★ 5

I lost 200 lbs at Planet Fitness Indianola. I've kept it off for 11 years at Planet Fitness Indianola. I've worked on sobriety for 2 years and 11 months currently as I write this message at Planet Fitness Indianola and also have alleviated my physical issues and constantly working on behavioral therapy in the gym for my mental health issues, Planet Fitness Indianola Great staff, Good people there, Good environment!!❤️💪🏾💯

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★ 5

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★ 3

I come to this PF nearly daily. There are only two stairmasters and one is nearly always broken. They need to switch out some of the treadmills for a couple more stairmasters and make sure their equipment is up and working. The women’s locker room is disgusting - the shower stalls are not regularly maintained. Other planet fitnesses have 6-8 stairmasters and much better locker rooms, but this is the closest to me. But be advised it is dirty and small.

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★ 1

didn't even go in

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★ 5

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★ 1

Club is small, not clean, and most of the towel stations are empty, so equipment isnt wiped down.

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★ 1

I have been in several planet fitness in different states . This is the worst one so far . Squeezed in really tight place and dirty . If you have a claustrophobia . Don’t go to this location

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★ 1

Absolutely my least favorite location. It's small and dirty. The tanning beds suck and need updated. I'll drive a little further to go to the one in Westerville. The location on indianola is trash

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★ 2

The showers are freezing here but the Dublin location is consistently hot. Are we all not dues paying black card members⁉️ what about the massage chairs⁉️ turn up the heat for clintonville too. That's garbage dude. It's chilly out bruh. I guess Clintonville deserves to get sick this fall huh? I couldn't even get clean after I put that good good work in because of SUBPAR CONDITIONS. TIGHTEN UP or be transparent & just tell us this side only deserves cold and Luke warm at best water. Guess I can't comfortably get clean after I work out in clu

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★ 3

I like the environment but there is a lack of more ladder simulator.

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★ 5

They are open 24-5 they so close for cleaning

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★ 5

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★ 5

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★ 5

Very nice place! Everyone working there is very nice and helpful. Thanks planet fitness 💪🏼

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★ 1

IF YOU ARE A WOMAN/V OWNER DO NOT GO!!! THREAT TO UR SAFTEY!!! There was a man who fell through the
Ceiling of the women’s locker room!!!!

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★ 5

Well organized.

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★ 4

Clean facility, attentive desk. Would like a rowing machine.

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★ 4

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★ 5

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★ 5

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★ 4

Nice gym

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★ 5

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★ 5

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★ 5

Excelente.

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★ 5

Cheap cost and a great workout

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★ 4

Marquise is a great manager, he has very friendly staff who clean and welcome you. The only thing is that this location is rather small and I’d like it to have the famous hip thrust machine ha!!!

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★ 5

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★ 5

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★ 4

Wish they had stand up tanning beds. But overall great place to exercise. Clean, sometimes a bit crowded but excellent customer service.

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★ 5

I have been a long-time customer of Planet Fitness. The staff is great and the equipment is well maintained. I don't feel pressured or judged when entering the facility. If you have the black card, you have additional amenities like the tanning beds or the massage tables. We'll worth the money for the membership.

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★ 3

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★ 2

I purchased a black card membership when I asked supervisor on shift with help accessing the massage rooms they gave me false information and laughed. I’ll just downgrade now.

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★ 5

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★ 4

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★ 4

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★ 3

This is one of the smaller gyms. It's clean but packed with people. Some equipment is limited in comparison to other locations.

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★ 3

The bathrooms and showers are dirty, and It could use some TLC. The gym is great and has a lot to offer. I give it an average score of 3.5 for this location.

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★ 5

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★ 2

This is my least favorite planet fitness to go to. Always overcrowded, small, and they only have 2 stair master machines that are always being used. Don’t use this location if you want to workout on the stair master.

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★ 5

Clean and everyone is friendly. Pretty much to themselves. Relaxing atmosphere. No judgement zone

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★ 1

cancellation process is stupid and unfair with planet fitness. i spoke with Kaylee on the phone and she was extremely rude and even hung up the phone on me.

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★ 3

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★ 5

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★ 5

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★ 5

My favorite place, shower, lockers and great attentive staff.

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★ 4

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★ 1

I’ve belonged to planet fitness for a while now and this location is by far the worst I’ve been to. The whole facility smelled like vomit. As this is my first time at this location I will not be coming back. Never do I write reviews.

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★ 5

Got a Black card membership for Valentine's day. This certain location is close and always friendly. In my handful of visits I've only had to wait one time. Let me clarify, I go tanning there. Beds are amazing. New bulbs, so be careful if first time tanning in awhile ; my advice start slow. I have gotten into a bed that hasn't been cleaned but I always bring a towel!
Not much parking in the area.

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★ 5

Me gusto ,y estoy inscrito en el

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★ 1

Their cancellation policy is ridiculous
I have tried canceling the membership a few time but they don’t finalize it and keep charging. I have mail them letters per their request and gone in person and nothing. Very outrageous

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★ 5

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★ 5

Lo recomiendo, buenas máquinas y precios

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★ 1

Facility is super small and undersized. Old equipment and not not enough. Staff was too busy playing with each other to acknowledge or clean. Locker room was nasty, and looked like someone one was cooking and living in the changing area. Facility needs a major upgrade.

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★ 4

Cheapest membership around. Seems to be clean and friendly staff. They have plenty of cardio machines; treadmill, elliptical, row machine, bike, and seated bike. They have weight machines for upper and lower body. Free weights and benches. They also have tanning beds. They have massage chairs and hydro massage. The bathrooms have lockers, showers and a blowdryer.

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★ 3

been going to this gym for like 6 years now and it's Fine. there's only 3 smith machines and 1 has been broken for several weeks now, which is pretty disappointing for such a busy gym where there's already lines for those machines... just limited space + equipment overall. but it's usually clean enough and the employees are nice. i only still go here because it's 5 minutes from my house tbh.

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★ 5

Andrew and the rest of the staff were very helpful and professional.

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★ 5

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★ 4

Can't beat the price. The staff is always friendly, and the space is clean. Sometimes the heat is cranked a little too high. The parking lot can be crowded and difficult too navigate, but there is always space.

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★ 5

Small footprint but super nice staff.

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★ 5

Kind-hearted staff. Caring and considerate patrons make aging boomer feel accepted and welcomed.

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★ 1

Avoid at all costs. If you’re planning on signing up, be aware: they do not let you cancel your membership on the phone or through the app. You have to do it IN PERSON. I have never been to a gym that made you drive 15 minutes just to cancel your membership. Total waste of time, and that policy clearly only exists to save Planet Fitness money. Easily the greediest gym you can join, and there are better fitness options anyway.

Edit: Look at their reply lmao. They want me to send a letter!!! I'll get the messenger pigeons ready while they figure out modern technology.

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★ 1

I'm a foreigner and I was laughed at by employee, Marquis (sp?) for my outfit. Never received any help after issuing a complaint on the app

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★ 5

Awsome place , clean . Really good !

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★ 4

Smaller gym that doesn't have a ton of equipment choices, but it has what I need. Always clean and the staff are friendly and helpful.

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★ 5

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★ 3

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★ 5

At a very good location. Friendly and clean. I wish the light at the massage bed can switch on/off for better comfortable when relaxing (bright 4 👀) when laying down.
Thanks for opening 24/5
See you guys soon.

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★ 4

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★ 5

Smaller planet fitness with an extremely odd layout, especially the men's locker room. It is maze like in design, and there is no privacy at all. The usual changing area is nonexistent at this location, and the first area everyone walks through is the lockers in the most awkward and intrusive way. It made me feel uncomfortable, like I was intruding on others who were changing. The shower area was even worse, where there is not even a curtain to the niche area across from the shower. I am guessing it was planned to be a private changing area but has not been implemented properly.
Overall, it is a nice and clean facility that could have been designed better, but it is a little late to change that now.

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★ 5

I love this gym. They do the best they can. Tanning is always cleans and same with the equipment

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★ 1

I'm having major back surgery tomorrow and you know since I don't go to the gym that I pay the membership for $24 a month every single year $45 a year just to renew my membership. If it makes a money off of me without me using their services my own fault of course. My surgery was scheduled for last week thank goodness it didn't happen because I was able to go in and try to put my membership on hold or cancel it. The young lady behind the desk was very kind and trying to help me but the gentleman he wasn't rude or anything but never turned around once while she was asking him questions and as we were about to start then he says but we have to have a note from your Doctor. I mean 2° I get it people be putting their memberships on hold but who cares put it on hold you can even have a clause to wear if they don't re do it within so many months that they say they're going to tsend cancel it. Tell me that he needed a note for my Doctor blew my mind away again part of me does understand that they would rather lose me as a customer a customer that doesn't even use their gym but pays the fee every single month faithfully. Oh well if they'd rather lose me as a customer then put my membership on hold for a couple months then that's how it is I guess but it just floors me especially with all the negative publicity they've had here lately and as many people as they lost just floors me that they would rather lose a customer that pays every single month then put me on hold for a couple months I just don't get it oh well they probably just save me another $24 a month for the next 10 years LOL good riddance to that bill that I don't want to pay anymore anyways.

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★ 1

Mal no aseptan cash todo se hace en linea imagina a un grupo amish llendo a ejercitarse

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★ 4

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★ 5

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★ 5

Love it there always friendly staff

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★ 3

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★ 1

Almenos este no me gusto e ido a otros y estan mejor

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★ 4

Great for ameatures, not good for experienced people really. Best for people nervous about working out 👍👍

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★ 1

The gym is nice but the service is lacking. I have come to the gym 3 times to cancel my membership and I continue to be charged. It is very difficult getting support from the employees and management. Every time I go in, I'm reassured the issue with billing has been fixed, yet every month I keep getting charged. I'm going to have to file a grievance with my bank to have this addressed as a fraud if I keep getting charged. I'm not sure what else to do.

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★ 5

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★ 5

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★ 3

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★ 1

Go here regularly and although I love the location the gym is always filthy - there’s too many people sitting at the desk for the gym to be this bad. It’s a gym the number one thing the staff should be on top of is cleaning and they do not.

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★ 3

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★ 5

nice gym pool and tanning bed Kool place to work out. went to clintinville.

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★ 4

Just relocated to the area and this is the closest Planet Fitness. This facility is very small and equipment is crammed in tightly. When there are a decent amount of people there everyone is on top of each other working out. They have a nice array of equipment to choose from which is nice and I have yet to experience equipment out of order. Definitely need to reconsider the layout of the place and find more room for stretching and mat work than is currently available. Since I am new here I definitely need to learn the flow of people so I can pick a good time to go when the crowd is low. My normal early morning workout time doesn’t work well for this location. Staff seem friendly. Facility is clean (although I haven’t yet ventured into the locker room). If there was more space to workout without feeling like you are on top of your neighbor I would give this a higher rating.

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★ 1

Went today and seriously considering canceling my membership. Half of the cleaning stations are out of order or not checked regularly so they are out of towels or cleaning solutions. In turn, people aren't cleaning the equipment after use. I left mid work out, absolutely disgusting.

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★ 1

Judgement free zone....? More like Judge em all zone. Quit flodgin and make some gains.

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★ 5

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★ 3

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★ 5

It is a very clean place and everyone is in their own right, just what i was looking for.

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★ 5

Good place 👍

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★ 5

Love this place. Only problem is that only one shower makes hot water and it's been that way forever

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★ 5

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★ 2

Been going here for years. Convenient and small but has gone down-hill. Very dirty equipment and restrooms are filthy, out of toilet paper & soap dispenser has not worked in weeks. Staff is standing around talking, swearing, unprofessional. Just need to be cleaned up!

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★ 4

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★ 1

No consideration for diversity and inclusion. Asked for a 'doctor's note' when I requested to suspend my membership for ONE month due to Ramadan. Fasting is not a disease, rather therapeutic. Please take lessons in DEI!!!

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★ 1

Jack was rude!

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★ 3

Small PF. You'll need to go between 10 am and 2 om or else you're fighting for a bench/machine.

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★ 5

Staff is always super friendly, gym is kept up nicely. Great Planet Fitness to be a part of!

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★ 4

Is not bad, but weird setup

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★ 5

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★ 5

The soap dispenser reviews are killing me lol the place is cool staff is dope but listen. It’s not the people that need to change it’s the Saturday Sunday 7 am to 7 pm. Give me a 5 am open if you are going to do me like this. Or make it 24/7 and man up. I will pay more for either option. Please help

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★ 3

Wery small 👎

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★ 5

Love working out here

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★ 2

Try to have you pay for another month after u cancel

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★ 1

WTH??? Allowing men in the women’s locker room???
Give me a break .. nope nope and canceling membership..

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★ 5

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★ 4

Alil tight spaced people are on top of each other, but overall it’s a cool place to be.

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★ 5

Polite staff. Great audience.

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★ 5

Loved the vibe very relaxed and intimate. Great staff àlso. Plus the location was slightly ducked off in the corner of the plaza.

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★ 4

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★ 2

Just change the rules of the 30 minute room if you're not going to enforce them. It's very aggravating that people do their own thing and then get pissy when someone wants to follow the sign on the wall.

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★ 4

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★ 5

Convenient place close to home to work out. Would recommend to people in the area looking for a close gym

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★ 4

Semi truck parking nice showers, great staff

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★ 5

I love the facility and the people however they should monitor the 30-minute workout room a little more closely It was very frustrating to have other patrons sitting on the equipment texting while you're trying to do your 30 minute workout and get out of there

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★ 4

Generally speaking, planet fitness is the wild west. do what you want, no one cares (which is a comforting thing at a gym in my opinion.) love that they are open for 24 hours; don't love that it takes them months to fix simple stuff like a soap dispenser in the bathroom.

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★ 4

It's a good gym with most of what the average person working out needs.

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★ 5

Love this gym!!! Lot's of great energy and beautiful people!!!!

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★ 5

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★ 3

Need heavier weights, only 3 barbells on smith machines in the place, but for the price it serves it's purpose.

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★ 1

Dirty, smelly, broken soap dispensers for months now, hydromassage bed 7 broken for weeks, have to notify staff about lack of sanitizer/paper towels, untrained staff programming the tanning beds (requested 8 minutes, bed still going after 10 minutes…got off & ask that they shut off parteners bed which they would not do & I had to bang on the door like mad), when there is enough staff they hang around the front desk either visiting or on their phones. This place needs some serious attention.

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★ 5

The Indianola location was very helping. Every issue I had they fixed in person. That’s exactly what I expect the employees there are awesome

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★ 5

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★ 3

Air feels a bit compact ,other than that it's a great location

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★ 5

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★ 2

This gym is probably the trashiest Planet Fitness anymore. The female bathroom is always dirty. There are 2 soap dispensers in it. One has fallen off the wall and the other one needs new batteries. Yes, it has been mentioned to the front desk multiple times. The floors and sinks are always dirty. This place has gone down hill so much. I dont think they are even cleaning the tanning beds in between use. There is no room to do any exercises on a mat. Disappointed. I only still go there because it's closest to home.

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★ 1

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★ 1

Always pack.. employees are lazy and rude..

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★ 5

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★ 5

Smaller PF but has great staff and equipment. Facility is clean and it’s a convenient location too!

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★ 5

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★ 4

Clintonville location. It's usually pretty clean and the staff are really nice. Customers seem friendly.

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★ 5

I always work out here. Good spot to train

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★ 5

Great place to work out.

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★ 3

There is no fitness area with pull up, but I found cockroach there

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★ 5

24 hour open

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★ 4

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★ 1

A super rude and super conceited manager who is there on Friday nights is called Destiny and treats people super badly.

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★ 4

Stuff gets stolen, lazy staff on their phones, one of the two stair steppers broken for about 4 months.

Pretty clean, good hours, cheap. It's an okay gym.

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★ 5

Excelente lugar

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★ 5

I was not able to put the time in on my schedule

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★ 5

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★ 2

The indianola location the stair stepper has been down since May or June. Wouldn't be so bad but they have only two, other have multi. The drinking fountain doesn't cool. Staff and visitors are always on their phone in the lockers,in this world. Paper towels are out a lot.

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★ 5

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★ 5

Nice and clean

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★ 5

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★ 5

Lost my id & they called me at home & had it secured in their safe. Thanks PF👍

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★ 1

Attention attention attention, gym goers please do not go to this location for work out. There are a lot of people who come here for only stealing instead of coming for work out. The management here are also irresponsible if you got your stuff stolen here you will not get any help from the management team or the workers. I got my wallet and car keys stolen and when I asked for video surveillance camera the manager told me there are no any cameras in this planet fitness location.I called the police to report the theft and they told me since there is no video surveillance in that building they will not be able help me. Also the safety of this location is compromised since there are no surveillance cameras in this building this means it is too risk to work out. If you don’t went a problem please DO NOT come here for work out.

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★ 5

Clean gym with all the equipment you need to be successful!

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★ 5

Great place!

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★ 5

Nice place 4 exercise

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★ 5

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★ 5

Going there good place nice staff

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★ 1

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★ 5

Got my treadmill workout

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★ 1

I will never recommend planet fitness I was told I would not be charged since I cancelled but I was still charged, I asked for a refund & they told me no. Do not join planet fitness

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★ 1

Blatant breach of contract combined with management denying they can be at fault for anything. I watched them write lies twice to weasel out of getting in trouble with corporate when they messed up. Don't do a corporate PF, do a franchise. But it's cheaper to just buy your own weights and treadmill. Staff is very out of shape and they can't keep employees.

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★ 2

Not the best planet fitness location in Columbus. If you’re able to try and avoid it as there have been multiple car break ins, one of which I experienced. There are no functional cameras in the lot that can help either, so if someone gets into your car there’s nothing that can be done. Had $300 stolen. Always lock your locker here too, I’ve seen people rummaging through unlocked ones. Not a safe gym and the clientele is just as questionable. I’ve quit coming to this location entirely because of these issues.
Upside though the staff is friendly and they do a good job keeping the place clean (at least when I was going)

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★ 5

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★ 5

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★ 5

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★ 5

The manager, Meko, is awesome!!!!!!! I love his customer service. I can't wait til 60 days. I'm switching this gym as my home location! They have equipment here other planet fitness don't have. Honestly, the way meko care for his customers is everything to me! Keep up the good work, Meko. I see you moving to the top!

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★ 4

Gym is mostly fine. I have permanent nerve damage and the massage beds help a lot. Most of the staff know so they'll let me use the beds for however long I need em. Though there's one guy who will only give me 10 minutes. A short guy with blond hair and piercings and he seems to have an attitude sometimes. But idk maybe he just has bad days

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★ 4

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★ 5

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★ 5

Best gym I could ever ask for great staff great coworkers just an all around place to be yourself if anyone is looking for a job where you can be urself this would be the place

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★ 4

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★ 5

I love it.

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★ 4

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★ 5

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★ 1

Racist staff. Unwilling to help you out even when they acknowledge they made a mistake. It’s taken 3 months to process a refund I still haven’t gotten. Every time I call they simply say, “if you call back you will hear the same rhetoric again”.

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★ 5

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★ 5

The staff is great and the gym is always really clean! It’s my favorite planet fitness in Columbus!

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★ 3

I’m not sure what’s going on— maybe staffing, maybe management change but this location is becoming one of the worst. Filthy, so many things broken, hot and humid.. just a disaster. However, the staff when I was there was very kind so three stars to them!

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★ 5

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★ 5

Great equipment and no judgement

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★ 5

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★ 1

Got kicked out for wearing crocs great first experience :) don’t recommend it at all

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★ 1

This locations is the worst there's this white guy with a beard doesn't let anyone workout or have a good time kicks people out for wearing pants that aren't sweats or shorts asked me to leave in the middle of my workout people just want to be healthy and have a good workout not deal with rude employees

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★ 5

I like this gym, cheap convenient and clean

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★ 5

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★ 4

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★ 5

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★ 4

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★ 4

The gym has a lot of newer equipment (May '23) which is nice.

It absolutely kills me that there's always people in the 30 minute circuit area doing multiple sets on the machines. Last time they're was a guy on the bench press machine in the circuit area the entire 30 minutes I was doing the circuit (see photo) and I had to take a picture because he was directly beneath the 30-minute-circuit-onky sign

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★ 5

Gunnar is so amazing and so accommodating, He answered all of my questions and had such an amazing attitude !! I will definitely be back thanks to him.

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★ 4

While visiting Columbus, I stopped in. I travel a lot and have visited many Planet Fitness locations across the country. This gym is clean and well arranged. The staff had smiles as I entered, and the vibe was energetic and positive. I'll return every time I'm in the area

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★ 5

Best place to work out, hands down! I recommend the 20 dollar choice to join. Then you get all the perks!

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★ 3

My favorite spot to workout. It's easy and affordable

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★ 5

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★ 4

A good average fitness, because it is smaller it lacks the 360 fitness area. But got a good amount of equipment in every other variety. And design wise, a lot of the machines feel tight due to their size and layout.

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★ 3

Did not go there.

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★ 4

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★ 2

Could be way better if the owner tried to make it better.

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★ 3

Outdated equipment… one of the employees was going to work on himself in the bathroom around 1am in the stall lol

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★ 2

Needs stand up tanning beds.

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★ 1

Here's my BBB complaint...

I came into the gym (Planet Fitness) today, April 13, 2023 and was told I could not go in. I was told that I was informed two times previous to update my credit card information and I had not so I could not go in. I said that I had paid for the month as they had my bank account information and I was paid up through April 17, 2023. My complaint is that I was denied a paid for service in order to extort financial information. This should be illegal. I also was not told when I was reminded (twice) to update my card information that I would be paying to be punished in this way, nor that these reminders were being logged. I was also not told I would have to cancel in person while I was there. I went home to log in online and found this out later. I went back to the gym to cancel, told the representative my story and she only wrote "billing" as the reason for cancellation. My cancellation was processed. I asked how many days I would be allowed to use the gym still and was told a date in May. I asked if I was being charged for an additional month and was told that my direct withdrawal was "drafting" (four days from the end date?) I was not offered a refund. I had told her that I was not comfortable with the company having direct access to my account information if they had a flagrant disregard for the law and would punish a paid up customer. When I signed up I was suspicious of this kind of thing happening but for $10.75 a month I decided to ignore that they had no way to pay ahead of time nor any way to pay as I go or with a credit card. I was further suspicious of a back up credit card needing to be on file. In the past I have found these to be red flags for coercive practices and, months later, I see I should have trusted my instincts yet again. I could not find an account number online but my carbon copy of the cancellation has membership#

I would like to see a change in policy. If someone is paid up, Planet Fitness should not be able to deny paid for services extort from members

Refund

An apology. and if there are consequences attached to something or interactions are being logged then members should be notified of such.

And your response attempts to mischaracterize the event as a cancellation instead of acknowledging the reason for my cancellation and complaint which is another red flag. I don't trust Planet Fittness with my bank information nor do I trust giving them access to my bank account. It is being abused illegally.

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★ 5

my favorite gym...

Source: Google