★ 5

Massage was top notch.
I had acupuncture there also which was just wonderful

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★ 5

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★ 5

Love this place.

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★ 4

I love being a member at TriHealth Fitness Pavilion — the facility is always clean, the staff is great, and it’s an awesome environment for working out. One small suggestion: it would be even better if Friday and weekend hours could be extended a little later, maybe closer to the weekday closing times. It would really help those of us with busy schedules. Thanks for providing such a great place to stay active!

Source: Google

★ 1

Today, I visited TriHealth Fitness & Health Pavillion for the first time with a young man with autism whom I have worked with as a caregiver for the past five years. Upon arrival, I was informed that I could be designated as his personal assistant, which I accepted, and I completed the necessary documentation. I was also advised that my role required me to stay with him and that this designation did not grant me general access to the facility. This was completely understandable, as I have a membership elsewhere and was there strictly in a professional capacity.

During our visit, I was responsible for ensuring that he could complete basic tasks independently—something he is more than capable of, as he demonstrates daily. After accompanying him to the pool area, I briefly stepped outside to retrieve my car so I could pick him up at the entrance due to the rainy weather. At that time, he was in the men’s locker room changing, which, of course, I am not permitted to enter. As I pulled up, a staff member, a short brunette woman approximately 60 years old (whose name I believe is Michelle), abruptly approached me and confiscated my personal trainer card. She stated, in a rude and unprofessional manner, “You have to be with him at all times. He was confused. I need your card back,” and then informed me that she would be calling his father.

Given that I have worked closely with this young man for years, I immediately reached out to his father myself to explain the situation. We both understand his abilities, and what this staff member perceived as “confusion” was simply the natural curiosity of a 25-year-old man who is more than capable of exiting a building he had just entered without assistance. Furthermore, I was following the facility’s own guidelines—I cannot accompany him into the men’s locker room, yet I was reprimanded for not being physically present with him at every moment.

I had been considering making this my home gym since it is convenient for both of us, but after this experience, I will not be doing so. Instead, I will be staying at Lifetime Fitness, where I have taken him many times and have always been met with kindness and a welcoming environment.

I am both shocked and disappointed by the way I was treated and, more importantly, how he was unfairly profiled. A facility affiliated with TriHealth should uphold a higher standard of professionalism and inclusivity. I sincerely hope that this matter is addressed and that staff receive the appropriate training to interact with individuals of all abilities in a more respectful and informed manner.

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★ 5

I really enjoy coming to this gym! Madison does such a good job at instructing classes!

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★ 5

They have an awesome training coordinators. Wonderful front staff

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★ 5

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★ 1

Unfortunately they would not let me participate with my wife who was a patient and she is looking for an excuse to stop so this will likely be it. Wouldn’t let me walk on the indoor track while she was here :-(. Even though insurance was paying $150/day for my wife to attend.
They say it was for liability reasons but wouldn’t let me sign a waiver. Not very family friendly.

Thank you for your response. I only asked to be able to walk the track, something that requires no maintenance and doesn’t impact fitness members who use the rest of the facilities. Allowing a designated driver for cardio rehab patients to spend the time waiting, walking the track would improve the health of all involved. Just a thought.

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★ 5

Terrific facility. Lots of options for walking, running, machines, three pools, terrific staff. Would note that there are a lot of adult exercisers who are rehabbing or keeping up health as they age. Not as many young people as other gyms.

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★ 5

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★ 5

The swimming lessons they offer for members and non-members are great. The teachers are very knowledgeable and work to engage and teach the kids

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★ 5

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★ 5

Great employees

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★ 5

(Although my husband’s name is listed above, this review was written by myself, Nancy Pevets.)
As an almost-70 year-old with IPF (idiopathic pulmonary fibrosis, an incurable and irreversible lung ailment,) as well as balance issues caused by a bone l shattered in my right foot during a fall several years ago, l was hesitant to join the Fitness Pavilion.
However, that decision has had a life-changing, positive impact on my life and health. Justin gave me a thorough orientation as to the proper use of the equipment.
Parmjit’s chair yoga classes have helped me relax, learn to breathe more deeply, and gain strength and balance.
My latest venture has really surprised me. When l first joined Julie’s DanceFit class, l had to hold on to the wall or barre for balance. I struggled to pivot, kick, and move without stumbling. I struggled to catch my breath. But, three months later, my balance, strength, and agility (along with my breathing) are vastly improved.
I heartily recommend the TriHealth Fitness Pavilion to any of my older contemporaries.

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★ 5

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★ 5

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★ 5

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★ 5

They took care of my friend, teaching him to walk on his new leg.

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★ 4

Lots of great options that promote overall health.

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★ 5

Nice equipment
Great pools
Nice steam room, jacuzzi and sauna

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★ 1

Veterans BEWARE. Never again. EVER. I am a veteran. I have to see my primary care provider at the VA so that I do not lose my benefits at the VA. TriHealth Demanded that I stop seeing my primary care at the VA to be seen in their Hypermobile/Fibromyalgia even though I had 2 different referrals to the doctor. I will NOT waste my time sifting and sending medical records just to be forced to give up my benefits at the VA....the ones that pay for my mortgage because my symptoms forced me to lose my job. My retirement is gone. I have nothing left. The complete despair that I feel hit hard. I screamed once and cried. I am a human. Someone saw me and stopped me to give me a hug and tell me everything will be ok. So I stopped and cried and told her some of what was going on. The office that I had the appointment with sent a representative to force me out of the building even though I was already going willingly. I only stopped because someone was kind.

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★ 5

Clean

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★ 5

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★ 1

Pam Who works in the front desk very disgusting very rude And disrespectful did not want to help me I was asking her about prices and she didn't want to help me at all You guys take the fire her as soon as possible!!!!!!!!

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★ 4

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★ 2

Never received a call back after being sent to voicemail

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★ 5

Wonderful atmosphere, very clean, outstanding equipment, staff are always available to help. The members are nice, too. I enjoy going, and always feel better after I do.

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★ 5

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★ 5

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★ 3

Whirlpool broke

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★ 5

Great atmosphere & clean

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

My daughter's birthday party was very poorly organized.. The pool party was not what I expected . .I was told the host would keep the kids busy with relay races and other activities but instead they just sat at the pool watching while the kids in our party were questioned by other adult guests of the pavilion if the were "members" because they were upset they were splashed ( during a private pool birthday party the pool is still available to other guests) by the time we got our pizza it was nearing the end of the party so several people had already left .. ( they forgot to order the pizza and have it ready for when the kids came back from the pool and they didn't . I asked when the pizza was coming and found out it wasn't ordered . I was asked if I could drive to go get the pizza and I said no so they finally went and got it ) staff really didn't seem to care . I did ask about getting a discount for all the issues and was given $20 off .

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★ 3

It's a wonderful facility which I've used for years. I'm limited to working out in the Warm Water Pool (formerly named Therapy Pool). My issue, which I've shared with management prior to COVID, is allowing swim lessons during therapy time. I hope today's swim lesson during Tuesday morning therapy time was an aberration and that swim lessons in the warm water pool will limited to scheduled swim lesson time slots which I respect and avoid. I came to practice walking on my newly replaced ankle and the walking lanes were being used for therapy (appropriate) and a swim lesson which involved splashing and use of the remaining walking lanes. It was an excellent swim lesson which, in my opinion, should have been conducted in the main pool or outside pool. My sons and I learned to swim either outdoors or in a regular pool -- not a warm
water pool.

6 MONTHS LATER: 5 stars ***** All of my concerns have been addressed. The schedule now allows for adult time for those needing time to workout in the warm water pool.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 2

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★ 4

I have had physical therapy here several times over the years. This includes aqua therapy in one of their two pools. The therapists are, in my opinion, great. Always with a lookout to your comfort, yet still making sure they are doing all they can to ensure your therapy progression.
Although I've never had the pleasure of working out in the gym, or running on the indoor track, I have seen them and was very impressed.
The Pavilion has so much to offer it would take pages to list it all. And though membership may be a bit on the expensive side, it doesn't compare to the benefits they offer.
The facility is always neat and clean and I've never had a bad experience at the 'Pavilion'.

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★ 5

Just went for a Dr visit. Always clean and inviting

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★ 5

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★ 4

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★ 4

Huge facility. 3 pools, 1 warm water. PT, and doctors offices.

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★ 3

Everyone at Trihealth is very friendly! The staff are very nice and you can tell a lot of people working out here know each other. It’s welcoming for people of all sizes, fitness levels, and ages. That being said, the facilities are really old - machines are old, mats are old, and it’s very dingy. The locker rooms, gym floor, and pool areas desperately need to be thoroughly cleaned and given new carpet, paint, lockers, etc. None of the cardio machines are even new enough to have individual screens or adaptive courses. The weight floor equipment is functional but tired-looking and mismatched.

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★ 5

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★ 5

Been visiting since January 2021 and it is a great a place to get fit. It is family orientated and cross generational.

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★ 5

Excellent facility..

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★ 5

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★ 5

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★ 5

great doctors cool atmosphere really friendly people

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★ 5

Love this place. The physical therapy department is amazing!

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★ 5

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★ 5

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★ 5

Nice staff

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★ 5

I only visited a Doctor office at this location. It is very handy for me and they have lots of free parking close to their building.

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★ 5

Staying in shape .. great facility

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★ 5

Definitely following COVID-19 protocol and greeted by friendly faces. My doctors office is located in this building and I always want to just go work out or buy some workout clothes etc. I always have to remind myself to focus. It gives me a good sense of “okay ness” never associated with places like these.

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★ 5

Clean and bright. Good selection of workout equipment, 2 pools, indoor track, outdoor course, and courts.

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★ 5

Love this place, nice people, great facility! Highly recommended it!!

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★ 4

I have been a member here for several years. This place has great equiptment and great extra amenities like a warm water pool, hot tub , track, and basketball court. I only wish they would have more open free time in the basketball gym and stayed open longer than 8pm . They were open till 10 before the pandamic but 9pm would help several people in not feeling rushed in their workouts.

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★ 5

My cardiovascular rehab is progressing, and as I go to each session I feel improvement with each exercise I use.

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★ 5

Screening at checkin desk was fast.we were directed to the correct floor.

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★ 5

Did coronary therapy after bypass surgery. Staff was excellent. Well worth the 12 weeks.

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★ 5

I go here for physical therapy due to a car accident. I love how accommodating and understanding the staff has been. My husband became ill and as a result I had to miss over a week of therapy. They worked with me and continue to be caring and understanding.

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★ 4

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★ 5

Convenient location. Massage therapy.

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★ 5

Friendly and very helpful people. No attitudes and i go at the end of the day. A lot of choices to choose from, very clean and professional

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★ 3

Expensive

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★ 5

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★ 5

Amazing staff

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★ 4

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★ 4

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★ 5

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★ 1

Much to my dismay, you can’t go there to train as an astronaut and they’ll yell at you if you bring your own equipment. I’m trying to start my own space program because the aliens told me to.

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★ 5

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★ 5

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★ 5

Love it

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★ 5

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★ 4

Clean facility. Friendly staff.

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★ 5

Going through phys therapy. A little painful but worth it! Steven and Lorraine are great

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

I did my physical therapy here and I loved it! My therapist was good and the kids center was great for my daughter!! The people really care about your child! My daughter enjoyed it! Definitely will return!

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★ 3

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★ 5

They have the best nurses that help you get the right program you need they are so friendly and make sure you are not over doing more than you should i fully reccomend this place for cardio rehab

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★ 5

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★ 4

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★ 5

Friendly people.

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★ 5

Great facilities and great staff who really want people get better

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★ 5

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★ 5

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★ 5

Great Place. Friendly People. Good work out equipment. I really like doing Tae Kwon do in the warm water pool

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★ 5

Clean,helpful staff, lots of excellent programs

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★ 5

Facilities are clean and in great shape. Wide variety of classes from exercise to nutrition to health. Availability of Integrated Health - Acupuncture, Spa, etc. Friendly, helpful staff. Easy, available parking. Indoor & Outdoor pools, whirlpool, sauna, etc.

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★ 5

Being a member for over 20 years, I look forward to my workouts four or five days a week. Facilities are outstanding. Trainers are very knowledgeable and friendly. They provide excellent fitness programs for all ages. Cafe serves quality food and Starbucks coffee. Good place to get in shape!

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★ 5

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★ 3

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★ 5

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★ 5

Great personal trainers from PT to fitness. Clean facility with all the gym, pool, and exercise machines you would expect.

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★ 4

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★ 5

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★ 3

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★ 5

Been having therapy here twice a week and seeing a lot of improvement

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★ 1

So disappointed in this gym! FIRST TIME using my membership today. Lifetime Fitness in Mason way better value, family friendly, and better/newer equipment.

The two women running the front desk were less than helpful and just plain rude. I will be canceling my membership today.

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★ 5

LOVE my physical therapists Eloise, Lori and I Tee

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★ 4

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★ 5

My Dad is doing the Cardiac Rehab after a recent heart attack. This group of folfs are so friendly, supportive, and really care about the patients & families. First visit was yesterday and they already have us feeling like we are part of the family!! Thank you all!

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

Best gym in Cincinnati.

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★ 4

The atmosphere at this facility was warm and courteous. So many departments for therapy, physical therapy and training. The trainers for the elderly was the icing on the cake...

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★ 5

This place, tho expensive, is fantastic. Everything is so clean and maintained. Friendly and helpful staff. Great choice of personal trainers if you need that level of health mgt. Even have a newly remodeled cafe with healthy choices galore.
Workout equipment is current and there are numerous styles ro accommodate your style or restriction. Two large swimming provide room for water workouts. Adult gym and kiddie gym also onsite.
There are numerous programs ongoing that allow nonmembers to participate with members, so bring a friend!

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★ 5

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★ 4

Great pool for therapy but kids in at the same time is a bit difficult

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★ 4

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★ 5

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★ 5

My Dr is here

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★ 5

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★ 4

They have it all. One of the best health Centers I've seen. It would be nice if the heart rehab personal were more professional. Their personal life does not need to be up for public discussion. I feel more talk and listening to people present for rehab should be there prority.

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★ 5

I love everything about these facilities! Friendly staff, clean and contains the best equipment and services around!

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★ 5

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★ 5

This is an excellent facility with wonderful staff.

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★ 5

Love it

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★ 5

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★ 5

Great

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★ 5

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★ 5

TriHealth Pavilion is a superior facility- very clean, well staffed and mostly very "adult". The fitness equipment is excellent and I truly appreciate the self-monitoring aspect of the machines. The fitness staff is generally very good. They are very supportive of the members who are older or have special needs. The locker rooms are nicely appointed and maintained. The quality of classes are very good. My only wish is that there were more classes offered in late afternoon/evening hours for those of us who still work. We used to go to Blue Ash Y and switched after my husband did therapy in the warm water pool. It is nice to work out without sharing the facilities with running, noisy kids. Don't get me wrong- I am a teacher- love kids and also enjoy getting a break from them!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

This place has given me a new lease on life. From the time when i could barely walk right after my stroke. I regained my ability to walk in to walk in warm water month after month month until i lost 270lbs and with the staffs support. Ive kept it off for three years.🙌

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★ 1

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★ 5

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★ 4

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★ 4

Well maintained and Very Good Physical Therapy dept.

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★ 4

Big open views being indoor feels like you are outdoor doing rehabilitation. I think The concept is unique and excellent.

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★ 5

World class facility!

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★ 5

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★ 5

👍👍👍

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★ 5

Peace and quiet

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★ 3

I’ve been a member here for several years. We love being able to bring our children and get a solid workout in. The kids center is great, the staff is fantastic. The classes and the assortment of equipment are great.
They hired a new aquatics person who is really nasty to patrons. She makes up rules for the pool area, yells at children, and never has a smile on her face. It’s too bad, because the pool is something we used to really enjoy. Marcie needs some more training in the Trihealth customer service standards.

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★ 5

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★ 5

Great for families, exercise, and medical recovery

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★ 5

TriHealth Fitness and Health Pavilion has everything you need to help you achieve and maintain a healthy lifestyle. The equipment, programs and the facility are second to none and the staff is excellent.

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★ 4

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★ 5

Katie is a wonderful accupuncturist!!!

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★ 5

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★ 5

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★ 5

I have taken several classes over the years...now that I am older I do a aqua deep water exercise...hopefully twice a week...I have met some wonderful ladies that I now think of as friends...

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★ 5

Great place to "put yourself back together".

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★ 5

Beautiful

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★ 5

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★ 5

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★ 4

Great health facility the doctors see your doctors and stuff

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★ 5

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★ 5

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★ 4

Nice place to learn to swim

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★ 5

I started here as a student of Karen Sims in her excellent cancer survivor rebuilding fitness course, and have come to love the staff for their mix of competence and courtesy. As well, the facilities are top-notch, from the pools and workout spaces and free classes to the towel service and other features of the locker room.

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★ 5

Very nice facility. They offer lots of amenities

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★ 5

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★ 5

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★ 5

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★ 5

The Pavillion is an excellent place to to come whether it be to work out or soak in the hot tub after a long day at work. I am very pleased with the pavillion.

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★ 5

Super friendly people, lots to do. Swimming, fitness, running, basketball, classes and more. Loved the giant hot tub in the men's locker room. Definite plus after swimming to wind down.

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★ 1

Too many naked men running around the locker room inappropriate don't get in the hot tub naked that's not cool there should be a policy

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★ 4

Getting older, but still very nice! The staff is what really shines here, very helpful!

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★ 5

Excellent place to get a workout in, go daily.

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★ 5

Great experience

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★ 5

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★ 5

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★ 5

Have been going here for the past month for the Aqua Baby swim class, and we LOVE it! My husband and I take turns each week swimming with my one year old and he's really improving each week! The trainers are great and I'm super glad we chose this class. We are moving to Florida and will be pool owners, so it was super important to us that we introduce our son to water ASAP! Also super affordable and a really nice facility.

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★ 5

Absolutely a fantastic place through and through. From the aquatics to the gym and to the dressing room, it's absolutely nice place to workout, I feel comfortable there. Feels like it has a private feel. Very nice

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★ 5

Great staff. Fantastic place to exercise. During the summer, the pool is the best. A very comfortable, friendly place.

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★ 5

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★ 5

Excellent facility! Excellent Service! Great Doctors!

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★ 5

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★ 5

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★ 5

Great place to work out with great equipment and classes!

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★ 5

The whole place really focuses on taking care of people and the spa is open to the public, you don't have to be a member to get a massage or facial.

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★ 5

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★ 5

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★ 4

Not enough space for the gym

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★ 5

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★ 5

These people are a blessing!

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★ 5

TriHealth Fitness & Health Pavilion is complete with everything I need for my fitness and health. I like having all of the various options of using the weight room, indoor track, indoor pools and the wide variety of group fitness classes. The group instructors have all been very receptive to questions to help me in their classes and most classes are available at convenient times. The staff has always been very polite and welcoming.

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★ 5

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★ 2

Rip off

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★ 5

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