★ 1

The customer service at this location needs improvement. The front desk staff is often on their phones and can come across as rude when asked questions. Many of the employees seem disengaged, which creates a poor first impression for members. Additionally, the elevator is frequently out of service, making it difficult for individuals with physical conditions to access the garage.

On a positive note, the gym is clean, but the equipment is quite outdated compared to the 82nd location.

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★ 5

A big thanks to Kaori, who helped me with getting my membership set up and off to my first workout. A perfect first experience, lots of equipment, easily found everything that I needed.

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★ 5

Hunter with grip pt best trainer ever

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★ 5

Had a great workout with Kyle!

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★ 5

Coming to this gym for years. Great community.

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★ 1

The gym is fine. But the parking lot always has issues. The elevator is broken like half the year and some days it takes you 20 minutes to exit. Also thr air conditioner breaks a lot.

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★ 5

Just had my first session with Coach Shawn and it was my best experience working with a trainer. Cannot recommend this team enough. You’ll leave feeling like jello but damn it is worth it!

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★ 5

Kyle and Athena are great trainers at the Pearl District LA Fitness Gym!

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★ 5

Kyle and Brandon give a great workout and are easy to work with!

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★ 5

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★ 5

Kyle and Brandon were awesome

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★ 5

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★ 4

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★ 5

Shawn was amazing! Love to work out with him.

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★ 5

Great energy!

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★ 5

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★ 5

I walked in and signed up then did an introductory session with Kyle who oversees the personal trainers. He was fantastic, and everyone is super friendly there. Can't wait to start my first official training session, but I left the introductory session feeling sore and motivated.

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★ 5

I had a very positive experience with excellent, patient, encouraging coaching. I highly recommend Natasha for training.

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★ 5

Kyle and Natasha helped set me up with my personal training and were amazing. I am excited to begin my journey of rediscovering what my body can do. I feel confident that they will help keep me accountable and motivate me to reach my goals! Thank you!

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★ 5

Shawn Register was knowledgeable and kind. He gave me an introductory course on GRIP personal training. If you want to better yourself, I highly recommend Shawn!!

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★ 5

Jake is an awesome trainer and I appreciate his help very much. Highly recommended

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★ 5

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★ 5

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★ 4

I am new to LA Fitness and have really enjoyed my time at this location! I have had the pleasure to work with Shawn, a trainer at this location, who has led me through knowledgeable smart workouts. The women’s facilities have been clean and with equipment in good condition. I have had a good experience thus far.

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★ 5

Great gym to go to with an awesome team :)

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★ 5

This was my first time training with Kyle at LA. fitness , and it was an amazing experience! He made me feel comfortable right from the start and tailored the session perfectly to my goals and fitness level. I learned so much and left feeling motivated and confident. I highly recommend it to anyone looking for a knowledgeable, supportive, and professional trainer!!

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★ 5

Kyle and Shawn are great! They guided me through the initial session and set me up to achieve my goals of strengthening my core and posture.

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★ 5

I’ve gone to so many gyms even other LA Fitness locations and have not had the same experiences I have here. I love these trainers also. I’ve done two sessions so far and I walk away with knowledge that has made my workouts five times more efficient with half As much effort because I’m doing things right to get the results I want. Decades of knowledge at this location and older
non-egotistical trainers. Can’t say enough they are also beyond flexible and really have worked with me to make my sessions happen even when it’s been tight and difficult

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★ 5

I had a workout with a trainer here and i actually learned more with him than i did in the college course i took in weight training

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★ 5

Kyle gave great attention and answers to all of the basics each of us needed in our first session. The LA Fitness format provided great structure, adaptability and support to each of our individual unique needs, careful attention and motivating guidance throughout. Where before I felt trepidation, now I'm looking forward to future training sessions with relish!

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★ 5

complete gym, serious professionals. Personal Trainer Kayle is very professional and helps you with performance consultancy, I recommend

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★ 5

Shawn and Kyle were wonderful to work with. They met me where I was at, provided guidance and discussion, and were all around kind and knowledgeable.

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★ 5

Kyle and Shawn are intense and methodical with training. I haven’t experienced this type of a workout since college track.

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★ 5

Kyle and JP were amazing , detailed in every aspect genuinely interested in your success I felt . I signed up for a year of personal training and I’m excited to start my journey

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★ 2

Always extremely hot inside this location. Doesn’t feel like they ever use the AC

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★ 1

The horrible music they blast is way too loud. I can hear it through my noise-cancelling headphones

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★ 5

Nice and clean, spacious.
No matter where I’m traveling, maybe it’s my age (almost 50) LA FITNESS locations NEVER have enough fans circulating the air (worrisome after pandemic) nor is it cool enough. Maybe it’s worse now, yet I’ve always noticed. PLEASE HELP LA FITNESS

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★ 1

They sent me a free trial pass in my email, so I thought I would go in and check it out. I literally checked in and the condescending tall white guy needed a photo of me in their system. Walked out after two minutes because the gym was overly crowded, no place to stretch, and they don’t even have a deadlift platform.

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★ 4

Great gym, but the company they partner with for the garage is a nightmare and single handedly makes me want to go elsewhere. The gym is so good I still come here fairly regularly, but I’d come all the time if they had a half decent garage setup.

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★ 1

The music here is so bad and so loud, you can’t even hear your own music. Who wants a Katy Perry mega mix in 2025?

Equipment is old and run down, entire locker room smells like someone blew up a stall no matter when you’re here.

Other location is better in comparison.

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★ 2

There is some good stuff here but the fact that it’s not open until 8 on weekends is a joke.

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★ 4

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★ 5

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★ 5

I am a member since Jack Lalene very long time ago

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★ 5

Very good water aerobics classes. They may want to add another class especially since they are so popular

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★ 2

UPDATE: Aug-2025

Reducing my rating to two stars. The facilities have deteriorated significantly over the last year with worn out padding making use of resistance machines painful, and frequent service outages for cardio machines. The water fountains are often broken and/or unmaintained, AC issues on warm days, lighting failures that take a long time to repair, and most of the good trainers have departed, possibly due to repeated changes in management.

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★ 3

Would be 5 stars if they cleaned the bathrooms more often. It reeks of pee and the smell carries into the sauna and locker room. Like another user mentioned, a door between the bathroom and the rest of the locker room / sauna would probably do wonders for the smell.

Also, a queue system for the pool would be nice. It could be as simple as a whiteboard with marker or some paper that people write their names and start times on.

Otherwise, the parking is nice, the pool is clean enough and a good temperature, and the staff are all kind and helpful

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★ 5

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★ 1

I’ve been coming to this LA Fitness for almost two years, and I’m absolutely livid right now. This place is super close to my house and has all the equipment I need, and most of the staff are great, but that doesn’t excuse what happened today. I go to shower after my workout, forget my sandals, and step on a freaking bloody needle in the shower! Are you kidding me?! As someone who works with and studies bloodborne pathogens, this is beyond disgusting, it’s straight-up dangerous! The cap was on, so it didn’t break my skin, but that’s not the point. I shouldn’t be dodging needles in a gym I’m paying to use!

The locker rooms here have always been a filthy, grimy mess, unchanged for days, maybe weeks, and it’s unacceptable. I told the front desk, and the guy apologized and handled it quickly, but that’s not enough. Why am I paying for a membership when I’m risking my health just taking a shower? They just splurged on a shiny new Pilates room, but can’t be bothered to scrub the locker rooms? What kind of priorities are those?! This is a massive wake-up call, and if they don’t get their act together and start cleaning properly, I’m done with this place. This is ridiculous and dangerous!

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★ 1

Need a better cleaning regiment for the sauna please you guys get it together

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★ 3

I went here for a few days honest opinion I wanted the free trial they kept on trying to talk me into a member ship intill I told them I dnt have my card on me I’ll come back ina few days to buy membership just give me the free pass so after that I walked around I just moved here from az where the lifting culture is alive not saying it isn’t here but it just seemed like everyone was not motivated it’s more of like a senior citizen gym vibes with a few heavy lifters . So if u have alota self motivation go for it but if u like a powerhouse motivation u feed off that energy id try 24hr fitness or a different la fitness . Pros there equipment is clean and new at la fitness

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★ 5

I had the pleasure of training here while visiting PDX. The facility is clean, has good equipment, and has friendly staff.
This LAF has a very different layout from the ones at home, but I love the design.

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★ 4

Always clean, friendly, and helps get the work done!

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★ 1

Interestingly enough they do take sign ups over the phone, but not cancellations. One more reason to cancel.

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★ 5

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★ 2

Building is too hot, it's like working out in a sauna on the top floor.
Not enough wipes stations for cleaning equipment
Locker room is dirty
No deadlift platforms, you'll have to steal a barbell from a bench or squat machine to deadlift
Many of the machines don't allow a full range of motion which is pretty typical for a commercial gym

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★ 5

I love my LA Fitness I use it for hot tubbing going swimming using the steam room and maybe exercise equipment. I also like zoom dance classes

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★ 1

After long and careful consideration I chose LA Fitness and this location. Even knowing that cars get broken into and there is literally human poop on the sidewalk, I decided on this location. The representative who was working to enroll me was extremely rude. Being passive aggressive is a horrible way to try and get my money. After this, LA Fitness will never be my choice and I do my best to convince anyone not to waste their money on horrible people who are going to disrespect you.

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★ 2

Not only this LA FITNESS got dirty floors in the locker room . Almost all the locations around my area got cracked swimming pool walls, wrong clocks hours (near swimming pool area)and the lack of cleaning 🧹 lockers room. I believe they might be short staffed in all the LA FITNESS around PDX AREA. Also, maybe this gym short of money to fix their swimming pool walls , occasionally dirty swimming pool water and hot spa water feels like its dirty water sometimes with little weird smell. I was a member from last year. Because all of this , I’m thinking to change a newer cleaner gym .

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★ 1

Hot, stinky, and doesn’t cater to families wish I could put 0 stars for not having any childcare. No it is not an option to travel 20/30 plus mins away to another location this one is local. 🙃

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★ 2

Too hot!!! Otherwise I was going to sign myself and family up.

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★ 4

Overall, I love this gym! But the reason the entire place keeps getting complaints about how hot it is, it's not the air conditioner, it's the fact that the bathrooms/locker rooms/pool and spa areas aren't physically blocked in! So the humidity from the showers, pool, spa, showers escapes into the ENTIRE gym! They need to put doors in and lock in the humidity from the pool, spa, locker rooms and it wouldn't be so hot in there!

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★ 5

Best gym in the pearl, hands down.

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★ 2

Attn district manager-men’s sauna smells like something died. Consistently. Have you heard of bleach?

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★ 3

I’ve been coming to this LA Fitness and the one in Tualatin for 5 years. The one in the Pearl is really clean and has great equipment. In the last several months they have decided to play really loud music in the weight lifting area. I would caution you to think about if you prefer their music over your AirPods before join the one in the Pearl

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★ 5

It works for me...

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★ 1

Had an interaction with a guy named David I think his last name started with a G. He was extremely egotistical and rude. I think he may be a higher up, if so he’s doing nothing but steer people away from joining. Definitely will not be returning or ever recommending.

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★ 1

The notches for the weights on the mechanical scale in the men’s locker room are worn out and loose so you can’t get an accurate measurement. I brought it up with the person with the mustache at the front desk, asking if they could fix or replace the scale. This is the second time I brought it up with them. They said no, but that I could ask a personal trainer to bring out an electric scale each time I wanted to weigh myself. Really? After I swim, I have to put on clothes, leave the locker room, track someone down, and ask them to get a scale out? This is a basic maintenance issue. Your scale isn’t working properly. Mustache refused to do anything about it other than their suggestion about the digital scale, and seemed annoyed that I wasn’t satisfied with their solution. Also, areas of the walls in the pool area have plaster that’s falling apart, and metal door frames that are rusting out at the bottom. And the sauna smells bad. It seems like maintenance isn’t their top priority.

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★ 4

Plenty of equipment, didn’t see too many out of order. There’s a large variety of free weights. There’s a pool and a sauna. Free parking in the garage. There were no sprays or wipes to clean equipment.

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★ 5

Great gym with lots of amenities for the price!

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★ 5

Good gym. Clean, doesn't smell, rarely crowded, convenient parking.

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★ 1

Staff does a pretty bad job of keeping sanitation wipes stocked at the sanitation stations. There’s very few stations available compared to my last gym. Not sure how clean the equipment is, when there’s no wipes available to clean after use.

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★ 1

District/ area manager sean refuses to call back after three seperate phone calls to member services over the course of a month. Regarding lack of managment and lack of care for the club and its operation.

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★ 4

This is a nice, clean location with a good mix of equipment. It can get crowded at times, broken equipment tends to stay broken for a while, and the men's locker room has a perpetual unpleasant smell.

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★ 3

It’s an alright gym but it has some considerable flaws.
What is good is that overall variety of machines and its quality is good. Except the problem with benches explained below.

What is not good:

First and the biggest one is air conditioning. It’s usually something between atrocious and barely acceptable. But mostly it is hot inside and the worst of it is that there is zero air flow. Sometimes it’s literally NO AIR to breathe. Like in a microwave from which there is no escape. Even when the weather is not hot - there is no air flow inside. The worst situation with AC is at the basketball court.

Second is their benches variety. All of their benches except 1 are unadjustable and that’s a bummer. 2 flat, 2 inclined and 2 90deg. So if you need an inclined bench, you need to wait till one of their 2 inclined benches will be unoccupied. During rush hours it’s mission impossible.

Third - water in faucets are always either very warm or boiling hot. It’s probably good for showers but combine it with very warm temperatures at gym and it will be very unpleasant.

Fourth - the only area that is more or less geared up for functional training is closed for private trainings only. I can’t understand why.

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★ 5

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★ 5

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★ 5

I have been a member for 10year's and enjoy the club. Don't use the nice pool but do use the gym to shoot basket's. You can play racquetball but I chose to save my knees and go to spin class. Depend on the weights and machines for regular workouts......nice locker room, sauna area. Price is competitive...... don't pay extra for personal training if you can work on your own. Still try and go as often as possible. Easy checking in a friendly staff.

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★ 2

This place is decent but definitely is dirty and grimy if you pay attention to things like tile grout, rusty metal, no shower curtains, stinky sauna, dirty stained up hot tub, just in general cracks and crevasses seem dirty. I only go here because of the limited options.

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★ 1

I'm not sure why there was a whiteboard facing the workout equipment "praising Jesus" in a city filled with such a diverse population.

I completely disagree with this.

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★ 2

If you can help it go to the Eastport Plaza LA Fitness. This one has barely any floor space, thanks to the giant hole between the 3 floors. The floors are rarely ever cleaned.

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★ 5

I teach classes here but let me clarify: I also attend classes and use the equipment nearly everyday and have been for 12 years now. The members and staff are always welcoming and friendly. It's a great gym with amazing classes and there is such a positive, encouraging, supportive, and uplifting community I haven't been able to find anywhere else.

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★ 5

Love this gym!

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★ 5

Quality of machines is best at this location , friendly staff and good vibes

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★ 1

If I could give this place less than 1 star I would. They also make it next to impossible to cancel your membership. Doesn’t help that their locker rooms are outdated, unclean and smell awful. You’ve been warned…

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★ 1

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★ 1

Dude. The men's locker room is GROSS. I joined LA Fitness because they have a sauna. I can't even go in there because it smells like an old pirate is drying his longjohns on the hot rocks. It is SO RIDICULOUSLY BAD. I need to take a shower just thinking about it.

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★ 1

So unfortunately the front desk staff girl is one of the rudest people and is so delusional and ‘faked’ she doesn’t even know how obvious it is. She presented a name that didn’t even sound like her own since she was so fake she then proceeded to yell and be just rude about looking to sign up for a membership. I think her dad or uncle is some rep or something with the gym or he was pretending to work there which made no sense. This person needs to find a new job not in a place where people are trying to be healthy and get and better she made me cry she was just so awful also when it comes down to a people a cars being treated better than the people having to live on the street that’s a problem

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★ 3

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★ 5

It seems like a really nice gym just tried it out today. Friendly staff and super clean facilities !

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★ 2

This place is mainly full of sales people. The services were not what they promised upfront.
They are more interested in nickle and diming over being honest and upfront.

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★ 4

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★ 1

Warning that they make it very difficult to discontinue with them. If you want to cancel your service there is no way to cancel over the phone or online. You can only cancel by coming in on a weekday to talk to the manager to cancel.
Additionally when I first started with them I had a training session where I requested how to learn some of the weight machines as I had never tried weights before and was coming at it as a beginner. I was really excited to learn but the trainer completely ignored my request and instead said "to try out some squats and pushup" which I already knew how to do. Overall, just really poor experiences.

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★ 5

Great place

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★ 1

LA Fitness in the Pearl has not had their AC working in the group fitness gym in over a month. After multi complaints by many members nothing has been done. Tried to take a class this am and it was so hot and muggy it was an unhealthy environment. With Portland temps in the high 90s and 100° temps I find this to be a health risk. When classes are scheduled there should be AC. This is fundamental and can’t seem to be accomplished by anyone locally or the corp office. I find it management careless and incompetent.

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★ 3

it’s a nice gym. it’s in a convenient location and i love the pool. however, the ac hasn’t been working in at least two months. working out during hot days is unbearable

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★ 3

Good gym the bathrooms are criminally disgusting worst smell in any gym. if this was fixed it would be the perfect gym.

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★ 2

Probably worst smelling LA in the area. Also top floor hot af

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★ 1

I moved and came to a new location. I was denied entry and told my membership only applied to WA even though I was told when I joined it worked at all locations and in fact have used it in multiple states. At any rate the only reason I came to this location was to cancel as my closest location is over twenty minutes away. I had to come in person because LAFitness makes it very difficult to cancel online. To make things feel worse, even though I canceled, it doesn’t take effect for two months (per the contract) so i have to continue to pay even though I can’t use it. Of course I won’t be using LAFitness in the future.

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★ 2

The facility is fine but small. The staff does not have good customer service. They make it very hard to cancel membership. They told me my membership was canceled when it was not.

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★ 2

Air conditioning doesn't work, especially on the floor with free weights. This makes summer workouts here pretty brutal. Bathrooms could be better maintained. Everything else is about what you'd expect from an LA fitness.

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★ 5

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★ 5

great gym and kind staff!

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★ 4

As "Big Box" gyms go, LA really has it together. Solid, clean facilities with plenty of weight and loads of equipment and positive staff. A great place to get yer sweat on!

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★ 5

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★ 4

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★ 4

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★ 1

Don't bother coming after 6. To busy.

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★ 5

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★ 3

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★ 1

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★ 1

Really sleazy operation. Canceling membership is a huge scam/hassle. Also the gym itself is poorly maintained. There are hardly any collars for free weights, when I asked the kid at the front desk he didn’t know what I was talking about and found a couple of broken collars.

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★ 5

My favorite gym so far. Friendly staff, considerate members, adequate cleanliness and well equipped.

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★ 3

Referring to the Beaverton location it's kinda cramped and a lot of people like filming themselves with their tripods setup so don't be surprised if you end up being filmed in someone's background, other than that it's a gym like any other, nothing special

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★ 5

This LA fitness in downtown Portland by Northrop street is the best LA FITNESS I’ve been after the one in Edison New Jersey. It is spacious, it is clean, the water fountains are clean OH MY GOD!!!! several workouts stations which helps with not having to wait for someone to finish to work out. I rate it 9/10. Everyone wipes down their stations without question. LA fitness in Grand Prairie Texas needs to step up their game. Water station is dirty, not enough workout stations. The only one thing Grand Prairie does better than Portland is the front desk personnel greeting, the ones in Grand Prairie are welcoming, they greet you coming in and leaving. The ones at this facility on Northrop are stoic barely acknowledging you coming in and going out. So I guess the south still has some southern hospitality

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★ 1

Recently joined (Portland Northrup). Very ☹️ Women’s locker room is always dirty. No one seems to ever clean any equipments there.

I am especially disappointed with the unprofessional attitude from personal trainers. My appointment was changed by them without any confirmation from me- twice!!

Stay away unless you like to work out in a dusty environment

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★ 4

Nice gym overall but the elevator stinks and breaks alot. Good racquetball courts but the airflow in them is often horrible..

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★ 5

5 stars cause the staff is generally pretty friendly. Wayne is a LEGEND! He's the best.

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★ 5

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★ 5

I participate in the spinning classes on the weekend. The instructors are professional and work us as hard as we are willing. They are engaging and encouraging.

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★ 4

Free parking for 2.5 hours! You have to take your ticket inside and scan it to get it for free. I was confused how to find it. But they have an entrance from the street and 2 floors in the parking garage.

It was kind hot inside, especially upstairs where the machines were, but they had wipes and lots of water fountains.

Good experience especially about parking downtown can be stressful

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★ 5

Great gym, excellent equipment, clean very clean, judgment free one, Friendly Staff. Big shout out to Sage she is very nice, courteous, and very helpful. Same with the guy with fresh tattoo on his neck. The whole staff is awesome I just don't know their names

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★ 2

Great location but so many issues lol.
-Elevators always out of service
-Always flickering lights
-Wipes rarely restocked
-Mens sauna is always filled with water, horrible design
-No Ball Pump, most chain gyms have this basic tool
-Awful basketballs, pretty easy to ensure better equipment

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★ 5

Not too busy most times. I rarely wait for a machine -if so, maybe a couple of minutes. Clean-liked the introduction with an employee to test fitness that gave me framework that I can improve on.

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★ 5

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★ 4

Nice gym, but some old machines and the hot tub appears slightly grimy.

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★ 4

Very nice and clean. Staff could be friendlier.

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★ 2

Felt like a sauna. Way too hot to exercise here.

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★ 3

It's gotten better cleanliness wise over the last two years. Although the bathrooms are always grotesque when I am there. Pee on the toilets. Stinky. I pay 41.00 a month and all these dues and y'all can't clean the potties? I get it. It's the bathrooms but they really are important. You're trying to show face with the clean machines but the bathrooms are what needs help. Even though you can't see them when you first walk in. Duh, LA fitness. This is why I award 3 stars. All the bells and whistles but I'm afraid to pee there.

My other complaint is that throughout the last two years I've been coming here, employees seem to rotate like they're playing the game hot potato.

Every time I am here, I see a new employee it seems. It can make getting questions answered feel a little annoying and I am sure this is a corporate problem and not the problem of the employees because wow, I never recognize any of the employees. It's weird. But okay! Assuming this is a management issue.

Otherwise it's pretty nice, I like the variety of machines.

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★ 5

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★ 5

Amazing as always

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★ 5

Excellent brand. Awesome facilities in Portland. I personally prefer the Pearl District location, but it’s never a bad time at the gym! (Or sauna!)

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★ 5

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★ 4

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★ 4

Last time I checked the hot tub, the water looked dirty. I wouldn't step foot in it. The men's looker room smells really bad. Other than that it's alright. Lot's of cardio equipment and the weight machines don't have a wait. The pool looks alright, although I haven't personally swam in it yet. You have to pay two months ahead when you start: the first month and the last month. A good thing is that you can put your membership on hold with a $10 monthly charge if you get injured like me. You get a good session with one of their trainers when you start out and they assess and advise you on how to start out which was spot on about me since I haven't worked out in 15 years.

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★ 1

Clean but ALWAYS hot and stuffy inside. The air is consistently broken and they don’t open the doors to let fresh air in.

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★ 5

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★ 3

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★ 3

Very clean facility, but the sauna has the smell that for sure lingers minutes after you exit it

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★ 5

Staff are helpful and pleasant, the gym is well equipped and, so far, all the equipment I've used is in good working order. There is a basketball court and nice lap pool with floor to ceiling windows along one wall, making it very light. And the free larking in a good secure garage with elevator direct to the gym lobby is very convenient in an area of the city where street parking is aometimes difficult.

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★ 3

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★ 1

Decent gym but seriously why does the mens sauna always smell like someone took a hot steaming dump in there????

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★ 5

The pool and environment is very clearly and clean.

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★ 1

Super crowded, they don't have a good system to clean the equipment, and they make it very difficult to cancel. I've had a month to month, and I either have to physically mail in a cancelation form or drive 40 min to a club I no longer live close to.

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★ 5

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★ 5

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★ 3

The gym has all you need to get a workout. I go there a few times a week and I have to say the locker rooms are not very clean. Regularly, they will be out of paper towels or toilet paper and dirty towels might be lying on the ground for a while before staff (or anyone else whose job it’s not) picks it up.
They have been posting about looking for janitors. Maybe if you can’t find a good match, it’s because your offer is not attractive enough? Sorry for the unsolicited advice…

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★ 5

Places clean workout was great 0 employees are fantastic

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★ 3

Really slick floors in the locker rooms be careful. The outside of the pool too.

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★ 1

poor temperature control. however the one star is for the crookery that goes on when i have to cancel my membership. the first time, i called and chad told me i had to come in in person. the second time, i came in in person and the guy told me i had to wait for the 'operations manager' to be there, even the though the first time i cancelled a kid who definitely wasn't the operations manager did my cancellation. if it's month to month and i'm not allowed to cancel when i want, it's a scam.

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★ 3

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★ 4

Everyone seems to knock LA Fitness but they really are not that bad. I don't come too regularly, about 4 times per month, but when I do I don't have any issues. I do on occassion have to wait for certain equipment to open up but I also don't do that many machines, so I'm stuck with the few that I do. Anyway, I give them a solid 4 starts.

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★ 1

Have had my lock cut off of my locker and things stolen twice in the past 6 months (wallet, keys, jacket, etc). Staff does not care at all, there are no attempts at security, no cameras. I have heard of similar things happening to other patrons on a regular basis

Source: Google

★ 1

The kid with the mustache at the front desk has incredibly poor work ethic.

They seem disengaged and uninterested in their responsibilities. It's essential for front desk staff to be diligent and proactive, but this particular staff member rarely meets expectations.

I hope management addresses this issue to ensure a better experience for its members.

Source: Google

★ 1

This gym has been without AC for 3 months now. It happens every summer and each year the amount of time it's down runs longer. The staff and company don't care and have done little to reduce the heat in the different rooms. After two months of no AC in the spin room they gave us 1 fan! It gets so hot during class that people come close to passing out. If it wasn't for the one teacher i would no longer belong to this gym. Pass on this gym if there's another option out there.

Source: Google

★ 4

This place is always hot! It's 10 degrees warmer than any other gym I visit. I usually go to the Cedar Hills location and occasionally come to this one, based on my schedule. Makes for a much sweatier workout, which isn't terrible per say. But seems unnecessary.

Else, the gym is a typical LA Fitness. Well laid out, well maintained, busy at typical early evening hours, helpful staff, and easy free parking (in the parking structure).

Source: Google

★ 5

Great gym, trainers, and staff. All the equipment you need, not too crowded, and always clean. Chase, the GM, helped me out in a pinch when I had an account issue. You get out what you put in. Have renewed several times. Would recommend!

Source: Google

★ 5

Great process signing up!

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★ 4

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★ 2

Hot as H×LL!!! and it's not even summer yet. They don't have fans or anything. Like working out in a sauna. Terrible. No new functional training equipment either

Source: Google

★ 1

They don’t have working AC here, for how expensive the membership is compared to other gyms it’s insane that they can’t keep it less than 85 degrees inside. I enjoy the amenities but I am seriously considering cancelling because of how hot it is ):

Source: Google

★ 1

A/C has broken consistently the past few summers and management/staff could careless so if you enjoy paying to work out in a sauna this is your gym. Water machines are also consistently out of service or barely work. Ceiling lights are either out altogether or constantly flicker for weeks/months on end without being fixed or replaced. Staff/management has a take it or leave it attitude.

Source: Google

★ 1

Stop calling me. I've called a few times about removing me from your solicitation list. Stop.

Source: Google

★ 5

Good spot to get a work out in. Lots of like minded people getting it. Not 24 hrs anymore which is the only downside not sure why they aren't anymore. Sure would explain the price.

Source: Google

★ 5

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★ 4

This gym offers decent amenities, and has all the machines/weight equipment that any gym s/would have. The pool area is pretty clean, and the general area is cleaner than it used to be. The front desk people are great. Great value.

Source: Google

★ 4

Love the pool

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★ 5

Clean gym and the staff is very nice! It does get crowded though, and can become the "Bro Show" 🙄 where there seems to be some competition to see who can drop their weights and make the most noise... other than that it's a great gym!

Source: Google

★ 1

My experience at other locations has been pretty good but at this one for some reason the staff here is absolutely terrible. Especially this guy. He wasn't really paying attention anyone and when I asked him a question he was quite rude and disrespectful. I honestly feel bad for people like this, doesn't seem like they working the right job.

Source: Google

★ 5

I just want to thank Dwayne for his help. My wife and I are in Portland for a quick trip. I wanted to get a workout in. I went to LA Fitness and Dwayne was so helpful and hospitable. Give this hardworking man a raise . Thanks Dwayne ✌️✌️✌️✌️

Source: Google

★ 1

Like another commenter here, I was also scammed by the personal training manager, David G. The first training session I had there was with the said David G, he is a very good trainer indeed. He just “forgot” to mention that instead of being paired with a professional trainer like him, I was going to be paired with a rookie trainer. Not only that, after 2 months, when the rookie trainer just disappeared, I couldn’t schedule training sessions because they were no more rookie trainers. Turns out, David G sold me a package that included only access to rookie trainers, again, without mentioning this tiny detail. Had I been made aware of this detail, I would have not bought the package. Also, since there were only master trainers available, I was told I’ll just have to wait till new rookie trainers are available. I had to fight my way through in order to be patched up with one of the master trainers till a new rookie came by. Needless to say, at this point, I felt very unmotivated to workout in this environment. Finally, I canceled, in person, both my membership and personal training package, only to discover in December that I have been billed for PT sessions for the months of October, November and December. I was met with great animosity when I tried to get a refund for these months. I had to call several times, come in person to the location to confront David G. I’m still trying to get my money back from these scammers, they claim I booked PT sessions in October and November, despite me not being a member anymore since October.
Be very careful! These people are shady! If and when you choose to cancel your membership, make sure to get a printed confirmation that they have canceled everything.

Source: Google

★ 5

Staff is always friendly and the facility is kept very clean. Parking is validated for 2.5 hours. On Sunday mornings street parking is free until 1:00 pm. Lots of regulars in this well equipped fitness center.

Source: Google

★ 5

Source: Google

★ 1

Although the staff is very kind and helpful as much I have had a horrible experience here. I went in the sauna after my workout and left my locker unlocked for 15 minutes and someone stole my 400$ jacket and then my keys which they used to try and steal my car but they couldn’t pay to get it out of the garage so they abandoned it but kept my keys… the building had the whole thing on footage but wouldn’t send it to me unless I got the police involved and then I did and obviously with Portland police there was 0 follow up. I had to terminate my membership since someone at this gym was a thief with my car keys. I did got back with my friend as a guest and when I was walking out a very clearly homeless person just walked in while the people at the front desk were distracted with other people. This building needs security for its location. You and your belongings are not safe here.

Source: Google

★ 5

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★ 4

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★ 5

First things first, they have a parking which gives you 2,5 hours. Gym is nice, has couple floors. Didn’t see broaken equipment.
I do appreciate that they gave cleaning tools when entering.

Source: Google

★ 5

It's like most chain gyms.. slightly different then the others,? For better of worse varries on you and the things you do while at a gym...basketball courts been well maintains as of late only a concern as they get wierd about thier dry mops @ pearl.

Source: Google

★ 5

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★ 5

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★ 3

Wish the elevator wasn’t the primary entry, from parking garage, it’s so slow, and smells terrible.
Also the staff could be a bit friendlier I think in general. If you are not interacting with them directly they don’t seem to be smiley or approachable as one would expect at a gym.

Just one opinion.

In general I love this location and it seems to be very clean, organized and not too over crowded which are all great characteristics when I am looking for a great place to work out.

Recently signed up with their training program, I am optimistic it seems to be set up unlike other training programs I have done at other gyms. Wish me luck!

Source: Google

★ 5

Great gym great staff 10/10 would come again

Source: Google

★ 1

Source: Google

★ 1

First they will invite you on a "Free Training Assessment"

From there, they will hard-sell you a training plan. But the worst part of the plan is that they don't care about your results, they care about getting you to give them money to buy some time slots.

They first pitched me a HIIT style workout to build muscle, which I didn't really want to do. They said that's the best way to put on muscle, which was incorrect from what I learned online. They told me that it was the best way because they wanted to sell me several 'different' workouts to justify their program, saying that the body needs a different workout everytime I come to the gym. And for that I need a trainer to tell me what to do.

I said I don't want to continue, I wanted to do more weight training. Sensing that I will not continue with their HIIT-style workouts, they immediately changed the strategy to weight training to retain me. That was the second red-flag.

Now, there are several trainers and you can only work with them at specific times. They get booked out, so it's not like you're working with one trainer consistently. You gotta choose from whichever's available.

The sessions are only 25 minutes each. And because I chose to pay in monthly installments, I can only get four 25 min sessions per month. Then I'd have to wait for the next month to come by to have more sessions. Initially, I needed more sessions to learn my form, the exercises, and the nutrition plan that I should be following. And once I had that, I thought I'd use fewer sessions later in the year, assuming that I bought out all my sessions and I could use them however I wanted.

But no, they only come 4 per month. Even when I had signed the contract for an entire year.

If I say I don't want to continue, I'd have to pay half the price of the remainder of the year and the program will stop immediately. So I get no sessions for walking out.

They cite the contract if you say you want to cancel. So I must pay the entire years worth of training fees. But I only get those sessions when as pay for those installments, not when I need them.

The staff or the process has no flexibility either. Pathetic experience. Please don't fall into this trap. There are far many fitness coaches out there that will get you superior-quality results because they are actually focused on selling you the end result, not selling you sessions.

Source: Google

★ 5

Everyone seems so friendly. I’m focusing on swimming, so this location is topteir.

Source: Google

★ 2

Making you pay for towels on top of a membership is pretty dumb

Source: Google

★ 5

Source: Google

★ 5

I’ve been coming here since August. I have a personal trainer who I work well with. The gym is super clean. The pool is amazing!

Source: Google

★ 1

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★ 4

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★ 1

They make it very difficult to cancel a membership and then rejoin if you decide to. Regardless of what they tell you it was difficult for my boyfriend and I to cancel and when we came back to rejoin after 6 months, LA Fitness was saying we had to pay $10 a month for every month our account was cancelled for for us to rejoin again! Absolutely insane customer service decision on the management side to penalize customers who leave and then want to come back. I will never be rejoining LA Fitness again which is a shame because I did a lot of one on one personal training sessions and cycling classes. On to the next gym!

Source: Google

★ 3

Nice staff, and a clean gym with tons of equipment, and lots of duplicate machines to shrink lines.
There are no deadlift platforms or bumper plates.
1 single basketball court without much room on the outsides… this fills up quick.

Source: Google

★ 3

I like this gym but could use more floor space for core work and ATTENTION DISTRICT MANAGER::: mens locker room sauna legit smells like something or someone died. Maybe sterilize and remove the dead body from the wall? 🙏

Source: Google

★ 3

Source: Google

★ 4

I recently decided to join LA Fitness and they offer you a personal training assessment in order to help you reach your fitness goals. I met with David Gilyot and he is a GREAT trainer. He is very knowledgeable, understanding, and charismatic. He is able to clarify things and willing to answer any questions. If you are truly dedicated to your fitness goals, he is the guy to contact.

His time and knowledge are both extremely valuable and of course there is going to be a price tag to go along with it. Unfortunately for me it was just out of reach; it costs about $215 a month for the gym membership and the cheapest personal training option.

Hear me out, it sounds like a lot up front but the resources you gain access to are high quality. The measurements they keep track of and the workouts they design, will get you results. The five minute demo workout with David G felt more productive than the whole hour workout I did on my own yesterday. It was already a financial hardship for me to commit to paying their monthly fee, but once I am more financially stable I wouldn’t want to do personal training with anyone else but him. Highly recommend.

Source: Google

★ 2

I have been coming here for a year+ receiving towels with no more than a nod and someone handing me a towel or two at times. Today I walk in and I am told I would need to upgrade to recieve a towel which is strange and caught me off guard then I am told I have been receiving towels as a courtesy this whole time. Then a snotty staff member tells me I would either have to upgrade or pay for a day rental for towels. This seems like the worst way to force upgrades to memberships and an even worst flex over towels to get that upgrade ball rolling. Definitely switching to 24 hour fitness down the road.

Source: Google

★ 5

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★ 4

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★ 5

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★ 4

Source: Google