★ 2

Friendly staff when you walk in.
BUT...
Small, older gym with terrible bathrooms.
The dressing room has old leather like seats that are cracked and splintered, there is hair everywhere so no one vacuums and worse of all that shower doesn't get cleaned out. I had a medical bracelet on that broke off and I hadn't realized it. I go to crunch and use the same shoer 2 days later. My bracelet was still there. Not hard to keep a shower sanitary

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★ 5

Love crunch.. all nice equipments I like.. very clean

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★ 5

So I’ve been going here for a month and their equipment is brand new! Just bring a towel a d water bottle. Their hydra massage is the best part after a workout 🏋️‍♂️

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★ 4

Edit: This facility was remodeled and updated and it’s a huge improvement! There’s a lot more squat racks and just a better overall flow to the set up!
Recently I’ve noticed they have employees roaming around cleaning up and tidying and pretty much all hours of the day!
Lots of great improvements.

Original: This gym is decent, I like that they actually have squat racks unlike planet fitness.
It’s definitely busy at the key times of day, but I try to go mid day when it’s quieter.
Even during the busy times, I find that most of the gym goers are respectful and share equipment well, and don’t tend to hog up key pieces for too long which is nice.
Here’s the main complaints I have:
Cleanliness leaves much to be desired.
I have to make an effort to ignore the dirt and dust I see gathering in obvious places. This bothers me and makes me wonder about the level of sanitation that takes place and how much bacteria is accumulating.
The equipment also seems to be getting rather rundown, and it seems like the gym is barely staying on top of it.
Recently I’ve notice that weights are getting re-racked less often. I find weights scattered in odd places, and have to walk around to find the weights I need.. which is annoying.
I know this mostly falls on the members, *however* I see groups of trainers hanging out shooting the breeze often…. And if I were in their shoes I’d be using my extra time to rerack weights left behind and tidy things up, as well as checking the bathrooms including the HAND SANITIZER stations outside the bathrooms which recently have been completely empty for days at a time for seemingly no reason.

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★ 5

I love the gym because of how close it is to me, and it offers a great selection of equipment especially for the price.

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★ 1

Apparently in order to cancel your membership you have to give a 30 day notice. They’re plenty of other gyms who would never. Never using this gym!

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★ 1

The payment /Administrative system Is an absolute nightmare. Not to put anything on the stuff or receptionist, they do the best with what bs they are given, but the CEO or whoever is choosing the software company is making it an entire hellscape. From being charged for multiple occasions on the same month, being charged multiple annual fees in one year and not being able to get a solution from the staff at first, things not going through for literally no reason, staff not being trained properly on how to cancel, at a certain point, the frustrations are weighing out the cheapness.Protect your dollar

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★ 1

I moved suddenly so I was unable to cancel my membership in person. I called multiple times and emailed their manager Chris per their instruction and still had a valid membership until I replaced my credit card through my bank.

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★ 5

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★ 5

Mi experiencia muy buena con una muchacha morenita que trae trencitas ella siempre es muy amable con todo el mundo y también estoy contenta porque por fin alguien que te puede ayudar en español eso es buenísimo una china nueva me pudo ayudar abrir mi página gracias chika de cabello negro nose su nombre solo se que es nueva nunca la había visto

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★ 4

I want to take a moment to thank the staff for providing such a welcoming and well-maintained gym environment. It’s clear that a lot of effort goes into making this a positive place for members to stay healthy and active.

I do want to kindly remind members to practice proper gym etiquette, especially during peak hours. Out of respect for others and to ensure everyone has a fair opportunity to use the equipment, please limit yourself to one machine at a time. Using multiple machines for circuit training during busy periods can prevent other members from completing their workouts and is not considerate of the shared nature of the space.

We all pay to use the common areas, and by being mindful of others, we can keep the gym a welcoming and inclusive place for everyone.

Thank you again for providing a great environment for fitness and community.

Source: Google

★ 1

I am moving and there is no Crunch where I am moving to. I have been trying for weeks to call and cancel my membership but keep getting the run around. When they pick up, it’s always someone new who doesn’t know how and you have to talk to the manager. I’ve asked to talk to the manager SEVERAL times, even given my name and number for her to call me. No call back, nothing. I’ve leaf voicemails as well. When I call and talk to the staff, they also tell me I’ll have to pay my annual membership fee even though I’m canceling and won’t be using because I didn’t give 30 days notice. Well I’ve been trying for 30+ days and they are ignoring me. So what’s that’s about. I still have not been able to cancel my account for a membership I can’t use anymore. I’m about to try and make a corporate complaint. So beware. They might try and trap you once you’re in.

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★ 5

I’ve been going to this gym for about 3 years, and have loved the atmosphere before and after the renovation. Over the past year I have been working with my personal trainer Panda. She has helped me so much with my overall confidence and strength, all while teaching me so many new skills that I am able to implement in my own workouts each day. I highly recommend this gym, and all the wonderful trainers that work here.

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★ 5

Great friendly staff! Great classes and they have every gym equipment you need! Panda is the best trainer! #BeastMode

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★ 5

Good clean environment, friendly staff and a lot of variety in equipment

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★ 5

Amazing place to work out. Amazing staff and trainers (shoutout to Panda!!!) I am the healthiest I’ve ever been in my life thanks to her.

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★ 5

It's been nearly a year since I started training with Panda at Crunch Fitness in Beaverton. She has listened to what my personal goals are and has developed a training program to help me meet them. I am a 60+ year old woman who has had very limited experience in a gym. Panda has been patient, kind, encouraging, challenging and knows when to adjust an exercise to my physical needs.  Panda has been absolutely instrumental in my progress. I’ve not only seen real results, but I’ve also genuinely enjoyed our sessions. She is organized, dependable, approachable, efficient and friendly. Not only that, Panda is very knowledgeable about the body and how your muscles work. She helps me make the most out of each workout by ensuring I have the right pace and form to keep me safe and make the most out of my efforts. I highly recommend Panda as a personal trainer. With her guidance you will have so much more success on your fitness journey.

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★ 1

They make canceling a pain. You have to either come in in person or write then a letter like it's a break up or something. They're happy to let you sign up and take your money all from the website, but they add extra steps if you wanna cancel. They do this to discourage cancelations and it's anti-consumer. If you're willing to take people's money online, you should let people cancel online too.

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★ 5

For the price ranges that they offer for memberships and their ability to offer different personal training commitment packages, Crunch seems like the best around. It is clean, it doesn't feel overly crowded, and they have practically everything you need.

I've gotten to work with their trainer Shelby who is incredible at helping me with body awareness, giving me easy-to-use and remember movement cues, and balancing pushing my ability while respecting my joint instability. She gives me the confidence to know I can do it on my own but the knowledge that having her there will help me attain my goals so much faster.

If you're someone who is scared to go to the gym, this is a good place. Not too busy, but also not so empty that it feels like you can't do what you need to without being watched lol. There are plenty of different areas that help it feel like it's not just one big room with everyone sweating in it, and the employees walking around genuinely appear to want to help members with any questions. Definitely an introvert-friendly gym as well as a community building space!

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★ 5

Locker room is always clean,staff is kind and offers to help,and the equipment is great.What more could you ask for?

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★ 5

The gym is under new management and things have improved. I've been going there for 2.5 yrs 3 times a week working with a personal trainer, Stephanie. She's great - very knowledgeable with 11 years of experience. She manages to keep me (a reformed couch potato) motivated. She changes the exercises up often enough to keep it interesting and to keep my body challenged. She also has lots of experience working with seniors. The gym is a great value for the money and in a great location. I highly recommend Crunch and Stephanie, if you're interested in working with a personal trainer.

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★ 5

Place is clean and not too busy

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★ 5

Great place, great people!

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★ 5

I love Crunch and I've been a member at this location for a decade! I really appreciate how it is a very comfortable space for all types of people and bodies and I have never had a negative experience in terms of anyone making me feel uncomfortable or making inappropriate comments towards me. The price is very reasonable and the classes are very fun.

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★ 1

This place is a scam, I cancelled my account over a year ago, just to find out they are still charging me for the account this place, will steal your money

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★ 1

Do not do it, it is almost impossible to cancel a membership. They will keep charging you after you cancel.

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★ 1

You get what you pay for at this gym. Lots of broken equipment thus limiting access to the ones that do work properly (somewhat).

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★ 5

Beyond expectations fitness , cleanliness and equipments , parking lot and second floor beautiful view.
I immigrated from different chaotic gym ,
Thank you management and staff.

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★ 1

I canceled my membership in October 2024.
I was out of the country for six months when I came back I got the letter from crunch saying I Owe them $99. I gave them a call to see what was happening and the front desk told me he’s going to talk to his manager and get back to me and they never did. I called them Again, and his response was we can’t do anything
I got the letter from their attorney and I got charged for $124.53 when I called them to explain my situation, he hung up on me.

I paid because I didn’t want to ruin my credit score. This situation was ridiculous and employee was so rude and disrespectful

Not worth the penny

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★ 3

The only reason the overall review is 3 stars is because the gym is not great, but the personal training has been awesome. I've been training with Jay W at Crunch Beaverton for a year and I could not recommend Jay more. If I could give him 5 stars, I would!

I would HIGHLY recommend personal training with Jay. He is knowledgable, positive, and an all around great guy. He's put up with my attitude for a whole year and never once gave up on me. He's super helpful and you can tell he cares about his clients. I've learned so much in the past year and I'm so sad that I have to stop my session with him.

The gym itself is pretty much exactly what you pay for, it's not a BAD gym, it's just a $12/month gym. The pricing/cancellation policy, etc. is annoying, but the staff are lovely and the clientele are all respectful from what I've seen.

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★ 5

I love the classes here because the instructors are friendly!

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★ 1

They canceled my membership with no warning & sent me to collections. Not to mention the 2 time I had an Interview the GM Jake never even showed. Crappy place

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★ 1

This gym has very poor and bad lighting on the ceilings in general
They block out the natural light from outside, putting super dark light inside makes no sense, I know that they answer to defend themselves but not to provide solutions. I have already seen several comments that are speaking badly about the light, so they do not care about any comments.

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★ 5

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★ 5

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★ 1

Supposed to open at 7 am and yet again the place isn’t open. Has happened multiple times. Don’t expect this place to be open in the morning if you’re an early riser. Mgmt apparently doesn’t feel it’s their job
to fix this and show up when their employees don’t.

Update on 12/22/2024: Sunday morning again at 7:10 and the gym isn’t open again. Apparently the efforts they are taking aren’t working.

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★ 1

Wouldn’t recommend. Read the other reviews and see why.

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★ 2

SUPER cheap equipment. Awful lighting. No mirrors except a couple small ones by free weights. Benches screwed down, which removes flexibility. Drinking fountains and bathrooms in annoyingly far locations. Overstaffed front desk that does nothing - can’t even bother greeting customers.

If you’re the type of person to go to a gym for 2 days every few months, Crunch is a great place to blow your money.

Yes, you can get a workout in here, but well worth the extra $20-30 to go to a halfway decent gym. This place is certainly a low quality gym; no clue how anyone rates it highly.

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★ 1

Almost a whole week with out bathroom stalls in the men’s bathroom. Yall need to fix these asap. People need to use the restrooms.

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★ 5

I like this gym. They have a nice vibe and ehe people that work out there are laid back.

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★ 1

NEVER GET A CRUNCH MEMBERSHIP!! THEY CHARGED ME $50 WHEN I HAVENT HAD A MEMBERSHIP IN 3 YEARS!! THEY STEAL MONEY DO NOT GO TO CRUNCH!

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★ 1

Cancelling your membership is insanely difficult. The staff is rude and condescending. I would give negative stars if I could. 0/10 experience all around, don’t go here.

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★ 5

only went for a one day trial, the staff were super friendly and helpful. the area was clean and they had many options in machines, though they didn’t have a hip thrust machine that I saw (or the pads for the bar). maybe you have to ask? kept at a nice temperature and very comfortable environment :)

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★ 5

I really enjoy taking Zumba classes, especially with Aleeah. I love her teaching style and she is so friendly. I really appreciated the verbal cueing (as this is not typically commonplace in Zumba) and pronounced moves as these teaching techniques made the choreography easy to follow.

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★ 2

Price is good but need significantly more platforms and less silly turf! They have the space but really could use more platforms in my opinion.

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★ 1

half the machines are in bad condition I had to share the pin you use to select the weight with someone working out on the next machine over because the one I was using didn’t have one nothing is very clean the stations with paper towels and spray bottles are often empty or broken and it’s absolutely impossible to cancel your membership. Had an employee tell me over the phone that I could cancel my membership via email and imagine my surprise a month after sending that email when I was charged $30 to my account and now I’m supposed to drive two hours to come cancel it in person

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★ 4

This is a nice location (like it more than Aloha so, the longer drive is worth it). It is clean and spacious. I only go during off-peak hours to avoid the large crowds.

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★ 3

Pretty good gun for the price. But very bad cancellation policy. They make it very difficult to cancel.

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★ 5

It's a nice gym

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★ 5

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★ 2

Went to the aloha one for years. Had to cancel my membership because the high school kids have taken over the place. Has turned into a photo/video studio when they put up all of their tripods.

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★ 5

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★ 5

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★ 4

Friendly staff, clean facilities, at a very reasonable price.

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★ 5

Just had to cancel my membership because I am
moving out of state and the whole process was so easy. Typically I wouldn’t write a review, but Chris was super understanding, he made the process totally painless, and even helped check for new gyms in my area.

On top of that, the facility was always clean, the desk people were always nice and helpful, and any classes I took were always really fun.

Really sad to be leaving but thanks again for the time! You all rock.

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★ 5

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★ 1

I joined a closer gym and canceling this gym is a total nightmare. I had to go into the gym to fill out the quitting paperwork twice (it mysteriously didnt register the firat time) and they keep coming up with more charges I have to pay, despite having been assured when I closed my account that I had paid the full balance and my account was closed. Terrible experience. Stay away.

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★ 5

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★ 1

Crunch failed to cancel my membership properly even after I cancelled in person 3 years later I was sent a collections notice.

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★ 1

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★ 3

No sauna like most Crunch

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★ 2

I have been a member of crunch for probably over 10 years. I've gone to many across different states. I've never been asked to take a photo. A few weeks ago I was approached by an employee at 5am that I needed to have a photo taken. I politely said at 5am I'm not prepared to do that. She is the only employee who has ever asked and she won't leave me alone. It's feeling like harassment at this point. At 5am, I just want to do my workout and be left alone. I understand policy, I'd be happy to take the photo at a different not 5am time. I'm thinking of getting a different gym membership at this point.

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★ 3

Wish the staff here would take time to deep clean the machines. It's a little grimy. Machines are decent, but there are a few out of order for a while now.

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★ 5

I recently visited the Beaverton Crunch for a business trip for the week. First off, they were the only facility in my immediate area that offered a week pass to workout with, secondly my overall experience was excellent! The staff were helpful and happy to help me. Specifically, Zach and Keaylin (excuse my spelling errors 🙏🏼) were awesome! Thank you for providing a wonderful place to get my early mornin’ pump on! 💪🏼

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★ 3

Love this place. Went here for years. BUT I had one bad experience. Had a personal trainer approach me and give me advice. We even scheduled a workout and he showed me some things. However when I told him I didn't wish to pay for his services and continue.. the guy.. can't remember his name. Just a typical jocky guy white with black framed glasses said something to the effect of "well when you decide to level up in life".... Totally inappropriate.. and honestly disrespectful. Never forgot it.

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★ 1

Update: 03/20 and this gym still don’t have an abduction machine. Also, Some pads are broken and they put tape on it instead of buying new ones. It’s very frustrating! I’ve decided to go to Planet Fitness due to lack of consideration for members who pay to use the gym.

They renovated the gym, but a lot of the equipments are still old. They don’t have an abduction machine (it’s been like this for almost 4 months now) and whenever a machine breaks, it takes 1-2 months to get it fixed. Free weights are great, but don’t have a lot of expectations about the machines to lift weight.

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★ 5

Only in town for a few days and the employees here, (bear with me on spelling) Kristina, Shyanne and Chris have been super patient and helpful. Great facility 10/10 recommend

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★ 1

YOUR FITNESS MANGER CHRIS CLONCH TRIED TO SIZE ME UP AND INTIMIDATE ME THERE IS NOTHING TO BE MADE CLEAR . today at 4:17, i came in with a friend , who i signed up with here almost a year ago and we’ve been here many times and have never been asked to take a picture , the blonde let us walk in and screamed ladies once i was almost at the stairs and told me i had to take a picture, I asked a question because i’ve been coming here for a year and IVE NEVER BEEN TOLD I HAVE TO TAKE A PICTURE ,( im not sure why they’re response says that , )The male in his 50s with curly hair ( CHRIS CLONCH) interjected him self into the conversation i was having with the blonde and said i was arguing with him because i said i wasn’t comfortable taking a picture , i could’ve showed him my ID , he was super condescending and unprofessional in my opinion asked me if i have social media or an ID because i said i wasn’t comfortable taking a picture today, and told me i needed to take a picture of his safety and security( you are 6 of me added together ) . then proceeded I AM NOT WELCOME BACK AND if i wouldn’t take a picture right at that moment HIS CHOICE OF WORDS he “would charge me a $100 fee, for arguing with him “, ( I also feel like the response shows the how unprofessional , and how personally they take this job, it is your job to make things clear to me, it’s been almost a year and i’ve never seen this man or had this issue . including the blonde that stuck the camera in my face when i was asking a question. it’s absurd how both of these individuals were as old as my parents speaking to me as if they were teens , chris couch is married to the general manger Alison smith that’s why he takes it so personally , I FEEL AS IF THEY ARE DEFINITELY TRYING MAKE THINGS DIFFICULT TO GET MONEY OUT OF PEOPLE I AVIOD THIS GYM BC CHRIS COUCH AND ALISON SMITH ARE THE MANAGERS ARE THEY ARE MARRIED . HE WOULD ALSO BE THE SAME PERSON WHO REPLIES TO ALL THE REVIEWS .

Source: Google

★ 5

Chris and the rest of the team members are awesome!
Facilities were just renovated and everything looks great.
A great place for your workout !

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★ 1

The lady at the front desk is very unprofessional and impatient, and she charged my card without my consent. I wanted to join your membership today, but I cancelled the plan due to this lady's discriminatory expression。From 1-11-2024 you are a scammer because I did not agree to join your membership. You deducted 0.24 US dollars from my account. I went to see the manager today to tell him that your receptionist deducted my money without me joining. I just hope you apologize. But I didn't expect your attitude to be even worse. You scolded me when I left. Because the receptionist showed me disrespect two days ago, I ultimately decided not to join the membership. However, as you know, my bank account number deducted my money, which is not much, but you do not have the right to deduct my money without my consent. And you have always believed that you are right. Arrogant and overbearing attitude。As a manager, you didn't solve the problem. When I was dissatisfied and threw a coin on the ground, you scolded me. You didn't deserve to be a qualified manager. The gyms around you had high ratings, but you had low ratings. This is also caused by a manager like you. I feel sorry for your boss. I sent a separate message today about the manager's attitude, but you deleted it. I can't see it on Google anymore, sad manager.

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★ 4

Clean, safe, covered parking. Lots of open squat racks😊 way better than division and Vancouver location

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★ 4

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★ 5

A great gym, chill atmosphere and even when it's busy it's manageable. Can't beat it for $10/month.

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★ 1

Office is a joke, tried cancelling the membership via email, and phone due to me having to move for work. They will not cancel a membership if you do not go in person which I didn't have the ability to do because I moved cross country which I explained and they pretty much said "welp we can't help you". It is 2023 and things like this should be able to be done electronically.

Then they sent my $24.95 TO COLLECTIONS

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★ 5

Pretty good gym

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★ 5

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★ 5

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★ 4

Solid gym. Not too busy, smaller than most, has almost everything you need

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★ 5

Very clean facility and wonderful staff

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★ 4

Compared to what I was used to, this was indeed upscale. The gym equipment is safe and easy to use. They have instructors on standby ready to assist you. I felt safe here. Definitely my gym of choice!

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★ 4

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★ 5

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★ 4

The Zumba class is fun. The instructor is very professional. 👍

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★ 3

No Sauna at this location

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★ 5

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★ 2

Don't fall in love with machines, they break and they won't ever come back, just think it can be better

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★ 1

Not enough equipment

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★ 5

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★ 5

You get your money's worth and staff very helpful

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★ 5

Been going since 2018, and I have to say if you need a good cheap gym this is the go to. It has all the the basics you'd need to start your fitness journey.

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★ 5

I've been a member at Crunch for more than a year now, and I love it! Not long after joining, I had two chronic injuries I was struggling with and was planning to take a break for healing. Alison stepped in and offered a free session with her to suggest some techniques to prompt recovery. I enjoyed the session with her so much that I signed up for personal training with her, and I have learned so much! She's been patient and informative throughout the process, always making sure that my form was safe, productive and helping me to gain strength and resolve the chronic issues. The gym and locker room are always clean, and both equipment and parking has always been easily available. The new remodel makes the space even more fresh and inviting and the new equipment is great as well!

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★ 5

Five years ago I broke my leg in multiple places. I was grateful for occupational therapy, physical therapy, and a wheelchair for nearly a year. I had accepted my limitations and thought my ability to move each day was as good as it could get. Nope. I joined Crunch six months ago and started working with Stephanie, my trainer, two times a week. She has helped me progress beyond what I thought was possible for my 60-plus-year-old body. I am more fit now than I’ve been in the last couple decades, even before my accident! Daily routines of showering and dressing used to be limited by my inability to lift my leg; I’d have to sit down to dress or stoop to properly shower. Now, my hips and core muscles are strong. I can lift my leg, easily dress, and recover my balance on uneven ground. I used to avoid getting down on the ground; now, I easily move from the ground to an upright position. I can play with my active grandchildren!

I look forward to each day I visit Crunch. The staff welcomes me into the building and says goodbye to me as I leave. For a lot of us, this is the only positive interaction we may receive in a day, right? Stephanie, my trainer, entertains me with laughter and genuine care. She is the reason I am thriving in this once broken-down body. I am stronger, happier, and more mobile than I’ve been in years. Stephanie knows how to push me gently but insistently. She makes each session fun with new routines, and she is an expert in guiding me into the proper positions for each exercise. The best part is that she is teaching me how to care for myself in the years to come. I relish her motivation and will continue to be her client for many years to come. All of us need to take care of ourselves in this stressful world. I encourage everyone to check out Crunch and reward yourself. We’re worth it!

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★ 1

Don’t join. Really shady business practices. Confirmed by the GM Alison that I was canceling my membership and a year later they continue to charge me. Horrible service, and inexcusable.

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★ 1

Eek. Don’t bother joining this gym. I already informed the manager that I wanted to cancel my membership, and she said that I need to cancel in person or write a letter, so I wrote a cancellation letter last month and sent it. Today I asked if they received the cancellation letter and she said to send another cancellation letter. Ridiculous.

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★ 5

Great club, well maintained with a good variety of equipment.

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★ 5

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★ 1

Hotel california of gyms. If you want to get out of your contract, you have to involve your State Attorney General’s office. Otherwise Crunch will just ignore you and send you to a collections agency. Don’t get involved, it’s a mismanaged, money grubbing company that only wants to screw you over. Stay away.

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★ 5

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★ 5

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★ 5

Large gym. Training classes.

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★ 5

So clean and organized- good deal- people are so sweet

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★ 1

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★ 5

A wonderful place to enjoy YOGA and other classes with wonderful instructors - Nicole, Moon, Kristin, Erin, and male substitute (forgot his name), also the exercise equipment is good and there are plenty of them. The front desk is very friendly, they are much nicer than the front desk before the Covid pandemic!

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★ 5

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★ 5

Great, convenient, well-equipped, reasonably priced gym with professional, knowledgeable, fun and friendly atmosphere and staff. Wouldn’t consider going anywhere else!

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★ 5

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★ 5

Plenty of equipment for a large crowd and super friendly staff. In fact, I forgot my case/charger for my earbuds and staff walked me over to treadmill to recover it. Super pleasant for working out alone or with a friend 😃

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★ 4

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★ 5

Very friendly staff!

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★ 1

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★ 4

Friendly staff.
Wide variety of equipment.
Convient hours.

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★ 4

I've been with this gym off and on for the past 5 years and I always love it. Super nice people, great trainers, and good atmosphere!

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★ 5

I love to go to crunch gym in Beaverton nice people and the equipment are good 👍

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★ 1

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★ 5

Super friendly staff and so much equipment cardio weights everything you need and very clean. I’ve worked out in several gyms in the area and I’m impressed with value they bring at crunch!

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★ 1

If you want to cancel your membership you have to go into the business and file a form, apparently the 15 minute process online doesn’t actually do anything?

Luckily enough the lady that “gets those and processes them” was in today and we informed her there was never any contact made via text, email, or call and with that we’ve been paying since May 2022.

Good job guys🥴👍🏼

….Hope we still get that refund

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

We're visiting from out of town and did a trial membership. Staff were very friendly and helpful, gym is spacious and clean. If we lived in the area we would sign up for a membership. Great experience.

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★ 4

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★ 5

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★ 1

Nearly four weeks ago I attempted to cancel my gym membership via the instructions on the Crunch Fitness website. I filled out the information/contact fields and indicated why I was canceling. The website told me someone would be in contact within 1-2 days. I never received a follow-up email or call to confirm my membership has been canceled. I first called the Beaverton location on Tuesday, July 5th and was told the online cancellation method does not work for memberships for the Beaverton location despite this not being stated on the website form and the Beaverton location being an option on the form implying this was a viable method which is false. I was advised by the employee to send an email directly to the Beaverton location front desk (including name, phone number, and picture of signature) with the implication that this email would cancel my membership. I checked my credit card statement on Saturday, July 9th and saw I was charged for membership from Crunch Fitness. I have been calling for a week with no follow-up and have been actively trying to cancel this membership for a month. The barriers and hoops Crunch Fitness forces a member to jump over in order to cancel a $9.95/month membership is ludicrous. No company should force a member to devote this much time to a task as simple as a cancelation. This approach to cancellation for members of the Beaverton location needs to be DRAMATICALLY improved as soon as possible.

As of 7:48AM Tuesday, July 12th I am still waiting for a response and confirmation my membership has been canceled. Also, I am not in a contract with the gym so there is no reason they can’t cancel my membership upon request and my assistance.

RESPONSE TO OWNER 07/13/2022:
If upper management is going to require members to come into the location or write a certified letter, then why is there a cancellation form to fill out for the Beaverton location on the website? Furthermore, why does the form state that an employee/representative will contact as a response? I never received contact via email or phone call despite providing both these forms of contact. I filled out that form on Saturday, June 11th. It took me calling the location on Tuesday, July 5th to learn that my request hadn't been processed at all.

I was told by the employee who answered to send an email, NOT a certified letter, with the materials I listed above in my initial post. It was heavily implied this is all that was needed from me. I provided the email to cancel my membership before 8AM (PST) on Tuesday, July 5th right after my call. I followed up on Saturday, July 9th and was told by a second front desk employee to talk to a manager for help with this. They told me to call Monday afternoon. I again was NOT told to come in or write a certified letter to fix this. Therefore, those are two different employees telling me to approach this two different ways and neither is the way you have detailed in your response.

Finally, I called Monday afternoon and a manager was NOT available. I gave my number and asked for a simple call back when they came in. No one called.

I emailed again Tuesday, July 12th before 8AM (PST) depicting the above details and by 4PM I still had NOT gotten a response. I finally went to the Beaverton location after work and filled out the cancellation form and gave a signed letter reiterating I wanted this canceled. What is LAUGHABLE is the front desk employee had read my email and told me they were SURPRISED my account had not been flagged for pending cancellation. Wow. FINALLY, at nearly 6PM (PST) on Tuesday, July 12th I got a call from a manager who asked me to come in or provide a letter. I told the manager that I had already dropped off a signed letter and filled out the form 2 hours earlier....

The fact that you do not see the breakdown in your practices with cancellation for members of the Beaverton location is SHAMEFUL. We have all grown up in capitalism, so I think the average client can deduce when upper management has not evolved and failed the client. Fix your cancellation practices.

Source: Google

★ 1

Free weights are crowded at any hour and the gym is dirty. The personal trainers will kick you off the equipment whenever they feel like it.

Source: Google

★ 3

Be aware of the cancellation policy. You have to be in the gym to cancel the membership. They will charge you until you submit the form in person. The online support sucks. A very much inconvenience for people who need to move or have other emergency. I think signing in and canceling should be easy for a customer. The gym itself is nice, plenty of room for a workout.

Source: Google

★ 5

I would highly recommend this gym to anyone interested in Personal Training. I have been training with Matt Antinucci there for several months and I can't tell you what a huge (and rapid) impact his workouts have had on my fitness goals and physique. I had a baby 2020 and I felt so out of shape and unhappy with my postpartum body. I did not feel motivated to workout at all and had NO clue where to even start in the gym. When I signed up for Crunch they offered a free workout with a personal trainer and I thought, "Why not try it? It's free". After the free session I instantly wanted to sign up for more because I could tell that this would help me gain the structure and motivation I needed to get back into shape.
Fast forward about 4 months, not only have I lost all my "baby weight" I have gained muscle and stamina I never had before. Matt really knows his stuff and genuinely cares about his clients. He listens to all of my concerns (and complaints) and actively tailors his workouts to accommodate any new goals I have. If I am having an "off" day he helps keep me motivated without pushing me to the point where I want to quit. Working out with Matt has been fun, challenging and so rewarding. I can't believe how much better my body looks and feels in only a few months of working out with a trainer. I could not reach these goals without him. Thank you so much Matt!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great gym and Joe is the BEST personal trainer. Seriously the best decision I have made for myself. After reading some negative reviews, I was a bit concerned about the equipment being an issue or cleanliness. But, I decided to go in and see for myself and the gym is in great condition. I have had no concerns over cleanliness or equipment. The staff is very friendly and helpful. Parking is good and it is a great experience. Highly recommend. Also double highly recommend Joe for personal training. Life changing.

Source: Google

★ 4

I like the facility tour and will be trying out a 3 days free pass to evaluate the classes.

Source: Google

★ 5

Source: Google

★ 1

If you value honesty and professionalism, DO NOT sign up or purchase anything here. 1 star only because they technically do function as a gym to anyone with an active subscription.

I signed up for basic membership, personal training, bought products, the whole 9 yards. After a few months of training I wanted to cut back my spending and cancel, but keep my basic membership. It took literal WEEKS of me coming in, in person, to hound them about canceling my training before someone finally and reluctantly canceled it, saying they might get in trouble for doing so. That is insane, and I was still charged another month after I put in the cancellation request. I was so demoralized that I just used the training rather than trying to get a refund, and I suspect I never would have.

Fast forward to last month. I needed to cancel my membership because I was moving. This is my first, and last, experience with a gym contract, never again! What a ridiculous way to conduct business for a GYM, I can't believe these places are still in business. It has not been a full year so I was initially told I could either pay $100 cancellation fee or $40 over the course of the next few months to finish out my contract before coming in IN PERSON to cancel my membership...after I moved across town and it would be massively inconvenient. I went home, re-read my contract, found that I met the "move more than 25 miles" stipulation for early termination, WENT BACK in person to get my membership canceled after doing all the work, and was told that I shouldn't have that exception in my basic contract. Okaaaay. I told them, whatever, I do, and I want to exercise it. I was told that we could do an immediate cancellation so I wouldn't have to come back in after I moved, even though I would not be able to use the remainder of my membership for the month, because it would be immediate. Whatever, I was far from happy but just wanted to be done with this place already and had a move to plan and prepare for and needed one less thing on my plate.

After all that, what do I wake up to this morning? A charge for my membership. So much for canceling it, now I have to go back and hound them until it is ACTUALLY canceled, and then force a refund.

This place is frustrating, dishonest, and utterly unprofessional. Buyer beware.

EDIT
I appreciate the response, but to be perfectly clear I was never refunded for my PT earlier this year, so as I stated I ended up simply using it rather than going through the hassle of attempting to get it back. I know the contract says cancel in person or with a letter, but seriously that's so antiquated. It's 2022, enter the current century and offer a digital option. Besides which, the real issue is that I had (and still have) zero confidence that in person cancellation even works, since I had to come in multiple days over multiple weeks to finally get my PT canceled, to say nothing of a refund, and apparently the same is true with my basic membership even though I was told it was an immediate cancel.

When I am told to my face "your membership is canceled and you won't be charged again" and then see a membership charge 3 WEEKS later, with no warning and no explanation, there is no word other than dishonest that applies from a customer perspective.

Source: Google

★ 5

it’s a huge gym! there’s a lot of equipment. crunch will always have a special place in my heart because it’s the gym I went to when I first started lifting 😭❤️ the music is always a hit or miss, depending on the staff BUT then again 99% of the people are using earphones so it’s not a big deal. I had to leave because I live farther now. All in all, it’s a good gym!

Source: Google

★ 3

Pros:
Good amount of lifting machines
Staff is very friendly
Good sized locker rooms
Lots of class options for free

Cons:
There are MANY bikes, stair machines, and ellipticals that are broken but not repaired/no sign placed for months. Sucks hopping on 3 machines in a row and they’re all broken.
Some classes are extremely loud and bother patrons who are not in the classes. This includes the classes held at the cardio equipment, and in the separate room for classes.
They don’t allow any bags with you whatsoever, which is frustrating for folks who want to bring resistance bands with them.

Source: Google

★ 3

Source: Google

★ 5

Crunch has been a great spot to work out in solidarity. The staff has been super kind and welcome as well.

Source: Google

★ 1

The gym is affordable and the staff is very helpful but there are SO MANY broken machines. I may go to my old gym (which is twice the premium monthly fees) just so I can have some properly functioning equipment. Also, I strongly believe they need to do some deeper cleaning.

Source: Google

★ 4

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★ 4

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★ 5

Work out here 3 times per week. Always clean, staff is helpful and the environment is amazing

Source: Google

★ 5

Source: Google

★ 5

Awesome gym, great staff and knowledgeable trainers!

Source: Google

★ 5

Clean club! Great staff!

Source: Google

★ 1

These guys are greasy. They make it impossible to cancel a membership and then keep charging you. I canceled my membership almost eight months ago, but they never canceled it… I kept getting phone calls on how they want me to pay and that I haven’t canceled it. So I called and left messages for the manager at multiple locations, no call back ever. They finally left me alone and stopped trying to collect money, I assumed one of the mangers took care of it. Then I get a lovely email on how now I owe them even more money, once again I’ve reached out to the stores and once more have not received a call back to fix any of this. Do not go with crunch fitness.

Source: Google

★ 4

I have experience with a few other gyms, and I definitely prefer crunch over any others. Huge array of free weights, machines, cardio, open space, calisthenics/MMA areas, open floor for yoga. It really has everything. Only problem is you're supposed to clean equipment after using it, and more often than not the cleaner/paper towels are out and staff rarely restock them unless reminded constantly.

Source: Google

★ 4

Good Price. Friendly Staff. I enjoy the atmosphere of crunch a lot. It would be nice if they had a few more bench presses in the facility but overall it’s been a very solid gym for me and always gets the job done.

Source: Google

★ 1

New to the city and state. Was looking to workout for the day. Ya’ll definitely live up to the rumors and set the bar on rudeness. :)
Walking in, I was immediately shouted at by I think one or two men about a mask (ok I understand everywhere is different - believe it or not, relax) put mine on no issue, and checked in - girl that checked me in was incredibly nice, seemed to be the only professional one around.
Then as I walked up stairs to see the rest of the gym, a disgruntled, overweight, Gallagher looking-man approached me with incredibly inviting eyes and dirty looks, as soon as I turned my head I saw the ONE sign that said no gym bags on the floor. Rudely he made a snarky comment about the sign being “posted everywhere” and turned to walk away. He may have forgotten while it’s a gym, people skills are still required.

I wouldn’t recommend this particular location to new people, I used to love Crunch, but I will absolutely be taking my business elsewhere :) thank you for not allowing me to waste money.

Source: Google

★ 5

Source: Google

★ 1

Management was terrible and never resolved my complaint.

Source: Google

★ 2

I tried to cancel my membership to this gym and they require you to come in person, after pressing the issue (I am not able to come in personally) I was told that they could accept a picture of a letter via email. What is the point of making it hard for people to cancel a gym membership, it's 2021.

Source: Google

★ 5

Staff and trainers are extremely knowledgeable and encouraging. I always feel very comfortable when I go to work out at Crunch. I would highly recommend this gym.

Source: Google

★ 4

Source: Google

★ 1

Crunch is one of my favorite places to work out. Reason why I like it so much because they have the bumper plate weights. People go in there and want to work out. It's not standing around. Talking about your workout. The Beaverton crunch there's the guy there named Joe rudis guy I've ever met. I forgot my goggles to go tanning and this guy embarrassed me in front of My wife because I forgot my wallet. He wouldn't give me $3 a pair of goggles you can go to crunch. Just don't go to the beavers in location. Those guys are something else there

Source: Google

★ 5

This Thanksgiving I am so thankful for the support from my personal trainer Dillon! My husband and I are seeing amazing results from his expert guidance to get us back on track post lockdown.Thanks to Dillon and Crunch for helping us meet and exceed our wellness goals!

Source: Google

★ 5

Classes are amazing with professional people 👏🏻

Source: Google

★ 4

Staff is fantastic! Great assortment of cardio equipment, machines, and free weights.

Source: Google

★ 2

The employees are awesome. This has been my gym for a long time and I don't think I'll switch but I really wish the cleanliness was taken more seriously. The machines and floor are extremely and constantly dusty and the locker room sinks are also consistently broken. Please fix this? Can we keep things cleaner?

Source: Google

★ 4

Good price, nice locker rooms, cool atmosphere. Way better than 24 hour or Aloha locations. Only one squat rack though.

Source: Google

★ 5

Source: Google

★ 3

Its a gym

Source: Google

★ 5

Awesome

Source: Google

★ 4

Easy to sign up and friendly staff, the building had nice airflow and wasn't too crowded. Would go back.

Source: Google

★ 5

Crunch is a great gym and for only 10 a month, you get lots of bang for your buck especially if you go regularly. The employees are nice and helpful and I always have a good workout.

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

Appreciate that I can come with my son who has a membership for a free week trial. He likes the free weights and they have lots. Lots of stair machines, tread mills and such. I was able to use the weight machines without waiting. Seems geared to guys mostly. Lots of TV's with sports on. May consider getting a trainer to help with exercises that help get rid of menopausal back, belly, muffin top fat.

Source: Google

★ 5

Spacious, clean, and loads of options for workouts. I’m just getting back into working out in a gym and recently hired personal trainer Stephanie. Giving five stars because, on her own vacation time a week before we are scheduled to begin, Stephanie thoughtfully sent me a positive and motivating text - it worked! I went to the gym on my own several times despite my own initial discomfort.

Source: Google

★ 4

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★ 5

Source: Google

★ 2

Like this place. However, canceling your membership is the most difficult thing ever. They are still charging me after 3 years.

Source: Google

★ 5

Crunch Fitness - Beaverton is the real deal when it comes to being nonjudgemental. All people are welcome regardless of age, size, level of fitness or anything else. The facility is clean, the staff are all professional and encouraging.

Source: Google

★ 5

Crunch is dope

Source: Google

★ 5

Source: Google

★ 4

I have been a member of Crunch Fitness for over 5 years now and I have had nothing but success with them. I enjoy the atmosphere of inclusion and no judgement and that everyone feels welcome. They are serious about fitness and I enjoy being part of that.

Source: Google

★ 5

The Beaverton location is awesome, friendly staff always there to assist you and very clean location. I would recommend Crunch Fitness to everyone.

Source: Google

★ 5

I’ve tried many other gyms in the area, none were clean or comfortable. Had some creepy experiences at some, as well as some huge red flags in terms of cleanliness. Crunch is absolutely perfect. Felt comfortable from the day I came in to try a class. Brought my mother in law who was visiting in for a workout with me, and I stopped at the front to sign up for an extra class. As I did so, a worker sat down next to my mother in law and instantly made friends with her. She left commenting on how “she loves Oregon because everyone is so kind”. Crunch has the widest variety of clientele, truly is a no judgement place, and has the most downright awesome, positive, and fun environment I could imagine. I’d recommend this to anyone. Great setup for Olympic lifts, as well. As a side note, the prices are unbeatable!

Source: Google

★ 4

Source: Google

★ 5

Great! I like the group classes and trainers. I am hoping you can provide more classes in the evenings, e.g. friday and during the day saturday

Source: Google

★ 4

The gym is clean and well maintained. People are respectful and doing their own thing. No pushy sales people. Only negative is that it is crowded and so you have to sometimes find equipment you wouldn't normally use to get your workout in.

Source: Google

★ 5

Great gym, equipment and staff!

Source: Google

★ 5

Source: Google

★ 5

I just transferred here from the Aloha Crunch Gym. This location is on two floors. I use the cardio equipment and the circuit machines on the 2nd floor. The gym is immaculately clean and the staff people are pleasant and helpful. The equipment here is newer and in better shape, too.

Source: Google

★ 5

Love this Crunch! Very sanitary!

Source: Google

★ 5

Overall very good, the staff is friendly and easy going. They have a lot of equipment and its in a good location.

Source: Google

★ 5

Great facility that meets all my needs and then some. The place is always clean, and the staff always helpful.

Source: Google

★ 2

Kiddy hangout. Machines being held up for texting, and selfies. Ask someone to
put their phone down, or work...while waiting on that machine, the staff won't like it, if that person plays victim about it.
Towel dispensers empty, spray bottles broken, or empty....no one wipes down equipment.
Weight plates scattered all over floor.
Been going here about a decade. Really going downhill quickly.
After reading all of these positive reviews before mine about cleanliness, top-level
equipment, I figure these people must be talking about a different gym, or paid off.
I hear alot of people complaining about the atmosphere, and regretting their memberships while I work out.
Back in the day, this gym was wonderful.

Source: Google

★ 4

Source: Google

★ 4

I like Crunch. Some of the machines seem little worn out. Like the ellipticals specifically.

Source: Google

★ 4

Source: Google

★ 5

After not working out for quite sometime I was nervous about entering the gym scene again. The front desk receptionist was very patient and kind and took a lot of time with me to find the perfect membership package. The rest of the staff has been very helpful as well. I saw a machine I had never used before and asked the woman using it to show me how. She was very kind and helpful. They really do breed a community of support and no judgements. My only wish is that their hours were a little later at night to give me a little more time to workout.

Source: Google

★ 5

Nice employees, good customer service!! Safe and clean with the covid situation.

Source: Google

★ 4

Good variety of equipment and class offerings without a ton of fuss.

Source: Google

★ 5

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★ 5

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★ 5

I've been coming to this location for years: the gym is good sized, usually not too crowded, and has various areas to accommodate different types of workouts. The windows upstairs provide great natural light in the morning and nice views outside during your workout. The equipment is nice, the place is clean, and the staff have always been pleasant.

Source: Google

★ 5

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★ 4

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★ 1

Charges for annual dues while closed during pandemics. Sells your data to collection agencies. Avoid.

Source: Google