★ 5

Lauren’s yoga sculpt class was perfect balance of flow and burn! She is great at explaining the form of the room and has such a confident teaching style! Would definitely recommend her classes to any level!

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★ 5

I took the Hatha Flow yoga class Tuesday from Lauren, and it was amazing. Exactly what I needed to stretch and unwind after a tough workout day before.

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★ 5

Lauren's Tuesday Haitha yoga flow class is amazing!

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★ 5

Absolutely love the group classes here! There are so many to choose from. For the price you pay and the quality you get, this is an amazing value. I took Yoga Body Sculpt with Lauren on Friday and it was awesome. All props you could need were in the room (including yoga mat!). Lauren gave clear cues and creative poses, while having me sweat and leave with a great workout! The playlist was great and it was so much fun. Can’t wait to come back and try out more classes and instructors!

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★ 5

I’ve been going to Crunch Fitness for a while now, and it’s easily one of the best decisions I’ve made. But what really sets this gym apart is the amazing and knowledgeable staff—especially Bea, and Estrella.

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★ 5

Greatb staff clean locker room and showers

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★ 5

I’ve really enjoyed the gym since joining a couple months ago. All of the staff are super friendly and helpful. I especially love any class with Deanna, Kayla, Mckenzie, and Jimbo. I also LOVE all the HIIT classes! The only downfall is that it’s sometimes hard to make the 4:30 pm start time for some classes. I also wish some of the morning classes were offered in the afternoon.

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★ 5

I love it amazing staff, grat place

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★ 5

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★ 5

Don’t be a munch GET TO CRUNCH 💪 😝

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★ 1

Do not be talked into anything here they will charge more than they tell you.

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★ 5

I love this gym and their classes! My favorite are the So You Think You Can’t Dance with Anita and Top it Off and Belly Butt Thighs Bootcamp with Deanna and Jimbo. The staff up front are super friendly!

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★ 5

I recommend Crunch to everyone I know. I especially love the group fitness classes and HIIT classes. My fav group fitness class is the So You Think You Can’t Dance. It’s so much fun and brings me back to my dancing days without being too challenging for beginners!

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★ 5

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★ 3

It is the biggest fitness facility I have ever seen. The work out equipment there is a lot to choose from when you want to get a full body workout.

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★ 4

I do really like this gym it’s spacious and lots of equipment. When you first sign up they annoy you with a lot of cold calling and trying to get you to sign up for stuff. Also on weekdays around 9:30 to 11:00 AM there is some very stinky people that come in that I notice do not clean equipment after using it. I have wanted to say something about the smelly folks but hopefully yall read the reviews. Thank you! I do enjoy this gym.

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★ 5

Best fitness classes in Eugene/ Springfield Oregon area

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★ 2

Went into the gym earlier today and was planning on getting a day pass because tons of my friends have recommended this place. While there I overheard a girl in a pink cowboy hat YELLING at some girl about vacuuming wrong. The girl apologized and kept vacuuming and the other girl in the hat just kept berating her about how she was “vacuuming wrong” repeatedly. The other girl started crying and I was so annoyed seeing this I just walked out. The other workers were very friendly and I was impressed by the huge facility but I also don’t want to go to a gym where workers yell at each other loudly over stupid things. I’m here to work out not deal with the work drama.

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★ 5

Great atmosphere, very clean

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★ 5

I just wanted to give a shoutout to the staff at Crunch Fitness in Springfield Oregon. Yesterday tragedy struck my family as my sweet dog, my best friend was struck and killed by a speeding motorist. I received the horrible news while I was in the middle of my workout. I immediately turned into a sobbing and blubbering mess. The whole staff and other members, despite me looking like a crazy person, were so comforting and helpful. They all helped me maintain my composure and assisted me till it was safe to drive. They went above and beyond in a day and age when most people stare and avoid. Thank you CRUNCH staff and members..

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★ 1

0 stars - they play Newsmax & Fox News which is literally just logical fallacy fear machine propaganda

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★ 1

In an update to my previous glowing review, there have been some updates.
If your plan to living in this area permanently, it’s a great gym.
But DO NOT sign up for crunch if you plan on moving.

Crunch has made it near impossible to cancel my membership. My main issue is that I addressed this with the person who sold me the membership and they ensured me that I would be able to cancel anytime, anywhere. That was a lie. You can’t get a hold of management, you can’t get ahold of corporate and they will not help you in any way.

Overall, I will not be doing business with crunch ever again.

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★ 5

Love this gym and the staff. Tyler was my kickoff trainer and i've been with him for a little under a year now. He does an amazing job keeping you motivated and pushing you to achieve your fitness goals! All while being friendly and just a great person to workout with. Highly recommend working with him!

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★ 1

I had joined the gym and my husband and I went regularly.
But he did tragically in July 2025. I had to save money to bury him. But crunch was asking for $150. I asked to cancel because my husband died and I needed to bury him. The response I got from the front desk was heartless. The gal literally said “yea sorry, don’t care, you need to pay fees and an extra month to be able to cancel.”
I was so hurt and upset I emailed the manager. After several emails I finally got a reply that said “I’ll see what I can do”
That was July 31sr 2025. I STILL have not heard back. I am ready to get back in the gym. But I won’t be going here. Not after that have tested me so poorly after my husbands death. They are horrible.

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★ 5

My hardest part of working out, is child care.. I finally was like ok, crunch, right by my house has a daycare. So I get a membership, my kids have fun, they love having all the kids to play with. Usually there is 2 people in there, well today, there was one who stood alone.. her lovely name is Zoe.. so I have a 4 and 5 yr old, and they fight, they are rowdy, there are kids. So I walk in there and all the kids range from 9 no to 8, there are like 15 of them in there, they are ALL playing nicely, quietly, and perfectly!! Idk what kinda matrix I walked into, but I like it!! This place so far, all in all, I give it a 10/10, cause they have great machines, super nice staff, and great atmosphere.. but if it wasn't for Zoe, and this moment I had in here seeing this magic, I wouldn't even be able to be here 💜. Thank you Zoe!!! -Rebekah b 👑

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★ 3

Update:

3 Stars – The Price Is Still Right, But Now My Ears Are Paying the Price

A lot has changed since my last review, so credit where it’s due: Crunch has made some improvements. Paper towels have somehow re-emerged from extinction — still elusive, but no longer a cryptid. I actually dried my hands with something other than hope the other day. Progress!

The adductor machine has also risen from the ashes. It lives! No longer modern art, it now functions like an actual piece of gym equipment. I almost cried.

Check-in? Surprisingly efficient now. The front desk staff is friendlier, faster, and no longer require a blood sample and a password to let you in. It’s like someone cast a “customer service” spell.

BUT. And it’s a big, loud, unavoidable but…
The music. Has. Declined. Dramatically.
It’s as if someone gave a rogue AI access to a cursed Spotify account and told it to hurt us. The playlist sounds like rejected tracks from a 2003 Now That’s What I Call Music CD, and it plays at a volume that defies physics — my noise-canceling headphones are no match. It seeps into your soul. I’ve considered earplugs, prayer, or simply accepting my fate.

So yeah: improvements have been made. But Crunch, I beg you — change the playlist before we all lose our will to lift.

Still three stars, though. Because the price is low, and now the towel-to-hand ratio is finally better than 0:2.

2 Stars - The Best Part Is... the Price

If you’re looking for a gym that’s technically open and kind of functioning, look no further than Crunch! The best part? The price. It’s low enough that you won’t feel too bad when you show up and discover the paper towels have once again gone extinct.

Hygiene? Optional. Apparently, refilling paper towels is a once-a-quarter event here—if you see one, take a picture. It might be a cryptid.

Also, shoutout to the adductor machine, which has been out of commission so long I’m starting to think it’s just modern art. No “Out of Order” sign anymore—it’s now just “part of the vibe.”

And then there's check-in—oh, they gatekeep that like it’s Fort Knox. Be prepared to wait while they squint at the screen, scan your barcode 14 times, and consult ancient scrolls to figure out if you’re allowed to enter.

Two stars because again—the price. But Crunch, maybe crunch a few more numbers into towel refills, functional machines, and a check-in system that doesn't feel like airport security.

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★ 5

I have been with Crunch for almost a year now and could not be happier! There are so many machines, equipment, and areas to do additional stretching or ab work. I also did 6 months of training with Tyler Wooley and it was the definitely worth my time and money. Tyler was extremely knowledgeable, helpful, accommodating, and kind. He helped me reach my fitness goals within the first 3 months and have been growing since! Highly recommend both Crunch and training with Tyler.

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★ 1

Other than occasional hawk tuh from the right employees this place is no Bueno for me

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★ 5

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★ 1

Got a membership here almost 5-6 months back due to having to visit family in Eugene every other weekend.. in the beginning, I was told by one of the reps that the plan I wanted ($9.99 a month) “sucks” and that I should upgrade to the $29.99/month. I already had a membership at a different gym, so I ended up agreeing to $16.99/month, since that option would allow me to cancel anytime.

Found out that they’ve been charging me $30 per month this whole time and made me pay another $30 when I told them I wanted to cancel my membership. I had to tell the girl at the front desk my reason of leaving several times… she seemed annoyed at me, yet incompetent at her job. It’s a shame because the facility is great, it’s just that the workers and member service here “sucks”.

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★ 1

Not really a customer service oriented company when you try to cancel your membership. Company policy states you have to mail a handwritten note canceling your membership if you’re not local. Policy is geared toward money retention rather than retaining brand loyalty.

Won’t be seeking out another CRUNCH in my new city.

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★ 1

Laven mas seguidos los baños y que aya mas personas amables y den bien la información 2 veses me dieron el orario mal

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★ 4

Good gym great place overall, highly prefer over other options in town, wish they had a few more abductor/adductor machines, but I really like the overall variety of equipment here!

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★ 5

Just joined and the staff and equipment was great! The gym is less than a year old so it was what I expected. Only thing I wish they had was towel service. Everything there was all clean now, but gyms with towel service seem to stay that way even years after they open and it encourages members to wipe down equipment. I know it’s a big expense and people steal them..but I hope they consider it in the future.

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★ 1

Got into the trai ers program was one of the biggest mistakes. I've been getting overcharged for BS. 800$ for a personal trainer that doesn't do anything. Has been a miserable experience. They keep taking huge amount of money for no reason. The last time I called. It was because it was for "paying the building" what kind of scam is going on here. DONT SIGN UP FOR THE TRAINER. WATCH YOUTUBE VIDEOS INSTEAD

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★ 2

Good staff, great gym, good equipment, rarely busy, but poor administration.

Membership benefits vary by location. I signed up for the peak category months ago based on a promotion that allowed guest access(see attached).

Now, this location claims it’s not their policy, which is inconsistent and frustrating since that was the main reason I chose this plan. I live too far away and was already considering cancellation; this change only motivated me more to do so. Please ensure marketing consistency across locations!

If you want a solid basic gym, I recommend it here but suggest opting for the base plan.

Cancelled in person on 4/27/25, paid $26.99 to close out my account, and got a form emailed to me to verify that I owe $0 and have cancelled. I’m reading a lot of reviews that say they have been charged for months post-cancellation, so I’ll update here if I get charged extra after cancellation.

Update: I have NOT gotten charged after cancellation, so yay!

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★ 5

Joined this gym a few months ago and so glad I did! Never had any issues. The staff, especially Riley, are super friendly and helpful! Riley always greets us with a smile and is eager to assist and serve! The trainers are also knowledgeable. I trained with Andre (?) and he knows his stuff about mobility and agility. As a pro 400m runner, I highly recommend him to anyone wanting to train for running. And Nick loves to train folks in lifting and definitely knows his stuff and is able to successfully give cues for correct form. The gym equipment is top notch and there is so much equipment, more than any other gym I’ve been to in this area (Springfield/Eugene). I also appreciate how CLEAN the gym is! They seem to care about keeping equipment well maintained and functioning too, which shows they pride themselves in having one of the best gyms in the area. Super happy with the experience thus far!

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★ 1

If you're a student in need of a gym membership over the summer don't sign up. Even with the "$1 sign up" it will cost you 1 month's cost after you cancel ($30) + the yearly maintenance fee ($50) at cancellation despite being told otherwise. When signing up it says the cost of the prorated annual fee is $0 then you are charged the $50 when you cancel so 2 annual fees for a minimum of 2 months of membership. The manager Raul is not helpful or sympathetic towards his misled customers. Click to cancel is also not in practice even with a california address on account.

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★ 1

Just like any gym they make it impossible to cancel. You can sign up online but if you want to cancel you have to go in a sign a paper. Classic gym scam

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★ 1

I told them physically in person, over the phone, and through emails that I no longer wanted a membership. They harassed me over the phone, through emails, and now through a collections agency. DO NOT GO TO CRUNCH FITNESS. They are crooks! I had to get another debit card after I told them over 20 times, and that's not an exaggeration, because they kept taking the money. AFTER I TOLD THEM OVER AND OVER AGAIN TO CANCEL IT!!! Now, they went to collections. Ding on my credit score.

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★ 5

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★ 1

Vile place, wouldn't wish it on anyone. Unhelpful, rude, entitled staff. Disgusting business practices. Go to a local gym or the Y.

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★ 1

Awful experience , wasn’t allowed to take a tour. Was told to have an over view from the counter area … disappointing .

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★ 1

Terrible customer service, tried to charged me $500+ without once attending gym. Insane scam, they wouldn’t exist without exploiting their members.

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★ 5

Amazing staff good equipment

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★ 5

Best gym I’ve been to!

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★ 5

When I first started my regiment at Crunch Fitness, I was a little overwhelmed. I tried numerous times to start my weight training, and could never get a rhythm going. After many months of trial and error, I committed myself to start a routine, and stay with it. Polo Tapia recommended me to start a three month program with him to get the ball rolling, and it was a pleasant learning experience. He was there every step of the way in making sure I was not only pushing myself vigorously, but encouraging me to do it with positive feedback. He absolutely made my weight training both enduring, and fun. If anyone is having difficulty getting started, and don't want to feel overburdened on your diet and exercise, I highly recommend getting started with Polo Tapia. He's the man that will get you where you need to go.

P.S They were also able to accommodate my three month training program after a bit of confusion on the contract. Rob Brown was able to take the time to resolve the matter, and was communicative on the whole process. Thank you again for your time and your commitment to your members. Looking forward to the next time I see you all.

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★ 5

Great gym!

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★ 5

The overall quality and affordability here really can’t be beat—especially with child care included in the top-tier membership. That’s a huge benefit that makes it stand out from other gyms.

It can (and probably will) be busy at times, but that’s to be expected with a popular gym. My advice: show up with a good attitude, be patient and helpful with others, and don’t be afraid to ask or offer if someone wants to work in. It makes the whole experience better for everyone.

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★ 5

great customer service and lots of space in the gym to lift heavy weights n shi

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★ 5

Great customer service and quality machines

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★ 5

Love crunchin

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★ 5

Best gym

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★ 5

Great atmosphere, and very kind and respectful employees!

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★ 4

Great gym for the price! We switched over from Planet Fitness because for just a few bucks more, we have access to classes, wayyy more cardio machines, punching bags and TRX, (and Riley, the best front desk person ever)! Highly recommend their strength training group classes and anything Jimbo teaches.

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★ 5

Great gym

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★ 5

What a blast at Crunch in Springfield! The gym is always clean, the equipment is well-maintained, and there’s never a shortage of machines or weights. The staff is super friendly and welcoming—they go out of their way to make you feel comfortable, whether you’re a beginner or more experienced. I really appreciate the variety of classes and the positive, upbeat atmosphere. It feels like a community here rather than just a gym.

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★ 5

Love all the free weight machines and wide selection of drinks

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★ 5

Best staff Eva

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★ 5

Best gym!

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★ 5

Jessica’s #1

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★ 5

Best gym ever.
The classes are great , it’s worth it just for the classes!

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★ 4

Great gym with tons of equipment and space. Hailey at the front desk is very helpful, professional, and kind. I would recommend this gym if you’re in the area.

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★ 5

My home gym, everyone is super helpful and chill here.

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★ 5

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★ 5

Very food gym with lots of great weights and machines

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★ 5

Worked out here for awhile very judge free!

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★ 5

The gym is large and the staff is great!

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★ 5

Friendly staff, always clean, good gym.

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★ 5

I have always been a big fan of Crunch but the one here takes it to the next level. The facility is always clean and the staff is so kind and friendly.

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★ 5

I joined because of the child care! Wish they had more hours for it, but most people should be able to make it work as they have both morning and afternoon hours. Well kept gym with lots of equipment and free weight options. Pretty decent pricing, especially for the top tier that includes child care. The contract is less than desirable, but not much different from most gyms out there. I also got a trainer and they have a lot of options to help fit budget needs. I would definitely recommend for anyone searching for a new gym.

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★ 5

Nice gym nice staff. Happy to be here.

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★ 5

Huge gym , nice and cool for those hot summer day gym sessions

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★ 5

Best gym in the area! Never been to a gym where the staff deep clean the equipment daily. Brook, Cati, Hailey, Jimbo, and Raul are the best!

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★ 5

The staff are top tier. Brook and Cati are always super friendly and welcoming. Definitely recommend getting a membership here and work with the trainers!

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★ 5

Brook is the ultimate hook up. Very helpful. Definitely deserves employee of the month

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★ 4

This is a great gym but you would think with all the money spent they could maintain a working weight scale, maybe a couple of them throughout the gym instead of just one busted one in the corner. That would be nice.

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★ 5

Giving it 5 stars cause its a nice gym and people only leave reviews to complain about something they signed for in the membership contract.

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★ 1

Thay have the worst customer service I have ever experienced most businesses are at least kind when there is issues with billing and other issues not this gym instead they refuse to have a real conversation even hanging up on customers I finally canceled my membership but I still had to pay for a extra 30 days I was not going to use because I was threatened with a 10$ fee everyday I dod not pay for the 30days and told they would send me to collections if did not I tried to look up my contract and could not because the page was not acce8

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★ 1

Not a fan of working out there, the environment is off the staff are unfriendly and the machines are not being maintained. I used to enjoy working out but now I dread going in.

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★ 4

This place is cleaner and better maintained than other Crunch gyms I have been to.

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★ 5

Rahul was an amazing help and helped me transfer over my gym membership, very nice and helped me get all ready and was extremely polite and welcoming!

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★ 3

I have been going to this gyms since they have opened and the only complaint I have is the lack of maintenance on the machines, especially the tread mills. Today I have come across the leg extension machine that is in dire need of repair. Especially the bars that are now dented in and need new foam.

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★ 1

Dirty machines, kid care is garbage (limited toys, and 1 adult to 35 kids), times of classes are limited to morning and nights. Also, went to cancel within the first 30 days of the PLUS "cancel anytime" membership, they are having me pay the annual fee (even though it was directly stated it's after months 2) and the 2nd month of a membership.

NEW RESPONSE to owners: Yes I wrote this after the only staff told me my daughter was the 35th kid in kidzone (1:35 ratio), yes often there are 2 adults but still vastly understaffed and horribly under the standard of care I have set for my child to be in.
2) yes most good gyms have an annual fee, you are planet fitness not a good gym. 3) I did sign up hoping long term so when the continual amount of lack this place kept popping up I had to cancel will 1 month of signing up. The annual fee was told to me to be paid for after the 2nd month. However, I was told no matter what I have to pay the second month and the annual fee.

Do better, don't just respond to reviews with lies and hope to scam people into a week at your gym where they end up paying over $120 for 2 weeks.

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★ 1

While the staff are kind and the gym is clean. I entered a contract for personal training but none of my trainers have been consistent. I’ve tried twice to freeze it so I can catch up to the sessions I have left over and neither time have they truly fixed the issue. I have 14 sessions and no personal trainer now. I regret getting it I have ocd and it’s been more difficult to have a trainer than to just do it myself. And I am paying $270 every other week. So currently I have 630$ in sessions because of the situation. Plus they charged me two weeks in a row one time. Also I’ve tried to talk to them and got treated like an annoyance and I was trying to be super chill about it.

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★ 1

Signing up for crunch for a month to try was the worst decision ever. I do not recommend, though they have nice equipment. The reason I joined was because I wanted the chance to work out while my 4 yr old could go to play nearby in the same building and really hoped it would work. I went in and watched one morning when I tried to go work out, and my son didn’t want me to leave. The two girls sit at a desk behind the gate not interacting with the kids at all, there was one tiny basket with legos and a very small toy small car and then a tv, and crayons, like no toys at all. no adults doing anything with the children and the girls working talked pretty rudely to the kids too whenever they HAD to interact with them. If they could be that way while I’m watching I wondered how they might speak when I wasn’t there! I thought it was going to be something fun like a kids play group they do at church for example. Also the first time I took him in before he decided he hated and never wanted to go back, I picked him up and they did not ask for proof he was my child or anything. I was never able to go back to that gym, and since have had emergencies landing me in the emergency room multiple times as I was losing my pregnancy at the time which was a very long physical process for me, and moving out of town. I have tried to cancel over the phone/online email and was unable to go into the store. Even sent a letter per request from prior email, still kept receiving emails and texts about a still active account. They are a nightmare to try and cancel with, I would never recommend this gym. Planet fitness was so much better even though it is smaller.

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★ 1

They have made it impossible for me to cancel my membership, I have tried to freeze or cancel but I am out of state and can’t return anytime soon. I have tried to get them to help me multiple times and was promised a phone call back by a manger and never got one. Terrible communication. They lie and say easy cancellation but that is FALSE. They will rack you up and send you to collections despite trying to communicate. Very bad business.

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★ 5

This gym is very clean the general manager is amazing and they have everything you would ever need. The price is very low and quite a bit better than planet fitness

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★ 5

Brook is always so nice and welcoming! Give her a raise!!

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★ 5

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★ 5

Just moved back to town found crunch and this is now my new spot! I'm hooked. Cati and Jessica were the shit!

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★ 5

Great place to work out, plenty of equipment and friendly staff

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★ 5

Jessica is super helpful goes above and beyond hustles and looks great doing it!! Definitely takes her job seriously. 👍

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★ 5

Sage has been my trainer at crunch since December of last year. He knows all about fitness and nutrition. In my opinion he's one of the best trainers. He makes working out fun and you will reach your fitness goals.

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★ 1

Poor routine maintenance on machines and equipment. Loose and missing fasteners on ab machine and hyper extension bench. One of the hip belt squat machines is being used with the wrong belt that can easily tear. The belt is designed for dips or pullups, not for squats. Today, I showed the problems to the manager (Raul) He DID NOT put an out of service on any of these machines and they are still being used by the members.

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★ 1

Worst gym experience I ever had scammed me of $330 and is incredibly hard to get ahold of management and the gym is not the cleanest. This would be a 0 star if it would let me.

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★ 5

Helpful staff - shoutout to brook Hailey Raul always brightening the mood and keeping the gym clean and nice

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★ 5

Good prices, great gym, better employees! 10/10 recommend to others!

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★ 5

I love going to Crunch. The staff always welcome me when I walk in and the cleanliness of the equipment is unmatched. There’s sanitizer on every corner making me feel comfortable in a post-COVID environment.

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★ 5

I was pleasantly surprised with the cleanliness of this gym and I was very impressed with the staff. Brook and Hailey have such great energy. Their friendly and helpful attitude really made my day!

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★ 5

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★ 1

I paid for training since December and part of the training contract is that you have to let them know 10 days before getting charged your next training session if you want to cancel. My bank statement is how I see what days I get charged. I asked to cancel on the 16th and got charged 11 days later on the 27th. The gyms excuse is that they actually charged me on the 23rd. How am I supposed to track what days they charge me if whats reflected in my bank statement is different? Rob Brown looked at me like I was an idiot for not knowing they charged me several days before whats been regularly posted in my bank statement. No refund. My warning to everyone is to make sure you cancel at least 2 weeks ahead of time if you are paying for training! And dont expect the training manager Rob Brown to be helpful at all.

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★ 5

Love working out here. Clean facility, friendly staff. Great trainers like Christian!

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★ 3

The gym is fine staff is nice just wish after so many times of asking them not to call to up sale me on stuff they would quit lol kinda annoying

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★ 5

Absolutely the best gym I’ve ever been to! Friendly staff & great trainers! Lots of equipment. Def recommend!

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★ 5

The gym could be busy and there is always equipment available. I find the staff super friendly and helpful. I’ve experienced many gyms in my 60 years living in California and this Crunch in Eugene is my favorite. Definitely worth it!

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★ 3

Great gym... but no T-bar row 😬😔

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★ 5

Very clean and you got an awesome worker named Jessica Morales

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★ 5

I COME HERR EVERYDAY I LOVE IT ! great community

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★ 5

GREAT GYM!!! love it so much!!

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★ 1

Absolutely do not sign up for this gym. I was moved to Alabama due to the military and mistakenly forgot to cancel my account before I moved. When I called Crunch, they told me I could only cancel in person or "send a handwritten letter to their location". I have been working out my entire life and I have NEVER seen a gym with such a policy. Absolute scam of a location and you should not sign up.

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★ 1

Horrible staff. A friend of mine signed up for the gym (before it was opened), unbeknownst to him - the staff member told him to fill in some info to lock in a cheaper price and that their was no contracts, no obligation, and that he would be informed before the gym opened to see if he wanted to go ahead and fully get a membership. He never received any sort of notification, and Crunch sent him to collections for over $200 months down the line because of an account he never knew he had. Crunch's business practices are scary! Would rate 0 stars if I could. Take accountability Crunch. Somethings obviously flawed if you've received this many 1 stars due to billing

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★ 5

I’m a retired International strength coach with 27 years experience Within the Fitness industry, Working in Dubai for 10 years Australia, Portugal, Egypt, London, Los Angeles, New York and Oregon.

I say this to give context to what I’m about to say about this incredible Gym here in Eugene Springfield.

After traveling the world as a coach and being And probably close to 100 if not over 100 gyms worldwide, Crunch fitness has impressed me in every single location I’ve entered.

Being 53,000 ft.² here in Eugene, Oregon the sheer size variety and availability of all the incredible equipment (including 10 oly platforms) is a deal closer let alone the staff’s friendliness, gym cleanliness and location.

People love to complain about new business in the beginning when they are working out the kinks, I’ve rarely seen so many male divas in a comment section complaining about amenities when most men wouldn’t mind working out in a spider filled garage.

I also see a lot of people in the comments making so many excuses about the gym and giving negative reviews simply because of the contracts that they chose to sign without a pistol pointed at their head.
Don’t like the contract?
Don’t sign it, or maybe people just chose to not read the contract they signed which is a life lesson for them to identify.

I always find it revealing when people complain about a $30 month membership to a multi-million dollar facility that gives you unlimited tanning, massage and access to all the Gym’s equipment and classes, but they never complain and are willing to spend $200 a month on their Frappa Macha Mocha Morning Coffee.

“When necessity exits only judgment remains.”
People will always use the easiest most available, excuse in an attempt to cover their lack of discipline.

I absolutely love this gym and recommend it to anyone anywhere.

God bless!
#KeepSmiling

Source: Google

★ 4

It’s a great place to work out, plenty of equipment friendly staff, clean. Ofcourse they are going to try to get people on board for personal trainers but you’re not obligated and they’re helpful if you need assistance for any reason.

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★ 1

Interesting how I sign a form prior to their opening in which the sales rep specifically told me nothing would be charged & no membership was established, I entered the gym once for a walk around tour, and that's it. Then a few months later I have a $300 collections bill?
The craziest part is that they tried to partner with our workplace for flyers & my coworker got scammed as well in similar fashion.
Not exactly sure how they get away with this sort of stuff but I'll be contacting BBB alongside many others.

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★ 5

They are busy a lot
But on Sunday, it's almost like a ghost town.

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★ 5

Absolutely love this gym! The staff is always very friendly to me every time I walk in. The gym and the locker rooms are always clean

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★ 1

They charge you to cancel even if you’ve already been charged for that month. So I paid $30 last week and $30 this week to cancel. Total rip off.

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★ 1

FYI, if you have a locker for over 24 hours, they break the lock and throw all your stuff away! i had over $300 of shoes and gym bags in my locker and they threw it all away!!!! i was in a car accident that has caused me to be injured so i was gone for a few weeks so when i show up to use the gym they informed me everything gets thrown away. this is UNACCEPTABLE. i have contacted headquarters but i’m sure they won’t do anything about it. i cancelled my membership on the spot but i’m sure they won’t make it easy as most gyms do. all of this is so terrible to deal with on top of dealing with everything from my accident.

Source: Google

★ 1

Reached out via website to cancel my membership the day I was charged, was told by the corporate company this franchise represents, that this location did not accept online cancelations, and that an employee would follow up with me to discuss how to cancel.
Okay. Perfect.
They never followed up. Next month, I was charged again. Went in the next day to cancel, and was told even though I'm canceling on the 1st, (and reached out 30 days ago) I'm still going to be charged next month, because they need a 30 day written notice to cancel. So now that's now two charges for a membership I wanted to cancel, being told I needed to give a 30 days notice, when I had reached out 60 days prior to my final charge. The girl behind the counter said "Yeah most people just want the free month and then cancel. If gyms don't do this, they don't make any money." I've been paying for this membership since the second month they opened.
When I sign a contract for a business, I expect them to uphold the contracts they signed when they agreed to open a franchise to represent the brand and company well. This location so far has represented them poorly.

Source: Google

★ 1

DO NOT EVER GO TO CRUNCH. You will not be allowed to cancel your membership except by coming in person (I moved out of state) or MAILING A HAND WRITTEN LETTER, which they no doubt will delay or claim illegibility. I get an error message when trying to save my payment info to my credit card instead of my bank (so I can dispute it if they try to charge me again). The app will mysteriously stop working if you try to access your agreement (the # you need to write in the letter in order to cancel). They think this awful experience only affects customers who are leaving already, but yikes, this is to show them it will affect their CX and credibility regardless. Ridiculous.

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★ 1

Wow major false advertising! I was told upon signing up for .03 cent month trial that I could cancel anytime and that the monthly fee is $15/ month, come to find out that I am unable to cancel within the first 60 days, I need to give 30 days written notice, and i am charged an annual fee of $54.99. I am so beyond angry about this. Ridiculous. READ THE CONTRACT - it’s COMPLETELY different than what the salesperson says. Insanity and dishonesty to the nth degree.

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★ 1

Solid gym, but I moved away and they make you jump through hoops to cancel. And somehow my membership cost 15 bucks more a month suddenly.
Just don’t do it.

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★ 1

They don’t seem to teach people gym etiquette before letting them sign up? People not wiping down any equipment and can’t even blame them because paper towel dispensers are constantly empty anyways. Even the “trainers” who are showing people how to use equipment do not stop and take the time to clean after. Just another planet fitness, cheap and dirty.

Source: Google

★ 3

Update…someone from the company decided Raul didn’t know what he was talking about and they gave me my money back but still won’t ever use this gym again.
Original:Shady company. Charged me for 2 memberships and 2 annual fees after I had quit. Took documents into the Crunch Fitness in Springfield OR on 3/14 to cancel and the person in charge at the time Scott (who no longer works for the company) never ended my memberships nor did he pass on the paper work to Raul who isn't worth anything because he would prefer I submit a fraud claim instead of reversing my charges.

Source: Google

★ 5

Thank you for finally coming to Oregon, I had a membership when I lived in Los Angeles and then I moved to Oregon last year and had a membership at a couple of the other gyms here but they never compared to Crunch so thank you again, I’m only rating 5 stars because Google won’t let me rate it a 10! So here they are
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

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★ 5

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★ 5

Very nice gym I love it

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★ 5

Excellent facility with an awesome environment, great equipment and the staff are always amazing and polite, anyone who says otherwise are most likely lying because something didn’t go their way, I always leave this gym feeling better physically and mentally.

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★ 5

Best gym in town! Best customer service in town! Best equipment in town! Largest gym in town!
Very clean.very professional. This gym has it all!! Highly recommend. Go see Jessica today! She’s the best in the business!!! 🫡💪

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★ 4

New facility. It is very well maintained and clean. Lots of personal trainers. Wide variety of workout equipment,both machine & free weights. Multiple rooms for classes. Good vibes & fist bumps.

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★ 4

Great service and not too busy

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★ 3

Pros: Huge space, plenty of equipment, fairly clean.

Cons: The general manager is dismissive and rude, the paper towels are such low quality they bleed paper onto every machine, they play horrible music, Fox News is blasting on half the TVs, they had my last review taken down so I removed an additional star.

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★ 3

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★ 4

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★ 5

The staff is so friendly and are always are there to help❤️

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★ 2

Love the gym itself… but they “accidentally” set up 3 accounts under my account. So I was getting charged triple. The. I got it fixed and 2 months later I got double charged. Also the manger is not helpful and has a terrible attitude.

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★ 5

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★ 1

turns out the personal trainer I was with signed me up against what I told him and then he quit his job. $220 later I had shown up 3 separate times to get it dealt with. The gym itself isn’t bad it’s just some of the trainers you have to watch out for. If you want training I would go to genuine fitness.

Source: Google

★ 5

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★ 1

Absolute trash gym. Me and my gf cancelled our memberships due to the day care being terrible to our child. I literally watched a kid beat the crap out of another kid while I was signing my son up for the daycare. Should’ve been my first hint. Our friend was supposed to be working in the day care, which is way we considered them in the first place. She never started due to the manager Raul or whatever stating he lied to her about them lacking hours cause he was attracted to the superficial airheads who have clearly never worked with children. Raul also ensured me that I wasn’t signing any kind of fee when I cancelled my membership which I got on recording and intend on letting the owner have a listen. Avoid this gym waste of time and money.

Source: Google

★ 5

A GREAT addition to our community!
Crunch Gym is a new business in our community and I am very pleased they established a location in Eugene-Springfield because it offers our community additional (much needed) gyms from which to choose.
Since there are few corporate gyms (no 24Hour Fitness nor LA Fitness) in this area, it pleases me to see a major gym expand their presence into this area. Crunch gym has created many jobs for this community and is contributing to the local economy. This is a good thing!

Source: Google

★ 1

Would leave 0 stars if it was possible. Parents beware these kids that are hired have no love for their job or children. They sit on their phones in the daycare and target certain kids. There was one time our first week attending this gym Rain one of the daycare people was allowing kids to smack themselves and others with toys but her main focus was conveniently our son in a toy car minding his own. A few days ago kids were throwing, kicking and bouncing balls off walls and TV but my son was putting his feet under a play rug and that took priority. They don’t call or communicate with parents with attending to children they take matters into their own hands. I have spoken to Raul the manager twice he says to keep giving them a chance. We were patient. Today we went in and the kids in the daycare inform us that he is no longer in their system and that “their system randomly deletes kids” all the time. They don’t care about your kids, always asking what kids is ours with no security in place or searching in the system before hand. Daycare is directly in the front of the building our kids are just sitting ducks in the front not even the back of the building where they are safe. It’s a joke. We went to cancel and the kid at the front informed us that will be charged our annual, monthly and cancellation fees. Not worth it.

Source: Google

★ 5

I worked with Kaleb for 3 months personal training. He made working out fun and was very encouraging! With Kaleb’s help, I was able to improve my strength, stability and body composition. He has great tips about form and challenges you, but in a way that is motivating and encouraging! I can now go to the gym feeling confident approaching the barbell, free weights and more. I definitely recommend giving Kaleb a try if you are looking for a personal trainer.

Source: Google

★ 5

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★ 5

Hands down the best gym in Eugene/Springfield! If you’re looking for group fitness classes, the sheer number of classes is UNMATCHED. Erik, Jimbo and John are the best group fitness trainers. However, my only caution to new folks is a lot of the other group fitness instructors are terrible… they could definitely use some more training themselves…

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★ 1

Really bad gym. Dirty gym. Something I noticed gym ownership will only reply to 5 star comments. Maybe this gym doesn't care about their customers. Time to leave this hell od a gym

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★ 3

I like this gym but why would you change your hours, the main appeal was that it had free weights and was open 24 hours for at least four days

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★ 1

Upon reading other reviews. Looks like im not alone in this. Long story short someone made a mistake transferring information from a Form I had filled out at valley river center into a computer, and since then i've been getting charged late fees upon late fees and other bogus charges. Ive talked to them about it. Theyve accepted blame. And im still waiting for a refund. Lets not even get into customer service from people in charge the or "managers in training". Awful just plain disappointing. Do yourself a favor go elsewhere.

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★ 5

It sometimes gets pretty busy and I wish it was always open, but hours are a little limited on the weekends. I love that they have daycare even if it's not always open. Lots of machines and lots of trainers available for hire

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★ 5

Great amenities for the price. The only thing that gives me the ick is the culture...people working out in pajamas, slippers, tube tops and posing in front of the dumbbells while im in the middle of a set🥴

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★ 5

Great facility! It's big, clean, and best of all it has plenty of equipment. I never have to wait for a bench or weights to free up.
And if you're looking for an INCREDIBLE trainer....you need to speak with Samantha S.

Source: Google

★ 2

Gyms ight, bathrooms kinda dirty, wait on the leg machines is crazy ngl 3 weeks in row I've gone and stood there holding my Johnson for at least an hour for one machine. Can't do leg day here unless I have no life, gonna need to go to a completely separate gym just to do legs

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★ 1

I’m in sales and the sales people said it would be 30 dollars a month but yet im getting 60 90 45 55 charges but no one can explain why. Scammerssssss I tried to get my fee waived because of the lies and was told it’s not possible. Not even about the money it’s about the principle!

Edit: wow what a way to respond to a customer! I can post my bank account charges since I’m not telling the truth would you like that? I see the people who did didn’t get response’s because they proved you were lying! Let me know when I should post the receipts ;) owners like you end up a customer at someone else’s gym because the business won’t last.

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★ 5

Very nice people at the front desk. Good equipment and lots of people which is pleasant.

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★ 1

You know a gym is very scummy when they charge non discussed fees to their customer base just to stay afloat. BBB would not be impressed

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★ 1

Don’t get a membership here they charge you hidden fees and don’t disclose it and then when you try to cancel they threaten to send you to collections

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★ 1

For a place that boasts an inclusive environment they sure do have like to have Fox News on loop spewing the most hateful crap imaginable.

Not only that, but I went to one of their Kickoff meetings and explicitly stated my goal was not to lose weight but instead just be healthy and get new exercises and was pressured multiple times to name an amount of weight I wanted to lose until I said a random number. I am freshly postpartum mother, just looking to get more movement in my life, so advising any weight loss is detrimental to my milk supply, and therefore my baby’s health!! I stated this several times during the session, and was told that I still needed to name a number to lose. Thank god I am informed about proper exercise and health for postpartum mothers or else I would be in a really bad situation right now.

Moreover, they did not ask about any previous exercise experience or my comfortability in the gym. They just said how much weight do you want to lose over and over until I just about walked out.

They are not training their personal trainers to actually listen to clients, I felt like I was in a sales pitch, and a bad one at that. Fix your personal training so that your people don’t give harmful advice, and while you’re at it switch the dang tv.

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★ 3

Me and those I know at the gym have been pestered into oblivion about doing personal training. Sales tactics are gross here.

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★ 5

It's clean, lots of work out equipment, friendly, accessible.

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★ 5

I am amending this review now that my issues have been resolved to my satisfaction.

Today, I spoke with the manager about my adverse and limited experiences a single former staff member. I’ve been advised that they have taken corrective action to ensure that all staff provide reasonable accommodations throughout the facility. I am glad to see that they support their members when concerns are raised.

Furthermore, after the incident that took place, I’ve noticed the efforts to make new staff aware of how to make the relaxation area more accessible.

I find the facilities to be generally clean and well kept considering the foot traffic during the evening hours when I go with my spouse. I enjoy bringing in a guest to the facility when I would like my kid to come along with me.

I would recommend management be more accessible to members. I did not have the ability to reach out to them directly except during their limited hours most days of the week. Having a phone number or email readily available would have been helpful in my situation.

Source: Google

★ 1

I followed the terms outlined in the contract to exercise my buyer’s right to cancel as established by the state of Oregon. I signed a contract on December 6th. According to the contract, which is screenshotted below, I could exercise my right to cancel by sending a letter postmarked before the third business day after signing the contract, which would be December 11th. As you can see from the photo below containing the postmarked envelope, I sent a letter that was collected by the postal service on December 10th. However, the address specified in the Crunch contract was marked undeliverable and returned by the postal service, as communicated by the insufficient address sticker on the envelope. I then went to Crunch in person to explain that the contract was flawed, as the provisions it outlined to exercise the buyer’s right to cancel were not actionable given the undeliverable address. See photo below, which is time and location-stamped. Crunch verbally agreed to honor my buyer’s right to cancel since I followed the terms outlined in the contract. Still, I am getting charged. I have disputed these charges with my bank, which has honored my dispute given the evidence I have obtained. If Crunch continues to unlawfully attempt to collect charges, I will challenge these charges in small claims court, as I diligently exercised my buyer’s right to cancel under Oregon law.

Edit: I have forwarded this documentation to the Oregon DOJ Consumer Protection department and the Oregon Attorney General, as this is the procedure for reporting consumer protection law violations in Oregon.

Source: Google

★ 1

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★ 5

The best gym in Eugene! The manager Raul is one of the nicest! Facility is well kept too.

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★ 2

I somehow ended up with two accounts and got charged twice. I called, and they promised to refund both charges for the inconvenience, but it's been over a month, and I still haven't received the refunds. The staff is nice and friendly, but they keep pushing personal training, which I don't need. Aside from that, it's much better than my previous gym. Looking forward to more locations opening up!

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★ 1

MY NEXT STEP IS REPORTING TO THE BBB. FRAUDULENT CHARGES HAPPENING TO MULTIPLE PEOPLE. Check their lowest reviews and see. They keep wrongly charging me. Once for $87 and then another charge for $101. I have no idea why I even got these charges for a cheap gym membership. The manager has since told me they would be refunding me but I haven't received it. Then they emailed me and said they're looking into it but never call me back and are always busy doing tours instead of taking care of the customers they are wrongly charging. I want a refund immediately and this very valid review is staying up until it's resolved. For a new gym wanting to build good reviews, they surely don't care about helping their customers with billing issues. But they have no problem trying to recruit more people to scam.

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★ 1

You guys are sketch

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★ 5

If you love big gym environment it's perfect for you, if you want to up your game, set goals work with the trainers! they are great

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★ 1

👎 horrible customer service

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★ 1

I do not recommend this gym.

My first issue was with the childcare. The safety protocol they have in place is that they take your picture and use that as identification when picking up your child. Being the concerned mother I am, I tested this safety protocol and sent someone in there to pick up my child (who is not on the pick up list/ they did not have a photo of) and my child was handed off to them. When I voiced my concerns, the manager said that he would take care of this issue by firing the employees who did not follow protocol. However because this happened 3 separate times, I do not feel comfortable taking my child to Kids Crunch anymore. The childcare doors are right next to the entrance of the gym and if anyone can walk in and pick up a child without their picture taken, this could lead to kidnapping.

My next complaint is that I signed up at this gym with the guarantee of 1 month free plus another month free for signing up a friend. (December + January) However, I was charged $31.99 in December 2024 (my first month as a member). After speaking to the manger he said there was no way to refund but that I would be given extra free months. Then in January, I was charged $86.98 and $54.99 on the same day. Now I understand that there is an annual fee of $55 but once again I should not have been charged any monthly membership fees. I then spoke to three different members and was told I would not be reimbursed but could request extra free months or they would take down my information and have the manger return my call. (In my experience, the manager never returns any calls.) Finally, one of the members I called saw that someone had set up two different accounts under my name and I was being charged on both. I have yet to receive any sort of refund. The lack of communication is frustrating and I feel scammed.

Source: Google

★ 1

Signed up for the $1 a month free and thought they would be charging me the 9.99 after that considering that it's the basic package. Instead they charged me $12 and then $67? I'm assuming this is the yearly charge but it said that the yearly charge was TBD on my contract and one would assume that they would let you know when that charge is coming. Can't cancel online or by phone. Obvious grabs for money.

Edit: It says very clearly on my contract the date for the yearly fee was to be determined and did not state anywhere that it would be charged after 60 days.

Source: Google

★ 1

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★ 1

Fraudulent charges, rep came by where I work before the gym opened and said that they needed a card on file to lock in the rate for the gym and that I would receive a text message when the gym would officially open, and that's when I could decide whether or not to do it. Unfortunately that is not how it at all went down and I saw a bank statement just recently for $160 dollars. I will never join this gym, and no one I know will join this gym. Seems like the reps are commission based and won't tell you the full truth. Potential members be aware!!!!

Source: Google

★ 1

DO NOT COME HERE. I signed up for the dollar membership and two months later they took $85 out of my bank account. When I asked for a refund, they would not give it back. I haven’t stepped into the building once since getting the dollar membership and I’m extremely upset that I can’t get a refund. This has happened to over 10 different people I know. i’ve seen multiple Facebook posts about it too.

Also just wanted to add in my review that this place won’t let you cancel your membership and likes to argue in person & over social media. VERY Unprofessional. They say one thing, don’t tell you about an “annual fee” and scam you out of your money. I have multiple friends fighting there banks against this company over false advertisement. Lawsuit coming soon. Please be careful… and if you have children don’t use their childcare. Understaffed and unsafe. They replied to my review with 0 respect. Game on Crunch.

Source: Google

★ 1

Beware when it comes to canceling your membership it's no different than planet fitness.

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★ 1

DO NOT JOIN THIS GYM. The whole corporation should be sued out of business. Someone I know is battling charges made to her bank and says they’re making it nearly impossible to cancel their membership.

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★ 3

Glad I kept my membership with Pursue Fitness off of Centennial.
The machines at crunch fitness are a joke everyone. They’re so cheap compared to Pursue. These machines remind me of the machines they have at Planet Fitness.
Such a huge open floor they could have made larger bathrooms, the bathrooms are so small and only 3 shower stalls? They emphasize space, what good does it do when half of it is junk.
I’m just being real, now if you’re into free weights then you’ll probably be really happy.
The sauna is a joke, it’s a closet.
Tiny.
5 feet by 5 feet maybe.
If I ever win the lottery I’m going to open my own gym. These corporations are like McDonald’s . Just junk.

Source: Google

★ 1

I have cancelled now 3x my husband and my account 1st time canceled within the same day visiting crunch . I have been charged now 3x. I have talk to a manager who confirmed I will not be charged and today yet again was charged an annual fee.
When I called the staff refuse to get the manager was absolutely rude and said we'll that why you do not cancel within 2 months and hung up on me. This is absolutely disgusting.

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★ 1

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★ 5

I love this gym! You will find all shapes, sizes and age here. Alot of machine to use and classes to attent. Best part are the hydro beds!!! If you have no experience with a gym then this is the perfect place to start. Customer service is #1

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★ 1

I’d like to give it more but customer service is nonexistent.snd trying to cancel is a pain.most places you can cancel online .this place you have to go in and do it .which is fine but no one told me and it wasn’t on the website.wont ever sign up with any gym .

Source: Google

★ 2

Nice big space so it never feels super crowded but with the amount of foot traffic they've got they really need to do better at cleaning the locker room. Can confirm the review with the bandaid. When I went to report the front desk said the showers were cleaned the day before. Told them they weren't cleaned thoroughly because the bandaid had been in the same shower stall for 3 days running. 🤮

Source: Google

★ 3

Pros:
Love the equipment! Super nice and has a decent variety. You can usually find a good spot/location.
Weights go up higher than I can lift.

Classes are awesome, group trainers are amazing. Group trainers that I've had that are awesome: John, Amelia, Brandy, Paul, DeAnna. Haven't done Erik's class but cool to do a workout class with! Individual trainers are nice, but haven't used them personally but always friendly and seem to know what they are doing!

Cons:
Front desk is incredibly disorganized depending on who is manning it. Especially when you want to use the massage chairs and tanning. They have a list but since employees keep coming in and out, no one actually checks it. Not very cohesive.

Men's locker room can be pretty gross depending on what time you hit the gym. Water pressure is mid, temps fluctuate and the showers don't have any shelves and the sauna door doesn't seem to close very well.

Still waiting on someone to contact me for the Body Scan. 🤷

Paper towels to clean the machines are the worse. Unless you want little fuzzies everywhere.

Overall:
Most employees are nice and good at their job.
I think the price point is worth it for all the classes and equipment!
Front desk Sophia is awesome! Very aware of her surroundings and people.
Group classes are awesome!
Great machines.
Great weights.

Source: Google

★ 5

Love this gym. Lots of free weights and areas that you can use. Amazing class opportunities. Staff are friendly and help keep the space clean.

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★ 3

Open, large gym, plenty of nice, new equipment, large locker room, staff is always available and friendly.

Now the reasons for 3 stars-
1. Showers seem like they never get cleaned-there was a bandaid that I personally saw stay in the same shower stall two days in a row which tell me they don't get cleaned regularly- and also have no shelves along with the floors in the locker rooms are constantly dirty- it's a surprise when they're clean.
2. The paper towels provided to clean equipment are so cheap and poor quality that they fall apart when trying to clean equipment which also makes me question the cleanliness of equipment between users. We usually bring a microfiber cloth to use with their spray.
3. Gym claims to be 24 hours but is technically only 24 hours Tues, Wed, Thurs and close early Friday and have limited weekend hours.

Source: Google

★ 5

This is what I needed for me personally. I have been training with Chase since it opened. Rick from corporate paired us up and it has been phenomenal. I am losing weight getting a lot of strength, feeling great, and gaining confidence. He brings a new school approach and pays attention to new information around physical science. He is also very responsive to questions. I am getting fit without being in pain. He is easy to talk with about food and food habits. I don't feel judged. I keep trying to get Rick to give him a raise. I'm hoping this helps!

My only feedback is that the mens showers don't get cleaned well. Multiple strangers to me have also noticed and commented on that as well. A new place though is bound to have some hiccups though and I'm sure they will get that under control.

Overall the mix of good price, great equipment and the trainers made this a way better option for me when it comes to the other local gyms

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★ 5

Friendly people good gym

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★ 5

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★ 5

John is the best instructor I've had. His vibe with Llama In My Living Room is unmatched. 12/10 will keep coming back as long as John is there.

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★ 5

The staff are SO friendly. Erik is an amazing personal trainer and group fitness instructor. Love the energy and vibe from Erik, John, Jimbo and Sarah. Their HIIT zone is my favorite!

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★ 5

Great equipment. Very busy, but oh well

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★ 4

This gym is very clean, has a ton of different equipment and space, solid amenities, and all for a very reasonable price.
I just had my free personal training session with Holden. I would highly recommend him and the program. Holden was very professional and informative. He helped me immensely on my form and specific machines that will be beneficial for me.
My 1 star off is mostly for the bathrooms. There's only 3 or 4 showers, while most gyms I've been to have double that. The handle for the temperature of the shower will not stay, gravity will force the temp to go hotter or colder. The hooks are non-functional, they flip down when I try to hang my backpack or even a towel.
I've seen this in other reviews but, what's up with the scanners? They hide them?
All and all, I'll be keeping my membership here. Mostly because I love the variety of classes and machines.

Source: Google

★ 1

Best lawyer up if you want to cancel membership, Until they get sued like Planet Fitness. Canceling membership will be a hassle. I was going to join but to many stories from friends about canceling.

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★ 4

Good, new gym and nice staff that clean pretty frequently, but I'm subtracting one star for them not being a true 24/7 gym. Who closes at 9PM on a Saturday and Sunday?? That's prime time for gym goers.

I'd suggest that they implement a ruggedized card scanning system outside the door that unlocks the doors for a few seconds and allows people to enter the building after hours with their keycard even during non-staffed hours. Other gyms such as Pursue Fitness have this same system and it works great. That's the only reason I might consider changing gyms going forward at this point.

Source: Google

★ 5

Clean facility with a lot of space, machines and weights to work with where you're not always having to wait for open machines near to use.

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★ 5

Really good gym

Source: Google

★ 1

Yeah, it's a big gym. Yeah, it's new gym equipment for a few months, but it's near impossible to cancel. If you cancel, and they wrongly charge you - they will not refund you. I've been fighting it. I now have to fight it through my bank because Crunch Fitness will not do anything about it. They have the same thing as every other gym. The daycare sucks, it's way to many kids to few workers. The age groups are not separated enough. It's crazy how little the daycare is compared to what it could have been with that sized building. Walking and having the same person you gave them to say, "is this one your kid?" was sooo sketchy, and gave me the strangest feeling... like you dont remember who belongs to who? Yes they have lots of machines, no they do not have good customer service, no it's not a decent daycare, the parking lot is always packed. Find another gym, its not worth it. They will still charge even after you cancel and they won't refund it.

Source: Google

★ 5

This is the first club I have visited outside of my home club from another state. It was clean and the front desk staff was super friendly! For just being open a month- I was surprised how busy it was. Members seemed friendly and I was able to get my work outs in while visiting, thanks Springfield!

Source: Google

★ 4

Good gym, however it doesn’t have portable step platforms, and only 1 smith machine, assisted pull up machine, portable bench, and abduction/adduction machine. Would be great if it has at least 2 of these machines to increase availability.
Also, it seems like nobody cleans the equipment after each use.

Source: Google

★ 1

Lies lies lies. They will tell you anything to get you to join. "your first month is free" I got charged, Lie , "if you have a friend join you get a month free" , they kept trying to change my plan without asking me and neither one of us got a free month, lie. "We don't allow people to film" tell them someone is filming you they don't anything... lie. Nice facilities the staff are always cleaning which nice but is not needed, the place is new they should organize first (put weights away or back in the right spot etc)

Source: Google