It is definitely the most expensive gym that I know of in the area. I signed up for the month to month membership and I am paying just shy of $74 per month. I think the year commitment is slightly less but not enough for me to take it over being able to leave if I suddenly need to for an assignment at work.

There are 2 real reasons that people hate going to gyms.

1. There are personal trainers who walk around with groups of people and take up all the equipment at once, get in everyone's way, and act like the most important people in there because they pay $200 a month for rep counters.

2. 135 pound high school / college aged males who stand in front of the mirror with their shirts off recording themselves flexing their malnourished abdominals for 45 mins on tinder / snapchat.

This gym didn't seem to have either of those 2 types of people. However, it was a Sunday evening and not very busy.

This gym has all 3 things I like. They have Rogue squat racks, an astro turf complete with prowler sleds, and a pool. They are the only place that I know of that has all 3 of these.

The locker rooms have a swimsuit drying machine that can dry your trunks in like 30 seconds or something.

They are also part of the hospital so if you crash a barbell on your chest they can wheel you over to the ER.

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★ 5

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★ 3

Just average equipment and personnel, nothing outstanding. It used to be MUCH better. It also used to have much longer hours. Closes at 9 during the week and 5 on weekends. Not much good for shift or public service workers…

Your response proves my point. Not "Sorry you feel that way" not "What can we do to improve" not anything at all helpful. Just a snarky response to honest criticism. You need to work on customer relations...

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★ 5

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★ 5

Just recently joined in the last few weeks, I will say for the price, you do get a lot of different amenities. Comes with built in electronic locks in locker room, sauna, steam room, jacuzzi and a good selection of workout equipment and quite a bit more. Staff has been very friendly and helpful. My only concern I would say is the hours. For the schedule I have it would be nice if on the weekends it was open a little later, but otherwise I would definitely recommend here.

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★ 5

Took the Kick Boxing class tonight. It was great. Good for all levels of participants.

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★ 5

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★ 5

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★ 4

Staff is polite and professional, good selection of equipment.

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★ 5

I have been going to Lifeworks on and off for 23 years. I have a free membership at a recreation center through work. However, Lifeworks’ facilities and amenities blow the rec center out of the water. Times that I paused membership were when I was too busy go, or was in a lazy rut.

The facility and equipment is always clean and inviting. The atmosphere is friendly and non-judgmental. Each locker room has its own whirlpool, sauna, and steam room. The lockers have digital locking keypads (no need to bring your own lock).

I see a lot of reviews that have negative comments about the price. You get what you pay for, and I think the membership fee is reasonable for what you get from it. Sign up for a free day pass and check it out. You’ll see for yourself what a great fitness center Lifeworks is.

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★ 5

Staff is great, very clean, equipment is great too. Lots of daily classes to choose from. Lovely location.

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★ 5

Good clean place

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★ 1

Closing at 5 pm on Saturday is crazy and so inconvenient

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★ 5

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★ 1

They have not went back to normal hours yet since Covid.. what gym closes at 5 on sat and Sunday? That’s ridiculous. I’m canceling my membership

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★ 5

I love LifeWorks! Reading some of the reviews, it’s frustrating. Yes, LW isn’t an inexpensive gym, but it also provides more than the “typical” gym. Where else can you go that has a pool, hot tub, warm water pool, outdoor/indoor track, equipment, free weights and free water and land classes?? The employees are always nice, warm and welcoming. All the classes that I attended were all great, including the instructors. Management is always responsive to surveys; reviews and they generally care about our opinions. The gym is SO clean and the communication is great with their newsletters. There are always things you would want to change, but it’s just personal preferences. LW, keep up the great work and thanks for all that you do!!

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★ 5

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★ 5

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★ 4

Expensive at 70/month but very nice, clean, love the sauna, has all the equipment and weights I need. Sometimes I run into aggressive members crowding my space but if I time my visits around the popular classes and times I can usually enjoy a visit. Very nice employees

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★ 5

Great experience for this "older" female working 1:1 with a personal trainer! Learning to work with weights and the LifeWorks equipment. And enjoying it!!

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★ 1

500 dollar per physical therapy appointment!! insane!!

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★ 5

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★ 5

Lifeworks of Southwest General does an excellent job in all areas of service. They also provide an excellent variety of group classes especially water classes. The center is always clean and the prices are affordable. Thank you!

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★ 3

When joined, all was great. Slowly the pool and saunas were not always working. Hours cut and staff not very attentive.
The quality has gone down. Sad because at one time this was my go to place daily.

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★ 5

Еxellent.

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★ 5

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★ 5

Always, polite

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★ 1

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★ 1

The nicest and cleanest gym in Cleveland and the members are great. However, they have dramatically reduced their hours since Covid, so if you work till 5/6 or later good luck making it before close. O and don’t worry the locker room attendants will now open up your locker the second it hits 9 o clock and do their best to make you feel unwelcome. If you just want to use the steam room or sauna for a little bit before close good luck with that too because they shut those amenities down at 8:45 now. Very disappointing paying for a gym that you can barely have time to use.

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★ 5

Comfortable, great staff and facilities unmatched locally.
I've been a member at many gyms over the last 30+ years and Lifeworks stands alone in numerouse ways.
No matter my goals(I'm getting a bit older!) I can reach them and get help doing so here.

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★ 5

This gym is clean and the staff are friendly and helpful. I love the aquatics classes! Come to Lifeworks! You'll love it.

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★ 1

Don’t know how to maintain the warm water pool. The temperature is never consistent. The pool is always dirty and rusty. There pool is closed more often than open.
They should keep an inventory of the maintenance and have equipment in stock if something breaks down.
Presently the pool has been closed because there waiting for a gasket. That’s ridiculous. Find a maintenance person who knows how to run a pool
Recently the pool was closed again for supposedly maintenance and cleaning. When the pool opened again it was still dirty and rusty.
Wish I had a job there then I could get paid for doing nothing.
The guards are lazy and on breaks more often then guarding the pool.
Think twice before getting a membership there. Your life could be endangered.
On top of all the disappointment there over priced for what you get.
The locker rooms are filthy and cold. The woman’s hot tub was closed broken for months.
I feel the management needs new people. Nobody cares what goes on there

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★ 1

Need to be open earlier then 5
Should be 24-7

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★ 5

Excellent cardio classes and yoga classes as well!!

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★ 5

Excellent facilities for rehab and exercise.

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★ 5

Great PT staff. John and Paula were great to work with.

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★ 5

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★ 5

Great place and PT is perfect. Highly recommend

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★ 2

This place us extremely expensive, our grandson goes to therapy there,parking for therapy patients is always used by health club members, and they are very rude about it.

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★ 5

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★ 4

Great people overseeing physical therapy.

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★ 5

The speech therapist was great with my godson the 1st time, but he gave her a run for her money the 2nd visit. She still handled it in stride.

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★ 5

Great therapy people in this place. Large gym, clean facility. Nice pool. Nice staff

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★ 5

The speech therapist for my 2 year old godson was great.

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★ 5

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★ 5

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★ 5

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★ 5

Staff was very pleasant and welcoming. Staff very knowledgeable and helpful.

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★ 5

This gym is awesome! The instructors are amazing! I took an aqua class yesterday with Anna where we played games in the pool! Everyone was laughing and having a great time.....while working out! It was the BEST class I've ever been too! Great job Anna!! I hope we get to do that again!

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★ 4

Great place to work out. Clean and easy to get to.

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★ 4

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★ 5

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★ 5

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★ 5

Came here on time and instead of quoting new ac unit Rockie was able fix the problem

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★ 5

Hello. All I can say is it a beautiful calming place. Excellent receptionist with a Angel personality what humor. The therapist was excellent kind and very knowledgeable he spoke Spanish matter of fact better than me.He learned in college with friends. He took his time explained well the excerise. Thank you.

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★ 5

Excellent physical therapy

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★ 5

I am in water therapy, it is painful but the therapist is very nice , I am very grateful that my daughter has been able to be there for me for support in getting in the pool cause I am not the best with water.

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★ 5

Awesome place they help rebuild my core and shoulder. The entire staff is great and clean. The scheduling ladies are great also and the office help.

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★ 5

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★ 5

Lots of people to help training on machines pool classes for both biginners and advance lots to offer for a small price

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★ 5

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★ 5

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★ 5

Awesome Gym and Staff!

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★ 5

Awesome staff. Great environment.

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★ 5

Best gym. Clean. Lots of classes. Up to date equipment and great pool area

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★ 5

Great workout and great people.

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★ 5

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★ 5

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★ 2

My physical therapist here discharged me from Aquatic Therapy before I could reach the goals she'd set. Her reasoning was because I'd worked up to 30 reps of each pool exercise, I'd therefore "mastered the pool program."

Never mind that I can't stand long enough to do dishes at home, or that I can't walk for more than a few hundred feet, more than nine months after spine surgery. But, hey, I am welcome to join the gym for $800/year if I want continued access to the warm water therapy pool. 🙄

I've had hundreds of hours of PT in my life, and I've never been discharged prior to reaching therapy goals. But then, I've never before had PT at a private gym. It seems the main focus at Lifeworks is on selling gym memberships, which strikes me as short-sighted. Lifeworks received much more than $65/month from my insurance company, yet they rushed to discharge me in favor of my buying a membership.

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★ 5

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★ 5

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★ 5

Lifeworks makes my life work! The warm water pool makes my twisting muscles relax. I work out in it like others do on land. I highly recommend it!

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★ 5

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★ 5

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★ 5

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★ 5

go there for physical therapy, very good!

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★ 5

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★ 5

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★ 5

Great gym and staff.

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★ 5

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★ 5

Love the 1 on 1 trainers! Olivia is Great!! Great variety of equipment!! Very clean, well maintained!

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★ 5

I was here for physical therapy. It is very clean and is in accordance with COVID -19 guidelines. The people are friendly and Thr therapists very professional. Felt very safe even with the COVID.

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★ 4

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★ 5

)ifeworks is very helpful

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★ 5

Life Works is a wonderful place to work out. Incredibly clean and safe.
The staff is incredible and they take all precautions in this time of covid.

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★ 5

Physical Therapy facilities are available and are outstanding.

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★ 5

Warm water pool is the best

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★ 5

Maintaining a safe facility and providing the means to stay healthy

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★ 5

Great facility. I love not dragging wet towels around. Worth the 22 minute drive.

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★ 5

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★ 5

Awesome people

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★ 5

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★ 5

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★ 5

Life works as a very clean facility. The staff is always pleasant and helpful. The equipment is up-to-date and in great working condition. Their classes are amazing.

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★ 5

I love the people

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean and careful during Covid crisis.

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★ 5

Great facility. Very well run. Doing a great job with Covid-19 precautions.

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★ 5

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★ 5

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★ 1

Staff is slow and the membership team dosen't get back to I've called many times trying to see when my membership expires was thinking of adding a person now after all this I just want out they have no problem taking my money but cant get back to me for questions

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★ 5

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★ 4

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★ 5

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★ 5

Awesome gym!

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★ 5

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★ 5

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★ 5

Awesomeness place

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★ 5

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★ 5

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★ 5

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★ 5

Friendly atmosphere very friendly

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★ 5

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★ 5

The staff members at lifeworks are all very courteous and helpful! The facility is well kept and maintained. There are a good variety of weight & cardio machines, along with a good selection of group classes!

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★ 5

Clean, friendly, well equipped. Variety of services, and real people, not just gym rats, so very comfortable and welcoming to people of every shape and condition.

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★ 4

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★ 5

Caring people

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★ 5

Fitness assessment to begin your plan & learn how to set up the right equipment/machines (all settings stored on a card for you), multiple pools with water therapy. Great, friendly atmosphere!

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★ 5

Great place to work out for all ages!

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★ 1

Haven't been there. I'm rating their website with one star because it wouldn't let go beyond the first page to just see what they offer without giving them a lot of my personal information.

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★ 4

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★ 5

Fantastic place to work out! Clean and many amenities!

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★ 4

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★ 5

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★ 5

Went for out patient physical therapy. Received great service. Beautiful facility. May join the health club. Great place.

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★ 5

I have been a member for a few years and wouldn’t go anywhere else.

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★ 5

The people here are incredibly helpful, place is well maintained, I can't praise it enough. Been coming here for four years.

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★ 5

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★ 3

Expensive facility

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★ 5

I've been going to physical therapy here many times. The staff is great!

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★ 5

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★ 5

Love it, go 4 to 5 times a week

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★ 5

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★ 5

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★ 5

Very clean!

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★ 5

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★ 1

The workers are rasict. I cant even were my bonet there the manager had a problem with it. For a gym theu have a lot of opinions on people.

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★ 5

Excellent fitness facility which also houses one if the best Physical Therapy Dept in greater Cleveland

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Excellent therapy staff are very knowledgeable, caring and personable!

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★ 4

Nice place even if I underused my membership.

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★ 5

Excellent selection of exercise equipment, classes and trainers. All the staff are very friendly and helpful.

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★ 5

Top of the line exercise equipment, well maintained,clean atmosphere and friendly staff that wants to help you reach your goals!

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★ 5

Went here for aqua therapy before back surgery. Clean and knowledge staff.

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★ 5

Excellent facility.

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

Best gym in Cuyahoga county

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★ 5

We love life works clean friendly I would highly recommend it to everyone
Thank you for changing our lives

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★ 4

Well organized, the trainers are good.

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★ 5

Love love love. Great faculty and amazing staff. The staff makes this gym what it is. Shout out to alyshia, Savannah, and claire

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★ 5

Very professional physical therapist

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★ 5

This place has been a life changer for me. This is for physical therapy and I definitely would recommend this facility. The staff here goes way beyond and more to help and they listen and are so friendly that they really get to know you not just as a patient but as a person. I have been going here now for over 2 years and will continue to go there when I need to. If you're looking for therapy this is the place to go and looking for a smile to make your day you found the place.

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★ 5

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★ 4

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★ 5

Well equipped, clean and good locker rooms. Staff very helpful.

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★ 5

Took exceptional care of my mother during physical therapy after her amputation!

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★ 5

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★ 5

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★ 5

This place is WONDERFUL!!!
If something ISN'T clean, just ask/let staff know! They are more than accommodating!

Have one of VERY FEW Warm Water Therapy Pools in this area!!! 😄YEA!!!
Have regular pool, excellent locker rooms; Lockers nice & big, very clean showers (depending on daily guests, ofcourse. Not cleaned thoroughly til 10pm.)!!! Lockers have locks, towels r provided!
Plastic bags for wet bathing suits. (Water shoes recommended! Tiled floors VERY slippery) MUST wear bathing suit. No cut offs allowed!
Excellent Hot Tub w/Jets, steam room, sauna, plenty of showers, usually. 😁

Have walking/running track...

Great Classes in pools, on land, spin classes, yoga, pilates, the list goes on & on,... All sorts of machines, free weights, trainers & personal trainers...
(Oh, must have work out shoes! Not street shoes. Something other than street.)

Just call and ask what's available! (Tons)😁

Also have whole PHYSICAL THERAPY Department!!! Very well staffed w/extremely knowledgeable ppl!!! 😁(If you have to start there, may still, not sure, but may, receive discount on membership. I did waaaay back in 2009!)
They are EXCELLENT, as well!!! They accept scripts from outside physicians, & several insurance companies. ( Outside of UH, that is. This facility is affiliated w/South West General, wh/in turn is affiliated w/UH.)

HIGHLY recommend the Physical Therapy Dept. bcz also do rehab in pool!!! 😄

Overall, i give this facility a 5/5 for cleanliness, friendliness & helpfulness of ALL staff!!! 😄😄😄 They are here to help!

Refreshing place to be in an often not so nice world!

Restore yourself here!

Forgot! Even have masseuses!!! 😁

Just can't say enough good things about this place!

Off Bagley, on Old Oak Blvd. Next to Cuyahoga County Fair Grounds!!! 😄
Near SouthWest General! Turn Left at Light just Past hospital!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great staff just a wonderful place

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★ 5

I go here for physical therapy . It's associated with Southwest General Hospital.

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