★ 1

They refuse to cancel my membership after I moved out of town and just charged my account for another month. No response when I emailed and refused to help when I called. Going to report it to my bank as fraud

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★ 5

Great staff! Great atmosphere. A staple in the community and always showing up for their members in every way possible.

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★ 5

Amazing. Just Amazing

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★ 4

Kid zone is amazing. My 2 year old loves it and the girls that watch. She's always saying she wants to go to the gym so i have a constant reminder to work out 😆 I brag to friends and family about how nice the gym is and how i love the women's work out room. Staff is always friendly. The only reason it's not five stars is because I don't like the tip Response on the card readers. It's uncomfortable when I'm just trying to buy my daughter A small snack or something and feel like I have to tip or when I buy a very, very expensive smoothie. I mean, they are very good, but they are very expensive. But that's literally the only downfall I can see with this gym, we absolutely love it!

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★ 5

Amanda’s class Fit after Fifty is a great workout and so much fun! Amanda has a wealth of knowledge and a caring demeanor.

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★ 5

If customer service had a face, it would be Jessie Stivers. He goes above and beyond at Club Northwest in Grants Pass, Oregon. I highly recommend that management have Jessie train new employees so they can follow his example. Thank you, Jessie, for always being there and making the experience outstanding!

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★ 5

Had an appointment for my first facial. The space is really peaceful , the staff was very professional, and Hayley was amazing! I would highly recommend them.

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★ 5

I am a three-time All-American swimmer and sports medicine physician, it pleases me to stay at the club Northwest is easily the best health and fitness facility in the country. I state this without reservation... Club Northwest is an experience in lifestyle not just a facility.

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★ 5

I have been going to club northwest for 11 years and it is just as friendly and welcoming as it was the day I started that is unusual for a club

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★ 5

Personal training and group classes are awesome. Clean and friendly environment. Best club ever

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★ 5

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★ 5

Came in to buy a photo of a bird, bought a photo of a bird. Front staff was very nice. 10/10 would buy another photo of a bird here.

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★ 5

love this place fr fr if i could give it 6/5 stars i would

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★ 5

Best gym! The kidzone is great for the kids with amazing worker's! The refule is amazing food and protein drinks!

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★ 1

The facility is Great, but their Membership is really bad and staff that deals with Memberships, has no ability to solve problems and serve customers properly! Basically their STAFF is the problem!

They did NOT notify me on time that my card on file is not going through and they wait 5 months until finally let me know.

Every time when i am checking in for my workout, they see my account on their screen and did NOT said anything for 5 months. So of course once i was notified , i was willing to pay for those months but then i realized they asking for more money than was originally set up with me when i sign up for their membership. So I was offering to pay what was initially agreed $72 per month but they did not accept that and was pushing me to do $92 per month with the excuse that i didn't upload a picture on their app like they require for the discount of $20 per month.
So I again asked their Membership manager to pay fully my last 5 months at $72 cause i think this was fair deal since both sides has partial fault - me not paying attention on my membership and they for NOT notified me on time for my due payments!
I was Member for over 4 years and their complete lack of customer service is very disappointing, because i think Customer service is much more than say "HI" and "BUY" to their customers!

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★ 5

Wonderful club! Super friendly staff, delicious smoothies. Love the pickleball courts!

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★ 5

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★ 5

ClubNorthwest is my home away from home and I love going there. The atmosphere and the all the friends I’ve made are truly like family.

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★ 5

Club Northwest is the greatest! Truly would not be able to say enough about the quality of programs, staff and people. We are so lucky to have this high quality Club here!

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★ 5

Club Northwest is the perfect fit for our family! We love that there is something for everyone! But more importantly it’s become a place of fellowship and friendship, cheering for those beside us who are showing up for themselves and putting in the dedication it takes to achieve a lifestyle of healing and wellbeing! Thank you CNW for this beautiful wellness center 🙏🏻. You might find you need more time in the day to enjoy everything they have to offer!! The classes are AMAZING, the food is the BEST, the staff always make you feel at home!

-Jess 🫶🏻💪🏻🙌🏻

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★ 5

I don't have a membership here, but I met a guy named Raymond in the parking lot that works there. if the rest of the staff is as friendly as he is, I recommend at least trying it out.

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★ 5

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★ 1

Trainers are always in your way and will walk away with weights/ equipment while you're using it and act like you being there is an inconvenience. Generally just rude people working here with a few exceptions. I'd skip getting a membership here bad vibe all the way around.

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★ 5

Top notch gym!

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★ 5

Absolutely love the atmosphere. Kid zone is soo helpful I've been able to go to the gym with my son watched with no excuses for myself. They provide a womens only section. Men also have their own section. They have individual locker rooms with showers for you and your kids. Plenty of parking. Wheelchair accessibility. Highly recommend.

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★ 2

I have been going here for about 6 months now. At first I thought, what a nice facility, they took me on a quick tour and have me a free day to check things out. I thought the start up cost was rather high at about $200+ and it's a year long contract unless you move over 50 miles away. Then I started noticing that it really doesn't seem like anybody is cleaning, especially in the locker rooms. I constantly see bandaids in places they shouldn't be, all the dispensers are caked with whatever is in them from previous use, lockers clearly don't get cleaned out, and the showers are clearly not being cleaned on any sort of regular basis either. I have not seen anybody cleaning, not even once. I guess being in the top 100 health fitness clubs in the nation isn't very difficult to obtain. This doesn't even include the small parking spaces or expensive food and smoothie menu. All in all, i have not entirely enjoyed my experience at this health club. Anything that might make it worth it, cost extra. I will say the staff is friendly, and they seem to have some decent programs for free with membership. Otherwise, they have some work to do before they will get a good review or even 3-4 stars from me. The only thing I actually somewhat approve of is the lap pool, but with the cleanliness I have noticed, I doubt that gets cleaned out either. This has been a bust for me.

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★ 5

We love the pool for resistance exercise. We've taken classes over the years and really enjoy them too. Dina's water classes are always fun, but there are a whole selection of classes as well as personal trainers to help with the variety of equipment and options available here. Recommended!

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★ 4

Excellent facility. All the equipment you’d need, friendly staff, lots of classes, pool and spa, sauna, and lots of extra cool stuff. My problem is the maintenance and cleanliness feels pretty poor at times.

I’ve seen someone leave pills at a squat rack and four days later they were still there. One thing I see very frequently is bandaids. That is on some nasty people who go here and not the club but those band aids stick around for a couple days occasionally… also the showers in the men’s room all have these little racks to place things on and all of them are broken off and have these sharp edges sticking out with mold residue collected on and below them. They might as well just be ripped out because you can’t place things on them, they’ll just slide off into the moldy floor.

If it was a little cleaner I’d say 5/5 best gym in town by a mile.

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★ 4

This is a message to all the old men that go to club northwest. Please cover yourselves up in the locker room towels are provided no one wants to see your twig and berries swinging around while walking to and from the shower or sauna. THANK YOU FOR YOUR CONSIDERATION GOOD DAY.

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★ 5

Love this gym this is my go to gym in Grant's pass use this gym twice a day always clean the customer service are phenomenal their always smiling if your having a bad day their smile alone will brighten up day and get you ready to go burn some calories. After all their motto said love conquers all and it sure does

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★ 5

I am a member, and I love going into their warm pool. Sometimes, I join in the water aquatic class.
Always, friendly staff everywhere. Also, it has a place for protein drinks, smoothies, water, etc.

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★ 2

Went in for a pedicure. Won't go again. The girl was very nice but the chairs are so uncomfortable. There a regular strait back chair that only goes to about the middle of your back. I had to ask about the paraffin treatment which is supposed to be included and the massage was basically non existing. Won't go back or refer a pedicure there.

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★ 5

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★ 5

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★ 4

So i’ll start by saying it’s definitely the best gym in town! People at the front are BEYOND awesome (especially Jesse and Beck), plenty of state of the art equipment, an exceptional amount of space, they even have a food area and a grand piano in their building. My ONLY issue is whoever is in charge of the maintenance for the building. Specifically the guys locker room amenities. I have been warning them for months that in their sauna theres pieces of wood about to bust, missing support brackets, unmounted support beams I can literally move back and forth that are supposed to be holding the benches, very scary. At one point I stepped up the bench to sit on the top and heard a loud crack and noticed a board thats about to bust through. If this happens to break it would likely split up someones leg as the momentum of gravity pulls them down. They at least put a sign up warning about it thanks to Jesse but that sauna is without a doubt a safety hazard that could be easily fixed. Another issue is the steam room is open like 1.5 months of the year. I’ve had my membership for a bit and it’s been open operational for about 1 months time.
Other than that, couldn’t recommend a better place in town to train.

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★ 5

I wanted to take the time and recognize an amazing customer service experience.

As soon as I walked in, I was approached by 2 very nice women, Haley and Stacey. When I asked about the different memberships, they were very thorough and welcoming with the process. I was later introduced to Kalel, who signed me up for the year membership. He took the time to make sure he educated me on all the discounts I could get through my insurance benefits and etc. Kalel made sure I was saving money off the bat rather than trying to sell me. He blew my expectations during the whole onboarding process. I think it is important to recognize great customer service, employees and people. Thanks for the very warm welcoming experience! Again a direct shoutout to Haley, Stacey, and Kalel

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★ 5

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★ 5

We left the YMCA for Clubnw and glad we did. The ymca doesn't even come close to the level of quality this gym provides.

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★ 1

$545 up front for a family before you can walk in the door. $115 ea up front for first and last month, which is fine. Then AN ADDITIONAL $215 “sign up fee” on top of that!

$500+ to go for the first time is completely ludicrous.

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★ 5

My girlfriend and I came in for first time soon to be members of the Club Northwest. Spoke and had a tour of to this really cool employee of your's Kalel, who was really helpful with tons of knowledge about all the equipment and how to get me a good deal with a family plan membership for my son, girlfriend, and I. I feel that dude deserves a raise with how good he is with his customer service and he had a very joyous attitude. Overall I'm stoked to be going here and look forward to whay all the gym has to offer.

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★ 5

It is a huge facility with something to do for everyone in your family. Gym equipment, racquetball courts, climbing walls, a pool, a hot tub, steam room, saunas, to name a few. There's a small workout area for women next to the lockers if the main one is full. A fun-filled place to stay active.
Staff was friendly and ready to assist.

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★ 3

Was interested in a membership but there was no one that could help me gave me a card and told me to go online. Now I have no interest

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★ 5

Staff are always friendly

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★ 5

I love having my new membership at club Northwest. There is definitely a sense of community and I feel welcome every time I walk in. They even Use the phrase” Welcome home” Another thing I love about the gym is the amazing play area for my children to go where they have fun every time and I feel safely there for the hour that I am working out I place a 10 out of 10

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★ 3

The majority of the staff is kind and helpful. However, they have 1 staff member who was shockingly rude. And my membership was canceled after 1 week due to their "new system" all around a disappointing experience. Facilities are nice though.

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★ 5

great place to workout , take a class or enjoy the pool or hot tub.
Kids love kid zone & the pool.

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★ 1

My Husband and I moved away from the area and he tried to call and cancel several times with no answer always straight to voicemail.(he isn’t always in the valley) so when he finally was able to make it out there he had a bill that was $880 he tried to Cancel his membership , since he hasn’t been there in about 6 months .(which is reasonable) Was told he cant cancel on weekends (which as you probably can imagine is a huge inconvenience) with a card given to us and told we can call .. very frustrating won’t ever consider getting our membership back or recommending this establishment to friends, family or associates per this experience.

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★ 5

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★ 1

The lady at the front desk wouldn't make me an appointment for a tour without a valid email

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★ 5

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★ 1

My friend scheduled a birthday party, today, 01/13/24, and was told the price included 2 hours in one of the party rooms. After setting up, the kids were playing, everything was going great, one of the staff members came up to us and informed us that we only had an hour in the party room, an hour on the play floor. None of this was disclosed in any conversation we had prior to coming for the party. At this time, the birthday girl and friends were enjoying their cupcakes and preparing for present time. Now we are being forced to rush out. This is my first experience with club northwest and I am far from thrilled. While the staff member who informed us apologized, I do not feel this was fair nor was there any proper communication on their end. After reviewing the website as well, there is no such "rule" disclosed. This is ridiculous and I recommend any parent looking at coming for a birthday party, make sure they ask thorough questions as we are left feeling defeated and frustrated with this experience.

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★ 5

Best club around....amazing facility and staff

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★ 5

A great gym. Super equipment, varied classes, clean, now with outdoor space.. The pools are wonderful and so are the aquatic classes.

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★ 5

Attentive, courteous and knowledgeable staff. Modern equipment and well layer out. Numerous extra curricular activities. Would highly recommend membership.

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★ 5

It does take too long for the few required repairs. That is, the men’s swim suit spin dry and men’s steam room. Otherwise, everything is great…trainers, equipment, fellow participants and facilities. The MEPs competitions are fun as well as the Maintain Campaign.

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★ 5

Club NW is welcoming to all guests no matter what stage of gym experience. All staff are friendly and willing to help with your needs and the facility is always clean.

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★ 5

I enjoy the club, new equipment and classes. I would like to see the original towel service brought back; that was a very nice perk. Also, a few more bellydance classes and gentle yoga classes would nice. Otherwise, great work CNW.

https://bit.ly/46DBNou

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★ 5

really benefitted from a series with a personal trainer. Love the pools and look forward to trying pickle ball. Excellent helpful staff.

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★ 5

Favorite part is the pool and the sauna! And the overall positive attitude from the staff!!

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★ 5

My wife and I just became members and are so excited to be able to work on our fitness goals of staying healthy.

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★ 5

Very well run, clean facility. Staff is very friendly and helpful.

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★ 5

I freaking love CNW BEST GYM IN GP

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★ 5

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★ 5

Club NW is an amazing place to improve your physical self and your mental self. There are so many great people there that you can talk to and get some great advice from.

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★ 5

Love it

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★ 5

Clean, friendly and always willing to help

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★ 5

The club always feels like home. I’ve never had an experience where I didn’t feel welcome and comfortable. I love the staff and the machines are so user friendly! The improvements made are always so appreciated as you can really tell that the owners care about their guests and the quality of the establishment. I recommend CNW every time someone asks about what gym to sign up with.

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★ 5

It has been a great way to instill healthy values into my family. We love coming and the kids ask me all the time. We love CNW!

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★ 5

The club has the most and best to offer for just about anyone! Clean and newer equipment, tons of free classes, huge pool, excellent weight assortment and friendly and knowledgeable staff make this my only choice for working out!

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★ 5

Love this gym! Great staff, members, and clean facilities.

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★ 5

Amazing gym with a great atmosphere and tons of cool extra activities and amenities available. All around best gym in the area hands down.

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★ 5

Thank you for always innovating and for focusing on whole body wellness!

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★ 5

The Club is always improving, steamroom is my go to for my lungs health. Things are good at the Club.

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★ 5

ClubNW is a great place all around, there’s always something to find or do, be young or old. A great family space and an awesome place to get in shape, ClubNW has offered the community of Grants Pass a place of entertainment and relaxation.

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★ 5

The club is a great place for fitness classes; the instructors are fabulous, and it’s clean and welcoming.

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★ 5

Probably my favorite overall gym/club I’ve ever used. The facility is great, the staff is great. The smoothie bar is awesome and I LOVE the new outside weight training area!

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★ 5

Great gym! Very clean & a ton of options for fitness.

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★ 5

Welcoming environment

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★ 5

All the machines are top quality and so are the people that work there! Always adding new things like the outdoor workout area and pickle ball courts. Would want to go anywhere else!

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★ 5

staff is extremely professional and polite. Equipment is always functional. The environment is inviting.

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★ 5

I enjoy the pool area and the staff is friendly.

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★ 5

Love the effort the staff puts in to maintaining a clean and friendly, respectable atmosphere

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★ 5

Great employees and clean building and equipment

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★ 5

Love club nw! Very clean and friendly staff!!

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★ 5

Love the women’s gym , steam room , sauna . So nice to have smoothies and a fun place for kiddos to go

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★ 5

You are always striving to improve things at CNW. I really appreciate that. Also the team is awesome, friendly and helpful when needed but not overbearing. My whole family really appreciates all you do for us and our community.

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★ 5

Best gym I’ve been a member of. It’s an amazing value for all CNW offers

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★ 5

Love all there is to do

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★ 5

I really love coming to the club, there are so many fun fitness options. It's perfect for me also because I can drop my kiddo off at kid zone for me to workout!

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★ 5

I love the helpfulness of everyone at the club but I wish they would extend the hours a little on the weekends and provide towels again

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★ 5

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★ 5

My husband and I love everything Club Northwest has to offer! We can go there for a quick meal, workout, or a relaxing time at the spa. It doesn’t get much better than that!

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★ 5

Great gym

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★ 5

The pool is my zone. It meets my mental and physical needs. I really enjoy that I can swim laps with all the light of the outdoors while still warmly inside. The wall of glass really brings that light in. Plus having the addition of the warmer, shallow pool allows for a place for the smaller kids to play while I do laps peacefully.

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★ 5

I really like going just to relax or sometimes to get stress out by exercising I love the Zumba classes and I love taking my 3-year-old swimming and she loves the kids zone

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★ 5

I enjoy all the classes that are offered and the instructors are wonderful! I also like having a workout room for women tucked behind the locker room. I appreciate having shampoo, conditioner and other products available to use so that I don't have to tote all of mine to the club. The large entrance room allows a great place to visit with other members. There are just a lot of niceties like blow dryers and that great bathing suit spinner that makes my experience comfortable. Overall, it is a nice environment to simply enjoy working out at.

https://bit.ly/46DBNou

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★ 5

It's a complete all stop, from swimming to hot tub
soaking to sports and fitness. And don't forget the SPA, Physical Therapy, and the Nu You!

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★ 5

Kidzone option for childcare while us parents get our workout on is amazing. The smoothie bar is great too. Along with how clean the gym is maintained

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★ 5

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★ 5

I really like the way the club is laid out, it's easy to navigate and it's not hard to find a space to work out even when it's busy. I also love the staff! Diana is an amazing coach and really supports a community.

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★ 5

The staff is super nice and respectful to you. The equipment is excellent with vast variety of Different machines working out different groups different all you can think of . The club has a nice mellow vibe to the facility which I look for in a gym. Overall outstanding facility

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★ 5

Definitely the best gym in GP. The equipment is new/kept up to date. The locker room saunas are awesome.

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★ 5

Love club northwest. Great place to exercise and socialize with people doing the same thing!

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★ 5

I love the versatility and all of the amenities. Everything I need in one place! Everything is a just a few steps away. Treadmills, exercise machines, free weights, aerobics you name it! Best of all is the attentive and caring staff that are there whenever I need them. All the way from setting a personal training appointment up to assisting me with choosing the right cycling class or diet plan for me. After a long workout and decompression I love stoping by the smoothie bar and ordering a high protein and fiber shake for my recovery and digestive system. I wouldn’t trade it for anything in the world! Thank you for all you do and that you stand for.

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★ 5

In November of 2022 my wife was diagnosed with cancer. The club comped our family's membership and held a walk in support of brain cancer awareness. I can't say enough about this place, CNW is at the core of our community. Thank you from the bottom of my heart!

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★ 5

I love the kid zone, the kids love playing there and I love that they are excited to go to the gym with me. I also love the variety of machines available to do the same type of workout.

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★ 5

CNW is awesome. Fun non competitive atmosphere

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★ 5

The sauna and the open gym for kids one Wednesdays and Sundays

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★ 5

If there is something that you want in a fitness club, Club NW has it! The Club has interesting and challenging fitness classes that are free for members, excellent equipment, a great culture, and great staff that are all eager to be helpful.

The sign up fee for membership is pretty steep, but we have found it well worth the price, especially because we have young children. Their Kids Zone at Club NW is wonderful! Both of our children look forward to their time there to be active and have fun. The staff at Kids Zone have proven to be very attentive, and take issues of safety and inappropriate behavior from other children seriously. We feel very comfortable leaving our children in their care.

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★ 5

Club northwest is hands down the best gym in the area. The facility is always super clean. The staff members are welcoming and kind. I highly recommend.

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★ 5

Always a clean, happy and uplifting environment!💕

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★ 5

Best gym In grants pass 👌

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★ 5

Great kids area and monitored so I can workout without worry, while my kids enjoy playing with other kids their age. Very clean and staff are very nice.

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★ 5

All of the different options for exercise. It’s very versatile and the staff is all friendly. Kidzone is probably my favorite part though. The kids get to have an absolute blast and I don’t feel guilty for having someone else watch them while I focus on myself.

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★ 5

The aquatics!

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★ 5

I love the pool and being able to use the single person locker rooms.

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★ 5

Great place to go!

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★ 1

If you asked them to remove your membership and stop sending you emails they completely ignore you.... I would post screenshots but it won't let me .. im tired of getting emailss its hqve been more than 5 months since I've asked them to cancel my membership and stop sending emails i still get them to this day

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★ 5

A great place to relax and rewind. The facilities are world-class and there's nothing like it within 100 miles!

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★ 5

Great place

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★ 5

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★ 5

We love to be there😀❤️❤️

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★ 5

Great health club/gym - lots of great classes, equipment, and pools

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★ 5

Best gym in Grants Pass

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★ 1

I don't understand why I can cancel my membership with a phone call or email..... now days you can sell and buy a house with theses options but can't cancel a basic gym membership

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★ 5

Just wanted to give a shoutout to kalel, he made signing up an easy process, gave me the best tour, and got me a personal training session set up first day. He’s a dawg

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★ 5

Great facility with great members and staff.

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★ 5

what a amazing and inviting environment!!

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★ 5

I love it. I think that the new outdoor area is beautiful and now with the cool fall weather it is wonderful. They pickle ball and an app to find the classe.. But we also talk pretty often. Honestly Club Northwest is my sanctuary. I am always thankful to have a place where I can drop my kids off and know that they're safe and also have some mom time. I was home with my kids all through covid. There is not a lot of gyms to leave our children and have the time for ourselves. I gained a lot of weight with my second pregnancy and lost 125 lbs working out at the club and running.

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★ 5

I absolutely love the huge variety of machines, there’s ones in there I’ve never even seen and it makes my workouts a lot easier and the fact they have multiple rooms I can dance in which I haven’t found anywhere else as well as it’s a super friendly environment and they have an amazing shake and food bar and I’m addicted to the avocado toast! Best gym in town

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★ 5

Update from 2 stars.

After making this review, Levi reached out to me immediately to solve the problem. He was responsive and communicative. He let me know exactly what was being done to fix the problem and gave me regular updates.
While they are still working on the AC, they replaced the ceiling fan during the remodel and they have received positive feedback from parents and staff about the situation of it being too hot in the baby room.

We LOVE LOVE LOVE this place! My only complaint is the baby room. It’s too hot! They have no fans or ACs so all the babies get super fussy fast and parents feel like they can’t be gone for a while class. This is an issue. My oldest loves the kids play area but until they get the baby room nice and cool, we can’t go. I might even cancel our memberships over it. We love being members of this gym. It’s more like a second home or community then just any other gym.

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★ 5

I've always loved coming to Club Northwest since I was a kid! They have great facilities, wonderful members and employees, and a fantastic atmosphere that is unlike anywhere I've been. They have great equipment and lots of things to do, and I always feel welcome when I go! The gym is amazing, the classes are fun but also offer an intense workout, the pool is nice and relaxing, and it's an overall great place to be! I definitely appreciate the people who work there, they are always willing to help you out if there's anything you need, regardless of what it is! I highly recommend Club Northwest, you won't find another place like it!

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★ 5

Club NW is lovely! The sauna & the free weights are my favorite aspects! I’m very excited about the outdoor workout jungle gym that just opened! The women’s only workout area is a nice option! Love the abundance of classes offered! Kangen water on tap is 10/10 for me! And the staff and PT’s are all very friendly and helpful!

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★ 5

Very Beautiful place

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★ 5

I love club NW. From the friendly staff, to the excellent smoothies, to the relaxing sauna, great workout equipment/ classes, and kidzone offerings so I can work out even if I don’t have a sitter for my kids! This gym offers a lot for the price, and I haven’t even utilized everything they offer yet!

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★ 5

it’s such and amazing place. everyone’s so kind and all the staff are super friendly and helpful, got good deals and food/drinks, and the women’s sections is a plus if you have workout anxiety lol.

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★ 5

Best gym in town. Nice equipment, kind staff and they keep it clean.

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★ 5

I truly am so grateful for everything that the club represents. They have amazing staff , incredible facility and not to mention the absolute killer job they did on the remodel!! I always look forward to seeing all the smiling faces 🙏🏻 #clubnorthwestrocks

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★ 5

Amazing classes and good variety of classes! I go here every week and simply amazing!

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★ 5

I absolutely looove ClubNW! Everything from the moment you walk in the vibe is so positive & uplifting! They have something for everyone there! I feel so comfortable working out there! I find myself looking for reasons to go because I always feel so good there! I started out working out years ago in the women’s only gym room & quickly learned that I felt comfortable out in the main gym area so now I use it & love it!! Do yourself a favor & at least book a tour! You’ll be pleasantly surprised how much they offer & how clean & amazing it is & the people!! I love the people!!

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★ 5

Enjoying my membership so far, very excited to see all the new improvements and changes they are making this month. Super welcoming and helpful staff!

Source: Google

★ 5

Hi! My husband and I joined this gym 2 years ago. I was searching for a gym that has all the amenities, especially a sauna and steam room ✅ ! I work from home and have gone different times of the day. I have never waited on a machine to open, that was big for me. The facility is extremely clean, the weights are always put back, members are always wiping down the equipment after each use. I love the spa area for the women. I was shocked to see that there’s a private room for women to work out in if they are not comfortable working out in the general area. That is as amazing. They have a smoothie and food bar. They have great smoothies, haven’t tried the food but smells amazing! There’s so much more to the gym that I haven’t explored. You’re always greeted so kindly at the entrance. They also sell lululemon in the lobby ;). Back home in the big city I would compare this gym to the Equinox but at quarter of the cost. My husband and I love club northwest!

Source: Google

★ 5

We have a baby who’s 9 months old, so we are still trying to figure out our schedule. But we have loved being able to hit the pool and swim. She’s not afraid of water and is already a little swimmer. But my husband goes everyday to workouts and I know going to the club is what helps him throughout the week. He loves the workout and the social aspect.

Source: Google

★ 5

I'm receiving physical therapy, post knee replacement, and really feel as tho Kamren has helped, not only with the exercising, but has supported me thru it as well, when necessary!

Source: Google

★ 5

My kids and I love Club Northwest. There is a great selection of equipment. The equipment is well maintained, clean, and up to date.
The club has an inviting, friendly, and motivating atmosphere. The availability of childcare at the Kidzone allows me to make time for fitness and my overall well-being.

Source: Google

★ 5

I like the wide range of equipment, the mix of ages and experience levels. Everyone I have encountered has been positive, friendly and in some cases even helpful with techniques. I enjoy showing up seeing people I have befriended getting motivated from their commitment and hopefully through my own effort doing the same for others.

Source: Google

★ 5

I think that "Club Northwest" is something that I have been looking for awhile. It has alot of things to do there.Important to stave off the boredom, you sometimes get while loving your gym!! I have been blessed to have caring people to guide & help along the way.
Thanks guys,
Kimberly

Source: Google

★ 1

Really disappointed with my recent attempts to actually sign up here. As I’d recently moved back to the area, having previously been a member on and off over the years I was so excited to come back to the Club Northwest again. Little did I know, how difficult they were going to make this process……… Granted, I understand the reasoning for the tour and I did all of that, but was uncomfortable signing up that day without at least coming in and trying it out a couple of times. It’s such a big commitment financially, with a hefty year long fee on top of admin fees and the monthly rate. After utilizing my two free passes I was excited and ready to sign up, but with no way to complete the process online or over the phone, and repeated returned calls coming in during my work hours and no availability during my evenings or weekends to actually get signed up in person I’m now nearly two weeks out from my original tour date. So disappointed as I live two blocks away from this place, and got so sick of the back and forth I finally just signed up with Planet Fitness and have to go across the river. Really wanted to support this place again but they need to update their membership application methods to be less of an inconvenience for new members who work full time.

Source: Google

★ 5

My family loves the aquatics center and the Baby and Me swim classes for our little one. The instructors are so sweet and friendly. I also love the women's only workout area. This is the best place to go for workouts, spa day, and kid time in GP.

Source: Google

★ 5

I've had such great experiences ot Club NW. The staff for the gym and kidzone and fantastic! Everyone is so supportive and nice

Source: Google

★ 5

Loving it, the staff has been so helpful and friendly. The instructors are amazing with our kiddos and make learning something new fun for them, even if they’re a bit nervous! The fact that our initially timid oldest wants to stay after class and keep playing in the water is a real testament to their teaching ability and their way with kids. The facility is nice and very clean too!

Source: Google

★ 3

Employees at front desk of kid zone don't really pay attention. Would not recommend

Source: Google

★ 5

I love the club, we often swim as a family and the synergy class is amazing. My kids love the kid zone and I love that I can sit in the lobby and work for a few hours on my computer too. Such an awesome vibe and place to relax

Source: Google

★ 5

I love Club Northwest! This is my Happy Place! Amazing classes, trainers, services staff and members!

Source: Google

★ 4

The club is great! I like the amount of space there is to work out and that I can always find an available treadmill 😊 staff is always nice as well.

Source: Google

★ 5

I love club northwest, so many amenities, activities and groups, a private workout area off of the womans locker room, to kidzone etc. they have something for everyone! Not to mention certain healthcare memberships offer discounts. Everything is always very clean and organized and I have no complaints!

Source: Google

★ 5

I love it! ClubNW has been my " happy place!" I've had a lot of ups and downs over the past few years and ClubNW is where I come to de-stress. I've also drastically improved my strength and over all health. I have fully recovered from an ACL reconstruction thanks to the guidance from some very knowledgeable people there.

Source: Google

★ 5

Amazing staff + Amazing equipment + Amazing pool = an amazing place! The thing that stood out for the most was that the club social media guy Levi reached out to me on a personal post and made sure to ask if I was having a good experience. I don't know about you but not many businesses have done that for me. Hands down best place I have had the pleasure of doing business with.

Source: Google

★ 5

The best gym I’ve been to! Love the staff/atmosphere, the resources they offer go above and beyond. It is well worth the membership. I’m a travel nurse, so I will definitely be coming back!

Source: Google

★ 5

Clubnorth West is awesome! My wife and I really enjoy being apart of the environment as well as my kiddos thank you!

Source: Google

★ 5

The atmosphere of the club is incredible. I was very nervous when I first started working out but everybody welcomed me with open arms and gave me advice, helped with my lifting form, and completely took me in so I could understand what I was doing. I no longer fear going to the gym because of the help I received from the club members.

Source: Google

★ 5

Ever since I started my Herbalife Movement, Club Northwest and the staff have been a big help to the journey 🙏. I joined weighing 324 now I'm sitting at 249. It's been a blessing in disguise and a good achievement. I got the gym to feel good and be free I love this place FOREAL.

Source: Google

★ 5

Club Northwest is amazing! My family and I love the whole environment. From the kidzone staff to the gym members. The whole gym is just an awesome place.

Source: Google

★ 5

This place has it all! Clean awesome gym! Sauna, pool, awesome staff, nuyu juice and nutrition bar, kids club, outdoor workout area, pickle ball courts! Workout classes, It just keeps surprising with all the awesome things this gym has!

Source: Google

★ 5

We love the club, our home away from home. It's so clean, and the awesome fans keep us cool during our workouts. The therapy pool is so warm and nice, and the lap pool cools my kids off on hot days. 10/10!

Source: Google

★ 5

They are very welcoming, the staff is great. Such a vast variety of activities and workout equipment. Highly recommend this gym, definitely one of the best gyms I’ve gone too!

Source: Google

★ 5

I love club northwest! Having the kids zone for my kids to play in while I workout is perfect. Everyone is always friendly. It's clean. There are lots of great classes to choose from as well.

Source: Google

★ 5

All the staff and members are friendly, they get to know your name so it feels good to be recognized. It's easy to find the equipment you need or get help finding it. There's a bunch of opportunities to try new things so it's easy to switch up your routine when you need to.

Source: Google

★ 5

I really enjoy CNW! The staff and members are very friendly and encouraging. I've achieved some fitness goals in last 18 months that I never would have thought possible. 😊 The access to personal trainers for questions is great! 👍
I also enjoy the club's smoothie shop (seriously the best smoothies!!!), and spa.
Thank you CNW!

Source: Google

★ 5

I think the Club is amazing, the staff and other members are always super positive and friendly which is something that you dont find often. And everyone is very excepting and super comfortable to be around🤙 Never felt a single bit of judgement since the beginning of my workout process!

Source: Google

★ 5

Every interaction I’ve had with staff has been exceptional. The club is clean and everyone is friendly. I enjoy my mornings at the club very much.

Source: Google

★ 5

Club NW provides a positive culture with a good environment. Both staff and members lift each other up and positively push each other to achieve and exceed their fitness goals. There is high quality equipment to use, with a good variety of it to mix up your work outs and keep things fresh. The indoor pool is also a great way to swim laps for exercise, or bring the family to relax and play in.

Source: Google

★ 5

I love the values of this organization as a whole- dedicated to love, wellbeing, and inclusion!
The Club is always clean and offers a welcoming, warm environment. It's a safe space for all. As a parent, I'm also a huge fan of the childcare options at KidZone and the heated salt water pool in the winter time! Grateful to have such a wonderful option in our community for health and wellness!

Source: Google

★ 5

I love how there is a great community of people here. There is alway a familiar face to see. People are really friendly and outgoing you must go here instead of planet fitness

Source: Google

★ 5

I love the people there, they are so nice and helpful. And there is a lot of good utilities.

Source: Google

★ 5

This gym has top notch equipment, great community and can’t wait for there outdoor facility to be done! Highly recommend

Source: Google

★ 5

The amenities and the opportunities CNW offers are extraordinary and unlike any business in the rogue valley

Source: Google

★ 5

Great environment and great gym to be a part of!!!

Source: Google

★ 5

They have a beautiful fishtank and kidzone is really fun for the kids

Source: Google

★ 5

We like that Club NW is clean & family friendly! We wish they had a kickboxing class every evening during the week and that Kidzone was open longer on the weekends.😎

Source: Google

★ 5

Jessie, Cassie, & Levi made me feel right at home. Club Northwest is an anchor in our community & a joy to visit.

Now... Don't you feel better?

Source: Google

★ 5

It is a nice environment , and very clean !

Source: Google

★ 5

I have been coming here for 5 1/2 months & honestly it’s been nothing but amazing! Everyone has made me feel very welcome & I love that it had a fun spot for my kiddos & they can run around! It wouldn’t be possible to come & better myself without the kidzone! Great environment & super friendly staff! All around it’s a non judgemental place & I’m obsessed!

Source: Google

★ 5

The Club has exceeded my expectations in every area. It truly feels like a home away from home and a luxury escape all at the same time. The staff truly cares about our experiences and I look forward to coming every day.

Source: Google

★ 5

Love the club , great place for training and for swimming
Great peoples and ambience

Source: Google

★ 5

One of my favorite things is that there’s a private little gym in the women’s locker room. That allows those who may be self conscious about certain things or just want a more private setting to come in and be able to get their workout in no matter what.

Source: Google

★ 3

I’ll begin with the pros and end with the cons. The Club is a great gym when it comes to equipment and a variety of areas for different training purposes. (Although I wish they had some weighted belts available for use). Cleanliness seems to be maintained and the staff (in my experience) have been helpful and kind. The amenities and machines in the locker room are a great plus as well. As a whole I’ve enjoyed training there even with the cons. Now for the cons…as some have mentioned the pool does seem to be on the “dirtier” side but I’m not really deterred enough to stay out of the pool. Second, I have noticed that maintenance in the locker room is lacking. For example, dust accumulating on the filters/covers for the HVAC system are dirty, the common entry way doors are squeaky, and the small area “shelf” for hygiene products in the showers are loose and in need of some new rubber caulk. I think the attention to detail is also lacking and for the amount we pay it should be top priority. I will admit it is our responsibility as Club members to help where we can and I’ve taken some steps to make the experience there a little more enjoyable with some skills I’ve gained over time. Additionally, it is true the mist or wet sauna has been down for a long amount of time. With all that said I think the amount we pay should reflect the condition and details of the Club and while I enjoy it there greatly, it definitely needs some attention. At the end of the day I love it there a lot and will continue going. It’s my hope this review will help.
(Update): Following this review I attempted to call and contact the “owner” who responded to my review. I called two times and left a voicemail with my personal information. Unfortunately, it seems the responses are more superficial and not a real effort to correct issues with the facility. Following my review nothing in the facility was addressed (I checked multiple times) whoever is managing this facility is failing in some of the most basic ways. Finally, I’ll be lowering my review to 3 stars because of the lack of integrity management seems to possess.

Source: Google

★ 5

Great place super clean and lots of machines would recommend. Wish it was a little cheaper but you do get what you pay for.

Source: Google

★ 5

The club is my go to gym in the GP area! I wanted to share a time the front desk employees went above and beyond. I was at the gym in the afternoon and on my way out I stopped to go to the bathroom. My keys ended up falling in the toilet and the automatic flushed flushed them! It happened so fast. I went straight to the front desk who waited with me for the club to close and they stayed late with me to snake the pipe to try and retrieve my keys. When that didn’t work they even put their whole arm in the toilet trying to get them out for me. At the end of the day we were unsuccessful but I will always be so grateful for their help! They kept my car information at the front desk and let all their coworkers know what’s going on in case my keys floated up or in case there was any issue with my car in the parking lot until I could get it towed. They were so helpful and I am so happy my mishap happened at the club because I couldn’t have handled it alone.

Source: Google

★ 5

Wonderful place! Very friendly and non-judgmental.

Source: Google

★ 5

Source: Google

★ 5

I love the peacefulness of the women’s area and the great variety of machines!

Source: Google

★ 5

I love the hours, the vast class offerings included with membership including the recently added Group Fit classes. I love that Kidzone is available for times when I have Spa appointments or want to work out. I love the heart and vision of Scott and Annette. Plus, there are many high vibe, amazing people that work through the whole facility.

Source: Google

★ 5

I’m really enjoying the hydro massage, I look forward to it every time I go to the gym. I recently did a personal trainer workout with Brittany, it was so nice to learn from her how to use some of the equipment. She is amazing and so fun! It can be intimidating not knowing how exactly to use all of the equipment but with Brittany it was so laid back and fun! Oh, and the avocado toast is the BEST!

Source: Google

★ 5

Great gym! Lots of space to move and top quality workout machines! Love it! 💜✨

Source: Google

★ 1

"I recently visited this health club and was extremely disappointed with the experience. The pool and jacuzzi were both unclean and appeared to not have been properly maintained for some time. The water was murky and there was a noticeable odor in the air. The steam room was also broken and not in working order, which was a major disappointment as I was looking forward to relaxing in it after my workout.

The overall cleanliness of the health club was very poor, with a general funkiness and lack of hygiene that left me feeling uncomfortable and unclean. The locker rooms were particularly unpleasant, with dirty floors and overflowing trash cans. The workers at the health club also had poor attitudes, seeming disinterested and unfriendly, and unwilling to provide assistance when asked.

Source: Google

★ 1

Fix the mens steamroom! It's been 5 months!

Source: Google

★ 5

Good environment and nice people, friendly staff

Source: Google

★ 5

Love this gym! My favorite part is the womens gym. I know for me its a HUGE insecurity to work out in front of others, especially men and this private womens area allows me to feel more confident. I also love KIDZONE, 2 hours of playtime for your kiddo with a membership! You can’t beat that. As a college student I work out for 45 minutes and then do homework for the remaining time my kiddos have at Kidzone.

Source: Google

★ 5

I've had a fantastic experience at CNW. It's obvious that a lot of thought was put into the design of the club. It's also been great getting to know the other club members and the amazing staff that work here.

Source: Google