★ 5

I hadn't been there for a month and I see they've added more machines. Thank you.//Hacía un mes que no iba y veo que han añadido más máquinas. Gracias.

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★ 5

Excelente han integrado maquinas nuevas

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★ 4

EDIT: I had to update my review, added at bottom and bumped from 2 starts to 4.

Place is okay for a generic workout. Think of a hotel gym, then multiply it by 50. There is an overabundance of cardio equipment which unfortunately doesn't even get fully used...just wasted space whereas there is a severe lack of bumbbells, plates, and machine variety. It's a flagrant bias towards diligent people. In the focus on unwelcoming stronger people, they ended up segregating a huge part of the community.

Unfortunately, I don't think you can beat the cost, it is really economical. I will add you get a bit more than what you pay for.

EDIT:
They just surprised everyone by adding a vast assortment of brand new machines, dumbbells & plates, and a new powerlifting area where the stretching area was before.

The new assortment of machines target the whole body and go from unilateral lat pulldown, bench press, preacher curls, and even hip thrust machine.

The new powerlifting area added three new cages and a lotta bumper plates for those overhead exercises.

This was a fantastic addition to their whole setup.

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★ 5

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★ 5

New remodel is sweet! Great additions with the free weights and racks. Can get pretty busy, but there is ample space to accommodate. Best cbus area PF!

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★ 5

The new equipment and set up is absolutely impressive 💯 the staff at this location is always so informative, kind, and professional. The gym is very clean. I would highly recommend getting a black card membership because the spa area is top notch and an incomparable value.

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★ 5

New gear just came in. Really nice machines to use and lots of space.

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★ 1

Today was the day I chose to start working out again. Pizza Planet closed for remodeling. Ridiculous.

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★ 5

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★ 5

All the equipment I need, plus a nice hydromassage after workout. Staff is friendly.

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★ 1

Terrible customer service at this location. I was in Indonesia for 3 months and placed my card on hold, yet I was still charged late fees even though I never used the gym. When I called to fix it, one call went unanswered, another was hung up on, and the last employee sent me to corporate, who refused to help.

I’ve since emailed the club’s manager and will update this review if the issue is resolved. I also have over 800k followers on TikTok and plan to share this experience if it isn’t made right.

Extremely disappointing — I’m seriously considering canceling and telling others to avoid this location until they fix how they treat their members.

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★ 5

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★ 5

A good place to work out

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★ 5

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★ 1

Waited about 10 minutes for someone to attend to the desk before walking the entire building twice and still couldn't find any help after another 5/7 mins someone came and said they were in a meeting with a manager
I find that hard to believe at 8pm ish and no one could leave a note saying such at the desk??

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★ 4

Just moved to the area and gym seems pretty clean and not too busy, front desk is hit or miss though - some of them are friendly while some of them are kinda rude and apparently can't even be bothered to help you.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

They are deceiving their customers, of which I am one, by charging illegal money from my bank account, but unfortunately no one is taking responsibility for me.

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★ 5

Well maintained

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Very basic gym, it has more treadmills than the real needed machines, a bunch machines need maintance, there is a balloon in the ceilling than it's been there for ages, it has a lot of space to be a good gym but it needs some TCL.

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★ 5

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★ 3

Broken showers, dirty changing rooms, no chairs in changing stalls. There hasn't been a trainer on staff four the last three months. That being said, it's still the best training center in the area.

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★ 5

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★ 1

Car keys were stolen out of my locker while I was working out and the person stole my wallet out of my car. Notified PF and they couldn’t provide any video since they can only provide this to the police. Given that this is a low priority for the police, they won’t investigate the issue further. Seems like this is not the first time happening at this location.

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★ 5

My lock to my locker wasn’t opening today so I asked the front desk for help. Robert working the desk tried to help me open my locker, and when we couldn’t figure it out, he had another staff member come and break it for me. They gave me a new lock no problem at all! Robert and the other staff member were super helpful and very friendly!! Shoutout the staff

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★ 5

Clean workout area, lots of machines and free weights. Recovery massage chairs and beds were my favorites. Tanning beds also clean and comfortable.

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★ 1

Keys were stolen out of my locker and my car was accessed while working out. Cards and cash stolen from my wallet. PF was notified and said they can’t/wont review video or do anything about it. Wouldn’t you want members to feel safe and ensure it wasn’t another member or staff?

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★ 1

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★ 1

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★ 3

I enjoy working out here. My only reason for the 3-Star rating this time is that after I was done working out, I found out the water was shutt off for repairs. No water ANYWHERE except the water they sell. They SHOULD HAVE offered a bottle to those in need. They had a chance to fix it, and in my opinion, failed. I hope they do better next time.

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★ 4

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★ 1

Quite literally one of the worst experiences I have had with any company. Very disappointing in their management and how they run their business. Don't think I will ever step foot in another Planet Fitness again.

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★ 2

This location used to be my favorite but lately it has been lacking. I've been stopping pretty regularly to tan in the mornings before work with no issues, until today. Got there around 6am & literally waited for almost 30 minutes as a line formed of people waiting to either tan or use the other amenities. Finally a female employee showed up. She had been in the locker room showering/washing her hair instead of doing her job. Very unprofessional. Needless to say several of us were quite irritated as we had jobs to get to. Will defiantly be looking into another location or gym.

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★ 5

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★ 5

My favorite place to be ♡♡

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★ 5

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★ 4

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★ 2

Rating mainly due to improper handling of crowd. Management should bring ideas on crowd management. Lot of young kids and some other people just stand in front of machines and gossip and waste time of others. As people don’t share machines while resting, it really becomes difficult to complete exercise routines.

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★ 1

The stuff lady at the front desk is so bad in treatment towards the customer

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★ 5

I am an everyday visitor. I am always greeted (coming and going) so nicely!! Not to mention, the facility is well kept

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★ 5

Clean gym, friendly staff. Good equipment selection

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★ 3

Depending on the shift. Late night is the best. Hardly and people and the staff is amazing!!! Late night is 5 star.... days 3

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★ 4

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★ 4

Nice place

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★ 1

I’m writing this due to the very significant decline in quality. New manager (man) with long hair is never actually working on the floor, nor his other peers. There is no greeting whatsoever upon arrival, which is whatever. You’re lucky if you even get a smile. Paper towels are NEVER filled. I workout daily for close to two hours here and it has become a norm that all of the paper towel dispensers are empty, usually for the entire length of my workout. Real smart during Covid and flu season. There is no policy enforced regarding member behavior or age. Every single day, there are groups of teenagers in the middle of the floor wrestling, slapping, and hitting each other for laughs. From an equipment standpoint, it is beyond common to wait for 15-20 minutes for cables and/or benches. While 1/3 of the cardio equipment is never in use. Ever.

If this does not improve soon, as i understand volume increases after the new year, i will be taking and recommending membership elsewhere

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★ 5

Me encanta

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★ 5

💪💪

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★ 1

Called to get information on the tier levels. Bre answered and she was extremely rude. She has an attitude from the beginning like I was interrupting her day. Please work on customer service. This makes me not even want to go to this gym.

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★ 5

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★ 4

Had a great workout today. Would like to see some hand sanitizer available, especially during cold and flu season.

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★ 4

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★ 4

I appreciate the manager for keeping fresh flowers in the ladies room it’s very refreshing and kind ! I do wish this Pf had some of the equipment I seen online at other locations but over this is my spot the cleanliness is fair in the ladies room

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★ 1

Just visited this location and not sure what happened. Overall my experience was okay because I have been here as a member for a number of years. I recently moved and have a new location in newark, but needed to use this location today and was disappointed. I come in to find a tall skinny gentleman behind the desk that barely acknowledged me and even when I did say a greeting to him he almost acted like I shouldn't. Then seemed mad when I left and told him to have a good one. When I worked there many years ago, this dude would have failed miserably on a survey. Should not be allowed to be at front desk alone. Overall, not a very clean Club anymore and the clientele has just become cheesy. I am glad I do not have to rely on this location anymore

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★ 5

The Best

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★ 3

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★ 4

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★ 5

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★ 1

First time trying to visit this club. They were supposed to open at 7:00am. I left at 7:20 as they never opened.

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★ 2

This PF location, like many of the others in the Columbus area, is in dire need of updated equipment. It's like stepping back in time 20 years ago. With the insane crowds that work out here, you'd think they would try to keep up to date with the average PF standard.

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★ 5

Love this gym. It’s large, clean, and the staff are good people

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

What's with all them generic photos? Also way too many cardio machines

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★ 3

Facility is great but there was no one at the front desk for over an hour. Ridiculous!

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★ 1

This is the nastiest pf I’ve ever been in. I went to use the tanning booth and I walk into a pile of paper towels under the chair and in the booth. I removed the paper towels thinking maybe they were cleaning and forgotten them… to my surprise it looks like someone had a pair of scissors and gave themselves a little hair cut underneath the paper towels. Obviously, the booth was not cleaned. I wasn’t even mad at this point. You could only laugh at something this disgusting. I’m glad it was just hair and not anything else, but still disgusting for the public.if you zoom in on the photos you’re able to see it.

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★ 5

Friendly people 👍

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★ 5

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★ 5

This gym is amazing! Not to mention the incredible Tina who just crushes it 💪 I highly recommend working out at this facility!

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★ 5

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★ 3

Just okay

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★ 5

I have to give a BIG shout out to Tina! This gal is just amazing! She hits me with a "Good morning!" every time I walk in and somehow, she is everywhere all at once! Tina is always cleaning something. The locker room, showers and bathroom stalls are spotless! Yesterday, I watched her an another employee clean (and I mean CLEAN) the stair master machines. She is always busy, always cleaning and somehow always greeting every member as they walk in. Tina just has the best attitude and keeps me coming back. This gal is Planet Fitness Sawmill!

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★ 5

Highly recommended! Tina at the front desk is so polite every time I come in. I drive around Columbus and surrounding areas but always make time to stop into planet fitness Sawmill Road because the staff is so polite and the gym is always clean.

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★ 4

Cheap gym membership, moderately clean, some employees are nice some are rude. Decent machines. I have been to others Planet Fitness with better machines.

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★ 2

I canceled my membership back in 2020 when it wasn’t being used, I decided I needed to reopen it or start a new account, I got very little help from the front desk. One clerk brought over a club member thinking he could help me with my credit card issue. Another lovely staff member whose name I can’t remember Took time to try to figure out what was going on, we got no answers. I tried looking up contact information for corporate through the website with no luck. Their website does not have adequate customer service information, I then called this club again to see if I could speak with a manager, and instead I got hung up on. currently looking for other places to work out because they have shown me that they have no interest in keeping me as a potential member.

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★ 5

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★ 4

Decent location with friendly staff. They need more stair master machines and are slow to repair equipment

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★ 4

Good gym but needs to cater more to strength training

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★ 1

Had my wallet stolen, and noticed a planet fitness membership was being charged — I had to reach out to customer service , they said it was this location . I reach out to this location confirmed that the site had in fact been the one used only once (50 miles from where I live) I reached out to the site , let them know that I had a police report to show where my wallet had been stolen, the manager I contacted them more than 10 times still they claim they are going to refund and I should expect the managers manager to reach out to me — he evidently couldn’t care less about correcting this , because it’s been more than 3 months and they continued to charge me another month, and even refused to refund me or make an inquiry for the police report to verify my story . I’m 3+ months trying to deal with this , never got a call back, never got a refund , the site is one I would not recommend dealing with on a customer service level — I recommend if anyone has a problem with the site , change your card information, and put a block on the site from being able to charge you as their priority is to only get as much money out of you as they can , they have no interest in doing the right thing.
Update #1 after reaching out over email as per the owners suggestion per this review comment I am continuing to lose hope as I provided the email from communication with the location in question, along with a photo of the review as requested and immediately the first email I got back was asking if I’ve tried to reach out to the site about the issues when it clearly states in the review I’ve made many attempts , and I even provided email correspondence with the location. I will continue to update but I’m continuing to lose hope and become more frustrated
Edit #2 I’ve gotten 4 replies from the above email address after I was told to reply , after I submitted this review in the email. I’ve been asked 4 questions that could have simply been answered if they would have read my review including “have you reached out to the site” and “have you spoken to the site manager” I don’t have high hopes that my issue will be resolved because they cannot seem to even read the review to gather information as these questions have already been answered in the review .
Update #3 I’ve reached out to the social email that the owner had requested , they didn’t provide any information aside from asking me if I spoke to the site , and how I did so the last reply from them has been 5 days even when I reached out again asking if they planned to respond — still no response , at this point I would say just just stay away from planet fitness at all because they clearly don’t have a concern for protecting the funds of the consumer in cases as such, 5 of my family members and 3 friends have all cancelled their memberships within the last 48 hours , and once they can without penalty 2 more will also be switching to another gym as well, I will continue to broadcast how poorly planet fitness consumer care has been towards me and I will continue to do so until they correct this , which I hope that they do but there has already been some damage done at this point .
Update #4 it’s been a week since they last reached out to me , I’ve sent one email every otherday just to touch base with them about any updates and they’ve even stopped replying to emails “Dee” has been the representative that communicated with me the first 3 days and then I never heard back from , this is again a rather disappointing experience and I would continue to urge people to stay away — all planet fitness seems to care about is getting ahold of your money, and then keeping it hostage even if the way they hold ahold of it was morally incorrect . Sadly it’s not worth retaining a lawyer to get the money back and pay triple the amount planet fitness is holding just to prove a point and they know that it’s not going to happen but I will continue to urge people to STAY AWAY.
Final update #5 it seems. They haven’t responded in 2 weeks , they simply just stopped responding .

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★ 4

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★ 5

It's a decent location

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★ 5

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★ 4

This gym really needs to swap out a lesser used machine for a second pec/rear delt machine. You have to wait at least 20 minutes most days to have your turn on it.

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★ 5

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★ 5

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★ 5

Great prices and clean atmosphere!

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★ 4

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★ 4

Some staff in different locations not too knowledgeable on services offered. Also, don't like how the $1 sign up offer was disregarded and was still charged almost full price towards end of month.

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★ 3

Very biz

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★ 5

I big shout out to Tina! Always smiling and friendly. She was nice enough to take a picture of my silly workout shirt. Thank you Tina!

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★ 5

Love it, especially the wife we're members there and it's walking distance from where we are staying and there all over the US, it's awesome 👍

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★ 5

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★ 5

Best planet fitness I've been in so far, the manager Tina is very knowledgeable and friendly right when you walk in and out the door she definitely deserves a raise and recognition

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★ 5

Clean gym

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★ 5

Tina was super welcoming and helpful and convinced us to get Black Cards by explaining all the benefits and helping us get the maximum use out of our membership! Thanks Tina!!!

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★ 1

By far the filthiest club I have been to. There is a thick layer of dust on top of the machines, and behind the dumbell rack. You are taking your life in your hands trying to walk around the cable machine in the evening. Tonight every bar, handle, and rope was scattered on the floor. Seriously looked like a 14 year old boy’s bedroom. The staff is usually friendly which is great, but I’m not enjoying a dirty work out space.

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★ 5

Overnight gym goer here!! So I have been many planet fitness and let me tell you to walk in a clean bathroom that smells clean is very hard to come by.. So when I see the overnight crew always cleaning again not something I see very often. I asked for her name so I can give her some recognition. so Tina thank you again for make my nightly workout great.!!

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★ 5

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★ 5

I always go in 3rd shift (night) and they are soo friendly very good assistant associate and they keep the gym clean always

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★ 5

New to the gym, enjoying it so far. Easy in and out, everyone seems really nice.

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★ 5

I’ve had a good experience here and have taken advantage of the free training from Rachel the certified fitness trainer.She is totally observant, knowledgeable, friendly and understands the uniqueness of each individuals strengths , weaknesses and old injuries etc. The crew here is keeping on top of everything- it’s clean and well stocked.

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★ 3

Gym is fine but the hours are horrendous. First what happened to 24 hours. Ok no 24hours thats ok but closing at 7 on the weekends??? What a joke!! How about 10 or 11

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★ 1

So on the website it says “free day pass” as long as you bring a valid id. I show up because the ymca (the clearly superior gym) is closed for maintenance. Kid up front says “we don’t do free day passes…. (Yap session later) our day passes are 21.50” first of all that is more expensive than the monthly price but that’s neither here nor there I was desperate so I agreed. I said I have to get my wallet from the car but I need to use your bathroom first. The guy says “Unfortunately I can’t let you do that”. Top notch customer service btw. And to Anyone who goes to this sorry gym still, seek help the ymca is much better.

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★ 5

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★ 5

Go at 5am most days. low crowds, open machines, nice staff. No issues.

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★ 5

Great! This gym is bigger than most of Pfitness here in Columbus.

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★ 4

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★ 5

spotted Sam Sulek at this bad boy, absolute amazing experience. I have been working out for 11 years now and that was my favourite experience in the gym in my 12 years of life. THANKS PLANET FITNESS!! 👌

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★ 5

Well, we took the plunge and got a black membership at PF. Nice clean environment. 5 o'clock is not the time to go! Very busy! 😳

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★ 5

Please keep the papertowel machines stocked up.

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★ 1

Place is always packed, and staff is unhelpful .

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★ 4

Staff was very accommodating when I needed to cancel my daughter's membership. But I do advise you to call the gym first to find out all the steps needed to accomplish this task first.

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★ 1

This place has a time limit on the Locker Room. Was otp for not even an hour and asked to leave. Be warned coming to PF the staff are rude

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★ 2

Going to failure on tricep pressdowns and told with an atittude to set the weights down lighter. I wasn't doing any screaming, grunting, slamming or anything. I have this membership in case of emergency and I don't even think it's worth that. Go to Lifetime or any other real gym.

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★ 5

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★ 5

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★ 5

Nice, clean gym for the price.

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★ 5

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★ 5

Big space
Clean
Friendly staff
Music? Why does every club play hip hop or pop? How about some good rock or disco?

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★ 4

Nice relaxed place to get a workout in

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★ 4

Staff has been completely updated, so I wanted to come update my review.

Would be 5 but the "lunk alarm" is the dumbest concept ever invented. Promote inclusivity, while being exclusive. And use it as a deter to loud noises in a gym, when it's literally louder than a war siren. All disguised as something they think is a cute marketing tool.

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★ 5

Staff is very helpful. This Planet Fitness on Bethel Road is clean and there is room to work out. The tanning beds look clean and kept up on the maintenance. The only recommendations I would have are to change the hours back to 24 hours if anything and put in the Hydro loungers
Those are the best.

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★ 5

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★ 5

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★ 2

The gym itself is ok but they have a policy that you have to come in to cancel or write a letter. I left for Asia and they refused to cancel my membership for months, refusing to give the option to cancel online or by email. There is no reason for this outside of making it hard to cancel and it’s this gym specific. My gym in California was very surprised that this gym had a cancellation policy like this.

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★ 1

Sadly, this PF location has take a serious nosedive over the past 6 months!
- weights not returned by members
- people hoarding multiple sets of dumbbells or machines for extended amounts of time while other members wait
- people walking around in “slides” (open toe flip-flops) as if they are at the beach
- people talking on or staring at their phones while sitting on equipment while others wait…even video chatting while walking around the place
- cable accessories in disarray and laying all over the place, cluttering the areas around the cable machines
- machines have moved with use and are out of place and not positioned correctly

These are just a few observations myself and others routinely witness and discuss.

I have politely brought all the above up to the staff and have seen no change or positive results!

The members should be held accountable by the staff to get off their phones, dress appropriately, put equipment away and be courteous to other members by not monopolizing/hoarding multiple dumbbells and equipment!

I hope this is seen by the right people to make adjustments, otherwise this PF comes across as a gym with no standards or membership accountability!

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★ 3

The workers suck and are rude but I just go to work out

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★ 5

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★ 1

I hope this finds you well. I am writing to express my deep concern about an incident that occurred recently at sawmill Road gym location, which has left me feeling disheartened and disappointed with the current state of affairs.

As a member who was a part of the Planet Fitness community for years, I have always appreciated the welcoming environment and the professionalism displayed by your staff, especially during Stan's tenure. Under his management, the gym ran seamlessly, and incidents were minimal.

However, in the past three months, I have witnessed a significant decline in customer service, cleanliness, and professionalism at the gym. The incident on 1-1-24 between 12:30 and 1 pm involving a minor disagreement between two guests was mishandled and blown severely out of proportion by not only the manager but also by two new employees, whose conduct was concerning. (The video needs to be reviewed when the manager screams out does anybody else have anything to say and threatens to trespass people just watching the seen she has created) I had nothing to do with the situation simply looked at one person and said they’ve been here two weeks they’ll be gone by February!

The lack of effective customer service has been evident, notably with the cleanliness standards in the massage room, gym area, and tanning beds. Dust accumulation and overall filth have become noticeable, which is distressing given the high standards I have come to expect from Planet Fitness the last few years.

What concerns me most is the discriminatory behavior displayed by some staff members. I have witnessed paying guests being targeted, spoken about disrespectfully, and threatened with trespassing simply for expressing valid concerns about the management of the incident. This not only tarnishes the reputation of your establishment but also amounts to defamation of character for loyal patrons.

I am writing this letter not to criticize but to express my genuine concern and disappointment. The environment that was once inclusive and accommodating has now become hostile and uninviting. As a long-term member who values the Planet Fitness community, I implore you to address these issues promptly and restore the standards of excellence and professionalism that once defined this gym.

I believe that with the right actions, including retraining staff on customer service and hygiene protocols, implementing stricter cleanliness standards, and fostering a more inclusive and respectful atmosphere, we can restore Planet Fitness to its former glory.

I appreciate your attention to these matters and sincerely hope for positive changes that will benefit all members of the gym community.
After writing this letter, I was told I was siding with the aggressor, funny the only aggressors in this situation was the employees gabby and the manager lacy as well as The main aggressor, screaming at the top of her lungs was Makiya. I was banned from the gym and not followed up with management. Customer service And management training is subliminal. Do not expect to be treated in any kind of professional manner.
This is the McDonald’s of gyms and they are living up to their name.
All in all go to crunch or Esporta much better gyms That truly don’t judge!!!

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★ 3

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★ 5

Anyone who is looking to get healthy in the New Year, no matter your fitness goal, I HIGHLY RECOMMEND looking into Planet Fitness!!

They have plenty of cardio machines ranging from ellipticals, treadmills, bikes, etc to free weights and weight machines, and separated areas for ab workouts and "express 30min workouts".

The reason I switched to this location was the organization of the machines/exercises, the very clean locker rooms, the massaging chairs, friendly staff and all of the machines were in working order (can't say that about LA Fitness).. starting at $10, or $25 for the premium membership which pays for itself in added benefits!

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★ 1

The staff just stand at the desk and do nothing. Literally every time I come the paper towels are out at nearly every station. You have to tell them to refill. But they make sure to come tell you to put your bag in a locker but do nothing else.

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★ 4

Pretty busy but good.

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★ 1

This location was great when it first opened but for the last couple of years the staff have become progressively more rude for no understandable reason. Cancelled my membership, will look for a gym where basic human respect and some semblance of customer service exists.

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★ 5

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★ 1

Some of the staff are rude and don't know what they're doing. The place has went down hill. The paper towels are missing from many cleaning stations, you have to tell them for replacement. They act as if you're bothering them and keeping them from texting on a cell phone. The bathrooms are nasty,black toilets to hide the filth. My husband and I have been harassed by a few particular girls when checking in. I have a pf black card that allows me to bring any guest. My only guest has been my husband for years, suddenly it's been a problem to give them my guest's phone number to check in. They tell us we have to have a guest card. One girl would not let us in, i had to tell her to get someone else to help just to get in. That girl just put in my husbands phone number and just like that , no problem. A select few are being nasty because I questioned them about a guest card. I have been going to this club many years and looking past the negatives because the membership is so cheap. I can no longer look past the few rude people when checking in. How does someone get a hold of the franchise owner of this particular club? Terrible management! Hire people that actually have people skills.

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★ 4

The gym is great and so are people who work there. My problem is that they replaced all the old TV's with new ones, but 5 of them are not on. I asked if they can put the NFL on or other games. these stations are the local ones. rumor has it that the upper management has done this and the staff can't do anything about it. Pretty sad for such a nice place that i enjoy going to. I'm tired od cooking shows, rehab houses and NASA channels.
. .

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★ 5

Excellent Gym. New equipment. Never crowded. Cleanest Gym I have ever been too. Friendly employees. No pressure gym. Great lockroom.

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★ 1

Rude staff who don’t know their job clearly! Terrible management!
We were interested in one month of membership for the time we are visiting family in Columbus. One of the staff suggested us that we can sign up for the black membership, use its guest pass benefits, and then cancel the membership the next day. They said this way we can use our membership for the rest of the month. We didn’t even know there was such an option, they suggested us to do so!
We did the same thing as we were told, and canceled our membership the next day. Then two days later when we were trying to check in, we were told that our membership has been canceled and we can’t use the gym. And when we told them that we did what exactly what they suggested us to do, then suddenly 2 managers appeared to the front, and they kept saying we are no longer a member and we need to leave!
They insisted all the staff know their jobs and didn’t even acknowledge that we did exactly what was offered to us! They didn’t even listen to us! They acted like we were making a scene, while insulting us in a very calm manner, making us look the bad people there!

The staff at this Planet Fitness center provided misleading information about the membership, leading to confusion and inconvenience. And all the managers had to say was we were making a scene, we needed to leave and that their staff know their job!

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★ 1

Pretty terrible experience with the manager of this location today. I’ll reserve leaving her name here and instead save those details for my email to corporate. I’ve never had a bad experience here but after today… wow… unreal. Major training needed for some of this staff. I’ll share my experience with others in hopes that fewer potential customers visit this location.

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★ 5

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★ 1

Inconsistency management and staffs. Highly disappointed. Disrespectful, unprofessional, poor customer care!

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★ 5

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★ 5

This has to be one of the nicest PF I have ever used.

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★ 1

The gym is fine but the customer service and staff are too rude and not responsible for their mistake!

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★ 1

Shakir: They charged me for the account that I wasn’t even the holder of that account. That account was suppose to be close year ago but they defected now and charged me!!! This is so ridiculous! Such a disgusting management at this location!

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★ 5

I like it

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

A really great gym when factoring in the cost. For most people this location has everything you'd need if you're wanting to avoid an expensive gym or one suited for power lifting.

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★ 3

A gym should not my freezing cold. I have all long sleeves and I’m freezing. I gym should be warm so you sweat more. It’s the same temperature as outside. Also, their meter on how busy it is, is never correct. Two marks for being super busy shouldn’t be like that.

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★ 1

No helpful and very rude worker

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★ 4

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★ 5

Best place for fake bake. I had to explain what that was, I guess I am getting too darn old. Workout, and you can lay down on the hydro massage beds

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★ 3

Your basic Planet Fitness. Lots of mirror gazing, teenage stock brokers and money managers glued to market trends and critical financial moves by staring at their phones 📱 (or so I assume) More disinfectant spray and soggy wipe downs than the Chernobyl clean up.

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★ 5

Overnight shift staff are amazing, today was my first time in and Travis ( hopefully I remember the name correctly) allowed me to come in as his own guest for the day… the kindest people work this shift.

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★ 5

Perfect for me. I will become a monster in this gym for sure. Love the new leg press and the stair-master.

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★ 5

They have a lay down hydro massage bed.

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★ 5

Nice, big and clean. One of the nicest in town!

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★ 5

Always remembers me of a commercial there.😂

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★ 1

A few weeks ago I went on a Saturday (first time I've been on Saturday) and was lifting free weights. Suddenly an extremely loud alarm starts going off a few feet away from me. Luckily I was resting because if I was mid set I probably would have dropped weights onto myself. The alarm was extremely loud and I even had ear buds in. It's louder than a fire alarm and non stop for like 45 seconds. There are no pauses it's literally like an air horn for 45 seconds. I thought something malfunctioned or there was a crisis. No one seemed panicked but I saw a few people head to the door. So I looked on my phone and saw that they closed at 7pm (which I was unaware of).

It's completely fine to close at 7pm or whenever they choose it's their business but to blast an alarm to kick people out while they are lifting weights is dangerous, rude, and completely unnecessary. How hard would it be to take a minute or 2 to walk around and tell people you are closing? Or make a few announcements over the intercom?

I don't know if that's standard procedure to ring the alarm at closing or if someone did it because they were lazy but it needs to stop. There is no need to hurd people out like sheep. We are human beings and know how to communicate. And that alarm is extremely loud especially when you are right next to it. Save the alarm for a crisis and take down the lunk signs. You're trying to promote inclusivity while being exclusive. It's a gym not a library. And the loudest people there are you guys ringing that alarm for no reason.

Other than that I love this gym, it's always clean, it gets busy but there are always machines open. Staff is nice. Have never had a problem with anything other than an anxiety attack from an unnecessary alarm going on.

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★ 5

Great place. Never that busy so it's easy to get the equipment you want to work out on. Great staff at Sawmill Rd.

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★ 5

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★ 5

Do you guys offer day passes or free trials at this location?

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★ 1

Very rude staff and Poor management, i will not say the staff are racist because i can't prove that, but I will say the staff at this place are unprofessional, disrespectful, very rude and have unfriendly behavior with members.
if I can give No star i will do.

Source: Google

★ 1

Would give it 0 stars if possible. I joined planet fitness and then immediately canceled when I found out my son was too young to join with me. Stan working there told me okay, he will take care of the cancellation and I won't be charged anything. Planet Fitness goes on to charge me $10 the first month and over $50 the second month (where did that amount come from?). I call and the manager Gabby confirms Stan was supposed to have me complete a paper cancellation form or complete it online with me. I advise he never did, there were people there to witness. The business finally responded to the BBB complaint, but only after I posted this google review, and they have refunded my money. Unfortunately, my experience was with incompetent, dishonest, and unprofessional employees.

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★ 5

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★ 4

Ptetty busy location. Newer equipment

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★ 5

The staff and facilities are excellent for people with disabilities! Its best to go late at night, as you can take more time going from machine to machine but from the machines, to the locker rooms to space available for and genuine welcome of service dogs, planet fitness is most ADA compliant and safe for people with disabilities. Highly recommend.

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★ 4

The staff are friendly but let you do your own thing. There are plenty of machines and decent free weight section. There are no problems in the parking lot either.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Such nice, front desk people..very helpful and always a smile to greet you...Congrats to Management

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★ 4

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★ 5

Come as you are and leave replenished.

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★ 5

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★ 5

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★ 5

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★ 1

I’ve been going to this locations for about 3 years now. Today when I walked in an associate tried to stop me after scanning in and said he needed to scan my credit card. I asked if there was an issue? He replied no but Planet Fitness now requires two forms of payment in case one fails?? I said no, In which he replied they were going to cancel my membership unless I provide?? My membership comes out of my checking and has never failed. This seemed super sketchy…

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★ 2

A lot of people go here. As such, you would assume in a large gym they would have enough equipment that you don’t have to wait around quite a bit. Not the case. Two thirds of everything here is cardio. And the weight lifting equipment they do have isn’t nearly enough to accommodate all the people that come here. Tons of open and empty room to add more. Just not worth the dirt cheap price bc you have to compete with so many people for equipment. Two thirds of the gym is cardio of which only like 25% is ever used. Planet fitness has an app with a crowd meter on it. The meter isn’t accurate. Even at its lowest point on the crowd meter, you still have to wait and wait for others to finish before doing anything. Can’t imagine what a “busy” time even would look like. Gains a star for being clean.

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★ 3

3 Stars. 1 good staff. 2 always clean. 3 good location.

Although this gym has good enviorement, people are not gym weirdos, it's amazingly always clean, this gym is very small. Can't handle the amount of people going there. If you go to this gym. Be prepared to do lines, wait for machines, benches and all kind of stuff to use. While your muscles gets cold and lose all kind of progress done while you wait. You end up doing 2.5 hours in a 1.5 hour routine. It' just stupid. As of 06/23/2023 this is still happening and only gets worse.

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★ 5

Overall a pretty good gym with a well laid out floor plan. I went later in the evening so it wasn't too busy but everything was clean including the bathrooms. Also the showers had very good water pressure. Would definitely go back again.

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★ 1

My daughter went one time and was only supposed to pay as a guest. They took the card information and scammed her into a membership. Regional manager no help at all. Total liars.

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★ 5

Clean, after 5 pm it is real crowded. Nice staff hardly any drinks in cooler

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