★ 1

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★ 5

very nice people that work in that gym very patient and very respectful Jennifer is the best as always

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★ 5

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★ 1

Really used to love this place despite its quirks until they added flickering club lights and obnoxious DJs that blare house music the entire time.

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★ 5

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★ 1

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★ 1

Whatever you don't do sign up for the personal training sessions, signed up for month to month, payed it up for 6 months, canceled, and they won't refund the money for services not provide.

Source: Google

★ 1

I’m going out for surgery and I was told in order to cancel my membership because I was under a contract that I needed to show proof of my surgery & fill out a disability and have a doctor sign it. Or had to buy out 50%. Absolutely ridiculous to have to jump through hoops to do something so stupid

Source: Google

★ 5

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★ 1

Great gym just be careful they don't shut down on you in the middle of the night pack up their stuff to open a new location and strand the people at their old location

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★ 1

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★ 3

I don’t believe in tarnishing a business and the gym itself and environment is great however I am leaving 3 stars as I cancelled my membership and proceeded to have funds taken from my account and was ignored by the owner and billing company to help resolve this matter.

Source: Google

★ 4

I love the gym, atmosphere and equipment. However when I joined the gym I was informed that the gym would be 24 hours by the end of July 2025. The gym is not 24 hours yet & we haven’t received any updates on when this will happen. I am a single mom so I was looking forward to Onyx in Willoughby transitioning to a 24 hour gym. But other than that, it’s a very nice gym and the staff is great.

Source: Google

★ 5

Great gym, good mix of machines and free weights. Lots of classes to go to too! They've renovated everything in here

Source: Google

★ 1

I was a day one milestone member, and was unhappy with the gym but it was close to home so I put up with it. Gym is under new ownership. Do not really care for the changes that were made. New layout which I don’t care for. Gym is chaotic with classes going on in the middle of everything which just gets in the way. You have to hunt for dumbbells because they are either on the rack or in the middle of the turf. You have to put up with a lot of tiktokers who hog machines and racks to film themselves working out. Very poor gym etiquette from both members and staff. Cancelled my membership and signed up elsewhere.

Source: Google

★ 5

Beautiful club! The staff is exceptional too.

Source: Google

★ 5

Gym Bae is such an amazing trainer/teacher and have the best energy! I speak on you in rooms you never walked in and tell them how good of a trainer you are. I appreciate you and happy your at Onyx Gym! I’ve been going there for about 4.5 years and never been so happy to come to the gym. Your spin class is the best xoxo Diamond😩😂😂😂

Source: Google

★ 5

Amazing Instructors, staff & trainers to help you with all your fitness goals!! Come & see us!!!

Source: Google

★ 5

Source: Google

★ 5

If you're looking for a welcoming fitness environment with a variety of beginner-friendly classes included in your membership, this is it!

My personal favorite? The spin classes—Tuesdays and Thursdays at 6 PM, and Saturdays at 10 AM. No matter what challenges I face during the week, I always look forward to spin. I can honestly say this class is changing my life.

In my early 40s, I feel like I’m aging in reverse. The instructors believe in me, push me, and have helped me find a new fitness family. Huge shoutout to Nina (@GymBaeFitness) and Mercedes (@uniquespins_)—you both bring the energy and encouragement that keep me coming back.

Pressure doesn’t always feel good, but it creates transformation. I’m gaining confidence one class at a time, and I encourage anyone thinking about it to take that first step. Come visit—and be my guest (@lovemominc)!

Source: Google

★ 5

Onyxx Gym is the total package when it comes to fitness. Whether you’re just starting out or you’re years into your journey, Onyx has everything you need. From state-of-the-art equipment to a full range of group classes, personal training, recovery spaces, and more—this gym is designed to meet every fitness level and goal. It’s clean, welcoming, and always energized with motivation.
What truly sets Onyx apart for me is my incredible trainer, Nina. She’s more than just a coach—she’s a motivator, a guide, and a source of real strength. Nina knows how to push you in all the right ways while still respecting your limits. She listens, she encourages, and she creates workouts that challenge and inspire. Her dedication, energy, and knowledge have truly changed the way I move and feel in my body.
If you’re looking for a place to grow, transform, and be supported every step of the way—Onyx Gym and Nina are it !

Source: Google

★ 5

I’ve been a member at Onyx for about 3 months and I love it! I’m also a new instructor for beginner spin classes. Onyx is clean, professional, and the equipment is great.
Onyx offers many fun and energetic classes, and the instructors are DOPE! The staff is friendly, making everything feel welcoming and encouraging.
I highly recommend Onyx gyms for anyone looking to get fit and looking for a community to connect with.

Source: Google

★ 5

Just come! It’s such a time!**🔥
I’m in love with the spin cycling classes at Onyx Gym, especially with Nina (@Gymbaefitness) and Mercedes (@unquiespin)! The energy is unmatched, the music keeps you going, and the vibe is always top tier. Whether you’re just getting started or need a serious sweat session, this is the place. Don’t overthink it just pull up. You won’t regret it! 💪🏽🚴🏾‍♀️✨don’t believe me look at my instagram page @charmaechronicles a time is had here!!

Source: Google

★ 5

Good gym

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★ 5

Onyx is a great gym and what’s amazing is that I get to work with Kiana especially swimming exercises. For the past month, I can really see the improvement, and the atmosphere of the place is just great!

Source: Google

★ 5

Shout out to my trainer Kiki; she's incredibly patient and encouraging. She pushes me while always considering my injuries. Working with her is such a pleasure. I absolutely love my new gym! It's clean, and the staff members are friendly and welcoming. I really enjoy my Tuesday spin classes with Nina, Wednesday step classes with Diamond, and Thursday banded-up classes with Breezy. Each of these instructors takes the time to get to know the participants personally, which makes the experience even better.

Source: Google

★ 5

I’ve been working with trainer Kiki for several months and in my 5 years here with multiple trainers I have never been more challenged or encouraged than I have been with her AMAZING TRAINER AND GOOD RESULTS

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★ 5

Highly Recommend Onyx in Willoughby! I joined about two months ago and have had a great experience so far. During my first visit, the gentleman who gave me the tour was incredibly kind—he even came over to show me the proper way to use a machine I was struggling with. That kind of support really made me feel welcome.

I also received one free training session with Jennifer, and she was amazing! She has such a great attitude, uplifting energy, and a genuinely caring approach. Even after the session, she continues to help me out. Every time I come in, she acknowledges me and shows me which machines to use based on what I’m working on that day. Her support has really helped me feel more confident as I start my fitness journey.

The staff here is friendly, the gym has a great variety of machines and classes, and it’s never too crowded—which is a huge plus for me.

If you’re looking for a supportive, welcoming gym, I definitely recommend checking out Onyx in Willoughby!

Source: Google

★ 5

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★ 5

I would love to be a member of this gym because it’s so close to home and it’s such a beautiful facility. I really hope they ditch the Hoist equipment and upgrade to a different brand 🙏🏻

Source: Google

★ 4

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★ 1

I wouldn’t recommend this gym to anyone. The equipment is outdated and often broken, with no signs of repairs happening anytime soon. The place is filthy—dirty floors, dusty machines, and locker rooms that smell awful. To make things worse, the owner and staff are rude and completely unhelpful. Instead of assisting members, they seem more interested in chatting among themselves or ignoring concerns altogether. For the price they charge, you’d expect at least a clean and functioning gym, but this place is far from it. There are a lot of promises being made but all that has been seen is cosmetic upgrades to the walls. The gym has falsely advertised being a 24/7 gym, they are only open from the morning till evening time. Additionally they have claimed to have turf for working out on but they have a giant metal squat rack on the turf so now it has become unusable. Side note, I would not recommend squatting on unstable ground such as turf cause this could lead to serious injury. Along with a plethora of other issues which I do not have the space to state at this time. I would recommend to Save your money and go elsewhere!

Update: At the time of membership none of the staff members or owner helped to accommodate with issues that were presented in advance before leaving this establishment. Despite being presented with the issues staff made no attempt to remedy the problems.

Source: Google

★ 4

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★ 5

Big space, bunch of equipment to use and a bball court, can’t beat it

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★ 5

The gym is top-notch, with a wide variety of equipment that’s always clean and well-maintained. They have indoor pool, and basketball court.Overall, it’s a great atmosphere—motivating, welcoming, and encouraging. Highly recommend it to anyone looking to improve their fitness!”

Source: Google

★ 5

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★ 4

Good gym either good people running it, always have a good lift, great trainers.
Cool atmosphere and management actually does what they say, actually opened the basketball court!

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★ 5

One Of The Best Environments I’ve Seen In My Travels , Hands Down The Best Gym In Ohio!

Source: Google

★ 5

I Love the new layout of the gym and everything the new owner and management is bringing to the gym. The own management was terrible but now that they have new management the gym is a 10/10 gym facility and they are still adding on and upgrading the equipment. They recently just got me golden dumbbells which is absolutely amazing!

Source: Google

★ 5

Just tried out the gym, and trained, it has great equipment, the staff and trainers are extremely friendly, definitely well- kept and Ill continue going :)

Source: Google

★ 5

The renovation to the space is awesome. The price is very reasonable for how high end the club feels. Great amenities, location & staff is super friendly!

Source: Google

★ 5

Amazing gym! I was blown away by the amenities and helpfulness of the staff. Excited to be a member here as I continue my fitness journey.

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★ 5

The new Onyx and Willoughby is getting bigger and better every day! Hats off to the new ownership can’t wait to see what else is in store🙌

Source: Google

★ 5

Top of the line staff and equipment. You are not going to find a better place that has everything they do.

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★ 5

Love the atmosphere and the upgrades! Gym is always clean and never have problems using the machines I need.

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★ 1

DO NOT GIVE THEM A CENT!!! I canceled my membership and they continue to charge my credit card. I’ve been unable to get in contact with anyone from the gym. HORRIBLE.

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★ 1

THEY ARE SCAMMERS !!!! Charging extra fees and continuing to charge me after I cancel my membership. Absolutely horrible.

Source: Google

★ 1

DO NOT SIGN UP FOR THIS GYM!!!! The only reason I’m giving them a one star review is because zero stars is not an option. I was told that the gym was unable to charge credit cards going forward so they took my membership card and told me that I would need to give them my bank routing information to receive a NEW ONYX membership. I did not give them my bank routing information. They refused to take credit card, cash, check, or any other form of payment. I was told that my old membership would be canceled. However, they have still charged my credit card a monthly fee. The owner is extremely rude. We have heard from numerous other members that they were able to pay with credit card however, my husband and I were told multiple times that we were not able to pay with any other form of payment besides our bank routing information.

Source: Google

★ 4

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★ 5

Great atmosphere and equipment

Source: Google