★ 1

Terrible staff and overbooking

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★ 1

What happened to this OTF? . It is dirty and staff is not happy. It use to be clean and fun. Fairfield is going downhill too. They reduced classes. Are they closing?

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★ 5

I took 3 classes here when I was visiting from Boston and had 3 amazing instructors and classes.

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★ 2

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★ 5

Love coach Michael

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★ 5

I have been an Orange Theory Member since 2017. I joined in Illinois. I attend in West Chester , OH (membership home ) , Asheville , and Naples. OTF has consistently had very welcoming personnel. West Chester is no exception. This studio is well run, very friendly and has very knowledgeable coaches. OTF it is an amazing one hour all over body workout you do at your on pace and limitations. Try it you will LOVE it.

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★ 5

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★ 5

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★ 5

I thank my wife for incessantly passively nudging me to try OTF. Just like when I first joined the Army, I am not fit enough to keep up with the coach or others that have been doing this stuff longer but let me tell you, that doesn't stop the coach from helping me do what I can/capable of. If I need alternate exercises, they have them. If I need to just rest and get back in it, they are supportive. If I have to leave because my asthma won't let me continue, they don't judge....they encourage me to come back another day, congratulate me for showing up and trying and they are always excited to see me back again. I never would do group exercises before because I didn't want to be made to keep up with the group if I couldn't. This place pushes me without killing me....they simply encourage me to get in and try and congratulate my effort. They have my business and loyalty. Thank you OTF West Chester....you guys are awesome.

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★ 5

Love working out at the West Chester Orangetheory location! The front desk staff are always so welcoming and the coaches are so knowledgeable and supportive. The culture of community here is top notch!

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★ 5

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★ 5

I have been going here for about 6 months now and I am so glad to call it home. The coaches (Ben, Madi to name some) are the best and so helpful in correct form/pushing you hard. The one thing I do not like was how they changed the schedule so now my evening classes are gone. Overall a really fun and great environment that I would recommend for everyone who wants to gain some muscle and workout. 💪💪

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★ 5

I've really enjoyed my time at OTF West Chester and now that I'm traveling, having them as my home studio. They've been consistent with top of the line equipment, friendly desk service upon check in, and locked in upgrade promotions for me.

Everything has been great, from a friendly receptionist to great coaches. Special shout out to Madi, I enjoyed her fun/nonstop energy and the witty exchanges we've had on the weight floor. Keep it going!

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★ 5

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★ 5

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★ 5

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★ 5

Coach Madi is awesome! Love the workout format, pushing me when I need it. If you're looking for a push to get back in shape or stay healthy, I recommend Orangetheory. Your first workout is free. Each workout is a little different, keeping you healthy and strong.

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★ 5

OTF West Chester is one of my favorite places to be. The coaches are friendly, helpful, funny and fabulous. My fitness has drastically improved since joining 10m ago, both in muscle gains and running power/speed. A great addition to my distance running goals. I look forward to my workouts which I can't say for just any gym experience!

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★ 5

I joined about 6 wks ago & have only attended the West Chester location! All the staff are extremely friendly and helpful! The coaches are very well trained, patient, and motivating! The facility is clean & well organized! I highly recommend Orangetheory!

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★ 5

Amazing Studio and Community 🧡

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★ 5

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★ 5

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★ 5

Awesome workout!!! Awesome trainers!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This is a great studio! It’s a fun environment with great coaches!

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★ 5

Amazing workout! Best balance of cardio and strength. I hour very well spent!! I love it after 5 years!

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★ 4

Price are high compared to the overall gym places and coaches available around ! Small place where coaching is easy though!

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★ 5

Visited this location when I was in town visiting family during the holidays. Friendly staff, clean facility, and Jordyn was super intense. A truly great coach that offers feedback and motivation. If you're nervous about Orange Theory or find it intimidating, this is a great location to try out. There was a great sense of community and friendliness!

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★ 5

I have been at this for 6 months and it has really made a difference in total core strength (or said another way...driving weakness out of the body). It makes me accountable for results but knowing it will always be a work in progress. The W. Chester coaches who both push you and lookout for you are a unique benefit if you are lucky enough to be at this particular studio. Talented motivators who "walk the talk"...e.g. lead by example with their own commitment to fitness...but knowing that we each have our own realities to deal in setting goals/objectives.

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★ 5

Great workout, we'll rounded.

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★ 5

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★ 5

AWESOME!!! Love OTF! Love the workout! AWESOME!! The Coaches Enthusiasm is always Contagious!

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★ 1

OTF West Chester Ohio used to be a great orange theory location. Change in management has made it go down hill. I had to leave after three years. They cannot keep coaches, no longer offer the same amount of classes, eliminated most 3G classes. Was told my membership was cancelled when I called to make a final payment, given the last date I would be able to workout, and never told I still needed to sign anything. They conveniently don’t record their outgoing phone calls so claimed they could not confirm this. Ended up paying for several months I shouldn’t have paid. Miss the old staff because I love OrangeTheory workouts!

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★ 5

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★ 5

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★ 5

If you’re willing to put in the work, the results will speak for itself. And if you can put up a good sweat with a big smile on your face, then you’re doing it right. Orangetheory provides a fun and inclusive environment where people of various stages in their fitness journey can work out together and support one another. The coaches and staff are beyond amazing! Here, you’re not just a face that walks through the door - you’re family!

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★ 5

I love Orange Theory workouts. I like being pushed to achieve. I am so much fitter and stronger now than before I started working out here!

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★ 5

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★ 5

All the employees are friendly and helpful. Always a great workout. The coaches motivate everyone to do their best. The workouts are always challenging and no two are ever the same. I enjoy the fact that no matter what my skill level is I can always do the workout and at my pace.

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★ 5

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★ 5

Amazing workouts! I highly recommend this place to anyone who wants to get in shape. The coaches are really awesome and helpful, they make you feel motivated. Everyday is a new training, so it’s never boring. Huge shoutout to the staff as well.

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★ 5

I joined OTF a few months ago after not working out for years and the coaches have been so helpful! They do a great job at providing options to make everything possible while still pushing/motivating you during the workout.

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★ 5

Best bang for your buck, no other workout covers it all like OTF.

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★ 5

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★ 5

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★ 5

I love the workouts and all the coaches! I go for a tough workout with a variety of ways to train and exercise. This facility, club and brand does that for me! No matter what Fitness level, you will be satisfied! Love how many options they have to workout each week! Front desk is welcoming and gets to know quick!

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★ 5

OTF west chester is incredible! The classes are hard but doable, the coaches do an excellent job answering all my questions and making sure I get the most out of my workout! Everyone is welcome and everything is scalable. Highly recommend for anyone looking to Kickstart or enhance their fitness!

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★ 5

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★ 5

OTF has changed my life. The coaches push you, encourage you and teach you! It’s an awesome workout! Highly recommend you give it a try.

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★ 5

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★ 5

I cannot say enough about OTF, their staff and coaches! I have been a member for a year and a half! The coaches are encouraging and help you achiece your personal goals. The front staff is always friendly and helpful!

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★ 5

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★ 5

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★ 1

I would never recommend orange theory fitness West Chester. Lindsey the front desk attendant has the worst customer service and worst attitude I've ever seen. Not to mention I could see her laughs because she wasn't wearing a MASK! Make sure you get there 30 minutes early not one second late or they won't let you in no matter what. And I mean 30 seconds late. I can't believe the lack of respect and customer service I got as a first time guest. I was super excited to try OTF and was ready to sign a membership today. The lack of masks during a pandemic by a greeting employee is enough, So they clearly do not need customers and I would never spend as much money as they want to charge and be treated like I was today.

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★ 5

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★ 5

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★ 5

Great overall workout. Instructors are motivating and knowledgeable . Awesome music. Adaptable workout for all levels.

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★ 5

This fitness center is awesome. I had spent some months away from the gym and wasn't in the greatest of shape but received no judgment from any of the staff or members. Everyone has such a positive vibe about them and are willing to help you strive to achieve your goals!

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★ 5

Best exercise experience ever. Love OTF

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★ 5

Been going to this place almost a year now. Friendly staff, challenging workouts and a great atmosphere to stay motivated.

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★ 5

Orange theory is the best! I have not been able to stick with any workout program very long before orange theory. The West Chester location is so welcoming and all of the coaches are fabulous!!

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Variety of daily workouts. Variety of coaching styles. Daily calorie burn!

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★ 5

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★ 5

I’ve been coming to Orange Theory for 18 months and am completely hooked. I love that the workout is different every day and always challenging but doable.

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★ 2

Took a class this past weekend with Doris. It was the worst atmosphere ever. Everyone was chatting with their friends, and socializing rather than really pushing for a great workout. Doris just stormed up and down the center isle. She didn’t give much direction and wasn't motivating. She did this OBNOXIOUS thing by throwing her arm up every time she talked. Weird comparison but think about how Mariah Carey throws her hand around when singing, she did the same thing with her hand every time she talked and would just throw it into the air. It seemed like she was just full of herself rather than interested in actually benefitting the people in the class. I wanted to walk out and go to the la fitness down the road rather than sit through how frustrating this class was. The only thing that kept me there was thinking about the mass amounts of money I spend. The only reason this isn’t 1 start is my sister used to workout at this location and LOVED Dorsey. I wanted to sign up for his class but it was booked and I wasn’t at my home studio making it more difficult to get into. When his class was over he walked through the lobby area giving everyone high fives and referring to them by name. That’s what I expect from an OT team member.

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★ 5

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★ 5

Orange theory is amazing ! I have been a member for almost 10 months and I wouldn’t change a thing. I look forward to every class I take. The environment is always positive and encouraging with the other members and the coaches are top notch - always pushing you to a level you didn’t think was possible.

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★ 5

The workouts are truly for all fitness levels! Coach Greg brings the energy to each class!!

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★ 5

Head coach Greg is knowledgeable, professional and full of energy. He is attentive and an incredible motivator. The workout itself is always varied and always challenging. It works all parts of the body and the results are there! And the front desk staff are lovely too (shoutout!)

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★ 5

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★ 5

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★ 5

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★ 5

I absolutely love the variety of the workouts, always changing the moves, time lengths, and muscle focus. I also love that the coaches are knowledgeable and sometimes we focus on time under tension, sometimes we focus on constant activity, sometimes we focus on heavy weights. I have tried many gyms/exercise programs and this is by far the most effective and the most exciting.

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★ 1

Do not go to this Orange Theory. I had tried OTF at a different studio, but had not signed up for a membership at that time. I attempted to go to this studio to try again and sign up for a monthly pass if I liked it.

I showed up 20 minutes early vs their required 30 minutes for new members. They wouldn’t let me into the class even though I explained I’ve done OTF before. They stated I needed to meet the coach, who was busy with a class in the studio, and fill out paperwork, which I had plenty of time to do. I left and when I talked to them on the phone, they continued arguing with me, telling me things I did not do like confirm through a text (there was nothing in the text about confirming) and then reading me the text that I received.

I asked others I know that do OTF and they shared that they’ve never had this experience with their studios. Some even said they didn’t show up 30 minutes early but the studio was still accommodating. There were very few people in both the previous class and the class I was hoping to get into, likely due to how poorly they treat their guests.

There are plenty of other fitness studios and even Orange Theory studios in the area. Don’t go to this one.

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★ 5

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★ 5

The Orange Theory gym decor, the instructor, and staff generate a lot of energy from the minute you walk in the door. The instructor is easy to hear and I got the feeling he (Dorsey) was talking to me, not just the whole group. He was motivating and encouraging and helped us get one of the best total body workouts EVER! The entire staff was professional and dedicated to fitness.

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★ 5

A great workout that combines both cardio and weights - with a different template every day.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

I survived my second workout at Orange Theory! I didn’t think I would ever say I liked working out ... ever. But I actually did. The trainers are motivating and the people in class become your support system.

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★ 5

This is the best workout that money can buy!

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★ 5

I love the energy of the trainers that I have personally worked with Andrea, Dorsey & Adam. Their drive to push you even harder through this full body workout to get the best results!!! Thank you so much....I AM GOING TO MISS YOU GUYS!!!!!!

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★ 5

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★ 5

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★ 5

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★ 5

Best gym around

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★ 5

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★ 5

Love every class!! They are always challenging and I love the energy of the coaches and classes!!

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★ 1

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★ 5

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★ 5

This is the best workout I have ever had! I used to go to a gym and just run/walk on the treadmill for an hour. I never really pushed myself and was never getting better. After having my son and not feeling like myself for a year after that, I needed to do something for me. Within a year time, I had gotten back to running and breaking all my old records and setting new goals. I was feeling like myself again and even finished my first Half Marathon!

No workout is the same. Your body never gets used to one thing and you are always challenging your muscles. The coaches are there to help in any way they can. It is like having a personal trainer in a group setting. The workouts are challenging, but there are always options to make them work for you. Remember, your first class is free!

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★ 5

There's a different workout every time you go, there's someone there to guide you, you're not doing one thing very long before you switch to a different station so there's no dread or boredom.

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★ 5

As a mom of 3, with a degree in Exercise Science, I have not found a better group fitness environment. I can't say enough about the coaches, the workouts, and the customer service....each aspect of Orange Theory West Chester are all top notch! I feel like I have finally found my 'home' gym.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

OTF is my new obsession! I’ve been a runner for years and I’ve been lacking the drive and knowledge to go do strength training on my own. I LOVE the fact that the class is structured so I know exactly what to do, and I can choose my weights and do my reps at my own pace. This is hands down the best all-around workout I’ve ever done, and it’s super fun with energetic coaches and upbeat music. Great mix of cardio and strength. Love it!

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★ 5

My wife and I have been going to OTF for more than a year and it is the best workout place we’ve ever been. The coaches (Andrea, Dana and Dorsey) are wonderful, the front office staff is friendly and the workout routines are fun. Moreover, the schedule is flexible, as there’re classes available as early as 5am on weekdays, so one can take a shower after the class and head to work. Best of all, the whole OTF concept is to gamefy workout, so it feels like you are playing a game every time you take a class, so for me it is a fun way to stay active and fit.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love it!!

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★ 5

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★ 5

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★ 5

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★ 5

Love this place!

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★ 5

Amazing instructors, staff, and workouts!

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★ 5

Great staff!

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★ 5

Totally loved it. Friendly staff. Great coach. Amazing work out!

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★ 5

Supremely Awesome! Always a challenging yet fulfilling workout... the way everyone should start their day!

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★ 5

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★ 5

A fun and fast paced HIIT workout in a small group. The place is very clean and the staff are all very helpful.

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★ 5

Absolutely love this place and the coaching team! I love the structured workout and the positive driving force of the coaches moving us through the intense-but-fun workout. The hour of your time per workout here is priceless for the fitness you will experience from it.

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★ 5

Best workout...hands down!#

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★ 5

Such a great workout!

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★ 5

Fantastic workout with muscle confusion. Always changing.

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★ 3

Expensive but fun..

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★ 5

Love this studio, love the workout, super love the coaches and staff!!!

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★ 5

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★ 5

I tried my free class today and signed up for a membership right after. Amazing staff and coaches - love the app that tracks your workouts so you can monitor your progress.

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★ 5

I must admit that I was extremely reluctant to try Orange Theory.For a variety of reasons a group workout did not excite me. However while group workouts are still not my favorite I do know that I would not push myself as hard as the trainers do at OTF. Well worth your time, money and a great investment in your mental and physical health.

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★ 5

Love this workout so much!

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★ 5

Love OTF! Best workout I've ever done! Coaches are amazing!

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★ 5

Loving my workouts! You get the best workout in 1 hour!

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★ 5

This is the best workout I have ever had! Every workout you get to walk/run on the tread, row on the rower, and weights on the strength floor. Every workout is different and you will feel the burn after each one. Remember, your first class is free!

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★ 5

What a way to start February...awesome workout!! Love some orange!!!

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★ 5

Great instructor. It would have been nice if my HR data was on the screen. Wil go back.

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★ 5

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★ 5

West Chester OTF has the best trainers and the most energy!!

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★ 5

Dorsey is "the" trainer! Best there is!

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★ 5

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★ 5

Love the energy and intensity of the workouts. It motivates me much more than I could muster on my own. Great trainers here at the West Chester location!

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★ 5

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★ 5

Great workout and its fun

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★ 5

My favorite OTF studio in the country that I’ve been to and I’ve been to 7 different locations.

The coaches are enthusiastic, fun and they will challenge you. I can’t say enough great things about my OTF West Chester community!

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★ 5

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★ 5

Amazing!!

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★ 5

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★ 5

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★ 5

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★ 5

Love OTF!! Great workout for all body types and all levels!

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★ 5

Love it!

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★ 5

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★ 5

Always a great workout with Andrea!

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★ 5

Best place around to workout. Coaches and staff are phenomenal. Every workout is different which keeps it interesting. Try it for a month and you will be hooked!

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★ 5

Great stafff and excellent gym. Get your Orange Theory on!

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★ 5

Love it!! Best workout that I have ever done. I like how hard I end up pushing myself there. Trainers are amazing and front staff always making me feel welcome.

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★ 5

Andrea thanks for getting me started off right!

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★ 5

Best workout to push yourself! Feels awesome!

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★ 5

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★ 5

Awesome workout every time!

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★ 5

Even the days I don’t want to go in I always feel better after I leave.

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★ 5

I love OTF! It really pushes my limits to make me better and more fit. It has also made my endurance 100x better, I always feel like I had a great workout at the end of the class.

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★ 5

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★ 5

Love it! Great coaches and fun, fast-paced workouts.

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★ 5

I love my OTF workouts and their fantastic trainers!!

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★ 5

Mark was great, awesome first class! Will definitely go again!

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★ 5

Great workout in only an hour!

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★ 5

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★ 5

It’s the best workout

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★ 5

Great experience with OTF .

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★ 5

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★ 5

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★ 5

Not my home studio but it was just as AMAZING and i LOVED my coach! The music was killer! I can’t wait to go back next week while I’m still in town.

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★ 1

I am not one to ever write negative reviews, however, I called this orange theory fitness to find out some information about their classes and pricing. They refused to give any information for pricing over the phone and said it was all based off of a personal basis. I explained to them that I have a 4 month old baby and my schedule is a little crazy right now, but no such luck. They again said they couldn’t help me on the phone and told me to come in tomorrow and they will let me try a class for free and discuss pricing then. I tried to be understanding because I have worked sales jobs in the past and get that it is nearly impossible to get a sale without the person present. Fast forward to Friday morning, I get to the orange theory location at 9:10 for the 9:30 class thinking that that will give them time to get me set up. Once again, I am refused service and told I needed to be there 30 minutes before. I explain again that I have a baby and work on his schedule and ask why I wasn’t told this on the phone when I spoke to the girl on the phone yesterday. They tell me it isn’t their problem and that they can’t get me in until the 1045 class. Not only is that 1 hr and 35 minutes from when I arrived but it is also past the time that my baby will be waking up to eat. I am so disappointed in their customer service and lack of communication.

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★ 5

Motivating workout-awesome coaches

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★ 5

I live in FL but when I visit my son and daughter in law, I love that I can go to a OTF here in West Chester! The coaches are friendly and encouraging and I love the variety of class times available! Great to be able to continue my work out schedule even when I’m out of town!

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★ 5

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★ 5

Great Endurance power day! Thanks for motivation Dorsey!!

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★ 5

Love, Love, Love this place! Coaches are amazing. They push you to give more and dig deeper. A great coach makes all the difference:) There is a different workout every day so you will not be repeating the same boring routine. It’s all at your own effort so you get the benefit of being in a group workout and getting everyone’s energy but you get to be at your pace.

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★ 5

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★ 5

Workout is great

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★ 5

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★ 5

Class with Dorsey is awesome! Can’t wait to go back for my next class.

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★ 5

I have known Dorsey for many years!! I never knew I could enjoy group fitness classes until he suggested OTF. He motivates, encourages and truly wants the best for his classes & is all in while he coaches! I appreciate you and I am so glad OTF West Chester has a Coach of your caliber! Wonderful atmosphere, motivating work outs and never intimidation! If you haven't tried it yet - you are missing out!

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★ 5

Love the fact that you are guaranteed burning bunches of calories in under an hour!! Total time saver!!! Love it!

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★ 5

Loved my workout!!

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★ 5

Awesome workout! Not my home gym, but it was great to keep it going while on vacation

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★ 5

Love OTF! Music and coaches are motivating. Fun place. Pushes you to your limits.

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★ 5

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★ 5

Orangetheory is a great workout for all fitness levels. The coaches keep you motivated and help you achieve things you didn’t think you could do!

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★ 5

OTF West Chester is awesome! Coaches are amazing and they push you to continuously improve!! Great workout and support. Motivates me all the time!!

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★ 5

I love going to my work out ! Gives me energy inspiration and drives me to be the best me thank u

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★ 5

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★ 5

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