★ 5

My kids raved about the awesome Child Watch! It's up to age 12. I enjoyed the spin class, they have a real nice cycle suite.

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★ 5

I liked it how people was friendly the YMCA is very clean people at the front desk was very helpful when you asked questions and it is a bigger YMCA than the other one I was going to I will return I had a good experience in there it's a nice place to go and work out and relax

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★ 1

The front desk has a very group think type of mentality when it comes to customer service. I had an experience with the Saturday Feb 18th, 2023, 11am front desk staff that required demonstration of integrity, individual thinking, and genuine professional customer service. Instead 4 staff members followed behind their very unprofessional manager Dawn. For anyone who has a customer service issue with this manager, be VERY VERY careful! She will look for every opportunity to put the customer at fault so that she comes out shining instead of resolving your customer issue. Good Luck!

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★ 5

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★ 3

I would give it five stars but there are several people who seems to think everyone wants to hear their music, so they play their music out loud. Got music from this side got music from that side in front of me, very annoying and distracting. Really creates a bad atmosphere especially when the rule state you're supposed to have earbuds in. Hostile workout environment for sure.
I will tell you if something isn't done about it I will start playing mine out loud as well so everyone can hear it too and I don't want to hear anything about it.

Also people seem to bring in their whole group and take up all of the weights and all of the benches for an hour and a half and no one else can use anything.
If you're going to have a group workout then you should rent out a room to have a group workout. By the way the ones having a group workout are the ones playing their music loud so everyone else can hear it and everyone else doesn't want to hear it. Extremely annoying.
Please make it stop.

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★ 5

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★ 5

The workout instructors really gets me, and they do all to help me reach my goal.

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★ 5

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★ 5

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★ 5

Love the pool and access to open swim

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★ 5

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★ 4

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★ 5

It’s great!

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★ 5

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★ 3

I have several aqua classes I attend. Love the teachers, Chris W and Rio. They make it fun while making you sweat in the water. Facilities are clean and new. Staff is friendly and welcoming.

My how things have changed. Not by their choice both of those instructors are gone. And others as well. But I have made so many friends I dont want to workout elsewhere.

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★ 5

They have good service

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★ 5

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★ 5

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★ 5

Kris C has the best BodyPump and Zumba classes!! Sometimes they are my second/third workout of the day and I always leave feeling great! I am 63 years old and I feel so invigorated after every class! It's tough but it's helping me stay healthy!

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★ 5

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★ 5

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★ 1

Closed when I arrived no notice except on the door

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★ 5

Yay 🏃🏿‍♂️

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★ 5

Exceptionally clean facility and attentive, helpful staff make this the best YMCA I’ve ever been to

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★ 5

Everyone on the staff is so friendly and helpful!!!Love all the group classes I have taken. And love that the instructors don't push you; they say to work at your own pace until you can do more for longer at a later time.

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★ 3

We love the YMCA and all things offered. We visit several times a week mainly to swim and play at the splash pad. I called today and was told the outdoor pool hours were until 3:30p but the facility stays open until 4pm. When the pool closed we went into the shower room to shower and handle medical needs for my grandson. Employees started beating on the door as I kept saying “almost finished one moment” I opened the door and the man stated we are closed and you have to leave. I said we are showering and I was told we have until 4p. He then says guests are expected to shower at home when they are closing. I cried all the way home. We are having a really hard time in life right now and I never expected to be treated like that from an employee. He did apologize and I did also but if you could please let guests know of your policies when we check in that would be great. Had you said 3:30 we would have been gone by 3:30. Not 3:47p. Smh . I’m not sure we’re coming back to this facility.

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★ 5

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★ 5

Love the outdoor pool
Every time we visit we seem to enjoy being there alot we will definitly. Come as regulars. Since we live in the area

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★ 2

The management is horrible with responding to emails and complaints. If you do get a reply it's a generic answer and not a resolution to the problem.

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★ 1

The Reynoldsburg YMCA is so dysfunctional and I've personally spoken with so many frustrated members that at times I think they should just shut it completely down until they can hire some leadership that actually WANTS to solve problems. And actually WANTS to hire enough staff to keep the basketball courts MAINTAINED correctly and the outside pool OPEN and operating for it's members.

THE BASKETBALL COURTS: Over the past year or two I've contacted countless YWCA people explaining that when the 4 basketball hoops even have nets they are not being installed properly at all. They are being rigged with 12 zip ties each which tend to scratch up any good balls members bring and is actually DANGEROUS if someone's hand accidently gets caught in the net because it can't then breakaway. The "reason" they say they can't install nets PROPERLY is the maintenance guy is tired of doing HIS JOB because some of the kids hang on the nets. COME ON SERIOUSLY!!! It's his job! And management saying they can't control KIDS at their business is ridiculous. I've said many times just put up a sign saying anybody caught in person or on camera hanging on the basketball net will have their membership suspended for a month... and then do that. Kick a couple kids out for a month, word would quickly spread, problem solved. But just like why they can't DO THEIR JOBS and replace the nets properly the "management leaders" there say they don't have any staff that can keep an eye on the gym so they've decide to just let THE CHILDREN run the show.

THE POOL: They never hire enough Lifeguards and they can't keep any POOL MANAGER that even remotely cares if members can't use their pool. This pool should accommodate 100 people but it's usually only allowing 50. And even then it most often doesn't open on time. And what you end up with is 16 year old Lifeguards handing out excuses for their management. Like... Pool Supervisor quit... Pool Supervisor is doing multiple pools and the Reynoldsburg one isn't her "priority"... just found out at opening time pool chemicals aren't right... pool is an inch lower than maximum and NOBODY KNOWS HOW TO FILL IT... or somebody there does know how to add water BUT THEY AREN'T ALLLOWED IN THE PUMP ROOM TO DO IT BECAUSE THEY AREN'T 18. They can't even go in the pump room to show another employee who is 18 how to turn on the water spiqot. They're always trying to "call somebody" to get permission TO DO THEIR JOBS! And that takes literally hours. So it's... get there early and stand in line for the pool to open late. Then tons of members get stopped from entering because of an ever evolving laundry list of reasons.

PLEASE SOMEBODY ON THE REYNOLDSBURG CITY COUNSEL OR THE MAYOR'S OFFICE LOOK INTO THIS AND PUSH YOUR CITY'S YMCA TO HIRE SOMEBODY WHO CARES AND CAN GET THINGS DONE!!!

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★ 5

Super friendly staff very easy to get to very clean my kids and my grandkids love going there

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★ 5

Every day great

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★ 5

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★ 5

Facility is in very good shape. The front desk attendants are very helpful and positive. They also are willing to help with any issues you might be experiencing.

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★ 5

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★ 4

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★ 5

The best gym ever.

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★ 5

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★ 2

Well to be honest the rules are kinda confusing cause one day an worker for the pool told me to tell me that I can sign using my name then on the other hand I gotta use an ID I don’t really like it but I’m just being honest

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★ 5

Better get you a membership, parents!! Kids can swim FREE as your guests😉

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★ 5

Great gym!

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★ 5

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★ 5

Very nice but too far away

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★ 5

The outdoor Reynoldsburg YMCA is awesome!! The lifeguards are on it, and everyone seems nice that we have met there so far. If your kid wants to swim in the deep in, they can take the swim test on the 15 minute break and once your kid passes it, they get a green wrist band. Each day your family comes to the pool, when you check in at the outdoor desk, ask for the green wrist band. (only if your kid has passed the swim test) During the 15 minute swim break, all adults over 18 can swim. It's really nice for the adults! The outdoor pool can get crowded. Attached is a video of the outdoor YMCA pool! Hope that helps! 🙂

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★ 5

Very nice, newer looking facility with helpful, friendly and cheeeful staff.
Never knew it was close to my home and about 11 minutes away.
Taking adult swim lessons and Diane is great! I took lessons at another location from a teen who admitted he never taught adulrs. After our class he immediately went to tge kuddies and was much better. I never went back...even I taught a young man scared of putting his face in the water how to do it😳!
I feel Diane will get me to where I desire...treading water in the deep end.
Outside pool area looks impressive.

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★ 5

A great YMCA

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★ 5

Excellent facility with very good helpful staff. It's better to go at certain times during the day before the young teens get there & run around the facility.Other than that it is awesome experience to go there to exercise & socialize( of course practicing social distance). 👍 👍 👍 👍!!!!!!

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★ 5

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★ 5

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★ 1

One star because swim lessons. I'm sitting here watching an actual swim teacher teach children how to swim and the difference is night and day from what the YMCA does and completely obvious that this person is actually qualified and skilled as opposed to a teenager set they use at the y. I will not spend another red cent on swim lessons at the y ever again. Woefully ineffective.

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★ 4

The outdoor pool is great in the summer. We just tried the indoor pools for the first time and they are really nice! While I wish there was more and clearer communication in general with our YMCA, overtime we've learned more and more about the facility, their schedules, and the amenities available to us as members.

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★ 4

Young man is polite and helpful. In the computer room,Connor is always welcoming people. Reynoldsburg branch.

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★ 5

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★ 5

Great community center that's fun to go to. I enjoy the people there and the professional staff. The center is clean and programs that help people live a healthy lifestyle.

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★ 5

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★ 3

I love the classes and my favorite is the bodypump that i got to try today. but on the other hands They never told me that the child watch Time is 1:30 min and almost threw hands with me when i tried to pick up my kids the worst is it is my first time trusting leaving my babies somewhere. Warn people so that you don't make them feel like bad parents. Also closes too early on weekends. Its really hard to have real fun at the pool with kids, lifeguards are always saying stuffs no one understands because of the echos.

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★ 3

I'm giving you a three-star I came in here at 6:15 to register for swim classes for the summer. I was told that the registration wouldn't start until 7:00 I went outside and sat in my car until 6:45 once returning inside I was given a number my number was number nine never once did she tell me she would be handing out numbers while sitting in here I'm looking at individuals that wasn't even here when I arrived at 6:15 with numbers way ahead of mine and very slow with the registration process. It is now 7:30 and I'm still waiting

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★ 5

very clean and friendly

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

It is a fun place to go your kids really like it. It has slides and all that fun. It would be really fun. It has jams and all that stuff. It has elevators and all that stuff it has daycare everything you can think of.

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★ 1

The staff never smiles, never greeting always cold water in the shower. The pool Is cold half the time doesn’t have a lifeguard or the pH balance is off not worth the $60 a month I pay

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★ 5

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★ 5

Visiting from l.a. to ohio. It was a nice ymce

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★ 5

I always enjoy my experience at this ymca

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★ 5

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★ 5

Great place for the family! Very friendly staff!

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★ 4

I love the lap lanes, but as a lap swimmer and aquatic athlete, I would love the addition of hot tub & sauna.

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★ 3

BRUU THE COURTS ARE HORRIBLE

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★ 5

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★ 5

The Reynoldsburg YMCA is truly an outstanding facility that delivers an exceptional experience from beginning to end. From the moment you walk in, the front desk staff welcomes you with warmth and professionalism, ensuring a smooth check-in process and answering any questions with a smile. Their friendliness sets the tone for a great visit every time.

The facility itself is well-maintained, clean, and equipped with up-to-date, fully functioning machines that make workouts enjoyable and efficient. Whether you’re using the cardio equipment, strength training machines, or free weights, everything is in excellent condition, making it easy to focus on your fitness goals.

One of the biggest highlights of the Reynoldsburg YMCA is the Aqua Zumba class led by Chris Walker. This class is an absolute must-try! Chris is an incredible instructor who brings enthusiasm, energy, and encouragement to every session. His upbeat and engaging style makes for an excellent workout that is both fun and effective. Aqua Zumba is the perfect way to stay active while enjoying the water, and Chris ensures that everyone, from beginners to seasoned participants, gets the most out of the experience.

Beyond the classes and equipment, the Reynoldsburg YMCA fosters a fantastic community environment. There are plenty of activities and programs for both individuals and families, making it a great place to connect with others and stay active together. Whether you’re looking for a high-energy workout, a family-friendly space, or simply a welcoming atmosphere, this YMCA delivers on all fronts.

Overall, the Reynoldsburg YMCA is a top-tier facility that provides an all-around excellent experience. With a dedicated staff, modern equipment, and outstanding classes like Aqua Zumba with Chris Walker, it’s a place that keeps you coming back for more!

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★ 5

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★ 5

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★ 3

Showers have been cold for about a month now

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★ 2

We will be cancelling very soon as we have not had the experience that was worth what we are paying for them. There are inconsistencies with the online schedule vs in person. There is always an issue with lack of lifeguards. My son had a HORRIBLE camp experiance that had to involve the director, and lastly they had told us that our 8 yr old son was ok to be on the treadmill beside his father, so that he could exercise as he is very overweight and needs the pool as well as other tools to help him lose weight, and was allowed to do so for about a couple months or so, but as of the other day my husband was told by someone in the facility that he could no longer join his father. We are DONE!

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★ 5

Everything .. reminds me of back home Youngstown Ohio as a kid😎

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★ 5

Very attentive

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★ 5

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★ 5

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★ 1

Rude and impossible to work with. I’m embarrassed that my taxes go to supporting people who act like trying to get my blind and disabled brother a pool is a crime. They kept asking me if he was there, and a member - I had to explain repeatedly that I was his POA and doing the legwork for him. Then they wouldn’t take the proof of SSI/SSDI for his income- something that even social service agencies do - and got outright belligerent when we were surprised about this. They want him to go to SS and get a statement that he has zero income when in fact he does have the SSI/SSDI. awful service.

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★ 5

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★ 5

Reynoldsburg is my favorite location. The staff is polite and the equipment is fixed quickly when broken. This location is further away from home for me however I drive to Reynoldsburg every morning.

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★ 5

I swim laps several times a week at the Reynoldsburg
Community Center. The pool area and locker rooms are clean.
The employees are helpful and polite. My husband and I utilize the facility several times a week. It has helped us stay in shape!!!!

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★ 5

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★ 5

Lotsa Car break-ins around East side of Columbus, hotels, & YMCA. The park lot is lighted and security cameras. Do NOT park on the north side Overflow lot by the river/trail.
The Y is the best facility around tho for fitness! Use The app for classes &schedule. the weight room is huge, tons of cardio fitness and a state of art spinning room/classes. The pool is perfect for Triathlon training/lap swim and fun kids pool areas. They did it right and it’s so much cheaper than Lifetime fitness which will not put in aquatic to their facility!!

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★ 5

Very clean, very nice attitudes very postive atmosphere. Kids loved the activities and Fun.

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★ 5

I enjoy practicing yoga at the YMCA for its calming and rejuvenating effects. The supportive environment and variety of classes offered at the YMCA enhance their yoga experience, helping me improve flexibility, balance, and mental clarity. Yoga at the YMCA also provides an opportunity to connect with a welcoming community while fostering overall well-being.

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★ 5

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★ 5

This is a newer location. Very nice locker room, nice pool with lots of lap time & other family times. There are a wide variety of exercise options throughout. The whole facility is well maintained & the staff is attentive & helpful.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Tess and her women on weights class is awesome. Has been great for getting back into weight lifting and she doesn't just give generic exercises with no modifications. She keeps an eye on all of the participants and will modify as needed, but also push you to do more if you are not pushing yourself.

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★ 5

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★ 5

Very big it is cool

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★ 5

Love this place

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★ 5

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★ 5

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★ 5

Facilities and staff are excellent

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★ 5

Love my work out time a and there is always a friendly smile to help if u have question about equipment

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★ 5

Best YMCA I have ever been to. It would essentially be a crime to have a negative comment about this particular YMCA. The staff is wonderful and friendly! The facility is kept in pristine condition and there are always activities available for every age group. Highly highly recommend to one and all!

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★ 5

Very good

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★ 5

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★ 5

Clean good equipment

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★ 5

The spot

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★ 5

Excellent! My son's swim instructor was great. He has displayed increased confidence and skill.

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★ 5

Water classes with instructor Tessie are great! She’s a fantastic instructor!!!!

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★ 5

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★ 5

The facility is clean and the desk staff is welcoming and ready to help!

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★ 5

The indoor walking track is great when the weather is not.

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★ 5

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★ 5

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★ 5

The building and workout spaces are beautiful. Everything feels clean and well maintained. The employees are all incredibly kind and welcoming!

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★ 5

Great circuit class! My first time. I'll be back!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I have been a member of Ymca for over 2 years .
Since the YMCA Gahanna pool got closed for maintenance I gave a last chance to Reynoldsburg location but never again I will go there. I'm a professional swimmer and this morning the big black man touched me on the shoulder and asked me to share with him and I said I'm not comfortable to share with a man in respect toy husband. A pool manager chased me to another side of the pool and told me I have to share. No I don't if I'm not comfortable. It's first come first served. Then the guard asked me to get out of the pool. This place so much of disrespect to their valuable members because they like nothing but the gossiping. And I guess what! This man got in the pool for chatting with others on the next lane and the guard told me to get out the pool I got out and cursed them out. Never ever again REYNOLDSBURG......

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★ 5

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★ 5

Love the Y!

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★ 5

Love this place

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★ 5

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★ 5

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★ 5

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★ 4

It's a good gym. The machines are not the cleanest but they do provide cleaning sprays for you to use. The pool is very nice, although I wish they had more lap lanes and didn't close it so early. Locker rooms are clean. The weight room is good but I always feel like I'm in someone's way, there's not enough room. Overall it's worth the money if you want a pool. If you're just looking for cardio equipment, look somewhere cheaper.

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★ 5

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★ 5

We love the new facility in Reynoldsburg. Clean and very friendly smiling staff! Our family exercises here Monday- Friday together. We enjoy the outdoor pool and water slide (seasonally) and indoor pool (year-round). We love that we don't have to reserve the pool anymore. This is a great place! I love the Acess for All membership that helps those who are struggling financially! What a blessing!

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★ 2

First off, it's ridiculous how you have to stand in line. Only 50 people are allowed in the outdoor pool at a time. Second of all. I learned today that none of the cameras on the outside parking lot. Even work. My vehicle was hit and I was parked right in front of a camera only to alert the staff to be told. Yes, we have cameras, but none of them work, but yet this place. Advertisers safety and community, I no longer feel like I'm safe or sense of community. Cause again. You have security cameras that don't work today. It was my car tomorrow. It could be my life.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

I've had the Pleasure/Honor to be a part of the Reynoldsburg YMCA Community since its Opening. I was so Excited & couldn't wait for it to Open that I did the virtual tour prior to Opening. I especially Enjoy all the Variety of Totally Awesome ZUMBA Classes & our Totally Awesome Instructors which bring their own unique style/flavor to our Fitness making Fitness Fun & Enjoyable! Thank you to our Reynoldsburg YMCA Community for adding more Joy to my Life through Fitness & enabling me to Live my Best Live ever!

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★ 5

Great experience
Staff is very helpful and kind.

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★ 1

I have been a YMCA member in 5 states. I have never seen so many machines broke Down some since last year. 3 of 4 rowing machines tagged not working

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★ 5

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★ 1

Worst service

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★ 5

Love my water class . Tess our instructor is fabulous.

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★ 5

A great place to get your workout in. I also enjoy trying new things. Experienced instructors.

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★ 5

Great place
Great workout place
E everything Great

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★ 5

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★ 5

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★ 5

Staff is nice and the place stay clean ☺️

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★ 5

I'm a senior who went in search of a personal trainer to tone up and build strength. I found the trainer at the YMCA. I plan on taking other classes eventually.

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★ 5

Staff extremely pleasant. It's easy to register online now. And if I have a problem the staff are always very friendly and helpful.

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★ 5

I enjoy YMCA's swimming activity for myself and with grandson.

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★ 5

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★ 5

Excellent gym

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★ 5

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★ 5

Excellent customer service and facilities

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★ 5

Exelente lugar de entretenimiento fisico

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★ 5

Friendly and professional staff & members. Clean and orderly facilities.

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★ 5

The teachers are very patient with the children and the price is reasonable.

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★ 2

Nice, clean facility but the staff is non-existent as there are young children constantly running around, usually the wrong way on the walking track, and using the equipment the wrong way.

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★ 1

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★ 1

I wanted to join this Y so I stopping in for a tour of the facility the girl at the front desk said she couldn’t take me because she was the only one at the desk. So during the hour plus that I waiting for someone to give me a tour, often there was more than one person behind the desk, but no one offered to help me. I asked her if I could make an appointment for a tour since I could no longer wait, she said, no they do not make tour appointments. Terrible customer service

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★ 4

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★ 1

Called to make sure the pools were open before coming and they said yes. When we got there they said they were both at capacity, in the 15 minutes it took us to get there. Then they said we were in a line. We saw like 3 families come in after. We finally gave up and left and when I drove by the outdoor pool the families that came after were in, so we had wasted our time. That's when things aren't canceled and the pool is open, which isn't often. The building is nice but the consistency is not. Spend a little extra and go to another gym.

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★ 5

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★ 5

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★ 5

This is a great place for friends and family and a great service for the community

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★ 5

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★ 5

It is great the people there are nice and it’s a relaxing space

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★ 5

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★ 5

Loved the pool
Very friendly staff

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★ 5

My family’s home away from home, where they can keep fit while enjoying extra curriculum activities

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★ 3

Very clean facility, nice employees, and a good variety of weights and equipment. Negatives are the hours of operations - my biggest complaint. Closes way too early, especially the weekends. People not putting weights away and employees letting it happen. It would also be nice to have an adult swim once a week. Can't even use the outdoor pool because of the amount of children.

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★ 1

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★ 5

Great place!!

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★ 5

The YMCA Reynoldsburg has updated facilities with programming for everyone in my family to participate in.

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★ 5

Excellent class options, pool time for families, clean facilities and friendly staff! I love it! It really feels like a community. I am so grateful to have found this YMCA.

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★ 4

This place has some great facilities

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★ 5

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★ 5

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★ 1

As soon as we got there they shut the pool and they told everyone to get out and said they were done and it was a thirty minute wait

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★ 5

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★ 5

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★ 5

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★ 5

The cleanest facility I visit. As a Silver Sneaker I have free memberships and visit many gyms and the Y staff is superior

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★ 5

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★ 2

Two kids were having a fist fight behind the building last month. Last saturday, the police were called because someone pulled a “weapon” (gun? Knife? Pretty important to state but they did not) on someone else during a basketball game. The response was to close the gym from basketball for the next two weeks. I love this gym, and I know it’s not the staff’s fault but I just don’t know that I feel safe here anymore.

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★ 5

The gym is pretty big, and the basketball court. The staff are seriously friendly

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The pool is very nice. The staff is friendly and helpful. The facilities are clean and convenient.

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★ 4

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★ 5

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★ 5

Absolutely fun hands down super clean and friendly staff. My favorite center

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★ 5

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★ 5

Beautiful place. Workers are friendly and able to help in answering questions and providing resources needed.

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★ 1

The pool is rarely open. Everything is a disaster. Be careful, because when you cancel, they will continue to charge your card for a minimum of 3 to 4 months. I Posted about this in a local Reynoldsburg group on Facebook and had 47 other people say that they also continued to charge their card 4+ months after they canceled their membership and refused to refund any of the money back. I have reported them to the Better Business Bureau and the Federal Trade Commission, so have multiple other people in the community.

Be careful. These people know exactly what they are doing. It would probably be cheaper to just install a pool or buy a treadmill than give this place your money

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★ 5

Very clean and friendly staff!

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