★ 5

Source: Google

★ 5

Had an issue with an ex-employee at a different location and was sent to talk Robyn and she was absolutely amazing! She fixed everything in less than 1 day! The staff here is amazing and would highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I was really nervous about starting at a gym, as I'd heard horrible things about "gym culture" being unwelcoming. Everyone at Onyx has been so nice! I'm only about 6 months in, but I've seen great results. The gym is clean and spacious, the machines are impressive and my personal trainer has been fantastic. Nothing but good things to say about this gym!

Source: Google

★ 5

Source: Google

★ 5

Great Gym! Always here whenever I’m in town. Huge 27K square feet. Good clean equipment. Good Vibe!

Source: Google

★ 1

The staff deserves a better owner but i love so much Robin and Ryan.

Source: Google

★ 2

They are sharks! Ive been gone for a year and they are still taking money! Come on do better smh leave me alone !

Source: Google

★ 5

My mom Tina has a membership here. I met the manager today and she is so sweet and understanding ❤️ I love how the gym is not too crowded and everyone does their own thing. Will definitely recommend my friends to make this their home gym!!

Source: Google

★ 2

Source: Google

★ 2

I came here with my little cousin as a guest. I enjoyed the gym and it had nice amenities. I returned again with my son. We both planned to get a membership. However the lady in the gym decided the be very nasty to my cousin and continue to embarrass her in front of the entire gym about bringing us. Not knowing we where there to actually get a membership. That put a very bad taste in my mouth. Very poor customer service. We stayed about an hour. I guess staff leaves in the evening. The staff was laying on the chairs very sloppy. It gave trap house vibe. My son decided not to move forward with a membership. I thought long and hard. I enjoyed the gym with my cousin and it seemed like any other gym honestly nothing special. So I decided to get a membership. The same one as my cousin had. She pays $60 for hers. I was like pricey but whatever. When signing up that $60 she had jumped to 70$+ still whatever. I moved forward. After reading reviews the following day. And actually logging in and looking at my account that $70+ turning into $80+. When signing it was explained to me what I was signing was for " if I wanted to use a trainer" So I read the contract. It has a clause if I cancel in writing with in 3-days. I can cancel. So the very next day I came to cancel. I writing. 2 copies one for me one for them. I signed I asked for an acknowledgement sign of receive. They bald guy threw his hands up saying I am not singing anything. ????? You can't acknowledge my letter to cancel???? He said Robin will be in on Monday. Which is outside of my 3 days??? To my surprise she did call she said it was canceled and I will be refunded. Which I was refunded. Just as a precaution from reviews I put in a block for any charges moving forward. I do not give access to withdrawal money from my account since my cancellation. I also sent a message same day I cancelled to corp. They have yet to respond.

Bottom line the gym is like every other gym. The people who go there seem nice and none judgmental. Plenty of equipment and rooms to do all types of exercises. It's is fairly clean in there. Spray cleaner bottles are somewhat easy to find. Staff is lacking, ownership and corp are lacking, over priced for what it is. Does have several payments plans, membership plans to tailor for your needs even day passes. Water stations and nice locker rooms. Plenty of parking also close to other businesses. A lot of equipment and did not seem to get over crowded. It's a hit or miss gym few tweaks could be a really great place. It just lacked professionalism, and quality standards for the pricing.

Source: Google

★ 3

love that if you go at the right time there is nobody there and you don’t have to wait for a machine and you can take your time. but if i’m spending $50 a month, they can at least do some maintenance on the machines that are sticky and rusty and CLEAN!! the locker rooms have had the same pile of dirt in them for a month and the trash cans are always overflowing

Source: Google

★ 5

I've been going to Onxy for close to year and a half now and really think of it as a second home. Everyone keeps to themselves and respects personal boundaries especially the staff. Went for about 5 months before picking up personal training with Josh. I very quickly got to know and befriend the staff and management and im glad that I did. They are extremely approachable, sincere, and thoughtful when it comes to our interactions and genuinely look forward to seeing them daily. They've got a ton of classes and trainers that cater to a variety of styles and everyone I've talked to has had an enjoyable experience.

Jakob and Josh are some of the most approachable trainers they have, especially Josh who has helped me drastically improve my physique these past 6 months. Every gym is different and this one might not fit everyone, but its one of my favorite places, especially so because of the staff & management.

Source: Google

★ 5

I’ve been going to Onyx for several years now and while the facilities are nice and the equipment effective, the best assets are the personal trainers and friendly staff. I’ve had the great fortune to be trained by Josh for about 2 years. I’ve seen a lot of progress in both weight loss and building muscle. He listens to understand what you are trying to achieve and builds a program to suit your goals. While the physical fitness I’ve been able to achieve is great, the sessions with Josh can be a much needed mental break and downright therapeutic. If you haven’t tried personal training, I highly recommend it. Josh tends to keep a full schedule of clients but I’ve been lucky enough to work with Jakob and Ryan too, and I know you can’t go wrong with any of them. If you have trouble sticking to a routine, engage with the people at the gym. Talk to the Manager Robyn at the front desk. She is always helpful and cares about her clients and staff.

Source: Google

★ 5

I can’t recommend Josh enough as a personal trainer. When I first started, I had a lot of hesitation—not just about the gym, but about whether I could stay consistent. Josh completely changed that.

From day one, he made the environment feel welcoming, not intimidating. He’s insanely knowledgeable, but never talks down to you. Every workout is well thought out and tailored to your goals, and he explains the “why” behind what you’re doing, which helped me stay motivated and actually look forward to going.

He pushes you in the best way—no yelling, no pressure, just real encouragement and accountability. What stood out most is how much he pays attention to detail. If my form was off even slightly, he’d catch it. If I had an off day mentally, he adjusted the session without making me feel like I was falling behind.

Josh genuinely cares. He checks in, celebrates progress, and gives advice that goes beyond just lifting weights—it’s about long-term health, not quick fixes.

It’s rare to find someone who’s not only great at what they do but also makes you feel like you’re not alone in your fitness journey. If you’re looking for someone who’s the real deal—professional, motivating, and genuinely good-hearted—Josh is your guy.

Source: Google

★ 5

Great gym and good trainers, Josh is knowledgeable and a blast to trainer under. Hes help me keep up working out consistencely and make a lot of progress

Source: Google

★ 5

Great gym. Staff was very accommodating and plenty of equipment options.

Source: Google

★ 5

My experience was great! Plenty of equipment and weights to use.

Source: Google

★ 5

Great gym. Fantastic variety of equipment and great service.

Source: Google

★ 5

Best gym in the whole wide world. Three levels!! Great people in there!

Came here a year later and still the same great place as before. Couldn’t ask for a better gym!

Source: Google

★ 5

I fricken loved this gym, great equipment with an even better environment!!

Source: Google

★ 5

Shoutout onyx! Helped us out a lot!

Source: Google

★ 5

Great gym, great people, and great service.

Source: Google

★ 5

Source: Google

★ 5

I’ve really been enjoying my time at Niles Onyx Gym. The atmosphere is welcoming, and I love that there are multiple spaces for working out. The new cardio equipment is a welcome addition. I also appreciate that classes are included with the membership.

Source: Google

★ 5

Source: Google

★ 1

There’s nothing like going to the sauna in the evenings to relax and having weights dropped on your head on the ceiling above you repeatedly. (Female locker room)

Been occurring for weeks I never know who to reach out to as there are no staff early morning or evenings.

Someone deal with this promptly or I’m pulling my membership.

Source: Google

★ 1

DONT DO IT! The facility is poorly maintained, over crowded, understaffed, and SHADY AS HELL!! They will put you out to collections and mess up your credit if you break your autopayment cycle by mistake! There are better gyms out there that need you business more than these crooks!

Source: Google

★ 4

Source: Google

★ 3

Great gym, lots of equipment. Could do a better job of having workers present so that lifters can find dumbells and plates. Need a better music selection. I am adding to this review. I do like the gym, but they need to fix the roof. I go early mornings usually, but when I do go at regular hours, workers are just at the desk doing nothing. For almost 40 bucks a month, all the dumbells should be racked and in good condition.

Source: Google

★ 1

Never any soap in the restrooms no matter how many times you inform the front desk staff. It also says a lot when you first have to check for toilet paper before using the restrooms. Absolutely unbelievable that this happens on a regular basis. I refuse to use most of the equipment here since it’s a safe assumption everyone is walking around with poopy hands. Some of equipment is in laughable condition. My favorite is the 25 lb ball that’s resembled a pancake for 3+ years without being replaced. A lot of the free weights are in terrible condition as well. There is a consistent theme with many of the reviews on this gym but it’s obviously falling on deaf ears.
If it weren’t for a couple of the instructors, I’d have looked for other options.

Source: Google

★ 2

An okay gym at best. I can get a decent workout in, weightlifting wise. Definitely not a great operation. Been going here for around 13 years. Ownership is extremely slow to fix long term problems, if ever at all. Roof still leaks in the middle of the weightroom and upstairs on the turf, which is insane. Treadmills didn't work for a decade. Now the new ones electrically trip out every single day when I'm there. The water fountain didn't work for months. Dumbbells and benches are old and falling apart and are the original items since before I started going there from Gold's/Fizek. Doubtful if they'll ever be fixed but I'll be at a nicer gym in town before the issues ever get resolved. Wish ownership had more pride in their gyms vs just buying more locations. Quantity over quality I guess. I'd love to be able to write a better review for my long term gym but I can't.

Source: Google

★ 2

Pros:

-Huge facility with a lot of equipment
-Friendly staff
-Looks to be in the process of being updated

Cons:

-The free weight area is a mess. Everything is unorganized and constantly out of place.
-Very dirty gym with no disposable towels to wipe equipment off. Currently, there are dirty rags on a few bottles scattered around and that's it.
-A member currently sings out loud and is very distracting.

Source: Google

★ 1

This gym is shady and overpriced and then they don’t tell you about the hidden fees they go in and randomly charge your card and the owner says it’s maintenance fees to maintain the gym. But I was not able to make an informed decision on if I wanted to pay to maintain the gym. You are better off going to Planet Fitness they are less expensive and they still at least inform you about the fees.Specifically the Niles location.

Source: Google

★ 1

Canceled my membership well in advance was told I'll have one more payment pulled. They pulled the payment and then another $29 payment for whatever reason and I can't get answers. If you have to cancel for any reason this place continues to rob you. The gym is over priced to begin with.

Source: Google

★ 1

Customer service is non existent, 0/100.

Source: Google

★ 5

I’m so glad I joined this gym, they are all so nice here and I’ve had a great experience getting started!!

Source: Google

★ 5

Robin the Mgr at the Niles facility is awesome...so caring and knowledgeable and attentive to our needs...since she's been here this place has prospered by leaps and bounds...if there's a problem she addresses it immediately without hesitation...this place has never looked and functioned better...if she leaves I leave....PERIOD!!!

Source: Google

★ 1

Everything is dirty and broken- have had bolts fall off machines while working out. AC does not work.

Source: Google

★ 5

Robyn is phenomenal! I came into the club and it felt like home! Robyn has a way of making everyone feel like family. Immaculately clean facility. Trainers, Staff and equipment all get an A+ from me. I am coming from Equinox Fitness and this is EXACTLY what I am used to and enjoy

Source: Google

★ 5

Robin was wonderful, everything from beginning to end was handled professionally and efficiently. Happy to sign up at this gym and looking forward to coming here all the time.

Source: Google

★ 1

This is really hard to write, but a necessity. $50 to use this facility for two days. While the price doesn’t bother me, the state of it after I signed up is why I’m posting.

All three TVs in the cardio area do not work. No attempt to turn them on. Just left with an error on the screen while employees were sitting at the desk having a good time. A sink in the Men’s bathroom didn’t work, but what was worse is the color of the water that was left dormant. Assuming there isn’t a plumber available to come fix it?

You have to bring headphones at night otherwise it’s completely silent. Music is only playing when classes are in session.

And the kicker is the AC Unit is non existent in the Ohio summer. When asked to purchase a water I was told we have the filtered water fountain. Which doesn’t have an active light, so I’m assuming the filter hasn’t been changed.

I’ll be looking for a new gym while I’m in the area for the holidays.

Source: Google

★ 3

Just joined a few days ago, I might be regretting it. Just stopped in on a Thursday evening around 8pm. It's 79 degrees in there. I got on the treadmill and was sweating 4 minutes into my warm up. No way I can push myself with heavy weights. I just left after 20 minutes.

Source: Google

★ 1

This gym is so bad. It is constantly 90° in there even when the AC seems to be on. If it’s higher than 80° outside, expect to feel like you’re in the desert when you walk into the gym. There is always something not working (like half of the treadmills) of something missing (weights, other workout equipment). Also, it’s not clean at all. There’s been sweat on the mirrors for months, dust everywhere, and the bathrooms are just grimey. The staff is super chill, It’s just everything else. It’s too expensive to go here with the absolute state of this place. Not even counting the random fees you get charged. Go somewhere else.

Source: Google

★ 1

Do NOT sign up with Onyx. I missed my $25 payment, and now their trying to make me pay them $780.96. I do NOT recommend them at all! They claim it's only $85 at sign up! THEY LIED!

Source: Google

★ 1

When first signing up for a membership, it asks you to come in during staff hours but there are no hours listed anywhere and multiple times I have come in and staff had left early. I had to email twice just to get a response because apparently the messages left to the general manager don’t reach her sometimes? Months later, I am trying to cancel my membership. I called multiple times, left a voice message and was only able to reach her by coincidence when she was at the front desk. Bathrooms are dirty/constantly missing something or smells awful (men’s side). Gym equipment is old but gets the job done. People and personal trainers were nice but this place is awfully run. Good luck reaching any customer support if you have any issues or got charged when you weren’t supposed to.

Source: Google

★ 2

It's a nice gym. Needs different kinds of equipment. But they liy about the membership cancelation fee there is one but they till you that there isn't a fee to cancel.

Source: Google

★ 1

Source: Google

★ 1

The Niles gym is dirty and no one is on duty on the weekends. I have been going for the last 2 weeks and the air isn't working, it been 80+ in there. Sunday there was no cleaning solution anywhere; all the bottles were empty. When it's 80+ and your sweating but there not cleaner to even clean the machines it unsanitary. Toilets don't flush half the time or they are out of toilet paper. This gym is going down hill fast!

Source: Google

★ 3

It's a nice gym except the fees they add twice a year. And youre lucky if the women's bathroom never has toilet paper or handsoap They almost never have tp in more than one stall.
The 2/4 toilets are broken/leaking constantly. Really makes you question if 40 a month is worth it for a gym that can't keep up with maintenance but will charge you extra for it

Source: Google

★ 3

The place itself is decent , plenty of room and equipment. Doesn’t seem to have climate control , 78-80 degrees is ok if you’re at the beach, not for trying to train (my opinion). You can just hang out here and sweat is rolling off . The cleaning rags for equipment don’t seem to be laundered regularly, if at all , judging from the amount of dirt on them and the rancid smell. The bathroom needs better maintenance. The toilets always have some remnants - gross!! Need better functioning soap dispensers . Need air purifiers for all of the vaping that goes on in the locker room. Other gyms have staff that are scrubbing, vacuuming , and stocking. Don’t see that happening here ….

Source: Google

★ 5

Great gym with lots of nice equipment!

Source: Google

★ 5

One of the best gyms I’ve been too in a while. Plenty of machines and free weights. Workers are great people.

Source: Google

★ 5

Good gym, good vibes, and good equipment!!!

Source: Google

★ 5

Great gym

Source: Google

★ 5

Robin was great! Nice facility with tons of machines and equipment!

Source: Google

★ 5

Great gym. Very clean and great atmosphere. Shoutout Robbin for the hospitality!

Source: Google

★ 5

Awesome gym with everything you will ever need

Source: Google

★ 5

Nice Gym, good people!

Source: Google

★ 5

Overall really nice gym. Well maintained and taken care of.

Source: Google

★ 5

Best gym I’ve ever been too!

Source: Google

★ 5

Great gym, great equipment

Source: Google

★ 5

Great place with plenty of space and clean equipment! My favorite part was the upstairs to the upstairs!

Source: Google

★ 5

Lots of machines and free weights. Very cool and unique.

Source: Google

★ 5

Very accommodating and plenty of space to work out. Great equipment and environment.

Source: Google

★ 5

One of the best gyms I’ve been too in awhile. Had a great lift. Plenty of machines and free weights. Plenty of space

Source: Google

★ 1

Don’t know what happen to the male cleaner he kept the men’s locker spotless & easy to get a hold of . Now it’s horrible, sticky floors , sauna DISGUSTING, Shower’s are Horrible. Tanning sucks !! They seem not to keep staff or cleanliness I recommend PLANET FITNESS

Source: Google

★ 4

Very nice staff... great staff. They are very knowledgeable and helpful. Sal is a personal trainer. He is my trainer and has helped me to reach my health goals. I highly recommend Onyx and Sal.

Richard E. Williamson

Source: Google

★ 5

Great gym best for the eara only hear good things from my brother!!!

Source: Google

★ 5

We love the gym I’ve been coming for the last 6 months and love the staff and crew always willing to help me!!!

Source: Google

★ 5

Wonderful equipment and atmosphere, only complaint and its not even the facility is people dont re rack dumbbells or weights. They just leave them. So youre searching for what you need

Source: Google

★ 1

I just joined and I wish I read the reviews..it's very nasty..same trash from Friday is still there..plus, carpet which can hold bugs..the same cleaning rag to clean equipment is very nasty..was told will have cleaning paper towels or each machine will have separate cleaning section..nothing change..I may need to leave ..I don't want to catch a germ or MRSA..bathroom has the same dirt on bench and lockers are nasty.

Source: Google

★ 2

Filthy gym from what I’ve seen so far was a member years ago when it was fizek now it’s disgusting the lockerooms held the same mess same wrappers and tp on the floor from Friday night all the way til Sunday night which means if paper is still there then you can be sure NOTHING has been disinfected. Equipment is still decent and still Carrys the same feel as the old gym but I felt dirty leaving and had zero confidence in the cleanliness of the showers. No Excuse BE BETTER

Source: Google

★ 2

I’ve only been a member less than a month and other than the 24/7 access I’m not real impressed. Cardio machines are sad, many of them don’t work, need cleaned, and all around they must never clean them. They keep that first floor cardio room so hot it actually makes me nauseous. I heard a worker telling an instructor someone complained about it and they laughed and told them to wear shorts. So they are aware, just jerks about it. Womens locker room is in need of desperate attention. Bathrooms are disgusting, no toilet paper, and one of the two changing rooms is always closed. Not exactly what I was expecting.

Source: Google

★ 3

This gym is really going down hill. Had my bag stolen with no follow up from manager months ago after being told they would "look at the tape". Simple maintence tasks take weeks if not months. "New equipment" is hand me downs with workers not even capable of elaborating purpose of some equipment. Cleanliness is sub par. How they organized the upstairs rooms is not logistical. Cant utilize pull up and dip bars properly from them positioning them under the low ceiling and positioned the squat rack near the edge of a leg press posing a serious safety hazard.

Source: Google

★ 5

Source: Google

★ 5

•As of 1/1/24 childcare is no longer offered

•3 floors of fitness. Large free weight area, many weight and cardio machines. Cycling room, yoga classroom, turfed 2nd floor
•very friendly staff: Prin, Robyn, Sal, are A++!!!!
•well lit

Source: Google

★ 5

Great staff and environment! They welcome all fitness levels too, best gym around!

Source: Google

★ 5

Robin is the best here she does so much and goes out her way to help you out

Source: Google

★ 5

Robin is the best!! She’s so helpful and kind!!!

Source: Google

★ 4

Reasonable rates. Nice gym overall. Most classes are offered during the work week daytime. Never got a tour of the gym explaining where all the equipment is or how the gym is set up.

Source: Google

★ 5

Awesome gym with awesome staff. I love working out at onyx!

Source: Google

★ 5

nice staff, clean, and good equipment

Source: Google

★ 5

Source: Google

★ 5

Great gym, great staff. Robin (at front) is always friendly and eager to help!

Source: Google

★ 1

Signed up for the 3 day guest pass and nobody was there to answer the door or phone…

Source: Google

★ 2

Awesome staff, however, they have the oldest cardio equipment. Most of the treadmills don’t work and rest of the cardio equipment hasn’t been upgraded in years or is falling apart. How do you increase prices and have equipment that isn’t even usable?

Source: Google

★ 5

Great staff and beautiful gym. The three floors gives plenty of space no matter what workout you plan to do!

Source: Google

★ 5

Good personal trainers, have lots of equipment to use for everyone’s need. They keep a clean gym.

Source: Google

★ 5

Robin at the front desk is awesome and helps you understand everything they have to offer! Equipment is easy to use and everyone always cleans them accordingly! The atmosphere is great also because no one judges yoy without the need of a damn LUNK ALARM 😂 Great place to workout!

Source: Google

★ 5

great renovated gym!

Source: Google

★ 5

best gym in the area always renovating and upgrading and a lot of promotions and good workers

Source: Google

★ 4

Way too expensive but the gym is really nice, $20 late fee on top of $60 a month if you miss a week off payment. Definitely go somewhere else if you have a budget. Otherwise I recommend it if you need to practice for a sport very frequently after hours.

Source: Google

★ 5

I love this gym so much ive been a member for going on 2 years and the atmosphere is so friendly and helpful, also special shout out to robyn the manager she is so helpful and kind

Source: Google

★ 5

Source: Google

★ 4

They are updating the gym and it looks nice. Sal is the best trainer and I love his classes.

Source: Google

★ 5

Source: Google

★ 5

Tony was great. Loved the training session he gave us today. Love working out here and will recommend to everyone

Source: Google

★ 5

I have been a member her for over 5 months now. I have seen this place grow in size and clientele. New machines. Great classes and wonderful staff. Robin in particular has always been so helpful and friendly. I highly recommend this gym.

Source: Google

★ 3

I love the classes and how spacious it is. But the stalls in the bathrooms don’t have toilet paper and they’re out of soap. Also the bathrooms needs clean and I feel like the equipment does too.

Source: Google

★ 3

Source: Google

★ 5

Best gym around best worker is definitely robin most helpful person ever ask for her!!!!!!!

Source: Google

★ 5

Best gym I’ve been to in a very long time the manager robin is very helpful and pushes me to the limit to make me my best self highly recommended to join and this gym open 24/7 7 days a week

Source: Google

★ 1

!!!!PLEASE WHEN YOU SIGN UP HAVE THEM SHOW YOU ALL THE CONTRACT AND DONT SIGN ON THE ELECTRONIC BOX WITH OUT FULLY READING!! WHEN I SIGNED UP WITH THEM THEY TOLD ME THAT I COULD CANCEL AT ANY TIME AND THAT IT WOULD NOT BE A PROBLEM, NOT KNOWING THAT THEY PUT ME ON A YEAR CONTRACT AND THAT IF I CANCELED I WOULD HAVE TO PAY THE REMAINING BALANCE OF THE FULL 12 MONTHS EVEN IF I CANCELED. I TOLD THEM THAT WAS NOT WHAT THE EMPLOYEE TOLD ME ON SIGN UP AND THEY STATED THAT IT WAS ON THE CONTRACT THAT I SIGNED AND THAT I SHOULD OF REALIZED IT WHEN I SIGNED UP ON THEIR LITTLE SIGNING PAD . I EXPLAINED MY SITUATION WITH THEM AND THEY TOLD ME TO CANCELE AND THAT AS LONG AS I PUT IT IN MY NOTES I WOULD NOT GET CHAREGED FOR THE REMAINING MONTH'S, BUT TODAY I GET CALLED BY RICHARD CALERO / REGIONAL MANAGER AND HE TOLD ME THAT I STILL HAD TO PAY BUT ONLY HAD TO PAY 50% OF THE REMAINING MONTH'S AND THATS NOT WHAT THE MANAGER FROM NILES TOLD ME. SO IM LEAVING THIS HERE IN HOPES THAT IN THE FUTURE NO ONE GETS HOOKED ON THIS CONTRACT WITH OUT KNOWING THE FULL EXTENT OF WHAT THEY ARE GETTING INTO!

Source: Google

★ 5

Great Gym!! Great classes with Awesome Instructors!!!

Source: Google

★ 5

It’s such a welcoming gym! I take private class with Sal and he is very professional and makes everyone in the class feel comfortable with what we are doing and with the atmosphere!

Source: Google

★ 5

The gym could use work but the classes are great and the personal training is awesome! Sal is very knowledgeable and is always encouraging he does both depending on your budget and goals.

Source: Google

★ 5

I have been coming to Onyx for a few months now. I was super anxious when I first started this journey but i have grown to love this place! Sal has been my trainer and I have seen huge results!! If you are nervous about starting out and beginning the journey, check out Onxy & ask for Sal!! He’s always encouraging me to keep pushing & the results are all the proof I need!

Source: Google

★ 5

the best trainers in the area & staff! robyn is amazing and solves any issue that comes up! all of the trainers are amazing, especially sal! he trains my friends and i, even my sister! i reccomend highly !

Source: Google

★ 1

Went to sign up and stood outside for 15 minutes before a member let us in. Stood at the desk for 20 min before filling out paperwork ourselves. After becoming members my gf was going up the steps with a hoodie around her waist when the ginger, trainer sal was at the bottom leaning forward so he could look up her hoodie. Extremely disrespectful and unprofessional. He didn’t know I was standing right there. Once he saw me he immediately switched his attention back to the client he was training to act like he wasn’t doing anything wrong. I said nice view up there huh? He was embarrassed as he should be. I told the manager Robyn. She immediately came to his defense telling me how great he is and that he’s getting married next month..which would make it worse in my opinion. Then Robyn continued to tell me what to say on my cancellation form in hopes to protect her unprofessional, employee Sal. My gf also received daily, non stop calls and voicemails from the same guy at this location after already being a member but received no calls prior to going to this location. The Brad and chad’s that work at this location are extremely desperate, and unprofessional. Makes for a bad atmosphere. Especially when they’re looking up people’s clothing like Sal.

Source: Google

★ 5

The staff is everything!

Source: Google

★ 4

Source: Google

★ 5

Nice clean facility with great staff and good selection of equipment!!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

For around here they have all the heavy equipment you need to do your work. I'm not sure if they rotate staff members or what but the cleaning there could most definitely be improved. It's disgusting when you grab a rag to wipe down your area and it's soaking wet. That tells me it's been used a lot which means more bacteria from people I don't even know. Other than that good environment and smiles all around.

Source: Google

★ 5

let me tell ya something about this place it’s wonderful. workers are great. They support me me and my body fully, Will be here forever and ever baby

Source: Google

★ 5

Place has amazing workers and good equipment. 24 hours as well. Definitely worth working out here!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Is a well rounded gym. Has 3 floors of free weights and machines. Welcoming to beginners and experienced athletes.

Source: Google

★ 5

Great gym that has all the necessities for a powerful workout. Staffing is kind and pleasant. Robyn is the best.

Source: Google

★ 5

Been a member here for about one year, best results I’ve seen. Staff is stellar! (Shout out Mike!) They have sauna/tanning included as well! Great place!

Source: Google

★ 5

Place is Already a Top notch gym! And it’s getting renovated summer 2023 I can’t wait!!

Source: Google

★ 5

I love the environment here, great equipment, and great staff. Highly recommend signing up if you are looking for a gym.

Source: Google

★ 5

The best gym in the area! Great staff & environment!

Source: Google

★ 5

Best gym in the area and GREAT STAFF. If you have any problems Robyn will be right on it shes THE BEST .. I recommend this gym to everyone

Source: Google

★ 2

Their is always something wrong with the place. As of right now, the lights don't even work in a section of the gym. Water leaks from the ceiling on too the machines. cable machines seem to always break or not Properly work. It's pretty pricey for a membership, and we pay maintenance fees, and it's hard to what they even go towards.

Source: Google

★ 5

Have been using this gym for almost 18 years and it has definitely stayed updated as it has changed and evolved into a top notch training facility for athletes of all types

Source: Google

★ 5

I've been a part of Onyx for 2 years. Love the childcare option!!

Source: Google

★ 5

Source: Google

★ 5

Best gym in the area by far. So much space and equipment to get done whatever you want. I LOVE the staff, so friendly to my daughter and I and Sal is the best trainer.

Source: Google

★ 5

Great gym with awesome health shake bar!

Source: Google

★ 5

Absolutely amazing gym with the kindest staff

Source: Google

★ 5

Great facility and absolutely love the classes!

Source: Google

★ 4

Some growing pains but new managment has come a long way to turning an aging facility around with new turf and recently new machines and free weights. Staff is always helpful and friendly and the classes especially Kevin’s Bells and Burpees is a real challenge and value add.

Source: Google

★ 5

Great staff and has a good gym atmosphere. Improvements and upgrades are coming soon which is also nice.

Source: Google

★ 5

Super friendly staff! Great atmosphere. Personal experience and great equipment. Not your typical commercial gym. Highly recommend and excellent price for three floors to exercise.

Source: Google

★ 5

Source: Google

★ 5

Great place to work out with also an encouraging environment

Source: Google

★ 5

Great place to work out, the nicest staff who are always helpful. Tons of room and equipment!

Source: Google

★ 3

Equipment is old and reused from previous gym owners. This place could be really nice, but it doesn't get cleaned as often as it should. They aren't paying attention to the small details that would make this gym amazing. Overall, I would get a membership here, but it's not one of the best gyms I've ever been to.

Source: Google

★ 5

Source: Google

★ 5

This place has EVERYTHING!!!!!! People are cool in here!! And Robin is so helpful. She’s nice to see when you walk in! So glad I switched gyms 😃

Source: Google

★ 1

I can honestly say that this gym is not being managed or maintained. The first thing you see as you walk in is a roped off area of a torn-up floor, apparently some sort of water damage. Then you see an out of order water fountain dripping water into buckets that are overflowing and not one staff member seems to care.
There is nothing state of the art here. Just 20 plus year old, tired, worn-out machines.
The locker rooms/bathrooms are filthy with garbage cans overflowing, shower doors missing, and toilets leaking and sink and countertop dirty.
Could not find a clean towel to wipe down the machines, just a few towel that were filthy. I asked at the front desk for a clean one and was told use what is out there. Then I asked to see a manager and was told there isn’t one and to put my issues on their web site and someone will get back with me.
Apparently, Onyx doesn’t have managers, or if they do, they are totally disengaged at this facility.

Source: Google

★ 1

Insane how unprofessional the owner is... Will say that if this place had anything to learn from, is scamming, poor business models, and horrendous customer service can all be found here. Onyx L Club tbh 💀💀

Source: Google

★ 1

Personally, I’m not a fan of having water drip into my mouth whilst doing a set. The leak in their roof is older than Christ himself and I’ve got $1000 riding on them never fixing it. Also, would you like to stay hydrated while lifting? Well too bad, the water fountain has been torn apart for months and is an easy way to get a quick bag due to its safety issue. Best decision I made was leaving. I wouldn’t doubt if the owner pockets 90% of its monthly income instead of making repairs. RIP Onyx, they really self reported 💀

Source: Google

★ 1

kind of bad, bad owner is unprofessional FIX THE WATER
ONYX DEEZ NUTS
- Patrick Bateman

Source: Google

★ 1

Gym has gotten so bad, i switched to planet fitness.

Source: Google

★ 1

I don’t understand how hard it is to fix the water fountain. The water fountain has been broken since the beginning of December and it’s still not fixed. What gym doesn’t see water as a priority? This is the most expensive gym around costing 30 or 60$ a month and you’re telling me it takes 2 months and counting to fix a water fountain? All the workers besides the ginger male and the cleaning lady have horrible attitudes as well and are rude for absolutely no reason.

Source: Google

★ 3

Great & friendly trainers & members who go here but the owner puts zero effort into fixing the many problems. But fully expects you to pay money towards these issues in added fees. *Example* the water fountain being down twice in the two years I’ve been there for multiple months & 1/3 of the machines are always broken. Not loving having to make a review but I’ve asked staff multiple times & they rely on the owner getting it done which they shouldn’t have to deal with. Owner needs to accept responsibility & come in & see what’s going on every once in a while. Could be an amazing gym but instead it’s just ok because of the owner. Would love to keep attending but if nothing is done soon they’ll see less business not only from myself but many members who share these sentiments. Hopefully I’ll be leaving another review very soon of how great the response time was to the many issues.

Source: Google

★ 4

3 floors, nice people, couple broken machines but spacious, and not too crowded. Had a good PBJ smoothie made by a hot redhead. Would definitely go back if I wasn't just visiting.

Source: Google

★ 2

It's just ok anymore.... way to over crowded, all the free weights shoved into a tiny section just to use the other 80% of the gym for classes and personal training. Lots of broken machines, about 3/4 of the treadmills do not work.

Source: Google

★ 4

Source: Google

★ 1

Sadly their kids zone doesnt include infants or those who "cant walk". What a let down, hope they change this.

Source: Google

★ 5

Way better than planet fitness

Source: Google

★ 5

Source: Google

★ 5

Originally was a PF customer but didn't like the layout at the Niles location. So went to ONYX for a tour, signed up immediately. Equipment is a little outdated but they are upgrading currently but the atmosphere and space is what attracted me ( prefer to work out not be crowded by people socializing and not using equipment)

Source: Google

★ 4

The machines are old. but they have stuff other gyms around the area doesn't have.

Source: Google

★ 1

Good luck with customer support.

Source: Google

★ 5

I've been going to Onyx over 1mth. All the staff is amazing. Music and atmosphere lets you be yourself. People are noticeably more in shape than other gyms I've been to. Personal training with Rob (crenshawfit330) Niles for only 4wks had made huge advances with my strength endurance and appearance..people in my circle has noticed changes! Love cooling down in the sauna post workout. Cone and see wuts up!!

Source: Google

★ 4

nice gym. good and clean, very helpful and friendly trainers. bit crowded with all the materials but it works fine.

Source: Google

★ 1

For one none of the cameras work when they have a child care center.... smh. And good luck trying to cancel your membership, they make you jump through hoops just to cancel... ended up having to have my bank block their monthly transactions. Save your money and time and go to a different gym that actually cares about the safety of women and children.

Source: Google

★ 5

OK so the membership at my other gym was about to expire so I checked out Club Onyx Niles for a couple reasons the first because I heard it was the nicest in the area which I agree with, and the second reason was that I have been looking for an intense hip hop dance fitness class forever (since doing Groove and WERQ online during Covid) but there’s nothing around. I decided to try Tenley’s (sp?) WERQ class on a Saturday and let me tell u ..
THIS CHICK WAS ONE OF THE GREATEST INSTRUCTORS IVE EVER HAD!!!
I literally burned almost 600 calories and the music was freakin amazing, her energy is electric, it was challenging for sure but she shows you variations.
As soon as we started, the nervousness went away and I instantly decided I’m gunna try to change my work schedule to go on tuesdays!!
Didn’t renew with the other gym, they don’t have classes anyway, and other gyms don’t offer new and fun classes. Esp not like THIS I’m making all my nurse friends join too . They need to come with me 😂

Source: Google

★ 5

I love rob !! He one of the best trainers !! Motivates and pushes me to be my better self , definitely recommend!!

Source: Google

★ 5

Best gym in town

Source: Google

★ 5

Source: Google

★ 1

They have a good sales game but lack in all other areas.

Source: Google

★ 5

If you need a personal trainer, you need to contact Rob ASAP. Truly the best personal training experience I have ever had. He is very personable, doesn’t try to sell you on anything, down to earth, incredibly honest and truly cares about your well being. He pushes you outside your comfort zone and has your overall goals in mind. I highly recommend!!!

Source: Google

★ 1

They are a scam. There is no way to close your membership and stop being charged. I filed a cancellation form online 6 months ago. They’ve been taking money out of my bank account for the past 6 months. It’s impossible to get ahold of anyone. Today I recreated an account with onyx online. I did not have an account online this morning, so I redid the online account and saw my info was saved so I removed my bank account from the online portal. Now I’m scared they will continue to charge me for a membership I do not have (and have not had for 6 months) and send me to collections. None of this is fair or legal. I dont know how they get away with this. Plus they never get back to me even though I’ve been leaving voicemails. This place is poorly managed and they engage in illegal practices. I am providing these photos to show proof of being charged and proof that I have made a SECOND attempt to close my account today.

Source: Google

★ 5

I got the best body massage from Erica she has wonderful hands. Stop in and see her

Source: Google

★ 5

This place is very nice. There protein smoothie s are awesome. Nice weights good atmosphere.

Source: Google

★ 5

Friendly and educated staff. Variety of machines, clean facility, lots of options.

Source: Google

★ 5

Source: Google

★ 5

Great place to workout and the staff is awesome always ready to help or give advice. Mike Prindle is my personal trainer and knows his stuff . Works around my schedule to make sure I get my workouts in.

Source: Google

★ 5

Love this gym! Great staff and equipment!

Source: Google

★ 5

Source: Google

★ 5

When I first went into ONYX Health Club I felt very welcomed I was greeted with positive energy . I love the atmosphere there everyone was very welcoming and the culture is amazing. I feel it is a pretty awesome place to be I must say😊 My personal trainer is awesome as well as the staff. I am truly grateful to be apart of ONYX Health Club. Thank you all there at the club for all you do. Autumn and Rob thank you for continuing to motivate and help me to live a healthier life. Autumn you have continued to help me overcome and believe that I can do this and not to give up on myself. To all the rest of the staff I don’t remember all of your names but thank you.

Source: Google

★ 5

Source: Google

★ 4

I only had a quick tour, but this place is NICE

Source: Google

★ 5

The best gym. The best service. Open 24 hours a day. Equipment at a high level. I love this place.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Really nice gym, very friendly and helpful staff

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Amazing atmosphere and all of the staff is very friendly and helpful when it comes to any questions about fitness 10/10

Source: Google

★ 1

Place is a dump! Everything is falling apart, the bars are bent, water fountains are falling off the walls, there's never any towels and the paper towel dispenser is always empty. Spend $10 a month and go up the street.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I'm in from out of town. Very welcoming staff. Very nice facility.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Staff is very friendly making sure you feel welcomed. Seems to be well kept and clean. Great selection of equipment

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I had a personal training session with Chris, and he was a true professional! He created a great starting work out for me to test where I am currently at with my physical well being. Every staff member I have encountered thus far have been fantastic high energy people who clearly want to see people get the best out of themselves!

Source: Google

★ 5

Very knowledgeable staff

Source: Google

★ 5

Source: Google