★ 1

Do NOT sign up to get a membership here. I emailed to cancel my membership and i have proof of it and they told me id have a last bill date id have to pay and i payed it and they still ended up charging me AGAIN even after i had already paid it, And i emailed yet again and went unanswered. Extremely unprofessional here and i wouldn’t recommend going. I am furious, i have been trying to get this solved for months seeing as it kept going up and nothing has been done other then getting sent to a debt collecting agency EVEN THOUGH i paid the last bill i had to pay.

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★ 5

There are many like it, but this one is mine.

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★ 5

I learned so much from personal trainer Mason that I had to write almost 2 pages of notes after the session, and I already know a lot.

He adapts the session to what you need and is great resource of ergonomics knowledge.

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★ 1

I went to this gym twice a week for eight years. Last week, a personal trainer I had never talked to came up to me and started cussing me out really loudly in front of everyone. He said my workout was "shit," accused me of things I didn't do, and made some comments about my genitals. Then he just walked away. I canceled my membership the next day and joined a different gym.

Source: Google

★ 1

The payment /Administrative system Is an absolute nightmare. Not to put anything on the stuff or receptionist, they do the best with what bs they are given, but the CEO or whoever is choosing the software company is making it an entire hellscape. From being charged for multiple occasions on the same month, being charged multiple annual fees in one year and not being able to get a solution from the staff at first, things not going through for literally no reason, staff not being trained properly on how to cancel, at a certain point, the frustrations are weighing out the cheapness.Protect your dollar. I feel bad for the staff.

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★ 5

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★ 1

DON’T GO HERE. I was warned about this place and I didn’t listen. So please listen to my warning.

I went in to cancel my membership, filled out the paperwork and took a picture of it(luckily the front desk employee recommended this)

A couple months later I had to get a new card and I get an email from crunch saying that my payment method failed and now I’m past due?!? Past due on the account I closed a couple months ago? I called billing and they couldn’t help me they said to call the front desk. Front desk said there is no record of me cancelling and that I could come back in and fill out new paperwork which would mean I wouldn’t be able to get refunded for those months unless I could provide proof that I filled out the paperwork. (Oh yay me I have a picture.) I sent in an email explaining my situation and providing the proof and it’s been over 3 weeks with no response.

After reading so many reviews where this exact situation has happened to so many other people and the responses from the “owner” about it… I’m honestly disgusted. Also because my account is technically past due, I’m worried about being sent to collections (which is what has happened to others in this situation)

The “owner” seems very adamant that this is not a scam so I thought I’d include a dictionary definition to help clear things up.
SCAM noun
- a dishonest plan for making money or getting an advantage, especially one that involves tricking people

Source: Google

★ 3

I joined this Crunch Fitness excited at first- Great price, solid equipment, easygoing atmosphere. Unfortunately, I had to cancel my membership within a couple months due to the overpowering use of artificial fragrance diffusers throughout the gym. They are BAD.

Every visit left me with a headache and clothes that reeked of synthetic scent. It’s not just a matter of personal sensitivity (though I know I’m not alone). These chemical fragrances are known endocrine disruptors and can seriously impact health... seems counter-intuitive for a fitness and health business.

The place has plenty of ventilation, there is literally no need for those nasty things. I really hope they consider the health of their customers and employees and change that standard.

UPDATE: Apparently they have listened to many complaints and removed all their fragrance diffusers. Good on them!

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★ 4

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★ 5

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★ 2

Toilet paper machines don't get refilled, the good shoulder press machine and the leg extention machine been broken for weeks to my knowledge...staff is cool but damn DO BETTER...really considering switching gyms....

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★ 5

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★ 2

Stopped in to check it out and was disappointed. I remember the original gyms in San Francisco and New York. Those were amazing gyms. This place is kinda depressing, worn down, and grungy. Nothing is bad it just looks like a lot of years of neglect is catching up on everything

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★ 2

La guarderia para los ninos necesita personas mas atentas e dedicadas. Mi hija se queso muy bien al primer día, pero luego ya no quedo, me hablaron por mi teléfono que estava llorando, y cuando llegue para recoger mi hija, estaba morada de tando llorar, llena de mocos por tanto que lloro. Claro que mi hija se quedó traumada. Y traté de darles otra oportunidad, fue lo mismo, mi hija morada de tanto llorar, llena de mocos. Se van cuidar los niños que sea de corazón y no con tanto desprecio.

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★ 4

It's a crunch!

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★ 5

Muy buena.

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★ 5

I love working out here. The people have made this my favorite building in the city.

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★ 1

12 days since the GM said he would fix my account and refund the $100 the screwed up and charged me. Still nothing done. This is the most unprofessional operation I have encountered. Avoid this company at all costs.

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★ 5

Awesome place to workout people who work here they are very friendly and helpful highly recommend

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★ 1

Sent me to collections with no notice. Thr amount was so small and I do not dispute it. I just wish I wasn't sent to Aldous collections.

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★ 5

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★ 1

Updated 3/11 after employees respond.

Thank you for responding, but I’m troubled by the way my son’s experience is being minimized. These comments weren’t “misunderstandings” — they were unkind and unprofessional. Referring to a 26-year-old man’s financial independence by saying he could “buy his mommy a special gift” is patronizing and inappropriate. There’s no way to frame the cruel comment made on his birthday — pretending someone called for him, only to say “No one! No one asked for you!” — as a harmless joke.

My son deserves to be treated with respect and dignity, not made the target of belittling remarks. I truly hope this situation leads to a greater understanding of the importance of kindness, empathy, and professionalism — for my son’s sake and for every member who walks through your doors. Hoping this reaches corporate;

Concern review:

I am writing to formally express my deep frustration and concern regarding the treatment my son has received at your Division and 122 Portland, Oregon-facility. My son, who is now 26 years old and on the autism spectrum, has been a loyal member of this location since he was 16. He thrives on routine, and this facility has been an important part of his life.

Over the years, he has mentioned instances where the manager, Scott, has made inappropriate and belittling comments toward him. One example is when Scott said, “You don’t work, so does your mommy have to take care of you?!”—an entirely unprofessional and unacceptable remark. Most recently, on his birthday, Scott mockingly told him, “Someone called asking for you.” Naturally, my son, excited on his birthday, asked who it was. Scott then cruelly responded, “No one! No one asked for you!”

It is appalling that a grown man, especially one in a managerial position, would treat someone this way. My son is a participant in the Silver & Fit program, which supports individuals with disabilities. As a manager, Scott should be well aware of my son’s special needs and conduct himself with professionalism and respect. Furthermore, I want to make it explicitly clear that my son is financially independent—he simply requires assistance with managing his finances, which, frankly, is none of Scott’s business.

This behavior is beyond unprofessional; it is mean-spirited and completely unacceptable. My son has asked me not to take action because he fears retaliation from this so-called manager, which is even more concerning. However, I cannot in good conscience allow this to continue.

I expect corporate to investigate this matter immediately and take the necessary corrective action. I look forward to a prompt response and a resolution to ensure that no one else has to endure this type of treatment.

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★ 2

Pretty dirty in here and the tanning booth i used was broken and was did not look very safe to use.

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★ 5

180 for the year, paid up front, took me about 10 mins, haven't worked out yet but the deal and service was legit.

Still good 👍 took January off, I'm old, but back at it today. Yeah. It's good. Cheers

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★ 2

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★ 3

This gym is way too small to have so many machines that are not operational.

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★ 4

Not bad for the amenities. Some people need to learn to share the gym space (using more than 1 equipment at a time). Bumper plates could use a good cleaning (drill brushes work well). Overall good experience for the price.

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★ 4

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★ 1

DO NOT SUBSCRIBE, avoid stress, I agree to those that said that its a scam.

I paid for 1 month experience, that they recommended,with a personal trainer, in cash, and they used the information of my monthly fee debit card to keep debiting me, even after I canceled the subscription.

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★ 5

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★ 1

Do not sign up for this scam! If you sign up for a monthly membership and it they will bill you for several months never calling or even sending a bill and then have an attorney call to collect. Absolutely bullshit. Reporting to the better business bureau! Do NOT fall for there shit.

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★ 5

This facility is amazing. Brian and his trainers do a fantastic job; there is a lot of comradery here, which is a credit to the positive, no-judgment culture that Brian has fostered here. At the Beaverton and Aloha gyms, you just don't see this same kind of comradery. Kudos and keep it up!!!

Source: Google

★ 3

Crunch Fitness is a great gym for working out, thanks to its spacious layout and ample equipment. Personally, I've grown a lot as a fitness enthusiast here. The general manager, if it's still Scott Soto, has been a fantastic personal trainer (he trained my father for many years and I've done a session with him years ago) who has always fostered a strong sense of community at this location.

However, my review is not a reflection of the gym's management but rather a critique of the policies set by higher-ups who do not consult the staff responsible for sales and implementation of these policies. The cancellation process for memberships is intentionally frustrating, requiring members to send a letter via snail mail or come in-person. This outdated practice (hello, it's 2024) feels like a tactic to retain customers’ money rather than prioritize their needs. In today’s digital age, allowing members to cancel online (like most subscription services) would greatly enhance Crunch's reputation. Alternatively, allowing cancellation via email could provide valuable insights into members’ reasons for leaving, helping to address any shortcomings in services or customer care. When I signed up, I had to sign nothing for Crunch to have access to my bank account and to access the building. Interesting. 🤔

It's disheartening that gyms like Crunch, which offer low-cost memberships, often profit from people who purchase memberships but don't use them. If every member were to show up regularly, the gym would likely be overcrowded.

As a manager of an ethical studio in Portland, I would never resort to such tactics to maintain revenue, especially from individuals in lower socioeconomic statuses. For many Crunch members, this may be the only affordable gym option. Additionally, the membership contract is lengthy and complicated, making it challenging for some members to fully understand their commitment without legal assistance.

I maintain my membership at Crunch primarily for its proximity to my home. While my studio is cleaner and I can workout for free and have a lifetime membership, I appreciate the opportunity to exercise anonymously, without interruptions from others seeking help with their memberships or equipment. For me, working out is vital "me time" and a crucial part of my emotional well-being.

The TL;DR of this review: I urge anyone considering a Crunch membership to weigh these factors and think carefully about entering into a contract with such a burdensome cancellation policy.

TO THE RESPONSE FROM BUSINESS BELOW:

It’s clear you didn’t read my review. I know your cancellation policy—and it’s not the best, it’s outdated and deliberately difficult. I signed up, charged my card, and accessed the facility with no proof of identity. As a former Crunch employee almost a decade ago, I spent hours dealing with angry members still being charged after trying to cancel. At my current facility, members can cancel anytime via email or online, no signature needed. Crunch’s policies are unethical, and I hope this saves someone the frustration your ex-members face daily. 😉

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★ 1

DO NOT SIGN UP TO CRUNCH FITNESS. My wife and I decided to sign up for this gym 2 years ago. We moved and choose another gym, and i went in and cancelled our account. 6 months later, we start getting billed again and apparently the employee we had talked to just paused our account. I called and got no answer or was told i would be called back, I sent in a request via their website and never heard anything back, and this all went on for a year.
Finally after trying to cancel everything, I just cancelled the card they were pulling money from. All is good they can no longer pull from that card, but no they sent me to collections. This is a company that is extremely easy to start a membership with and impossible to close an account with.
DO NOT do business with Crunch Fitness.

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★ 4

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★ 5

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★ 5

ok, i don't give 5 stars lightly...and honestly i don't want this place getting overrun with goobs... 🤷‍♂️
however, from my experience so far, this gym deserves it.
large facility, tons of good equipment in good condition. some stuff that i've never seen at a crunch location before.
everything's clean, paper towel/disinfectant stations everywhere, good layout.
girl at the front desk was very pleasant and helpful.
locker rooms are nice.
memberships are very reasonably priced.
very pleased.

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★ 1

2 issues:

1) too clustered and cramped especially at the benches.

2) the stories about how notoriously hard to cancel are true. I did via email 2 weeks ago then in person a week ago. I have called a few times. This facility makes you actually work to cancel a contract. I’ve been with the gyms for 2 years and have honored my end of the bargain.

Given the location. I’d recommend other budget friendly gyms. This one isn’t worth it.

Source: Google

★ 5

Love this gym!

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★ 1

Iris decided to come out of the gym and shame me for not putting my cart away from grocery outlet. As a disabled member of this community I'm ashamed that she chose violence in that way. I was leaving as quickly as I could because I was was about to have a flare up of my condition and needed to get home ASAP. When I called the gym after arriving at home, I asked if I was speaking to the person that tried to shame me for that decision. It was the first time in my life that I have ever not put a cart away, so I already felt bad but I could hardly breathe. Before I was able to explain that to Iris on the phone she told me that I could call back on Monday and speak to her manager and then hung up on me. This is gross mean girl behavior. Don't assume that someone is just being a jerk because they can't or didn't put their cart away. If they tell you they're disabled maybe you can be a nice person and put the cart away for them instead being a complete Karen. I thought Crunch was all about being all inclusive and equitable. Turns out that's just a nice campaign.

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★ 1

Terrible management. Highly recommend to try an establishment that's ran professionally, Crunch Fitness on Division needs to consider looking for a good manager!

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★ 5

Certain hours it gets a bit tight but manageable, the trainer Brian is AWESOME!!!

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★ 1

Update: After driving to the location to cancel. Crunch called me a year later for late fees, they never cancelled my membership. Luckily, when signing the cancellation document, the staff member recommended that I photograph it, as Crunch "losing" the documentation and continuing to charge members is common practice 🤯. I filed a report with BBB with photographic evidence, and Crunch provided a refund.

Original Review: Will not cancel membership over the phone, or on the website, you must DRIVE to the location, even if you've moved elsewhere, so gotta deal with that now. Other than that issue, they are friendly, and quite affordable.

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★ 3

I go to planet Fitness for some stupid reason probably cuz it's close to my house but Crunch Fitness is way better. Definitely a step above.

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★ 1

A few weeks ago, I had a disturbing encounter at Crunch gym on Division. While there, I was groped by an older man who made me feel incredibly uncomfortable. He forcibly grabbed and felt my left arm, stared at me in a creepy manner, and said “I grope other men’s arms too”. The man, who appeared to be Caucasian and in his 60s, was well over 6 feet tall and had a mustache. Despite my efforts to seek help, including speaking with multiple staff members and the manager, Scott Soto, the resolution offered was unsatisfactory. Scott mentioned that if the individual repeated his behavior, his membership would be revoked. However, the only immediate solution presented to me was to file a police report if I wanted his membership revoked right away. Rather than wait for him to harass someone else for his membership to be revoked, I wanted to warn everyone else. This experience has shattered my perception of this gym as inclusive and safe.

To warn others, especially fellow women, I want to describe him in case you encounter him. He’s over 6 feet tall, bald, with a gray mustache that he sometimes dyes blue. He often wears multiple hats and comes across as sociable. Please prioritize your safety and steer clear of this individual. Be vigilant and stay safe!

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★ 5

Fantástico lugar .
Cada año que lo visito , quedo fascinada

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★ 1

Got overcharged for my membership in December. Have yet to receive a refund or help regarding this issue. Have spoken to multiple staff. Still no luck with resolving this issue.

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★ 4

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★ 4

Small and efficient. Friendly front desk and wuick and friendly on the phones

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★ 1

HATE THIS PLACE GUY WORKING AT 11:10 AM MARCH 5TH FIRE THIS RUDE DISRESPECTFUL ********

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★ 5

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★ 1

***Edit: You know I didn't review the wrong club. You failed to process my transfer paperwork that I filled out with you in person at your club, proceeded to allow me to use your location, believing that was my current club, then when I eventually cancelled in person at your club, you didn't process that either. Then when I continued to get charged, you refused to take any responsibility and said it wasn't your problem. But you know this isn't true. Just wanted to clarify for the others reading. Thanks! ***

An absolute nightmare. Just as another review mentions, I filled out paperwork TWICE in person and both times they lost or failed to process it, resulting in a huge mess and costing me so much time and effort to resolve it. As I continued to get charged, I called several times trying politely to resolve it, but met with apathy and attitude- no one wanted to help and I never got one apology or call back when I was told I would be called back. It was never resolved. Had to open a case with the BBB and block recurring charges with my bank due to their incompetence. I promise you the quality of this gym is NOT worth the struggle it will take to clean up their mistakes. I hate saying things like this about a business but it's true, and people deserve to know so they do not fall victim to this situation. And please do not respond to this review trying to make excuses for what happened or make it seem like I'm exaggerating because you guys seriously dropped the ball, and as an extremely understanding and patient person you still left me utterly disappointed and furious.

Source: Google

★ 5

Clean gym usually not to be busy in the early morning or even afternoons. Just wish they had a bigger selection of equipment

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★ 5

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★ 1

The female receptionist deducted money from my account without my consent. I have made it clear that I will not join your gym, but she still charged me for it. I went to the manager today to get my money back, but I didn't expect the manager's attitude to be even worse. I suggested that everyone not come here because they don't understand how to respect me

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★ 4

I practice in crunch, it's very nice

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★ 5

First time in a long while I don’t go in a gym. I like their philosophy, no judgement. Plenty of space and no crowds.

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★ 5

Crunch Fitness on Division is a really nice gym. You get a lot for you money, whether you choose the $9.99 or $19.99 membership, it is a great deal! They probably have 40 treadmills, 10 stairclimbers, 10 stationary bikes, and 10 ellipticals. They have a nice 20-yard turf area with a sled. There is also an adult jungle gym, 2 power rack stations, another squat rack, 2 benches, 2 incline benches, a few smith machines, and dumbbells up to 100lbs. There is also a cardio room that has classes, or you can use it when classes aren't in session. And all of the staff are super friendly. They genuinely care about you and your fitness goals.

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★ 5

Very clean and great staff

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★ 5

I have never had a gym membership before and this place rlly helped me get started. Super friendly staff and a wide variety of machines. They offer a free consultation with a personal trainer, which was super nice. I got Katie and shes been super helpful and cannot recommend her enough. Theres only so much you can learn online and its hard to know if your form is right etc, and having a personal trainer really helped. The membership for this place is really not that expensive. Highly recommend.

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★ 1

I would give them no stars but one is all I can give. I canceled my membership in august of this year because I was moving. I signed their little cancellation paperwork. Well it’s now November and they continue to charge me for a membership. I’ve called them twice now and resent a picture of the cancellation paperwork they still haven’t cancelled or refunded my money. Also all beware they advertise military discount inside the gym but don’t actually give a military discount. Fraudulently charging for a membership and false advertising.

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★ 4

Pretty busy gym at peak hours. But close, inexpensive and convenient. Staff are great and friendly.

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★ 1

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★ 4

Pretty good gym. No calf machine. Very crowded Monday through Thursday and around 11am on Saturday and Sunday

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★ 5

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★ 5

Great Gym with great people started going here December 2022 and i love this place gym is clean well maintained thank you to the employees

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★ 4

It's kind of a small gym. Lots of newcomers. Lots of youngsters. But most people seem to have a genuine interest in fitness and exercise. A few weightlifters. A couple of serious weightlifters. I'd say pretty knowledgeable staff. They have HITT classes and Yoga and Zumba. All of The usual suspects. Personally I like being around other people exercising. So I don't mind a gym that is somewhat packed. Definitely worth the money. $20 a month.

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★ 5

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★ 2

Place is to open floor not enough room to workout and tanning machines are no good. Seen Crunches five star just not this one.

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★ 5

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★ 3

Nice staff, clean space but they REALLY aren’t doing maintenance. Lights are out in the bathrooms, sinks are broken, and the weight machines are all being “used until failure” and not getting proper maintenance. As one example, instead of the proper carabiners they’re using hardware store carabiners with zip ties as retention clips. The sharp cut end on one of these zip ties cut my hand.

Again the staff are friendly and hard working but they can’t make replacement parts. Management needs to stop cheaping out and stop improvising fixes.

Source: Google

★ 5

What an amazing gym experience Crunch has offered me since I entered the gym for the first time ever in October. I never had a gym membership before then and I am so happy I chose Crunch. I have became quite the regular every morning and have even made friends, I am really satisfied with the employees, friendliness, and cleanliness. This is a great gym for a beginner and someone shy, small but mighty as there are many different things I can do!

Source: Google

★ 5

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★ 5

Thank you for adding more yoga classes! The yoga/pilates class on Sunday is my favorite. Each instructor brings a different vibe to their classes, and I appreciate the variety. I hope these classes all stay around after summer.

My only complaint is how many people walk in during the classes. It's really disruptive- especially during a class like yoga. I don't know if putting a sign right on the door that says "class is in session- don't enter" would help or not, but I really wish something could be done.

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★ 5

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★ 2

I really like this place, the staff are lovely and it is clean. It's what I want, a nice simple gym. Unfortunately the broken equipment issues are out of control. It is understandable that it takes longer to repair things given the pandemic, and I am willing to be patient, but there is some equipment that has been broken since around when I started my membership. That was two years ago.

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★ 1

Resumed membership payments without notifying me after the pandemic. Refuses to cancel membership. Will be posting about this on every platform until membership is cancelled.

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★ 5

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★ 5

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★ 5

Great environment for working out, people are very respectful and cautious on cleaning equipment when they're done. Overall, with staff included a very great gym to go work out in. Not a single complaint in my eyes

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★ 5

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★ 5

Clean place. Professional and courteous staff.

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★ 2

Overall a good place but the girl who does the cleaning always leaves the mops and brooms in the walkway of the locker room. Also uses the same rag on the toilet as other surfaces 😬👎🏼

Edit to reply. It's still been an issue the last 2 weeks. No change. I'd post a picture but you know 🤷🏽‍♀️ Also addressing the toilet rag on multiple surfaces seems like the bigger issue.

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★ 5

Very welcoming non judgemental people there are really nice and they keep it really clean

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★ 4

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★ 5

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★ 5

Everyone is super helpful and super friendly I love this environment!

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★ 5

Make you feel very welcome!

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★ 1

Classic predatory gym. They hope you sign up and never come back, and make money off continuously charging. Their cancellation process requires so much leg work on the customers end. Worse than any other gym. AVOID.

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★ 5

Nice clean facility. Friendly staff.

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★ 5

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★ 5

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★ 5

LOVE this gym!! Everyone is super welcoming and friendly. I love the community there. Mike is super awesome and nice!! I highly recommend taking Whitney's classes!!

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★ 5

Good place to workout.
Cool staff.
If you need a personal trainer Ask for Steven

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★ 1

Don’t hire a trainer!!! If you do be prepared to be charged for months after canceling your personal training sessions. And then prepare for them to tell you that they can’t refund you. Call the manager only to have them say that they have to look into it and will get back to you with a final decision. What?? All this is after I supplied proof of my cancellation form. It’s been almost a year. I do not recommend using their PT services.
Will update this review IF my case is ever resolved, which honestly seems unlikely at this point.

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★ 5

Affordable. All the equipment you'd expect. Spacious, kept at the perfect temperature. Nice locker rooms with showers. Friendly staff. I have not tried the classes, personal training, tanning, or massage chairs.

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★ 2

Although staff is usually friendly, it seems that cleanliness and maintenance are not things that management considers a priority. Obvious continued neglect of cleanliness and maintenance of locker room. I would not recommend this location if these things are important to you. Overall impression of business and employees is that no one really cares.

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★ 1

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★ 5

Staff vary polite and answers all your questions

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★ 5

Very comfortable gym and friendly staff!

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★ 4

The facilities are clean and well organized. There are usually plenty of machines available. The staff is friendly but not overly so which makes it pretty comfortable to sign in and get to your workout. The water fountains are a little finicky, which is really the only negative I have.

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★ 4

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★ 1

Yawl's Website is down

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★ 5

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★ 5

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★ 5

I really enjoy working out at crunch because everyone is so kind and enthusiastic about their work out. The trainers are also incredibly friendly with new and old members plus they even provide some tips and tricks if you just ask them. As I was a members my self before working here I was welcomed and even encouraged by others as I worked out to do more and make a goal for my self, and guess what a lot of people show up to this gym at 5am like wow I didn't even know people showed up that early!

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★ 5

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★ 1

Crunch is terrible at customer service and checking their emails. The website will give a genetic email to each of their gyms and they do not respond. This has been my second Crunch gym in Oregon that does not respond to emails when inquiring or asking to end membership. This ended up overcharging me for months that I did not attend. I understand that COVID threw this business through the ringer but that does not mean you limit the customers options on ending their monthly contract. Will never be going back to this gym or any other Crunch gyms for that matter.

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★ 5

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★ 4

Great atmosphere, great staff, but quite often the hand sanitizer is empty. Bathrooms are always clean and stocked.

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★ 1

Now with even less treadmills! In June 2022 I was told they would have down machines fixed. It’s been four months and nothing has been fixed. Morning runners struggle to run on their favorite machine. You know, because they’re “being fixed”.

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★ 5

LOOOOOOOVE yoga with Petra on Mondays and Wednesdays, clean facilities and all the equipment you need!!

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★ 5

Love working out here! Friendly staff and a wide selection of machines make this a great place to come get my sweat on

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★ 5

Huge variety of equipment reasonable prices even cheaper than places with less equipment, and the staff give you pointers in their free time.

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★ 5

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★ 4

Nice, clean gym, lots of equipment. Good place for a workout and shower.

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★ 5

Lots of equipment.
Clean gym.
Well lit.
Friendly knowledgeable staff.

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★ 1

Don’t go here!!! They put you in a 12 month contract so if you wanna cancel before that, you have to pay $100! It’s a scam and they know they’re not best gym around. You could find better!!

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★ 1

Horrible service here! Hard to cancel membership! Still take money from my credit card even tho I cancelled membership. And don’t wanna return money! DO NOT RECOMMEND! Rude workers!

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★ 1

DO NOT RECOMMEND after quitting a month ago they still took money from my card and didn't pay it back, they took about 80 dollars, kept on making excuses up, and said they can do nothing about it. Horrible service

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★ 4

Great equipment, poor space management and over crowded between 4-8pm daily

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★ 5

Love Zumba Satha is the best

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★ 5

Great place and super friendly staff, way better than the Crunch facilities I go to in California.

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★ 5

Good equipment. Always clean. Nice staff 👍 👌

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★ 5

Great location, great work out equipment being well maintained. Price is right, personal trainers are awesome.

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★ 4

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★ 5

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★ 5

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★ 5

Joining here was the best thing I ever did. The gym is large with a lot of amenities. Machines and free weights. Really friendly helpful staff and I recommend the peak plus membership. It's totally worth it

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★ 1

Gross contract practices. I caught covid and was in the hospital for weeks, since getting out I am advised against exerting myself. I wasn’t able to make it in to cancel my membership til the day before it renewed and several days before the annual fee. The person working said I would still be getting charged. After telling them about my covid situation, they said that I could leave a note with contact info and I would not be charged.
Not only was I still charged the $50 annual fee, which is great after missing so much work from being sick. They challenged my payment dispute and did not respond to my note or email asking for help.

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★ 5

Friendly staff. Really clean. Never too crowded when I go, but that's usually midmorning, so...

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★ 5

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★ 1

May be a passable cheap gym but their membership model is certainly a scam.

Can't cancel memberships without a certified letter? lol.

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★ 1

Gym was fine when I used it. I went in to cancel my account and pay a past due balance because my card on file had been lost. I paid it and signed the cancel form and the rep asked if I would like my new card to be on file...I said no as I was canceling...he said "oh that's right".

A couple weeks later their collections are calling me saying this months subscription fee is due. I said "this must be wrong cause I canceled already" the lady said "oh you "applied" to cancel yes, but there is a 30 day notice period for that cancelation to go through and so you were just billed for another month". I asked what is the business purpose of this 30 day period while my "application" to cancel my membership goes through....is this just essentially a way to skim one more payment off customers on their way out the door? She had no answer about the purpose of the 30 day notice other than what the person responding to these reviews will say "per your signed contract".

Whatever it's 10 additional bucks I'll go in and pay it. But after reading the reviews from other people of how inconvenient it is to cancel (you have to send certified mail or physically go fill out a sheet to cancel and then that cancelation doesn't apply for 30 more days), the people saying still getting charged after they cancel, and then the people responding to these issues not having a logical case for why it's hard for people to cancel aside from "you signed the contract" makes it seem pretty scummy, contract or no.

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★ 5

Solid gym. Great price.

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★ 2

I’ve had a crunch membership at one point or another since I was 16, but since going back for the first time, I was pretty disappointed! I hopped on the stair machine, and the first one was clanky so I hopped on another and after it started it wouldn’t stop, on level 7, and then I realized the pull cord was gone. I decided stairs weren’t for me and headed to the treadmills and I noticed they were SUPER dirty. I worked at a commercial gym and I know it gets dirty fast but I took a peek at the front feet, and I could tell they haven’t been touched in weeks. Stretched, went to weights and upper body machines and the same level of dirty, and left just underwhelmed. Thankfully I could cancel and wasn’t locked into a contract, but I was really disappointed! I’ve always thought of crunch as a better end of commercial gyms, I liked the equipment and the classes but the grime just gives me the ick.

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★ 5

Was in town for a few days and needed a workout. These guys treated me right. Great, unpretentious, hardworking gym. Huge, varied workout areas as well. Special shout out to Sasha who was great on the phone and behind the desk, super friendly and welcoming. Definitely be coming back next visit. Thanks to Crunch!

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★ 3

Decent gym. They need to give people guidance on how to use machines/ do exercises before someone hurts themself! 🤣🤣🤣

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★ 5

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★ 4

It is very friendly and everyone has been more than welcome in and the teacher is amazing if you decide to take classes take classes with Christina she is patient she is understanding she is determined to help you help yourself and I love it

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★ 5

I really like this location and I can say Mesha is the coolest and nicest one there that I have talked to. He is always welcoming and always answers questions.

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★ 5

Nice gym .

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★ 1

They will continue to bill you indefinitely. They have continued to charge my card every month, 8 months after I cancelled. I both contacted them online, and went in in person to cancel. I tried to cancel again today. If it doesn't work I'll have to cancel my card to they don't keep withdrawing money from my account. I will update my review to be more favorable if they end up refunding me for these last 8 months.

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★ 5

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★ 1

Watch out for their marketing scams and fine print. They refuse to cancel my membership without a certified letter or in person. I kno longer live near the location. The manager division won’t reply to emails or take phone calls. I find it ridiculous that I have to send certified mail to cancel a gym membership. I bet their personal trainers don’t stay for very long.

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★ 1

Unpleasant employees. So rude.

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★ 5

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★ 1

They charge your credit card as a subscription and make it very difficult to cancel. Marketing scam.

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★ 5

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★ 4

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★ 5

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★ 5

Clean gym awesome equipment and knowledgeable staff

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★ 5

Beautiful facility! Friendly staff!

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★ 5

Fitness staff and membership counselors are phenomenal. Gym is great Platforms for Olympic lifting.

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★ 5

It's a beautiful way to keep your body healthy and free yourself from drugs

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★ 5

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★ 1

Very bad experience with the personal trainer, with the money didactic, they didactic my money for personal training with even contact me after 2 months.
I contacted the management but still the same, they didn’t help at all.
Very bad organized and customer service.

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★ 5

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★ 1

Dump place , never !

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★ 5

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★ 5

Chill place to better your self, don’t worry no matter what size or body type you are there’s no judgment from my experience and you don’t have to worry about dropping a weight either. Great machines and maintenance too. Over all good place to workout

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★ 5

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★ 5

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★ 1

My wife was using this gym. However, we moved to another city and she have been trying to cancel her subscription and it have been so difficult. (We were not in a contract). We are going to put a claim with our credit card company. We have been trying to cancel it for around 4 months and each time we speak with someone they say something different. Definitely no very good business practices. I don't recommend this place.

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★ 1

I can't say enough about how unprofessional my experience with Crunch Fitness on Division was. I called everyday, 4 days in a row, asking to speak to a manager about a charge on my account that I did not owe, emailed several times and did not receive a response. After leaving several messages asking for a call back- I JUST received a call over a month later from Allison, the GM, telling me that I still owed money even though I had canceled my account months prior. Although the front desk told me several times that this was an erroneous charge and my account was canceled, Allison told me that this charge was correct and I needed to call the collect company to pay it off. When I reached out to collect they told me that was absolutely wrong and I owed nothing. It looks like crunch drop the ball several times and the fact that they allowed this payment to go to collect (when I did not owe them anything) potentially messing up my credit and not even offering so much as an apology is absolutely despicable. What's even worse is that I kept being told I would receive a call back from their general manager when Allison told me she wasn't even hired until September so they clearly didn't even have a manager to call me back. You're going to have a lawsuit on your hands if you keep operating like this. Also, Allison told me she reports to no one and hung up the phone when I asked for her supervisors name. VERY professional.

* I never swore when speaking to the GM and the below comment is absolutely incorrect and not informed. Another example of the unprofessionalism of Crunch * *

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★ 2

A lots of equipment they are broken

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★ 5

A fitness club I actually use. Go figure.Trainer Brandyn is a star. I took kick boxing lessons from him. He's an exceptional teacher: enthusiastic, engaged, encouraging. I've been training other martial arts for over 20 years, and so have been introduced to quite a few teachers. Brandyn is in the upper echelon of those I've encountered. As young as he is, he's only going to get better. 2022 should be a good fitness year for me, and I owe a solid foundation for that to Brandyn and Crunch. Well done.

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★ 4

So far it's been really great, I am so glad I decided to do it and get a trainer!

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★ 1

I have tried to contact the gym about canceling my membership as I have MOVED an am unable to go in to my original gym. There has been no response to my email explaining I cannot come in. This is an unnecessary barrier so Crunch can keep raking in fees for people unable to stop in

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★ 1

Im canceling a membership with crunch, cause Kales women light skin in glasses harrasing me everyday about mask, kind of terrany. Which i always wear my mask, its the kind that she doesnt like it. Is there a policy for what kind of mask should people wear. Horrible customer service, never going back there again

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★ 5

Good prices and I can bring a friend for free.

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★ 5

Incredibly friendly staff, fully gym, heavy bags, clean. What more can you ask for?

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★ 5

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★ 4

A really great value gym. Very welcoming staff and pretty friendly clientele. Some people are more friendly than others, and the crowd will change throughout the day, but this is true for most gyms with a wide client base. It's a value gym, you get what is advertised, rates are as advertised. From my experience they are straightforward business people, no tricky terms in their membership contract.
Really the only issue I have is the division gym is more popular than the other locations, and equipment is well loved and some things are missing. Staff does a good job servicing equipment in a timely manner though. I gave 4 stars because of the missing weights, other locations are better stocked.

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★ 4

Good atmosphere 👌

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★ 5

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★ 5

Great place to have martial arts seminars (WTBA) MUAY THAI. Thank you so much 🙏

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★ 5

This gym is really affordable and not too busy. People are very nice.

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★ 5

All the equipment is new ans up to date. Very clean gym and NO judgment zone at all. I see people of all ages , sizes, and physcial disabilities working out. And the staff is very friendly.

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★ 5

Greatest place for the whole family can be working out together 💪🏽

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★ 5

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★ 5

The club is clean, Friend and helpful stuff. I recommend helping your stress levels of the up's and down's life by standing healthy.

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★ 5

So many great things about this gym! Personal trainers go above and beyond, staff treats each other & customers with respect, seems to have fun, and makes it an easy experience to attend. Been going here for almost 4 (maybe 5) years.

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★ 1

After being a member of the Gresham location for 8 years, it was closed permanently during the pandemic. Without informing me, my membership was transferred to Division. I was informed of this only after the gym reopened, assessed a new annual membership fee, one month's fee, and went passed due. I visited this location in person, spoke with the manager, canceled my account, agreed to have the fees credited. Three weeks later I received a collection letter from a law firm in Utah attempting to collect the $48.90 past due amount. A failure of Crunch on multiple levels in not providing service, communication, or managing their internal logistics. It's also incredibly petty. I'm sure there's a number of other former Gresham club members experiencing the same headache right now.

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★ 5

Crunch fitness is a very nice and welcoming facility. I really enjoy all the classes and the staff is helpful and kind. I would definitely recommend this gym to other people

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★ 4

This is a great facility with a wide variety of equipment and welcoming staff. I love that the gym is inclusive of people at all levels in fitness. My only requests would be that they stay open later on weekends and have more classes.

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★ 4

I've been to many different gyms in different places and this was a very top-notch gym... good cleanliness, great staff, and a wide selection of equipment

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★ 5

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★ 5

My trainer, Cary, is awesome!

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★ 3

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★ 4

Great price, nice staff but
yesterday really threw me , some sweaty, hairy guy wiping off the equipment with his sweaty t shirt. Disgusting with covid & just Disgusting period. Was thinking maybe staff could make a sign, please use the sanitizer..not your smelly, sweaty t shirt😊

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★ 5

Great overall gym. Lots of classes at different times throughout the day and good variety of machines and lots of weightlifting equipment. Rarely have a wait to use a piece of equipment. Everyone is incredibly friendly and makes it a very comfortable place to workout. There's also people at a wide variety of skill level so you feel like you fit in whether you're a serious lifter or a beginner.

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★ 5

I'm enjoying working out at Crunch on Division with my buddy 2-3 days a week. The facility is clean, there are lots of machines available (even during peak times), and my experience there has been only a good one.

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★ 5

Clean, well organized. Just a lovely gym all together.

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★ 5

I have been coming to Crunch since 2015 when I moved to the neighborhood. I love the atmosphere, it really has been true to its slogan “no-judgements”. I’ve had months of casual coming in and periods of working with trainers, and both experiences have been positive. Friendly staff, comfortable place.

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★ 5

Friendly staff and has full equipment for heavy lifting.

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★ 5

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★ 4

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★ 5

Great place to workout. Everyone does their part of keeping this place clean. The staff does their best to keep the ppace supplied with paper towels and cleaner. Been going here for almost a year and has to be one of the favorite gyms so far. Not to mention no judgement, everyone I have talked to has been very nice and helping to my workout journey.

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★ 5

Great community based gym. Its my favorite place to work out.

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