★ 5

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★ 5

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★ 1

Horrible policies on billing and cancellation

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★ 2

Not so welcoming at all. I am new to the area and this is my 2nd or 3rd orangetheory I have visited. I'm just trying to find the right one to contuine to go to. This one here the two women at the front desk didn't speak until I said something to them. I walked in and they didn't even say hi or anything. But ive learned to deal with ppl like that. I had to tell them I'm new to this location and I had to instruct her to take my card to leave on file (doing her Job) She then said welcome and told me to pick a spot. Then once others started to walk in they all were greeted with a hi. But that's ok because this is giving me more of a reason to let this membership go because the orangetheorys this way are not worth my coins. The orangetheorys in the South, which is where I was before coming this way were amazing no matter which on I walked into. Overall, the coach that did the class was great and I loved her music. Hope, to see her again at another location if she travels between any other Orangetheorys.

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★ 5

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★ 5

This is one of many options for people looking to be more fit, and while it works for me it may not be for everyone. I have always been an athlete, and I love exercise. On the upside, I get a good workout twice a week for a reasonably priced package, and can add more workouts. You don't have to sign a lengthy contract because they bill month by month. The workouts are always different, and the instructors are very good at leading the classes through the three stations: treadmill, rowing machines, and floor/weight/TRX exercises. I find the heart rate monitoring and the display of previous workouts in the app to be very motivating. I also like that I can push myself as hard as I want, or work at a lower rate if I want a recovery / fat burning session. The instructors are very helpful in correcting my form, but don't try to get me to push harder than I want. So this may not be the right place for you if you need someone to motivate you through every workout.

The facility is always clean and well organized, the staff helpful and friendly, and the other members are a great crowd of people to exercise with.

On the downside, they play really loud uptempo music that can make it hard to hear the instructors. The heart rate monitors are expensive unless you happen to sign up during a promotion. The app works fine on my Android phone, but the app won't show my friend's workouts on her iPhone, and technical support hasn't been helpful. Finally, some of the workouts seem unnecessarily complicated and it can be difficult to establish a tempo because of constant switching between exercises and the three stations.

Overall, I love the workouts, and find it a good value. I am stronger and more fit and have certainly upped my aerobic capacity. Orangetheory would work great with a yoga practice because the strength and aerobic capacity complement the balance, focus, and flexibility of yoga.

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★ 5

Orangetheory in general is awesome because you can show up every day and know you're going to get a fantastic workout. At Oakley, the staff and coaches here are what make it so special. It is a very supportive environment and community. Thank you club oak crew!

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★ 5

I joined Orangetheory in January and have been obsessed! I struggle with feeling motivated at the gym when left to my own imagination of what I should be doing for work outs and need a little extra support, so these classes have been everything. All the coaches/staff are amazing and the playlists are *chefs kiss* I want to highlight Coach Kate because she pushes me on the weight floor and knows/sees our potential to always do more (and our best)!

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★ 5

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★ 5

I joined OTF Oakley in November 2023 and I’ve been hooked ever since! Coaches at Oakley are phenomenal! Front desk staff is lovely, too! I’d give them ten stars, if I could! Check out OTF Oakley and you will not be disappointed! Loving this journey I’m on!

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★ 5

orange theory has been my saving grace! i truly am thankful for all the amazing people i have met. the coaches at oakley have been so supportive and positive! i love oakley orange theory :)

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★ 5

Love starting my day with OTF Oakley! The coaches are great and it is always a good workout!

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★ 5

I joined Orange Theory about six months ago, and have absolutely loved my experience. Shaun is a great studio manager, and he and all the front desk staff are great at making everyone feel welcome and greeting them by name. All the coaches are great and really encouraging; Kate is especially wonderful, and has been very helpful at augmenting exercises due to orthopedic issues. Highly recommend!

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★ 5

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★ 5

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★ 1

Management canceled membership and provided no details as to why.

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★ 5

Kate was an amazing instructor. She took the time before the class to explain all the equipment and how to use it. She also explained my results from my heartrate monitor after the class as well. It was a great first time experience.

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★ 5

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★ 5

Nothing but motivation to help you improve your health! Primarily the coaches but also the music, equipment, and of course the community!

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★ 5

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★ 5

Took my first 2G workout class at Oakley and overall it was positive and a great way to begin a Saturday morning. McKenna and Kate are both friendly and helpful with your fitness goals. The workout keeps you focused and includes speed and incline intervals on the tread along with strength training which is what I was looking for to incorporate into my running routine. Coach Kate is encouraging and knowledgeable. She does a great job keeping you motivated and advising on proper form and strategies on the exercises. I would recommend especially if you are looking to workout alongside a group

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★ 5

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★ 5

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★ 5

Completing a class before beginning my day makes most any problem seem achievable. Not because of the class difficulty (and they are tough!); The mind is clear, confident, and relaxed.. and I'm ~900 calories lighter!

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★ 5

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★ 5

Love going to OTF Oakley! Great workouts, good music and awesome coaches!!

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★ 5

I absolutely love OTF Oakley! The orange theory workout itself is a great workout but the coaches here are THE BEST! I have worked out at several OTF studios and I can say that I love Oakley as my home studio. They cheer me on and help me with alternative exercises when I can’t do the exercise (due to an elbow injury). I HIGHLY recommend this studio if you’re in the Cincinnati area!

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★ 5

Orangetheory is a great workout - that changes every day so you will never get bored! Even better, the Oakley studio has the greatest coaches to help you get through the tough workouts. They are very knowledgeable and always ready to motivate you with a smile! Staff and management are also great - so the overall experience is smooth and lets you focus on what is most important - the workout. Can’t recommend Oakley Orangetheory enough!

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★ 5

You love to hate it and hate to love it

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★ 5

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★ 5

ALRIGHT - Lets be real, who likes working out?l wouldn’t be the first person to raise my hand, however I would highly recommend OTF Oakley. First, the studio manager, Shaun, is absolutely amazing. I have been to many Orangetheory locations over the years and Oakley by far takes the hat. Between the staff, amazing instructors, and community - I finally feel the love for the gym.

I couldn’t run a mile (or wanted to) when I signed up about three months ago.. and now, I can say a mile is easy. I have lost some of the COVID 20 (lol) AND my body continues to improve with these workouts. 10/10 just try it out.

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★ 5

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★ 5

I get a GREAT workout without having to think about it. I truly enjoy it. Stress relieving. My body feels great. My mind is clearer. I have more energy. Just love it all around. I'll be coming for decades.

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★ 5

Great coaches, high-energy and fun! Usually the best hour of my day.

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★ 5

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★ 1

I have been member of Orangetheory fitness at this location since November 2018. I really like the classes and the coaches. However, this location has terrible management/customer service. In April this year, after attending one of the classes I asked the person at the front desk to change my membership from unlimited classes to 8-classes per month starting May. She looked up my account and said you are all set. In beginning of June, I realized I was charged for the unlimited classes and reached out to the front desk via phone and told them what had happened. The person said the manager will reach out to me in next couple of days. After a week or so the manager reached out to see why I wasn’t attending classes but not to update me about the extra charges. After explaining the whole situation, he said he can't find the paper trail so he can't do anything and instead offered that he can change my contract to basic (4-classes per month) for July month and then my contract can be terminated. If they can't find a paper trail then how is that my fault. How can they hold their customer responsible when its their own employee’s fault! I have never experienced such a horrible customer service before. Instead of offering refund for the extra charges he literally agreed to cancel my membership. I was their member for over 3 three years and this is how they treated me. This isn't the only situation, they charge you for missing any class even if you have an emergency. One time I was about to head out for my class when my dog started throwing up and I had to take him to the emergency. I called Orangetheory and told them about the situation and that I won't be able to attend. They refused to give me a free pass and charged me anyway. I even sent them a picture from Grady's hospital to show I wasn't lying. I have attended classes at other location as well (Springfield, IL) and I have to say I never encountered any issues in cancelling a class less than 8 hours before (you can cancel class 8 hours before for no cost) if you have health issue or an emergency.

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★ 5

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★ 5

Orange Theory is wonderful, and the Oakley location is no exception! The trainers here are always friendly and engaging. Kate has been amazing as a new head coach. I can tell she makes a great effort to connect with her staff, trainers, and the community that frequents classes. Overall a great studio! I recommend it to everyone :)

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★ 5

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★ 5

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★ 5

Great customer service and experience

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★ 5

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★ 5

Challenging workout and great atmosphere!

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★ 5

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★ 5

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★ 5

I love coming to OTF!! 🧡🧡

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★ 5

I love OTF and the workout but this location makes it next level. The coaches and staff are awesome. It really feels like a community not just a bad a** workout (which it also is).

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★ 5

I love OTF Oakley! The coaches are awesome, SA’s are so helpful and kind! Highly recommend this studio 😁

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★ 5

Love love love it if your looking for that motivational push this is the place

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★ 2

Arrived about 15 minutes early Tuesday for the 7:30pm class with a friend. I was a new guest, wanted to take the class and I figured I would need to do some paperwork. As soon as I walked in, the folks at the front desk, who didn’t bother to greet us - immediately told us that they aren’t checking people in for 5 more minutes. So I waited 5minutes walked back in to check in. Upon checking in I was told I should have been there earlier to go over safety. I wasn’t able to take the class - which I felt insulted because I was actually there early and told to leave. The lady at the front desk didn’t even acknowledge her mistake.

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★ 5

It’s positive, challenging, a good variety of workouts, and individualized. I never regret coming to a workout!

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★ 5

A great workout, great coaches

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★ 5

Great place to be

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★ 5

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★ 5

Worth it! Hard though..

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★ 5

Great place if you want to really workout- not easy but worth it!

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★ 5

I absolutely love this facility and the one at Rookwood. The place is very clean and staff are very polite and professional. I always receive a nice warm welcome when I go into an Orange Theory studio.

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★ 5

I wanted to thank the OTF Oakley Location for taking care of me while I was visiting from Texas for the holidays. Great coaches and staff who were positive and friendly. I enjoyed my experience and would definitely recommend! Hope to see you again!

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★ 5

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★ 5

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★ 1

DO NOT GET A MEMBERSHIP WITH THIS LOCATION!

Echoing what a previous reviewer said this location’s rules for cancelling during a pandemic are preposterous. I have an immune compromised family member and therefore not comfortable using public workout spaces. In order to cancel though, I have to pay for an entire month.

Friends and family that had OTF memberships in other locations did not have this problem at all.

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★ 5

It was dynamic and vigorous, but you allow people to move at their own pace. As a first timer I didn't know what to expect but ended up really enjoying it because of how the logistics force you to push yourself and stay in that "zone" .

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★ 1

AVOID THIS LOCATION LIKE THE PLAGUE (literally)

I started at OTF back in March and did enjoy my time working out. The HR band is cool, the coaches were nice and I came almost every day (I had the Premier membership) until they were forced to shut down about mid-month due to Covid-19. No one really knew what was going on and so I agreed to the 90 day freeze.

The freeze was about to end, and I still was not comfortable coming back seeing as infection rates were at an all time high and they literally just had a case of Covid-19 in the studio according to their Facebook page. I have an immune compromised parent and my fiancé is in the medical field - something about working out in a tight room filled with strangers (probably not wearing masks, or not wearing them correctly) didn't seem very responsible.

I let the manager know my situation and that I unfortunately would need to cancel with full intentions of coming back once things were back to normal. I was told that I would still be charged an additional 30 days after canceling since that is their policy (keep in mind I didn't even get to use half of my first month, and already accepted that loss) These memberships are expensive, about $150 a month, for something that I cannot even use. We went back and forth and although they say they "understand" they showed little regard for my situation and didn't even attempt to put my concerns at ease - probably because they know the safety precautions they have in place such as wiping equipment are bull when the virus is airborne. The manager just expected me to willfully pay them another month of membership without providing a service. I truly believe that this isn't right and if they are doing this to me, there are probably others forced to squander that money or put the lives of the ones they love at risk.

I really don't like giving bad reviews, especially now when so many businesses are struggling. I basically pleaded with OTF over email and on the phone, and so I don't know what else to do. Maybe this review will save you from making the same mistake I did. There are so many other ways to stay healthy or get in shape without spending so much and risking the health of you or the ones you love.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Amazing staff and coaches!!

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★ 5

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★ 5

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★ 5

The staff here is amazing! The workouts are always a great mix of cardio and strength. I always feel like I got a good workout after class. Keep being awesome!

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★ 5

The team at OTF in Oakley was incredibly welcoming, explained the classes and the workout thoroughly, and helped me feel completed comfortable for my first class. The workout was challenging, but the coach was there helping to motivate me from the moment it started. Joined OTF after my first class because of the great experience!

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★ 1

The front desk was abrasive, rude and refused to let my brother workout for his first class because we were slightly less than 30 minutes early. I love Orangetheory, but the lack of customer service and disrespect I received at this location was startling.

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★ 5

The coaches are amazing. The staff is great and I am impressed how everyone knows your name. I always come away feeling good regardless of how exhausted I am.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great workout! This is one of the few workouts where I don't find myself checking the clock to see when will be. Every workout has been different thus far.

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★ 5

Toni's upbeat music and instruction

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★ 5

Love the high intensity workout! If you’re looking to kick start a new routine, check out OTF in Oakley, Cincinnati. The team is GREAT!

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★ 5

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★ 4

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★ 5

It's a different workout every day. The coaches are encouraging and knowledgeable. And the staff is friendly and helpful!

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★ 5

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★ 5

OrangeTheory offers a great, hour-long HIIT workout that is coach led and dynamic. I've never consistently gone to a gym until I found OTF. Yes it's expensive, but it's motivating and a gym membership you'll actually use. This is a great option for men and women. You won't be disappointed.

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★ 2

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★ 1

I have been an OTF member for several months now, and have thoroughly enjoyed my experiences at every studio..... except this one.

My fiance and I were visiting family in the area, so we were planning to have 3 family members join us for a Saturday morning workout at this location. However, when we showed up 20 minutes early, my family was rudely told that they could not be admitted to class because they were not 30 minutes early. Yes, it was SUGGESTED that they show up 30 minutes early ("if they can") to meet the coach, see the facilities and sign some paperwork; however, it was certainly not required. Then we were told that my fiance and I could still join (as if I would ditch my own family.)

In the 3 instances where I've been to a studio with new attendees (including myself), 20 minutes is MORE than enough time to do all of those things. For example, the coach we would meet was still leading the class before us and would not be done for at least 10 more minutes.

Note to the studio: if it's REQUIRED to show up at least 30 minutes, you need to make that clear, especially if you will not be admitted to class. It was a huge disappointment to my family and me. It's a shame, as we had been talking up how much we liked OTF and the community it fosters.

My family, having just moved into a new house nearby, was looking for a new place to exercise, so they were quite excited for OTF. However, after this experience, OTF certainly lost their business.

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★ 1

Very rude with out of town & new members. We were trying to recruit family members. The email explicitly stated "try to arrive 30 minutes early", since we have a 1 & 2 year old it took us a bit to get going this morning and we arrived 20 minutes early. We were turned away. They needed time to sign paperwork, tour the studio & meet the coach. There was a class before that ended 5 minutes before our class would start so they essentially had 15 minutes to sign paperwork... We are loyal orangetheory members at our the studio , have been talking up OTF, and just very disappointed by how it turned out. Our family members won't he trying OTF, especially this studio.

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★ 5

Excellent gym with great instructors and dynamic classes. The classes work for people of all shapes, sizes, and fitness levels, and the atmosphere is very non-judgmental.

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★ 5

Love every single workout!

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★ 3

Very good fitness plans

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★ 5

Orangetheory is the best workout i have had in a while. I love that it is a group workout and yet you get to be in your own pace. The instructors are very motivating and it always makes me feel to come back. The front desk staff are very helpful too specifically Asma, I had an issue with the app initially and Asma was very knowledgeable and went above & beyond to help me resolve the issue quickly. Thank you Orangetheory for getting me back on track on my fitness journey.

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★ 1

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★ 5

I love that it’s group fitness at your own pace! We’re all in it together and cheer each other on. The coaches are so supportive and motivate me to challenge myself each and every class! I used to hate working out and now I love it! The absolute best total body workout you can do in 1 hour! I love OTF!

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★ 5

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★ 5

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★ 5

OTF - The perfect workout studio. It keeps you motivated and makes you feel better and better day after day. It’s been over a month I joined OTF and I can see the difference. Even though I lost only 4 lbs in a month whuch is less than my target but I feel better under my skin and I can see my self in a few months where I always wanted to be in past few years. Thank you OTF and their Trainers.

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★ 5

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★ 5

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★ 5

I love OTF! What a good work out. The coaches are amazing!!

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★ 5

great work out. has really accelerated my fitness to the next level.

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★ 5

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★ 5

I’ve been going to Orangetheory Fitness Oakley since they opened over a year ago now. The coaches and staff are great and really know how to motivate you!

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★ 5

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★ 5

The instructors are the Oakley location are super friendly and professional. Since I started at Orange Theory I've also noticed a huge difference in my endurance. I also really love how, despite the large class sizes, the instructors pay attention to each person and offer advice and correction when needed.

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★ 5

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★ 5

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★ 5

My favorite workout!

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★ 5

awesome staff, perfect workout for my needs

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★ 5

This place rocks! The workout, coaches, staff, and music are incredible! Never leave here feeling dissatisfied!

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★ 4

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★ 5

I'm not usually a treadmill-er, but the cardio pushes were awesome. The coach made them manageable by cuing us to how much time was left - so your brain's like, "Just 15 more sec? Okay, I can crush this for 15 seconds." Rowing machine / weight intervals were fun (intense is fun), too. The OT workout was a great way to mix things up and get my heart rate going.
(And thanks, front desk girl, for accommodating my showing up as a newbie with just 10 minutes to get oriented! :)

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★ 5

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★ 5

Friendly staff, fun workouts, and plenty of personalized help. I love OTF Oakley!

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★ 5

Orange Theory is the best workout I’ve had since being a college athlete. And it is truly designed for everyone, whether you’re a marathon runner or a beginner looking to lose weight. I love it and feel so good after each session!

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★ 5

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★ 5

This is our go-to-gym when we're away from home! Great staff and coaches!

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★ 5

Today was my first day. I loved the free weight exercises. The staff made me feel welcome.

I like the workout. I was in and out fast.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great Workout!

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★ 5

Love OT. It’s great for all fitness levels and challenges me every time.

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★ 5

I love orangetheory Oakley! The staff is super helpful and the workouts are challenging but fun! Would highly recommend.

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★ 5

Great class with great instructors!

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★ 5

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★ 5

Great location. Full of energy and great staff

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★ 5

Awesome experience for my first workout here! The staff were very informative and helpful. The coach demonstrated each exercise and was very motivating throughout the class. If you’re looking for a higher intensity work out in a group setting check them out!

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★ 5

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★ 5

OTF is a great gym! The coaches motivate and push you to your best workouts.

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★ 5

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★ 5

Best workout I’ve had in a long time! love how motivating all the trainers are

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★ 5

Amazing workout!!!

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★ 5

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★ 5

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★ 4

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★ 5

I had an awesome time!

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★ 5

Great workout and positive environment. Very helpful staff and encouraging coaches.

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★ 5

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★ 5

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★ 5

Just finished my first orange theory workout... AND IT WAS AMAZING! The instructor takes time to get to know you, which is unlike any place I have been. It was so much fun and I enjoyed the support everyone gave me! I'm definitely coming back.

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★ 5

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★ 4

Dripping in sweat and felt accomplished

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★ 5

Love it!

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★ 5

You all rock. Great studio, great coaches and great energy!

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★ 5

I was a member of this particular Orangetheory for about a year, before my eventual move to St. Louis. Having worked out in numerous other OTF locations I can say without a shadow of a doubt that the Oakley facility is about as close to perfect as you can get. The coaches are probably the best I have experienced and took an interest in every client.

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★ 5

Best work out I've ever done in my life... Obsessed! Actually excited to work out everyday thanks to the coaches & high energy at OTF every class.

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★ 5

Best workout I’ve ever had! The energy is always high in every class and the instructors are amazing

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★ 5

Great atmosphere! Different workout every time!

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★ 5

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★ 5

Great workout!

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★ 5

The workouts are always different and I’m pushed so much harder than I would push myself!

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★ 5

Great morning workout before work!

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★ 5

What a wonderful experience at OrangeTheory Oakley. The staff was wonderful, the facility was gorgeous, and everyone was friendly. Why can't this be my home studio?

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★ 5

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★ 4

Every class is a great workout. The variety of workouts prevents you from getting bored. The only constructive comments I have are: a lot of classes that are supposed to be 2G are turned into 3G without letting people know in advance, and there was a corporate discount I was eligible for that they didn’t tell me about. It was 1.5 years before I found out I could have been getting the discount every month and when I finally mentioned it they screwed it up for another month. Also, right now they’re running a special for the summer but they’re making it really hard for premiere members to get the discount. One more thing I do like is the different challenges they do every month. They cap these off at how many people can participate but if you are able to participate they keep you motivated.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

An amazing way to start the summer!! Makes working out fun and kicks my butt into shape.

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★ 5

Great class! Jon is a wonderful coach! Happy to be apart of Otf Oakley

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★ 5

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★ 5

Love the Oakley location! It’s a great workout and everyone there makes you feel comfortable.

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★ 5

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★ 5

It’s a high energy work out! The coaches are awesome and really motivate you!!

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★ 4

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★ 5

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★ 5

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★ 5

Great way to get motivated and stay fit with someone coaching you the entire time!

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★ 5

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★ 5

I’m so happy with my experience at the OT in Oakley. Great instructors and challenging workouts!

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★ 5

Always a good workout that doesn’t require you to plan it!

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★ 5

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★ 5

I want to thank the staff for the kindness and working with me on a attending your class. I work with the Pirates and will be back in town over the summer and would like to attend more classes. Great job today Toni with the Tornado workout!! Thank you all!

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★ 5

It was intense, but the trainer (Jon) made it fun. I liked the variety of exercises and the playlist was really motivating as well. I will definitely be going back!

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★ 5

Great workouts and monthly challenges to keep pushing you!

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★ 5

I’ve attended over 100 OTF classes at multiple locations, and I cannot say enough! I’ve experienced physical changes, mental health improvements, and there is never a boring workout. Gym monotony is over! The community and coaches are second-to-none! 💪🏻 Thanks, OTF!

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★ 5

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★ 5

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★ 5

The most amazing and well rounded workout I’ve tried! Fun atmosphere for all fitness types! Welcoming and friendly! Also a clean facility which is GREAT!

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★ 5

Great workout!

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★ 5

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★ 5

Great sweat!!

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★ 5

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★ 5

One of the best and most engaging group fitness workouts I have tried! Because it was my first time I was given a full tour and rundown of how the class worked so I felt extremely prepared for when I stepped inside. The instructor was bubbly, motivating and also kept a close eye on the new people in the class to make sure we were doing okay.

Fantastic workout and I definitely sweated my ass off! Loved the heart rate monitors and the heart rate zones- definitely helped me to focus on my own workout and how I was feeling rather than feeling I needed to keep up with other people's pace.
I will be purchasing a membership here ASAP as they can be used at ANY OT location in the US!

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★ 5

What a great workout!!

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★ 5

The best work out. Addicted to this place.

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★ 5

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★ 5

The coaches really push you (without yelling). You are only one in the way of you.

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★ 5

The coaching staff at OTF is fantastic - they push you to do your best and host a fun, energetic class every time!

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★ 5

Love this place. Really motivating Especially for me trying to get back into the swing of things. This has been really helpful. Never have done a group class and now realize how the group atmosphere makes you push yourself harder and do things you never thought possible. All of the instructors I’ve encountered are very motivated and organized. Highly recommend

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★ 5

Greatest 60 minute workouts ever! So fun and refreshing and challenging.

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