★ 1

Didn't let me try the gym despite my free trial because I didn't yet have a local "proof of address" . THIS IS A $10 GYM NOT A BANK, AND I WON'T BE PROVIDING A PROOF OF ADDRESS. Terrible service! Will not join this gym. They also never let you cancel, 3 years ago I had crunch and I had to threaten a lawsuit and freeze my bank account to get them to stop charging it. Glad they turned me away!

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★ 5

Fantastic gym! I love all of the classes; especially Zumba!

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★ 5

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★ 3

It was cool¡!!

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★ 2

I already reviewed the broken arrow location poorly because every time I’ve tried to spray tan there, it is down. I have had the top tier plan at Crunch since they opened the Tulsa location (Jan 2023) even though I haven’t been able to use any of the benefits of it in well over a year because I don’t have children to use childcare, their spray tan beds have been down every time I’ve tried, and I work during the times of the fitness classes offered on the highest plan. I’ve called and left messages to get a call back to change my plan previously and no one ever calls back. I finally got a live person today, and was told there’s a $40 downgrade fee to go down a level. Truly insane. Especially because I haven’t used any of the benefits this past year at all. The person on the phone was very kind and even asked management (without me asking) to see if they could waive the fee and management said no.

Staff has always been pleasant with me which is the only reason they get 2 stars.

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★ 5

Good

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★ 5

Love this gym.

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★ 3

Was thinking about purchasing a membership for some family members but after reading all of the negative reviews which are about consistent topics (poor customer service, difficult to cancel, crowded) I shall go elsewhere. This place seems ripe for a lawsuit when it comes to lack of ease in cancelling membership (sounds like a scam). And the bot/canned auto-reply below validates this.

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★ 5

Clean

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★ 4

I’ve been going here since 2023 without any Issues. Roland at the front is a good dude, most of the people who go there are good people. It is a busy gym and equipment bench/hack/leg machines/fly machine might be a bit difficult to grab at times (I go at 0500). The only criticism I have is the fitness classes in the morning. I don't understand why they have to blast loud music and take up a section of the gym; there’s a dedicated room for group fitness. If they'd utilize it for the classes this would be a five star review. On the days I don't bring headphones it’s extremely difficult to lock in while hearing someone scream at the top of their lungs and playing terrible music.

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★ 1

Been with the gym for several months. Staff was never friendly when i went there, they always acted as I was an inconvenience. Canceling your membership is almost impossible. Tried canceling membership (moving out of state) on app several times and it kept erroring so I sent a req to be called for help and all they said was to jusy use the app again so when I tried again it said I had to pay for an extra month right now so when I called the lady was immediately rude when she answered the phone like I was such an inconvenience to call and ask questions and then said I have to pay until Nov 20th because I didn't give a 30 day notice on Sept 20th (been trying to cancel for over a week, so due to their app failure I'm the one out of pocket)
Crunch is just like those other gyms that squeezes you out for every penny.
Also when I enrolled I was told I could go to any location and I was originally until recently was told I have to pay $3 each visit.
Highly don't recommend. Pay the extra for the smaller gyms that have better morals.

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★ 4

Could use better restocking in the bathrooms.

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★ 1

I swear your employees at the front desk have the social skills of a rock. I was trying to ask them questions about how the membership works and they kept looking at me like I’m dumb, when I’m just trying to ask a question, and they were getting defensive with me, and all I’m doing is asking questions. None of them smiled when I walked up, none of them were friendly. Absolutely 0 customer service! They just stood there with blank faces and stared as I walked up to ask questions! Also, on top of it, your tactics are COMPLETELY misleading and your “cancel anytime” advertisements are false advertising because no one at the front desk said anything about a bogus “annual fee” or a “60 day lock in” until I was about to swipe my credit card, so what about month to month is a 60 day lock in? False advertising. What about “only $29.99!” is an almost $60 ANNUAL FEE? That’s almost $120.00 on the spot which is NOT advertised, and that’s completely opposite of month to month cancel anytime when you have lock ins. None of that was told to me ahead of time, AND THEN THE EMPLOYEES WERE LOOKING AT ME AS IF I WAS THE IDIOT WHEN THEYRE THE ONES WHO DIDNT TELL ME HOW IT WORKS AHEAD OF TIME.

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★ 4

Great gym. Friendly staff. Just gets really packed during the week so it can be tough to get things done at times.

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★ 1

I just signed up for Crunch Fitness about a week ago. I was told when I signed up I would be able to use any of the crunch fitnesses because I did the highest tier and I could use other locations without an issue. I have been going to Crunch Fitness for 3 days now and previous to last night I was not told that I had to pay a $3 fee each time I went which is crazy because from my understanding I had access to all of the gyms Nationwide and until last night I had never been asked to pay that fee. Andre said my membership was not active which if it wasnt why could I scan in the last 2 days without an issue. It was late and I wasn't going to make it impossible over $3 and I also brought against with me. A lot of times I work nights and I have kids and I can't always make it to the gym during the day and this is really the worst experience I've had.. because even after everything was said and done when we were done working out we went to use the relaxation "spa' and not one person from staff was present so we could the amenities included in my membership.. so we left after waiting several minutes....from the reviews it looks like there are a lot of staff issues

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★ 1

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★ 5

Great huge gym with lots of equipment

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★ 1

Terrible

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★ 1

Went to Crunch in Tulsa and tried to use the tanning bed — they refused to let me tan unless I had goggles or little stickers for my eyes. Supposedly it’s “state law.” Really? That’s like saying you can’t swim in a pool unless you prove you’ve put sunscreen on. Even if I show them goggles, I could just take them off once the door shuts — no cameras in there. So what exactly are they enforcing? Feels like nonsense rules just to hassle members instead of letting adults make their own choices. No goggles = No tan? Give me a break.

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★ 2

The gym is fine but nothing special. But their best Trainer is leaving and I'm a little peeved about it.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I really like this place only been here w a friend but it was cool not bad at all!

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★ 5

🔥🔥🔥

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★ 5

Love it. Come see me Sunday's at 3pm for Hot Pilates It will be your best core and more workout. 45min in a 100° studio. So good for you. Meet you on the mat

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★ 1

I came in as a guest with my friend on the first day. On the second day, she told me I could use a 3-day trial pass. I initially went just to work out with her, and I was super nervous because the gym was packed. There were so many people, and the gym itself is huge, it felt really intimidating, especially compared to my small gym, which is never crowded. It was a lot to take in.

By the second day, I was feeling more hopeful and open to the idea of maybe switching gyms so I could have access to more equipment. When I came in to let them know I wanted to use the 3-day trial pass (since I had come in as a guest the day before), the guy at the front desk was incredibly rude. He acted like I was bothering him, even though he wasn’t busy at all. He rolled his eyes and sighed heavily with every question I asked.

I was just trying to get more information, where things were, what the membership includes, and how it compares to my current gym, especially since I pay more for my membership. Instead, I felt like I was being a burden. All I wanted was some guidance and reassurance that this was a good gym in terms of customer service.

Well, I was completely wrong. I’m definitely never coming back. You can keep the cheaper membership if it means treating potential customers like garbage before they even start working out.

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★ 5

I usually have a great experience at this gym. In fact I had a situation where someone tried to start trouble with me over one of the amenities, but JoAnn (from the front desk) deescalated the situation. In my opinion, the way this was handled really reflected the type of environment I would love to frequent, simply because of how well the staff handle things. I'd work out here any

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★ 5

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★ 1

This place is a joke. They take advantage of people and won't allow you to cancel without paying a bunch of extra fees. Buyer Beware.

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★ 3

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★ 1

I’m incredibly disappointed and frustrated with how this situation was handled. I enrolled at the Midtown location after being told at the enrollment event that I could use any location until Midtown opened. I asked this question directly and was reassured that this would not be an issue.

Today, I drove from Broken Arrow to another location, only to be denied entry and told that I would need to pay $3 each time I visited—despite the commitment made to me when I signed up. When I explained what I had been told, the staff member simply offered for me to transfer my membership to this location but made it clear I would lose the promotional rate I signed up for at Midtown. That’s not right.

This feels like a bait and switch. I feel misled, and frankly, I expected more integrity.

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★ 5

They have rowers! Love that.

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★ 5

The staff is so nice and helpful. Equipment is always in good condition.

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★ 5

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★ 1

Terrible cancelation policy

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★ 1

Signed up and went. No one gave me a tour so I was lost and didn’t know where to go. Weren’t very helpful. It was so crowded I had no room to workout or use a bench. Didn’t enjoy my experience. I went once and they charged me $100 when I canceled. Never going back.

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★ 5

Great vibes

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★ 3

I like this gym but wish they would either open another location in the area or make the one on 91st bigger. It's ALWAYS packed and very discouraging to not be able to get in a good workout because we are all waiting for the same equipment and many of us are already on a tight schedule. Other then that its a decent gym.

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★ 1

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★ 5

Great mix of free weights, machines, treadmills and extra services

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★ 5

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★ 5

Great atmosphere.

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★ 5

Tory was incredibly helpful in getting me a free trial going as I was just visiting

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★ 5

The staff are always very polite and I love the punching bags

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★ 5

One of the best gyms I’ve been to. Love the staff! They’re friendly and knowledgeable. Shoutout to Heidi, Bethel, Steve, and Noah

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★ 5

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★ 5

Really nice staff and all around great work out area.

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★ 5

Always clean facility with helpful and knowledgeable staff. Kids crunch is amazing and my kids highly recommend.

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★ 5

The staff here is very nice and friendly. The gym is clean with lots of different equipment!

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★ 1

The gym is fine, I went twice a week for 6 months. It's clean, the people are nice, and the staff is helpful.

But it is IMPOSSIBLE to cancel your membership.
I first tried on the app, and it says you're unable to cancel on the mobile app.
Then I tried on the web browser, and the website says you cannot cancel your membership online at all.
I called the location, and I was told that the policy had changed and I should be able to cancel online now.
I tried again and it still said I would have to go in person.
I called the location again and requested to cancel, as the online portal doesn't allow you to. I was told that I had to send an email to the location manager before I could cancel.
I sent the location manager an email, hopefully I'll be able to cancel. Otherwise, it's 45 minutes out of the way to drive up to the location and cancel in person.
BUMMER.

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★ 1

Havent been in months, tried calling to cancel and they couldn't over the phone. By the time I was able to come in they wanted 127$ for services I didnt use. They also kept billing the "one time yearly fee" multiple times .

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★ 5

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★ 1

Very upset with Crunch.
I was told that I could pause my membership and reopen at anytime with no charges to my account. I had over $100 withdrawn over the span of months from them. For the membership fees and "annual fees" the team across the board is not on the same page. Telling customers things that aren't valid. I went in to speak to a manager today that absolutely did nothing for me. Was rude and not understanding. She got defensive when I explained my frustration for being charged and not expecting the charges she said her team "wouldn't have told me that no charges would come out." Which is completely false because they indeed did. "All she could do for me was cancel my membership " I did not get back any of the money they took from me. When I asked if there was someone else I could speak to she told me corporate and there's nothing that they could do for me. This was absolutely the worst customer service I have experienced and no help to understand their customers. I will never be back and I will make sure to pass this information along.

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★ 1

It's great until you ask them to cancel, they don't cancel, they'll just keep charging you every month, and then won't cancel your account until all the past due charges have been paid... Not very good customer service if you ask me!!! Find another gym!!!

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★ 5

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★ 4

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★ 1

I would not recommend

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★ 5

Like the atmosphere

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★ 5

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★ 5

Typically gyms give me so much anxiety as I am very insecure about my body.
This gym...THIS GYM 🥰 I have no insecurities whatsoever and I've made more progress in the short amount of time I've been here than months of having a private trainer.
I can't say enough good things about this place!!

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★ 5

One of the better gyms I’ve been a member at! Super clean, love that it’s always staffed, ample equipment, childcare for those who need it. But the real sell for me is the group classes, it’s the perfect in the middle of being able to do solo workouts but pop into a class and get a good workout in. ( if you haven’t done Ferns Zumba class you’re missing out!!!)

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★ 4

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★ 1

They allow dogs in the free weight area.

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★ 5

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★ 5

Great gym! Stays quite busy anytime I've been but still has enough equipment to go around plus some. Has babysitting available for the most expensive membership which makes the price completely worth it!

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★ 3

It’s Planet Fitness with a different name. Wouldn’t make it my home gym but it’s cool to go to with the guys. It’s fair. Like most gyms it’s bogged down by useless equipment and cardio machines, meanwhile the busiest machines that get a line of people waiting on them only have one in the whole place. Looking at you fly machine.

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★ 1

I have been a gym goer for 35 years and I have to say this is the worst experience I ever had!!! First, the positives -- it is the cleanest gym I have ever been to -- thank you for that!!! Unfotunately it is a bit of a clique rife with gossip. I recently had my membership revoked fo hersey without ever being given the opportuity to present my side. It was very much a he said she said gossip with things that were not said by me. If a portion of a conversation was overhead again I should have been confronted. Another issue is the manager Zach (I believe) did not have the courtesy to talk to me directly but rather had his lower maagemet do it! The person that spoke to me was professional and I hold nothing against him. To revoke someones membership for hersey is unprofessional. As I was taught I will end with another positive before ending this post -- the equipmet is amazing! Still I would not recommend you joining unless you thrive on high school like drama!!!! I received a reply for me to call -- not up to me it is up to the management to reach out sncei it was their lack of communication.

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★ 1

UPDATE - Send an email to where they asked me to to talk further and was told more or less "yep that's ur issue not ours we will keep ur money"

Completely bull... $319.00 down the drain for a gym membership i never once used. Thanks crunch. Good to know u care about ur ppl

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If zero stars was an option I would have given it. It took 8 phone calls and 3 hrs of my day to request a cancelation

I found out on 2/18/2025 I had been paying for a membership since 2023. When talking with a worker at the tulsa location they seen I had never stepped food in the gym. I wanted to cancel right away and ask for a refund for the charges that just hit my account that day ($71.60)

I was told I needed to cancel online since I do not live in the state any longer.

I completely the form and was told via email I needed to call an additional # to finish my cancelation. When I called that number they where unable to help me.

I called the tulsa location at 9am 2/21 again requesting to speak to a manager and was told she was in a meeting and would call me back. 3pm rolled around and still no call back. Manager was again unable to help me and I was given yes yet again another number to call (ABC client services) they where amazing and we conference called the tulsa location to be hung up on while waiting on hold for a manager. And then had to call back.

I was 1. Wanting to cancel my account 2.Requesting a refund of $71.60 that was just billed to me on 2/18/2025...

Bethel at crunch fitness was able to confirm my cancelation but refused to allow me to finish my questions when asking for a refund and at the end was unable to provide me one.

An impossible situation for sure.

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★ 5

Nice…

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★ 4

I have been extremely pleased with my experience at Crunch! The personal training , while an investment has been very beneficial for me! Everyone up front is always very welcoming.

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★ 5

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★ 5

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★ 1

They get really pissy if you don't like something about their gym. Like price switching and baiting or trying to get your bank account info so they can insure themselves over you insuring your own self. Company sales tactics at its finest and the staff is usually conceited and snobby. I've tried this place twice and Everytime they change something up on me so I have to decline. Again.

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★ 2

The front desk clerk Heidi was wonderful in her professionalism, however I am not pleased that my 16 year old was able to open her own contract and when I go into cancel it they state she has to pay her annual fee and one more month. All online forums state you must be 18 to start a contract. I questioned my daughter how they let her open a contract when she asked if I could sign that she could work out with a friend. I did sign, but when I tell you nothing was asked of me and I didn’t even provide ID I stated something wasn’t right. I contacted the club to never be contacted back with answers over two weeks ago. Hopefully they respond to me now and waive her fees and cancel her contract immediately because I’m just not one to complain. I just think this is wrong to do to a minor when they do not realize the consequences of credit just yet.

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★ 5

I love going to this gym every one is so welcoming and friendly and my fitness coach (Ashley Green) is so good and know what she is doing and I always feel uplifting and motivated to keep coming to the gym 🙂

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★ 5

Crunch is the best gym I’ve been to. All of the equipment is very clean and the personal trainers are amazing. The packages are great and I love the tanning!

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★ 4

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★ 1

Be careful, because when I went to cancel they charged me an extra month and a year's annual fee that I will not be using the gym for. I will never go back to that gym and I will tell all my friends and followers on social media not to be a member.

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★ 5

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★ 5

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★ 5

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★ 1

DO NOT GET THE MONTH PASS. I am a student at osu so I can only workout here on summer and winter breaks. I got a month pass for winter break and was told to give the employee at the front desk my phone number. The last 4 times I’ve come in, it has confused the employees. Today there was extra trouble with this, 3 people tried to help me and they could only find my expired memberships. I was even asked if I could prove I had the month pass via bank statement instead of them simply finding it. Will not be returning here next summer.

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★ 2

Not helpful employees or well informed. Go to the Broken Arrow location, it’s bigger, cleaner and the employees are much better!

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★ 5

Very nice fitness gym in Tulsa.
Clean.
Organized.

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★ 1

They don’t honor the 1-day free pass. They told us it was due to the “other terms apply” portion of the clause at the bottom, but it’s actually just this location, as confirmed by the general manager.

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★ 1

Use of predatory trial offers. Read the fine print, and be sure to ask questions. Buyer beware.

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★ 5

Reid was very helpful and well mannered, made my crunch experience very enjoyable thank you!

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★ 1

Positive: 1) Free three day trial period. 2) People at front desk were nice and didn't do the usual sales pitches. 3) Variety in exercise equipment

Negative: 1) Music volume! Why do they blast it at such decibels?! I am half deaf and it was still way loud. You can hear it in a car from the parking lot. Headache inducing. 2) The whole gym is nearly covered in mirrors. Not everyone needs to admire their selves while working out. Maybe the anorexic looking girls and 'roid raged guys at this gym do but many people don't. 3) Only seen literally one Smith Machine. Not all of us wanna do squats with barbells that seem way too long in length which makes them feel uneven.

All in all, not a bad gym but just the overwhelming blasting of crappy EDM music was enough to make an actual workout difficult to achieve. Don't reply back with the generic response which includes the same email given in every other bad review. That is just an insult.

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★ 5

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★ 1

Update: Just received a call from someone by the name of SNOW (that’s what it sounded like on my vmail). Snow mentioned again that in order to complete my account I need to provide 2 forms of payment. Even though the “head manager” Zach I spoke with earlier stated he would put a note in my account saying that I didn’t have to provide additional payment info!

Buyer beware manager at this location will try to pull a bait and switch if you aren’t careful! I just signed up for a membership at this location using my discover card. The goofy manager just called me and told me there was a problem with my payment method. Even though the charge is showing as pending on my end. Online there are two options for payment method. One method is where you can provide your routing info to save $2 a month. I didn’t choose that option. But the incompetent manager tried to tell me it’s a must that I provide my banking info. Which isn’t true. Then proceeds to say online info isn’t correct. I let him know this gym is already presenting its self as a problem and I signed up less than an hour ago. I ask him to cancel the membership since it hasn’t even been an hour since I signed up. And this guy proceeds to tell me it will be $30 to cancel a membership that I literally just paid 1 cent for. I will definitely be giving a 30 day notice to cancel on 02/07/25! Since that’s when I will be charged 49.99 for an annual fee! The manager tried to tel me on my end it will show the payment as pending but it may not go through. So tomorrow when the 1cent charge post to my account I will update this review with a photo of the posted transaction.

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★ 1

I was a member for a couple of months, but once they found out I worked for a competing gym, they canceled my membership. I was promised a refund for two monthly payments, but after three months, countless calls, and repeated assurances that the refund was “coming soon,” I still haven’t received anything. Very disappointing experience.

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★ 1

Updated: I have contacted, didn’t get anywhere. Now crunch has taken another monthly membership from my account after I was told it would not happen. Was told by Kaymen I would be refunded. Still no refund.

I decided a few months back to join crunch and to get a personal trainer, thinking it was the better gym for all the reviews. The trainer I had ended up leaving and Kaymen (manager in training) is refusing to put me with someone that I am already comfortable with and can work with my schedule, also already knows my injuries and is confident in working around them. After waiting 4 months for him to fix what I was paying for personal training sessions. Just beware of what you’re getting into!

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★ 5

Your instructor and personal trainer, Shelby is amazing! You all are blessed to have her. I'm a fitness coach and PT that came to try your location while on vacay my family. She was outstanding! I took her tread n shed and pilates classes and loved them! And, I loved them both bc of her. She most definitely needs to be recognized! Ty for the great experience!☺️🙏

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★ 4

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★ 3

Great gym to work out. But don't recomend leaving your kids at the care center, ladies there are always on there phones not even watching over the kids.

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★ 5

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★ 5

Great place to work out and be social. Don't go here go date though, most girls have RBF and will scour at you if you approach them, yet, still want you to watch their equipment while they go to the bathroom. It's a trap, just don't do it.

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★ 5

Always an amazing atmosphere in this gym from the staff to the equipment. I don't have to fight anyone for equipment not to mention that gym members DO ASK if you are using the plates on the equipment the YOU ARE USING. If I could give them 10 stars 🌟 I would.

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★ 4

Amazing atmosphere great machines anything you need they have it. Would highly recommend. Great packages to choose from. Only issue i have is there's no security cameras in the parking lot. Have had both of my vehicles in on 2 different occasions in the parking lot after leaving the gym both a hit and run so be cautious where you park.

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★ 5

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★ 5

Crunch helps me keep my posture in check. Whatever you need in a workout place, they have it.
Stop procrastinating and start healing.

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★ 5

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★ 5

Best gym ever

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★ 1

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★ 2

This gym is alright. Equipment is clean, gym is clean , staff is nice.
The two downfalls of this gym would be if you are a working individual , and come in after the hours of 4 o’clock , there are so many people at the gym That you feel almost sardine in. People stand next to equipment other people are on to “call dibs” this personally has made for an uncomfortable workout and is distracting. The second downfall is there is no dress restrictions mostly directed at women. Women are always dress wildly inappropriate. I would never feel comfortable taking my spouse into this gym. basically anyone who isn’t dressed in minimal clothing and a full face of makeup, stands out like a sore thumb. If you are looking to have a good comfortable workout without any interruptions or distractions this is not the place for you. Although if you’re looking to pick up a date or get some attention go to Crunch fitness. You will most likely find someone to notice you.

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★ 4

I don’t have a problem with the facility itself or the staff but whatever sadistic corporate bozo that enjoys making gym employees force clients to jump through hoops to cancel month to month contracts needs to be kicked in the nuts. I worked for a gym at one point so I already knew of the 30 day cancellation policies and the resistance I may face but even the gym I worked for allowed a standard sales associate to cancel plans. Crunch makes their employees have a manager approve a training contract cancelation even when the trainer themselves is okay with their client cancelling the plan. I was on a month to month plan so I couldn’t understand why there would be a need for a manager to approve canceling since I wasn't breaking a contract. I work nights so the hours management is in house is when I’m asleep and it seemed like management’s schedule wasn’t consistent because I couldn’t ever seem to catch anyone during the hours staff said a manager would be in. I had to go up there a few times and by the 4th time I was frustrated. I had to firmly speak to an associate and I felt bad because he’s just doing his job but it wasn’t until I was firm that someone was able to cancel my training plan. So just know going in that some of their corporate policies are lame BUT the members are all really chill from my experience and staff has always been friendly and encouraging. Even the staff members that helped me cancel that training plan were kind and apologetic about the situation. I’d still recommend the gym though if you’re not rolling in cash but need a 24hr gym. Definitely a nice step up from planet fitness if you enjoy free weights or want class options. It is bigger and cleaner than a lot of the other 24 hours gyms within my price range. I haven’t attended a class yet but I have a few friends who want to try them. My trainer was great. I would really enjoy working with him again if I can once my health and financial situation chills out.

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★ 5

I love crunch! Every time I’ve came in the staff was super friendly and always ready to help. Shout out to my trainer Taylor for keeping my accountable on my fitness journey.

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★ 5

My personal trainer Taylor Holden is the Best! She is professional, knowledgeable, and understands how to inspire and motivate you!!

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★ 5

I am loving this gym!! Love all the staff from the front desk to My Personal Trainer!! Always friendly & helpful ! The gym is always clean and has plenty to offer!

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★ 5

I love Crunch Tulsa. It's a community more than anything. I was looking for a place where I could do classes. The variety and schedule availability of Crunch is just amazing. The staff is friendly, the facilities are clean, and kids crunch is just awesome.

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★ 5

Los of machines to choose from, clean area, huge space, excellent trainers! Staff is friendly and supportive.

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★ 5

I’ve been going to this gym for about 3 months now. I started training with Taylor once a week & that’s been really good for me. It’s kept me consistent & I’ve been able to hit goals I struggled with on my own. I really like the sauna, hydromassage & the variety of classes available throughout the week. The gym can be pretty busy at certain times of day, but there’s enough equipment that it’s not really an issue.

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★ 5

Crunch has clean facilities, an inclusive fitness community and top tier staff! From PT to group fit to child care to custodial, they are all wonderful, informative and kind!

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★ 5

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★ 2

When this location first opened it was wonderful! It was clean, friendly, a great set of classes at the early morning time slot, friendly employees, just lovely. About the time the BA location opened, the wheels started falling off in Tulsa. The majority of the quality group fitness instructors left, and it seemed to be a rush getting new instructors. (There is currently one high quality instructor, Regina, she’s the best of the best!) Rushing through the process resulted in low quality instructors, ones that do not help class participants with form, the motivating comments during classes changed to belittlement. Then, the class schedules started changing. The classes that were loved & packed changed to classes that weren’t as loved & the core group of participants started dwindling.
The building hasn’t been kept up since opening. The tanning rooms are filthy, I’ve sent pictures & videos to the management team. I was told the floors get swept and mopped once a day. That is the lowest standard of cleanliness in a public business with hundreds of people in and out in a 24 hour period.
The hydro massage beds are rarely cleaned between use. They are spritzed then barely a rag ran over the surface. There is no actual cleaning happening.

The turn over rate at this location is at breakneck speed. From the top to bottom. Between the management, personal trainers and their management, group fitness instructors and it’s management you never talk to the same person twice, which creates a zero follow through on any concern and questions go unanswered.

There is one front desk employee that has stuck it out since the beginning, Tory is friendly, helpful, and very kind.

When I tried to work with a personal trainer at this location, the manager told me there isn’t one trainer on his staff that would take me on as a client because they do not agree with my team of doctors. When I showed confusion about his statement, he was rude, condescending, and gas lighted me on the topic.

Sadly it’s not as high quality as it was when it first opened. There is a lot of room for growth.

Source: Google

★ 5

The gym is clean, people are nice, the only thing need to change the music, it’s fine but they can still do better, but anyway they are better than PF 😬

Source: Google

★ 5

Kolby and Brooklyn made my first experience epic showed me all around and convinced me this was meant to be. I have been putting off weight loss for so long and now I’m starting my journey to a new me thanks guys!

Source: Google

★ 5

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★ 1

Charged my account over 600 without my permission! Not to be trusted!trainers not helpful!

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★ 2

Overall gym experience is decent except for a few annoyances. The primary annoyance is that the men’s locker room music is horrendously loud all hours of the day. The next annoyance is that the classes they host are also ridiculously loud. Certainly has impacted the hours that I would like to attend this gym. Another thing is that every time I check in with my barcode, I get stopped by the front desk employees discussing an alleged discrepancy on my account. I have been a frequent gym goer at this location as well as the broken arrow location since they’ve opened and this is consistent between the two. Never has there been a legitimate reason to have to stop me to address my account.

Source: Google

★ 5

Free membership

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★ 5

Great variety of machines, very laid back staff, clean facility. Lots of options for relaxing afterwards. Tanning beds, spray tanning, stand up tan. Love the bike room and studio. Lots of classes and child care! Love love love.

Source: Google

★ 5

Fits my lifestyle. Nothing really is perfect. All you need is your drive, discipline, and commitment when it comes to your fitness goals. Staff are friendly & great people. If I feel something needs to be brought up, I just communicate it to the front desk or talk to the management. If I feel that I need to put extra measures for my safety, I would just be mindful when lifting equipments. Want to cancel membership? Make sure to cancel 90 days ahead of time, get the paper receipt that has the date of cancelation & reference # or else they will inform you that "There is a user or internal error & your cancelation will not be effective etc." Their reasoning after cancelation can also be "It is 30 days required notice, but if it has another billing cycle within the month there will be a final charge for that". (Don't do it like I did & gave 30 days notice, but still ended up being charged for another month). Please do your due diligence & triple check w/them & block it from your bank to make sure.
#Be Pro-🏃‍♀️‍➡️🏋‍♀️🤾‍♀️🚴‍♀️
#Safety begins with 🫵
#Communication is🔑!

Source: Google

★ 1

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★ 3

I really like the fact that this gym is open 24/7. But I have to pay attention to when I go. I cannot stand going when classes are happening. The music in the gym is already going, then the teacher of the class will have their own music on full blast that we also have to hear, in addition to the fact that they have a microphone on and turned up all the way. I don’t want to have to hear what the class is doing or listening to through the whole gym. Have some respect for the fact that this is a multiuse space and some of use just want to do our own workout

Source: Google

★ 5

Love this place.

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★ 2

It's an Ok gym. But sucks you can't call and cancel your membership. You can't even do it online. You literally have to drive to the location to cancel, and of coarse your not aware because their not just ganna tell you that until you want to cancel. So if you move, remember. You'll have to take your precious time to drive all the way back to tulsa to that location just to cancel. Took 2 minutes. Why couldn't that be done online? E signatures are a thing.

Source: Google

★ 5

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★ 5

Good to get the blood flowing. Would like a bigger sauna to use, everything else is good.

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★ 5

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★ 5

Absolutely Amazing Place!!! Great Hours!! Awesome Staff!!! Positive Atmosphere!! Tons of Equipment!! Very Competitive Prices!!!

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★ 5

Love crunch!

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★ 3

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★ 5

Awesome classes! Shannon is my favorite! She embodies the theme of no judgements! I love that they have child services. Everyone is always nice when I go there.

Source: Google

★ 4

Good, clean gym with awesome amenities and friendly staff. Love the variety of classes and childcare available with the upgraded membership. Lots of equipment and classes to choose from. Although time to time it gets a little busy so you may have to wait if it's a busy night for a few. Personal trainers are a nice addition but the turnover is high so be warned when signing up for training.

Source: Google

★ 1

"Kobe" has completely non-existing professionalism and horrible attitude... Had a problem with day pass that worked online but didn't at location... Insisted on making me pay for day pass regardless that the problem was on their side

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★ 5

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★ 5

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★ 5

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★ 5

I'm reviewing after my first day there. It's a gym that's clean, friendly, and intentional! Lucy at the front desk is amazing and she has such a sweet spirit! Truly doing the Lord's work! I was able to get a membership and sign up for a class that morning. She was so kind to not only give me the tour but to show me how certain machines are to be used. I'm pretty hooked already and I know God called me here to finally get back into shape! 💪🏽

Source: Google

★ 4

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★ 1

Had a nice workout and discovered your women’s locker room SUCKS. Never could get warm water from any shower. Just ice water. Your front desk guy Aaron thought this was funny. No dressing rooms. No shelf for shampoo and conditioner. No privacy when opening the shower doors. Planet Fitness has FAR better locker rooms. Switching back to them.

Source: Google

★ 1

I thought it was a very good place to relax and exercise but I was wrong. There are people with guns intimidating those who are concentrated exercising and the security cameras don't work. It's not the first time that I complain about a bad job and they don't take action. I wouldn't like to go anymore because I'm afraid of the way those people who let in with guns intimidate everyone.

Source: Google

★ 1

En el gimnasio el sistema de seguridad no está activado . No están teniendo protección y había una persona armada causándole amenazas a los demás clientes que si necesitan de una buena distracción, buena vibra y buena atención. Cuando me acerqué ala recepción para que chequearan las cámaras y vieran lo sucedido conmigo la respuesta fue que no están activas las cámaras . No es un lugar seguro .

Source: Google

★ 5

Great for price

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★ 5

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★ 1

Your captcha doesn't work when someone is trying to get a trial or sign up so how am I supposed to get in. Make it make sense.

Source: Google

★ 5

Crunch Fitness has a lot of exercise machines! And I love that they have red light therapy, tanning, and water chair massages. I do not like that I am so far away from them and I did not like the Zumba class that I took. Zumba just wasn't my style. But I love the circuit machines!

Source: Google

★ 5

Love this place! Best work out equipment and great tanning beds.

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★ 5

Clean nice facility for everyone. After almost a year and a new facility, it's even better than ever. Boxing, yoga, pilates and classes you won't believe.

Source: Google

★ 1

Just witnessed 2 women using the men's sauna.....curious to what is allowed Here? Seems like people are just allowed to do whatever they want.

Source: Google

★ 5

Great gym... loved the recovery amenities. Well worth the peak membership rate!

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★ 5

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★ 1

Overpriced

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★ 4

Good gym. Would be a great gym if equipment was better maintained

Source: Google

★ 1

Do NOT recommend for personal training. You will be locked into a contract regardless of Crunch upholding their end of the deal. I texted my trainer on a Saturday about scheduling my two workouts for the following week. She told me she was off on Mondays, so we were scheduled for Wednesday and Friday. Went to the gym on Monday by myself and she was there with a client. Went to my scheduled session on Wednesday and she did not show up. I texted her and she said she forgot. My credit card was scheduled to be charged for additional sessions again in 3 days, even though I had not yet used 2 of the sessions I already paid for, even though I attempted to. At this point I wanted out of the contract, because I was also promised changes to my meal plan and daily check-ins about my eating that never happened. I brought my concerns to management and then the general manager and was unable to end the contract. Management was dismissive and difficult to work with. The general manager gave me a phone number for corporate that goes to a recording and then hangs up. I was not reimbursed for the missed session and was told I could not cancel my contract until I had it for a month, which totaled 3 rounds of credit card charges. I cannot describe how dissatisfied I am with Crunch's personal training.

Source: Google

★ 2

The temperature in the sauna is way lower than the display. I would go as far as saying a good 40 degrees. It will read 186 and it's nowhere close to that.

Also in the hiit zone, there was a class about to start, the extra trainer made me leave the area. I was fine with that. However I found it quite odd that I wasn't allowed to get any of the equipment. All I wanted was a jump rope, something they weren't even going to use and if they were, there was more than enough. The class only had 4 people and there are like 20 jump ropes

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

The gym is nice but management is incredibly incompetent. They will lie to your face. I would recommend any other gym than Crunch.

Source: Google

★ 5

clean, good staff, only complaint is how packed it can get

Source: Google

★ 2

Recently moved to this gym due to more equipment. However, I've noticed that a lot are out of order. If you're looking for a gym to occupy machines while on your phone or watching ESPN, then this is your gym.

Source: Google

★ 5

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★ 5

Friendly staff.

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★ 5

Ck'd out a few places to compare, and Crunch was 1 on the list. It was spacious, and the guy (Aaron?) who gave my Husband and I a tour was extremely helpful, as well friendly. He was very knowledgeable and professional. We really liked our tour and the many amenities that their competitor (Planet Fitness) didn't have, like Crunch's LARGE Group workout room & punching bags! We really loved how spread out it was. We're still trying to narrow it down, but we could see ourselves working out there!💪🏾

Source: Google

★ 5

Great gym! Great equipment! Great staff! Bella is awesome! Aaron is incredible. Dylan is a super manager. Always spotless clean and always a smile on everyone's face.

Source: Google

★ 5

I've been here with this gym since August 2023 after having some negative experiences at my previous gym. Crunch has everything I need to help me reach my goals. The personal training staff and instructors are wonderful all the way to the front lobby staff and managers. Jordan is one of the best personal trainers you can work with and has so far done a great job in helping me reach my weight loss goals. I enjoy the HIIT group fit classes and Zumba. Kari does a great job teaching Extreme HIIT and Frankie does a great job as well teaching Punch and Tough HIIT and Ashley is awesome at Zumba. All the group class fitness instructors are awesome. Come give them a try you will never be disappointed.

Source: Google

★ 5

I am a member of the best fitness center in the world. The staff is amazing. My personal trainer, Gabby, is fantastic. If you don't have a fitness home, come to Crunch Fitness, you won't regret it. You're welcome.

Source: Google

★ 5

Love this place!! The classes are top notch, as are the instructors.

Source: Google

★ 5

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★ 5

Loved it... very helpful people at the desk, super clean gym, nice tanning beds and great classes! Will definitely be recommending this gym to all my gym buddies!

Source: Google

★ 5

Best gym in tulss

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★ 5

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★ 5

Very clean facility and friendly staff. In a world of customer service, I'm glad I don't have to worry about crazy looks dropping heavy weights or doing rack pulls.

Source: Google

★ 1

The first desk lady (brunette and shorter) gave my friend the dirtiest look/stare, apparently staff didn’t get the memo it’s a judge free zone.

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★ 4

Good gym, just too many people during all hours except late nights…

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★ 5

Great environment. The staff are always wonderful and very polite. One of the best gyms in the area and the value, tip top.

Source: Google

★ 5

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★ 5

I'm feeling the crunch

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★ 5

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★ 5

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★ 1

Just had to cancel my membership due to false information from the staff of when they were opening up in January 2023. Manager David and Zach (or Zack) will try and belittle you and make you feel stupid for not reading "fine print." If you sign up make sure to have a physical copy printed since the app blocks your contract and you cannot read the "fine print" after the staff rushes you in signing up. I was a member since the beginning and was told false information about my membership. If you want to try this gym, start at the base level only and watch out for the "fine print" that David will mock you for.

Source: Google

★ 5

One of the nicest gyms I have ever been to. And the clientele were very helpful and same with the employees.

Source: Google

★ 5

Clean gym and equipment is spaced apart so you don't feel cramped in.

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★ 5

Great place to workout,people are friendly,cheap and they will help you out with anything

Source: Google

★ 5

Staff is friendly and knowledgeable without being too pushy. The gym atmosphere is non-judgmental and multicultural friendly. Great mix of different clients. Technology and equipment is state-of-the-art and modern. Tons of fitness classes to choose from and sauna, tanning, red room are invaluable add-ons. Great price for all inclusive l used amenities.

Source: Google

★ 4

Clean, up to date equipment and great vibe.
Can get busy during certain times but you can still get a good work out.

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★ 5

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★ 5

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★ 5

Great equipment, clean environment, positive influence in the people. And The employees are top tier

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★ 1

Worst staff and manager I’ve ever experienced. They lie about the policy’s and when called out they offer no explanation and just have a dumbfounded look on their face. I would not suggest stepping foot in here as this location lacks integrity and respect.

Source: Google

★ 1

Management is terrible. Called club to get details on why my girlfriends account was banned. Manager Zach was extremely rude and would not explain what happened to the account. Or what violation caused it. He hung up the phone then refused to accept my call after I called back. Will be taking this matter corporate.

Source: Google

★ 5

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★ 5

Love the staff, equipment, and general vibe. The red light availability on the mid tier membership is one of the things that really makes it for me. I wish they offered an al a carte option for red light therapy and hydro for my guests.

Source: Google

★ 5

Great gym! They have tons of machines and different types of equipment for everyone.

Source: Google

★ 5

Amazing staff and equipment

Source: Google